Daily cleaning, installation of cabin HEPA filters on flights from Virginia to Central America
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Scores according to KAYAK customer reviews
Cons: "Flight was late"
Cons: "Punctuality and information to passengers"
Cons: "ITS OK"
Pros: "It was a easy process to check in and the crew took care of us. Very professional"
Pros: "The attention of the staff"
Cons: "Waiting rooms should be more comfortable"
Pros: "Good schedule"
Cons: "3h delay"
Pros: "Nothing like me. The next time I will choose another airline."
Cons: "I made my check in early in the morning. My flight was at 21:00 and for my sorprise they changed my prefered sit and gave me another seat behind my family. I protested so much and the gave me a very stupid reason. I am thinking to claim my money back for the prefered seats."
Pros: "Everything ok"
Pros: "We never too this flight as Avianca cancelled our original flight. Your partner in Airfare.com was absolutely zero help in helping us resolve the issue. They told me I had to contact Avianca directly to resolve the matter. The only flights they had available were on different days."
Cons: "I am still trying to get a refund from the airline for a flight that they knew I was never going to take. I will never use any sort of third-party service for booking anything again. What is the point using it if it will be zero help when I did not cause the changes that occurred??"
Cons: "It was very efficient, on time, comfortable. I rated food as mediocre - but imagine even getting something to eat on a 40 minute flight!!!"
Pros: "Buisenss class cabin service"
Pros: "Great service gave my brother all the attention he needed"
Cons: "What I did not like is that after being in line too long to check in, they did not give me my boarding pass, I had to go and wait long time in another line to pay for my checked bag and to get my boarding pass. I have never seen that at any other airline, once you check in, you should be ready to go."
Cons: "We were three hours late leaving Bogota. First it was due to technical problems and then several other excuses."
Cons: "The temperature in the aircraft ! Cold !!!"
Pros: "- Plane seats were comfortable - Inflight entertainment - Friendly airline attendants"
Pros: "Big failed work in new york check-in account. After the 1 hour waiting, let us(who has ticket after the 01:00) the line with only one reason why it's so early and need to support other laters. Moreover, had lost my baggage."
Cons: "Big problem was with several hundreds travelers to Bogota, Sao Paulo for 23:10~40. Avianca accounts don't have any classification to avoid this type disorders problem. Had waited my bag on the band during 1 hour. But, wasn't arrived various travelers bag from new york."
Pros: "Not good service"
Pros: "Thumbs up to your staff in Flores, Petén. The ticketing officer, the boarding officer, the flight crew...E.X.C.E.L.L.E.N.T..!! I will recommend Avianca to my friend's, most definitely."
Cons: "On my flight to Flores, Petén. the ticket counter lady at La Aurora airport, refused to take my checked baggage, even though I checked in at the counter of Avianca 15 minutes before de deadline set by the airline for checked in baggage. I was very disappointed on my flight to Flores, Peten."
Pros: "Arrived earlier than scheduled to Guatemala. Crew was friendly"
Cons: "Food had a weird flavor, couldn’t eat it at all. Dessert was good"
Pros: "Quick, clean plane and good flight"
Cons: "3 changes of gate, snack was too cold"
Cons: "The service from avianca's front desk in Aeropuerto Internacional Mundo Maya, they closed the boarding sistem 15 minutes defore without a previous notification, and they didn't allowed to bording so i missed the flight..."
Cons: "Avianca wouldn’t let me board because gate agents couldn’t find return trip in system. Only had a week’s vacation and lost a full day to be in Costa Rica. Then had same problem going back. I’ll never book Avianca and never use kayak to.book any airline"
Pros: "Great costumer service. Nice to have food aboard too, even for short flights."
Pros: "They don't feel cheap like the USA airlines these days. Free entertainment, real food, free alcoholic drinks. Pilot gave my kids a tour of the cockpit and gave them a wings pin and a little toy airplane. Flight attendants are kind and efficient. AND they were the cheapest option. I want to always fly them if possible!"
Pros: "no problems on flt"
Cons: "everything was fine"
Cons: "First, the departure terminal didn't show up on the reader boards until it was almost time to go, so I had to sprint down to our gate. Then, they boarded by zones, but I had no idea what zone I was supposed to be in and it was nowhere on my ticket. Anywhere. Then, when I finally decided to go try to board, they wouldn't let me because they said I didn't have a return ticket. In fact, I had proof of onward travel in three different forms. But they insisted that I had to have a flight as proof of leaving Guatemala and assured me that customs would prevent me from entering. They also said I had 5 minutes to book something or I would miss the flight. No one ever paged me to discuss this prior to departure! And do you know how much Guatemala asked about my onward travel? Zero. Nada. In the fluster of buying an almost $400 ticket, I clicked to book through a third party that doesn't allow refunds. Fortunately, after I landed I called them right away to cancel and managed to make it happen since the ticket hadn't been issued, but if I had failed at that it would have been at least $130 when all was said and done. Ride was uncomfortable, flight attendants we're rude and impatient, and I was ignored for food service."
Pros: "Good service"
Cons: "Not individual TV Different seat for the other ticket Issues with the hand bag in the moment of boarding"
Cons: "There is not even a USB available..."
Pros: "Good food, drinks and entertainment."
Cons: "The flight from Bogota was delayed"
Pros: "It was a 50 minute flight, so entertainment and food are irrelevant. The flight took off and landed on time and the crew was very pofessional snd efficient."
Cons: "The price - for a short distance fliht the price-tag was pretty steep."
Pros: "Flight crew was lovely, I was surprised to learn we received lunch on such a short flight, and make sure you get to the terminal early as the shuttle you to the plane. I would definitely fly Avianca again!"
Cons: "Baggage Handling, baggage did not come, at least the"
Pros: "I happened to get the row behind first class, so there was more leg room."
Cons: "The seat I was in felt like it only had a few millimeters of cushioning and was very hard. Pretty rough for a 4+ hour flight."
Pros: "The aircraft are modern and well marinated and the flight and cabin crew are very attentive. There is meal service in all cabins!"
Pros: "As a rider enjoyed also many food provided thasn asny airline."
Cons: "Service of no question."
Pros: "My bag appears"
Cons: "Avianca could capacite your personal. Price - Service is not real"
Pros: "Flight left on time, I felt safe."
Cons: "I think it was a little more expensive than expected."
Pros: "Nice on flight attention"
Pros: "On time."
Pros: "they put me up in a hotel for the day"
Cons: "THEY CANCELLED THE FLIGHT WITHOUT GIVING ANY REASON. DIDN'T NOTIFY ANY PASSENGERS UNTIL THEY ARRIVED AT THE AIRPORT FOR THIS 6AM FLIGHT. NEXT FLIGHT WASN'T FOR MORE THAN 14 HOURS LATER."
Pros: "The food was decent"
Cons: "Forced to watch only 1 movie for the crew, and the seats eere not as comfortabale"
Cons: "My passport was not due to expire for the NEXT 4 months AFTER my come back day The lady from Avianca didn't let me board due to my passport expiring 4 months after my return day. I had to pay for a 24 hours expedite / rush passport. ALSO, once I got my new passport (17 hours later) I was told that I had to pay $170 penalty for moving my departure day and $680 because I had to adjust to the new ticket price. At that point I decide to buy a new ticket with a different airline. AVIANCA SUCKS!!! They are NOT very accommodating at all. Will not recommend this agency and I WILL NEVER ever again will use their service."
Cons: "Got an email saying my flight time was pushed back 2 hours, flying from Flores to Guatemala City. This meant that I would not make it to Guatemala City in time to catch my flight back to the U.S. As a result I had to cancel that flight and forefeit over $300, AND I had to forfeit the $120 I paid to Avianca. So, Avianca just randomly decides to significantly change flight times and it costs me over $400, AND without a way home. The submission to consider even a partial refund was rejected in a matter of days. This is the worst airline ever and you should never ever rely on a flight with them."
Cons: "Bad customer service when dealing with the issue."
Pros: "The crew was amazing. But there were to many people on the flight for what’s going on. There were middle seats sold and people were upset."
Pros: "Crew nailed it. Came by not just for food and drinks but also frequently enough to collect trash/plates/empty cups."
Pros: "Crew was awesome"
Cons: "We ordered special meal, and it was even confirmed in the boarding pass but it was never delivered on board.... attendant said they did not get any special meal"
Pros: "Crew was great"
Cons: "All was great"
Pros: "Nothing to like when 1. you are arriving at your destination after 24 hours plus delays. 2. you paid Comfort+ class (not cheap) and are constantly pushed back in the Main Cabin."
Cons: "Actual flights flying on time. What a mess!"
Pros: "The crew was amazing! They were helpful and professional. Made the flight wonderful. Our stewardess, Brenda Joyce, has great energy. My daughters and I were taking a trip to honor my husband who recently passed and she was phenomenal at keeping our spirits up."
Cons: "Better snacks."
Cons: "More leg room."
Cons: "Pay close attention when boarding in Cabo as they board multiple flights out of the same gate and it could be easy to get on the wrong bus."
Pros: "Crew was great (once they arrived)"
Cons: "1.5 hour delay added 5+ hours to our travel day. Not fun..."
Pros: "The crew was wonderful, the food was great, the ride was wonderful."
Pros: "The crew were kind and courteous. The seat was comfortable."
Cons: "Changed Gates and airplanes after about a 4-hour delay Toward end of flight, the main cabin FA announced she wouldn’t be accepting half-empty water bottles as trash because Flint MI doesn’t have clean water. After an inconvenience-filled day, I thought this was pretty poor service and out of line"
Pros: "Plane was nice and clean. Staff attendants were great & respectful."
Cons: "Arrived 30 minutes late. The food is ridiculous."
Pros: "Got me there Safely"
Cons: "Couldn’t understand announcements... at all! By flight attendant or pilot"
Pros: "Ease of boarding and deboarding"
Cons: "The flight was delayed (naturally) so the crew was rushed and inattentive. No pre-flight beverages in first class, and then no follow up service once aloft unless you asked. Makes me wonder why I’m paying extra for mediocre service."
Pros: "We had purchased economy tickets and got assigned seats that were not next to each other. As we were boarding the ticket person gave us a new seat assignment closer to the front and next to each other – we really appreciated and liked it. Makes me want to fly Delta again!"
Pros: "left on time and arrived early"
Cons: "no legroom even in first class."
Cons: "Ac not working properly. Hot."
Pros: "Courteous flight attendants"
Pros: "Quick flight"
Cons: "Delayed and then arrived at airport and sat on tarmac for too long waiting for clearance to go to gate"
Cons: "The schedule was not good and I was needed to take later flight than I ordered."
Pros: "Was given a seat with more leg room in a exit row because the extra volunteers."
Pros: "Me atendieron muy bien , tuve un excelente viaje"
Cons: "Loud annoying flight attendants. On the plane, off the plane. Terrible delays"
Cons: "Flight delay 5+ hours poor Service"
Pros: "Great friendly crew"
Cons: "Seats are getting smaller, expensive food"
Pros: "The plane was on time, the crew was friendly, no delays, landing was fine. In fact we actually made it a little before the time that we were scheduled. Since the flight was so short, I did not have any food."
Cons: "The seats were a little small."
Cons: "The leg room is ridiculously small."
Pros: "All wonderful."
Pros: "Flight attendant Gillian Awesome. Crew was fun and made my kids first flight great."
Cons: "VERY bumpy ride- scary"
Cons: "The tsa is worthless"
Pros: "movie choices are great"
Cons: "the people sitting behind me kept talking about dying from the aircraft, it makes me uncomfortable."
Pros: "Boarding went smoothly. No delays were encountered. Everyone behaved themselves.no"
Cons: "Only problem was I couldn't get connected to the wi-GI."
Cons: "Boarding wasn't very prompt, but went smoothly once it began."
Pros: "Free tv"
Pros: "Getting to ATL"
Cons: "We boarded, they closed the door, told us to turn our phones off, acted like we were leaving, then informed us we had an hour delay. The flight attendants remarked that they couldn't hold us hostage and could get off if we want. The whole thing wasn't done properly."
Pros: "Smooth. Fast."
Cons: "This flight was bad from the beginning. We tried to check in and immediately received an error msg stating there was a mis connection due to a delay on the cancun to atl flight. This made no sense bc the cancun to atl flight left on time. We landed 6 minutes late but had already been rebooked to a later flight to LGA. I'm also disappointed delta even allowed us to book on the original flight because there was no way we could have made that connection!! We arrived at our terminal 20 mins prior to boarding for the rebooked flight. It took us approx 2 hrs to get through customs and security in Atlanta."
Pros: "As expecred."
Cons: "Chaotic boarding process."
Pros: "Very nice Flight Crew from Detroit to Las Vegas!!"
Cons: "The ground crew (in Detroit) were unfriendly and rude. I asked two simply which line I should be in, the First lady just ignored me, the second gentleman rudely told me where to stand. They were not terribly busy at the time and I politely asked as I was unsure which line to be in. The flight attendants (only from ORF to Detroit) also were unfriendly with an attitude. Just simple stuff. I asked for extra ice, she thought I said no ice. Simple mistake, no big deal but when I explained that I actually wanted extra ice she was perturbed!"
Cons: "Delta connect carrier not good for comfort seating and service. Would not fly them again. Would go to another airline iinstead."
Pros: "The flights were all on time, in fact a bit early. The crew was very helpful, both on the ground and in the air. They were courteous and not patronizing."
Cons: "Offer more healthy choices for food. Give larger amounts of beverages particularly water."
Pros: "People, your people were fantastic!"
Pros: "Crew was helpful, plane was clean and food is decent"
Cons: "Have to request wheelchair service twice as the receiving staff handing the wheelchair to another company for departure staff. Only one counter handles wheelchair request at each leg. They are so strict with liquids that all baby foods had to put in a separate bin and we had to go to another security point for clearance. It took 2.5 hours to go through all that, that is with wheelchair priority! Boarding was horrible at the gate."
Cons: "I left my wallet on this flight. It was extremely frustrating that I was unable to speak to a live person to find out if the wallet had been recovered. I filled out the form online and now have to wait 2 to 3 weeks!"
Pros: "Reasonably comfortable, quick flight."
Cons: "Missed connections due to late flights - twice."
Pros: "The crew was amazing. It would be nice to be informed that although beverage service is suspended, you can still request drinks that are available. I had to find this on the website and didn't get anything by a tiny water bottle for both of my 3+ hour flights."
Cons: "I understand main cabin isn't supposed to be as upscale as 1st class, but it would do well if the seats were a bit more comfortable and the headrest was softer, it feels like a lump or sack of potatoes. Very stiff and hard. Also, having enough arm room would be nice so you're not fighting the person next to you for space on the armrest."
Pros: "Flight was slightly delayed (20 min). However, boarding was quick."
Cons: "The flight was full so no option to distance."
Pros: "Crew was awesome...love AA crew! Always and this time superb!"
Cons: "Leg room gets worse and worse...boarding sucked since they took our bags and we felt like it was only us that were singled out!!!"
Pros: "On time, main cabin extra was great, crew was nice, entertainment was great."
Cons: "No criticism"
Pros: "Easy boarding process, friendly crew member and smooth flight"
Cons: "The flight was delayed which impacted our connecting flight."
Pros: "Crew was nice, entertainment was good"
Cons: "Food was mediocre"
Pros: "Once boarding, we didn’t wait long for take off."
Cons: "Being on time."
Cons: "Flight was delayed for no reason given. Flight attendant touched my baby without asking if it was ok. Too many announcements over the speaker. 20 min one trying to sell us a credit card was ridicoluolously long. It was also after an ad for it on the video screen."
Pros: "Crew was kind and attentive"
Cons: "Flight delayed 3 hours and sat on tarmac in nyc for 45 minutes"
Cons: "Cramped seating and illogical boarding process"
Pros: "Excellent seats and early arrival"
Cons: "Lack of food choices or entertainment"
Cons: "My luggage was delayed. I received it the day after"
Pros: "The agent at checkin was so kind, nice, professional and superb...I will always fly American Airlines....you have the best checkin agents, best gate agents (super funny yet professional) and also the flight crew was absolutely amazing!"
Cons: "baggage claim in Costa Rica is terrible service...but that is the airports fault since this happens with other airlines.....something has to0 change!!!!"
Pros: "Military boards with first class."
Cons: "It was very warm on plane. Sat on tarmac for 30 min with no explanation. Flight attendant said she didn’t have any head phones but the. I saw another one with head phones later in the flight."
Pros: "We got there."
Cons: "Long delay. We were worried we would miss our connection and we had to dash to catch our next flight."
Pros: "Arrived early. Friendly pilot."
Cons: "Attendant did not offer snack choice."
Pros: "4 flights and all of them in middle uncomfortable seats. I requested aisle seats many times and counter agents were unhelpful and rude."
Cons: "Better seat options and more comfortable seats"
Pros: "The crew was very nice and friendly"
Cons: "There was a technical difficulty with the plane, which made a short delay in our flight."
Pros: "0ntime quick boarding"
Cons: "cost to check baggage"
Pros: "ontime easy boarding comfortable and quiet"
Cons: "no gluten/dairy free items"
Pros: "Crew was efficient and cordial"
Cons: "Overhead bins are small so they take rolling luggages down. Would have been good to know ahead of time d/t fragile items in carry-on"
Pros: "Crew was wonderful"
Cons: "Not getting service even SW served on 45 min flight"
Pros: "On time departure, this flight tends to get delayed, not this time. Good service and pleasant flight."
Cons: "I prefer personal entertainment systems."
Pros: "Finally getting my Bud Light"
Cons: "The inflexibility if crew about changing into empty seats at same price range. Gate attendant not allowing my to carry my purse on beats had to hide it."
Pros: "The plane was late but from that point everything was fine."
Cons: "I’m not sure how this flight was as I missed it due to a delay from YYZ to ORD"
Pros: "everything but the cabin temperature. it was very hot and uncomfortable."
Cons: "Too warm in the cabin."
Pros: "The flight crew was very nice."
Cons: "Small, ol, uncomfortable plane."
Pros: "Can’t say anything good"
Cons: "When boarding crew was rude because carry on did not fit the overhead compartment. No options to choose from for entertainment. Flight was delayed almost an hour while sitting in plane. Food options almost nonexistent"
Pros: "No problems. Everything was smooth"
Cons: "Took 35 min to move from the gate with everyone buckled in."
Cons: "did not use the flight. The flight was delayed and I would have missed the connection, so AA switched me to other flights."
Pros: "No big crowds trying to board. Everyone had room for their items in the over head. Love the one seat by itself. Very short flight but the one steward still served beverages and cookies."
Pros: "Our flight crew was very nice."
Cons: "it was a short flight, no food or drinks."
Pros: "Everything was fine"
Cons: "The trip was good"
Cons: "3 to 4 hour early flight should have chargers on the plane."
Pros: "Easy to change the flight to another time of the day."
Cons: "Very good. Service. They try to bring customers ‘ convenience."
Pros: "The crew was very friendly and accommodating. The food as usual just snack type food for purchase as expected. The entertainment system malfunctioned and we could not watch the movie they offered. However one flight attendant was very nice and gave my kids special cookies. Nice touch!"
Pros: "Horrible hospitality. The flight was initially delayed for computer issues which understandably happens. However, we were later switch to another plane 4 hr later, boarded, de iced, taxied, then notified he flight was cancelled at 1 am because the crew hit their maximum work time. We were de-boarded. There was no organization to get vouchers passed out. The hotel ran out of rooms for passengers. The whole trip was 16 hrs delayed and no customer service provided."
Pros: "The crew were very kind and helpful, going above what was needed!"
Pros: "Mostly everyrhing"
Cons: "Food was so so"
Cons: "Too many delays"
Cons: "Check in staff was unprepared for volume of people. When asking an American Airlines agent if I could use the priority check in because I had priority seating I was told no. I was informed by a customer going that way that I indeed could. When I got in line for the priority check in, the agent looked over and very loudly said that I was in the wrong check in area. Given the volume at which it was said to me I felt embarrassed, and was upset at the fact that I then had to respond that I indeed was in the correct location."
Pros: "My flight was very good and I had no issues.I was very surprised how smooth everything went and I will be use kayak again."
Cons: "There was nothing to dislike.I will use kayak again I know that much"
Pros: "Flight crew kept us advised of the weather situation (thunderstorms/turbulence). Did a good job of finding a route that was fairly smooth. Overall very pleasant flight and crew."
Cons: "It's an MD-80. Need old cigarette-lighter style plug to be able to charge anything. No inflight entertainment unless you use snail-speed Go-Go internet service."
Cons: "No power outlets or USB ports on a 5+ hour flight. Not great for business."
Pros: "the clerk at the boarding desk was kind"
Pros: "Personal service and care by the ticketing to seat our family together"
Pros: "Easy access to the Laboratory, location of my seat"
Cons: "The flight attendants were not that friendly and do not like me asking for so much water (4 times) on a 9.5 hour flight. This was operated by American Airlines...they need to be nice and smile. I asked for a gluten-free meal which they did not have two hours later I find attendant gave me a meal from first class but someone did not eat. A little disappointed!"
Pros: "The crew was nice and came by often."
Cons: "There was a dog on the 10 hour flight, I thought United Airlines had an 8 hour limit. The dog barked throughout the flight, so obviously it was a pet not a service animal. UA needs to enforce its own policy."
Pros: "Crew was very attentive and professional, and the food and beverage on the Lufthansa transatlantic sector were better than US carriers offer."
Cons: "The economy seats on the Lufthansa A350 were extremely uncomfortable and seemed excessively narrow as well has having cramped legroom. I could not get comfortable let alone sleep, and my backside felt like I had been sitting on a park bench rather than a long haul coach airline seat. I will avoid this aircraft if possible in the future."
Pros: "Crew was friendly, professional, and communicative."
Pros: "Friendly crew and comfortable seats"
Cons: "The flight took off late due to baggage not being loaded in a timely manner and the wait on the flight when we arrived was much longer due to equipment not being handled properly; because of this my family and I missed our connecting flight."
Cons: "When boarding we were suddenly told that we're not allowed to take any carry-on and all this without prior notice as far as we knew. They just told us bluntly, our tickets are not eligible for any carry-on which ticked us off and they wouldn't budge."
Pros: "enjoyed getting moved up to economy plus with my premier silver status."
Cons: "the little kid kicking my seat behind me which is no one's fault except the parent which you can't police."
Pros: "Not a crowded flight, Norfolk is usually a easy transit even when busy."
Cons: "Very cramped seating when your 6’ 260;"
Pros: "Early arrival. Smooth flight"
Cons: "Check in was confusing."
Pros: "It was good. One crew at the boarding station was not helpful but another stepped in and she was awesome."
Pros: "The landing was one of the smoothest I have ever experienced on the Belize runway. And that is saying alot, as the runway is very rough!"
Pros: "Everything was excellent but the decent was probably the roughest I've ever experienced. The poor Stewart ran with bags and wet naps up to touch down. The beverage and pretzels were great."
Cons: "Everything was excellent. We did receive a beverage but no pretzels."
Cons: "Perhaps a choice of two items could be given for a snack."
Pros: "The staff that is it"
Cons: "The plane broke down I was put on standby offered a middle seat and I'm a bigger guy I was stuck in between 2 other bigger guys and wasn't offered any compensation I'm anyway!!!! The next review will be on yelp"
Pros: "The check in process"
Cons: "See above"
Cons: "The delays and cancellations overwhelmed the gate attendant. She was not able to effectively manage the situation and quickly became chaotic"
Pros: "Clean newer plane. Nice staff. Smooth flight. Flight was on time"
Cons: "Tsa frisk"
Cons: "The flight was delayed 2 hours"
Cons: "I hit the side of my foot on a sharp piece if metal that was exposed on the right side of my seat. I bled and took pictures"
Pros: "Flint got delayed"
Cons: "My suitcase was damaged no longer usable"
Cons: "Flight delayed. Missed my 2nd flight. Stuck overnight at airport. Vacation ruined"
Cons: "Something was wrong with the plane and I miss work"
Cons: "Everything, TSA agent said my guess is as good as his when and if we are leaving I was upset at that kind of response. Never will use united ariline agian."
Cons: "Near 5 hour delay at departure airport with very poor communication."
Pros: "The space and entertainment was good"
Cons: "2 hrs delay"
Pros: "The plane was not very full...that made the experience so nice. All passengers were there early and boarded quickly allowing us to leave the ground ahead of schedule. They offer entertainment using their app on your phone or notepad."
Pros: "Same as above"
Cons: "Same as above"
Cons: "Missed my connecting flight from Newark to Ft. Lauderdale due to a 30 minute weather delay, and then an hour long delay imposed by Newark Airport due to air traffic volume. I had to sleep (barely due to all of the nighttime maintenance going on) on the damn floor by my standby gate because I couldn't afford a hotel and United refused to pay for one."
Pros: "The people on the plane were friiendly enough, the customer service once we were on the ground was terrible"
Cons: "United Customer Service Blamed weather for a delay, I am a pilot and didn't see any weather delays posted for Newark. Even if there was weather, they didn't hold our outbound flight and missed it by 15 minutes. Didn't comp us for a hotel, had to stay in Jersey out of pocket, Jersey is busy, dirty, smelly, and overcrowded. Not enough infrastructure for the people. We were lucky we got there 2 hours prior to flight time and had TSA Pre Check."
Pros: "Free wifi, snack was yummy"
Pros: "I had not been given a choice of gluten free meal before boarding so I declined the food offered, and the attendant, without my asking her to , went and found something gluten free."
Cons: "The entertainment screen did not work well."
Cons: "Food,crew could be better"
Pros: "Pilot did a great job tried to hit as little turbulence as possible. Smooth landing. Flight attendants were very nice from Norfolk to Newark"
Cons: "Both planes were late, and you sent this questionnaire before flight had even arrived in Omaha"
Cons: "Flight cancelled. Went with another airline. Waited 1:20 to get assistance"
Pros: "The United skybus we were on from ORF to EWR was comfy."
Cons: "Waiting on the tarmac at ORF for 1.5hr to find a de-icing crew and nearly missing the next flight leading to a multi-terminal sprint to make it."
Pros: "Onboard entertainment options were great."
Cons: "United terminal gate crew at Norfolk International was horrible."
Pros: "All flights on time. Always I used the same apps for my tickets!!"
Cons: "Flight was cancelled"
Cons: "I don't think it's fair that you don't any money back of you cancel your plane ticket. It shouldn't matter what type of ticket it was. You should at least be allowed a voucher for the amount of the ticket at a later date. Even if it's a percentage off, you should be allowed something. How is it that you can buy a car worth thousands, and be allowed to return it under the Lemon Law. When a company called can make billions of dollars doing this, it's just taking advantage of the little people."
Pros: "The courtesy of the attendants was good"
Cons: "snacks could be doubled"
Pros: "I think your agents on up did well handling rebooking and upset people. I was told I would miss my flight first thing this morning but the agent was able to get me on and I arrived in CR only 1. Hour late. Thank you for the great service. It has to be hard picking up the pieces after the hurricane."
Pros: "wheelchair and cart to get to my plane because of a knee injury"
Pros: "Norfolk is always good and professional"
Cons: "The fact that not only was my flight cancelled but so was its replacement with no explanation."
Cons: "Our flight had a "mechanical delay" which drug on for several hours (every 30 min there would be another 30 min delay). This eventually meant we would miss our connection to Munich and had to be rescheduled to the following day. The next day we had another round of "mechanical delays" and just barely made the connection."
Pros: "Absolutely nothing. Worst customer service my 15 month old daughter and I have ever experienced. United airlines does not care about us one bit. They put my daughters safety at risk with such lack of compassion. Caused such unbelievable stress and chaos. I will continue to tell everyone I know how horrible this was. No one will want to fly United after they hear what my daughter and I were put thru."
Cons: "Typical horror story... Lied to by gate attendants... Hours late to destination with no apologies... Essentially got totally screwed without reimbursement."
Pros: "The crew and everything on the plane was ok and as expected."
Cons: "A WELL INFORMED TICKETING AGENT!! I almost missed my flight because the agent at the ticketing counter did not want to let me on the plane because he insisted that I had the wrong COVID 19 TEST to enter my country (Guatemala). I told him multiple times that the test was accepted and that other family members flying on other airlines had no problems entering Guatemala with that test. I even spoke with a Supervisor and the result was the same. It was until I was able to talk to the manager who gave me the time of day and actually read over what I had for the TEST and said it was ok for me to get on the plane. I had no problems what so ever getting into Guatemala with my test results, my fligh was #243 from FLL-GUA on 27/10/20"
Cons: "Not one single thing."
Cons: "Spirit airlines kept hundreds of passengers waiting in line at the airport for up to two hours just to get our bags tagged. We still had to carry them over to the men who actually sorted and loaded our luggage. Other airlines print out our baggage tags at kiosks along with our boarding passes, so we can immediately apply them to out luggage ourselves and then hand them over to the loaders. If Spirit Airlines had that feature at least two-thirds of us would not have had to wait hours in line."
Cons: "The delays, the flight as a whole, and the airline NOT losing my bags!"
Cons: "Ay least a cup of water"
Pros: "Crew was polite"
Cons: "Not lose luggage, have a better system in place to deal with system downs. PICK UP YOUR PHONES AND RETURN MESSAGES"
Pros: "The boarding"
Cons: "I realize it’s an economy airlines, but to have to pay to get water seems a little extreme."
Pros: "The crew was very kind and helpful"
Cons: "Seating could be more comfortable"
Pros: "Simple plane"
Cons: "Could have been on time. Missed connection. Spirit blamed weather and rebooked me next day 24 hours later. No meals or hotel took 3 hours to learn that I was on my own. Don't use Spirit not worth it."
Pros: "Yes was really nice"
Pros: "Nice crew. On time departure."
Cons: "Seats a little more comfortable."
Pros: "Price was good. No frills as no tv or food...not even peanuts. Plane left and landed on time. Free personal bag size was good."
Cons: "All was as I expected so no complaints."
Pros: "Thank God the crew in Ft Lauderdale has lessons on customer service. Maybe they need to train Philadelphia's crew."
Pros: "Customer service was good and no delays"
Cons: "Nothing that I can’t think of."
Pros: "On time"
Cons: "Cheap airline, a flight, no more no less"
Pros: "Clean new plane"
Cons: "Not much legroom."
Pros: "Flight crew was great"
Pros: "The price initially was a good price for direct flight."
Cons: "I think the charge for carry on is rediculous, customer service was not impressive as well as friendliness."
Pros: "New plane nice crew"
Cons: "Small tray tables"
Pros: "Service was very efficient, flight was on time, in flight was service was very good. Overall service and flight was good."
Pros: "Flight staff were very professional and courteous. Pilot kept us informed of status regularly."
Cons: "There is a charge for virtually everything including check in and soft drinks."
Pros: "should incluid baggage in Price"
Pros: "It was the cheapest"
Cons: "No food.. uncomfortable seats"
Cons: "Didn't like that the flight was over booked"
Pros: "Liked the way Spirit Airlines were transparent in letting us know all the additional charges at the time of booking itself."
Cons: "entertainment system can be added to the flights , as we don't get coffe or Tea for free , we can be occupied by watching some channel."
Pros: "Staff were good (check-in staff and flight crew)"
Cons: "The cheaper seats don't recline and, even me being a petite woman, there is very little room to move. The seats are banged from behind. I have short legs and could not extend my legs without kicking the person in front of me under the seat. For a "no-frills" airline, by the time you buy your seat and your baggage, it's barely cheaper than the others."
Pros: "Captain made up time"
Cons: "It was ok"
Pros: "Flights were on time. The pilot gave us a smooth ride & landing."
Cons: "The drunk lady next to me, but hey, it's Vegas baby!"
Cons: "Told agents that my wife is Russian, but is a permanent resident, so they told me to put the resident card number on her reservation, but did not mention anything about her Russian passport being needed. So once we discovered that we needed my wife's passport, I contacted Uber to pick me up. take me home, so I could get her passport, but, since her reservation was in her married name, the agent had to redo her reservation to her maiden name and we missed our flight. Also, since I had already checked in with one bag, the bag made the flight without us, as it was not in the Houston airport."
Pros: "Better leg room, departure and arrival faster than expected which was awesome!"
Cons: "You can't even offer water on a flight without charging?! That's a little ridiculous"
Pros: "CHECK IN WAS FINE. ATTENDANTS WERE KIND."
Cons: "2 HOUR DELAY. WE HAD TO GET OFF THE PLANE AFTER BOARDING. WE ARE SENIORS AND IT WAS DIFFICULT TO GET OFF AND BACK ON AGAIN."
Cons: "Seats absurdly tight and uncomfortable, no legroom and no real tray table. Had to pay for water."
Cons: "Spirit Nicole and dimes u for everything. My carry on bag was less than a checked bag."
Pros: "Friendly crew and clean cabin. And the cheapest direct option from Las Vegas to Seattle."
Cons: "You have to pay for carry-ons and checked bags! Minimum of $40 each, even if you pay in advance. Check in online the day before was also difficult and is only possible if you have a Spirit Airlines account and password. They charge a la cart for EVERYTHING - seat assignments, early boarding, printing your boarding passes at the counter, and on the flight - soda, snacks, coffee, tea and even WATER! They only came through once with beverage service and I was coming back from Vegas (so thirsty and in need of hydration) and legitimately had zero options for a drink in the last 3/4 of the flight!!! The seats are like lawn chairs, but harder. And there's no little pocket to store magazines and whatnot. And the most amazing of all - you get like 1/4 of a tray table! Don't think about using a laptop or working on one of these flights 'cause there is zero space for your stuff!"
Pros: "Tough airline. Saved almost nothing with all the extra charges would have been better off flying jetblue. Won't be a repeat customer. The thought of flying Spirit longer than 2 hours is horrifying."
Cons: "The Service was poor everywhere and it is not as cheap as they say"
Pros: "Staff was nice and flight went smoothly"
Cons: "$55 for a carry on bag; very small seats"
Pros: "1.) THE FACT THE PLANE WAS EMPTY 2.) THE PUT US IN AND EXIT ROW 3.) THEY FLIGHT ATTENDANTS TRIED TO BE FUNNY"
Cons: "1.) ALL THE B.S. FEE'S THEY TRY AND CHARGE 2.) NO WIFI, NO ONBOARD ENT. 3.) NO IN FLIGHT DRINK OR SNACK 4.) THEY TOLD ME I HAVE TO CHECK MY SURFACE PRO OR PAY A $55 FEE TO BRING ONBOARD WITH ME. 5.) THEY CRACKED MY SCREEN ON MY $1,650 BRAND NEW MICROSOFT SURFACE PRO!!!!!"
Pros: "There was no one at the agent desk during the boarding time and that's when we all started to look up the status of the flights. Finally someon showed up but was unsure about the delay time. I had to react quick and purchase a flight with American to make it back in time for work. When I called spirit customer service I was told you missed your flight so no refund. After re-explaining my situation it fell on deaf ears. Reality of this is that I won't fly spirit unless it's my final chance to get somewhere that is an emergency. The seats are uncomfortable and not even water is complimentary. Cheap flight but all the add-On are not worth it"
Pros: "THE FLIGHT WAS ON TIME, didn't have any delays. Crew was friendly. I kinda liked the fact that you can pay for your food only if you want to, not everyone likes the food or snacks airlines offer so its cool to be able to choose. I guess spirit airlines is practical for adventurous people, but not comfortable for family groups cause as you ad on services it gets too expensive."
Cons: "There is no entertainment on board. It gets boring and not everybody wants to sleep so, some music onboard would be fine. Not enough weight permitted on checked bag. Baggage fees to expensive. Depending on what you would like to snack on board some of the prices where to high."
Pros: "On time flight."
Cons: "We need legislation that will require sites like Kayak to honestly depict the price of a standard airline ticket. This should include bag fees and especially fees for carry ons. When customers have to go to the airline website only to find out that each checked bag is $100, carry ons are $100, assigned seats are another $20 and no food is served, Kayak, at that point has become dishonest by not disclosing this information until after it is too late. Please tell us this information in advance, not after the fact. In the mean time, stay far, far away from Spirit Airlines. I can't wait for them to go out of business."
Pros: "No gate switching last minute, the plane was reasonably clean and the crew was friendly & professional."
Cons: "The plane got delayed once taking off from LAX: once because they got delayed after landing and heading towards the gate, which I understand might be out of their control and then because they found a "loose piece of plastic that had to be looked at by a mechanic before take off". My biggest beef is water. I just wanted some courtesy water which I thought is like an universal right, but was told that if I wanted water, i had to buy a $3.00 bottle. Seriously guys? That is just ridiculous."
Pros: "I liked that the flight was nonstop"
Cons: "I didn't like feeling like I was in a sardine can. Even the waiting area at the airport was cramped and made you feel like you were second rate. I won't be anxious to fly Spirit in the future."
Pros: "legroom and seat size - they were more expensive"
Cons: "additional payments for seats and baggage - end price higher than normal commercial flight"
Cons: "There was a security breach at BWI so everyone in the security line was stalled until it got sorted out. It did eventually get sorted out, and I (along with another ~10 passengers trying to get on the spirit flight) made it to the gate with 10 minutes to spare before departure. When we got there, we learned that not only had the message about the security breach not been relayed, the flight had left 10 minutes early! They offered us refunds but could not put us on another flight until the next morning. I took the refund and bought another flight out. The next morning, I checked the receipt for the refund and Spirit had refunded my entire trip despite me asking them not to! So now I had no return flight to get back home. I called spirit and they said there was nothing they could do for me. No credit, no putting me on another flight for free, nothing. I ended up having to take two red eye flights over 12 hours to get back home. Absolutely awful experience, and Spirit still refuses to do anything to make it up to me."
Pros: "The crew tries to make the flight pleasant and fun."
Cons: "You have to pay extra for everything, including water, snacks and soft drinks. There is 0 entertainment on board (no tv, no music). Chairs don't recline and are uncomfortable."
Cons: "Rebooking was a disaster, no information was given as to why the flight was cancelled"
Airlines flying from Virginia to Central America have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Virginia to Central America
Masks required on board, masks provided on flights from Virginia to Central America
Social distancing seating
Middle seats unavailable to book on flights from Virginia to Central America
Testing for antibodies, testing for symptoms for flights from Virginia to Central America
Waiving of change fees. Search flexible flights from Virginia to Central America