Just fat Americans. and small seats don't mix well!
The lady at the check in desk never asked me if I was first class or main cabin. Just assumed I was main cabin. So they almost made me check my carry on until I showed my boarding pass. Other than that, everything was great. Smooth flight flight attendants were very nice
Pros: "Reasonably comfortable, quick flight."
Cons: "Missed connections due to late flights - twice."
Pros: "The crew was amazing. It would be nice to be informed that although beverage service is suspended, you can still request drinks that are available. I had to find this on the website and didn't get anything by a tiny water bottle for both of my 3+ hour flights."
Cons: "I understand main cabin isn't supposed to be as upscale as 1st class, but it would do well if the seats were a bit more comfortable and the headrest was softer, it feels like a lump or sack of potatoes. Very stiff and hard. Also, having enough arm room would be nice so you're not fighting the person next to you for space on the armrest."
Pros: "Flight was slightly delayed (20 min). However, boarding was quick."
Cons: "The flight was full so no option to distance."
Pros: "CBP info."
Cons: "Wish AA cabin crew would treat the customers as attentively and friendly as the JAL crew. The 8pm inflight dinner is horrible. Why would they serve the cold dishes for the first Japanese course? I got a diarrhea."
Pros: "Easy boarding process, friendly crew member and smooth flight"
Cons: "The flight was delayed which impacted our connecting flight."
Pros: "Food options were good. We got 3 meals."
Cons: "I paid $70 for what I thought was Updating my seat to bulkhead section and it ended up being for me just selecting my seat. Epic fail."
Pros: "That the flight ended"
Cons: "Everything. In a flight from Miami/Orlando (full of families) you are not allowed to choose seats, at the gate (where you supposed to change seats) the staff was rude, inside the plan people make their own changes and it gets a mess. Terrible experience."
Cons: "Onboard entertainment was not reliable on one of our TVs, and the earphones ports barely worked, had to hold the plugs to hear. MinimL food choices, and you had to go to the rear of the plane to get it. Staff on plane was not super friendly."
Cons: "Flight was delayed for no reason given. Flight attendant touched my baby without asking if it was ok. Too many announcements over the speaker. 20 min one trying to sell us a credit card was ridicoluolously long. It was also after an ad for it on the video screen."
Pros: "Crew was kind and attentive"
Cons: "Flight delayed 3 hours and sat on tarmac in nyc for 45 minutes"
Cons: "Cramped seating and illogical boarding process"
Pros: "Military boards with first class."
Cons: "It was very warm on plane. Sat on tarmac for 30 min with no explanation. Flight attendant said she didn’t have any head phones but the. I saw another one with head phones later in the flight."
Pros: "We got there."
Cons: "Long delay. We were worried we would miss our connection and we had to dash to catch our next flight."
Pros: "the food was great, and they served dinner right away so passengers could get some sleep before arrival"
Pros: "ontime easy boarding comfortable and quiet"
Cons: "no gluten/dairy free items"
Pros: "Crew was efficient and cordial"
Cons: "Overhead bins are small so they take rolling luggages down. Would have been good to know ahead of time d/t fragile items in carry-on"
Pros: "Crew was wonderful"
Cons: "Not getting service even SW served on 45 min flight"
Pros: "Finally getting my Bud Light"
Cons: "The inflexibility if crew about changing into empty seats at same price range. Gate attendant not allowing my to carry my purse on beats had to hide it."
Pros: "The plane was late but from that point everything was fine."
Pros: "The flight crew was very nice."
Cons: "Small, ol, uncomfortable plane."
Pros: "The food was good and there was a great entertainment selection."
Cons: "The one calling out the group numbers was unnecessarily rude. Then when I couldn't pull up my boarding pass to see my seat number the woman at plane's door acted like they was nothing she could do to find out my seat. Luckily another flight attendant actually knew how to do something and cared about me getting to my seat. For the flight, the air quality in the plane wasn't good and they seats felt like small prisons."
Cons: "did not use the flight. The flight was delayed and I would have missed the connection, so AA switched me to other flights."
Pros: "No big crowds trying to board. Everyone had room for their items in the over head. Love the one seat by itself. Very short flight but the one steward still served beverages and cookies."
Cons: "I could tell you how I liked it if I wasn’t sleeping inthe Ronald Reagan National Airport."
Pros: "Our flight crew was very nice."
Cons: "it was a short flight, no food or drinks."
Pros: "Everything was fine"
Cons: "The trip was good"
Cons: "3 to 4 hour early flight should have chargers on the plane."
Pros: "Easy to change the flight to another time of the day."
Cons: "Very good. Service. They try to bring customers ‘ convenience."
Pros: "Safety, close to on-time arrival, although irrelevant since bags took 45 minutes."
Cons: "No water bottles available for individual use. Crew only came through once or twice offering small cups of water. I'm dehydrated today with headache. No charging outlets in the 2018! OUTRAGEOUS. A bunch of bags still had not come down 40 minutes after arrival. Worst: just before landing, when the captain advised the flight crew to do a cross-check, it was not done, and when we landed, I realized my seatbelt was not on."
Pros: "Horrible hospitality. The flight was initially delayed for computer issues which understandably happens. However, we were later switch to another plane 4 hr later, boarded, de iced, taxied, then notified he flight was cancelled at 1 am because the crew hit their maximum work time. We were de-boarded. There was no organization to get vouchers passed out. The hotel ran out of rooms for passengers. The whole trip was 16 hrs delayed and no customer service provided."
Pros: "Friendly flight attendants and nice to kids"
Cons: "Being held inside the plane for a total of 5:30 hours before taking off. Even if there were several concurring factors, it it necessary to find a better procedure in order to avoid keeping passangers inside a plane with the prospect of taking off in the next half hour repeated every half hour! For the ones of us traveling with children it is even worse, and becomes a real nightmare."
Pros: "The crew were very kind and helpful, going above what was needed!"
Pros: "I was taking students and we had seats all over but they rearranged so my students could sit together. It was a nice flight with a friendly crew."
Pros: "Their Miami weather recovery of service during stressful & tragic times."
Cons: "Check in staff was unprepared for volume of people. When asking an American Airlines agent if I could use the priority check in because I had priority seating I was told no. I was informed by a customer going that way that I indeed could. When I got in line for the priority check in, the agent looked over and very loudly said that I was in the wrong check in area. Given the volume at which it was said to me I felt embarrassed, and was upset at the fact that I then had to respond that I indeed was in the correct location."
Pros: "My flight was very good and I had no issues.I was very surprised how smooth everything went and I will be use kayak again."
Cons: "There was nothing to dislike.I will use kayak again I know that much"
Cons: "A few issues: 1) I was not given seat tgth with my 9 year old and was not helped in finding seats together 2) they lost my bag after I took it through customs and I'm still (a week already) waiting for it."
Pros: "Flight crew kept us advised of the weather situation (thunderstorms/turbulence). Did a good job of finding a route that was fairly smooth. Overall very pleasant flight and crew."
Cons: "It's an MD-80. Need old cigarette-lighter style plug to be able to charge anything. No inflight entertainment unless you use snail-speed Go-Go internet service."
Pros: "Excellent service and very friendly; thanks!"
Pros: "The flight was delayed, apparently due to weather. I rebooked this flight after the first two legs were canceled. I was given an economy plus seat for this flight which made it more enjoable."
Pros: "Staff was accommodating throughout the trip"
Cons: "We were delayed on every leg of the flight - even sitting on the tarmac for 1.5 hours. No nursing rooms available in the airports."
Cons: "American Airlines are incompetent. Almost 3 hour delays for no reason. The lavatory was not working so delayed the flight for it when the plane has been sitting there for 2 hours before the flight time. In they end the decided to fly with the lavatory after waiting for 1 hour take off time. Then that chained different causes, runway delay times and gate taxi delays at landing. The flight was very bumpy because they were trying to make up for lost time, such a mess."
Pros: "That it was a short flight."
Cons: "Small plane. I had to gate check my standard size carry-on bag because the plane was so small. Waste of a first class flight. How and why is there even a category for entertainment? There is no more entertainment unless provided by yourself. Even the free wifi is bullshit! I was given a warm beer! First class is not worth the money."
Pros: "Not much"
Cons: "Not much"
Pros: "Crew were very helpful and responsive. Request for extra water/drink met quickly. Entertainment options functional but limited."
Cons: "Exchange students returning home to France were more interested in sitting with their friends than sitting in their assigned seats. As a result, our (2) originally selected, opposing seats on the aisle were not available without a fight--which we declined to enter into--and settled instead for an aisle seat and an adjacent center seat."