VIX - TPA

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VIX — TPA
Dec 8 — Dec 151
Round-trip
1 adult
Economy
0 bags
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Thu 12/8
Thu 12/15

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Top 5 airlines serving Vitória Eurico Sales to Tampa

Scores according to KAYAK customer reviews
7.9
DeltaOverall score based on 31878 reviews
8.1Boarding
7.8Comfort
8.5Crew
7.8Entertainment
7.5Food
Airline reviews

Flight was delayed or cancelled 3 times. WhenDelta left us stranded at 11:30 pm and no one to help us, we just booked a flight home with Southwest.

Read more about Delta

Flight was delayed or cancelled 3 times. WhenDelta left us stranded at 11:30 pm and no one to help us, we just booked a flight home with Southwest.

Great service

Very clean and on point with the timing

I liked the friendliness of the crew. How they greeted you boarding and leaving the plane. The friendliness of the crew passing out snacks.

Flight was on time. Boarding was relatively fast and the crew very pleasant. The plane was new and clean. Snack was O. K. , fine for a 2hr. Flight. 👍👍

Cons: "Superior customer service"
Cons: "Great crew and flight! Cheers!"
Pros: "Flight was smooth and short"
Cons: "The entertainment system kept resetting over and over throughout the flight. And drinks were served late in a not so comfortable temperature cabin. But everything else was ok"
Pros: "Was boarded promptly"
Pros: "Food selection, service, and variety of entertaining entertainment options."
Cons: "More leg room for economy."
Cons: "B.S. all the Delta Boarding groups. Geez, have you lost all common sense! C'mon... I understand the ill/med conditions passengers. How about 1 kid, then 2 kids then 3 kids, w/ cataracts, bladder probelems, Platinum, Gold, Silver, Paper, Plus 1, Plus 2, Main Cabin 1, 2 and 3."
Pros: "Better than spirit"
Cons: "Nothing"
Cons: "Very late and boarded too long before leaving the gate."
Cons: "Delayed"
Pros: "Quick boarding, extra space to put things in front of you"
Pros: "Great leg room"
Cons: "I was next to an obese person who literally took half of my seat. That was extremely uncomfortable."
Pros: "All things connected to the flight were just right"
Cons: "Nothing was an issue."
Cons: "They ran out of blankets, earphones on the flight"
Pros: "We left and arrived early. Smooth flight overall just a great experience"
Cons: "We couldn’t have peanuts. Not really a negative but"
Pros: "On time. Connecting through Atlanta is quick and efficient"
Pros: "Comfortable seats"
Pros: "Flight was on time, flight attendants were very nice and professional."
Pros: "Nothing in particular stands out."
Cons: "The boarding process seemed backward, took longer than usual to board the plane."
Pros: "On time! Easy boarding!"
Cons: "They had problems with both the wifi and the entertainment system. Super friendly crew further."
Pros: "We landed earlier than expected"
Cons: "Bathroom was very smelly"
Pros: "Movies"
Pros: "On Time"
Cons: "No opportunity to purchase additional food"
Cons: "Got put on standby despite having purchased my ticket over 1 month in advance"
Pros: "I am liking the new Delta terminal at LAX. The flight crew was nice pleasant and helpful. The pilots kept us informed."
Cons: "The Delta Sky club was small and over crowed. If you go take the first seat spot you can find. It doesn’t get bigger. I have high hopes for the new combined lounge between the terminals. The flight itself felt like an older 737-800 while it had power there were only two and the two others in my row snagged them. I was in Delta Comfort and have to say the extra leg room isn’t a lot."
Pros: "We made it it was short 1 hour 11 min"
Cons: "I had a long lay over it was more then 12 hours"
Pros: "gate staff were great"
Cons: "plane cabin staff looked overworked"
Pros: "Crew was as helpful as they could be. Even though they didn't have much info about the delay, they answered questions and stayed calm."
Cons: "2 hour delay. Got a free bottle of water."
Pros: "Everything"
Cons: "Everything was perfect"
Pros: "Plane was clean. Hotel due to missing connection was nice."
Cons: "Flight delays cause cascade of irritable passengers. Flight out of Phoenix delayed due to late departure from previous location. We were told mechanical reasons was the cause of the delay. This caused many passengers to miss their connecting flight in Atlanta. When we arrived after midnight, one gate person was attempting to help 50 people with morning connecting flights and room accommodations. The airline knew 3 hours prior that they would have tired, hungry, frustrated passengers. To then have to wait more than an hour in a line to get a bed and or a meal was too much for most people. There were other smaller examples of how Delta's staff or procedures were not customer centric. I will avoid Delta for travel in the future, and I am getting out of their stock."
Cons: "Our flight was originally scheduled for departure at 7:45 PM. We got an alert stating that the flight was going to be delayed but we were already almost to the airport when I received the first message on my smartphone. We received three additional alerts making our total wait time at the airport 5½ hours before we could approach the gate and board the aircraft. Seating in immediate gate area was not comfortable. Boarding was chaotic at best with very little control and guidance provided by Delta staff. The audio over the PA system was difficult to decipher much of the time. The only other available boarding status information was presented on the screens stationed near the gate and indicated PREMIUM the entire time during our boarding process and was never updated. We literally had to scramble through the crowd to get to the gate desk and get our boarding passes validated so we could board our flight with our group of passengers. Our seating on board the aircraft was thankfully good which is why I rated Comfort as Okay. We were saddled with one more delay after the flight left the gate and taxied briefly down the runway and then sat there for almost an hour. My suggestions to improve customer satisfaction based on my experience would include the following 1. Provide extended alerts for passengers travelling especially if the anticipated delay is known to the airline more than 2 hours before scheduled flight time. 2. Improve seating in the waiting areas near all Delta gates. 3. Re-orient all staff in proper boarding process and utilizing all available resources properly to provide clear and intelligible (not speeding) overhead audio messaging and current boarding status prompts on displays. 4. Maintain or replace audio equipment if necessary to help improve quality of audio messaging in all boarding areas."
Pros: "Friendly but efficient. Allowed me to keep my bag with me without a fight."
Pros: "Very friendly flight attendants and for the most part I could understand the pilot when he spoke."
Cons: "Wi-fi should be free. Put chocolate into the snack options."
Pros: "Was a nice flay , thanks"
Cons: "I like the AirFrance seats more than I like the Delta seats. AirFranxe has better entertainment too."
Cons: "No seat assignment prior to arriving at the gate"
Pros: "Everything else good."
Cons: "N/A"
Pros: "Very good."
Cons: "Snack food not health.Cold and I lost my glasses in the boarding lounge and found the lost and found difficult to fill in as I didn't know area code. It took me a while to get I have not had a reply"
Pros: "I was traveling with my young daughter (3 years old) and wife. The crew was really welcoming and accommodative of us. My little girl got the Delta wings pin (including a second one when she lost the first one), and was able to visit the flight deck. Extra kudos for my daughter being able to see a female pilot! :-)"
Cons: "Made me check a small bag and let others carry on 2 and3 bags very rude"
Pros: "The passenger seated next to me with a sense of humor about our situation."
Cons: "For some reason when I booked my flight, for this leg of it, I had "get seat assignment at gate". Once I got my seat assignment I thought I had a window seat: however, when I boarded the plane, I realized that I was in the very last seat of the plane in the window position, but no window. I was crammed in next to a wall and claustrophobic the whole way as I couldn't see anything, couldn't recline at all because behind me was the bathroom, and the engine roared at times in my ears to where I couldn't hear the passenger next to me when we tried to have conversation as the engine was right outside my "wall". We joked, when we could hear each other, that we must've pissed someone at Delta off the last time we flew them. I have no idea why I had to get my seat assignment at the gate for this particular flight, or why I was put in the 'flying coffin' seat, but it made for a very unpleasant experience. Why even have that seat in the plane? Everyone pays a lot of money to fly these days and deserves better than that seat when doing so. just take those two seats out and give everyone else a little more leg room = much better passenger experience for everyone...my suggestion if Delta really cares about the quality of passenger experience."
Cons: "No entertainment and only pretzel and peanuts available"
Pros: "Flight delayed for four hours, then delayed another hour before we left. Delta won't let you pick your seats, so although we were 3rd in line at the gate, they put my family of four at the rear of the plane. I will never fly Delta again."
Pros: "Arriving and departing flights were at totally opposite ends of airport"
Cons: "My suitcase was damaged(torn through!)"
Pros: "After flying American Delta was an miracle. I didn't have to spend the night in the airport. It was on time. Everyone was nice & helpful. Easy."

The boarding in the deboarding process has to be better I cannot believe there is not a better way to do that

Thank you cops airlines

Pros: "Staff flight attendant"
Cons: "Pilot wasn’t the greatest. I can tell he wasn’t experienced"
Pros: "The seats in economy were confortable. The best thing was Copa gave us seats in the second line and my family traveled together."
Cons: "Coffe service could better the experience"
Pros: "Staff at airport and flight crew."
Cons: "Nothing. Great job."
Pros: "Buen servicio y llego a su hora programada"
Pros: "Flight went well. Glad it was on time. Almost missed it due to other flight not being able to land initially"
Cons: "Screen malfunctioned and kept asking for language during movie"
Cons: "Follow through on reservations made 6+ months in advance. And the $10 vouchers to make up for your terrible mistake are ridiculous, that does not make up for a whole day wasted. Also, food smelled and tasted horrible."
Pros: "Great seat. Right behind first class."
Pros: "The whole experience was great. Pleasant crew, food excellent. I will recommend this airline for future trips."
Cons: "More affordable especially because this was a last minute trip because of death in my family."
Pros: "The crew was amazing but the space very poorly"
Cons: "Could be better with more space and bigger seats"
Pros: "The Seat was comfortable"
Cons: "Food"
Pros: "Everything ok, nothing that I say wow"
Cons: "The crew didn't go an extra mile for me. I forgot my kindle in the first plane. When boarding the connection flight an hour later, I told a crew so she would contact the other plane crew to locate it, but she told me to deal with it when we land. At landing the kindle was nowhere to be found."
Pros: "Crew amazing"
Cons: "Everything was fine"
Cons: "Major hassle at PCN as security wanted to confiscate Duty Free liquor even all paperwork in order And searched companion s purse 3x"
Pros: "the crew was amazing. Seating not so comfortable"
Cons: "the flight was good. Entertainment was great"
Pros: "Movies, flight time."
Cons: "They completely damaged my luggage bags, so much for paying to check in to have it returned broken, thorn and without wheels. I want a reimbursement for the ticket or the cost of 2 new suitcases"
Pros: "Nice plane, comfortable seating, great staff. Route was convenient, direct flight. Customs at Tampa area was very easy to manage. No glitches during the trip."
Cons: "In Panama City, Over one hour in line to check-in to get boarding pass. Nice that food was offered, but it wasn’t tasty. The entertainment was on drop down screens and I couldn’t see the one closest to my seat. And only one option of movies to view. Another passenger had difficulty with the headphones and sound that wouldn’t work"
Pros: "ROUTE"
Cons: "I CALLED ON THE WAY IN AND OUT FOR A VEGAN OR VEGETERIAN MEAL, BUT IN THE PLANE I NEVER GOT IT. I WAS STARTING ON THE FLIGHT"
Cons: "Very poor customer service"
Pros: "Flight landed 1/2 hour earlier than scheduled."
Cons: "I've flown Copa quite a few times in the past and have always raved about the overall quality of the service. My last trip 2 years ago was with Copa to Washington D.C and it was an absolute delight. This time however, there was a noticeable drop in the quality offered: for reasons unknown, the movie started playing extremely late, and was therefore cut short by landing time. Additionally, the quality of the food was also inferior to what I would have expected for a 3 hour, noon flight: it was roughly equivalent of the breakfast served during the SJO-PTY flight, which is barely one hour long."
Pros: "Upgrade was great"
Cons: "Did not get the upgrade for my second flight"
Pros: "The staff are very friendly"
Cons: "Be late to my next connection"
Pros: "Direct flight to Brazil"
Cons: "Very expensive for the kind of service"
Pros: "2 checked bags for free! Free alcoholic beverage. Other airlines nickel and dime you, Copa is great. Best prices, great service."
Cons: "NAda"
Pros: "Love the legroom. Crew is friendly. Cabin is clean."
Cons: "Food is not good. Bring your own snacks and enjoy the legroom on the plane"
Pros: "Great customer services"
Cons: "Seats hard"
Pros: "Crew was polite and friendly"
Cons: "Copa placed passangers in scattered seats even if they were together, we had to talk to other passangers to switch spots. The crew was unhelpful most of the time. Boarding was totally disorganized, it reminded me of a persian market trying to go though a single door, all at once. Security bands to form lines were obviously unavailable. The whole experience was like riding an old bus with no technology, and it’s entertainment was along these lines."
Cons: "Very limited Business Class menu. No entertainment system."
Pros: "Timing"
Cons: "Lack of food"
Pros: "efficient and good service"
Pros: "Excelente 10.0exelent un placer viajar con Copa"
Pros: "it was nice to actually get a meal. that doesnt happen in the us anymore. i was able to check a bag without a ridiculous $50 charge. the first time i had checked in years and it was very convenient. reminded me of how flying used to be before they all became buses in the sky, and for a very reasonable price. the staff were all very friendly from the gate agent to the flight attendants. also, a free drink is a lovely touch. would definitely fly this airline again."
Cons: "i had no problems honestly. my most pleasant flightin a while and i fly frequently"
Pros: "I like the service,food and punctuality."
Pros: "Absolutely nothing."
Cons: "Your call center, and your offices are so seriously deficient. I as assured by agent that I was assigned seats 5. They lie to your face. The problems are then at the airport."
Cons: "Panamá Airport is so disgusting smell bad, the terminal was dirty, trash everywhere on the floor I was there for 2 hrs I didn't see housekeeper cleaning arounf. Unacceptable that don't offer wifi free ( Tampa or Costa Rica international airport) to make our stay more easy. I love to fly with COPA but I hate how COPA manager their airport I think we as a passenger deserves better environmental."
Pros: "Best airline that still travels to Venezuela when every other airline is suspending service to Venezuela. Thank God for Copa"
Pros: "Copa allows two bags of 50 pounds to be checked along with carry-ons. They provide a full meal on each flight (at least that we've been on). The crew is accommodating, even providing more than one drink. The chairs are fairly comfortable."
Cons: "The headsets didn't seem to work. Someone broke their headset connector off in the receptacle in the seat."
Cons: "from Panama to Medellin they could not regulate air temp, hot, cold hot cold.."
Pros: "Food wasn't horrible."
Cons: "Crew didn't know what food was being served. Poor variety of movies to choose from. Not enough options of movies and TV shows to watch. The temperature on the cabin was freezing."
Pros: "left on time and arrived on time choice of meals"
Cons: "uncomfortable seat"
Pros: "FOOD & STAFF. Smooth landing."
Cons: "Copa cited some airport restriction on number of people they could accommodate on the plane due to weather and how this was handled and processed by the ground crew was just terrible. This affected a number of passengers -- 30 or more, by my estimates. And it started with the leg from Panama to San Francisco not checked in automatically and getting placed on standby. The call center did not offer a suitable explanation for the airport's weather restriction. As a frequent flier on the Star Alliance, I have not seen a situation handled as poorly as this. The ground staff seem very poorly trained to handle what seems to be a frequent situation. And despite most affected travelers being there early with a layover began to resolve this only 45 min before the flight. My appetite to fly Copa from San Francisco has vastly diminished. And so has the desire to fly through Panama City, if weather is as fickle as they say it is."
Pros: "I was bumped from an overbooked Copa flight and was offered another that would get me home at 1am (rather than 3pm) or an overnight stay and a flight the next morning. Instead of trying to find a way home from the airport (a 1+ hour ride) in the middle of the night, I opted to stay in Panama overnight. Copa put me up in a very nice Sheraton in downtown Panama City with a pool, several restaurants, a casino... They gave me $20 per meal I'd be staying for (lunch, dinner, and the following breakfast), arranged a shuttle to and from the airport, and, the best part, a $1000 voucher for future flights with Copa within the next year - enough for two more round trip flights."
Cons: "Communication was minimal or false. When I checked my bag, the agent told me that I was being placed on standby because of a weight limit on the plane. She assured me that the flight wasn't full and that I would absolutely get a seat. When I got to the gate, there was minimal information available, but about 12-15 people were on standby, including two families of 4 and 5 people. The agents were ill-informed and didn't immediately explain why so many of us were on standby and whether anyone would make it on the plane, or what the other options were for those who wouldn't make it on the plane. Eventually four or five people boarded, another few got moved to a later flight, and 6 including me were put up in a hotel. Betzy, a gate agent for Copa at Tocumen, was absolutely wonderful and so helpful and informative with all of this."
Pros: "very comfortable flight."
Cons: ". security at airport and took away water at the gate"
Pros: "I didn't expect to be fed on the flight so that was a nice surprise."
Pros: "Whereas inflight to Panama City was excellent, the return flight was so/so....the ground crew and flight attendants were friendly and efficient... the flight was on time disembarking speedy on the whole, an easy flight"
Cons: "the food was awful... and the TV screen tiny hanging from above, with horrendous image quality at a breakneck angle....no choices....music was fine, though"
Pros: "it was ok."
Cons: "nothing"
Pros: "Professional crew, an actual meal, smooth flight and soft touchdown!"
Cons: "Could not web check-in from my phone."
Pros: "The service and employees"

Well, I think that service is ok, because my experience of check-in in the app was slow, other hand, the rest activities of trip was good.

Amazing premium business cl

I’d like to thank Rubens from Latam (he was the one doing my check in). What a nice person, friendly, made sure I spoke his language and provided me with the best service I’ve ever had. Thank you Rubens!

Food is few and lack of taste.

Fast check-in; nice employees. No food, no water or soft drinks in flight. Plane and trip ok.

Flight was delayed

Food selection was poor, no internet, boarding was very chaotic and disorganized.

The only thing need to be better is pick up the trash before the landing

Pros: "The crew was nice"
Cons: "Had to switch planes, flight was delayed almost 3 hours"
Pros: "Plane was fine."
Cons: "Awful baggage experience. Forced to check my carry-on and pay an absurd fee even tho (1) it is sized for the overhead bin, (2) the plane bins were well-sized, and (3) there were few passengers on board. Time and money wasted."
Cons: "Latam Airlines has the worst service for the fare paid. We were charged for two carry on bags while other passengers with same bags didn’t have to pay. Crew gave us stupid explanations to justify charging us like you are in the boarding group 7 which we never asked to be placed. It’s the airline business to choose some passengers to charge $100000 Colombian pesos for getting bags, and then after being forced to pay for the bags crew doesn’t give a receipt so we wouldn’t have proof of the fraude. Charging for bags is at discretion of crew. When buying the tickets for me and my family I checked the policy about luggage and the website doesn’t state about being charged for getting regular size bags like ours."
Pros: "Food."
Cons: "It took 1.5 hours to leave the tarmac in NYC. We just sat there with little communication."
Pros: "Seats are fairly comfortable. Almost all planes have seats crammed too close together."
Cons: "More choices of TV shows to watch."
Pros: "it was ok flight, but on time, very important to me"
Cons: "the food... cream cracker and very sweet cake..."
Pros: "Not much"
Cons: "Check in process was a nightmare. Staff was rude and unhelpful. Flight was delayed and staff mis-informed."
Pros: "Nothing"
Cons: "Not to overbook the flight"
Pros: "Everything is amazing"
Cons: "Everyone"
Pros: "Yes"
Cons: "All is perfect"
Cons: "Fo"
Pros: "Flight on time, nice people"
Cons: "Seats uncomfortable we were a party of 2 but got separated seats 10 rows further down fron another one"
Cons: "Boarding instructions could have been made more clear. We asked one gate agent who told us to get in the wrong line. There was nothing offered to eat for someone that does not eat meat and cheese."
Pros: "short flight, on time"
Cons: "Boarding was too long, longer than flight"
Pros: "Make you feel at home with the chilean way of beeing"
Cons: "The rates"
Pros: "On board entertainment"
Pros: "The seats are comfortable, the attention of the crew is great."
Cons: "1 hour delay with no email or other notification. Flight number changed with no notification until check in. Electronic check in system was not working twice, perhaps due to international minors, had to wait in line in order to check in. The boarding pass for our connection from Rio to Miami was not given to us in Sao Paulo when we had to manually check in. As a result, we had to exit the secured area in Rio to go check in manually again for our connection and then go through security and customs again."
Cons: "Three gate changes, the flight was delayed and the luggage was left outside in the rain. Recommend waterproofing when flying with Latam."
Pros: "Everything"
Cons: "Everything"
Pros: "The airline and travel agency never informed me that this flight was cancelled. I almost got stuck at JFK."
Cons: "Everything about the airline and the travel agency since they never took the time to inform me that it was cancelled."
Pros: "The flight was on time"
Cons: "Paid for an extra leg-room seat months before the flight. When I checked in days before, I find they have sold that seat to someone else. The schedule of the flight had changed and for that reason (?!?!) my reserved and paid for seat was not carried over!!"
Pros: "The crew and gate persons were very good. Meal was very tasty and it was nice to eat with metal utensils."
Cons: "Seat size and the fact that the passengers in front smacked their seats on to our laps."
Pros: "Smooth boarding. On time. Good crew."
Cons: "For a rather long flight, amazed that we had to pay even for water. This isn't a low cost airline! Painful lack of legroom (I'm 5'10"). When the kid in front of me leaned back it was like a hammer on my kneecaps."
Cons: "It actually was all good"
Pros: "Excellent service and the food is awesome :-) It has one of the youngest fleets in the industry!!! the LATAM Dreamliner feels so smooth! You should really try that aircraft, it has a special pressurization that you won't feel the"
Cons: "Unless you have a super category in this airline, don’t even try to apply to an upgrade. Employees have more preference than you"
Pros: "Nothing."
Cons: "Lost my flight after connection with Turkish arrived late and lost my luggage, Latam has no office in Chicago so i had to call, didn't assist me on the phone with changing my flight, sent me to speak with American airlines that was operating the flight, asked for a supervisor on the phone but they declined. Second day at airport i found out they booked me on a three leg flight home at 8 AM althought i was on the phone with them at 1:30 AM and I was never informed about the flight they offered at 8 AM. I ended up paying again for a flight with United the same day."
Pros: "Priority boarding."
Cons: "No airline lounge."
Pros: "Service, movies for a flight of this length."
Pros: "I like the fact that LATAM is part of the One World alliance"
Cons: "The check-in process was chaotic and they have lost my luggage even though it was a direct flight."
Pros: "Very friendly staff. Specially crew leader Sandra"
Pros: "were rescheduled for the flight Lima La2800. Scheduled departure 8.40a.m. Delay 2 hours - aircraft maintenance problem!? Still sitting in the plane in Lima."
Pros: "Enjoyed looking at the Andes. Flight was underbooked. Open seats."
Cons: "Boarding was a cattle call. Typical these days. Crew was aloof. Brought my own food and drink because i know how airlines can be. Didn't pay much attention. Looked out the window."
Pros: "I flew business on the new airplane the Dreamliner. The experience was overall good. Very comfy plane. Slept like a baby. The food was the only bad thing I skipped both meals as it tasted like airplane food or frozen food out of a box."
Pros: "flight hostess attention"
Pros: "Friendly crew, flew on time."
Cons: "Seats were ridiculously small. I had a more comfortable seat from Charlotte to Miami than the 8 hour flight to Santiago. There should be a law against someone sitting in that type of seat for 8 hours!"
Pros: "Buena aerolínea salidas y llegadas en tiempo. Personal amable. Sin problema alguno."
Cons: "Old airplane"
Pros: "While my flight attendants were all fine and everything was very good, my daughter flew w/ LATAM 3 days later than us and her experience was good on all flights except from Lima to Rio de Janeiro."
Cons: "It was all very good on the flight TO Lima. No problems."
Pros: "Nice new 787 service was very good They don't make you stay in your seat. You can get up and walk around"
Pros: "We travel with bicycles and the people at the desk were sympathic and helpful. We got charged more than what I understood from the official website but it was still decent price so didn´t say anything. We got twice the same snack on the flight of 3h30. Good thing the chocolate was good. I thought it could have been different and a bit bigger."
Cons: "We flown in few electric storms, suffered from a lot of bumps, and landed in a pretty cowboy way in clear sky. Didn´t appreciate the flying at all. Felt like the pilot was either not enough eperienced either not caring about passenger´s comfort. We had to collect our luggage and bicycle boxes at transit in Buenos Aires airport. One bicycle box got bumped and a piece of bicycle was exposed. Later on after the flight, we got problems on that piece (a front wheel) because of that bump and needed to repair it. We saw how the the crew was handling our boxes : didn´t care at all and placed it in all possible positions while it should stay in the same position. We arrived at AEP at 10:14PM and had a connection flight at 4:40AM the next day. Had to collect our luggage (and huge bicycle boxes) and wait until 2AM to check-in. It was a pain to carry everything and to live all over again the check in, and to not being able to do everything allready at arrival, espacially at that time of the night."

Older plane. I have never EVER had a problem with seat belt length (I need to lose some weight but I am not excessively large) but my seat had a very short one - looked like it needed replacing.

Cons: "WiFi wasn’t working"
Pros: "The crew &entertainment"
Cons: "Plane had to land in a different city due to inclement weather. Very disorganized process, huge traveling setback, never got my travel voucher."
Pros: "Nice and easy. Smooth the whole way"
Cons: "."
Pros: "Very uncomfortable seat - and I’m thin."
Cons: "Outlets not working for my row"
Cons: "Taking off on time. But they did get another plane. We arrived about 5 hours late."
Pros: "Extra seat width would always be nice"
Cons: "Kept on the tarmac with no information on when we would be leaving. I fell asleep and the flight attendant instead of waking me up rudely moved my chair upright in a startling and rude way. When I asked him to next time tap me on the shoulder or ask me to move he went ahead and began speaking loud."
Pros: "Pilots made up for delayed departure. Boarding quick and efficient"
Cons: "Flight was delayed"
Cons: "Notify us sooner about the 2 hour delay. Had to know there was not a pilot available."
Pros: "Yes very pleasurable."
Cons: "There’s no headphones aboard for entertainment"
Cons: "Delayed due to malfunctioning plane"
Pros: "Beverages and biscotti Variety of entertainment Great Crew!!!!!"
Cons: "Only bevarages and biscotti Free entertainment isnt free..$10 wifi charge AND requires personal viewing device Ridiculously small toilets....and only two for large main cabin"
Pros: "The crew was great. Even though we were delayed by about 40 minutes, they were friendly and courteous."
Cons: "40 minutes maintenance delay."
Pros: "Nothing"
Cons: "Very uncomfortable American airlines is the worst"
Pros: "departure and arrival time"
Cons: "the passenger next to me smelled horrible"
Cons: "Flight delayed and bot enough overhead space."
Cons: "Boarding was haphazard"
Pros: "Price"
Cons: "Outdated airplanes"
Cons: "Flight delay, no beverage service"
Pros: "Not turbulence"
Cons: "2.5 hour delay."
Pros: "Timing of flight routes"
Cons: "Sat on a pillow"
Pros: "The option to hear the flip down LCD screens. Though I didn’t use them."
Cons: "The lady next to me taking up my seat and a quarter of each seat to her side. The person in front of me never putting their seat all the way up. Couldn’t hear the crew when asked a question."
Pros: "The crew and planes were excellent."
Cons: "When we booked our flights the web site did not show us all the possibilities for return flights. When inn Puerto Maldanado we checked on line and discovered we did not have to have the 18 hour and 19 hour lay overs. We rebooked and were hammered with the $400 charges. We will not book future flights with your organization because of this deceptive practice."
Pros: "Entertainment system and new plane"
Cons: "Landing was a little rough"
Cons: "Last to board with a young child."
Pros: "Nothing"
Cons: "2.5 hour delay going, 3.5 hour delay returning. All because their paperwork had not been submitted on time. Terrible organization."
Pros: "Short trips so no entertainment is offered so it's n/a"
Pros: "Leg room"
Pros: "It was a very short flight so not too much to go wrong."
Cons: "I had a carry on and a laptop case that fit under the seat. The laptop case has wheels and a handle. The gate agent said I need to check one bag, even though I could show that the laptop case was within the specs for fitting under the seat. When I tried to argue with her, she said, "One of your bags is going to be checked--which one is it going to be?" Bad attitude."
Pros: "Relatively uncorwdedcat that time so I got row to myself. Good amount of legroom"
Cons: "The crew was late because of an incoming flight they were rude to other passengers and seemed to have an attitude after a long day they made very few announcements but the flight went fast"
Cons: "Carry on limitations"
Pros: "The crew, and the plane, confy. Was a good flight in general."
Pros: "Somewhat disappointing on the snack options..."
Pros: "Nothing"
Cons: "Gate changes were confusing. Staff unprepared and upset with customers. I witnessed a gate agent yelling at customers and slamming phones down."
Pros: "Good assortment of movies"
Pros: "Quick and easy ride to Florida. Only 2 hour flight, smooth ride. Crew did their job and did it well."
Cons: "No entertainment options, I'm assuming because of short flight. No tvs."
Pros: "New plane"
Cons: "Crew was ten minutes late"
Pros: "how fast we boarded the plane."
Cons: "The crying babies"
Pros: "The flight was on timely"
Cons: "The staff was very informative"
Pros: "excellent services from employes"
Cons: "The seats on this plane seemed narrower than any plan I have flown on. I have never had a seat where both my hips were touching side of seat at same time"
Pros: "Smooth trip"
Cons: "Delay delay delay on the flights"
Cons: "The delay. My flight was suppossed to depart at 7:25pm and left at 9:30"
Pros: "There was a bit more room in the seat and more comfortable. The crew was helpful."
Cons: "The isles are far too narrow. Didn't at all care for the snack options."

having gate crews there to open the door and let us off.

My checked bag was lost 😡

Cons: "Should enforce limits on carry on items which causes boarding delays and inconveniences. Some people with large personal items and backpacks and carry on take multiple storage spaces in overhead bins."
Cons: "Not much keg room for a medium size female."
Cons: "Boarding not organize properly Letting passengers go from front to back not good"
Pros: "Seats in Dreamliner have a small pitch. The plane itself is awesome, crew is ok, food’s traditionally horrible."
Cons: "Pretty much everything"
Cons: "Air Canada try their best to charge you for anything and everything! Including services that I just take for granted on other airlines (such as entertainment). Never booking AC again"
Pros: "The flight was uneventful, lucked out with exit aisle."
Cons: "Boarding took way too long. Typically an airline will ask people to voluntarily check their overhead luggage free of charge if they know it's a full flight, not on this flight. Instead, they tried to get everyone to board with luggage in hand, then once they realized there was not enough space they asked people to hold on to their luggage while they came through the plane to tag it and stow it below - very inefficient and made the boarding process crazy as people tried to make their way around luggage that was sitting in the aisles."
Pros: "People are couteous"
Cons: "Very cramped; big doing and dance about overhead room so I gate checked. There was empty overhead space and bags very slow to come out at baggage claim"
Pros: "I pre-ordered a breakfast, it was fresh and tasted good."
Cons: "The flight crew needed us to check our carry on luggage, due to space issues, but I noticed that there was a lot of extra space in the upper storage that hadn't been used."
Cons: "Both myself and my other vegetarian friend never saw an option to opt into the vegetarian meal, leaving us on a super long flight across the pacific with nothing to eat."
Pros: "The seats were large, and they had power."
Cons: "The flights were both 2-3 hours late, and the airplanes were dirty. They blamed it all on weather, which is fair, but it's almost like their attitude was "hey, we're leaving late already (arriving at 3 am at my final destination), so we might as well not try to have good service since you'll already have a bad memory of this flight!" That being said, I would still take Air Canada in cases such as these where they are $400 cheaper than the competition. I'd still rather have a terrible flight and save $400 at this point in my life!"
Pros: "It was a non stop. We left on time, arrived on time. The cheese snack purchase was good. The crew was polite."
Cons: "There was no entertainment, but it was not a long flight."
Cons: "I almost missed my connection. No one cared. Staff in airport were downright cranky - all due to late incoming aircraft and yet more de-icing... why ever don't they allow time for that in November!!!"
Pros: "Crew was ok, entertainment was great"
Cons: "Seats in ac 787 are very soft, you will feel the knees of the passenger seating behind you, I couldn't fall a sleep, you feel a kick every time the passenger behind you moved his knees. Kosher food was terrible! Not eatible! Plane is very slow l, took 11.5 hours instead of 10 hours with the 747."
Pros: "The crew is always tops. Despite being out of coffee, they were good-natured and funny and kind."
Cons: "My seat was super uncomfortable for some reason. Maybe the cushion was coming off? I couldn't adjust it because the guy next to me was so tall and taking up so much room (not his fault!) So anyway my butt totally fell asleep because this weird hard line/bar was poking me."
Pros: "Crew, attitude, entertainment, everything"
Pros: "Everything"
Cons: "Nothing"
Pros: "Seats are cramped - spacing is too small. Will avoid Air Canada in future"
Cons: "1 attendant looked unshowered with greasy hair, but good attitude"
Pros: "Nothing"
Cons: "They had nothing together. My first flight was delayed so I got in late and my connecting flight was rescheduled for 5 hours later. Their "free meal voucher" for rescheduling amounts to one slice of pizza and no drink. The airport then lost my checked bag and kept me waiting in one room for 4 of those hours to where I was still rushing to catch my next flight. Air Canada then forgot to assign a plane to my new second flight so I waited another 2 hours to board. Once boarded, the airline made us wait another hour while they loaded bags, then unloaded some of the wrong bags thy put on. They then tacked 25 minutes in the wrong direction and we went all the way back. I have never seen so many people rushing the customer service desks because they missed their connecting flights, throughout the entire time I was stuck in Toronto. Additionally, their "in flight movie system" doesn't work unless you rent one of their iPads. It prompts you to download Java Flash player even if you already have it instead of asking to run it. Then once you allow it, you get a 1-2 second animation then the movie breaks. There are similar errors with their music and tv show features, I tried all of these in my laptop and phone."
Cons: "No leg room, no snack. I had requested wheelchair service and was not met with a wheelchair as I exited the plane. Had to walk up the jetway. No onboard entertainment."
Pros: "Crew on board as accommodating as they could be."
Cons: "Arrived at the airport to find hundreds of people on line trying to check in. No Air Canada employees were explaining anything to anyone, as we all stood in line for over a hour, nervous we'd miss our flights. Word was passed from the front of the line that the system was down. They held planes, so I guess everyone eventually made it to their flights--but not until everyone was stressed out to the limit. Lack of assistance from Air Canada personnel was glaring."
Pros: "At fisrt the flight was over booked. Once we had boarded their was a technical issues with the aircraft, we had to sit in our aiys with nothing to do for just under 2 hours. With this delay in mind their was no form of a free drink as a mini compensation. They had no choice of food."
Pros: "The plane itself was fairly comfortable, and every seat had its own TV/movie screen, which was nice."
Cons: "Our flight was delayed six hours and fifteen minutes, and the entire six hours and fifteen minutes was filled with poor communication. No one could tell us what was going on. There was rarely even an Air Canada representative at our gate's desk area. We were given nothing to remotely compensate for our very long delay aside from a few thanks and a puny bag of pretzels."
Pros: "I was able to change my seat from a middle to a window. I also had an open seat next to me so I was not squeezed in. The person at the desk in Toronto was very pleasant and helpful."
Pros: "clean and on time"
Cons: "boarding could be a bit more smooth. more leg room wouldn't hurt"
Cons: "I was refused boarding after being told I could fly. A horrible experience--rebooking for my wife and I cost us 1,000 dollars."
Pros: "Everything.....the staff were excellent......pure and simple"
Cons: "NOTHING!!!!"
Cons: "- No drink service offered on the second flight - Hard seat in coach, very uncomfortable flight, won't fly Air Canada ever again"
Pros: "I didn't get any food or entertainment.. however the staff were very professional, polite, and helpful when needed to be."
Pros: "Excellent and diverse film selection. I broadened my horizons watching documentaries on hacking, gun running, and on an Afghan refugee teen in Iran, a film about a black American teen in Germany, and a French drama."
Cons: "Most of the time economy class is uncomfortable because of the lack of foot room. So this time, for the long flight from China, I chose an exit row precisely for the extra leg space. However, there is no footrest at all , which as you're surely aware, is terribly uncomfortable when sitting for long periods, let along trying to sleep. Furthermore, the exit row seats are not provided a substitute for missing the usual back-of-the-seat pocket with magazines ; that means no spot to place books/papers/trash for the entire flight. Finally, I am 5'2 and petite, and was seated between two fairly slim men, and yet we were still all squeezed side to side. I had no elbow rest. I actually rested my head on one man's shoulder, once he was asleep, and hope he didn't notice. While this is unfortunately typical of economy class, it is not decent."
Pros: "On time departure"
Cons: "I had visa on expired passport ,staff on duty took too long nearly an hour to clear me."
Pros: "Flight attendant"
Cons: "My daughter's first trip to Canada, with a brand new suitcase. By the time she arrived in Canada her suitcase was lost. Then ended up in the London Airport even though she flew into Ontario. When she picked up the suitcase it was wet and missing one wheel. On the return flight to Tampa when the suitcase arrived it was missing two of the four wheels in the corner was completely ripped off which was exposing what was inside. The handling of the suitcases is awful and she should receive a replacement suitcase"
Pros: "Nice interior. Free movies."
Cons: "Air Canada is always delayed."
Pros: "I liked the variety of entertainment options on the iPad app."
Cons: "Unless you knew ahead of time that the entertainment system was housed entirely in an app, you wouldn't know that you needed to have a smart phone or tablet on the flight and needed to download the app. A few people in our traveling party either didn't have a smart phone or tablet, or had trouble downloading the app while on the flight. Also, a few people had issues with the app freezing while in use. There was very little legroom between seats, resulting in an uncomfortable flight. We flew economy on our connecting flight, and the seats were much more comfortable. My reading light didn't work using my button, but it turned on & off during the flight like it might have been connected to someone else's button. There weren't individual air vents for passengers, so some of us were very hot and some were very cold."
Cons: "we pre booked seats at #14 because our daughter cannot walk without help, we took her to and from the plane by wheelchair to make it easier, they bumped us to seat # 32 , the very last one, that is a long walk, at check in the woman there was rude when we told her of our situation and that we had seats, she said there was nothing she could do because the plane was full, she was not very helpful at all, and asked if we wanted to take another plane. Our whole family has been traveling with air Canada, but I think it's time for a change. Very disappointed!!!!!!!!!!!!!!!!!!!"
Pros: "Boarding process was efficient"
Cons: "Entertainment system options did not feature a lot of new content"
Pros: "It was about as good as you can hope for in cattle class. Middle seat in the bulkhead row is not worth paying extra for."
Cons: "Power outlet at my seat did not work."
Cons: "The seats are way to close, I am short and I had no room. There is no way those seats are far approved, cause they're is no way in an emergency people would be able to crawl out if those seats. There was no snack at all, not even pretzels, nothing."
Pros: "Good service, nice seat"
Pros: "The flight crew went advice and beyond to help look after our two kids (ages 2 and 4). It was a full flight but they were the only children on board."
Cons: "Baggage fees and leg room."
Pros: "Seats and crew in Premium Enonomy were great"
Cons: "Dinner was nice, but breakfast was lackluster at best - cold slice of banana bread was all we got after 6+ hours of flying! Also, I had a 60 minute layover in Toronto which is considered "legal", but I had to dash through the airport to make the flight and my luggage did not make it at all (and was not delivered to me until 38 hours after I landed in LHR). Would recommend NOT considering an hour ample time for a layover in Toronto going US to UK."
Pros: "A very nice Air Canada person from Toronto Airport really helped us speed up the baggage check-in process, because we were late. Then, in the terminal, the crew was waiting for us even if we were so late ( 5 mins before landing time)"
Cons: "We had to pay for snacks. Snacks should be included in the high price of the tickets (about 500 CAD $). We ordered and paid extra for food snacks, but some of the items were not available even they were displayed in the food menu/catalog. We asked for a blanket for my daughter who was sleeping but Air Canada didn't have any blanket !! After we boarded, we realized that we didn't have space to put any hand baggages ! We are a family of 5 and we didn't have space to put even one hand baggage! Unacceptable!"
Pros: "Everything."
Cons: "The delay, but that was not your fault."
Pros: "India ( flight attendant) provided very poor customer service during flight. I have been a nurse for 24 years and i simply asked for a cool cloth for a gentleman sitting next to me that was feeling ill and very pale. India returned with 5 emesis bags and no cloth and never once came back to check on the gentleman!!! I really wish it was not a full flight because i would have advised him to puke all over everything. How hard was it to provide a cool cloth?? Really? I know first class has wash cloths and that was an easy request. And the fact that she never came back to see if we needed anything or to tell us she did not have a cloth for him. POOR CUSTOMER SERVICE!! I will think twice about flying Air Canada again. Thank god for good citizeans willing to help strangers in a time of need."
Cons: "Poor ccustomer service by flight attendants and no follow up on ill passengers."
Pros: "The Air Canada agents and staff were very helpful and accommodating to the best of their ability. I hugged one female AC Agent in TO as she was so kind and helpful, and told her she was the highlight of my day."
Cons: "The processing of Air Canada passengers to the connecting Gates and through Customs for USA international flights was a nightmare. It was very disorganized, with hundreds of passengers herded like cattle, poor communication, customs slips not provided on the AC Flight before landing so as to be completed in advance. There was staff shortage, and not done in a timely manner so as to make your connecting Flight. It has truly been a most stressful experience for me this and each time I have to go through Toronto to make a connecting flight , and I will avoid this flight plan in the future at all cost."
Cons: "Air Canada ROUGE is very different than Air Canada :("
Pros: "Boarding went smoothly. I liked that I could choose an exit row seat when I checked in and didn't have to pay extra. The crew was friendly. The plane seemed nice and new"
Cons: "The leg room was a bit tight, and the guy behind me kept putting his knees into my back. I don't know if it was poor seat design or what, but he wasn't particularly tall."
Cons: "No free entertainment, no meals, or snacks"

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Vitória - Tampa Flights

Departure:

Vitória (VIX)Brazil

Destination:

Tampa (TPA)United States

Cabin classes:

$1,196

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$946