Daily cleaning, installation of cabin HEPA filters on flights from Warsaw to Richmond
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Scores according to KAYAK customer reviews
Cons: "Improve quality of on board announcements."
Cons: "Lufthansa changed my flight last minute but was sending me updates for the old booking- it made no sense!!! Never again!"
Pros: "Free entertainment, excellent food"
Cons: "Cabin was too warm; unable to adjust air at seats"
Pros: "We landed safely. I like the A380."
Cons: "One crew member in particular looked very frazzled and was rushing to do everything. They also took away my suitcase which would have very easily fit in the overhead."
Pros: "The crew was good."
Cons: "The infotainment system could be better. My system was not working for the first 3 hours and then the sound went out out completely after 2 hours of use. Also the airbus model still use the outdated 2 prone headphone and I was not able to use my noise canceling headphones."
Cons: "40 minute delay in departure due to late arrival of incoming aircraft."
Pros: "On time, onwith excellent care by staff"
Cons: "The long walk on the airport for connecting flight"
Pros: "Clean new Airbus 380. Nice crew"
Pros: "The crew is attentive and friendly The seats are flat-lay"
Cons: "The food is mediocre at best Seats are narrow"
Pros: "The food was excellent."
Cons: "Sitting in the middle. It is always uncomfortable due to the fact that you need to ask the person sitting next to you to get up because you need to use the restroom. Aside from that my overall experience was excellent. The food, entertainment, staff all helpful and friendly."
Pros: "Timeliness of fligyts"
Pros: "Timeliness of flight"
Cons: "My Tv screen Headphone plug was not working. Also, by the Time i got my food, there was onot vegetarian option available. I’m not vegetarian!"
Pros: "Lufthansa is a good company overall. The entertainment system was very good."
Cons: "The usual - cramped space although I was fortunate enough that the middle seat wasn't occupied"
Pros: "Very pleasant crew."
Cons: "No complaints"
Pros: "Arrived safely."
Cons: "Late departure then drove around the airport for about 30 minutes after arrival before rushing to passport control and connecting flight."
Cons: "The flight was delayed and there was no one at the counter to get any information for several hours. When there finally was someone there they were not very helpful."
Pros: "Great aircraft"
Cons: "Waiting for arrival gate"
Cons: "I was waiting over 1 hr for my l"
Pros: "Window seats on the upper deck have additional luggage storage bins and seem to have more leg room than seats on the main deck."
Cons: "Keep all babies in one section of the aircraft"
Pros: "The crew helped my mom very much with her ansiery and were with her at all times."
Cons: "I bought the flight for my mom and she is handicap, the flight got delayed and they wanted to leave her in Frankfurt for 2 days because there was no more flights to the States, in the end they found a flight to Washington DC, she was coming to Miami. She is an old woman who gets lost and I had to order assistance for her, in Washington DC they opened her bags after that they lost the bags, she had medication on them and it was a nightmare to get them back. Im really upset and I don’t think That I’m going to book with this aero line again."
Pros: "Exelent crew"
Cons: "Long distance between gates to transfer"
Cons: "The flight was delayed 6h. I got to the destination late And I was late for work Went to work restless"
Cons: "Requested for Hindu vegetarian meal by call and was informed we would receive on flight. Got on flight to find that Hindu vegetarian does not exist. Starved on both legs of flight. That is almost 24 hours. Plane should keep extras and customer service should give correct information."
Pros: "Left in time, arrived too early"
Cons: "Boarding took a lot of time"
Pros: "Breakfast should not be served 4 AM Cairo time, 40 minutes after boarding"
Pros: "Nice people"
Cons: "Not much"
Cons: "Me starting to get sick!"
Pros: "Services, Food, Crew"
Cons: "IFE doesn't had much options."
Cons: "Unorganized boarding. Back of the plane seats should be boarding first, after babies and old people. I was stopped by the people in front of the plane putting away their luggage and standing in the aisle."
Cons: "Delayed flights for a day"
Pros: "The flight was on time. Helpful, friendly crew. Will use Condor services again."
Pros: "Service was great, pilots were amazing no decompression pain in my ears."
Cons: "The flight was delayed in Warsaw for 1:30 hours"
Cons: "The airplane was very late, so I didn't make it to my connecting flight."
Cons: "This flight was late and because of that we missed connecting flight to NY!"
Pros: "Only best part of Lufthansa is newer planes. Smooth rides. However, I don't think they can count on their customers base only on one positive for long run."
Cons: "Flights were late and boarding was caios, no one had any clue what to do. Blankets were filthy. Entertainment had limited choice. Considering I took six flights in this month, I will let it slide that they ran out of New movies. Worst part was food. Obviously, there is no quality consideration when they decide menu. Check Emirates or other similar fare bracket airlines to understand the gravity of Lufthansa food problem. If one reason I had to choose to drop Lufthansa from my future consideration then that would be worst food and drinks. I would strongly recommend that they should assign people who need additional time to board at the back of the plane. It will help them to go back of the plane faster and avoid gridlock in the middle. Another advantage is it will help other passengers leave plane faster at the end of the ride. Boarding process will be come significantly faster by filling the plane from back to front by loading passanger with children and who needs time at the first loading area at the back of the plane. Thanks"
Pros: "Excellent service and efficiency."
Cons: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Pros: "Timing, entertainment options."
Cons: "Unability to check in with 2nd passport instead of visa. Also, No sits selection available if you have 2 passports to travel. Baggage was lost."
Pros: "Clarity of informations"
Cons: "Every thing"
Cons: "Ridiing buses on tarmac to get to the plane."
Pros: "excellent flight crew, and entertainment options. My husband lost his boarding pass in between connections and staff was able to help him out and even was able to arrange that we sat next to each other."
Cons: "Transferring flights it was difficult to make it to our flight on time. More snack options would be nice."
Pros: "Very nice crew"
Cons: "Boarding was a mess. No groups. Entertainment - app doesn't work on PC. Had to watch movie on cellular Passengers. - noisy eithout crew interference & sitting on wrong seats without any interference"
Pros: "We made our transfer"
Cons: "Our airplane was assigned a remote parking space instead of main terminal but our bus came quickly to main terminal and we made our transfer and through customs in an hour"
Pros: "Clean modern aircraft. Attentive and friendly service. Decent food and drink. I had plenty of space in my row."
Cons: "The things I didn't like are part of a 7 hour flight in coach class, and that's beyond the control of any airline."
Pros: "This flight was slightly delayed, but the delay was small and didn't affect my connecting flight."
Cons: "the boarding wasn't "ordered" like last rows boarded first to avoid trying to get by people in earlier rows - that slows down boarding."
Pros: "The crew was incredibly pleasant and helpful"
Cons: "No entertainment"
Pros: "Staff were polite"
Cons: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
Pros: "Boarding was efficient and the crew were nice."
Cons: "the seating is horrible. it was the tightest seating I've ever experienced."
Cons: "Nothing. Flight was amazing"
Cons: "It's KLM. What else do you need to know."
Cons: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Pros: "Information sharing by pilots and crew. Economy class leg room is good."
Cons: "All good up to the level"
Pros: "Crew good and seat OK but not exceptional for business class"
Cons: "Food was average - main course could have been better. Range of movies ok but not great"
Cons: "Information on arrival time was not correct"
Cons: "Flight got cancelled"
Pros: "Newer plane, crew was amazing, seats were adjustable"
Pros: "The crew and the timing were ok"
Cons: "The seats were uncomfortable"
Pros: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Cons: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Pros: "Great plane and staff"
Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Pros: "Like the overall KLM experience"
Cons: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Pros: "very attentive crew"
Cons: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Pros: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Pros: "Boarding agent extra effort to improve my seating!"
Cons: "Food amount less than expected."
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Cons: "Our lougage did not arrive"
Pros: "Efficient crew"
Cons: "Long, slow line at check in. Not many new movies or tv shows"
Pros: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Cons: "Nothing to say"
Pros: "Arrived early!"
Cons: "Boarding seemed disorganized."
Cons: "Flight departed 35 minutes late"
Pros: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Cons: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Pros: "Pleasant flight"
Pros: "The staff was extremely pleasant. Food was good!"
Cons: "Have no complaints"
Cons: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
Cons: "Crowded seating, wake-up for breakfast service two hours before arrival"
Pros: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Cons: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Pros: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Cons: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Pros: "Excellent experience with the cabin crew."
Cons: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Cons: "I don’t like the limited choice of drinks on these short KLM flights."
Pros: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Pros: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Cons: "The food was okay, not that great."
Pros: "Ground staff at Manchester very helpful"
Cons: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Pros: "Easy boarding, plenty of room"
Cons: "old plane, tight and uncomfortable"
Pros: "Everything - Checkin, crew, food, entertainment"
Cons: "Only one queue for boarding. Flight late on arrival."
Pros: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Cons: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Pros: "Flight attendants tried their best given what they had to work with."
Cons: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
Pros: "Friendliest economy class service I've ever encountered."
Pros: "Very good flight, excellent service and good food."
Pros: "Seat space was good for a short flight, inclusive of free snack and drink."
Cons: "Too much overoverhead luggage."
Pros: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Cons: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."
Cons: "Airlines had no record of our pets flying with. Missed our flight even though we were there over 3 hours prior. Ruined the last day of vacation. Now we are waiting for the promised help in Amsterdam. No one is here. No one knows anything. Feel like crying"
Cons: "Great experience"
Cons: "Didn't make it to this flight due to problems described in aforementioned flight (madrid to London). Was stranded in London overnight."
Pros: "Nothing really"
Cons: "Politeness during check-in, timeliness in providing gate information, having a person at the BA desk to help, being on time"
Pros: "The crew was good"
Cons: "The entertainment on the plane should be upgraded and wifi should be provided"
Cons: "Connector was late so I’m stuck in London til tomorrow"
Cons: "Seat was broken. Reclines without requesting. Tray also needs attention. Seat 15C"
Pros: "The sit"
Pros: "It was just on time."
Cons: "The seats are very small hence not comfortable at all."
Pros: "Crew was very professional, food options were excellent."
Cons: "Tough time. British airways wasn’t very helpful. Once our gate was changed no one told us or gave new boarding pass. We did have 7 hours to figure it out. But a clue where to go would have been nice. Missed my connection. Shuttle and hotel was a mess. Got a few hours of sleep outside the airport. Maybe I’ll get to Los Angeles soon."
Pros: "Ability to prclear customs, that’s about it........."
Cons: "Going from Air Lingus to American Airlines - they were unable to coordinate our checked baggage. The AA gate agent had no idea what to do. Unsurprisingly, when we landed our bags did not. We are still waiting to see where they are and if we get them back. It seemed that even though we asked and were reassured several times, the team at AA was unable to deal with the luggage transfer"
Pros: "Not much"
Cons: "Being delayed for 2.5 hours wasn’t pleasant. Once we finally boarded the crew members did apologise in person to all first class customers. I was sitting with my granddaughter right behind it. We felt like a second category customers.... nothing to add to it it shows it all"
Pros: "Boarding was fast! Typical short flight."
Cons: "Not even a glass of tap water was offered complimentary."
Cons: "Not only do you now have to buy food and drink, by the back of the plane they’ve always run out (our flight was not even particularly full). Flight was delayed an hour - I’ve taken 4 BA flights in the last 5 days and every one has been delayed by at least one hour. No longer worth the price."
Pros: "My first domestic flight with BA for years yet the service imo has got even slicker and better. From check-in to boarding to disembarking and all ahead of schedule, I doubt if I would fly domestically with anyone else."
Pros: "Service, clean restroom, courtesy of crew members"
Pros: "Very polite crew. The fight departed and arrived a little late, but no problem with our connecting flight in London."
Cons: "Long wait to disembark the plane in London."
Pros: "Quick boarding, good crew."
Cons: "Greasy food."
Pros: "Clean efficient on time Nice staff"
Pros: "Entertainment is pretty good, a nice selection to choose from. The food has improved since last year with their new menu. Crew were pleasant enough."
Cons: "I paid for an extra leg room seat, which for me was in front of the bulkhead. However, I think this caused more discomfort than comfort. There is no gap under the bulkhead to put your feet, so although you don’t get a seat in front of you leaning back, there isn’t enough room to straighten your legs out which on a 12 hour flight isn’t comfortable."
Pros: "Crew and food"
Cons: "A day before my flight it was already known that it is delayed (how possible...?) and it was delayed. Even though we were on time to board plane to Boston we had to wait for another flight."
Cons: "Connecting flight experience"
Cons: "terribly small seats!!! I had a gout attack after this flight. horrible!"
Pros: "Great service, and very smooth flight"
Cons: "I got to the airport the morning of my flight from Warsaw -Dublin and was told my flight was cancelled and no longer exists. Luckily I got a hold of my daughter who was in LA at this time and woke her up at 1am with this issue. She called the web booking company Webjet where you directed us to buy the flight, and was told by Webjet that my flight was cancelled the day before and we were not notified IN ANY WAY! By some miracle, my daughter was able to talk to Webjet and get me on a new flight last minute. Again, this is all happening at 1am California time while I am stranded at the airport in Warsaw! Unacceptable!!! I am however glad that the issue was resolved and I made it home safely. But I think someone needs to look into this immediately because if it wasn't for my daughter, I wouldn't have left the Warsaw airport due to the fact that the airline cancelled the flight and neither the airline, Kayak, nor Webjet notified me...."
Cons: "Plane departed late and stalled at landing- delay caused me to miss connection and set me back getting home by 7 hours at the end of it all."
Cons: "Wifi Opportunity to purchase snacks More food/drink service More attention to picking up trash after services"
Pros: "Not much, crew were pleasant though and the flight on time."
Cons: "It was like being on a really cheap budget airline, but paying expensive prices. Food only for sale with a British credit or debit card, won't take cash,no menu cards, and even if I'd wanted to get food, no gluten free options, which is not a lifestyle choice for me, but a necessity.Scruffy dog-eared magazines in the seat pocket. Not even an offer of tea or coffee. Check-in online would not allow me to change my seat, although it told me I could. I fly a lot, but tend to avoid BA now if I can, and this flight just confirmed that preference."
Cons: "Extremely long delay and the crew didn't explain until half way to London why the flight was so delayed. Horrible service"
Pros: "Everything was okay! The plane was kind of empty and that why the service was excellent, the crew very friendly."
Pros: "Nice crew. Flight was on time."
Cons: "No food unless you Pay for it."
Pros: "This is was actually a flight operated by Qatar Airways and my first time with them. And you know what? It was like going back in time: this was exactly what and how BA used to be even 10 years ago. Thank you, Qatar, for wonderful service!"
Pros: "The food was tasty."
Cons: "flight was 1 hour and 40 minutes late. We sat on a hot plane waiting for take off and the temperature remained too high during the flight. Very little water was offered. Seating in coach was very tight."
Cons: "Food are discasting"
Pros: "A. Wet nice and observant stewardess helped me off the plane and onto the waiting bus.. Very kind and helpful"
Pros: "Flight there was ok."
Cons: "British Airways customer service was terrible. Flight was delayed. We called BA and they told to us to arrive at the later flight and find our connection in London. This was not the right thing to do and we are still not home. We are now stuck in DC, have no clue where our luggage is. BA has provided no information. Not sure why they even have a call line."
Cons: "There was no food on this fight."
Cons: "Seat uncomfortable. Again, no free wifi in the XXI century. Hello !!!"
Cons: "Cancelled flight"
Cons: "We arrived at the airport more than 2 hours in advance since this was an international flight. There was NO British Airways staff available to help with obtaining actual boarding passes which were NOT available on the BA mobile app. Although we made the flight with enough time, that was only because the security line was short and the passport control line was short as well. British Airways should have staff available to process passengers and boarding passes, luggage checkin, etc. earlier for their flights."
Cons: "the snack before arrival consisted of a protein bar"
Cons: "Heathrow connection process almost caused me to miss my flight, despite having 2 hours between connections. Security officer at Heathrow was very unprofessional, and took a great pleasure in delaying my processing through the security line. Specifically, I did not remove a PHONE BATTERY CHARGER from my carry-on for screening, so he proceeded to dump out the whole backpack contents, and then purposefully was very slow about putting things back in one by one.As an active duty police officer I understand the need for security and follow all the regulations and instructions to the best of my abilities. However in this case the security officer went out of his way to make the process as slow as he could. Very bad, stressful experience traveling on BA with connection at Heathrow."
Cons: "I really wish there was drink service that was not for purchase. It really puts a bad taste in my mouth, like the airline is trying to ring as many dollars out of us as they can."
Cons: "Transferring from one flight to another, from one terminal to another. Definately, too litte time for transfer. Rushing, with no time to stop at the restroom."
Pros: "Quick boarding. Crew ok. Flight on time"
Cons: "All food and breuvages to purchase. Not even glas of water complimentary in economy."
Pros: "Nice plane, nice people, comfortable seats most importantly for coach though a bit cramped"
Pros: "I liked that there was no one in the seat next to me. The seats were large enough. I am 5'9" so that is always important for me."
Cons: "The kid sitting behind me intermittently kicking my chair. I was awoken with 3hrs left to go with a hard kick. But kids what are you gonna do."
Pros: "Pilot was nice when he told us hehad to sit on ground for hours and taxi on landing for Another hour"
Cons: "Horrible seats, extremely delayed. Never buy a hacker fare again. Suitcases are literally locked in customs at JFK HP airport for indeterminate time period. Weather wasn't their fault but they should have had green undo staff to help and move people onward."
Pros: "Not much"
Cons: "No individual entertainment screens, my 6"2' husband had a large metal box under the seat in front of him and he couldn't extend his legs, the food was terrible, the staff wasn't unfriendly but was not warm and welcoming. This flight was not operated by British airways. It was operated by American Airlines, I much prefer Briti"
Pros: "The flight was nice and short, the few was courteous and helpful. All as expected."
Cons: "This was really a bare-bone flight. They did serve a drink and peanuts, but it was a lunch time flight so one would expect at least some food. Heathrow was busy so went into a holding pattern which added time and some passengers became worried about their connections. Upon landing they mixed up baggage pickup and we had to wait a long time running between two conveyor belts looking for it."
Pros: "The price! BA direct was twice the amount. Traveling with three adults can get costly"
Pros: "Crew excellent!"
Cons: "The flight was crowded!"
Pros: "yes, no on sat on my row coming or going"
Cons: "Been non discriminatory"
Cons: "Overall good flight however the WiFi didn’t work"
Pros: "The crew was pleasant. The flight was smooth even though we flew through clouds the whole way."
Cons: "If you don't purchase a seat in advance, the airline puts you in a middle seat even if the plane is not full. I don't really like that."
Cons: "Usual complaints - chaos boarding and deplaning, poor entertainment options for free, headset not working. Had to deplane by stairs - we were parked next to an unused jetway."
Cons: "Snacks could be better....seats are small.... it was freezing....no free WiFi and no Tv"
Cons: "Delayed 1.5 hours each way for maintenance, did not allow us to switch seats to sit together previously at flight and the flight was very empty. Very uncomfortable seats. Will not fly AA again"
Cons: "Employees I understand that sometimes they see a lot of people and it can get overwhelming with the job but giving good attitude it’s a most."
Cons: "Didn’t fly"
Pros: "Take offs were a few minutes late but we arrived on time at each destination due to savvy pilots and great tailwinds. Staff was in a good mood and so were the passengers, no Scrooge’s!"
Cons: "The only BBQ in Dallas Airport Terminal C is a chain spot....boooo!"
Pros: "Friendly service, quality new airplane, American airlines has improved a lot!"
Pros: "On time . No significant delays cost of ticket low."
Cons: "Tiny plane with small seats never that comfortable."
Cons: "They have very long and annoying credit card announcements"
Cons: "rerouted through Philadelphia."
Pros: "AA got me home safe."
Cons: "Entertainment was nonexistant. Most movies were unavailable and those that were would start and then say “no longer available” monitor did not work. I was not the only passenger with issues. Many could not get system to work. Antiquated and/or poorly maintained. Also, announcement made it seem as if you had to pay for wine/beer/spirits. I wasn’t drinking so it didnt matter but at other times this would have been a hassle. Never had this on an international flight. Flight was okay just not top drawer like it used to be. Cost cutting measures have impacted the brand. Would not say it is first tier. Dont mind a “no frills” flight if it results in lower cost to consumer (aka Southwest Airlines)"
Pros: "The flight left on time and arrived earlier than expected. Great job by the flight attendants as well! I thoroughly enjoyed my flight back home."
Pros: "Arrived a little early and without incident."
Cons: "Flight attendant had a problem with my wife asking for Coke Zero. There was one can left and she was reluctant to serve it to her."
Pros: "Smooth and quick flight"
Cons: "Warm, no refreshments"
Pros: "Went without a hitch"
Pros: "Pro: Those darn cookies are the bomb. Coffee was on point."
Cons: "Cons: The leg room was as bad as spirit. I was struggling for a while with my bag, and none of the flight attendants thought to help. Flight attendants ran into me a few times waking me up, and I wake up apologizing not them. Also, so darn painfully cold in the back of the cabin."
Pros: "Very quick fight. Faster than anticipated arrival"
Pros: "On-time departure from PHL; on-time arrival in RIC, my checked bag was on the flight."
Pros: "Flight attendants were wonderful and very accommodating. They were pleasant, nice to talk to, and attentive to all passengers. Special assist personal were polite, pleasant and extremely helpful."
Cons: "I did not understand if I booked with British Airways why my return flight was through American Airlines. I requested special accommodations with extra leg room as a result of recent knee surgery. My seat location was in row 34, the back of the cabin. Not as pleasant. Too far to walk leg room uncomfortable at times during the 8 hour flight."
Cons: "If there was ever a staff that was more eager to shirk responsibility I have never encountered it. At this point you might as well crash the plane and blame a duck. I am personally offended at the shear incompetence of the people employed by your "company.""
Pros: "Flight attendants were courteous and hardworking. Made sure all passengers were taken care of."
Pros: "Although the crew encountered a maintenance issue with the aircraft, another aircraft was provided and we were able to take off within an hour. So glad it wasn't cancelled!"
Cons: "Could not bring a guest into the Admirals Club during the flight delay, although I was allowed to do so on the same outbound leg. There seems to be inconsistency in the way the guest policy is applied (e.g., flying first class international)."
Pros: "Everything was great. I didn't have any food or drink. I slept the whole way to Dallas"
Cons: "The internet wasn't working, and the flight attendant told me there was nothing she could do about it. The touch screens on the back of the seat had difficulty responding to touch. The headphone jacks and headphones they gave us on the plane were not compatible. If it twisted even a bit, it would lose the connection. I understand these may seem petty, but they are things we've come to expect on airline travel. If they aren't going to be there, please let us know when we book our tickets so we can plan accordingly. The flight attendant for my section of the plane was cold and a bit rude. I didn't want to ask her for anything."
Cons: "3 hour delay. Old plane."
Pros: "Everything! Leg room"
Cons: "The touch screen for entertainment was maddening!"
Pros: "The cabin crew were absolutely outstanding."
Pros: "Great first class staff."
Cons: "there was no entertainment for a very long flight. also, it was night time, and the fasten seatbelt signs are so big and bright that it is impossible to go to sleep! Our plan was delayed for 2 hours, meaning we did not get in until 230am. it was exhausting!"
Pros: "The crew, and the plane, confy. Was a good flight in general."
Cons: "The seat was extremely comfortable."
Pros: "The crew on the flight were nice and helpful. Even though it was a short flight"
Pros: "Other than a 2 hour delay due to a mechanical issue (identified after everyone boarded) the flight was ok. No electical connections for equipment. That would be an improvement. Also, out of a lot of meals that people request, and that was at the beginning of service in the premium seats."
Pros: "Nothing: worst flight !"
Pros: "Comfortable seats. Quick boarding. No delays."
Cons: "Again flights attendants were a bit dry."
Cons: "Same as above"
Pros: "Nice landing."
Cons: "Leg room"
Cons: "No wifi, no headsets to listen to tv"
Cons: "They should have made contact with our next flight as soon as we landed to tell them to keep the door open, it took a long time to get off the plane and I had to run all the way across the airport only to still miss my flight because they had just closed the door. My plane was still sitting there for about 10 minutes they must have JUST closed the door and still wouldn't let us on"
Pros: "Free alcoholic beverages"
Cons: "Check in was ridiculous, one enormous line for all the "one world" airlines. Which although we booked Finnair, the flight was with American Airlines. Then at check in we weren't given the seats we chose when we booked the flight, actually we weren't given seats at all until the flight was boarding. And although half the flight had not been assigned seats the boarding agent had an attitude that I wanted to get my seat assigned. The airplane was circa 1992, there was a box tv in the aisle every few rows. We flew NY to San Juan PR in July and had personal entertainment on a 3-hour flight, but not ona 6-hour trans-Atlantic. Then there was a problem with the fuel tanks and apparently it was right in the middle of shift change, so one shift went home and the captain didn't know what was going on. "I'm embarrased" he said and we sat on the ground for almost 2 hours. The crew were great, the dinner was fine but yogurt and a weird muffin top is not ok. The best part of the whole flight was a free jack & ginger ale. Based on this experience alone I wouldn't fly with Finnair again. Our trip was for a wedding and most everyone else flew Air Lingus and had a flawless experience, poor choice on our part!"
Cons: "ORD -> LAX We sat on the Tarmac for 45 mins without any communication. We ended up landing on time, but I was connecting to an international flight, so this naturally caused me and my companion a great deal of unnecessary stress. LAX -> ORD I arrived at the gate prior to the 10 minute before take off deadline and the gate attendant said I couldn't board and walked away. I sat and waited several minutes until a gate attendant returned where they proceeded to call stand by passengers. I was checked in and present, but not allowed to board. So I approached a different attendant, explained and he looked surprised that I wasn't boarded. He then without asking me any questions or checking with me typed on his computer and then handed me a new boarding pass for a new flight 1:25 later. I boarded that plane and sat for over an hour. The pilot had no updates for us other than the delay was a maintenance issue, saying repeatedly that he would check again in 15 mins. Finally after wasting more time we had to deplane and wait for a new one. Ultimately I was not allowed to board my original flight without explanation, which then caused me to have over 3:30 in delays. This is all after I had arrived from an international destination, which made the ordeal very miserable. This type of awful experience is a pattern with American Air - rarely are my flights on time and I've had more cancellations with American than any competitor airline. Anything but A full refund would not be acceptable. Thank you, Randi"
Cons: "3 hour delay due to maintenance issues on two planes."
Cons: "Whole experience and staff walk with a sense of entitlement in a rude type a way and makes me feel some type a way, bad"
Cons: "I was so sick of waiting for the delay and remembering my horrible previous flight that I opted to meet my friend who lives in North Carolina and will be driving home to Richmond instead."
Pros: "Iberia is great"
Cons: "Great airline Iberia is great"
Cons: "Food selection"
Pros: "Friendly crew, comfortable seats, good boarding process!"
Pros: "Seats were comfortable and the crew was great."
Cons: "While the entertainment system had good options, the screen was very unresponsive when pushing the buttons. On average, it would take me over 10 tries to get any on screen button to work. Gave up several times."
Cons: "no air circulation during taxiing"
Cons: "2 hours late"
Cons: "Still waiting for luggage 2 hours after flight arrived."
Pros: "Good seat"
Cons: "Check in counter service is the worst I’ve ever experienced. On board, not all menus were available so I ended up eating the leftovers..."
Pros: "The crew was professional and courteous. USB charger"
Cons: "2 hr delay. Auxiliary battery crashed. Mediocre food. Poor wine. Limited entertainment"
Pros: "To check in took so long . I could have used the automated check in but my code was not recognised. Travelling as a couple we were given separate seats .The staff did not even see fit to even tell us.Poor meals. the cabin crew looked harassed."
Cons: "Send emails reminders to offer web check in."
Cons: "Pedí que me manden la factura del vuelo y no me a llegado nunca."
Pros: "Arriving at my destination, safe, sound and on-time."
Cons: "The crew could have been a wee bit more friendly/looked like they didn't hate their job. The onboarding process was just short of disastrous."
Pros: "Boarding process was easy and we made great time all the way from LAX to Madrid (I only had carry-on luggage so I can’t speak for their check-in process). Loved having a non-stop flight. Crew was attentive and professional. Great new movie selection. The one bathroom I went into was probably the largest airplane bathroom I’ve ever been in!"
Cons: "However, I would have taken a smaller lavatory if it meant larger/comfier seats! I was pretty uncomfortable the whole flight. The leg room was alright for me being 5’6” but I’m not sure how anyone much taller would fare. The seats themselves were similar to a budget domestic airline. Fine when you’re only going a few hours, but on a transatlantic flight it really started to get to my back :("
Pros: "That's the only good thing."
Cons: "Mediocre food, flight attendants were cold and unhelpful. I never heard of 90% of the entertainment offered, and the rest were really old. Bring your own entertainment, and a charging cable. In fact, bring everything you think you will need, water, food, Tylenol for the headache you will definitely have by the end of his flight. No one has any interest in being helpful or making your flight Pleasant."
Pros: "It was a non-stop flight, so we good home more quickly than going to Spain."
Cons: "Very little leg-room. We were 3 small people, and I felt sorry for anyone with long legs."
Pros: "Iberia Premium Tourista is an absolute gem, don't overlook an upgrade from Tourista."
Cons: "The food is just marginal, but I wasn't expecting anything different"
Pros: "Was very lucky and had whole row of three seats to myself. Also time zone change so flight was only really 1 1/2 hours instead of 2 1/2 hours."
Cons: "Iberia lost one of our bags and also broke our stroller"
Cons: "Missed connection due to Iberia. Rerouted to JFK after overnight delay and had to transfer to Newark. Upon arrival at Newark, which we had to arrange, we were notified that the flight was changed back to JFK. Turned a 12 hour travel day into 36. Horrid experience."
Cons: "Second time they lose my luggage. After 9 hours in the airport they were not able to put my luggage in the right place."
Pros: "Good seat compared to other airlines"
Cons: "The USB connector in my seat didn’t work"
Cons: "My USB connector didn’t work"
Cons: "crew... food was awful..."
Cons: "the employees at the airport were rude (flight attendants were great) & the airline changed our gate twice in the 20 minutes before the flight. everyone on the connection in from London had to run to the new gate, only to have to wait in line for a bus. completely ridiculous."
Cons: "They need to have agents stationed throughout the terminal to help customers make connections. I had 2 hours and I still barely made my flight. The airline representatives are extremely unhelpful and the customs process is an absolute mess in Madrid."
Pros: "The discomfort of the cramped seating overshadows everything"
Cons: "This was the 3rd time I had to take Iberia coach in Europe in 4 week. As horrible as the first 2 times. The rows are too close to each other. I can not sit straight. My knees hit the seat in front of me. I was not the only one measuring more than 6 feet. Other men equally were obliged to sit sort of diagonally. It a real torture. Horrible. Never again."
Pros: "Crew was very helpful and caring"
Cons: "Boarding and how our hand lugagge was handled"
Pros: "Good short flight, we even arrived earlier at Bilbao."
Cons: "No food or drink."
Pros: "Crew was very nice"
Cons: "Flight delayed for 3 hours. No apologies. Nothing. Interesting thing: NYC to Madrid, 3 hours late, missed connection, no apologies., nothing One week later: Madrid to NYC: 3 hours late, no apologies, nothing. IBERIA AIRLINES: Never again!"
Pros: "For a long haul, Iberia's standard class was fine and the seat actually had more room than I expected (having flown them in Europe). One flight attendant was AWESOME and helped me out when my gluten-free meal didn't arrive. I would say she went from ok to friendly so maybe not AWESOME but compared to the other flight attendants who weren't friendly at all, she was good."
Cons: "1. My gluten-free meal didn't arrive. AA pulled the same nonsense when I went from LAX to LHR. It is pretty infuriating. 2. My entertainment screen failed about 1/2 way through the flight. I came prepared but it was still annoying. 3. I pre-paid for a seat which was a hassle because the transaction failed with a cryptic message online and I had to call. When I went to check-in, I had a window, not aisle and was positioned at the very back of the plane. I requested a refund on the phone and that wasn't allowed so I tweeted (as they adverstise) and now filled a claim. Still no response."
Pros: "I flew business class: the crew and comfort was great; the food was pretty good."
Cons: "Boarding was horrendous: they have the whole flight stand and wait to board! In Madrid, they called to initiate boarding and we stood for 15-20 min before anyone moved at all; business class was then called, and we ended up standing another 15-20 min in the jetway before being ushered into the plane! Even in business class, the entertainment system was poor it's difficult to use and my system froze entirely on the way to Madrid. It worked on the way back, but the selection was relatively limited and poor."
Pros: "Reclination system, closer and closer to the AVE, is an advantage. Although still to improve how not to disturb the passenger behind you."
Cons: "Boarding was messy. We barely fitted in the waiting area. Food quite crappy, especially breakfast."
Cons: "Food could have been better."
Pros: "The codeshare system with American is so far from seamless! The messed up the seat assignment that I paid for and tried to make me feel like it was my fault! It was a huge hassle to change."
Pros: "Crew was nice."
Cons: "We had paid for reserved seats. When we got to the gate they were not there. Got bad seats to fly six hours. Left an item on the plane. No help tracking it down. No one would give us a phone number or how to go about locating it."
Pros: "Good movie selection"
Cons: "check-in very poor. Priority check-in was slower than the others. The attendant was unhelpful and had inaccurate information"
Pros: "Movie choices on flight, crew was also very friendly."
Cons: "Boarding process at MIA was disorganized."
Cons: "Iberia is not good at boarding"
Pros: "We like the food, the entretenment service, the airplane was new and flight attendants was very polite !!!"
Pros: "Didn't happen!"
Cons: "It was cancelled and stranded me in Chicago.I will never use Iberia again."
Pros: "The aircraft was clean"
Pros: "Departed and arrived on time."
Cons: "Was charged for coffee."
Pros: "The staff were helpful and approachable."
Cons: "The space available for a nine hours flight is poor. There were not enough entertainment."
Pros: "My family (four of us) flew FinnAir (Iberia) to Madrid and back and found the service outstanding. The flight crews were top notch, the takeoff and landings were smooth and even, as were both flights, the food was fine, the entertainment was great, and the seats were roomy and comfortable. Overall, a superior experience to any U.S. airline I have ever flown. I would fly them again any time. Five stars."
Cons: "On the return flight from Madrid, we ended up having to board the plane from the tarmac, which was interesting. I can remember decades ago when that was done, but it was a first for us. We checked our luggage, so it was no problem for us, but some passengers had to lug big carry-on suitcases up those staircases. I'm not sure what passengers with disabilities had to do to board. I don't think it was the airline's fault, but it was a little out-of-the ordinary."
Pros: "Best transatlantic flight for a long time. More legroom quiet and delays were communicated well"
Cons: "Would have liked another couple rounds of water"
Pros: "Love the individual screen on each seat."
Pros: "Everything with the exception of not having timely arrival status updates"
Cons: "The arrival time was over and hour later. The captain did not update the passengers not even once why we were flying in circles over Chicago before landing"
Cons: "No problems"
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Daily cleaning, installation of cabin HEPA filters on flights from Warsaw to Richmond
Masks required on board, masks provided on flights from Warsaw to Richmond
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