The food could have been better but everything else was superb.
Terrible airline both Swiss and Lufthansa that are part of the same corp. stay away if you can
The flight attendants are amazing. The plane itself was not in good shape for passenger comfort. A good share of seat reclines were broken so they went back an unlimited amount, which meant the person in front of me was fully in my lap (the crew helped me find another seat but that would not have been possible on a full flight). Moisture from the ventilation was also dripping on me. And the entertainment system is almost impossible to hear.
3hr delay and then missed connecting flight with another 6hr wait at the airport before getting a continuation to my trip, worst trip ever in my 50+years of flight travel
Without a doubt, my “customer service” experience with SWISS was the worst of my life. Multiple disconnections in conversations, very cold and indifferent staff, failure to follow up with promised status updates — simply put, T. H. E. W. O. R. S. T. A full week later, and I am STILL waiting to hear from them. Never again for me with SWISS. Disgraceful.
The flight and all amenities were good to excellent. SWISS was awful to deal with. Every step of the way they nickel and dime you. Chose your seats? $14. Change your seats… No accounting for the prior payment. You get billed again. 17 pound restriction on overhead luggage, nonsense. It’s a weight in the plane whether it’s in the overhead or in check baggage. They just milk you for every cent they can and I resent it. The flight was excellent.
plenty of legspace, snacks, no pull face from flight attendants when asking for a wine. Also fast transfer ability at ZRH.
The flight itself was fine, but due to a snow delay my connection to Lisbon was delayed by six hours. Despite this, Swiss Air still managed to lose my luggage. Not acceptable. Someone else on the flight also lost their luggage.
Bad experience overall. Crew did not provide food for our 2 year old (even though we specifically bought a child infant seat for her and literally bought another full price flight), which was unacceptable. And we had to pay $310 each way to carry our ski equipment even though they advertise it as something that is free. Tickets were purchased the same way as usual, but they told us we had Economy Light tickets (I never elected to have such seats). Just plain manipulation and false advertisment. Very disappointed overall about this airline.
The trip was great until my luggage was lost on transfer from United to Swiss. It took Swiss 3 days to get my luggage to me though it was located almost immediately.
Average at every level . Poor entertainment selection. Boarding was very poor and disorganized. Flight was late by one hour .
Spent over $20k on for business class tickets from DFW. They used a very old Boeing 777 with old Business class cabin which was unclean and stained seats. On a route they normally operate the modern Boeing 787. The cabin heat was set to hot for 11 hours. On the IST LHE route the business class experience got even worse. They operate an even older Airbus A330 where trip was falling apart, seat recline did not operate and the whole experience left us hugely disappointed. Next time we likely will shift to better quality product which stands up to their hype. Turkish need to relook at their fleet plans and not use their worst assets of perceived week markets such as Pakistan.
The flight from Houston to Chicago was delayed, causing us to miss our connecting flight to Madrid, losing our Rental Car booking in Bologna taking alternative travel routes to get to our initial destination in Pizza by the 15th. We got the notification of the delay as we were traveling the 3 1/2 hours from Corpus Christi, Texas to Houston Texas for the initial flight. The delays hauling luggage all over Milan‘s Central train station to catch trains to get to Pizza the same day resulting us arriving in Pizza at 2 AM leaving us no time to rest as there was a 9 o’clock checkout time the next morning. The first 72 hours of the trip with nothing but headache, a knee injury from the excessive walking and a delayed car rental replacement, which ended up costing significantly more.
We flew business class and it was impressive. So comfortable with delicious food and very attentive and polite staff. Will definitely fly Turkish airlines again.
To get to jet blue at JFK from any connecting flight you have to go through security again.
Amazing! One of the best kept secrets in air travel!
We fly Bussines class and we didn’t feel like it is. Out luggage didn’t arrive and we have to return again next day from our hotel to airport to get them. Still waiting. No information from Turkish airlines Very poor customer service I think booking through kayak it was wrong decision
Three screaming and crying children in business class made it very difficult to rest. The crew made no attempt to address the situation. I might as well have saved the money and flown economy. The parents were oblivious to the discomfort their children were causing. The lounge in Istanbul is wonderful, but did not make up for the misery on the flight. My business class seat power outlet was broken and I have a cpap. The crew couldn't fix it or move me to better seat. Fortunately , the passenger in front of me allowed me to plug into his power outlet.
Could have been better. Bag rechecking could have been eliminated. Gate location and direction need to be clearly stated.
I flew Business with my daughter and son. The service, friendliness of the staff and the comfort of the fully flat beds were phenomenal. Would definitely fly Turkish again soon.
Everything was done like clockwork and I find no fault with the airline.
This flight 1810 on 7/30 from EWR to DFW got 4 hours delay. this round trip experience is bad, my AA flight 618 from DFW to EWR on 7/28 was redirected to PIT and totally delayed about 9 hours due to mixed of weather and AA IT outage and then on the way back delayed for 4 hours. Lucky, i changed my flight to UA on the way back. i don't like AA anymore. i will consider other airline options in the future.
Bad experience going to DFW with an IT outage then bad on the way back with a nearly 5 hour delay that’s started as maintenance then caused us to wait further due to weather - which would not have happened if we had left on time.
IT issues created a mess had you change my flight and your system never changed it
Horrible experience flying with American. Flight was delayed due to inbound flight delay. Fine, it happens. Then, we were delayed an additional almost 30 minutes due to the paperwork for departure having a "clerical error." Then, upon landing at the destination airport we were stuck on the plane for an HOUR after we landed and pulled up to the gate because apparently there was another plane. An hour waiting for the gate 12:30 AM when the flight has already been delayed due to operational error feels like a complete failure of the ability to do the one thing they need to do apart from actually have the plane takeoff and land. Very disappointing.
It was a 3 hour flight from Dallas to Missoula. The aircraft did not have power plugs, internet or in-flight entertainment. When boarding, one flight attendant was "somewhere in the airport" so delayed the boarding process (not coming from another flight) although we did take off on time and landed early. In flight there was little to no service - we got the standard beverage but no real connection with the crew which feels unusual for a 3 hour flight. A passenger needed help stowing her bag and got no assistance, and actually some passive aggressive comments from the flight attendants about "she needs to remove the extender" and "she'll have to find a place for it". I have seen others be helpful and put a bag in the closet, or support assistance as the boarding door was already closed. Just not a great experience considering the cost of my round trip ticket {$1000}.
Disorganized boarding. Mandatory to gate check bags. Curt flight staff. No space for cabin bag, even when I was in first class.
On time departure & early arrival. Made a long day much better.
The ground closures and flight delays were unwelcome. I think the captain did what he could to manage expectations for the delays, but the stress level increasing in the cabin was palpable with every announcement. It may be obvious to those who fly frequently, but if the ground is closed for us to get to a gate, it's also closed for connecting flights to leave. Other passengers were so stressed they were rude. A bit further explanation could have helped.
Horrible. No AC. No Air inside the plane. We had to deplane twice! It is late almost 5 hrs in total. I almost passed out and about to call 911. I asked the crew to be honest and open the door. The lady next to me was lay down in the floor due to heat and no air inside the plane. I got headaches, can’t wait the replacement flight about midnight Dallas time. I end it up rebook for next day flight and stay overnight using my own pocket in a hotel nearby due to headaches and can’t breath. I still have a headache this morning. Still not decided yes how to file this issue to AA and/or FAA.
The crew could deploy more customer focus and not frown when asked a question. I’m speaking of one lady in particular who raised a hand in my face for me to wait whe I tried to ask a question and never came back to me. Very unprofessional and rude.
They set someone on our assigned seats and we ended up finding seats for ourselves to ensure the family sits together.
Very efficient and excellent service. Nice amenities and beautiful plane. Elevated meals. Boarding could have been more organized. We missed our connecting flight due to EU entry but Lufthansa was extremely quick to rebook us.
Aircraft had fairly roomy seats on economy. Food was good (beef dinner).
Broken seat did not recline fully, broken footrest, no air vents, no electricity for charging devices, outlets for headphones or isb did not work. Rude crew. Horrible experience. Would never fly Lufthansa again
The Discover flight from TPA to FRA was exceptionally unprofessional and incompetent in organization. First the entertainment system was completely nonfunctional for the entire plane and no competent IT support to fix. Than they could not serve any coffee or tea because they ran out of water - reflecting the exceptionally incompetent management at Discovery and most embarrassing for Lufthansa and a German airline, more like a third world country. The food was mediocre at best and minimalistic for Discover, particularly with the much higher standards at Lufthansa.
No food, no entertainment, but that's normal for short-haul flight.
Hectic boarding process. I upgraded to business class which was no different than economy except for the food service. Totally not worth it.
I’m not a happy customer. Lufthansa cancelled my flight 3 times, and I had to rebook a flight to Larnaca, but a flight to Tel Aviv and pay for a hotel. Then the flight back was cancelled and now I have to find my own way back. Terrible.
Absolutely inadequate transfer at Munich airport. Lufthansa sold a ticket for a flight with 45 mins transfer, and your connecting flight is actually in a different terminal. In order to get to that terminal you need to walk 10 mins to a train station, take a train, and then go through passport control. All this in less than 45 mins (deduct 20 mins for boarding)? Madness.
Comfortable seats, good service overall. The food could’ve been a little bit better. The boarding process was slightly chaotic and in fairness, not all of that is related to the performance of British Airways.
Not enough food for a 4 hour trip…Lack of entertainment and with no WIfi accessibility I didn’t figure it out how to access free WiFi
The chairs were a bit tight even though I had extra feet space…2nd plane didn’t have entertainment and even though they said there was free WiFi-I believe the free WiFi wasn’t accessible unless u had some account set up….which I didn’t figure out
As I remember my last BA flight - mediocre at best. Uncomfortable with poor and minimal food and drinks. Screen broke shortly into flight so didn’t have access to entertainment either.
They gave away my business class seat. No explanation and no apology. Told me I had to take the downgrade if I wanted to get to India. Then no WiFi for 10 hours. Just ridiculous. We should not work with this company at Deloitte. They don’t know how to run a business.
ok. It's a short flight and it was delayed, hence the ok rating.
Would like to see clean bathrooms, especially the bathroom by the end of the crew flight the cleanest not the bestest thank you
this was a good experience from on time boarding and take off to early arrival. Comfortable seats became empty seat next to me.
Wonderful staff, as always. Arrived in time despite delay taking off. My airline if choice, always. Thank you!
Newer movies. More kids shows. Better food. Crew from Nassau to London was not very nice. No meal, entertainment or reclining seats on 4+ hour flight from London to Cyprus.
