Daily cleaning, installation of cabin HEPA filters on flights from Virginia to San Pedro Sula
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Scores according to KAYAK customer reviews
Pros: "I love everything from checking in two free bags, to inflight entertainment, to food, to friendly staff."
Cons: "instead of a sandwich, some typical food from the country we are arriving"
Cons: "Entertaiment debe mejorar"
Pros: "On time boarding"
Cons: "My bag got broken; one of the wheels was completely snatched. Now it is useless after its second use and they will only recognize near 30% of the price: so in this trip I’m loosing $100.00"
Pros: "Rude people"
Cons: "More heart felt people"
Cons: "My luggage went missing. I have been hugely inconvenience"
Cons: "Avianca as an airline is a joke. Constant delays and cancellations and incompetent employees. Will never fly it again"
Pros: "No delays"
Cons: "Crew seemed to have an attitude when asked questions"
Cons: "The flight was delayed 55 minutes and lost connection to Panama"
Pros: "Excellent customer service and flight on time"
Cons: "Everything was perfect"
Cons: "Boarding process was chaotic and not organized. It wasn’t clearly communicated which groups were being boarded."
Pros: "On time"
Cons: "They left all my bags in Miami, i dont know when im going to get them, this is not aceptable"
Pros: "Nothing. And I've flown Avianca 4 times and tried giving it a chance."
Cons: "There is always some sort of problem. When I was in San Pedro they said the flight was delayed, then it never came. They did accommodate me with a hotel for the night which was nice after almost losing my job. The last and final time I used this airline I was at JFK 2 hours and 45 minutes ahead of time. I was there at 11:45 for a 2:20 flight. They told me I had missed my flight because I wasn't there 3 hours early. No where on my ticket did it say anything about that. There was a lot of people complaining and then they told me since I "missed' my flight I had to by a new ticket on the spot, leaving me with no option and a heafty fee."
Cons: "No me gusto que ami mama una persona con necesidades especiales La pusieron en los últimos hasientos del avión cuando yo llame para pedir que la pusieran enfrente."
Pros: "The way they are with the passengers"
Cons: "Un vuelo donde lo bajan a hacer 2 veces migración , aviones incomodos y pésimo servicio abordo"
Pros: "THAT i ACTUALLY MADE IT HOME"
Cons: "AVIANCA DID NOT HAVE ENOUGH SEATS TO ACCOMODATE ALL THE TICKETS THEY SOLD. MY ENTERTAINMENT SCREEN WAS BROKEN, MY RECLINING SEAT WAS NOT WORKING PROPERLY & MY TRAY TABLE WAS NEAR IMPOSSIBLE TO CLOSE AFTER BEING OPENED, SEATS WERE EXTREMELY CRAMPED AND TIGHT. THE MEAT IN MY MEAL WAS HARD"
Pros: "The airplane and blankets were super comfortable. Most importantly the flight was on time."
Pros: "This flight consisted of a highly unfriendly crew. No one was helpful and we had duty free products stolen. Crew said it was checked and we never received our merchandise. We have receipts for products that we never got!!"
Cons: "Crew, service, lack of ability to do a job with a kind demeanor."
Cons: "I went to visit my family after 4 years ! I decide to go for a mother’s d weekend and Avianca left my luggage in El Salvador they promise to get it next day on Saturday they make me go to the airport in 3 times on Saturday and nothing, then they told me Sunday and nothing I finally got my luggage on Monday just to put it back in the plane and head back home"
Cons: "flight was cancelled because the plane was late , had to wait for an extra 4 hours to catch another plane"
Pros: "Last minute cancellation without any reasonable information, no respect for passengers."
Pros: "Service was good"
Cons: "No individual entertainmente system, food was not good, getting out of the plane climbing downstairs and then had to wait 20 minute in bus until people in wheelchair were taken downstairs and into bus, crazy! They should have a special bus for handicapped/ older people"
Cons: "We need to wait more than an hour to get our baggage.."
Pros: "Food and organization"
Cons: "Nothing.... everything was great"
Pros: "2 free bags in the hold if I wanted. Extremely courteous, flexible and professional air stewardesses. Comfortable seating. Very positive all-round mood from the airline. Much better than anything I've ever flown with before. I wish they would start North America to Europe runs."
Cons: "The fact that they cancelled my flight a week before departure and moved it 6 hours prior to a time that was impossible for me to make. I had to buy an entirely different set of plane tickets. No less, the insurance refused to cover the cost, which was a complete waste of money to buy. Then, I was charged another $50 For a refund! Never booking through this company again!"
Pros: "The staff was nice"
Cons: "Old plane -"
Pros: "The crew inside the plane was polite and helpful. Airplane was confortable. Breakfast was ok, no entertainment which was good because all I wanted was to sleep."
Cons: "Check in was very slow, even for the ones that were able to check in online. The crew in charge to check in was late. If they tell you to be three hours before your flight, they should be at their desks before that."
Pros: "Flight was cancelled and moved forward two days. An additional layover was added. I had to rebook a new flight completely and almost missed my vacation. This trip ended up costing me $1,000 more in travel and I have no idea if I will be getting a refund from the airline. I am pissed."
Pros: "Due to their overbooking I was almost foreced to stay, I was told that I was travelling at my own risk: please give me a break!"
Cons: "The pushy attitude of the check in hostesses"
Pros: "Flight on time"
Cons: "Easy boarding"
Pros: "The flight was smooth and comfortable, the crew were very helpful. This is the only reason why I would give this airline a second chance."
Cons: "There was a 5 hour delay, we had to switch gates and the taxing was about an hour and a half."
Cons: "Sobre vendieron el vuelo y tuve que hacer un problema para que respetarán mi reservacion por que tenia una junta de trabajo"
Pros: "Excellent service, good food, just in time. Chairs are very comfortable and entertainment is excellent"
Pros: "Flight was on time"
Cons: "Not only did they not let me board the plane because I was in the bathroom but then they charged me an outrageous amount for a new ticket to get out of Lima. Their transit staff were completely unhelpful and couldn't care less about my situation. I will NEVER fly them again."
Pros: "To be early in our come back to home. Thanks."
Pros: "Flights on time"
Cons: "There was nothing on tv"
Cons: "The plane was cancelled and we where re-routed to bogota and then the plane arrived late in bogota and we missed the flight to Cartagena. We had to stay overnight in bogota. A mess. Horrible service"
Cons: "Los asientos en mal estado, no se reclinaban. No tenían almohadas ni frazadas. No tenían bolsas para cualquier eventualidad por mal estar."
Pros: "No comments"
Cons: "Not comments"
Cons: "Time to wait"
Pros: "The trip in general was great!"
Cons: "Getting the bags too way too long ; after a long flight, will be nice to get out of the airport faster."
Pros: "Your flight was the most comfortable coach flight I have ever taken. No other airline I've taken for as long as I can remember has provided the leg room and comfort that your airline provides for coach."
Pros: "USB port for charging devices."
Pros: "The crew seemed to make the best of their situation"
Cons: "The airplane was old and very cramped. Needs to be replaced with a more appropriate plane."
Pros: "Flight was so smooth"
Pros: "The employees were friendly and helpful."
Cons: "We haven't made it to Rochester as intended. It is covid time and our flight had mechanical difficulties. The airlines has provided vouchers for hotel and dinner."
Pros: "On time with a very pleasant crew."
Pros: "The one gentleman who came to the RESCUE at the ticket counter was AWESOME!!! AMAZING customer service, friendly, and helpful - I had someone else but it was a pleasure watching him take care of others! (He was wearing a tobagan and ear muffs making him look like he had Mickey Ears on!)"
Cons: "Only 3 people handling check in - ALL of the self service machines needed a restock on bag tags so we were all in line for tags and the one attendant at the Bag Drop kept telling us all she couldn’t print tags. WORST experience at RIC in years!"
Pros: "Comfy seat, nice crew"
Cons: "Hour delay before departure; 30 minute delay after landing before we reached gate; 15 minute delay to get carry on bags!"
Pros: "The crew was exceptional. The seats are very uncomfortable. It feels like you are being packed in a sardine can."
Cons: "The airlines need to take into consideration, the Price that passengers pay for an airline ticket, only to be restricted in those uncomfortable positions on the average of 2 to 3 hours."
Cons: "Certain crew members could've been a bit more approachable and friendly."
Pros: "great stewardess"
Cons: "extremely cramped old plane with no wifi. Really folks?"
Pros: "There was a hood vibe from crew. I believe the good nature of the crew had a positive effect on me and follow travelers. A pleasant experience."
Cons: "I can't think of anything that would have improved the experience."
Pros: "as expected"
Pros: "Food was not too bad and I liked that they had snacks/ beverages out near the bathroom area for people to eat/ drink in the middle of the flight."
Cons: "Wish bathroom had been cleaned more frequently. Ran out of toilet paper a few times and floor was wet. My seat was broken so I could not recline back for 17 hours and since the flight was fully booked I was unable to move seats. It made the already long flight even more uncomfortable"
Pros: "The boarding process was quick, seats were comfy, staff was very nice."
Pros: "Stewards were good."
Cons: "Mechanical problems and incompetent repair people who forgot to fill out paperwork delayed our flight by 3 hours. Because of this I almost missed my RESCHEDULED next flight and my bag was gate checked to baggage claim."
Pros: "Extensive selection of movies. Brand new 787 aircraft. Friendly crew."
Cons: "Tight seats"
Pros: "Flight attendant gave me a free beer!"
Cons: "They left our laggage out in the rain at some point of our trip and the contents of our suitcases were soaked. Ruined a dress my wife had planned to wear to a wedding because the red suitcase bled through to the dress. Underwater, etc was soaked. The extent of it we didn't realize until unpacking the suitcases later. Totally disgusted they could have left our suitcase in the rain uncovered (or perhaps dropped them in a puddle)."
Pros: "Good legroom on economy"
Pros: "Flight loaded on time left on time and arrived on time. Crew were all very nice."
Cons: "Flight was delayed and I missed my connecting flight."
Pros: "On time and no hassles."
Cons: "Uncomfortable old dirty aircraft."
Pros: "NOTHING AA IS THE WORST. This is my 2ND AA experience within a 5 month time period and the first experience i tried brushing under the mat as it was bad however this one TAKES THE CAKE"
Cons: "The airport staff after TSA are RUDE! I was suppose to leave from one destination to another, last night. AA rebooked me without my consent and assumed i would be ok taking a later flight 24hrs later. After hassle, i thought i received a perfect flight which would get me to my destination A WEDDING at that in time. However, i have been rebooked over 5x in under 24hrs and still at the airport from 9hrs later! They do not compensate you and do not even extend the offer!"
Cons: "I STILL HAVE NOT LEFT RIC!!!!"
Pros: "The 737 was excellent. Boeing still makes the best aircraft."
Cons: "Being rescheduled from an 0830 departure to a 0530 departure, which meant I had to get up at 0300 to get to RIC by 0400 for TSA and check-in. As originally planned I would have arisen at 0500, still early, but not nearly 0300. The equipment had no individual entertainment screens. So we were stuck with whatever was on the common screen...which was bad."
Cons: "Plane was delayed all day and when we finally boarded we were told it was due to an engine problem!! Not good!!"
Cons: "When will the airlines stop cramming so many people in planes with seats that are too cramped. Especially when you are on a regional flight, with a seat crammed in a corner that does not recline."
Pros: "I was last getting on the plane and I didn’t want to check my carry-on and the flight attendant found a spot for me! Nice, quiet flight."
Cons: "The drink cart skipped me! I was definitely awake too. When I got his attention I finally got my drink but I didn’t get a napkin or pretzels offered either. WiFi was iffy and never loaded for me."
Pros: "On time departure & arrival; helpful staff at check in & at the gate; plane was comfortable."
Pros: "Las pantallas en cada asiento con entretenimiento ideal para los niños u también los adultos y además de ofrecer variadas bebidas dieron un snack."
Cons: "I was forced to check my carry on and pay for it. I was not charged on my way to lax or my trip to Hawaii. Sad. And person was rude"
Pros: "Nothing. I will never fly American again."
Cons: "Both flights delayed. Over six hours late."
Pros: "The pilot was great about keeping us up to date on the possible route change and exactly how long we would be sitting on the runway, new arrival time, etc."
Cons: "We sat on the runway for 35 minutes with no offer of a beverage (though there was going to be beverage service). Then just before take off as the flight attendants were snacking in the back, we asked about a possible drink and they said the flight was going to be too turbulent to serve anything."
Pros: "Very friendly staff, clean airplane, great flight! Our original flight was delayed, but we still made it right on time for our connecting flight! I didn't realize when I was booking the flights that American lets you bring a carryon no charge, but United does not. You have to be a "Special" customer with them in order to be allowed a carryon, so we ended up paying an additional $50!!!"
Cons: "I was a little unhappy we were delayed, I had a meeting in Charlotte planned, but these things happen."
Cons: "Nothing great"
Cons: "Delayed like 5 times, finally canceled. Rerouted thru additional stops than bought."
Pros: "I liked how quick the flight was to New York"
Cons: "Once boarding the plane and searching for my seat number , all of the cabin went pitch black . The lights went out for not more than a few moments. When the lights came back it was problematic and dim then fully lit to flickering off and on. Whenever it "seems" to have any electrical or mechanical failure. It's natural as a passenger my first thought is it's a Bad omen . I had genuinely lost some faith in the plane ."
Pros: "Crew, clean"
Cons: "Flight delayed as we were pushing back from the gate."
Cons: "Late departure. Seats were double booked. Had to delay again to sort it out."
Cons: "The departure was delayed. And is unbelievable you are charging baggage"
Cons: "So delayed that I was going to miss connection to talked my way onto a direct into New York"
Pros: "Security checkpoint was very quick, being a Sunday morning, and we departed on time. Everything was very normal."
Pros: "Quick flight."
Cons: "Crew was rude and illogical."
Cons: "Everything, will never fly American Airlines again"
Pros: "The crew was courteous, friendly, and efficient"
Cons: "The flight was overbooked by ten, leaving the possibility of my reservation not being honored and missing the flight."
Pros: "The videos"
Cons: "Seats are small"
Pros: "Everyone I interacted with was wonderful including the personnel at the terminal."
Pros: "The Crew"
Pros: "Very pleasant and accommodating."
Cons: "Was late"
Cons: "Flight departure could have been on time"
Pros: "The crew WAS amazing. The seating was a little tight, but ok."
Cons: "For a flight over two hours, a snack would have been nice."
Pros: "Crew was nice plane was new"
Cons: "Plane took forever to depart from gate. Missed connection"
Pros: "Boarding and meal"
Cons: "Service in first class and the heavy turbulence could of reached a warning from the pilot"
Cons: "Seats are very small, could be bigger and more comfortable"
Pros: "ANA Chicago to Tokyo was so awesome. Crew is super courteous and polite. Food is good even economy class. Good headphones were already in front of the seats. ANA is the one that you want to fly!"
Cons: "Plane delayed to gate from hangar for mechanical. Flight never took off b/c the mechanical issues couldn’t be resolved; no other planes available. My trip postponed a full day, causing me to lose $500. Really poor to arrive at an airport before 6am and not fly for another 24hrs."
Cons: "Wi-Fi, as usual, was not working. Plus, there were no screens in the seat, so passengers have to rely on their own smartphones/tablets/magazines/books to keep entertained."
Pros: "I was really impressed with the agents at boarding. Also on flight. Good attitude and smiles."
Cons: "Couldn't get comfortable in spite of extra room (row7). Hard and narrow seating."
Cons: "delayed. missed my connector and had to rebook to a later flight"
Cons: "Flight was so delayed we would have missed our connection and been stranded in DC overnight, so we had to push all our reservations back and missed a full day of our vacation."
Cons: "everything started when we tryed to check in online for our flights with Lufthansa, when we got some errors saying that our flights does not exist. NO Emails, not calls, no messages, no voice mesagges left by the company! -called the client service, located in Philipine apparently, the lady confirms that all our flights were canceled (3), then she hangs off the phone. -called the second time, another lady is rebooking me on a different flight, but she informs me that my husband is not on the same reservation as me, so basically he is in another flight. Eventualy she is changing his reservation as well and puts him on the same flight as me. -waiting for the confirmation email, of course the reservation is just for me, no husband anywere. -called the third time, a nice canadian gentelman informs us that the second flights was canceled so he will redirect us via NJ instead of Washington. -we are rushing to the Richmond airport to catch the NY flight, at the counter they let us know that this flights was canceled and we are back on the DC flight. -when ready to board in the DC flight they are announcing the this flights is delayed from 1:30 pm to 7:30 pm due to weather conditions. -waiting in the line to be rebooked in another flight, after 3 h of waiting they decide they can fly to DC at 4:45 pm, with about 15 people on board."
Pros: "The flight going to Newark was cancelled due to the weather. The service person was prompt to changed our flight to Washington, DC."
Cons: "Due to staffing problems the flight going to DC left Richmond 1.5 hours late. The plane left at 4pm and our connecting flight to Rome was starting boarding at 425pm. It was very stressful. I can understand changes due to weather but there is no excuse when it comes to staffing."
Pros: "Boarding was seamless"
Cons: "Planes were older and tight."
Cons: "2 hour delay"
Cons: "Personnel were unhelpful and not forthcoming! Very inconvenient with trying to reschedule to the next day! Felt as if no one really cared if we got there or not! No vouchers were offered for hotels or food!"
Cons: "United horrible customer service"
Pros: "The crew need to be more profesional special to the line going back and forward to Honduras"
Pros: "Courtesy and smiling faces"
Cons: "So many maintenance delays, I wouldn't make any connections. Gate attendants were crabby and not very helpful. Absolutely no leg room. Much less than most major airlines."
Pros: "The fare was less than Southwest"
Cons: "I always regret it when I don't fly Southwest"
Pros: "Left on tarmac for 20 minutes prior to takeoff. Late flying into IAD with no guidance from crew or ground crew with very short time to catch next flight. With no info, felt abandoned."
Cons: "Lack of info from United crew."
Pros: "The crew was very professional."
Cons: "Nothing, good flight and no problems."
Pros: "We were early getting into the Springs."
Pros: "No flight delay"
Cons: "Food, Wi-Fi, entertainment"
Pros: "Short flight so little to complain about."
Cons: "Average seats, no in flight entertainment or beverage service"
Pros: "Flight was re booked and we got seats on the next flight"
Cons: "Flight was delayed and the plane was waved off from the runway when it landed in EWR"
Pros: "Free directv because of the delays"
Cons: "Flight delayed an hour and a half"
Pros: "I liked the staff on the DELTA flight I was transferred onto."
Cons: "United flight was delayed by 2 hours unitially, and eventually by 5 hours. Transfer to Delta flight was acceptable but deposited me at the wrong airport! A lot of money and inconvenience and delay after that to get to my destination. And no compensation offered for that!"
Pros: "Relatively, on time."
Cons: "The seats were hardest, most uncomfortable airline seats yet. No padding whatso ever. They now have 4 boarding classes plus the 'special' folks. If you drag your bag to the gate , which slows down boarding, you get it checked for free, if you check it yourself at the counter you get to pay 25$ ... Since older people generally do not want to be carrying luggage up the 'stairs and through the Chicago airport', it means they get to pay extra! I think it is age discrimination that all the airlines are doing. Only the young can fly the cheapest."
Pros: "Staff was courteous and professional. I had a layover and the connection was short but thankfully the staff was helpful. I will continue to do business with united."
Pros: "The pilot had an excellent landing in adverse conditiions"
Cons: "The in-flight concessions were extremely poor. The staff were impolite and inconsiderate"
Cons: "We arrived early and then sat on tarmac for so long we were technically late.."
Cons: "From SPS TO USA they let me bring my carry on laptop hand women hand bag, going back from Houston to SPS they didn´t allow me to have all of them.....another passegers had 3 things......need to standardize and let women hand bags be allawed to travel inside the cabin as well carry one-laptop.....teh way teh employee refers to mee was kind of dessapointed telling me that is teh way it is.....in Houston..."
Cons: "Flights were significanly delayed that resulted in missing connecting flights. During my return trip I ran to make my connecting flight just barely on time and once boarded we sat on the plan for an hour before taking off. Flight to get to Richmond on united was a major problem. I work up with a notification that my flight time had been moved up 2.5 hours ( a problem as I live 2.5 hours away from the airport) I called and they said it was a mistake that I was good to take the origional flight. A few hours later I get a phone call from united asking if I could be at the airport 2.5 hours early. I said unfortunately no because I had already spoken to someone from united and they had reassumed me that the origional flight was still good. She then said if I couldn't make it early it was no problem. So I get to the airport at the origional time after speaking to two different agents who told me this was ok to find the plane delayed and causing me to miss my missed connection."
Cons: "The fact that only one cup of coffee with 2 creamer was the maximum I was allowed. She was no friendly at al"
Cons: "Whers my bag!?!?!"
Cons: "United rerouted us and added another leg to our trip. We never flew Richmond to Denver. We ended up going Richmond -> Chicago -> Denver -> Santa Barbara. This caused us to miss a post-wedding brunch with family that we're only able to see about once every three years. All this after changing our flight out to the east coast the day of the flight (my 8:55pm flight was changed to 5:23pm, and I was notified after 3pm - meaning I had to run out of work early, costing me money, run home to pack, and rush to the airport, only to wait 3 hours for a now delayed flight). The also added another leg to that trip as well (at 3pm, day of). This was a red-eye flight and the last thing we wanted to do was get on and off the plane all night. I will not be flying with United after this trip."
Pros: "Beautiful new plane and pretty comfortable seats even all the way in the back of the plane. Beautiful scenery and a smooth flight."
Cons: "Pilot literally turned on the fasten seat belt sign 30 seconds after she turned it off - claiming non existent turbulence. It was fortunately a short 1.5 hour flight but they clearly just didn't want anyone walking around and using bathrooms. Safety is first - but this was so clearly a thinly veiled excuse to keep everyone in their seats. United crews continue to find ways to provide poor customer service. Passengers are such an inconvenience!"
Pros: "Our flight went smoothly and we left on time. The crew was friendly and we had no delays this time around."
Cons: "The boarding took a long time and the coffee on the flight is the worst I've ever head. I feel like United gives the bare minimum when it comes to the customers and doesn't really make an effort to do more than that."
Pros: "Comfortable seats and awesome crew"
Cons: "No wifi or any entertainment"
Pros: "It was awesome, I could travel on Gold gropu for a chrap pice! Simply great"
Pros: "The crew was nice and the lat flat seat in business class"
Cons: "The seat area wasn't cleaned properly"
Pros: "I like that I was put on another plane and went from Richmond to Chicago. It was a very small plane but mine was overbooked."
Pros: "The pretzel snacks had flavoring added"
Cons: "My seat didn't recline My arm rest wouldn't raise My flight was delayed for hours There wasn't another available flight I could switch to I lost a whole day of work from getting in at 1:00 AM"
Cons: "when i purchased my flight ut was for 6am. After paying for my tickets my flight time was changed to 9am. Then 24 hours prior to my flight it wad changed to 11am due to technical difficulties. This caused me to have to take a later flight out of Chicago O'Hare."
Pros: "Crew was friendly & got us a late seat assignment together"
Cons: "Lack of meal on a 4 hour flight"
Pros: "Convenient, cheap, best route"
Cons: "Incredibly uncomfortable seats on the express jets - we joked that we need to bring stadium cushions next time. For a full day of traveling, I would consider a more expensive route with another airline than tolerating the hard seating they offer."
Cons: "Had to sit on runway for over 2 hours causing me to miss connecting flight in Chicago. Then no more flights to Little Rock so had to spend the nite in airport very uncomfortable!! Kept changing gate numbers causing me to walk all over airport while having severe knee pain!! Very upsetting and painful"
Cons: "On her way here to Chicago. Airline left my sister at Houston for two days with no fly to Chicago. On her way back. They lost her suitcase and nowhere to be found. This is the worse experience ever. We will never use this airline again. So disappointed..."
Cons: "Not one single thing."
Cons: "The delays, the flight as a whole, and the airline NOT losing my bags!"
Cons: "Flight delay (again)"
Cons: "Everything. Flight was late, crying baby behind me and 30 minute delay in getting a gate upon arriving. UNBELIEVABLE!"
Pros: "The boarding"
Cons: "I realize it’s an economy airlines, but to have to pay to get water seems a little extreme."
Pros: "Simple plane"
Cons: "Could have been on time. Missed connection. Spirit blamed weather and rebooked me next day 24 hours later. No meals or hotel took 3 hours to learn that I was on my own. Don't use Spirit not worth it."
Pros: "Yes was really nice"
Pros: "Nice crew. On time departure."
Cons: "Seats a little more comfortable."
Pros: "Price was good. No frills as no tv or food...not even peanuts. Plane left and landed on time. Free personal bag size was good."
Cons: "All was as I expected so no complaints."
Cons: "Watch your bags once in the airport in HOnduras any one can take you bag an go away"
Pros: "Customer service was good and no delays"
Cons: "Nothing that I can’t think of."
Pros: "Clean new plane"
Cons: "Not much legroom."
Cons: "No nos dejaron abordar porque perdíamos la conexión"
Pros: "Flight crew was great"
Pros: "The price initially was a good price for direct flight."
Cons: "I think the charge for carry on is rediculous, customer service was not impressive as well as friendliness."
Pros: "New plane nice crew"
Cons: "Small tray tables"
Pros: "Missed flight"
Cons: "Missed flight"
Cons: "Very unorganized at check in! The lines were aweful, causing multiple people to miss their flights! Will never fly Spirit again!"
Pros: "Crew was kind, after some coaxing waited for a family member of a fellow passenger who wandered too far from gate to make it back in 10 minutes."
Cons: "Need updates and alerts on delayed flight!! I was checking my phone every 15 minutes from the restaurant next to the gate, reloading the status page, and the status that it changed from delayed two hours to taking off now happened within a 10 minute window. Next thing I know they are calling for final boarding, last call, even though half the flight didn't make it there yet because they didn't update that the delay was cancelled until minutes before boarding. I understand we all need to take off ASAP, but they've got to understand if everyone was standing at the gate, there would be no room to stand so we all disperse and know we can check our smartphones for updates."
Pros: "I appreciated how funny and engaging the flight attendants were during their monologues."
Pros: "Long Hold times to reach customer service"
Cons: "Long Hold times to reach customer service Uncomfortable Seats didn't recline , not much space . Additional Charge for everything"
Pros: "The flight crew was funny"
Cons: "That it cost $52 to check your luggage"
Cons: "Flight was delayed"
Cons: "Return flight from Houston was terrible, flight had a 5 hour layover in Orlando, Florida which was cancelled just 45 minutes before boarding time. Although the cost of the flight was reasonable, baggage fee was unacceptable. This trip ended up costing me much more than I anticipated paying. I had an appointment, which could not be cancelled & no way of getting home on time."
Cons: "EVERYTHING!!!! I checked in at home and once I got to the airport I still had to wait over an hour to check my bag in once at the airport!! My bag was one pound over weight, ONE POUND and a big deal was made over that!!! On top of that our flight was delayed because the pilot got sick!!! SERIOUSLY NOBODY KNOWS HOW TO FLY A PLANE?!? I will be calling coporate and speaking to someone about this matter!!! This is the second time this happens to me!! NEVER AGAIN SPIRIT!! NEVER AGAIN!!!!"
Pros: "The price obviously sets this company apart from the others. They advertise as "Bare Fare" and they follow that since nothing at all, not even the check-in cost, is included in their fare. You can check in and print your boarding pass for free, though. Their planes look pretty nice with their new art and their staff were decently nice. Minor delays."
Cons: "Checked bag costs, lines everywhere, bumpy ride, their website was a complete nightmare and had to open up different browsers and even computers at times to navigate through their faulty coding and technical issues. No complimentary services in the plane. Not even water."
Pros: "Ok time, good Services"
Pros: "You get what you pay for. I don't have any complaints, everyone knows what they're getting when they fly with Spirit; you're essentially buying the gas with your ticket price. So overall, price was good."
Cons: "I don't think I could ever take another flight for more than two hours. The seats were just too uncomfortable to sit in for a long periods of time. Again, nothing I didn't already know. It's great for short flights!"
Cons: "Customer Service in the Actual Airport. Little to no accommodations made for the paying traveler/customer"
Cons: "$84.00 to check one bag roundtrip is outrageous! And you want to chatge us for water!? First and the last time flying spirit-less airlines"
Cons: "The line, the payment for luggage, arrived late"
Cons: "2 out of 4 flights had boarding delays."
Pros: "The comfort of the seats"
Cons: "The fess upon fees upon fees. From baggage, to carry on to drinks (non-alcoholic)."
Cons: "Seat 13F - no recline?"
Pros: "The flights themselves were adequate, glad I am only 5'8" or it would be very uncomfortable for a larger person."
Cons: "The hidden carry on fees being added at time of departure are deceptive. As a first time Spirit Airlines customer I fell into their business model and was trapped into paying $55 each way for my carry on bags. All attempts to discuss with the ground crew and customer service my disappointment and request for a refund were met with delays and deception hoping I would give up on getting my $110 back for the hidden carry on fee. At this juncture I am disputing the charges with my credit card company and will have to see what happens."
Pros: "The flight was not full, so I could sit by the window instead of the middle seat, which was awesome. Flight attendants were funny and efficient. Pilot flew very smoothly. Of course it was a clear day with no other external obstacles."
Pros: "Crew was pleasant"
Cons: "3.5 hour delay on the flight home. Chairs are not that comfortable"
Cons: "Over $260 in baggage fees for 2 bags. Not being able to buy the bags before we got to the gate. Rudeness of customer service. Lost bags that I am still waiting for."
Pros: "The take off and landing was smooth"
Cons: "Besides paying for everything the firstname.lastname@example.org is horrible. Paid for better seats and to sit together and didn't happen and attendants did not care.never recommend this again."
Pros: "Flights were on time and had no issues."
Pros: "The staff was excellent"
Cons: "The flight was smoth and the the captain and flight attendees where outstanding."
Pros: "Very nice staff"
Cons: "Seat trays were awful. Too small and rattled the whole seat when folding up or down."
Pros: "Price. Time of day travel. On time arrival."
Cons: "Unavailability of water without having to pay for a bottle."
Cons: "Had to go around a storm and land to refuel. Had to wait about an hour to be allowed to take off after refueling. Waited for a gate for about an hour after finally landing in the destination city. Baggage fees are ridiculous."
Cons: "I was seated in the rear of the plane and could clearly hear two flights attendants complaining to each other about several passengers. Their was no professionalism and it was just rude. I felt like I was listening to high school girls."
Cons: "The worst nickle and dimed for everything seats very uncomfortable didn't recline. It cost me more in baggage fees than the ticket."
Pros: "Absolutely nothing. They are total jerks."
Cons: "They wouldn't let me on my flight because in spite of having checked in within 24 hours of my return flight they said I needed to have a printed boarding pass and their kiosks only print 45 min prior to the flight and they wouldn't let me on the flight. They said I "missed my flight" before it even took off."
Pros: "Nothing special was happy to get a window seat that's about it..."
Cons: "No free pop or peanuts. ONE .beer was to overly priced and to warm.."
Airlines flying from Virginia to San Pedro Sula have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Virginia to San Pedro Sula
Masks required on board, masks provided on flights from Virginia to San Pedro Sula
Social distancing seating
Middle seats unavailable to book on flights from Virginia to San Pedro Sula
Testing for antibodies, testing for symptoms for flights from Virginia to San Pedro Sula
Waiving of change fees. Search flexible flights from Virginia to San Pedro Sula