Large knee space. Good food, accommodating staff.
Pros: "Staff upgraded me both ways to an emergency exit row with more leg room."
Cons: "Breakfast was just so-so, not enough snacks or drink service throughout. The departure from the plane took over an hour (JFK’s fault, not Korean Air)."
Pros: "Everything was great!"
Cons: "Some announcements were only made in Korean. Would have been nice to have it in English for international flight."
Pros: "Very friendly staff with excellent service. Bottled water in every seat upon boarding. Lots of leg room, and love the outer earphones they provide!"
Cons: "More movie selections"
Cons: "They should serve variety of. Food"
Pros: "I always love Korean Air crew, you do have 5-star staff!"
Cons: "I can’t think of anything for now! Overall I had a great flight."
Pros: "Crew amazing, very polite and helpful."
Cons: "Was great, I slept most the way"
Pros: "Crews were all amazing!"
Cons: "Boarding was not announced clearly"
Pros: "Same as the first flight. Korean flight attendants were very courteous and helpful. Foods ok. We couldn’t afford first or prestige class so we have to trade in our comfort in economy."
Cons: "Flight wasn’t as long but if you add up the lay over time, it end up being long."
Pros: "Not long waiting for the flight."
Cons: "Flight was delayed a bit."
Pros: "Short flight"
Cons: "Dont have lots of option on movie"
Cons: "1. Planes outdated - We were on an old airplane from Seoul which had compact seating, touch screen on tv controls were not functional. We had to help our kids with the program selections. Wished that the 7 hour flights are upgraded to newer ones with touch screen control, just like the 12 hour flights. 2. Food options not available - My son & daughter ended up skipping both meals during the second leg. They did not want to eat hamburger in kids menu, Korean air did not have alternate meal option like pasta or pizza in flight, which was not what I had expected. Cold sandwiches were offere prior to landing in breakfast menu, all of us had to skip it. 3. Turbulence - my son ended up vomiting twice in second leg. Fortunately we carried 2 spare sets of clothes. 4. Checked baggage in Mumbai airport took 1.5 hours to arrive on the baggage claim belt which was just a waste of time. Korean Air staff just blamed airport authorities on the baggage delay and did not inform anxious passengers awaiting for their baggage after the long flight. Korean air was inefficient in every way."
Cons: "The touch screens were terrible"
Cons: "Attendants were all business, no smiles. Movie selection was limited."
Pros: "We boarded quickly and efficiently. It was a 90 minute flight and they served a sandwich, fruit, salad and water plus juice or soda. Very friendly and efficient flight crew."
Cons: "I have no complaints."
Cons: "Little leg room on shorter flights/smaller aircrafts."
Cons: "Good that have a night in the hotel to stretch and a good night sleep and a proper meal, and are all included within the ticket."
Pros: "I like the Korean bibimbap food in the movie selection was good for the Korean and Asian movies although there were just a few"
Cons: "People did not follow the boarding orders everybody just lined up all at one time and the crew let them on board even though they weren't supposed to go on so even though I was supposed to board first I could board last. I didn't really like the selection for the Japanese and Korean m music with no CJ pop and Kpop like more traditional Japanese music like Koto and more traditional Korean music"
Pros: "Very helpful crew. Good leg room"
Cons: "Entertainment system did not work, so I was moved to another seat."
Cons: "Very tight seating"
Pros: "Great service, very clean"
Cons: "Flight was delayed"
Pros: "Top notch service and food in economy on a 14 hour flight! The flight attendants are wonderful! I wouldn't fly with any other airline!"
Pros: "I am big person, and being able to cross my legs even in economy seats is a real relief. Good selection of Hollywood and Asian films was enjoyable. I liked that our flight data was always viewable in a variety of formats."
Cons: "the cabin temperature was a little hot. The staff tunred it down after i asked, but even then it was still a bit warm for me. People who are cold can put on blankets or jackets, but people who are hot can't remove clothing, so i think a lower standard temperature setting would be nice."
Cons: "Staff were oddly unfriendly and I was awakened twice"
Pros: "Services are great, the people are kind."
Cons: "Lines for the bathroom mid flight."
Pros: "food selection & crew courtesy"
Pros: "As good as Economy gets. Blanket & pillow, slippers and toothbrush; clean bathrooms; decent legroom. Would fly them any time."
Cons: "The layover either too fast, less than 1 hour, or too long, 12 hours, to go to Cambodia."
Pros: "I like the City airport service in Seoul, you can drop off your luggage early so you can enjoy the city more."
Cons: "They are not quite ready for their electronic boarding pass and apple watch features. Although they have an App, it only goes far as checking in 48 hours early. The food is not good."
Cons: "Good customer service"
Pros: "Everything was perfect!"
Pros: "Plane left on time"
Cons: "Very limited movie options for someone who flew 4 flights with you in the past 3 weeks. You need to refresh more often or offer more options."
Pros: "Crew members are very courteous, one of them specifically checked on me to ensure I was comfortable and brought me Tylenol!"
Cons: "The Entertainment selection on a long flight is limited!"
Pros: "seat spacing good in economy personal entertainment system crew very helpful and courteous good overhead storage"
Cons: "On 2 of our 4 flights on this itinerary, we were last to be served meals and there was only the Korean meal left. My husband chose to eat it both times but I declined... need to provide more western meals."
Pros: "Just as our first flight with Korean Air, everything was superb. We boarded just in time, due to delays in the airport since we floundered a bit, trying to make our way through the right terminals and security, but we were processed quickly, and the staff were so polite and welcoming."
Cons: "We had absolutely no complaints. Many thanks."
Pros: "Great support and communication from staff as well as compensation for free hotel."
Cons: "Flights delayed"
Pros: "I think the professionalism and care of the crew is outstanding. I am always pleased by the conduct of the crew with the passengers. It is the main reason that I always fly Korean Air."
Cons: "This flight is almost always late. Sometimes it is only by 20 minutes and at other times it is one or two hours late. I have been using this particular flight for years and I would love to see them fix their scheduling problem."
Pros: "Big airbus 380 is amazing fly non-stop over 15 hours across the ocean. Really nice airplane. Air attendants are all looking good and friendly. Ice cream was really good."
Cons: "No chicken meals left for me a bit disappointing. I've never had such a problem. Maybe next time have to make an order when booking ticket. Staffs fixed me a fish plate instead. My husband and I couldn't sleep tight at all. No room to straight our legs, especially his long legs."
Pros: "Always fly Kirean Air. Business class on these long flights are great. The new 747-8, gives you a bit more privacy and the stewardesses are attentive, pretty and professional."
Cons: "Turbulence!!!!! Keep thinking the wings will fall off. Lol"
Pros: "I liked everything, their friendly and professional service a board!"
Pros: "Over all, satisfaction service! Food, courteousness & facility"
Cons: "None zero"
Pros: "The captain told us about the landmarks along the flight."
Pros: "Flight attendants are very kind; food and drink was enjoyable."
Pros: "Good Customer Service"
Pros: "Everything,crew was great, food was decent"
Pros: "The customer service was fabulous. There were a lot more amenities than I expected. Lots of variety of new movies to watch during the flight."