Daily cleaning, installation of cabin HEPA filters on flights from Virginia to Cyprus
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Scores according to KAYAK customer reviews
Pros: "The flt attendants were very good but not exceptional. The entertainment screen was the best I have experienced. Coach was as cramped as every other airline I have flown. Seats were not very comfortable. Food was delicious."
Cons: "Lufthansa, (and all other carriers) need to remove a couple rows of seats in economy class and give passengers the space they deserve. Seats on international flights need to be more comfortable also."
Pros: "Plane from Munich was late coming to Zagreb, so my flight was late because of that and was about to lose connection flight from Munich to Brussels. Then, Lufthansa drivers waited in Munich, put us in vans and drove us to plane for Brussels. Amazing service!."
Cons: "Lufthansa left us stranded in Dublin"
Cons: "Not wait five hours to cancel flight. United / Lufthansa was not truthful about reason for delay / cancellation."
Pros: "I was seated in Row 18 (comfort economy?) and my seat was relatively comfortable. The cabin was clean and pleasant. The crew was friendly, efficient, and professional."
Cons: "My family was seated in the economy section and their seats were extremely uncomfortable. I had the pasta dish for dinner and it was mushy to the point of being inedible."
Cons: "Nothing to note"
Pros: "Timeliness of flight"
Cons: "My Tv screen Headphone plug was not working. Also, by the Time i got my food, there was onot vegetarian option available. I’m not vegetarian!"
Pros: "i didnt take the first leg of the flight as i was visiting relatives in munich the day before"
Pros: "the service with lufthansa is great. I always enjoy my flight with lufthansa"
Pros: "Was a very smooth trip."
Cons: "The seat rows were so crammed together, you could hardly get out of your row."
Pros: "Entertainment is good with literally hunreds of movies. Even the screens are fairly good."
Cons: "It's nice to have digital magazines now of Lufthansa flights, but I am not sure why there are hundreds of movies but only ONE magazine to chose from."
Pros: "I wasn't expecting free in-flight movies and meals, which were very welcome"
Pros: "Food was very good"
Cons: "Boarding process in Frankfurt was horrible, confusing, uncoordinated, lack of clear instructions offered by crew."
Cons: "Flight was late causing me to miss flight to Chicago ORD. Missed flight left me waiting in Frankfurt over-night with-out a hotel, nor anyone from Lufthansa to assist with finding a sleeping cot. No airport/Lufthansa staff would offer to bring me a cot and all attempts by me to locate a cot were unsuccessful leaving me to walk from area to area to locate were the cots were stored. Ten Euro meal compensation was severely inadequate to cover dinner and breakfast. Very dissatisfied."
Pros: "Great crew. Ontime. Great online check in process."
Cons: "When we got off the plane in Frankfurt, they put us in shuttle buses to take us to the terminal. My wife and I got separated and were on different buses. The two buses took us to different terminals, despite airport staff assuring us that there was only one drop-off point for the shuttles. If there was a sign saying which terminal the shuttle was going to, it was not clear."
Cons: "Wish we’d had a bit more legroom"
Pros: "Lufthansa and SAS. A great combination."
Cons: "Nothing to not like."
Pros: "That I was able to arrive at Munich Airport"
Cons: "Delay and no information or explanation and help from Lufthansa."
Cons: "Standing outside of the plane in the freezing hail, when my clothing was completely unequipped for it"
Pros: "The crew was very friendly and polite. The airplane was clean. The boarding was quick and easy. The entertainment was varied and enjoyable."
Cons: "It wasn't an issue on my flight since there were empty seats in my row, but I don't enjoy the spacing provided for personal items on the floor under the seat in front you. For four seats there are three sections; so, you can hope that someone doesn't need any space or else you have to decide how to awkwardly split it up."
Pros: "Comfortable seats, good leg room, pleasant staff"
Cons: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Pros: "One of middle aged blonde flight attendants - didnt get her name- was super nice and friendly and shoukd be rewarded for standing out in the crowd of flight attendants. Food above average."
Cons: "Delay at departure in Frankfurt - fuel tank problem- made people miss their connection flights. Medical problem on board caused delays and me having to change seats at the end to where the sick woman used to sit - smelled of vomit, gross. 3 crying bwbies for 12 hours. Seats too narrow, room in front too small with table pulled out. LH always good but not this time."
Pros: "Overall decent experience. The crew was attentive, captain informative."
Cons: "Aircraft not too comfortable but much better than the aircraft in the first leg of my travel from Seattle to Frankfurt."
Pros: "Friendly crew, nice food and wine."
Pros: "Normal Flight, short, was coming from Munchen"
Cons: "No checjed in luggage allowed - i did not know that when i bought it!"
Pros: "Everything else."
Cons: "Boarding was chaotic."
Pros: "Only complaint is that those video monitors have a slow touchscreen response. Other a terrific flight."
Pros: "Staff was very professional, the plain was new and clean. Food and drinks were also good."
Pros: "Short flight, so food, comfort, entertainment not as important"
Cons: "All flights on Lufthansa, coming and going, were late in take off. We missed a connecting flight on the way to our vacation."
Pros: "Good quality: crew, equipment, customer service"
Cons: "Frankfurt airport: Had to walk for an hour to get from gate to gate. I was getting off an international flight and onto another international flight. International gates are usually closer than that. On the flight: 1. The armrests pull up, which is great if you're traveling with family or a significant other. But, in my case, it was an overweight and obese lady, who didn't fit in her seat and just slipped into half of mine. I was stuck with half a seat with her arm bumping mine for a 12-hour flight. I landed with a bruised arm. It was a round trip flight. When I had submitted a complaint, Lufthansa refunded me a 100$, which is nice of them, but I think they should have upgraded me for my return flight instead to make up for the first flight being uncomfortable. 2. I paid for the internet service and was charged double for it. Again, had to submit a complaint and was refunded the money. Check-in: The online system wouldn't allow me to check in online because my passport wasn't biometric."
Cons: "I was unable to get all of my seats at once. This would later cause me a lot of time and patience"
Pros: "Nice staff"
Pros: "Captain was personable and made the flight more enjoyable"
Cons: "Length, which could not be helped"
Pros: "Unfortunately not much, although I have always had good flights with this airline in the past and will use them again for a direct flight to Germany. I guess it was just a bad day for them."
Cons: "Flight was three hours late leav ing due to a mechanical issue. We sat on the plane while it was being repaired and refilled. I was too hot the whole flight..I think it's the design of the ventilation system on this particular plane. The person by the sunny window stifles. Food was about as bad as it can get. Then I was offered coffee and got tea. Crew never smiled. My headphone had a loose wire so the sound went in and out. Not like past Lufthansa flights."
Pros: "New airplane A380-800. Staff was nice but no nonsense. Entertainment had good selections, although interface was a bit clunky and slow to respond."
Cons: "Almost no legroom to speak of so very cramped for a long flight."
Pros: "Every thing"
Pros: "On time and highly efficient as you would expect from the Germans. Airplane was clean and nice. Airport and boarding was very good too."
Cons: "Food left much to be desired but not horrible. They said they were short on crew staff (weird - first time I've heard of it) so service was a little slower than usual but not bad. Seats continue to get smaller and thinner which means less comfort for such a long haul flight. The seating arrangement is probably worst at this airline. I booked our seats and paid extra ahead of time, come to find out they changed the seat configuration and our seats sucked so we paid extra for nothing. Lufthansa really needs to fix the seat selection situation."
Pros: "The staff and crew were very nice and professional."
Cons: "There wasn't any entertainment options for this flight."
Pros: "What a wonderful experience. My husband is a very tall man and he had commented on how much leg room there was in this plane. Everything was very comfortable, people were very polite. Wonderful experience. We also appreciated in the terminal in Munich the free coffee and newspaper stand when we left the plane. How refreshing it was to be able to get a free cup of coffee after a 6am flight. We will be looking into Lufthansa again!"
Pros: "I was travelling with small kids and I was asked t be boarded as first one. Therefore myself and kids were not required to queue"
Cons: "As I was with two kids when doing checked in I was not able to have three seats next to each other. I was required to negotiate in plane with another passenger to change the seat"
Cons: "the waiting before the boarding, the Frankfurt airport gate for telaviv is different from the other gates, no store, no drinking water except one small counter that sell water and other food in very high prices, I except to have at least free water in the gate, excepsialy when we wait their more than hour an half"
Cons: "Leg space is tight"
Pros: "Excellent food great crew nice plain"
Pros: "First meal was great, second meal was just ok. Seats felt a little cramped for an international flight."
Cons: "Boarding felt like a disorderly free-for-all with people making two competing lines that had to eventually merge. Designating a clear queue would probably not only speed things up, but would improve passenger happiness. You could literally draw a stripe on the floor for each entrance."
Pros: "Even though flight was delayed the crew helped us to be comfortable .. Food was great and service is commendable. Special thanks to frankfurt crew member to guide and help us to catch our connecting flight"
Cons: "Very less Indian movies .."
Pros: "female attendants were nice boarding was efficient Munich airport was unbelievably clean and well organized movie selection was good"
Cons: "the male flight attendant on the Munich to Washington DC leg was very short with people food was just average definitely not enough leg room in coach"
Cons: "This was a united flight. The personal was not helpful, only in helping me communicate with the airport in Rome to change my flight. I had to pay 97 euros for this change. I am upset and think it is not fair that I need to pay for a problem united had with their flight. I also think star Allience failed as they were not able to resolve the problem with their partner airlines."
Cons: "Let me star by saying that I've been a loyal customer for Lufthansa for many years now. But this time, the flight was overbooked. The boarding was late. I got extremely sick by eating a snack made with egg and cheese. I threw up on the plane and threw up on the sidewalk outside of the airport. I felt so sick all day. I'm gonna have to speak with my attorney today about that situation. Because I'm gonna have to miss work today due to the food given on the flight. Sincerely, Sevan"
Pros: "The seat i got was great"
Cons: "There was a delay"
Pros: "The crew was kind, the flight was on time and alll in all was just as expected."
Cons: "Buses to and from the plane. One driver left us in a full bus waiting for 20 minutes. When we arrived in Vienna, there was no bus to pick us up. We had to wait in the plane until one showed up."
Pros: "I do like the clean aircraft, and pretty precise service. Also it was on time , for comfort the pillow and the blanket was nice . Some airlines doesn’t give anything anymore! Which is awful."
Cons: "Just a small thing the lady who was serving and picking up the used cups said I have to finish the juice and after she can take it away. But I couldn’t finish because it was too sweet and I didn’t like the juice. So I had to get up and bring the cup to the back. That wasn’t nice. Also they at but flexible about giving choices. Only one kind of sandwich they had but I think there was one other kid also."
Cons: "Nothing. The plane was clean, everything was on time, and everyone was polite and professional."
Pros: "Friendly crew and ground crew worked VERY quickly and efficiently to deal with a broken plane and switch us all rather seamlessly to a replacement plane. Impressive."
Pros: "Food, in particular the vienna coffee choices were imprewsive."
Pros: "For short flight the seats are ok with space for the legs"
Cons: "The flight was 30 minutes delayed"
Pros: "Flight time was quite good"
Cons: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"
Pros: "Space, happy vibes, clean"
Cons: "Nothing it was super"
Cons: "Boarding was not organized at all. I was sitting in the front yet I got in almost at the end and barely was able to find a place for my handbags. Ut took way too long and people had to stand for a long time to board. Crew members were not up to par either. I had my earphones and was watching a movie and feel asleep. And everytime one them passes by, they will knock me awake. I was extremely tired and tried hard to sleep yet they kept waking me up every time one of them passes by, no matter how skinny they were! Totally unprofessional."
Pros: "The crew was helpful with tips for Vienna"
Pros: "The crew and the service was excellent. Dinner was excellent. The hot breakfast never came. We were served a roll and one small cup of coffee with no refills. That was my only complaint. On a long overseas flight I think a hot breakfast would have been better than a roll."
Pros: "I get Airpoints with the flight, crew were lovely."
Cons: "Flight was overbooked, so a few delays (as they were asking if anyone would layover to release a seat) and they were being very strict on the one bag per traveller, but that’s fair enough considering it was busy."
Cons: "They overbooked the flight which delayed boarding but the flight was on time."
Pros: "Everything was awesome best flight i had in my life."
Pros: "There was nothing to like. Horible experience will never fligh with Austrian Air again"
Cons: "The flight was long delayed, there was no explanation or any sort of pasenger notification about the delay. When I boarded the overhead luggage was full could not find space to secure my bags. The flight attendant was very rude did not assist me and made me wait. Other people traveling without luggage pushed me to pass by. I was told not very nice things. The flight was overbooked and overall horible experience."
Pros: "The Swiss Air staff provided water and nice sandwiches for us while we stood in line for hours and put us up in a very nice hotel for the night."
Cons: "My first flight with Austrain Airlines was 2 hours late in leaving, partly because they mixed our baggage up and had to have each of us leave the airplane to identify our baggage before getting back on again. Because of this, I missed my connecting flight in Zurich. Apparently hundreds of other passengers were in a similar situation, because I spent the next 6.5 hours standing in line to getting my new itinerary and hotel vouchers."
Pros: "Everything was great. Lovely and efficient crew. Sound not good on films but we were in economy so maybe just the disposable earbuds. A small point and didn’t spoil an otherwise great service."
Pros: "Everything was good"
Cons: "Red uniforms are ok but red tights awful"
Pros: "Great staff, good meals, snacks, and drinks thru the entire flight. Good movie selections."
Pros: "Crew were amazing"
Cons: "Delayed at boarding Delayed inside plane No entertainment No room for my long legs - no option"
Pros: "Friendly staff, on time flight. Nice refreshments"
Cons: "We landed so close to our boarding time, by the time i got through everything, i was notified that i had to go to gate 11 for a special security check...it was stressful since my flight was boarding...i found it really frustrating . Ultimately the plane waited and it worked out, but the process was long and VERY stressful."
Cons: "I tried to reschedule due to a death in the family and due to the "small print" this was not possible. Then when I did travel, it turned out I didn't have the right for a piece luggage (again "small print"). I paid for the extra piece and I was double-charged (same amount withdrawn twice). Now I have opened a complained with Austrian and they haven't responded so far."
Pros: "Very friendly staff"
Cons: "All was well"
Cons: "I remember a time when these flights had entertainment on them..."
Pros: "Vino in Plastic cups from 1L"
Cons: "Could Food"
Cons: "I sat in the last corner seat on the plane... very cramped as there’s no leg room, no window & was overbooked."
Pros: "The service. Very attentive staff."
Pros: "I thought the food was excellent. Better food in coach than I get on first class domestic flights. Also, the in-flight entertainment was very good. I watched a couple of science shows and extreme sports shows that I truly enjoyed."
Cons: "There wasn't much I did not enjoy that could be changed. I chose to go coach and had to put up with seating that was more cramped than I like, but I expected that."
Pros: "It's just normal seats with the middle seat blocked for Business class. It's not a true Business class seat by any definition. There is no entertainment system for this flight. I would choose to fly economy for this leg, if given the option as there is no added value to the Business class."
Pros: "Seats were comfortable Bathrooms clean"
Cons: "Crew wasn't very helpful and didn't ensure my stroller was delivered at the aircraft exit Had trouble closing my suitcase into the overhead compartment and called for assistance, to which i got reprimanded for opening it in the first place Requested coffee because i couldn't get it myself, being with a sleeping toddler, to which i got a horrible answer: the flight attendant told me i had to get it myself in the kitchenette"
Pros: "The food was tasty, the crew was nice and overall it was realy good"
Cons: "There wasn't any movies or music as entertainment"
Cons: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"
Pros: "I fly this route on Austrian 5 times a year, and I nearly always choose Austrian because it hast the overall best 'package' - a comfortable plane with excellent sleeping seats in business class, the best airline food in the world from Do & Co, the nicest staff that really cares about your well being and the quickest connection between Bangkok and Vienna."
Cons: "The entertainment program is a bit slim, to my taste - but I'm not a big consumer of inflight movies, as I prefer to get more sleep when I fly. When compared to the entertainment program on Singapore Airlines, for example, Austrian's own can't really compete."
Cons: "The vegetarian meal was OK"
Pros: "I like that flight boarding was quick and in time.it was a short flight My name is Hispary."
Cons: "Poor service, will not fly again with this airline"
Cons: "Please change food, enough of pasta every time."
Pros: "The actual flight was professionally well-handled"
Cons: "Someone from the airlines needs to help people transferring at Paris airport. I was sent to three different terminals (which required two different bus transfers) to get to my United flight to the states. I had been warned by a friend that the Paris airport is the worst. It is! And the airlines should bear some responsibility for the lack of clear information. I could write about this for a long time."
Cons: "It took us 2 tries to get there due to weather and they had us waiting in the airport for 12 hours in the middle of the night. We first flew to Lviv and then they turned the plane around and came back as we were landing. I appreciate that they did this for safety reasons. When we got back however at 2:30am, they did not provide us with a hotel and just gave us blankets and pillows to sleep in the airport. They also offered us only a piece of bread with ham and cheese and a coffee for the next 12 hours until the new flight left. Not a pleasant experience."
Pros: "They offered passangers ti move to raws that wete half empty so we will have more room."
Pros: "It was fast and comfortable"
Pros: "Excellent crew and service!"
Cons: "if you sit in the rear part of the aircraft no menu no food options for you they give you what have left."
Pros: "Excellent service on airplane, ample legroom in economy, the largest movie selection I've seen on a flight, delicious food. I had the vegetarian option and I was not disappointed."
Cons: "The boarding process at Vienna airport was unorganized and took longer than necessary."
Pros: "Crew was very friendly and helpful"
Cons: "Should have more movie choices"
Pros: "Reasonably comfortable, quick flight."
Cons: "Missed connections due to late flights - twice."
Pros: "The crew was amazing. It would be nice to be informed that although beverage service is suspended, you can still request drinks that are available. I had to find this on the website and didn't get anything by a tiny water bottle for both of my 3+ hour flights."
Cons: "I understand main cabin isn't supposed to be as upscale as 1st class, but it would do well if the seats were a bit more comfortable and the headrest was softer, it feels like a lump or sack of potatoes. Very stiff and hard. Also, having enough arm room would be nice so you're not fighting the person next to you for space on the armrest."
Pros: "Flight was slightly delayed (20 min). However, boarding was quick."
Cons: "The flight was full so no option to distance."
Pros: "Easy boarding process, friendly crew member and smooth flight"
Cons: "The flight was delayed which impacted our connecting flight."
Cons: "Be on time"
Cons: "Left on time, arrived ahead of time. No turbulence."
Cons: "Flight was delayed for no reason given. Flight attendant touched my baby without asking if it was ok. Too many announcements over the speaker. 20 min one trying to sell us a credit card was ridicoluolously long. It was also after an ad for it on the video screen."
Pros: "Crew was kind and attentive"
Cons: "Flight delayed 3 hours and sat on tarmac in nyc for 45 minutes"
Pros: "The crew was wonderful and very caring, he made a difference in the overall flight. He was super friendly and ensured that I needed everything that I wanted and more."
Cons: "Probably adding personal entertainment on each seat would be great."
Cons: "Cramped seating and illogical boarding process"
Pros: "Excellent seats and early arrival"
Cons: "Lack of food choices or entertainment"
Pros: "Loved the wide spacious seats"
Cons: "Would prefer to have entertainment system on a instead of using my own device"
Pros: "Military boards with first class."
Cons: "It was very warm on plane. Sat on tarmac for 30 min with no explanation. Flight attendant said she didn’t have any head phones but the. I saw another one with head phones later in the flight."
Pros: "We got there."
Cons: "Long delay. We were worried we would miss our connection and we had to dash to catch our next flight."
Cons: "We didn't take the flight. The previous flight arrived late. We had to rent a car to the final destination."
Pros: "ontime easy boarding comfortable and quiet"
Cons: "no gluten/dairy free items"
Pros: "Crew was efficient and cordial"
Cons: "Overhead bins are small so they take rolling luggages down. Would have been good to know ahead of time d/t fragile items in carry-on"
Pros: "Crew was wonderful"
Cons: "Not getting service even SW served on 45 min flight"
Pros: "Finally getting my Bud Light"
Cons: "The inflexibility if crew about changing into empty seats at same price range. Gate attendant not allowing my to carry my purse on beats had to hide it."
Pros: "The plane was late but from that point everything was fine."
Pros: "The flight crew was very nice."
Cons: "Small, ol, uncomfortable plane."
Cons: "did not use the flight. The flight was delayed and I would have missed the connection, so AA switched me to other flights."
Pros: "No big crowds trying to board. Everyone had room for their items in the over head. Love the one seat by itself. Very short flight but the one steward still served beverages and cookies."
Pros: "Our flight crew was very nice."
Cons: "it was a short flight, no food or drinks."
Pros: "Everything was fine"
Cons: "The trip was good"
Cons: "3 to 4 hour early flight should have chargers on the plane."
Pros: "Easy to change the flight to another time of the day."
Cons: "Very good. Service. They try to bring customers ‘ convenience."
Pros: "Actually assigned a middle seat, unable to change it but found that there was nobody else in that row!!!"
Cons: "See above"
Pros: "Horrible hospitality. The flight was initially delayed for computer issues which understandably happens. However, we were later switch to another plane 4 hr later, boarded, de iced, taxied, then notified he flight was cancelled at 1 am because the crew hit their maximum work time. We were de-boarded. There was no organization to get vouchers passed out. The hotel ran out of rooms for passengers. The whole trip was 16 hrs delayed and no customer service provided."
Pros: "The crew were very kind and helpful, going above what was needed!"
Pros: "Normally a kayak super fan"
Cons: "Missed first leg of a return flight to london. Was given no options for rebook and my RETURN flight was also cancelled. Iberdola flight operated by American, ticketed by airfare.com. I've never heard of a product where you have to consume one piece in order to be allowed to consume the other you already bought. Legal basis seems very suspect. Do not fly with airfare.com and be wary of kayak vendors unfortunately."
Cons: "Too many delays"
Pros: "Crew was friendly and provided good service."
Cons: "Seats are very small. Boarding process could be improved. Seems some people board out of sequence and it screws up the process of stowing luggage and getting to your assigned seat. These same people bring in large over sized bags that will not fit in the above compartment or underneath the seat. Charging these individuals for these violations would deter them from engaging in this behavior. You might also want to add to your instructions how to disembark the plane, some individuals think their schedule is more important and rush up the isle in front of others who are trying to get their carry on luggage from the overhead compartment. Losers!!"
Cons: "Check in staff was unprepared for volume of people. When asking an American Airlines agent if I could use the priority check in because I had priority seating I was told no. I was informed by a customer going that way that I indeed could. When I got in line for the priority check in, the agent looked over and very loudly said that I was in the wrong check in area. Given the volume at which it was said to me I felt embarrassed, and was upset at the fact that I then had to respond that I indeed was in the correct location."
Pros: "My flight was very good and I had no issues.I was very surprised how smooth everything went and I will be use kayak again."
Cons: "There was nothing to dislike.I will use kayak again I know that much"
Pros: "Flight crew kept us advised of the weather situation (thunderstorms/turbulence). Did a good job of finding a route that was fairly smooth. Overall very pleasant flight and crew."
Cons: "It's an MD-80. Need old cigarette-lighter style plug to be able to charge anything. No inflight entertainment unless you use snail-speed Go-Go internet service."
Pros: "Very friendly, constantly hard working crew. They didn't stop moving through the cabin for the whole flight. Swift boarding."
Cons: "Extremely poor food. Airline food is rarely enjoyable but I had two mouthfuls of my pasta and left the rest even though I was hungry. Dreadful "entertainment " system. 4 tiny screens over the centre row is seats showed the in flight movies. This on a transatlantic flight. What decade are American Airlines in?! The fleet look like they date back to the '90's at best!!"
Pros: "Everything was on time and luggage arrived at my final destination"
Cons: "Free wifi would be amazing :)"
Pros: "Excellent service and very friendly; thanks!"
Pros: "Good movie selections. Prompt clean up service after the meals"
Cons: "Some of the flight attendants (not all) were quite rude and inpatient. My husband and I had ordered vegetarian meals and at the start of the meal that asked us our names and apparently the wrong names were on the meals so we didnt get it. But when the cart came down with the choices we told them what happened and they got upset and said we denied the vegetarian meal. Plain crazyness."
Pros: "The food, in flight entertainment and attention to detail by the Flight Attendants was very good."
Cons: "The personnel handling the front desk at check in gave myself and others bad information about how to check a bag. Which resulted in me being called to the desk at the gate about 30 minutes prior to boarding and being told I screwed up checking my bag when I was just following the instructions given to me. Was then told I had to leave the secure area of the airport, go back to the front to check my bag all within 30 minutes of boarding. when I returned thru the TSA checkpoint they were rude, obviously, but more importantly the flight was boarding early. So you could've 1. told me what the actual procedure is for checking my bag instead of telling me "just leave it by the green lit up check mark then 2. told me at the gate that not only do i need to go fix your mistakes for you but that youd also board my flight early thereby putting me in jeopardy of missing my flight. all i got was a very insincere apology when I complained up front and at the gate about the airline's screw up. i get that you're all human like me and make mistakes but the customer is always right. there was a time in this country when customer appreciation and service were important standards and qualities businesses thrived on. Don't know what happened to those days... Also i should not need to be a first class passenger to get a meal during a flight. whatever happened to meals for everyone? you (all airlines in the US) charge way too much money and provide poor service compared to pre-9-11 days. I dont see how one event can justify the loss in service but the increase in ticket price. you should all get back to what flying should be about: fun and time saving."
Pros: "Flight staff was friendly."
Cons: "Flight got delayed. I was a little worried I wouldn't make it to the connecting flight."
Cons: "Just a suggestion, if you get new planes it is very comfortable when the seats have a bending headrest. It really helps to hold the head, especially nice for red eye flights."
Pros: "Friendly flight stewardesses!"
Pros: "Over all wonderful!"
Pros: "Staff was accommodating throughout the trip"
Cons: "We were delayed on every leg of the flight - even sitting on the tarmac for 1.5 hours. No nursing rooms available in the airports."
Pros: "That it was a short flight."
Cons: "Small plane. I had to gate check my standard size carry-on bag because the plane was so small. Waste of a first class flight. How and why is there even a category for entertainment? There is no more entertainment unless provided by yourself. Even the free wifi is bullshit! I was given a warm beer! First class is not worth the money."
Pros: "Comfort, convienience. Great service. Will fly again."
Pros: "Everything except the turbulence"
Cons: "less turbulenceE"
Cons: "Entertainment system did not navigate. Food was too salty. Crew was not very pleasant-annoyed when I was in the bathroom and missed service."
Pros: "Very pleasant and accommodating."
Cons: "Was late"
Cons: "Flight departure could have been on time"
Pros: "The crew WAS amazing. The seating was a little tight, but ok."
Cons: "For a flight over two hours, a snack would have been nice."
Pros: "Boarding and meal"
Cons: "Service in first class and the heavy turbulence could of reached a warning from the pilot"
Cons: "Seats are very small, could be bigger and more comfortable"
Pros: "ANA Chicago to Tokyo was so awesome. Crew is super courteous and polite. Food is good even economy class. Good headphones were already in front of the seats. ANA is the one that you want to fly!"
Cons: "Plane delayed to gate from hangar for mechanical. Flight never took off b/c the mechanical issues couldn’t be resolved; no other planes available. My trip postponed a full day, causing me to lose $500. Really poor to arrive at an airport before 6am and not fly for another 24hrs."
Cons: "delayed. missed my connector and had to rebook to a later flight"
Cons: "Flight was so delayed we would have missed our connection and been stranded in DC overnight, so we had to push all our reservations back and missed a full day of our vacation."
Cons: "everything started when we tryed to check in online for our flights with Lufthansa, when we got some errors saying that our flights does not exist. NO Emails, not calls, no messages, no voice mesagges left by the company! -called the client service, located in Philipine apparently, the lady confirms that all our flights were canceled (3), then she hangs off the phone. -called the second time, another lady is rebooking me on a different flight, but she informs me that my husband is not on the same reservation as me, so basically he is in another flight. Eventualy she is changing his reservation as well and puts him on the same flight as me. -waiting for the confirmation email, of course the reservation is just for me, no husband anywere. -called the third time, a nice canadian gentelman informs us that the second flights was canceled so he will redirect us via NJ instead of Washington. -we are rushing to the Richmond airport to catch the NY flight, at the counter they let us know that this flights was canceled and we are back on the DC flight. -when ready to board in the DC flight they are announcing the this flights is delayed from 1:30 pm to 7:30 pm due to weather conditions. -waiting in the line to be rebooked in another flight, after 3 h of waiting they decide they can fly to DC at 4:45 pm, with about 15 people on board."
Pros: "The flight going to Newark was cancelled due to the weather. The service person was prompt to changed our flight to Washington, DC."
Cons: "Due to staffing problems the flight going to DC left Richmond 1.5 hours late. The plane left at 4pm and our connecting flight to Rome was starting boarding at 425pm. It was very stressful. I can understand changes due to weather but there is no excuse when it comes to staffing."
Pros: "Boarding was seamless"
Cons: "Planes were older and tight."
Cons: "2 hour delay"
Cons: "Personnel were unhelpful and not forthcoming! Very inconvenient with trying to reschedule to the next day! Felt as if no one really cared if we got there or not! No vouchers were offered for hotels or food!"
Cons: "Delayed an hour on mechanical problems..but free movies and TV provided to help ease pain"
Pros: "Comfort was good"
Cons: "Food appeared stale at times Drinks like fruit juices were given in small amounts like a quarter cup by stewardess Appears that it was being rationed Choice and scope of movies were poor and narrow"
Cons: "United horrible customer service"
Pros: "The check in was good. The craft was clean."
Pros: "Courtesy and smiling faces"
Cons: "So many maintenance delays, I wouldn't make any connections. Gate attendants were crabby and not very helpful. Absolutely no leg room. Much less than most major airlines."
Pros: "Left on tarmac for 20 minutes prior to takeoff. Late flying into IAD with no guidance from crew or ground crew with very short time to catch next flight. With no info, felt abandoned."
Cons: "Lack of info from United crew."
Pros: "The crew was very professional."
Cons: "Nothing, good flight and no problems."
Pros: "We were early getting into the Springs."
Pros: "Short flight so little to complain about."
Cons: "Average seats, no in flight entertainment or beverage service"
Pros: "Flight was re booked and we got seats on the next flight"
Cons: "Flight was delayed and the plane was waved off from the runway when it landed in EWR"
Cons: "Nice quiet flight home."
Pros: "Free directv because of the delays"
Cons: "Flight delayed an hour and a half"
Pros: "I liked the staff on the DELTA flight I was transferred onto."
Cons: "United flight was delayed by 2 hours unitially, and eventually by 5 hours. Transfer to Delta flight was acceptable but deposited me at the wrong airport! A lot of money and inconvenience and delay after that to get to my destination. And no compensation offered for that!"
Pros: "Relatively, on time."
Cons: "The seats were hardest, most uncomfortable airline seats yet. No padding whatso ever. They now have 4 boarding classes plus the 'special' folks. If you drag your bag to the gate , which slows down boarding, you get it checked for free, if you check it yourself at the counter you get to pay 25$ ... Since older people generally do not want to be carrying luggage up the 'stairs and through the Chicago airport', it means they get to pay extra! I think it is age discrimination that all the airlines are doing. Only the young can fly the cheapest."
Pros: "Staff was courteous and professional. I had a layover and the connection was short but thankfully the staff was helpful. I will continue to do business with united."
Pros: "The pilot had an excellent landing in adverse conditiions"
Cons: "The in-flight concessions were extremely poor. The staff were impolite and inconsiderate"
Cons: "We arrived early and then sat on tarmac for so long we were technically late.."
Pros: "The entire service from boarding to flying was efficient and punctual."
Cons: "The snacks and no beverage, however I understand the flight was super short."
Cons: "Flights were significanly delayed that resulted in missing connecting flights. During my return trip I ran to make my connecting flight just barely on time and once boarded we sat on the plan for an hour before taking off. Flight to get to Richmond on united was a major problem. I work up with a notification that my flight time had been moved up 2.5 hours ( a problem as I live 2.5 hours away from the airport) I called and they said it was a mistake that I was good to take the origional flight. A few hours later I get a phone call from united asking if I could be at the airport 2.5 hours early. I said unfortunately no because I had already spoken to someone from united and they had reassumed me that the origional flight was still good. She then said if I couldn't make it early it was no problem. So I get to the airport at the origional time after speaking to two different agents who told me this was ok to find the plane delayed and causing me to miss my missed connection."
Cons: "The fact that only one cup of coffee with 2 creamer was the maximum I was allowed. She was no friendly at al"
Cons: "Whers my bag!?!?!"
Cons: "United rerouted us and added another leg to our trip. We never flew Richmond to Denver. We ended up going Richmond -> Chicago -> Denver -> Santa Barbara. This caused us to miss a post-wedding brunch with family that we're only able to see about once every three years. All this after changing our flight out to the east coast the day of the flight (my 8:55pm flight was changed to 5:23pm, and I was notified after 3pm - meaning I had to run out of work early, costing me money, run home to pack, and rush to the airport, only to wait 3 hours for a now delayed flight). The also added another leg to that trip as well (at 3pm, day of). This was a red-eye flight and the last thing we wanted to do was get on and off the plane all night. I will not be flying with United after this trip."
Pros: "The improved United iPad / iPhone app is interesting and our aircraft had AC power outlets between the seats (in a hard-to-reach location). USB jacks on the seat backs are much more preferable."
Pros: "Our flight went smoothly and we left on time. The crew was friendly and we had no delays this time around."
Cons: "The boarding took a long time and the coffee on the flight is the worst I've ever head. I feel like United gives the bare minimum when it comes to the customers and doesn't really make an effort to do more than that."
Pros: "Comfortable seats and awesome crew"
Cons: "No wifi or any entertainment"
Pros: "I like that I was put on another plane and went from Richmond to Chicago. It was a very small plane but mine was overbooked."
Pros: "The pretzel snacks had flavoring added"
Cons: "My seat didn't recline My arm rest wouldn't raise My flight was delayed for hours There wasn't another available flight I could switch to I lost a whole day of work from getting in at 1:00 AM"
Cons: "when i purchased my flight ut was for 6am. After paying for my tickets my flight time was changed to 9am. Then 24 hours prior to my flight it wad changed to 11am due to technical difficulties. This caused me to have to take a later flight out of Chicago O'Hare."
Pros: "We arrived 10 minutes early which allowed me to catch connecting ground transport"
Pros: "Convenient, cheap, best route"
Cons: "Incredibly uncomfortable seats on the express jets - we joked that we need to bring stadium cushions next time. For a full day of traveling, I would consider a more expensive route with another airline than tolerating the hard seating they offer."
Cons: "Had to sit on runway for over 2 hours causing me to miss connecting flight in Chicago. Then no more flights to Little Rock so had to spend the nite in airport very uncomfortable!! Kept changing gate numbers causing me to walk all over airport while having severe knee pain!! Very upsetting and painful"
Pros: "The entertainment on the app for movies is pretty cool but everything else sucks!!!"
Cons: "Never never never ontime. I can't trust your flights to get me where I need to go. 3 weeks in a row your 5:20pm out of Richmond, VA was late due to waiting on an aircraft. How can that be? You didn't fix the problem the first time? I won't be flying United unless something changes. You lost a customer for life"
Airlines flying from Virginia to Cyprus have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Virginia to Cyprus
Masks required on board, masks provided on flights from Virginia to Cyprus
Social distancing seating
Middle seats unavailable to book on flights from Virginia to Cyprus
Testing for antibodies, testing for symptoms for flights from Virginia to Cyprus
Waiving of change fees. Search flexible flights from Virginia to Cyprus