Daily cleaning, installation of cabin HEPA filters on flights from Virginia to Wilmington
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Scores according to KAYAK customer reviews
Pros: "Crew from Washington to Cancún were extremely rude"
Pros: "Boarding went well."
Cons: "Crew could be more attentive. They avoided passengers most of the time."
Pros: "Crew was great"
Cons: "All was great"
Pros: "The B757"
Cons: "The time to switch plane it was too short almost missed the plane"
Pros: "I like the entertainment on Delta."
Pros: "The crew was amazing! They were helpful and professional. Made the flight wonderful. Our stewardess, Brenda Joyce, has great energy. My daughters and I were taking a trip to honor my husband who recently passed and she was phenomenal at keeping our spirits up."
Cons: "Better snacks."
Pros: "Wow. I have been flying American and United for years. Delta is friendly, competent, professsional and enjoyable. They treated us like friends instead of like cattle. It was great! Great job Delta. Oh, and for the first time in 50 years of flying my bags arrived sky first. Yes! They get it!"
Cons: "Perfect experience. Well done. Treat people like friends. Simple. Works."
Pros: "Easy boarding"
Cons: "Ensure the entertainment is working not able to watch movies on an eight plus hour flight"
Pros: "Amazing Crew and had a real airplane to ilm for a change!"
Cons: "More leg room."
Pros: "Seats are fine. Ordering system is up to date."
Cons: "After the first two hours of my flight (which I sleep through) I couldn’t buy a drink a soda or anything."
Pros: "Amazing crew!"
Cons: "No wifi"
Cons: "It was lovely. It was my flight from nyc to dc that was terrible."
Pros: "The crew was one of the best I have ever experienced. They even had the flight deck wish a happy birthday to my 89 year old mother in law."
Pros: "Seating was fine"
Cons: "Did not have a wheelchair waiting for my wife when we arrived in LAX"
Pros: "The boarding was fast and very well handled."
Pros: "Ease of boarding and deboarding"
Cons: "The flight was delayed (naturally) so the crew was rushed and inattentive. No pre-flight beverages in first class, and then no follow up service once aloft unless you asked. Makes me wonder why I’m paying extra for mediocre service."
Cons: "Ac not working properly. Hot."
Pros: "Great service"
Cons: "Look, if your kid is so young that he can’t get in a plane without screaming for four hours, you shouldn’t bring him on a plane and subject 200 people to that. It’s rude and selfish."
Pros: "Courteous flight attendants"
Pros: "love that Delta is now giving out Kind bars. Thanks!"
Cons: "Toilets space are below standards"
Pros: "It's a fast flight and boarding was quick."
Cons: "The terminal at LGA airlines is terrible."
Cons: "I was good with the flight, my friend had some allergy problems with the ac."
Pros: "Me atendieron muy bien , tuve un excelente viaje"
Cons: "Loud annoying flight attendants. On the plane, off the plane. Terrible delays"
Pros: "A330 very nice airplane. Clean and comfortable in Delta One. Very professional cabin crew. Very good boarding process, even with every bag hand inspected."
Cons: "Flight left the gate early and took off two hours late. Arrived Atlanta 100 minutes late. Why? 7000 pounds overweight. EZE departure switched runways as we left gate, requiring removal of cargo containers, not once, but twice. In summary, DL bet wrong on runway and wind component, at the expense of on time arrival and thus connections."
Cons: "My initial flight was changed from 9 am to 5:55 am.... this is. It what I wanted or I would have purchased it. On this flight we had a 3.5 hour delay for mechanical!!!"
Pros: "The plane was on time, the crew was friendly, no delays, landing was fine. In fact we actually made it a little before the time that we were scheduled. Since the flight was so short, I did not have any food."
Cons: "The seats were a little small."
Pros: "Not much . The boarding process took forever and the lines through TSA took longer .. no direction to lines and I was standing for 10 min before saying something to someone and they said o there’s another line."
Cons: "Almost everything besides the staff on the plane"
Pros: "Flight attendant Gillian Awesome. Crew was fun and made my kids first flight great."
Cons: "no bed"
Pros: "Flight on time"
Pros: "Seats were comfortable"
Pros: "The temp"
Cons: "It was too hot."
Pros: "On time, courteous"
Pros: "Boarding went smoothly. No delays were encountered. Everyone behaved themselves.no"
Cons: "Only problem was I couldn't get connected to the wi-GI."
Pros: "Great service very courteous crew. Smooth takeoff and landing."
Cons: "Sitting on tarmac in Traverse City for 15 minutes waiting for gate to open up"
Cons: "Boarding wasn't very prompt, but went smoothly once it began."
Pros: "Free tv"
Pros: "Getting to ATL"
Cons: "We boarded, they closed the door, told us to turn our phones off, acted like we were leaving, then informed us we had an hour delay. The flight attendants remarked that they couldn't hold us hostage and could get off if we want. The whole thing wasn't done properly."
Pros: "The airplane"
Cons: "Poor food"
Pros: "Organized and smooth"
Cons: "Price of food"
Pros: "Very nice Flight Crew from Detroit to Las Vegas!!"
Cons: "The ground crew (in Detroit) were unfriendly and rude. I asked two simply which line I should be in, the First lady just ignored me, the second gentleman rudely told me where to stand. They were not terribly busy at the time and I politely asked as I was unsure which line to be in. The flight attendants (only from ORF to Detroit) also were unfriendly with an attitude. Just simple stuff. I asked for extra ice, she thought I said no ice. Simple mistake, no big deal but when I explained that I actually wanted extra ice she was perturbed!"
Pros: "The flights were all on time, in fact a bit early. The crew was very helpful, both on the ground and in the air. They were courteous and not patronizing."
Cons: "Offer more healthy choices for food. Give larger amounts of beverages particularly water."
Pros: "Free Wi-Fi and entertainment. Landed early."
Cons: "Way too crowded during Covid, every single seat was taken. Then, to make things worse, they let people in with food so they'd have the excuse to unmask in-flight. On top of which, they passed around snacks (in a 2-hr flight?? during Covid??) so 80% of the plane took their masks off to eat their pretzels and drink their water. Unacceptable."
Pros: "The flight went great. Even though it’s been raining for days. The flight was quick and we landed on our wheels."
Cons: "Waited to disembark the plane being told the sky bridge was closed. Watched two other flight land after us pull up to disembark. Now I’m going to miss my connecting flight. Oh well. Maybe next time it will be better."
Pros: "Pilots and crew are still great- all negative comments have to do with corporate policy."
Cons: "Not able to social distance at all. We had to board a bus to get to the plane and we sat there for 20 minutes breathing in exhaust while we were packed in like sardines rather than the bus going back and fourth with smaller groups. The plane was tiny, so again- no way to distance at all. Seats at the front were left unoccupied rather than allowing others to move to them for social distancing."
Cons: "There is nothing that this company can do to be better."
Pros: "The touch screens had lots of movie options, which was nice."
Cons: "The crew wasn’t friendly and the seats are crazy narrow"
Pros: "The young man was so funny - crew!!!"
Pros: "Our crew."
Cons: "Flying at supersonic sound."
Pros: "Left on time or a tad bit early, arrived early."
Cons: "When I checked in, it indicated a smaller plane. I thought I was going to be in a window seat, instead middle. I also wasn't able to carry on my bag, had to check, and then wait at baggage terminal."
Pros: "That the flight attendant was really helpful"
Cons: "If the flight would have been on time"
Pros: "Michael DJ was awesome! Made us laugh during the safety demonstration which was much appreciated on a long travel time home!"
Cons: "The descent down to the airport was rough. I felt it was done too quickly, caused a lot of pressure on my head and was very painful"
Pros: "On time"
Cons: "Reduce time spent on tarmac."
Pros: "the crew was amazing and the seats were awesome"
Cons: "on this trip nothing"
Pros: "Had a bulk head seat with no one sitting beside me and we landed early!"
Cons: "Maybe a gluten free snack option"
Pros: "Nothing. Door closed in my face departure board never showed it was boarding and I ran from my other delayed flight to try and catch the Wilmington flight"
Cons: "American needs to step up their device and the airlines should be punished for their lack of service If an airline vises a non weather delay there should be immediate compensation for passengers. No different than what retailers do to their suppliers when supplier is late delivering merchandis"
Pros: "CLT to LGA Airbus expérience was as pleasant as ever. The flight attendant on the regional EMB from LGA to YUL was exceptional."
Cons: "Delayed significantly. When we landed there was no gate for us to taxi to. All around a bad experience."
Cons: "It would have been helpful if American Airlines would notify passengers when they have selected a window seat where no window exists. I am very broad shouldered and that extra 3 inch well the window creates is crucial for me. Terrible 4 1/2 hours in a very uncomfortable position."
Pros: "The flight crew was pleasant!!"
Cons: "The seats in that plane felt cramped and had less space."
Cons: "Boarded onetime, maybe a little early, but still departed 25 minutes late for no apparent reason. This caused me to nearly miss my connecting flight. Got to the gate just as they were about finished boarding."
Pros: "Crew was wonderful."
Cons: "Not much leg room."
Pros: "Seat was comfortable"
Cons: "The gate attendant was very hard to understand and so I couldn’t hear what she was saying."
Cons: "No in flight service"
Cons: "Short flight there was no entertainment but that’s ok"
Pros: "Ddd the pilot just start working for American Airline? Worst landing ever in many years of travel working for FAA! The guy need to get more training for sure."
Pros: "On time"
Cons: "Boarding system, come located entertainment o/b, non existan food/snacks"
Pros: "First class meal (lasagna) was quite good."
Cons: "Flight was two hours late due to snow and deicing."
Cons: "Being delayed"
Pros: "The crew member was great."
Pros: "Comfortable flight except for limited leg room. Great movie selection."
Cons: "Poor leg room for tall people"
Pros: "Left and arrived on time."
Cons: "Would have preferred getting a better seat."
Pros: "Great service, friendly staff. Plenty of in-flight entertainment options"
Cons: "Flight from Gulfport was delayed 3 hours and carry on bags with wheels were not allowed on the plane even though there met the size requirements for a carry on. I was allowed to bring it on the incoming flight, which was the same kind of plane. Not a pleasant experience and will definitely avoid American Airlines in the future."
Cons: "Three hours delay. I paid for a upgrade to first class. But because of the flight change i didn't get to keep my upgrade and I had to beg for a refund. I have had two trips in the past 5 days and all flights have been anywhere from 1 to 3 hours late. Worst experience with AA I have had in a long time."
Pros: "The smooth boarding process and the enterainment."
Cons: "The limited food option. In general, there's not much vegetables. The food is either a pasta dish (quite heavy) or a meat dish with potatoes or rice."
Cons: "The maintenance crew forgot to check 1 thing and that delayed us ~1h. Enough for me to have to run to catch my connection."
Pros: "Food was better than expected."
Cons: "Flight was too warm."
Pros: "Comfortable flight. Great communication from pilots, and the service was great."
Cons: "Very old fashioned plane, with one tv to watch a movie. I don't think I've flown on anything like that since the 90's."
Pros: "It was a larger plane than the first leg of my journey so I did not have to gate-check my carry on luggage."
Cons: "It was a bit of a bumpy flight during take off and landing. Flight was cold, but not freezing - tolerable."
Cons: "Check in personnel were very unprofessional"
Pros: "The AC was set at the right temperature, not too cold, not too hot, just perfect! We got to the destination sooner than expected!"
Cons: "Pay to seat next to my husband, our seats were separate before check-in. Not happy about this."
Pros: "Love these Non-stop to Austin even though they are always full. Thanks for this luxury of non having to transfer in Dallas."
Cons: "The down side is that these planes are smaller so we didn't have any entertainment and therefore no place to charge digital devices. There is however, wifi to purchase."
Pros: "we have a very old plane from rome to chicago no entertainent"
Cons: "it was a 10 hours fly in a old plane without any charger for computers and tablets,no individual tvs"
Pros: "Flight left on time. Staff was excellent like always."
Cons: "No outlets on the plane. My flight was suppose to have WiFi but it didn't work."
Cons: "Bathrooms in the airport deplorable. Gates not so clean as well."
Cons: "Plane was delayed by 4 hours due to mechanical issues"
Pros: "Somewhat disappointing on the snack options..."
Pros: "Better than I thought it would be."
Pros: "Snacks were good. Staff was nice and accommodating."
Cons: "Plane was old and uncomfortable. Part of the paneling in the wall wasn't lined up and looked like it was cracked and loose. Dear pocket back was falling off and my tray table was cracked and leaned towards one direction."
Cons: "Breakfast for economy:))"
Cons: "Could have slept in for another couple of hours!!:"
Cons: "Slow with drinks and food, late departure"
Cons: "Was late"
Pros: "Our flight attendants were awesome!!"
Cons: "A/C was a bit cold, but would rather be cold than hot."
Cons: "Bigger seats and food service"
Pros: "Flight attendant was pleasant and helpful"
Cons: "Food options ok. Minor problem with gate upon arrival to Chicago. Problem resolved in 10 min"
Pros: "On time"
Cons: "Impossible to get entertainment to work"
Pros: "Very friendly crew that empathized with the plight of the passengers on board. The poor experiences throughout the journey could have been avoided if United changed it's policies and processes to become more customer focused."
Cons: "So many small things add up to an overall poor experience on a flight, and it doesn't seem like United understands this. 1) WiFI was down. 2) Entertainment screens for several of the passengers on board were not working. The poor lady next to me had a broken screen, and combined with the broken WiFi, she literally just sat in her seat looking forward for several hours (after she finished the podcasts on her phone). 3) For a 5-6 hour flight, food (more than just snacks) were available for only about half the passengers on board. Apparently its an intentional policy of United to only have food available for a portion of the passengers. It wasn't even possible to purchase it if I wanted to because by the time the crew got to me, they were all out. 4) Baggage space under the seat varies wildly depending on your seat. For some reason, the aisle seat has the smallest space I have ever seen in my life (about the size of a shoe box). It was the first flight I have ever been on where I was literally not able to fit a small backpack underneath my seat."
Pros: "I was really impressed with the agents at boarding. Also on flight. Good attitude and smiles."
Cons: "Couldn't get comfortable in spite of extra room (row7). Hard and narrow seating."
Cons: "The aircraft seemed to be old and tired. I was in first but didn't really feel that way. Lavatory seat wouldn't stay up, sink splattered everywhere... Food wasn't very good. I continue to be confused by why the experience of flying with US airlines is so inferior to flying with foreign airlines."
Pros: "I like that the Captain made the announcements and updates himself."
Cons: "Repeated maintenance delays that appeared to be never ending. Captain and Crew gave good, fairly honest updates, but they were unable to source another aircraft and got lucky that the maintenance crew was able to fix it. Our row (32 DEF) was even narrower than the other rows and there were no outlets available for charging onboard."
Pros: "Crew flight attendant was nice the whole trip. Other places they aren't always so warm or nice when you leave. Flight was pretty."
Cons: "Nobody was checking tickets for checked bags we deboarded."
Pros: "Smooth flight and landing."
Cons: "Too long for the hardness of the seats. Flight was endles."
Pros: "Pleased with all"
Pros: "The staff was excellent. United has improved their customer service."
Cons: "I just felt that even though it was a short flight, they could’ve offered water. However I do understand it was a short flight"
Cons: "The Directv would not work and the personal tablet entertainment was not available. Seats were extremely uncomfortable which was a disappointment paying extra for more leg room. Felt like a normal seat."
Pros: "Crew was very attentive and kind. Plane was clean and comfortable."
Cons: "Food was not good."
Cons: "I paid 6 dollars to watch TV but the headphones plug in wasn’t working well."
Pros: "Got me there"
Cons: "Bad knee hurt by end of flgt"
Pros: "Crew was curteous and capable"
Cons: "The screens on the back of seats that used to play movies now play advertisements and ask you to pay for in-flight entertainment. The off button did not turn the screen off, resulting in a constant eyesore for the entire trip"
Cons: "United has further shrunk the seat width. This flight used the new 777 v4 arrangement. Will not be flying united long haul again anytime soon. Also this was an 8 hour flight. All food was for purchase."
Pros: "Friendly staff"
Cons: "7.99 to watch DTV with very limited Choice you get more from Jet Blue Free The sound jack was worn out so I had to jiggle it to find the spot it worked and then hold it for 5 hrs They appear to be cutting corners"
Pros: "Easy to board an deplane, as the plane is about the size of my bath tub."
Cons: "Can't believe United is still flying these propeller soda cans in 2017. This plane was absolutely disgusting...smelled like urine throughout, was dirty and grimy, had worn out seats. Basically like borrowing your college roommates 20 year old Buick that he got for free from his grandma. Customer service from the flight attendant was on par with the plane quality. Was snapping at customers and annoyed that everyone didn't understand how he wanted to balance the load in the plane with moving people's seats around. I get why that is super important, but that doesn't mean you can be a jerk about it to *customers* who haven't experienced the pleasure of flying in a pinewood derby car in the sky before."
Pros: "I received a whole can of soda."
Cons: "My flight was intentionally delayed due to to much traffic at the airport. After spending the whole day either in planes or airports & then being stuck in a airport for an extended period of time & not getting to my destination until after midnight made for a very miserable trip."
Cons: "Great flight crew"
Cons: "Kept me keep waiting for aircraft for 4 hours and toward the end told me that the flight got cancelled. Then they scheduled me to the 10:45pm flight, and the aircraft didn't come in till 12:40am. I've been waiting at the airport for more than 13 hours"
Pros: "United needs to get there entertainment figured out because it does not work right. Out of 5 flights in the last week only got to watch TV once. Same way when I flew in January. We pay enough money to fly at least the extras could be worth it. Everything else was fine"
Pros: "The kindness of the crew, was having a panic attack.They calmed me down with a smile an plenty of water.Thanks"
Cons: "I would have liked more nuts ,"
Pros: "Everything went by smoothly, no problems"
Pros: "Plane was roomy"
Pros: "The flight was comfortable."
Cons: "Original delay due to FAA rules regarding rest. Then plane wasn't fueled causing additional delay which cause us to miss our connection! Got to our destination over 5 hours late!"
Pros: "Good flight"
Pros: "The crew kept boarding group 5 updated on boarding when there was a lot of people on the jet bridge."
Cons: "See above comments. This was the trip back. The starting trip SFO-Frankfurt-Vienna-Yerevan was extremely unfortunate for repeated delays and constant changes of flight which resulted in stress, running, catching a cold and ruining the overall goal of the trip. I wrote a letter with details and mailed to LH Customer Feedback."
Pros: "The flight landed early."
Cons: "United Priority Gold Status were placed in Group 2 boarding?!"
Pros: "Horid contract gate agent in Eugene OR. Broke FAA rules. Contacting United for resolution."
Cons: "Rude, unaware of rules, as a 1M flyer one of the ugliest boarding a I've had in ages"
Pros: "Boarding and overhead space was good."
Cons: "Too hot."
Pros: "Good flight, good crew"
Cons: "Having to board and put away carry on thinking the flight will depart soon and then finding out within 15 mins when everyone have boarded and settle that the maintenance delay requires that everyone must evacuate the plane with their carry on luggages. We waited at the gate for nearly 2 hours because the flight clerk told us not to roam far due to continuous updates... It started out as a 30 min delay and ended as a 2 hour delay with gate and plane changes. Had we known it was a 2 hr delay we would have been able to go use the restroom and go eat in between without worrying that the flight will depart."
Pros: "Short flight, really appreciated the cups of water that were offered."
Cons: "We were stranded for hours and the information given to us was minimal."
Cons: "Gate agent was lazy and purposely gave me my friend's boarding pass and check in tag after telling him that wasn't my name, causing my friend to have issues on her flight after mines."
Pros: "United made arrangements for me because of the flight delays"
Cons: "The first flight was delayed 4 hours so United got me a taxi to Dulles to catch my next flight. It worked but then that flight was delayed one hour."
Pros: "We were well compensated for a traveling fiasco. Our plane died in Newark. Our new plane wasn't big enough for 12 of us. It was a pretty crummy to spend Easter Sunday at the airport while our entire family celebrated the holiday. I do really appreciate the travel certificates we received for our trouble."
Cons: "As I stated above, we were stuck at the airport for the duration of Easter Sunday. We were supposed to be home by 1:30pm. Kind of a bummer to have wasted the entire holiday; but I guess that's what you get for traveling on holidays."
Pros: "We didn't crash"
Cons: "Pretty much everything else."
Pros: "Everything else was fine"
Cons: "Not a lot of smiles"
Airlines flying from Virginia to Wilmington have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Virginia to Wilmington
Masks required on board, masks provided on flights from Virginia to Wilmington
Social distancing seating
Middle seats unavailable to book on flights from Virginia to Wilmington
Testing for antibodies, testing for symptoms for flights from Virginia to Wilmington
Waiving of change fees. Search flexible flights from Virginia to Wilmington