Daily cleaning, installation of cabin HEPA filters on flights from Virginia to Spokane
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Scores according to KAYAK customer reviews
Pros: "Is definitely more organized. Hope it stays the same when things come back to “normal”"
Cons: "Some of the seats were not able to recline, and it was so uncomfortable."
Pros: "Crew was friendly and very clear about masks."
Pros: "Prompt boarding and departure."
Cons: "Refreshments and up to date airplane. Plane seem outdated and very loud. Flight attendants could use a friendlier demeanor"
Cons: "Less legroom than other airlines but have never flown to South America before"
Pros: "Crew was great"
Cons: "All was great"
Pros: "The crew was nice!"
Cons: "It was a good expiriance traveling with delta!"
Pros: "The crew was amazing! They were helpful and professional. Made the flight wonderful. Our stewardess, Brenda Joyce, has great energy. My daughters and I were taking a trip to honor my husband who recently passed and she was phenomenal at keeping our spirits up."
Cons: "Better snacks."
Cons: "More leg room."
Pros: "That there were TVs on the seats to watch and it was quick boarding"
Pros: "Early departure"
Cons: "Absolutely nothing"
Cons: "Upgraded to comfort, I’ve never sat in a better seat. The crew was all very polite, informative and friendly. Quick and easy flight. Thank you!!"
Pros: "Not very crowded"
Cons: "The pplane was two hours late to depart due to technical issues."
Pros: "Microphone in seat 31 E (isle seat) did not work. It has a short in it."
Pros: "Ease of boarding and deboarding"
Cons: "The flight was delayed (naturally) so the crew was rushed and inattentive. No pre-flight beverages in first class, and then no follow up service once aloft unless you asked. Makes me wonder why I’m paying extra for mediocre service."
Pros: "Boarding was quick and prices were fair"
Cons: "I sat next to a creepy intoxicated man during my flight and I was not helped out. When I first sat down he was speaking to me and trying to hit on me but I showed that I wasn’t interested. I didn’t even have to sit down to smell the alcohol on him. During the flight he tried to place his head on my shoulder and tried to get close to me. I was too worried to call for an attendant because he was intoxicated but when the attendants would come and offer us food I tried to make it clearly visible that I was anxious and uncomfortable and NOTHING. To make it worse they continued to serve him alcohol!!"
Cons: "Ac not working properly. Hot."
Pros: "Courteous flight attendants"
Pros: "Good movies and tv selection. Seat next to me was empty, so that was great."
Pros: "Nice plane, comfortable accommodations, great crew."
Cons: "There was anything I didn’t like about the flight, everything was great!"
Pros: "Me atendieron muy bien , tuve un excelente viaje"
Cons: "Loud annoying flight attendants. On the plane, off the plane. Terrible delays"
Pros: "The plane was on time, the crew was friendly, no delays, landing was fine. In fact we actually made it a little before the time that we were scheduled. Since the flight was so short, I did not have any food."
Cons: "The seats were a little small."
Pros: "Beautiful plane, great entertainment system, two bathrooms for economy class, decent food"
Pros: "Flight attendant Gillian Awesome. Crew was fun and made my kids first flight great."
Pros: "Flight was faster than expected, comfy seats, check in was fast and easy."
Pros: "Above feedback is for the MSP to GEG flight"
Cons: "We were delayed due to the air conditioning not working. So, it was a tad warm in the cabin. It would've been nice to have someone coming around with water making our delay a little more comfortable."
Pros: "Boarding went smoothly. No delays were encountered. Everyone behaved themselves.no"
Cons: "Only problem was I couldn't get connected to the wi-GI."
Pros: "On Time"
Pros: "On time"
Cons: "The entry into the Atlanta airport after landing was somewhat chaotic. We were backed up circling before landing for ~ 1 hour and there seemed to be an unusually large number of folks trying to get through customs/security - noe Delta's fault but an unwelcome experience after being in the air for 8+ hours."
Cons: "Boarding wasn't very prompt, but went smoothly once it began."
Pros: "Delta does a great job overall. We used free skymiles from Amex and it was very much appreciated."
Cons: "Not enough leg room! BS!"
Cons: "Never again!"
Cons: "It was late arriving to greensboro"
Pros: "Free tv"
Pros: "Very late flight. Left on time, arrived 25 minutes early! Cabin crew were friendly and cared for everybody's comfort. They distributed a lot of extra munchies. They had real almonds instead of the usual 1/3 ounce peanuts, isn't that wonderful? Lights went off early and stayed that way so that the passengers could easily sleep through the flight. Uneventful flight, and therefore enjoyable."
Cons: "I had chosen 10C in the Comfort+ section of this MD90 plane. I did get my knee bumped more than once. I still like the seat because I can stretch my legs, but people should be aware of the bumping issue; it can be rather painful, and you do not get an apology."
Pros: "Getting to ATL"
Cons: "We boarded, they closed the door, told us to turn our phones off, acted like we were leaving, then informed us we had an hour delay. The flight attendants remarked that they couldn't hold us hostage and could get off if we want. The whole thing wasn't done properly."
Pros: "We liked the personalized tv screens on the back of each chair that allowed us to watch free movies. The flight crew was very nice as well."
Cons: "We were delayed on our first leg of the flight so go into SL late but was relieved to see that our second leg was also running about 30 minutes late. Made for a very late night getting home and needing to be to work the next morning."
Pros: "Got delayed due to the computer shutdown"
Pros: "The crew friendly,boarding was easy the flight was comfortable they even went around and gave blankets they could do a little more with the snacks. There were TVs so the entertainment was really good. Seats didn't go back, wish they did."
Cons: "I wish they had more snacks like JetBlue but all was fine."
Cons: "My seating. Location. We checked in 22 hrs before the flight and received C4 c5"
Pros: "Relatively painless."
Cons: "I do not like the seating and the need to be on a regional jet for more than an hour. Delta should think about passenger comfort when they consider their bottom line. You'll lose me as a customer."
Pros: "Smooth flight, friendly attendants. We had exit Sears so great legroom."
Cons: "Sears not assigned until boarding."
Pros: "Very nice Flight Crew from Detroit to Las Vegas!!"
Cons: "The ground crew (in Detroit) were unfriendly and rude. I asked two simply which line I should be in, the First lady just ignored me, the second gentleman rudely told me where to stand. They were not terribly busy at the time and I politely asked as I was unsure which line to be in. The flight attendants (only from ORF to Detroit) also were unfriendly with an attitude. Just simple stuff. I asked for extra ice, she thought I said no ice. Simple mistake, no big deal but when I explained that I actually wanted extra ice she was perturbed!"
Pros: "The flights were all on time, in fact a bit early. The crew was very helpful, both on the ground and in the air. They were courteous and not patronizing."
Cons: "Offer more healthy choices for food. Give larger amounts of beverages particularly water."
Pros: "Crew was helpful, plane was clean and food is decent"
Cons: "Have to request wheelchair service twice as the receiving staff handing the wheelchair to another company for departure staff. Only one counter handles wheelchair request at each leg. They are so strict with liquids that all baby foods had to put in a separate bin and we had to go to another security point for clearance. It took 2.5 hours to go through all that, that is with wheelchair priority! Boarding was horrible at the gate."
Pros: "The crew seemed to make the best of their situation"
Cons: "The airplane was old and very cramped. Needs to be replaced with a more appropriate plane."
Pros: "Flight was so smooth"
Pros: "The employees were friendly and helpful."
Cons: "We haven't made it to Rochester as intended. It is covid time and our flight had mechanical difficulties. The airlines has provided vouchers for hotel and dinner."
Pros: "One member of the crew who focused on the back of the plane was pleasant and kind during a one hour delay on the tarmac."
Cons: "One member of the crew who focused on first class passengers complained about having to pick up trash, having to stay in Birmingham, and was just unpleasant. The AA system was down in Charlotte which effected everything. The attendant at the gate was very, very short with several passengers. There was not enough AA ground crew at our destination to allow us to embark. They couldn’t move the jetway and unload bags at the same time so we just had to sit there for 30 minutes. At 12:30am."
Pros: "On time with a very pleasant crew."
Pros: "The one gentleman who came to the RESCUE at the ticket counter was AWESOME!!! AMAZING customer service, friendly, and helpful - I had someone else but it was a pleasure watching him take care of others! (He was wearing a tobagan and ear muffs making him look like he had Mickey Ears on!)"
Cons: "Only 3 people handling check in - ALL of the self service machines needed a restock on bag tags so we were all in line for tags and the one attendant at the Bag Drop kept telling us all she couldn’t print tags. WORST experience at RIC in years!"
Pros: "Comfy seat, nice crew"
Cons: "Hour delay before departure; 30 minute delay after landing before we reached gate; 15 minute delay to get carry on bags!"
Pros: "The crew was exceptional. The seats are very uncomfortable. It feels like you are being packed in a sardine can."
Cons: "The airlines need to take into consideration, the Price that passengers pay for an airline ticket, only to be restricted in those uncomfortable positions on the average of 2 to 3 hours."
Cons: "Certain crew members could've been a bit more approachable and friendly."
Pros: "Most was pretty standard. We did arrive 30 minutes early, which was nice."
Cons: "My bag was checked at the gate, and I was told I could pick it up in Sint Maarten, my final destination. I arrived in Sint Maarten to learn that AA had left my luggage at Charlotte Airport, despite having landed 30 minutes early."
Pros: "Crew was great! Flight was smooth and on time!"
Cons: "Air conditioning!!!"
Pros: "great stewardess"
Cons: "extremely cramped old plane with no wifi. Really folks?"
Pros: "There was a hood vibe from crew. I believe the good nature of the crew had a positive effect on me and follow travelers. A pleasant experience."
Cons: "I can't think of anything that would have improved the experience."
Pros: "as expected"
Pros: "Food was not too bad and I liked that they had snacks/ beverages out near the bathroom area for people to eat/ drink in the middle of the flight."
Cons: "Wish bathroom had been cleaned more frequently. Ran out of toilet paper a few times and floor was wet. My seat was broken so I could not recline back for 17 hours and since the flight was fully booked I was unable to move seats. It made the already long flight even more uncomfortable"
Pros: "The airplane was clean and spacious"
Cons: "Improve the snacks and the crew attitude"
Pros: "The boarding process was quick, seats were comfy, staff was very nice."
Pros: "Stewards were good."
Cons: "Mechanical problems and incompetent repair people who forgot to fill out paperwork delayed our flight by 3 hours. Because of this I almost missed my RESCHEDULED next flight and my bag was gate checked to baggage claim."
Pros: "The crew"
Cons: "I just don’t understand how a flight can be delayed three hours from weather the day before. And, of course, we arrived and there was no gate for us. They had three hours to have a gate ready for us. AA fail!"
Pros: "Flight attendants were helpful"
Cons: "My seatbelt was installed incorrectly."
Pros: "Greets you nicely, on time, caring staffs"
Pros: "Flight attendant gave me a free beer!"
Cons: "They left our laggage out in the rain at some point of our trip and the contents of our suitcases were soaked. Ruined a dress my wife had planned to wear to a wedding because the red suitcase bled through to the dress. Underwater, etc was soaked. The extent of it we didn't realize until unpacking the suitcases later. Totally disgusted they could have left our suitcase in the rain uncovered (or perhaps dropped them in a puddle)."
Pros: "Good legroom on economy"
Pros: "Flight loaded on time left on time and arrived on time. Crew were all very nice."
Cons: "British Airways moved us to American Airlines. AA canceled the flight like two hours before the flight was scheduled to leave Baltimore to Philly. Never received any information from either British Airways or American Airlines.i was able to ctahc the second leg of the trip by driving to Philly Airport."
Cons: "Flight was delayed and I missed my connecting flight."
Pros: "On time and no hassles."
Cons: "Uncomfortable old dirty aircraft."
Pros: "NOTHING AA IS THE WORST. This is my 2ND AA experience within a 5 month time period and the first experience i tried brushing under the mat as it was bad however this one TAKES THE CAKE"
Cons: "The airport staff after TSA are RUDE! I was suppose to leave from one destination to another, last night. AA rebooked me without my consent and assumed i would be ok taking a later flight 24hrs later. After hassle, i thought i received a perfect flight which would get me to my destination A WEDDING at that in time. However, i have been rebooked over 5x in under 24hrs and still at the airport from 9hrs later! They do not compensate you and do not even extend the offer!"
Pros: "The 737 was excellent. Boeing still makes the best aircraft."
Cons: "Being rescheduled from an 0830 departure to a 0530 departure, which meant I had to get up at 0300 to get to RIC by 0400 for TSA and check-in. As originally planned I would have arisen at 0500, still early, but not nearly 0300. The equipment had no individual entertainment screens. So we were stuck with whatever was on the common screen...which was bad."
Cons: "Plane was delayed all day and when we finally boarded we were told it was due to an engine problem!! Not good!!"
Cons: "When will the airlines stop cramming so many people in planes with seats that are too cramped. Especially when you are on a regional flight, with a seat crammed in a corner that does not recline."
Pros: "The crew was friendly and informative. They were very helpful. The"
Cons: "The seats were uncomfortable. They were hard and so narrow I had to sit crooked in the seat to keep from getting banged into by the service carts and every person going by to the bathrooms. I'm not tiny, but I'm not huge either, it was just overcrowded. It was also very hot in the airplane the entire way from Phoenix to Spokane. My husband, who is always cold, was even hot."
Cons: "Food could have been better. Plane was 1/2 full. WiFi was not giving all the movies. Only 6 or 7 to choose from."
Pros: "I was last getting on the plane and I didn’t want to check my carry-on and the flight attendant found a spot for me! Nice, quiet flight."
Cons: "The drink cart skipped me! I was definitely awake too. When I got his attention I finally got my drink but I didn’t get a napkin or pretzels offered either. WiFi was iffy and never loaded for me."
Pros: "On time departure & arrival; helpful staff at check in & at the gate; plane was comfortable."
Pros: "Nothing. I will never fly American again."
Cons: "Both flights delayed. Over six hours late."
Pros: "Crew was friendly and helpful. Offered ice after I burned and blistered my finger on the overhead light because it was so hot because it was so old. Pilot got me safely to my destination."
Cons: "-A line of agents asking for passports to even enter the area where American Airlines is located. Crazy security for no reason. -Tiny seats -No legroom for an 8 hour flight -No creature comforts or modern day technology like personal TV's or charging ports. Only 3 Small TV's along the the middle aisle. I remember flying on a plane like this in 1986. Played movies from 2012. Smurfs? Really? -No headphones offered -Burned my finger on the overhead light!!! Still have a blister!"
Pros: "The pilot was great about keeping us up to date on the possible route change and exactly how long we would be sitting on the runway, new arrival time, etc."
Cons: "We sat on the runway for 35 minutes with no offer of a beverage (though there was going to be beverage service). Then just before take off as the flight attendants were snacking in the back, we asked about a possible drink and they said the flight was going to be too turbulent to serve anything."
Pros: "Very friendly staff, clean airplane, great flight! Our original flight was delayed, but we still made it right on time for our connecting flight! I didn't realize when I was booking the flights that American lets you bring a carryon no charge, but United does not. You have to be a "Special" customer with them in order to be allowed a carryon, so we ended up paying an additional $50!!!"
Cons: "I was a little unhappy we were delayed, I had a meeting in Charlotte planned, but these things happen."
Pros: "left early and arrived early. cabin staff was friendly"
Pros: "I liked how quick the flight was to New York"
Cons: "Once boarding the plane and searching for my seat number , all of the cabin went pitch black . The lights went out for not more than a few moments. When the lights came back it was problematic and dim then fully lit to flickering off and on. Whenever it "seems" to have any electrical or mechanical failure. It's natural as a passenger my first thought is it's a Bad omen . I had genuinely lost some faith in the plane ."
Pros: "Much better than the trip to chicago"
Pros: "Crew, clean"
Cons: "Flight delayed as we were pushing back from the gate."
Cons: "So delayed that I was going to miss connection to talked my way onto a direct into New York"
Pros: "Security checkpoint was very quick, being a Sunday morning, and we departed on time. Everything was very normal."
Cons: "The original flight was cancelled so we were stuck at the airport for nine hours. Then the replacement fight was a super old out of date place."
Pros: "Quick flight."
Cons: "Crew was rude and illogical."
Cons: "Everything, will never fly American Airlines again"
Cons: "Super small and crowded flight, no safe distance whatsoever. A particular older flight attendant was cranky."
Cons: "Way too crowded on the plane"
Cons: "Was late"
Cons: "Flight departure could have been on time"
Cons: "Seats are very small, could be bigger and more comfortable"
Pros: "ANA Chicago to Tokyo was so awesome. Crew is super courteous and polite. Food is good even economy class. Good headphones were already in front of the seats. ANA is the one that you want to fly!"
Cons: "Plane delayed to gate from hangar for mechanical. Flight never took off b/c the mechanical issues couldn’t be resolved; no other planes available. My trip postponed a full day, causing me to lose $500. Really poor to arrive at an airport before 6am and not fly for another 24hrs."
Cons: "This was the most uncomfortable flight I have ever had. The plane was so hot we were sitting there sweating the entire time. It made it impossible to sleep or focus on a movie or anything, and it made the flight feel 10 times longer."
Cons: "delayed. missed my connector and had to rebook to a later flight"
Pros: "Able to use my frequent flier miles."
Cons: "Boarding, comfort, de-planing."
Pros: "Leg room was good in economy plus but no entertainment. Flight ran on time though."
Cons: "WiFi was broken and only refreshments offered! No meals for purchase only snack boxes that were horrible."
Cons: "everything started when we tryed to check in online for our flights with Lufthansa, when we got some errors saying that our flights does not exist. NO Emails, not calls, no messages, no voice mesagges left by the company! -called the client service, located in Philipine apparently, the lady confirms that all our flights were canceled (3), then she hangs off the phone. -called the second time, another lady is rebooking me on a different flight, but she informs me that my husband is not on the same reservation as me, so basically he is in another flight. Eventualy she is changing his reservation as well and puts him on the same flight as me. -waiting for the confirmation email, of course the reservation is just for me, no husband anywere. -called the third time, a nice canadian gentelman informs us that the second flights was canceled so he will redirect us via NJ instead of Washington. -we are rushing to the Richmond airport to catch the NY flight, at the counter they let us know that this flights was canceled and we are back on the DC flight. -when ready to board in the DC flight they are announcing the this flights is delayed from 1:30 pm to 7:30 pm due to weather conditions. -waiting in the line to be rebooked in another flight, after 3 h of waiting they decide they can fly to DC at 4:45 pm, with about 15 people on board."
Pros: "The flight going to Newark was cancelled due to the weather. The service person was prompt to changed our flight to Washington, DC."
Cons: "Due to staffing problems the flight going to DC left Richmond 1.5 hours late. The plane left at 4pm and our connecting flight to Rome was starting boarding at 425pm. It was very stressful. I can understand changes due to weather but there is no excuse when it comes to staffing."
Pros: "Boarding was seamless"
Cons: "Planes were older and tight."
Cons: "2 hour delay"
Cons: "Personnel were unhelpful and not forthcoming! Very inconvenient with trying to reschedule to the next day! Felt as if no one really cared if we got there or not! No vouchers were offered for hotels or food!"
Pros: "Nice smooth flight."
Cons: "Hard, uncomfortable seats."
Pros: "No problems and the crew was friendly and helpful."
Pros: "There was no in-flight entertainment. I like when the planes have the TV's so you can watch."
Pros: "Flight attendants were exceptionally great! Gave out free drinks and snacks for no reason."
Cons: "I was very cold!"
Pros: "Courtesy and smiling faces"
Cons: "So many maintenance delays, I wouldn't make any connections. Gate attendants were crabby and not very helpful. Absolutely no leg room. Much less than most major airlines."
Pros: "The crew was very professional."
Cons: "Nothing, good flight and no problems."
Pros: "We were early getting into the Springs."
Pros: "Short flight so little to complain about."
Cons: "Average seats, no in flight entertainment or beverage service"
Pros: "kept on delaying and didn't take off until almost 3 hrs later"
Pros: "The crew was excellent"
Cons: "IF A PASSENGER CANT FIT IN ONE SEAT MAKE THEM BUY A SECOND. I SPENT 2 HOURS WITH SHREK SITTING ON TOP OF ME"
Pros: "Free directv because of the delays"
Cons: "Flight delayed an hour and a half"
Pros: "Very nice crew who were attentive and friendly."
Cons: "Waiting 5 hours for this flight, after a very long overseas flight just about did me in. Wish they had more than one or two flights a day from Denver to Spokane."
Pros: "Relatively, on time."
Cons: "The seats were hardest, most uncomfortable airline seats yet. No padding whatso ever. They now have 4 boarding classes plus the 'special' folks. If you drag your bag to the gate , which slows down boarding, you get it checked for free, if you check it yourself at the counter you get to pay 25$ ... Since older people generally do not want to be carrying luggage up the 'stairs and through the Chicago airport', it means they get to pay extra! I think it is age discrimination that all the airlines are doing. Only the young can fly the cheapest."
Pros: "Staff was courteous and professional. I had a layover and the connection was short but thankfully the staff was helpful. I will continue to do business with united."
Pros: "The pilot had an excellent landing in adverse conditiions"
Cons: "The in-flight concessions were extremely poor. The staff were impolite and inconsiderate"
Cons: "We arrived early and then sat on tarmac for so long we were technically late.."
Pros: "Our departure was delayed by a pump problem of some kind. Then the pilot aborted a takeoff because of another error. Needless to say, we were a bit nervous."
Pros: "The flight was quick and painless"
Cons: "Yeah, it was a bit frustrating trying to rush and hustle from gate to gate with how many times they changed the location!!"
Cons: "Flights were significanly delayed that resulted in missing connecting flights. During my return trip I ran to make my connecting flight just barely on time and once boarded we sat on the plan for an hour before taking off. Flight to get to Richmond on united was a major problem. I work up with a notification that my flight time had been moved up 2.5 hours ( a problem as I live 2.5 hours away from the airport) I called and they said it was a mistake that I was good to take the origional flight. A few hours later I get a phone call from united asking if I could be at the airport 2.5 hours early. I said unfortunately no because I had already spoken to someone from united and they had reassumed me that the origional flight was still good. She then said if I couldn't make it early it was no problem. So I get to the airport at the origional time after speaking to two different agents who told me this was ok to find the plane delayed and causing me to miss my missed connection."
Cons: "Didn't happen"
Cons: "The fact that only one cup of coffee with 2 creamer was the maximum I was allowed. She was no friendly at al"
Pros: "It was Great Thank you"
Pros: "There was nothing good to like about this leg of my trip."
Cons: "I paid for first class and It was the worst flight I have ever been on, sat in the plane at the gate for over an hour with a huge women that was brought up to1st class from economy, she smelled, she was a lush. There was a child that did not quit crying the entire flight, I could not get off the plane fast enough, there was nothing1st class about the flight, we needed fuel after we boarded, then it was a cargo issue,and then it was airport, we should not have been on the plane until the plane was ready for flight.very poor planning you should be embarrassed about the flight."
Cons: "Whers my bag!?!?!"
Cons: "United rerouted us and added another leg to our trip. We never flew Richmond to Denver. We ended up going Richmond -> Chicago -> Denver -> Santa Barbara. This caused us to miss a post-wedding brunch with family that we're only able to see about once every three years. All this after changing our flight out to the east coast the day of the flight (my 8:55pm flight was changed to 5:23pm, and I was notified after 3pm - meaning I had to run out of work early, costing me money, run home to pack, and rush to the airport, only to wait 3 hours for a now delayed flight). The also added another leg to that trip as well (at 3pm, day of). This was a red-eye flight and the last thing we wanted to do was get on and off the plane all night. I will not be flying with United after this trip."
Pros: "Pretty typical domestic flight. The crew on this flight definitely seemed tired and "over it". The one attendant stood blankly, staring off to the back of the plane robotically going through the safety. Far cry from the staff on my previous 10+ hour flight from Munich."
Cons: "No free entertainment whatsoever, and even though the screen reads that flights under 2 hours are $5.99, and our flight was a few minutes under 2 hours, the price was still the regular $7.99. Not worth it."
Cons: "It was so cold on this flight. Like ice cold. It wasn't just me, I traveled with 3 other people who were spread out on the plane and all of them noted the sub zero temperatures."
Pros: "Everything went smoothly, and that's really all that matters. The crew was great."
Cons: "Don't know why we have to pay for entertainment. It used to be free."
Pros: "I like that I was put on another plane and went from Richmond to Chicago. It was a very small plane but mine was overbooked."
Pros: "The pretzel snacks had flavoring added"
Cons: "My seat didn't recline My arm rest wouldn't raise My flight was delayed for hours There wasn't another available flight I could switch to I lost a whole day of work from getting in at 1:00 AM"
Cons: "when i purchased my flight ut was for 6am. After paying for my tickets my flight time was changed to 9am. Then 24 hours prior to my flight it wad changed to 11am due to technical difficulties. This caused me to have to take a later flight out of Chicago O'Hare."
Pros: "Convenient, cheap, best route"
Cons: "Incredibly uncomfortable seats on the express jets - we joked that we need to bring stadium cushions next time. For a full day of traveling, I would consider a more expensive route with another airline than tolerating the hard seating they offer."
Pros: "VERY FRIENDLY CREW!!!"
Pros: "Crew was personable and helpful"
Cons: "Longest boarding I’ve ever experienced."
Cons: "The airline was fine. They weren’t responsible for the weather. Very turbulent flight. They did however showed appropriate concern for crew and kept passengers informed."
Cons: "The seating and on time take off"
Cons: "Getting off the plane my stroller wasn’t there. Then I was directed to 3 different places before I could find it near the baggage area. The reason I had the stroller... to help me Navigate an airport with little children. Totally defeated the purpose. Never again frontier. You all suck"
Pros: "The crew was awesome dealing with the 2 1/2 hours of delays and gate change ."
Cons: "Frontier has problems with all of their flights I think , not just the one I was on . I fly them only when I have too , meaning no one else fly's that route or is just way too expensive . Sometimes they tell you they are delayed , other times you find out at the gate , then sit and wait ."
Pros: "Boarding was just fine"
Cons: "The seats are so uncomfortable! My neck and back are sore!"
Pros: "Crew was friendly, the plane looked to be newer nice and clean amd flight waa on time"
Cons: "The one "personal" bag policy is insane! I was caught off guard and had to pay for a small carry $50 @ the counter before boarding. If I were aware I could've paid in advance for a lower price and brought a large suit case. Thank God it was a short, 2 hour, flighr because it was not a comfortable seating, it was VERY crammed! AND snack and/or drinks during flight are not complimentary. It was really hard to understanding the crew member giving the emergency instructions over the PA, had a very strong accent."
Cons: "Delayed, unexplained turbulence, one work toilet, strange staff..."
Cons: "We waited in line at the check in counter for an hour and a half. There were only two people working and probably 300 people in line. Then going through TSS....took about 30 min....we had to RUN just to catch our flight. Even though we were there almost 2 1/2 hours early. Made for a very stressful start"
Pros: "Clean plane, great customer service."
Cons: "You have to pay for a reclining seat, only the first theee rows have them. You have to pay for even soda drinks. Ok for shorter commutes, but a 4+ hour flight is miserable."
Pros: "Direct flight"
Cons: "Not really a negative thing to say"
Pros: "Quick flight"
Cons: "Seats were uncomfortable and lap trays were small; all beverages cost money to purchase"
Cons: "seat back table are so small you can't even rest a book on them to read."
Cons: "I was unaware a carry-on had a cost to it. Then when they told me that if I paid at the desk it would be $50, but if I did it online it would cost $38 I obviously went to do it online. I was unable to do so. Even the desk associates were unable to do so. So they gave me a phone number to call and told me that they would refund me $12. Well, I got unnecessary attitude from the person (Arya) with whom I spoke with when I was being calm and collected. That's what pushed me over. I can handle bumps in the road calmly until I'm getting attitude from the customer service."
Cons: "I like everything."
Pros: "Got me where I needed to go."
Cons: "I didn't realize Frontier has taken up the Spirit model. No wifi, no screen, seats do not recline, which is probably good since you only have a few inches of leg room. I didn't even have enough room to open my laptop. Last time I will be using Frontier, I suspect my baggage had more room in cargo."
Pros: "The food is awful"
Cons: "Frontier airlines delayed and then cancelled and offered no help with re booking so I could make it to my family. I had to purchase a brand new ticket with s better airlines to be able to get home for my mom's cancer treatments."
Cons: "The 2 hour delay was not right! You got people who are stuck there. Hardly any places open."
Cons: "Every thing was ok"
Pros: "The whole plane was sick of how uncomfortable the seats where they did not lay back they where hard the tables could not even hold r drinks I will never fly again after my return trip him and I’ll make sure no one else uses them this was the most uncomfortable flight I’ve ever had and my longest flight 5 hours the whole plane was not happy then they want to charge a arm in leg for every single thing this is sad"
Pros: "Initial Price Baggage check easy and fast pickup after flight Email reminders and checkin process smooth Flights on time! Air was cool, even when we had to wait for awhile to disembark"
Cons: "Don't call-put on hold for forever! Seats not very comfortable Nickel and dime you-everything is extra, carry on baggage, snacks and drinks on board, your seat selection"
Cons: "Our flight was delayed by 2 1/2 hours and then we boarded & had to wait another hour. It messed up our plans & took 4 hours away from our quick trip to visit family. We got a $25 voucher but I really doubt we will ever use them."
Pros: "Arrived safely"
Cons: "On 4 legs, at least 2 had rickety planes that would seem to suggest poor fleet maintenance - noises and significant vibrations I rarely experience on other airlines/aircraft; kayak app was reporting that our flight was halfway to SLC, despite the fact that it was delayed at the gate; Frontier's pricing policy on luggage and onboarding services make it HIGHLY unlikely I will ever fly them again"
Cons: "My flight from LAX-DEN was delayed. Ended up missing my flight, as well as my flight from DEN-CIN. We as passengers were not told where to go (we waited two hours to hear any kind of news). We were told that the Frontier staff would know what was going on at the DEN airport once we arrived, but they did not. We then waited another hour to be told where to go. I was given a voucher for my hotel, food and transportation. However, my transportation voucher did not work. I waited over an hour for a bus that never came. My transportation in the AM back to the airport was not covered either. I ended up paying money out of pocket both times when it should've been free of charge. The staff on the airplanes were OK, although at times unprofessional."
Pros: "The crew trying very hard to make an uncomfortable very samll plane comfortable. The crew was fantastic! They saved two very young passengers from going to the wrong city. While the other crew was trying to not find out why the head count was off. The flight crew was the heros! Two very you g and scared passengers were safely escorted off! The flight crew are heros!"
Pros: "Low air fair"
Cons: "Flight delays and the expensive cost of baggage and carry-on luggage."
Cons: "Waiting on the tarmac for nearly an hour with no explanation. Flight crew was rude. Wouldn't serve water."
Pros: "Boarding was swift"
Cons: "I checked to see how much it cost to pay for my 2 checked bags online, it was 25.00 each. This was on a Sunday. Come Monday I went to pay for my two bags online but now it cost 35.00 per bag, WOW!!!"
Pros: "The boarding was as expected, orderly. Flight was on time, but overall experience is not good; but that may... may be inherent to flying in today's competition for passengers. And there is something to say that we all, once more, landed safely and without incident. So, thank you for that, but those seats are awful. Seriously, "We are not sardines"."
Cons: "The seating is simply unacceptable, and I would say Frontier Airlines, along with many other airlines treat passengers as cattle because they can. I don't expect the 'bean counters' to solve this problem. But, I do expect more from the hand on executives who make these "business choices"... Do better! I dare you..."
Pros: "We arrived safe, smooth ride and landing"
Cons: "Flight delayed 2 hours in leaving, then when we finally landed we had to wait another 10 minutes for a gate to clear in order to park, aggravating. I don't understand why anyone with a window seat would board as part of the last 'zone'. It forces the middle and isle sitters to get up and slow up the entire boarding process. also, isn't boarding back to front easiest? Crew didn't seem to care that we arrived late, after midnight due to delays, no sympathy."
Pros: "One attendant was not cold!"
Cons: "Bag charges are excessive. The cost is higher than every major domestic companies. They don't except cash. Unwilling make a deal. It is by the book or you lose your principal investment, no humanity in the company. Three hours late to leave because the company could not find an air crew for the flight. How can you sell tickets and not deliver timely what was purchased. This was not due to weather. The seats on the plain are too narrow and seems to be made of plastic and little leg room, plus the seats don't recline. Soft drinks cost money and a lot for a can of Coca Cola. Most of the flight attendants where cold. If you go threw a third party such as kayak, know the bag fees.40 to check and 45 to carry on a bag' way tooooo much! And isn't the prices backwards."
Pros: "Easy Cheap"
Pros: "The flight was quick and the cabin crew was friendly. I had an issue with the ticket I printed but I was able to print another one quickly and easily"
Cons: "There wasn't anything that I felt particularly unhappy about"
Pros: "The crew was nice"
Cons: "The fact that the pilot didn't show and had a two hour delay....and was offered nothing for the inconvenience."
Pros: "For a budget flight, I was impressed with the comfort of the seats and ease of boarding. Nice and friendly crew."
Cons: "Everything costs something... it would be nice to at least get water for free onboard."
Pros: "The price"
Cons: "Hidden costs of paying for a seat"
Cons: "Charges for a carry on bag are ridiculous, and significant enough to make flying frontier something I wI'll never do again"
Pros: "On time."
Cons: "The nickel and diming. Good lord."
Pros: "Seats were very comfortable- ergonomically better than most"
Cons: "Fees for carry-on baggage. I always check my larger bags and even though I don't love paying for that extra either, we should not be charged for bags that carry on and go under the seat. The measurements are too small/restrictive if they fit under the seat there should be no charge."
Pros: "Cheap.. without the fees"
Cons: "2 hours late Seats don't recline Dirty"
Pros: "The seating was nice"
Cons: "That we had to pay for snacks and soda that most airlines give free. I wasn't expecting that so I just went hungry. I also don't like that we have to pay baggage fees."
Cons: "Unexplained hour delay in departure, then an hour sitting waiting for a gate in Denver. Made us miss the last bus out so had to pay an expensive Uber. After bag fees and Uber costs, it cost more than United."
Pros: "Same as above comment"
Cons: "Flight was delayed for 4.5 hours for maintenance issues, we had to cancel all of the plans I made for the day. I was at the airport for nearly 7 hours and then had to wait on the replacement plane to refuel for over an hour after boarding. Awful."
Pros: "Absolutely nothing, I hated everything about this flight."
Cons: "I've never experienced a worse flight. The people checking our bags were extremely rude, didn't even make eye contact. Our plane arrived 1 hour late. You would think the bad news would end there, right? Nope! When we were all seated, they were having problems with the computer, that itself took 1.5 hours. Our flight was over 2.5 hours late! Anyways, when we landed, they told us to go to carasel A. After standing next to carasel A for 20 minutes, we find out that we had to, in fact, go to carasel B. I have never been this disappointed with a flight in my entire life, and I travel a lot. I will call the frontier supervisor and talk to them regarding this matter personally. I will not just let this one go."
Pros: "Nothing will never use again"
Cons: "Charged for everything including 45$ per piece for carry on plus luggage Terrible terrible never recommend or use again"
Pros: "Quick and easy"
Cons: "Slightly small"
Pros: "The lights were dimmed."
Cons: "A passenger threw up all in the rows as he was let on drunk. And the air cabin noise was so loud I could hardly hear the person next to me."
Airlines flying from Virginia to Spokane have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Virginia to Spokane
Masks required on board, masks provided on flights from Virginia to Spokane
Social distancing seating
Middle seats unavailable to book on flights from Virginia to Spokane
Testing for antibodies, testing for symptoms for flights from Virginia to Spokane
Waiving of change fees. Search flexible flights from Virginia to Spokane