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Find cheap flights from Virginia to Cartagena
Round-trip
1 adult
Economy
Fri 4/21
Fri 4/28
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Good to know
Low season | April |
|---|---|
High season | December |
Cheapest flight | $177 |
Average price round-trip | $642 |
Good deal round-trip | $421 |
Good deal one-way | $134 |
Best time to beat the crowds with an average 4% drop in price.
Most popular time to fly with an average 14% increase in price.
Flight from Richmond to Cartagena
(avg. price over the last 2 weeks)
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FAQs for booking flights from Virginia to Cartagena
Top 5 airlines serving Virginia to Cartagena
Scores according to KAYAK customer reviews7.9
AviancaOverall score based on 13163 reviews
8.0Boarding
8.0Comfort
8.2Crew
7.9Entertainment
7.5Food
Airline reviews
Pros: "Speedy boarding. Flight wasn’t full so entire comfort plus row to myself. Delayed takeoff but still arrived on time."
Pros: "Speedy boarding. Flight wasn’t full so entire comfort plus row to myself. Delayed takeoff but still arrived on time."
Pros: "Quick, easy and seemingly effortless. What more could I ask for?"
Cons: "Nothing"
Pros: "Easy airline to fly with good equipment"
Pros: "The crew was attentive"
Cons: "The aircraft needs better maintenance. My table was tilted and the seatbelt was twisted"
Cons: "No one at check in wonted to help I had to change flights do to inability of check in personnel It felt like all they wanted to do was to sell me another ticket"
Pros: "Fast boarding"
Cons: "Flight was delayed... so..."
Pros: "Tv shows"
Cons: "Food"
Pros: "Price was right and they left on time"
Pros: "Good"
Cons: "All good"
Cons: "Lost baggage"
Pros: "Seats Comfortable, But see below."
Cons: "Apparently Avianca do not except the way Budget Air is issuing the e- tickets. Budget Air is not leaving any spaces between the the first and middle name, which caused a real problem for Elisa, as she was refused boarding. It wasn't until I got a hold of the management that things got solved"
Pros: "Avianca is always a pleasure to fly."
Pros: "The crew was very professional and accommodating"
Cons: "TVs on plane were not working...food was cold."
Cons: "Boarding process announcement were only in really fast spanish."
Pros: "Everything was great, short flight."
Cons: "Our trip was from NY to Cartagena connecting to Medellin. Our original lay over was suppose to be for 2 hours it became 7 hours!!! I missed the time in renting my car. That office closed at 8pm We also missed most of the remaining day to our day at the hotel Los Recuerdos in Guatape. Just awful!!"
Pros: "Guess if u book early enough u get bumped into business."
Pros: "on time"
Cons: "-none of the seats recline -no trays on the seats"
Pros: "On time and fast"
Cons: "Late. Changed doors twice. Changed the flight crew. Weird"
Pros: "The crew, the service, enternaimente was good. On schedule and fast service."
Cons: "The plane was old and the seats a bit uncomfortable."
Pros: "Nice planes, excellent service"
Cons: "The flight was delayed three hours without explanation. No weather problems, etc. old plane with ashtrays. Baggage took a very long time to arrive. Even though we were on the plane for a long time waiting to deplane."
Pros: "Comfortable. Good food. Good service"
Cons: "Al good"
Pros: "The crew, the plane, the flight, the food was all very, very good"
Cons: "We initially picked exit seats but they ended up unasigning my son's seat because he is 2 years old, both times they gave us the worst possible seats in the plane. When initially assigned my son, it said: "No one under 2 is allowed to seat in emergency seats" a bit misleading and inconvenient. Other than this we had a great experience."
Pros: "Excelente servicio al cliente"
Cons: "Flight delayed"
Pros: "Fast check-in & departure"
Cons: "Nothing"
Cons: "They keep canceling our flight"
Cons: "I had to wait 3 days to receive my golf clubs even they charged me 25 dollars"
Pros: "Thought they screwed up twice, the airline had great customer service and tried their best to give me a good itinerary once I called them back. With the lost luggage, they ultimately delivered my bag to the hotel I was staying at. On my return flight I flew business class. They did a great job all around."
Cons: "I booked a direct flight from JFK (NYC) to Cartagena (Colombia) and a few days out from my flight I got a notification from AVIANCA that my itinerary had changed from a 5 hr trip to a 24hr trip with not one but two 8-hour layovers before reaching my destination the next day! I called the Airline and they set me up with a new flight, that was not direct, with a single layover. Once I got to my final destination, I came to find that my checked bag had been left at my previous layover."
Pros: "Comfortable newer aircraft On time departure on both outbound and return flights Full meal service with free beverage including wine and beer offered in economy class. Two free checked bags per passenger in economy class. All of the above are far superior to any airline at a competitive price"
Pros: "Canceled flights and delays"
Cons: "Canceled flights and delays"
Cons: "Got to the airport and they told me my flight was cancelled without prior notice. The ticketing agent told me they would fly me to an airport 40 minutes from Cartatenga. It ended up being 2.5 hours away. Just terrible."
Pros: "Plane was on time."
Pros: "Nothing"
Cons: "Service"
Pros: "Nothing"
Cons: "Delayed for over 6 hours. Poor communication by airline. Terrible airline."
Pros: "Had an excellent flight to Bogota no problems whatsoever."
Pros: "It was fine"
Cons: "Not very roomy."
Pros: "The plane was on time ....."
Cons: "I did not received my luggage on time this cost me 500 dollars to buy new cloths in order to attend the party I was invited in Cartagena"
Pros: "The plane ride was smooth, the snacks given were decent"
Cons: "The person who checked us in at the airport for this flight in Bogotá was rude and unprofessional. Seemed like she didn't enjoy her job at all."
Pros: "Once boarded, crew was friendly."
Cons: "Flight was over 6 hours delay with no clear explanation or support given to passengers. First and last time I am flying Avianca."
Pros: "movie"
Pros: "The food , the service and the movies !!! Great selection"
Cons: "Nothing, everything was perfect"
Cons: "The plane was cancelled and we where re-routed to bogota and then the plane arrived late in bogota and we missed the flight to Cartagena. We had to stay overnight in bogota. A mess. Horrible service"
Cons: "Nothing! On the flight back I was sick and couldn't walk to take the connection and they left me.. Made come back on a flight next they and made me pay an additional cost! What a unhuman Arline!"
Pros: "Flight was on time, crew was courteous and helpful"
Cons: "Everything was horrible"
Cons: "Food was really bad"
Cons: "Better seats"
Pros: "The crew was very good"
Cons: "Nothing"
Pros: "The choices of entertainment were good. The crew members were friendly and accommodating. The snacks were good and the drink options were excellent!"
Cons: "The airport staff did not properly communicate the changes about the flight delay and gate change - no explanation was given as to why there were changes."
Pros: "Average."
Cons: "Everything."
Cons: "Food and entertainment options. Also layover was too long, but this is not their fault, all flights were on time"
Cons: "food will be better."
Pros: "Friendly crew"
Cons: "I enjoyed my flight"
Pros: "Good"
Cons: "Good"
Pros: "There is nothing to like because this flight did not happen."
Cons: "Please see my previous review for my updated itinerary. This Panama City --> Cartagena flight did not happen and instead I was routed to Chicago--> Newark --> Bogota --> Cartagena. The last flight was operated by Avianca. DUE TO the fact that my very last, 55-minute, domestic flight in Colombia was operated by Avianca, it was to my very unpleasant surprise that United decided they were not going to be responsible for the bag which was left behind IN CHICAGO. I emphasize it's in Chicago, because that would not fall under Avianca's responsibility but rather United. I've had an absolutely awful time trying to get in touch with United and Avianca customer service, I've received both conflicting and incorrect/untrue information from both parties, and it's been 4 days now that instead of enjoying my family vacation I've been trying to sort this mess out with my missing luggage. DISASTROUS"
Pros: "On time"
Cons: "Could not get music options"
Cons: "please email me where i can reply"
Pros: "was on time, service very friendly"
Cons: ", i all 4 trips gave bad seats n the backGave us seats next to the bathroom, , terrible smells"
Pros: "Everyone super welcoming and kind"
Pros: "Flight always on time, staff are very friendly even with the language barrier sometimes."
Cons: "Our flights were delayed and on top of that, we had to run to reach the gate (which was changed without any notice)"
Cons: "3 hour delay turned into four because of incompetent boarding. 15 minutes at gate to dock plane"
Pros: "Always is on time"
Pros: "Nothing! The plane had electrical problems. Had to sit on the tarmac for close to an hour."
Pros: "Friendly helpful"
Cons: "Seats 33 to close to the bathrooms"
Pros: "Comfortable seats"
Pros: "Excelente servicio, a tiempo. Ayuda para un abordaje rapido, ya que habia mucha gente."
Cons: "Una de mis maletas fue abierto y me parece peligroso, ya que por dicha traía candado en la parte grande. Esto puede tacharlos de compañía no segura."
Pros: "It was a short flight."
Cons: "We were assigned the last row and were separated again."
Pros: "There’s a glitch on this page that is not allowing me to select 5 stars for my overall rating but everything was FABULOUS! Sweet attentive sharp staff. Would definitely travel with Copa again."
Pros: "quick flight and early arrival!"
Cons: "wierdos on the plane"
Pros: "Great flight to Miami via Copa. Attendants are friendly and helpful. Plenty of room for the legs. Food and entertainment are good, so it was a very pleasant flight. Could repeat anytime."
Pros: "Easy layover in Panama, Flight from Panama to Cartagena was short and sweet, Friendly staff."
Pros: "The flights were on time even for a late in the day flight. The organization was good and everything went well The sandwich served on the quick 1 hour long flight was an unexpected nicety that would not have happened on a discounted airline. The bags arrived with me at my destination. Like a well practiced production, I did not see the behind the scene work but in the end everything worked together to make a very nice experience."
Pros: "N/A"
Cons: "You really couldnt do a lot of stuff on the plane. The seats couldn't be put back, your hand bags had to be on the floor."
Pros: "Everything was great good service"
Pros: "The food and service was great!"
Cons: "Flight was overbooked and I got bumped. Needs to be ther for work very inconvienant"
Pros: "The staff was friendly, they helped me to change seats really quick, all the flights were on time, the boarding process was great, the whole process was really good! Thank you!"
Pros: "I thought everything went very smoothly. From check-in thru boarding thruout the flight. I thought all the representatives not only looked very well-groomed and professional, their actions showed they were professional."
Pros: "La variedad de bebidas, puntualidad de las salidas, rápido abordaje"
Cons: "El snack"
Cons: "Frecuentes retrasos"
Pros: "Nothing"
Cons: "Food, craft, seats, entertainment, costumer service... everything horrible"
Pros: "No delays, quick flight, friendly staff."
Cons: "They could have better snacks."
Pros: "My luggage got lost with my medication in it. I am diabetic type 2"
Cons: "The airline staff has ZERO customer service skills. They treated me very poorly every time I asked them about my luggage. I have NEVER been treated this way while traveling -taking into consideration that I travel for work-"
Pros: "Loved Copa!"
Cons: "Didn't love that the reservations was changed"
Pros: "El vuelo fue tranquilo tanto el despegue como la llegada es la primera vez que viajo en Copa, me gusto casi todo solo la atención fue pésima."
Cons: "El personal de vuelo,nada atentos ni cordiales con los pasajeros,después todo me pareció bueno lo del entretenimiento es entendible no todos los aviones tienen pantallas individuales lo comprendo pero la atención me pareció lo más deficiente,el personal para nada atento."
Pros: "Friendly helpful staff"
Cons: "One of my bags (which had gone missing for 24 hrs on a previous COPA flight from Chicago to Panama) had items missing when it finally arrived in Belize. This WAS NOT theft but rather some rough handling causing items to fall out. This I understand will be down to the baggage crews and not the airline itself."
Cons: "We had to go through security 3 times, our flight was delayed 1.5 hours and we were not allowed to bring water on the plane. We have also been taxing on the runway for 30mins so I missed my transfer home. I would likely never fly cops again."
Pros: "every thing was great"
Cons: "none"
Pros: "Flight was on time. The representatives at the counter very polite and professional. Excellent overall"
Cons: "I was on the last row of the plane. I didn't know the plane could move SO MUCH!!! All passengers in that last row were sick with nausea and throwing up, which shows it wasn't only me! If passengers are going to be so uncomfortable in the last row, it should be sold at all!"
Cons: "We sat in the plane on the runway for almost an hour and a half before finally taking off."
Pros: "Lisa Gilliard attended to us in business class. She was efficient, professional and top notch. Service was excellent under her leadership."
Pros: "Nothing"
Cons: "Sobrevendieron el vuelo, no teníamos asientos asignados y fue terrible 40 min de retraso."
Pros: "Loved the customer service loved the fact that they actually feed you lunch and dinner. With alchol included. Whole experience was perfect"
Cons: "None"
It is a very short flight from Richmond to Charlotte, but beverages would have been nice.
The flight was delayed for five hours due to airplane issues.
Cons: "2.5 hour delay no explanation"
Pros: "The crew seemed to make the best of their situation"
Cons: "The airplane was old and very cramped. Needs to be replaced with a more appropriate plane."
Pros: "Seats in so called " business class " barely reclined ...the whole plane was packed full , no empty seats , the Miami airport is one of the worst in the world as well... Will never be flying on American again if I can help it.,,"
Cons: "Please take any other airline if at all possible and avoid MIA airport too....use Ft. Lauderdale if possible..."
Pros: "Flight was so smooth"
Cons: "Nothing"
Pros: "The employees were friendly and helpful."
Cons: "We haven't made it to Rochester as intended. It is covid time and our flight had mechanical difficulties. The airlines has provided vouchers for hotel and dinner."
Pros: "On time with a very pleasant crew."
Pros: "The one gentleman who came to the RESCUE at the ticket counter was AWESOME!!! AMAZING customer service, friendly, and helpful - I had someone else but it was a pleasure watching him take care of others! (He was wearing a tobagan and ear muffs making him look like he had Mickey Ears on!)"
Cons: "Only 3 people handling check in - ALL of the self service machines needed a restock on bag tags so we were all in line for tags and the one attendant at the Bag Drop kept telling us all she couldn’t print tags. WORST experience at RIC in years!"
Pros: "Comfy seat, nice crew"
Cons: "Hour delay before departure; 30 minute delay after landing before we reached gate; 15 minute delay to get carry on bags!"
Pros: "The plane was nice. The captain was friendly and informative, and the flight was great."
Cons: "The food was pretty mediocre with a small soggy sandwich that I didn't bother to eat. They force you to watch a very long and extremely boring trailer for Disney. You can't turn it off and have to sit through one bugman movie trailer after another."
Pros: "The crew was exceptional. The seats are very uncomfortable. It feels like you are being packed in a sardine can."
Cons: "The airlines need to take into consideration, the Price that passengers pay for an airline ticket, only to be restricted in those uncomfortable positions on the average of 2 to 3 hours."
Cons: "Certain crew members could've been a bit more approachable and friendly."
Pros: "great stewardess"
Cons: "extremely cramped old plane with no wifi. Really folks?"
Cons: "Snack selection"
Pros: "There was a hood vibe from crew. I believe the good nature of the crew had a positive effect on me and follow travelers. A pleasant experience."
Cons: "I can't think of anything that would have improved the experience."
Pros: "In flight entertainment"
Cons: "Seat assignments"
Pros: "as expected"
Pros: "Food was not too bad and I liked that they had snacks/ beverages out near the bathroom area for people to eat/ drink in the middle of the flight."
Cons: "Wish bathroom had been cleaned more frequently. Ran out of toilet paper a few times and floor was wet. My seat was broken so I could not recline back for 17 hours and since the flight was fully booked I was unable to move seats. It made the already long flight even more uncomfortable"
Pros: "The crew was polite and professional"
Cons: "At Miami check in, American had 40-60 automated terminals available for self check, but only had EIGHT open for use. Caused a needless bottleneck and the transition from there to the bag drop was also poorly laid out and did not provide a logical nor efficient route from one to the other. fix it!"
Cons: "Nothing the flight was great and very fast."
Pros: "The boarding process was quick, seats were comfy, staff was very nice."
Pros: "Stewards were good."
Cons: "Mechanical problems and incompetent repair people who forgot to fill out paperwork delayed our flight by 3 hours. Because of this I almost missed my RESCHEDULED next flight and my bag was gate checked to baggage claim."
Pros: "Flight attendant gave me a free beer!"
Cons: "They left our laggage out in the rain at some point of our trip and the contents of our suitcases were soaked. Ruined a dress my wife had planned to wear to a wedding because the red suitcase bled through to the dress. Underwater, etc was soaked. The extent of it we didn't realize until unpacking the suitcases later. Totally disgusted they could have left our suitcase in the rain uncovered (or perhaps dropped them in a puddle)."
Pros: "Good legroom on economy"
Pros: "Flight loaded on time left on time and arrived on time. Crew were all very nice."
Cons: "Flight was delayed and I missed my connecting flight."
Pros: "On time and no hassles."
Cons: "Uncomfortable old dirty aircraft."
Pros: "NOTHING AA IS THE WORST. This is my 2ND AA experience within a 5 month time period and the first experience i tried brushing under the mat as it was bad however this one TAKES THE CAKE"
Cons: "The airport staff after TSA are RUDE! I was suppose to leave from one destination to another, last night. AA rebooked me without my consent and assumed i would be ok taking a later flight 24hrs later. After hassle, i thought i received a perfect flight which would get me to my destination A WEDDING at that in time. However, i have been rebooked over 5x in under 24hrs and still at the airport from 9hrs later! They do not compensate you and do not even extend the offer!"
Pros: "The 737 was excellent. Boeing still makes the best aircraft."
Cons: "Being rescheduled from an 0830 departure to a 0530 departure, which meant I had to get up at 0300 to get to RIC by 0400 for TSA and check-in. As originally planned I would have arisen at 0500, still early, but not nearly 0300. The equipment had no individual entertainment screens. So we were stuck with whatever was on the common screen...which was bad."
Cons: "Plane was delayed all day and when we finally boarded we were told it was due to an engine problem!! Not good!!"
Cons: "When will the airlines stop cramming so many people in planes with seats that are too cramped. Especially when you are on a regional flight, with a seat crammed in a corner that does not recline."
Pros: "Couldn’t sleep because the AC wasnt working. Most miserable flight my life"
Cons: "The AC wasn’t working it was the most miserable flight ever"
Cons: "Why can't the crews in in LGA communicate with the passengers during the boarding process like at other airports so that it won't be a mad mob press to get on the plane. The gate agent using the PA didn't or couldn't enunciate, and folks just 15 feet away were asking what she said."
Pros: "I was last getting on the plane and I didn’t want to check my carry-on and the flight attendant found a spot for me! Nice, quiet flight."
Cons: "The drink cart skipped me! I was definitely awake too. When I got his attention I finally got my drink but I didn’t get a napkin or pretzels offered either. WiFi was iffy and never loaded for me."
Pros: "On time departure & arrival; helpful staff at check in & at the gate; plane was comfortable."
Cons: "Nothing."
Pros: "Nothing. I will never fly American again."
Cons: "Both flights delayed. Over six hours late."
Pros: "The pilot was great about keeping us up to date on the possible route change and exactly how long we would be sitting on the runway, new arrival time, etc."
Cons: "We sat on the runway for 35 minutes with no offer of a beverage (though there was going to be beverage service). Then just before take off as the flight attendants were snacking in the back, we asked about a possible drink and they said the flight was going to be too turbulent to serve anything."
Pros: "Very friendly staff, clean airplane, great flight! Our original flight was delayed, but we still made it right on time for our connecting flight! I didn't realize when I was booking the flights that American lets you bring a carryon no charge, but United does not. You have to be a "Special" customer with them in order to be allowed a carryon, so we ended up paying an additional $50!!!"
Cons: "I was a little unhappy we were delayed, I had a meeting in Charlotte planned, but these things happen."
Pros: "Gate crew and flight attendants"
Cons: "Two-hour delay and ever more cramped seating space"
Pros: "The entertainment had major amount of movie and the veriety of beverages were wide also."
Cons: "The check in progress."
Pros: "I liked how quick the flight was to New York"
Cons: "Once boarding the plane and searching for my seat number , all of the cabin went pitch black . The lights went out for not more than a few moments. When the lights came back it was problematic and dim then fully lit to flickering off and on. Whenever it "seems" to have any electrical or mechanical failure. It's natural as a passenger my first thought is it's a Bad omen . I had genuinely lost some faith in the plane ."
Pros: "Crew, clean"
Cons: "Flight delayed as we were pushing back from the gate."
Cons: "So delayed that I was going to miss connection to talked my way onto a direct into New York"
Pros: "Security checkpoint was very quick, being a Sunday morning, and we departed on time. Everything was very normal."
Pros: "Quick flight."
Cons: "Crew was rude and illogical."
Pros: "Nothing"
Cons: "Not updating flights at the airports or apps, our 3 flights that we tried to take to get us home were canceled I had to fly stand by ALL day Saturday, went through security three times, and have been standing at a ticket counter for ANOTHER DELAYED flight. I am disgusted and will NEVER fly American again and will let friends and family know to fly SOUTHWEST"
Pros: "Nothing"
Cons: "Everything, will never fly American Airlines again"
Pros: "Crew was very attentive and professional, and the food and beverage on the Lufthansa transatlantic sector were better than US carriers offer."
Cons: "The economy seats on the Lufthansa A350 were extremely uncomfortable and seemed excessively narrow as well has having cramped legroom. I could not get comfortable let alone sleep, and my backside felt like I had been sitting on a park bench rather than a long haul coach airline seat. I will avoid this aircraft if possible in the future."
Pros: "The Free glass of wine was a very nice surprise."
Pros: "Crew was friendly, professional, and communicative."
Pros: "Friendly crew and comfortable seats"
Cons: "N/A"
Pros: "Comfort was fair"
Cons: "It was delayed - enough to miss the flight"
Cons: "The flight took off late due to baggage not being loaded in a timely manner and the wait on the flight when we arrived was much longer due to equipment not being handled properly; because of this my family and I missed our connecting flight."
Pros: "enjoyed getting moved up to economy plus with my premier silver status."
Cons: "the little kid kicking my seat behind me which is no one's fault except the parent which you can't police."
Pros: "Everything was great. Flight attendants were enthusiastic and friendly."
Pros: "Early arrival. Smooth flight"
Cons: "Check in was confusing."
Pros: "It was good. One crew at the boarding station was not helpful but another stepped in and she was awesome."
Pros: "The staff that is it"
Cons: "The plane broke down I was put on standby offered a middle seat and I'm a bigger guy I was stuck in between 2 other bigger guys and wasn't offered any compensation I'm anyway!!!! The next review will be on yelp"
Pros: "The check in process"
Cons: "See above"
Pros: "Clean newer plane. Nice staff. Smooth flight. Flight was on time"
Cons: "Tsa frisk"
Cons: "The flight was delayed 2 hours"
Cons: "I hit the side of my foot on a sharp piece if metal that was exposed on the right side of my seat. I bled and took pictures"
Pros: "i was slow getting off the plane but a person was waiting patiently. when i boarded the plane a flight attendant helped me figure out why my luggage wasnt going easily into overhead compartment and at the end of flight helped me get it out."
Cons: "aisles on plane too narrow to get luggage easily down aisle"
Pros: "Flint got delayed"
Cons: "My suitcase was damaged no longer usable"
Cons: "Flight delayed. Missed my 2nd flight. Stuck overnight at airport. Vacation ruined"
Pros: "Nothing"
Cons: "You cancelled my flight without telling me and you made me miss my flight to Sydney. Your staff didn't help. I want to be compensated for my flight that I missed"
Cons: "Something was wrong with the plane and I miss work"
Pros: "Very little. Flight crews were nice"
Cons: "Flights were delayed by several hours on two occasions. Staff were less than helpful and generally unknowledgable."
Cons: "Near 5 hour delay at departure airport with very poor communication."
Pros: "The space and entertainment was good"
Cons: "2 hrs delay"
Pros: "The plane was not very full...that made the experience so nice. All passengers were there early and boarded quickly allowing us to leave the ground ahead of schedule. They offer entertainment using their app on your phone or notepad."
Pros: "Pleasent crew"
Pros: "The people on the plane were friiendly enough, the customer service once we were on the ground was terrible"
Cons: "United Customer Service Blamed weather for a delay, I am a pilot and didn't see any weather delays posted for Newark. Even if there was weather, they didn't hold our outbound flight and missed it by 15 minutes. Didn't comp us for a hotel, had to stay in Jersey out of pocket, Jersey is busy, dirty, smelly, and overcrowded. Not enough infrastructure for the people. We were lucky we got there 2 hours prior to flight time and had TSA Pre Check."
Pros: "Free wifi, snack was yummy"
Pros: "I had not been given a choice of gluten free meal before boarding so I declined the food offered, and the attendant, without my asking her to , went and found something gluten free."
Cons: "The entertainment screen did not work well."
Cons: "Food,crew could be better"
Pros: "Everything went well."
Cons: "Just wish the planes had more leg room for the taller people."
Cons: "Both planes were late, and you sent this questionnaire before flight had even arrived in Omaha"
Cons: "Flight cancelled. Went with another airline. Waited 1:20 to get assistance"
Pros: "The United skybus we were on from ORF to EWR was comfy."
Cons: "Waiting on the tarmac at ORF for 1.5hr to find a de-icing crew and nearly missing the next flight leading to a multi-terminal sprint to make it."
Pros: "Onboard entertainment options were great."
Cons: "United terminal gate crew at Norfolk International was horrible."
Pros: "All flights on time. Always I used the same apps for my tickets!!"
Pros: "The people were really nice. We left on time or early on most flights which was also nice. Like the variety of liquor and prices for beverage that's offered."
Cons: "The in flight entertainment doesn't compare to delta. Our last plane was getting retired so it didn't have any in flight entertainment and the snacks tasted really old. The other flights had spotty connection at best and was hard to connect to their movies."
Cons: "Flight was cancelled"
Pros: "Nothing"
Cons: "I don't think it's fair that you don't any money back of you cancel your plane ticket. It shouldn't matter what type of ticket it was. You should at least be allowed a voucher for the amount of the ticket at a later date. Even if it's a percentage off, you should be allowed something. How is it that you can buy a car worth thousands, and be allowed to return it under the Lemon Law. When a company called can make billions of dollars doing this, it's just taking advantage of the little people."
Pros: "wheelchair and cart to get to my plane because of a knee injury"
Pros: "Appreciated the heads up of slight flight delay and baggage carousel location."
Pros: "Nothing"
Cons: "The customer service . Delayed flight everytjme I fly!"
Pros: "Norfolk is always good and professional"
Pros: "Everything"
Pros: "The flights were on the empty side so there was an open seat next to me"
Cons: "The first flight got delayed so I missed my connection. My connecting flight got delayed about five times and sat on the runway for over an hour. I ended getting home at eleven PM when I was anticipating getting home st 9:45 AM"
Cons: "Our flight had a "mechanical delay" which drug on for several hours (every 30 min there would be another 30 min delay). This eventually meant we would miss our connection to Munich and had to be rescheduled to the following day. The next day we had another round of "mechanical delays" and just barely made the connection."
Pros: "Absolutely nothing. Worst customer service my 15 month old daughter and I have ever experienced. United airlines does not care about us one bit. They put my daughters safety at risk with such lack of compassion. Caused such unbelievable stress and chaos. I will continue to tell everyone I know how horrible this was. No one will want to fly United after they hear what my daughter and I were put thru."
Cons: "everything"
Cons: "Typical horror story... Lied to by gate attendants... Hours late to destination with no apologies... Essentially got totally screwed without reimbursement."
Pros: "Absoluteky nothing. I mean literally NOTHING. I take that back, a pilot for another flight who saw my predicament and tried his best to help me figure which flight to take in the morning. Also, as far as floors go, the airport terminal was maybe only the ninth worst I've slept on. Kudos!"
Cons: "Wretched customer service. Flight delayed multiple hours after my ride departed and stranded at airport for fourteen hours with no food or beverage comps, or even kindness from the their agents. Was told "oh well, weather". I had left my remaining cash (and didn't bring my card) with my lady friend to get the kids some nice things (she is driving back on a seperate day and was already two hours away by the time we found out flight wasn't happening in time) and absolutely zero compassion given by United. Also, required to add an 80 dollar uber when I get home because there will be no ride as my orginal ride can't make it. May also have to call out of work. Not even an offer to bump my seat on next flight to close to the cabin or exit row. Two hours on phone with customer service with no offers of even slight compensation even when this entire situation is explained. I get it. I agreed to terms of service, but your service sucked and is costing me an armful of money at this point, wouldn't it be in the slightest interest of theirs to give me a meal, or a room or even a lousy coffee?"
Cons: "Apparently flight crews are limited and even though our plane was ready to leave we had to wait for a crew member to arrive that was delayed at another airport which in turn delayed our flight."
Pros: "It was a quick ride"
Cons: "Not charging passengers for a drink that should be complimentary"
Pros: "Nothing"
Cons: "Todo me senti estafada porque no me dejaron comprar otra maleta en fort laudardale :( nubca ne atendió el manager ni nadie! Publicidad engañosa! Nunca más viajo con uds"
Cons: "The flight could’ve taken off, and not been delayed for 12 hours. Ended up flying with a different airline. Needless to say I’ll never fly spirit again."
Cons: "Felt squished in seat"
Cons: "The people at the airport when people check out maybe my son that he book my fly give my wrong birthday so the lady in the counter ask me for my ID she said u birthday is wrong donth do it anymore I said my son book the fly because I was in the hospital Trinidas w my brother dying and I was nervios booking my fly she was very arrogant and cold she was mad at me I said Im sorry and she said next and I move toward the gate very sad"
Pros: "The price"
Cons: "Seats too close and didn’t recline"
Pros: "Nothing fees"
Cons: "Fees for everything, overcrowding, in human Seating and less than professional staff. Always thought the the price of the ticket included a seat and upgrading was optional Never ever again"
Pros: "I liked when the flight was canceled and I got to book with another airline."
Cons: "Everything about this experience was terrible."
Pros: "Ontime!!"
Pros: "The price was right!"
Cons: "I didn't like the web site as far as the check-in. The selection of seats was confusing!"
Pros: "The original ticket price was ok but it was barely a positive."
Cons: "The original "cheap" ticket became meaningless when I had to pay 120$ for my bags. Plus pay for water on the flight? The seats don't decline. It is the most uncomfortable airline I've ever flown, and will hopefully never have to fly with spirit air again. The ticket price isn't even that cheap."
Pros: "I like that I got chance to fly on airline that I will never fly on again."
Cons: "Girl Bye ✌"
Pros: "Cut the line off to check in an hour before take off, although I was only 2 minutes late and could have gone to the kiosk if it wasn't such a mob scene...had to pay$100 for a new same day price, as well as $50 for the same carry on I have been using on all other flights for 3 years. This airline is a racket, and I will never use them again."
Cons: "delays delays delays. 4 hours to leave. 1 hour to find a gate. $59 for a "CARRYON" bag? this airline SUX. SCAM SCAM SCAM"
Pros: "Nothing..."
Cons: "Cancelled flight in LaGuardia, they told me to take a shuttle to Newark for another flight, an hour shuttle ride, cancelled flight in Newark, had to get a motel, no reimbursement for anything, still waiting for a flight on day 2, this flight is delayed...still in New Jersey nowhere near Cartagena..."
Cons: "Flight was delayed"
Cons: "I like nothing"
Pros: "Nothing"
Cons: "I didn't like that my flight was cancelled! Instead of a refund we got a 50$ voucher, what the he'll is that. Had to pull a bunch of strings to get the airline to book our other flight through 4 different layovers. Ended up in Cartagena 12 hours late."
Cons: "Someone kept farting for nearly the entire flight. It stank horribly. Some air freshener would've been nice"
Pros: "I like Spirit and will only book directly on their website."
Cons: "Flight network hijacked my booking and stole over $95.00 dollars from my bank account, luckily I had the foresight to call Spirit Airlines to confirm a correct price for my booking. I called my bank and cancelled the $95.75 that flight network was trying to steal out of my account. When I treated to involve the media about their scam they said they would refund me the $95.75 but who would believe a con scam company. And as for Kayak to allow this company to prey on it's users. ...Kayak you suck and I will never use your service ever again. The word will spread about this!!!"
Cons: "I knew that it was a budget airline and the accommodations wouldn't be as nice as I'm used to with other carriers. But I was still shocked when the tray table was not a full size tray table."
Cons: "3 dollars for a Coke"
Pros: "We made it safely"
Cons: "Charged for a bag that was 1/2 bigger than the bin to measure while people with bags twice the size did not get charged."
Pros: "All the Spirit airlines employees I came across were very courteous and friendly."
Cons: "They nickel and dime you for just about everything. The seats are horribly uncomfortable. This was my first Spirit trip and now I know what to expect. I think it would be fine if you had a short trip about an hour away. The chairs are 30 min chairs tops. 3 hour trips, no bueno!"
Pros: "worst experience every did not fly had to purchase another flight due to beibg five minutes late. Spirit is a scam"
Cons: "No TSA precheck that is a real problem!"
Cons: "Flight was delayed, then cancelled after sitting at the airport all day. Got on a flight the next day, that too was delayed 6 hours, had to get rebooked on yet another flight and have to sit at the airport for 8 hours. I have no idea where my luggage will end up"
Cons: "I did not have the opportunity to have a checked luggage at the time of booking. I did it later when I checked in. It was more expensive"
Pros: "Nothing"
Cons: "$55 for a carryon bag it is a bit push it"
Pros: "Decent ticket price, clean aircraft."
Cons: "Jesus. I thought I was a sardine. I've traveled extensively for the last twenty years domestic and international. Leg space was so small my knees were up against the seat in front of me firmly and the back of the seat in front of me uncomfortably close to my face. I'm 6'2. I will never fly with them again unless paying for an Emergency Row upgrade makes sense versus other carriers."
Cons: "Flight delayed after being identified as on time. Even though flight was delayed for hours the messaging said we were still required to be at the airport 2 hours early. So we went to the airport and waited there for hours until the flight arrived."
Pros: "The entire experience with Spirit Airlines was great. Very professional, on time, and unbeatable price on my flight."
Pros: "The only good thing is that it departed and landed on time."
Cons: "Not only you couldn't recline the seat, there was barely enough room to breath. Spirit brags on having lower costs but they charge you for a carry on bag. And they charge you if you'd like to have enough room in your seat to breath. If you add the bag and the seat to the price of the ticket then it is an expensive ticket for a normal experience. I will NEVER EVER EVER fly with Spirit again. And if the only way to get somewhere is with them, I will drive or take the Greyhound."
Cons: "Comfort"
Pros: "the spirit airlines was such and treated the customer like sh####t, also when chek in luggage, they cost more than what they said on online, and cary on they cost $45 , I recommend every body do not fly the spirit arilines"
Cons: "Las sillas súper incomodas"
Pros: "I was really easy and such a value!! Not a single problem."
Cons: "Water should be offered free on long flights."
Cons: "I didn't like the charge for my "carry-on", that fit in the bin that stated, "if it fits, it's free" Wasn't free, $65 on the way to Minn. and $55 on the way back to LA. I also think your flight attendants talk way too much over the intercom. I get if you are trying to push your credit card, but I didn't need to hear about it for what seemed like 15 minutes. For people on such an early flight who would probably like to catch up on some sleep a little more quiet would have been nice. Also I think someone can spent max $10 at a hardware store and purchase something to place on the restroom doors so that they don't need to slam so much. I guess that's the price you pay for sitting in the a last row by the restrooms. **I think those seats rates should be cheaper. But probably never booking with Spirit ever again"
Cons: "I didn't like how uncomfortable the flight was and having to pay for my bag"
Pros: "Love everything about Spirit Airline"
Cons: "Spirit airlines employees are not friendly and difficult to deal with. Were not accommodating"
Pros: "Nothing"
Cons: "Everything. Flight got cancelled. Missed an international vacation and friends wedding."
Cons: "I bought with several weeks my ticket and when I arrived to the airport I didn’t have a seat and they told me that they downgrade the plane and the solution that they will pay for my hotel room for a day and next day I’ll fly at 4. I was a very important meeting that they and couldn’t afford to lose one day un NYC. I bought in Jet Blue last minute ticket that cost me $us 370!"
Pros: "The plane was nice as well as the people before boarding and people at check in."
Cons: "One of the flight attendants were very ruDE and I am thanking of taking another flight so I don't have the possibility of dealing with her."
Pros: "Absolutely nothing."
Cons: "Everything. Flight was 2 hours delayed and they wouldn't let us off the plane. There was a loud weird noise coming from the wings when they applied the breaks. Sounded like the plane was going to explode. I have taken many many many flight and have never heard anything like this. The crew was so rude and when I wanted to buy food they wouldn't except cash only cards. WHO DOESNT TAKE CASH?! Its pure money. So I went hungry for 5 hours."
Cons: "The staff at the ticket counter could hardly be bothered to tell me that they would not help me, and that I needed to go to a kiosk to print my ticket. In addition, I was charged for a carry-on bag that I did not have. The staff was nice enough to correct this error, but I was still charged for the bag that I did not have!"
Cons: "There was nothing to like as when I tried to change my flight because I had a business obligation come up it was double what I originally paid for the ticket. So I wound up booking and flying with Delta. Lesson learned."
Cons: "Severely disorganized. Delays were not effectively communicated to passengers. Instructions about delays were given only in Spanish not English. Offering a flight to Barranquilla with no reimbursement for bus back to my final destination, Cartagena was absurd. No water or refreshments offered in spite of all delays. Overall terrible experience and felt very unsafe. I would hesitate to fly Spirit again"
Pros: "Nothing"
Cons: "You think you are getting a good deal but they nickel and dime you for everything. They charge $40.00 for carry on and that's if you paid online otherwise at airport it's twice as much. The plane broke down at take off...took them forever to have a mechanic look at it once we got back to gate. Had to de plane and wait 30 min for them to cancel flight. All 200 passengers were sent down to ticket counter where most of us waited for 5 hours or better bc they were understaffed and EVERY person who walked away was very upset. Wouldn't refund all of fares people paid and many of us couldn't get onto other flights. I have never experienced any thing like it in all my years of travel. Was at airport for 7 hours. Unacceptable! Dispicable. Was my first and last experience w Spirit."
Cons: "I booked a roundtrip flight between NY and Detroit, intending to leave last Saturday morning and return on Sunday evening. I received a confirmation email from Kayak saying that my return flight was on the same day. I checked online at Spirit to see that my return flight was indeed at the correct time I intended (Sunday evening). However, I kept getting flight confirmation emails from Kayak saying my return flight was on Saturday. I tried calling Spirit and Kayak to get this fixed - as it made me worried I didn't have the right flight booked - and could not get any help. I was able to talk with someone about the return flight mixup, but they just promised me a new confirmation email with correct flight times - I never received this email or any relief that my flights were booked properly until I actually got to the airport. That was immensely frustrating and I spent way too much time on hold trying to sort this out."
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