Pros: I have never had a quicker or more pleasant car rental experience. The first vehicle we got had mechanical issues and even the exchange process was so fast and easy that I went away happier.
Mar 4 2017
Accused of damage without being given pre-rental w
Pros: The stated price was fair
Cons: No one at pickup counter for 15 minutes. No walk around. Tank not full
Sep 25 2017
Cons: Car was not available until 2 hours after the booked time. Car was not cleaned of the previous customer’s french fries.
Dec 7 2016
Cons: Not the car advertised
Mar 19 2017
Pros: How fast it was to rent this car
Cons: The customer service was mediocre at best, and to extend the car rental, even though there are many available at this location, was ridiculously expensive.
Jun 16 2017
Pros: Agent who checked me out in at the Pasco airport (Phaedra) was extremely helpful.
Jun 24 2017
Nobody at the counter
Pros: Drop-off right next to terminal at the small airport
Cons: Counter agent was in restroom so had to leave keys with another service guy. Still no email confirmation of return.
Nov 6 2017
Budget Hyundai Sonata rental
Pros: Ease of rental process and quality of car.
Dec 14 2017
Cons: Interaction with representative upon return was at best less than friendly. When I ask questions about why a walk around to inspect for any preexisting damage was not performed ( I don’t rent cars offen) he looked at me like I was stupid. His reply was that they don’t have the personel to do that. So I ask how does Budget know what dents/scratches were preexisting and which were new. Once again his reaction to my question was as if I was wasting his time in asking a question. All in all I think I’ll probably not rent from Budget again.
Pros: We were thrilled to get an upgrade to a Jeep. Thank you.
Oct 2 2017
Ripped-off by the Walla Walla Airport Avis
Cons: I had an Avis rental scheduled for four days for $104.00, but I ended up getting charged over $440. I scheduled the pick up for 12:00 pm. the next day after I flew in to the Walla Walla Airport because the rental site was listed as closed after 6:00 pm. However, when I arrived they were open, so I checked in and asked if I could pick it up that evening and pay for an extra day. The desk clerk was very pleasant and worked on the reservation and told me that it would cost a little bit extra to re-reserve. When I returned the car in Spokane I discovered the $440 charge. The Spokane Airport Avis couldn't help me, and I've tried calling the Walla Walla location, but they never answer. The clerk could have informed me that the cost would more than DOUBLE to make the change, or she could have even rented me a car for one day and then linked the two reservations together.
Pros: The people who work at your location on 24th st were very patient with me and almost made up for what I believe is an illegal bait and switch scheme.
Cons: I put in my pickup location on kayak as PSC, which is the Pasco Wa airport. I arrive at the pasco airport enterprise counter only to find out that I booked my reservation for the enterprise location 1.5 miles away (even though i put the airport in as my pickup location), and that their policy doesn't allow them shuttle people in between ocations. My options were to pay for a cab to enterprise, or pay more money for a worse vehicle than what i booked because the full size vehicles were out of stock at the airport. Convenient hey, how i put in the airport code where i want to pick it up and then get told my only options are to pay more money than what I booked. I walked to the other location, in my suit, after a flight. It was a short flight, but that doesn't make it any more comfortable for a 6'6" person. I will only be booking car rentals with enterprise and kayak in emergencies from now on because I believe they both lack integrity and don't care about the consumer.