Pros: "Quick boarding, good choice of movies"
Cons: "Would have been nice to get offered beverages more often. Was hard to get water as much as I needed without disrupting my fellow seat mates."
Pros: "Emirates is my airline of choice. They do everything well."
Cons: "flight left very late. couldnt make up time on the way. had to struggle to make it to the connection."
Pros: "The crew was just fine."
Cons: "Checking on the cleanliness of the toilets frequently"
Pros: "The seats were spacious and comfortable. Ample room for the long flight."
Cons: "Desert option: warm cookies"
Cons: "In most cases i was so disappointed to be allowed only 1 lugage of 50lb while i was supposed to be allowed 2 50lb of bags,i had to pay 275$ for the extra luggage,very disappointed as i was not expect that to happen,you guys made me look ashamed infront of people as i had to borrow money to pay for"
Pros: "Crew was generally very good."
Cons: "Flight was delayed by 2 hours"
Pros: "Kind and very helpful."
Cons: "A little more room for people with weak legs."
Cons: "Excellent as usual"
Pros: "Emirates itself was great but using fly Dubai from Dubai to Kabul was awful."
Cons: "No flights to Kabul using Fly Dubai when someone books tickets actually for Emirates."
Pros: "Best of the nest"
Pros: "All the teem all the services"
Cons: "My 2 bags didn't come out to Cairo airport Your employee helps me to report that. He didn't give me the $200 to buy some clothes. Because he told me that my 2 bags coming out in a vew hours. And they give my cell phone # 01114488833 and I give them my wife's cell phone # 01225993535. They never call me they never answer me. 8 days. So I went yesterday 10-11-18 to the Cairo airport I met one of your employees. Asking for my 2 bags they told me that they called my my wife but they didn't. I asked my wife she said they never call me. And she talks to them on phone. They said sorry some mistakes happen they should give me $200 for every single day my bags lait but they didn't ButI received my bags broken an I lost my wife shoes and my candy The chocolate rolled over my clothes And the workers open one of my bags and eat some candy and leave the trash inside the bag"
Pros: "Plane is good as usual"
Cons: "Food was not available “my choice “ Movies are the same for long time Comedy movies available are not comedy and old Crew were not responding in a professional way I was disappointed"
Cons: "Older plane less entertainment options"
Pros: "The legroom"
Cons: "The food was fine but was too late so my son felt as sleep before that."
Pros: "Comfort level was below expected for Emirates today, because the flight was very packed. I didn’t get the ability to choose or change my seat while checking in online and checking in at the counter and was not able to change out of a middle seat. We also took off 1hr + after the original departure time."
Cons: "Not sure why I wasn’t able to change my seat during check-in, this is usually standard. Other than that, the flight was fine."
Pros: "Good service"
Cons: "Old plane"
Pros: "I like the aircraft itself, so far pilots are well professionally trained. I feel safe riding in your aircraft."
Cons: "The food is not good. I chose chicken but unfortunately no chicken only small mashed potatoes and gravy and when I asked for another one the crew said no more chicken lol.So I skipped 1 meal"
Pros: "Great service from flight attendants. Fast professional and courteous. The flight wasn’t full so there was plenty of room to move around."
Cons: "Baggage retrieval process is slower than normal. The airplane food was well, airplane food bland low quality."
Pros: "Most of crew was excellent. Also great selection of in flight entertainment. The widescreens were awesome! Double decker plane was spacious."
Cons: "One crew member was rolling her eyes at a passenger when she wasn't looking. Just looked unprofessional. The food was not good. The only beer available was Heineken. I overall prefer Korean Air, Garuda, or Singapore Air."
Pros: "My flight left on time and from the moment I was greeted upon entering the A380 Airbus, I knew I was in for something very special. As prepared for departure, blankets and pillows were distributed amongst the passengers. Once in flight, dinner and in the morning, breakfast. And, throughout the night, the flight attendants attended to passenger requests for beverages and snacks. The plane was clean and, maybe I need to compliment my fellow passengers also, for the washrooms were clean and well maintained. We arrived on time and the trip seemed rather short with the entertainment of movies, news and inflight updates. Thanks again Emerates...you have brought back flying to it's original objective to give service and a safe means of travel. See you soon. Philip Dorn"
Cons: "The flight fid not depart on time and therefore I missed the connecting flight. Had to spend a day in a hotel until the next connecting flight."
Pros: "Internet check in, saves time and paper!"
Pros: "The food was very good and there were a lot of choices for entertainment. All of the crew were friendly."
Pros: "I liked the service provided by the second steward because he was concerned about my wellbeing and brought me a veggie option. The entertainment was good."
Cons: "I was given a seat between 2 men and it was most uncomfortable. I am not sure why seating is not done more sensitively for passengers. I requested an aisle seat but never got one. Also, there were no vegetarian options for those who didn't book a special meal in advance. I am a star alliance member with Qatar and love their service. I didn't think Emirates would be below that standard because I have heard a lot about the airline and decided to fly them for a change. I was told that if there was any vegetarian option left behind I would get one but the steward didn't even have the decency to come back to tell me there wasn't any left. For the breakfast the steward was much nicer and was able to provide me with a vegetarian option."
Pros: "Friendly crew.. good flight"
Cons: "Screen was not working properly"
Pros: "service cleanliness of washrooms Food seating availability"
Pros: "Service courtesy helpfully"
Cons: "I could not get pure vegetarian food as i am a strict vegetarian"
Pros: "I liked most of the food service. Not breakfast."
Cons: "Cramped seating on 1st flight. High business class fares."
Pros: "Most of the crew was nice and accommodating"
Cons: "There was a hair in my food. Seats 46a and 46b were very constricting, leaving it very uncomfortable for sitting."
Cons: "Dubai to blre flight was better than IAD to Dubai as there was a chewing gum stuck over the window's edge next to my seat."
Cons: "Delay in the take off and the plane was old .. No control from the crew on passengers behaviour which was disappointing.though the flight from colombo to dubai was excellent"
Pros: "Food was good"
Cons: "Less attention to my two kids"
Pros: "The outstanding service of the flight attendants."
Pros: "The inflight movie selection and entertainment was very good."
Cons: "The food was a bit disappointing."
Pros: "I loved the layout of the plain and its size. It can fit a lot of people and you can definitely see that Emirates prides in their airline."
Pros: "Flight attendants friendly, well mannered"
Cons: "Took flight attendants some time to clean up, not responsive to call light, seemed overwhelmed somehow."
Cons: "IAD-->DXB--?AMM; Airlines took my stroller from me before boarding the first flight to Dubai(at gate), and they gave it to me in Amman. WHen landed in DXB, There was a long walk form the plane to the gate where you can find a stroller in the airport( which is only a single stroller) and having 3 kids which does not help. Why not give strollers at gate just like all other airlines! I was prepared and had the double stroller with me! Never again on Emirates with kids!"
Cons: "Entertainment program could be more structured; remote control did not work as it should;"
Cons: "Noisy kids and parents along 14 hours of flight. When arrived at Dubai, we had a long ride of a bus, walking, and transited by train - overall 35 minutes."
Pros: "The A380 equipment is beautiful and spacious even in coach. The changing ambient lighting added to a great positive experience. Food and service was excellent. The entertainment system and seat amenities are top notch - large screen, great selections, power sources, remote control (cabled). I was so impressed I planned to join their frequent flyer program (*** but see review of second leg - Dubai to Manila *** )."
Cons: "Was served the wrong meal even though I double-checked with the FA."
Pros: "The food was horrible. We were served almost an hour late after everyone and not given and option to select our food. I would like some kind of response from the airline service on this."
Pros: "The food on Emirates is excellent, the cabin is classy and comfortable, and the plane is equipped with modern amenities such as WIFI and charging portals. The cabin crew were polished and professional and friendly."
Cons: "There were maybe too many announcements made throughout the flight."
Pros: "The 380 is a great plane, the quiet and comfort."
Pros: "The hygiene kits that they offer! They are awesome and very much appreciated."
Cons: "I would have loved some Classic Anime(Japanese cartoon)Movies or cartoon series on the ICE system."
Pros: "I have high expectations for Emirates, and for the most part they delivered."
Cons: "They ran out of many food options by the time they came to my part of the plane. These new planes are designed poorly. Passengers were not even allowed to carry out a basic conversation near the restrooms at the back of the plane without being shushed left and right from cabin crew in their private quarters and other crew up the stairs."
Pros: "Food was good and plentiful. Crew was attentive, but stingy with liquids."
Cons: "Connection was too short and airport too big. I had to literally run through the terminal and my bags didn't make the flight. Window seats on A380 are too far from window to sleep comfortably."
Pros: "Very comfortable pod."
Only had fish option for food. I am allergic to fish and there was no veg option
Flight was delayed at IAD Washington. Passengers were anxious as there was delay announcing about it.
Better food & beverage required
They did not let my uncle fly
Pros: "Very nice and accommodating crew!"
Cons: "Food is served in heated plastic containers. I would request Qatar airways not heat the food in the plastic container."
Pros: "Overall experience was good!"
Cons: "Keep the good work up."
Pros: "Excellent service on both flights. Truly a 5 star experience. Well done Qatar Airways."
Cons: "Nothing. Keep up the good work"
Pros: "Staff are very polite and helpful (ground staff and in the air)."
Cons: "The food was hit and miss. Some of it was good and some of it used ketchup as a sauce. The economy seats have been stripped down to budget airline level padding and the rows seem have been been jammed in a little closer."
Pros: "Yes overall probably the best flight to Chennai from DC"
Pros: "Crew was very friendly"
Pros: "Justfly stoled my money as i booked for seat and paid 30$ And the seat didnt booked I want my money to be returned"
Cons: "I don't understand how this company has a high rating in service. We missed our connection because the plane was delayed and they treated us poorly. How can you have a complimentary lounge for people missing their flight but not allow people in. I guess because we were only economy. When asked could we pay for an upgrade to business class, the attendant responded with "oh, its expensive" I didn't ask how much, I asked if we could. I never felt so insulted. The food was terrible. By the time they got to us, our food was cold and they ran out of the menu item we wanted. I have no intention of flying Qatar again. I will stick with Emirates"
Pros: "The customer service and food were excellent."
Cons: "Next time I will fly business class for more space and comfort."
Cons: "Improve quality of service and cleanliness."
Pros: "All the crews are awesome and very helpful, especially to the parents with young kid."
Cons: "More variety and quality of food"
Pros: "Was the crew amazing and nice"
Pros: "The flight attendants were fantastic. They paid attention to every detail and anticipated requests. Always had a smile on their faces."
Cons: "The service and the aircraft with QSuites were superb."
Pros: "The service was great! I slept almost the whole way in economy and was very comfortable!"
Cons: "The flight got delayed which caused me to miss my connection flight. I was at the gate of my connection flight 5 minutes before the departure, however, they did not let me in. They transferred my flight and now I have to wait 24 hours for the next flight."
Pros: "qatar airways"
Cons: "serving alcohol to passengers more than once is disturbing the passengers on the side"
Pros: "Excellent seats..."
Pros: "On screen entertainment"
Cons: "Food options- they start serving from front when they reach behind of plane food options exhausted pls ask ground catering to provide more non veg food"
Pros: "Fantastic flight...Qatar’s QSuites are fantastic, very comfortable, Amazon my service from the crew, fantastic entertainment options, and with the privacy of the suite ...very close to first class...in fact it is better than the first products (from a seat perspective) of many other airlines such as United, Delta, Virgin, BA, etc."
Cons: "I wish there were more vegetarian options on the menu"
Pros: "The entertainment was good without any hiccups"
Cons: "The crew was in a hurry burry which didn’t give a very good experience. I would suggest the crew to be little more tolerant and make their customers feel good.foo"
Pros: "Very unfriendly and non cooperative ground staff. They treat different colored people differently"
Cons: "Staff looks down at Brown skin"
Pros: "Great service and excellent flying!"
Cons: "Food was a bit dry"
Pros: "Great service and great meal options!"
Pros: "Onboard crew pleasant and service efficient as always. Seats more comfortable than other airlines but aisles so narrow EVERYONE bumped me going by for 15 hours."
Cons: "Ground crews remain the downfall of this airline. Long line in Doha to re-clear security on international connection FROM USA! Fastidiously weighing and forcing mutiple repacks of carry-on bags even though well under total limit of checked & carry. (Doha agent told me dfferent rules appied for carrry on 2nd plane even though I asked specifically frm original agent who checked me thru to final dest--insisted I check main carry on even though there turned out to be plenty of overhead room on board). Poor coordination of checkin lines, security lanes, and flow of people -- all fixable with a little forethought, engineering, and better utilization of circulation space -- and much clearer communication!"
Cons: "The seats were cramped"
Pros: "I love this app , it's awesome it's save my money and time"
Pros: "I liked staff , boarding was organized food was not very good needs to be improved"
Pros: "The in flight service was great.. Crew was excellent."
Pros: "Boarding was very ease and helpful for my family while I was traveling with kids I appreciate that fact that customer service at boarding was reached out to my wife to help and make us feel great thru the process thanks"
Cons: "No comment"
Cons: "Leg space in economic class is too less. No options in vegetarian food. They don't give you what you want."
Pros: "Easy boarding. Courteous, helpful and professional crew members."
Cons: "No internet service on long international flight."
Cons: "Hi I travelled on 7/16 from Philadelphia to Cairo through the Jordanian airline . Unfortunately the luggages didn't reach to Cairo airport with me . 3 days later they told me that the luggages in Jordan and I have to travel from Alexandria city to Cairo to receive my luggages . When I went their , I found my luggages were opened and missing much items . I made reports on the airport. The employees in the airport they wondered why the opened the selling box , and the box looks empty. The weight for this box was 32 kilograms in the time of shipping. And I paid $400 for extra weight . But when I received it was like 20 kilograms. Plus I paid $350 for Qater airline for shipping 3 luggage . That's means I paid $750 for shipping 3 luggages and I received it looks empty . I need refund for all shipping and $5000 for damages items , or I will complain this airlines through the American court . Thank you"
Pros: "The personnel are what makes the airline so special. Everyone of them was so nice and so attentive to our needs. Great experience overall."
Cons: "So the seats while comfy are not as nice as the seats now on the reframed United Polaris and Delta and Air France in their newer planes."
Pros: "Good food, good service and clean planes."
Cons: "They flight was moved up about 1 hr earlier. But no email/SMS/call etc. I totally could have missed the flight as a result! Why would they change it and not let passengers know?"
Pros: "The crew were all lovely + meals were excellent."
Pros: "The crew was fantastic!! They saved this rating."
Cons: "Old plane. No power outlet, no wifi, entertainment system was glitchy... if it was not for the crew, this would have been the poorest u could get. Doha security and transfer were unruly, long, and a mess. Terrible experience there. Nearly missed connection. Dreading going through there on return flight"
Cons: "The airport did not have air conditioning, which was very annoying given the temperature outside was 30C."
Pros: "Spacious air craft with comfortable seats, crew was very friendly , and efficient"
Pros: "The leg space is what got this flight a 3 star."
Pros: "The QA Crew acted with courage during very severe turbulence, continuing to be professional despite injuries"
Cons: "QA HQ did not respond to the emergency with professionalism. They did a decent job w/hotel accommodation but only the hotel reception provided any communication. Only constant complaints led to food being provided at the airport after a 6 hour wait to board. No compensation was offered by QA when we arrived in Doha. Nothing. Exceptionally poor performance by an airline you expect more from."
Pros: "Roomy seats & clean appearance and modern cabin."
Cons: "Boarding would have been improved by utilizing both cabin doors (front & rear). The entertainment system did not work during my 13 hr flight."
Pros: "Boarding was easy and. Convenient."
Cons: "Seats are pretty cramped, food quality was ok didn't have a lot of variety in inflight movies."
Pros: "A380 - was amazing. Roomy and quite"
You have set and are maintaining excellent standards; keep it up!!!
Pros: "Crew was great. Peppy and kind."
Cons: "ORD ZRH seats extremely crowded. Wished for comfy Star Alliance seats for that flight which we did enjoy from ZRH BUD"
Pros: "the CREW WAS FRIENDLY AND CELEBRATING EASTER WITH THE GUESTS"
Cons: "THE FOOD WAS ADEQUATE, GIVEN THAT WE WERE ON AN AIRPLANE"
Pros: "The crew was good"
Cons: "Place for the legs and better food"
Pros: "Spacious seating available/ snack/staff"
Cons: "No entainment"
Cons: "I did not have food selection option during my booking the ticket. Would you mind to add food selection options during booking the ticket?"
Pros: "The crew was great and the food was pretty good. The crew did a great job of keeping the lavatories clean and stocked. It was a 10.5 hr flight and they gave us one meal, a snack and a treat. Not a lot but since we were just sitting it was enough food. We had to stop for a meal on the way home from the airport."
Cons: "The seats in the economy cabin are cramped together. If the person in front of your leans back you are almost trapped in your seat. There is little leg room and the cushioning is not enough for a long distance flight. There is no boarding control. People just line up and get on the plane in any order."
Pros: "They have a policy of letting kids under 5 board early which was a boon to us! The veggie pasta was really delicious."
Cons: "The delay to fly was the only issue"
Pros: "Very positive experience."
Cons: "Flight was delayed because of a flight late arriving from Barcelona. Unlike an international flight...no entertainment & only a slight snack food. Still highest marks for the crew and the service that they provided"
Cons: "Seat would not recline. Long fight cramped 27B"
Pros: "787 is an excellent plane and I could sleep a little"
Cons: "I was boarding at gate C4. Doesn't anyone get it ! Using the word "bomb" in airports is a big no-no however C4 is OK? Even a little old lady knows what C4 stands for."
Cons: "My special meal wasn’t available."
Pros: "Good product"
Cons: "Seat had some problems, but the crew fixed it for me"
Pros: "Staff and flight was really great. Everything went smoothly and on schedule. The plane was clean."
Cons: "The seating was almost unbearable. So small and cramped. Arm rest didn’t go all the way up so very hard to cuddle with my seat mate (my daughter). I couldn’t even put my arms by my side without pushing my seat neighbors off. Seat in front of me was in my lap. Hard to get out of seat to use restroom. Way to tight. Long flight from Boston to Zurich was so hard to bear. I understand making money...but this is ridiculous!!"
Cons: "Our flight was canceled and re-booked today. We’re so frustrated and inconvenience us. Very stressful! Swiss Air notification in email was sent short of notice."
Cons: "8 kilo limit on carry-on luggage. Customer service attendant issuing boarding passes was less than friendly."
Pros: "I bought 2 tikets from Chicago to oscow and back for me and for my son. I live in USA, son lived in Russia but he received immigration visa and I had plan fly to USA with him. From Chicago I used my ticket and say SWISS staff what my son will have trip only from Moscow. I paid for 2 tickets around $1700. Today when we should have trip back to USA, SWISS company said what ticket for my son do not exsist. And I spent for new ticket 220000 rubles about $3600. Nobody in SWISS company do not said me what my tocket for son canceled. I am shoked !!!"
Cons: "Not on time at all. Toooooo late boarding"
Pros: "The hospitality & staff were impeccable."
Cons: "no light over my seat and I reported it before the plane took off. the plane was old, the entertainment system not as expected - really poor"
Pros: "The fights themselves were nice, the crew was pleasant and the dinner itself was a very nice surprise"
Cons: "Wow what a cramped space- the minute the person leaned their seat back I had no room and I'm a fairly small pElson. The seat in front of me was almost literally in my lap I couldn't open my tray on their seat back unless they sat up to eat"
Pros: "Professional crew"
Cons: "The space for each seat was much too small, especially for the long uncomfortable flight. Seats also uncomfortable to sit on."
Pros: "When we landed"
Cons: "Everything else..."
Cons: "Online checkin was tricky. No help for online form which were probably translated from another language . Took me a few guesses to figure out what the 'valid for' field actually is... Departed 30 minutes late"
Pros: "The crew was very nice and professional lucky it was a short flight"
Cons: "The quality of the flight is cheap"
Pros: "The chocolate"
Cons: "No outlet for charging electronics. No free checked luggage. My carry on (of usual size) was deemed a bit too big so I was forced to check it in."
Pros: "Not anything to rave about. The in-flight entertainment was bland - fortunately the flight was only 2 hours. There were various TV screens that could be seen, but no way to listen. In this case it wasn't a loss because I noticed that they were showing cartoons, even though there were no children on board. The snack was a simple sandwich, a little smaller than the size of a hotdog bun. Supposedly it was an artesian Swiss sandwich, but I think they could have done better. Overall, I'm happy with Swiss Air, and would definitely fly with them again."
Pros: "Every time I go back to Greece I always fly Swiss. Always on time, good times, clean, and helpful crew."
Cons: "Newark airport is awful. Can't get food, can't get coffee, can't get a newspaper. I would try to avoid it."
Pros: "We had never flown Lufthansa, or in a A380. Upstairs in economy with 2 seats on the right side, it was very quiet and felt roomy. Service was on-par with other European carriers, so quite good."
Pros: "Very good service on board"
Cons: "Crammed into middle seats both way. Many/Long lines in ZRH/SFO"
Pros: "It was great to have timely service where the staff made sure you were comfortable and pleased with the flight. Great entertainment on board with no technical difficulties. Fantastic experience!"
Cons: "The plane had a flea infestation that left both my wife and I with tiny bites on our legs - during the layover the flight attendants came through and sprayed the air vents in the overhead with an aerosol - I had never seen that done before but I suspect that Swiss knew the plane had microscopic flees that were biting passengers. We flew business class and expected much better from Swiss."
Pros: "The movie selection was good and I found a new series to watch. The food was good. Liked the cheese and chocolate."
Cons: "Wish I had more leg room. The long flights cause fluid build up in my legs which was very uncomfortable for eight hours."
Cons: "At the check-in gate there was pandemonium. It was not clear how to proceed. The lines were long and disorderly. Since I had passed through passport control, I didn't think I would need to go through again just before boarding. I was in line, ready to have my boarding pass scanned when I was told I needed to have my passport checked! I had to step out of line, go back and get my passport checked, then go back in line to board! I could not get an assigned seat until I got to Zurich. I needed an aisle seat (I had a bladder infection and would need to use the toilet often). It was left up to me to negotiate with my neighbor to switch seats--- the crew would not help at all. I was cramped in my seat. The man in front of me put his chair too far back; I was difficult to work on my laptop with so little room between me and the table. The snack was horrible---uncooked, tasteless calzone and ice cream."
Cons: "Narrow feeling seat"
Cons: "Delayed boarding due to overheated plane, when we did board it was still warm and we had to sit longer due to other mechanical issues. Wish they would have waited for all issues to be resolved before boarding."
Pros: "Excellent inflight experience with the entertainment; snacks were plenty, crew was very efficient."
Cons: "Notithing to dislike comes to mind."
Cons: "I had a tight connection in Zurich and a very lengthy trek to get to connecting flight. I wish Swiss Air had told me ahead of time that the flight would hold until I (and at least two other people) got there, instead of of having us run like crazy in an effort to make the flight. Connection time was way too tight."
Pros: "Great crew, and on time, of course: there Swiss!"
Cons: "Tech old and seats uncomfortable and plane loud."
Pros: "The flight attendants were helpful and friendly, always professional"
Cons: "Smaller, older plane"
Pros: "The entertainment system"
Cons: "Direct answer is "nothing"; however, it should be noted that this not a Swiss Air flight. It was a code share on a United Airlines flight."
Pros: "very nice flight, good attendants, plentiful with food and drink although dinner was dry (pasta) but tasted fine. Planes (I had to transfer) were on time and efficient. My carry on luggage was weighed which was unusual to me. It was overweight but the kind clerk checked my bag through with no charge as a favor. A pleasant surprise!"
Cons: "Had to make a lot of calls to clarify things. Website not always clear. An example is that I paid extra to reserve seats early and when I went online to do other things, although it showed that I had a seat reserved, it also said no reservations were being taken for the flight in a highlighted notice. Turns out it was just a general blanket message but to me it looked like my seat may have been cancelled. All phone representatives were courteous and helpful although sometimes their accents were strong and challenging to understand but they didn't mind repeating themselves until I understood."
Cons: "my flight was canceled in the last minute,it transferred true turkey where i didn't want to go to for security reasons and landing time issues, i had a chance to buy that ticket for cheaper and get there on time to the turkey airway flight and not come 10 hours early and land at a time i'm expecting I expect compensation for both the price ticket difference as well as for my time wasted, or I will not consider using your airline in the future."
Pros: "Direct flight"
Cons: "3 hour delay Noisy cabin due to loud engines One could hardly heard the movie audio from the Headphones during movie viewing even after they were replaced"
Pros: "Crew was friendly and made a bad situation as comfortable as possible."
Cons: "The flight was delayed for almost 3 hours for a issue with the pilot's chair. The movies reset in the middle of the showing."
Pros: "Courteous crew, good food."
Cons: "The beer selection could use some work."
Pros: "Jennifer - Appreciate the security and follow-up"
Cons: "Not the traveler will need to get boarding, crew, comfort, food and entertainment next week."
We took forever to leave the gate and take off, delayed for an hour without explanation. And I did not get the upgrade to Delta One from the Prim Select I was in. Let’s hope for a better return home.
Pros: "Crew from Washington to Cancún were extremely rude"
Pros: "Food & timeliness"
Cons: "Cramped seat and no window (14a)"
Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."
Pros: "Not a lot"
Cons: "Customer service"
Pros: "Quickly moving through the airport."
Cons: "Take out old planes. It was really run down."
Pros: "The plane was nice"
Cons: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."
Pros: "Entertainment was awesome. Although airlines are stingy with snacks, Delta had a good overall selection and very generous."
Cons: "Something that cant be changed overnight, however, there should be a little more Aisle space for folks pass through as my shoulder was getting beat up after every passing person and cart."
Pros: "The only thing I liked about the experience and flight was the Delta Sky Club"
Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Pros: "The flight attendant from IAD to MSP called Bernadette was wonderful!"
Pros: "quick and efficient"
Cons: "I know it's not the airline's fault, but we were delayed for weather. Also seats do no recline and there is no entertainment."
Pros: "Super comfortable seats. Lots of movie options."
Cons: "Food was not very good"
Pros: "Flight was smooth, arrived early..crew was prompt and courteous."
Pros: "Seats are way to small uncomfortable"
Pros: "Arrive early. On time departure."
Cons: "My row 34 D did not have entertainment - had to move to another seat and row."
Cons: "Going to Delta today to see if they can help me...we'll see!"
Pros: "Crew and entertainment options were great."
Cons: "Cabin was very loud, with jet engine noise. Could not block it out. Seats were not comfortable."
Pros: "Seats were pretty comfortable, awesome flight, flight attendants were beyond excellent."
Cons: "Probably the time factor"
Pros: "Standard Air France flight. My wife and I like the Airbus 380."
Cons: "The flight left two hours late. Apparently this happens a lot with this flight these days because it's an Airbus 380 coming from Paris to Dulles and turning around. The incoming flight was two hours late, so the departure was late. Our arrival in Paris was late. We made the flight, but our luggage didn't. Our return flight from Paris to Dulles was half an hour late because of people from connecting flights. We arrived about 30 minutes late, but no big deal (unless you had a connection)"
Pros: "Fly attenden alwas with a beautiful smile"
Pros: "Nothing particularly stands out. I did arrive safely."
Cons: "First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts."
Pros: "Flight attendants were nice based on the situations beyond their control."
Cons: "Flight was delayed for about three hours, due to mechanical issues with the second engine not starting. We sat on the the plane for over an hour and half. Some people that missed their connection flights were offered hotel stay. Others that had no connection flight was not offered anything for the several hours of delay that occurred."
Pros: "The chekc in person was very helpful."
Cons: "The plane was too hot and the pilot did not accommodate the passengers request. More than just me made the same request."
Pros: "That I landed safely"
Cons: "1st class was horrible."
Cons: "Aircraft seemed shabby despite refresh of Comfort Plus, food was really mediocre. Steer clear of the Asian Veg option."
Cons: "I have traveled with my luggage plenty of times through airports and the flight from washington to jacksonville, my luggage came back to me cracked and broken. I was surprised that Delta handling was worse than any of the cheaper flights I normally take and will not be checking any baggage with Delta again."
Pros: "Great and friendly crew"
Cons: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
Cons: "Seeing as I’m still waiting for my flight, more than five hours later I am not inclined to rank it highly. This airport is an embarrassment and I will try my best to never fly Delta again. Weather is no excuse for this."
Pros: "My flight was canceled but Delta rebooked me on a flight leaving at about the same time as my original flight, which arrived just a little later than originally anticipated"
Cons: "My original flight was canceled"
Cons: "Delayed two hours"
Pros: "Plane was far too tight. Very uncomfortable for taller individuals."
Pros: "Service was fast and the inflight entertainment is free. Lots of movies to chose from, which is nice for the long flight."
Cons: "It was the most cramped I have ever felt in a plane and also the longest flight. Horrible combination. Some of the crew were snippy."
Pros: "Got to my placs"
Cons: "Lol put the two fattest people next to each other"
Pros: "The fact that there were no snakes on this plane :-)"
Cons: "Same issue... there were no snakes on the plane :-/"
Pros: "Flight attendants and cookies. That's it."
Cons: "We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."
Pros: "Everything about it was excellent, which is saying a lot for a guy who travels a lot."
Cons: "I realize that a flight attendant is there ultimately for safety reasons, but one of the three was particularly brusque in her interaction."
Cons: "The upgraded seat was horrible - and I want a complete discount."
Pros: "The crews were very friendly and everything went as planned. It was a nice flight."
Cons: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."
Pros: "The flight was smooth and the food selection was surprising delicious. The crew was very attentive."
Cons: "The leg room was much less than the last time I flew Virgin (booked via Delta) and made for an uncomfortable trip. Could not sleep as a result. If you're tall like me you'll need to book a higher seating category."
Pros: "Everything was great"
Cons: "Nothing everything was fine"
Cons: "paying extra for leg room and checked bags"
Pros: "Treated with the utmost courtesy"
Cons: "Being scammed by the Chinese, China Southern"
Cons: "Wifi didn't work."
Cons: "Perfect. On time. Flawless. Friendly and informative. Clean aircraft."
I liked that flight attendants always make sure people have masks on and properly covering their mouths and noses. I dislike that when the plane lands people are not maintaining social distancing in the aisle. Attendants should make a way to ask people out of their seats systematically.
Pros: "Layflat bed"
Cons: "Turkish airlines desk crew in DC. Really old aircraft with problems with recliner in business class from IST to LHE. Wooo likely not fly Turkish airlines in future"
Pros: "They were helpful"
Cons: "The entertainment services on the plane"
Cons: "Crew could have been more friendly."
Pros: "The food was great, customer service also good and price is Afordable"
Pros: "Onboard the flight service was fine."
Cons: "The crew at check-in & at boarding checked me in to fly to Tel-Aviv (transiting at Istanbul) without any comment on visa or passport at Washington D.C. In Istanbul, I was not allowed to board on the flight to Tel-Aviv. I was not allowed to stay in Istanbul. Crew (Erin Uler) who stopped me from boarding the flight said he would help, but disappeared. Othes kept sending me back and forth between transfer desk and sales desk with inconsistent advice every time. I had no way out, so decided I will fly to the closest European country. This was after I had been back and forth for 7 hours. I had to pay full for flight to Greece. I asked to be sent back to D.C. they could not even work that out. I have a return ticket to fly back to Washington D.C. with Turkish Airline on 1 Jan and they said they will need to re-ticket my paid return flight as well. Turkish airline crew did not would not help me fix my return flight back to D.C. They have asked me to contact the agent ( Kayak). Now I am stuck in Athens, a country I have never visited nor planned to. My tours & accommodation, all paid for in Israel, I have lost. I had a tour fully paid in Israel. I have no ticket to return back to D.C. even though I paid for ticket with cancellation insurance when I bought the ticket. The advice between Turkish crew who checked my passport (official) while I was flying out of D.C. vs the Turkish crew who stopped me from boarding was inconsistent. If I had been stopped in D.C. I wouldn't have had to face the events that followed. Now I have lost my tours, hotel in Israel. I had to pay extra for flight to Athens and I am paying for hotel and sundry in Athens while waiting for flight out. Turkish crew at Istanbul were not only unhelpful but rude and inconsistent. While I was waiting for 8 hours for a firm information, shouting matches between Turkish crew and customers went on at least a dozen times. Inconsistent information from Turkish staff has led me to be currently stuck in Athens. I am waiting for a way back to D.C. There should be a rule that fines an airline if they board people without accurate visa papers and they fail to check it. There should also be a fine to the airline if they stop people from boarding at a transit airport leaving passanger stranded with nowhere to go or return. I ask this issue to be looked at, as I am currently stuck in Athens. I need a ticket to go back to D.C."
Pros: "Specially food service and also boarding"
Cons: "They checked carry on again even you passed from the counter I felt very bad about this"
Pros: "Nothing. I guess the fact that I made it to Israel?"
Cons: "Your incompetent agents messed up my reservation multiple times. They called my home and emailed asking for a payment, even though my client bought the ticket for me. Then, when I was checking in I realized my name was wrong even though my client has a document that proves she typed the right name. Finally, and AGAIN KAYAK, I arrive at the airport and Turkish Air says the ticket is booked but not ticked. So I had to jump on a 30min wait over the phone trying to solve issue after issue. Never doing business again with Kayak."
Pros: "Easy booking on Kayak! Good service overall."
Cons: "Seats were uncomfortable, it was really hot! Not enough air conditioners."
Pros: "I had empty seats next to me"
Cons: "The guy that checked me in was very rude and wasn’t smiling at all and then he showed my passport picture to his colleague and they both started laughing. I was trying to use the restroom on the plane but there was a person in there for a long time; I waited outside patiently and then when I got in I brushed my teeth and used the toilet. It didn’t take me that long but the flight attendant knocked hard on the door but she didn’t do that for me with the other guy. I didn’t feel welcomed at all from the crew honestly."
Pros: "Loved the entertainment options!"
Cons: "The crew seemed to be pretty busy"
Cons: "Late into the flight there appeared to be a medical emergency taking place just a few rows ahead of me. No announcement was made; it was as though we were expected to ignore the situation. But with the lights in the cabin turned on, a small crowd gathered, and the passenger being vocal in his distress .. . a brief announcement would have been nice: Situation under control, no need to worry, flight will continue as scheduled. The passenger had a relapse a few hours later - again no acknowledgement from the crew to reassure those of us who could hear his cries of distress."
Pros: "Excellent employees from check in desk to flight attendants"
Cons: "Food quality was medicore"
Cons: "There was no child meal dispite us ordering it."
Pros: "The food and entertainment were okay."
Cons: "The staff was rude. The entertainment consoles didn’t work well."
Pros: "Entertainment was great, crew were polite and attentive"
Cons: "Not enough leg room for anyone over 6ft tall"
Cons: "They are telling me because I booked with Kayak through PriceLine or vice versa they will not give me any hotel for my 14 hours lay over."
Pros: "The food is not bad, and the crew was good. The in flight entertainment selections were also good."
Cons: "The seats are too small to recline for someone who is about 185cm tall. I was not able to sleep, in spite of the late hour of the flight. Had a one hour layover in Istanbul, and the gates were at opposite sides of the crowded airport, which made the connection difficult."
Pros: "We didn't crash"
Cons: "Took too long. Build a transporter soon"
Pros: "The food, when you get what you ask for, isn't bad"
Cons: "Rude attendants, running out of food frequently, not getting options, intermittently working entertainment with poor choices."
Pros: "The food was excellent."
Cons: "The middle seat was cramped."
Pros: "The entertainment was excellent!"
Cons: "The comfort level for that long of a flight was very poor. Seats are way too close together. There is no knee room from the seats at the front at all. People operating their video monitor is a disturbing fact for the passengers who sits in front of them."
Pros: "In flight entertainment is great! Good selection of movies, nice screens."
Cons: "No vents at seats on Airbus 300, AC was set at high temp so I was frequently way to warm to be comfortable. This is on both our main flight to Istanbul and our short transfer to Athens. Drink service did not start until 2 1/2 hours into flight. You get what you pay for I suppose. Still 10.5 on a hot plane!!! I usually need a jacket. Food was ...awful."
Cons: "Had to remind the hostess to bring our meal as she missed us in giving out the meals initially."
Pros: "Service is good as well as food."
Cons: "The space. The transatlantic leg was awful because the space was really limited. From IST to my final destination the leg room increased"
Pros: "Offered us a free meal for the poor service."
Cons: "Old, uncomfortable plane. Took off 30-40 minutes late. Poor quality food. Circled Istanbul airport for 15 minutes without any communication. Flight arrived late, but no info. on connecting flights provided. At least eight passengers ran through the Istanbul airport to catch the connecting flight to Rome and, despite the fact that the plane was still at the gate, the gate staff person would not allow any of us on the flight. Customer service staff were unhelpful and had a negative attitude. The transfer were helpful."
Cons: "Seats were horrible - I've never been so uncomfortable on an international flight. Also, seat was broken and I couldn't push it back for sleeping. Flight attendant tried to help be but seat was broken"
Pros: "Service was exceelent and all crew staff were professional and friendly and courteous."
Cons: "We end up spending almost 1,200 use extra to reach Washington and return to Yaounde."
Cons: "the employees at the check in booth were so rude and unhelpful. I needed a wheelchair because I had a very bad backache, but they refused to help me and they made me wait standing up in line for over 2 hours. It was a very painful experience."
Pros: "Turkish Airlines remains my favorite - boarding process is organized, seats are comfortable, food is good, and crew is friendly and helpful."
Pros: "Great customer service, nice plane. Very happy overall"
Pros: "Easy checking reasonable wait."
Pros: "I liked the food and the Entertainment on board. The board crew was friendly and had always a smile."
Cons: "The crew wasn't able to speak in German, even though they spoke perfect English."
Pros: "Loved the entertainment center and options. Loved the frequency of beverage service. The slippers and eye cover for sleeping."
Cons: "Nothing. Everything was great"
Pros: "I liked everything"
Cons: "I booked my flight with Turkish Airlines for June 28th at 11:05 pm. A few hours before my flight, there were bombings in the airport in Istanbul, which was where I was flying into. I tried for hours to contact Turkish Airlines and their phone was disconnected. I could not reach anyone to try to re-schedule a new flight or to ask if the flight was going to be re-directed. I received no information and ended up having to book a new flight for the next day. After my flight had already left Turkish Airlines posted on their website an alert. I am shocked that it took so long to post any information and I am very upset that I was unable to reach customer service. I will NOT be choosing this airline to fly on again."
Pros: "Excellent service and food."
Pros: "Service was outstanding!"
Cons: "I have no complaints!"
Pros: "This was my first time flying with Turkish Airlines, and I had a great experience. I travel internationally a lot and it has been by far the best airline I have been on. I love flights that give you a hot towel when you arrive, so that was a big plus in my book. The flight stewards were so helpful both on and off the flight. The food was delicious. Movie selections were freat ad well."
Pros: "I like everything. Flight was so good."
Cons: "I like everything."
Pros: "Food was great as well as entertaiment."
Cons: "I'm 6.2 There is no leg room for tall people. It was very uncomfortble 10 hours red eye flight. Crew was just ok."
Pros: "Other than what I've mentioned below, everything was great."
Cons: "It was a pretty physically uncomfortable flight. My seat wouldn't recline even a tiny bit and it was a 9+ hour flight. The flight attendant tried to help but was unable to get it to move either."
Pros: "The flight was smooth, the crew was great, as was the food. I am never comfortable sitting on a plane for 9 hours. The overall experience was very positive."
Cons: "Crsmp seating,"