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Cons: "This flight was very delayed"

Pros: "Free wireless"
Cons: "I'm not in Charlotte"

Pros: "Service was awesome, 100% recommended"

Pros: "The crew was wonderful. They were quick to help when needed."
Cons: "The plug that connects to the headset was broken. The selection of movies could be better. Needed more family oriented programs."

Pros: "The crew was good, and they tried to make up for the delay with a gift certificate"
Cons: "More than three hours of delay because there was no crew assigned to that flight"

Cons: "Everything could have been better. Flight delayed 3 hours due to JetBlue schedule mismanagement. No consideration for elderly when we had to change gates across airport. Poor communication on flight updates. And then as a perk to make up for delays, tried to sell us a credit card. Just Awful."

Cons: "The food can be better."

Pros: "Spacious seats. Friendly crew."
Cons: "A lot of announcements on PA. Made it difficult to rest/sleep"

Pros: "On time service, decent plane with good crew"
Cons: "Satisfactory flight"

Pros: "Clean plane"
Cons: "Took 3+ hours to get in the plane"

Cons: "The cabin crew was a little lacking and the captain did not mentioned that we had landed almost a full hour later than scheduled."

Pros: "Pilot’s smooth take off and landing."
Cons: "The weather haha."

Pros: "I liked that the pilot was able to make up some time because our flight was delayed over one hour in Chicago."
Cons: "The notification that the flight was boarding early. I enabled notifications and still did not receive notification that the plane was boarding."

Pros: "Nothing"
Cons: "Being delayed from 6am to 1:30pm"

Pros: "Flight was delayed 30 minutes at takeoff but landed when it was scheduled, so it was fine. Flight attendants didn’t make you stay in your seat, so you could use the lavatory. A fine, uneventful flight. Free WiFi. Snacks. Drinks. Fairly comfortable seats with decent legroom."
Cons: "Wish the seats in front of the emergency exit reclined."

Pros: "The crew was unfailing cheerful and helpful. The seats are comfortable and there’s a little more space than some airlines. The fight and particularly the landing was very smooth. Great experience!"

Pros: "I appreciate that they let families with strollers board after Group A, there seems to be more space than the major carriers, and the snacks are good!"
Cons: "My Satellite XM radio didn’t seem to be working."

Pros: "Seat space for each passenger"

Pros: "crew was supportive. wifi in the flight"
Cons: "the wait time and the boarding, off boarding of the flight. No electricity in the aircraft."

Pros: "Nothing!"
Cons: "IT WAS TWO BOURS LATE!"

Pros: "More leg room Affordable prices Snacks dunkin donut coffee Pleasant flight attendant Punctuality"
Cons: "Nothing"

Pros: "This flight is 3 + hours delayed, and I think it’s because Jet Blue didn’t have a full flight for the 8:30 am departure, this is unacceptable and I need to be compensated for my time Winston White"
Cons: "This flight is 3 + hours delayed, and I think it’s because Jet Blue didn’t have a full flight for the 8:30 am departure, this is unacceptable and I need to be compensated for my time Winston White"

Pros: "The crew talked a big game. They were ready for anything, including loss of cabin pressure, paid snacks, and even a water landing."
Cons: "No water landing! I was excited to float around on a hot day, go down an awesome slide, and catch some sick waves, but come on people, we never even got a chance!"

Cons: "could not make it in time. Then we got on plane and pilot said it was an electrical problem on the flight but the generators were now up and at em again. Very hair raising ride for me - got in at 2:30 am with another hour to drive home - and I lost a LOT of confidence which I have always had in Jet Blue. I hope this is not the future we can expect with you"

Pros: "The crews were very friendly A lot of options from direct tv and other entertainment programs The seats were wide enough Free Wifi"
Cons: "The plane got 2 hours delayed The screen was too small There was no charger on the plane Food option was limited"

Pros: "Entertainment, food, crew, and cleanliness were 100000% on point. Loved it."
Cons: "Turbulence and the flight was longer than necessary because we had to go around bad weather. Not the fault of JetBlue!"

Pros: "Cheerful, efficient service. No hidden costs. Free gate to gate WiFi. Comfortable seats. Never flown them before and they are now at the top of my list."
Cons: "Nothing yet."

Pros: "The seats were comfortable."
Cons: "Flight was very late leaving Chicago. We sat on the plane for quite a while (over 30 min) shut up tight with little air circulation AND no information about why we were not leaving the gate. Flight crew were not very friendly - almost "marched" up and down the aisle and barked at people."

Cons: "We arrived later for almost 2 hours"

Pros: "I dont usually fly, staff was friendly and helpful, made my experience less stressful."

Pros: "I just really appreciate the staff ,the attitudes are wonderful always there ready to help you. And the airplanes are very comfortable and roomy. And it seems like my flights are always on time or early."
Cons: "N/a"

Pros: "TV sets JetBlue apart - except when it doesn't work. Snack choices are bad."
Cons: "No TV; plane was not clean - smelled like the toilet overflowed. And this was the first flight of the day - the plane was parked at the gate for over an hour prior to boarding."

Pros: "Boarding system efficient. Lots of leg room. Choice of snacks. Good service."

Pros: "Professional, friendly, always on-time or earl, nothing lost ever.. Smooth flight. Always the BEST!"

Pros: "Entertainment on board"
Cons: "My flights was delayed"

Pros: "The service was good, the snacks are always good."
Cons: "It was a 9:15 pm flight, and was delayed about an hour due to maintenance issues. So it made for a later than expected arrival. But I am glad you took the care to make sure that everything was okay by changing the gate and putting us on another plane. The flight was the bumpiest I have had with JetBlue, but that was just due to the atmosphere."

Pros: "Gave me my refund!"
Cons: "Flight was delayed 5 times without sufficient reason. Weather was clear. Had to ask for a refund after the 6th delay. Missed an important event."

Pros: "Extra leg room"
Cons: "On both legs of our vacation, going and coming we experienced long delays , 2 hours Boston.to Vhicago and 3 hours Chicago to Boston"

Pros: "This was my first time with JetBlue and I was pleasantly surprised with the size of the plane. It was pretty comfortable"

Pros: "Friendly staff and the on board entertainment and snacks"
Cons: "The last time I took JetBlue the flight was delayed by almost 3 hours"

Cons: "Both ways my flight was significantly delayed. Although Jet Blue sent me notices, none of those came before I was on my way to the airport."

Pros: "L.L Bean crew was amazing!! The tv channels and movies!!"

Pros: "the plane was good!"
Cons: "the plane boarded late"

Cons: "Night flights should include blankets and pillows. (at no extra cost) Just like a hotel. Traveling with bulky blankets and pillows in order to be able to sleep on a night flight is not always possible. JB provides eyemask and ear plugs, which is ridiculous. I can bring my own eyemask and ear plugs. I even paid extra for upgrade seats! The headrests are not adjustable and the recline is barely noticeable. It was a long 6 hour flight! No entertainment. I have flown other airlines to South America and been able to enjoy full feature recent release films, TV shows and games. Why can't JB figure out how to do that on their international flights? No meals. All other airlines offer meal service on their international flights. I pay as much for JB flights as I have for other airlines going to South America. The value for JB tickets just isn't there. To fly JB, picture yourself getting on board with your own pillows, blankets, entertainment and food. That about sums it up."

Pros: "Crew was great. Captain provided lots of updates and provided useful site information prior to landing"
Cons: "TV kept on blacking out"

Pros: "The staff is great, the seats are comfortable, and the food is good"

Pros: "Crew were professional"
Cons: "Flight was late. 30 minutes waiting for a gate at Richmond"

Pros: "Very helpful customer service, really appreciate their help."
Cons: "I took two JetBlue flights within 4 days, both with delays > 2 hr for mechanical issues. I can count on one hand the number of times I've been significantly delayed in the past 5 years, especially when not in the winter. JetBlue, please fix whatever is wrong with your planes. I've otherwise had nothing but positive experiences with them."

Pros: "Friendly crew, quick boarding, plenty of leg room,free Wi-Fi, free snacks."
Cons: "Seat was slightly uncomfortable at times but that's a very minor complaint. Overall a good experience and would definitely recommend JetBlue to others."

Pros: "After there was a problem with the plane once we had boarded, they were able to switch us to another plane at another gate. There was a short wait, and we only had a delay of 35 minutes."

Pros: "The crew was amazing, the seats were super comfortable, entertainment was great, lots of movies to choose from. Also they handed out a lot of great snacks"

Pros: "The crew was good. Now fast but good."
Cons: "The food was pretty basic."

Pros: "Nothing."
Cons: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."

Pros: "The flight was great from beginning to end. I have no complaints."

Pros: "The flight attendants was very rude & keep harassing me about my emotional support dog, I was a real animal hater, the complaint is to long to list here, never experienced such a rude flight attendant in all my years of flying , I filed a official complaint with delta."

Cons: "Nothing!"

Pros: "In-flight entertainment, speed of flight"

Pros: "Snack"
Cons: "I was delayed over 2 hours"

Cons: "We were on the tarmac for almost 2 hours. It's probably LaGuardia but the experience was very bad."

Cons: "The"

Cons: "I was the very first person in line for Zone 3, and they automatically told me I had to gate check my bag, which would mean adding at least 20 minutes when I landed. I took it on the plane anyway; and there was PLENTY of space in the overhead compartments. This feels like I’m being treated as a second class citizen because I was unwilling to be nickel and dimed for seat or boarding upgrades. It’s infuriating"

Cons: "Delayed by 3 hours"

Pros: "-forgot to charge me for wine"
Cons: "-chair was broken -tray was broken -had to spend $33 for wifi that didn't even work -didn't have everything they say they offer to guests on the flight"

Pros: "Plane clean."
Cons: "Unorganized boarding at LGA."

Pros: "The tv on the back of the headrest was great."
Cons: "Too much chatter over the intercom."

Pros: "i got to Atlanta safely"
Cons: "what can cookies and a cup of juice do for me with all the delays ? i was hungry and tired. Seriously DELTA, it was a horrible time. i deserved a compensation from Delta for the entire day."

Cons: "Changing my flight , with out notice or short notice.. Abdi.!!"

Pros: "Crew was very accommodating and friendly."

Pros: "The friendliness and helpfulness of flight attendants was outstanding"

Pros: "I have not traveled on Delta for years. And this experience was great checking to boardING then the service was great. But I have to back up. The customer service on the phone that helped me adjust my flight, she was great. So I have to say delta was great"
Cons: "The first class food was okay for the length of the flight."

Pros: "Great flight"

Pros: "flight itself was fine"
Cons: "When we arrived in LGA, the luggage conveyor belt was broken and luggage was piled up and driven to another terminal. As a result half of our luggage did not arrive on our flight but arrived on subsequent flight. However, one bag was nowhere to be found and Delta staff could not clarify the issue. They did find it next day and delivered to the FLL airport, but we had to get a cab and go to the airport to pick-up as we could not take a chance of it not making it to us before the cruise departure. I am extremely disappointed"

Pros: "i didn't get on the plane"
Cons: "flight was delayed, so i would have missed connection in NYC. Delta agent said she could get me to boston the next day, in the afternoon. i drove my rental car to boston that night, instead of flying"

Cons: "Delayed flight for 6 hrs. and acts like it is just business as usual, perhaps it is for Delta"

Pros: "Flight delayed for four hours, then delayed another hour before we left. Delta won't let you pick your seats, so although we were 3rd in line at the gate, they put my family of four at the rear of the plane. I will never fly Delta again."

Cons: "I wasn't able to choose my seat even though I bought my ticket a while back. Seat assignments were given at the gate and we were never given a real reason for this. I ended up in a middle seat sandwiched between people, and the man at the end slept the entire time, making it difficult to get up and walk around which I need to do as I am prone to DVTs."

Pros: "I have difficulty walking, the crew made sure that I got to my seat on the plane safely, and made sure that I had wheelchair support."

Pros: "On time, friendly staff, advertised Gogo Wifi not working."

Pros: "Smiley flight attendants"

Pros: "I liked everything from boarding to landing in Richmond ."

Cons: "Flight was an hour delayed. Over booked by 11 people. Staff was cold and rude with no apologies. Turbulence the entire flight. They did the beverage service after two hours of flying. Worst Delta flight to date."

Cons: "My suitcase was damaged(torn through!)"

Pros: "we arrived earlier than the time listed"
Cons: "no entertainment"

Pros: "Flight attendant was phenomenal."

Pros: "Crew was friendly, flight was smooth. Gate agent was excellent"

Pros: "Delta may not be the best however you can tell that they are always striving to be better each and everyday."
Cons: "There's always some personnel who slips through the cracks. I was told to please use the restroom located at the back of the plane versus the one closet to me at comfort class which is right behind first class. Didn't appreciate that much."

Cons: "On the run way for 1 hour in line to take off"

Cons: "Purchased these tickets over a month ago and I was never able to select my seats. I am a Delta frequent flier, and despite logging on and checking in, was told at the airport counter that I would be assigned a seat at the gate. Of course we were assigned to the last row of the antiquated MD 88, right next to one of the engines. As if the lack of reclining seats was bad enough, the engine noise and vibration was almost unbearable on the flight that was delayed one hour on the Tarmac. The crew was understanding and we did get to Orlando safely...a big plus."

Pros: "The crew was very friendly and boarding was very fast."
Cons: "I did not dislike anything about my flight it was amazing."

Pros: "Everything, but especially upgraded seating due to delayed flight which caused us to miss layover flight."
Cons: "Lost time to destination (vacation) due to delayed flight then missing our layover flight. Upgraded to Comfort+ was appreciated but time lost was time lost."

Pros: "Arrived at destination 30 mins earlier than expected."
Cons: "Boarding was a little late and slow. But it smoothed itself out since we arrived at our destination 30 mins earlier than expected."

Pros: "on time departure and return"

Pros: "The Delta terminal at La Guardia was amazing I felt like I was back in Singapore , I had my choice of really good food ranging from Italian , German , Japanese and some American places all of which sounded good the prices were a bit expensive but that is just airports !"

Pros: "Easy boarding."
Cons: "I flew first on delta to Miami. Short trip, but was very disappointed in today's service. Instead of the normal solid good flight crew, I found a surly crew who congregated in the galley on this short flight and sat around eating in lieu of working the flight. Very disappointing."

Pros: "On time"
Cons: "Plane was old, seats were like boards, and cabin needed refurbishing and painting. The return flight to Richmond was much better with comfortable seats and up to date interior."

Pros: "On time"

Cons: "Seated in the back was so noisy ,I will try not to take Delta .First time flying Delta,"

Pros: "The flight was smooth, boarding went quickly, and the crew were nice. We'd taxied to the runway when takeoff was delayed by an incident ahead of us with another plane, and the flight attendants didn't give anyone a hard time about getting up to go to the restroom while we waited for the situation to be cleared, which I really appreciated."
Cons: "It was hot on the flight. The air vent on my seat wouldn't open. The seats seemed smaller than usual. (Even for modern day airline seats.) I flew to NY on American Airlines, and was relatively comfy, but was looking forward to my Delta flight back to Nashville, because I've been more pleased with Delta in the past. Maybe because the plane was smaller than I usually fly on or something (?), I spent the whole flight crammed into the corner, trying not to bump into the lady next to me (and she wasn't taking up too much space, btw - neither of us was overweight and neither of us used the shared armrest, we were both just wedged into our seats. Very uncomfortable)."

Pros: "The crew couldn't have been better--polite and efficient"
Cons: "The light was so weak that I could not read. Also, it was uncomfortably warm."

Pros: "Service top notch"

Pros: "On time and arrived early!"

Cons: "Had almost a 4 hour delay !!!!!"

Pros: "Nothing"
Cons: "The staff encouraged me to get on my first delayed flight because my second was delayed as well. But as I landed from my first flight the second flights delay was reversed and I had no notification of this change. I missed my connecting flight. Had to stay in the airport all night, had to fly into a different destination at 7 am. No explanations, no help. Terrible."

Pros: "Left on time Nice flight attendants Arrived early"
Cons: "Runway time in New York"

Pros: "The fly departed on time"

Pros: "Nothing"
Cons: "Two hour delay in departure. They had an unspecified mechanical problem and had to get a different aircraft. They did not make any restitution to the passengers. Not even a free beer."

Pros: "Although the crew encountered a maintenance issue with the aircraft, another aircraft was provided and we were able to take off within an hour. So glad it wasn't cancelled!"
Cons: "Could not bring a guest into the Admirals Club during the flight delay, although I was allowed to do so on the same outbound leg. There seems to be inconsistency in the way the guest policy is applied (e.g., flying first class international)."

Pros: "Bad weather came in n I was rerouted on Time"

Pros: "Everything was good from boarding to communication from the crew till we got off...I've heard a lot of bad things about American but I had a good experience :)"
Cons: "Well it wasn't a big deal since it wasn't a long flight but I wish they had gave a bagel or something for breakfast but it wasn't a big deal they gave pretzels and a beverage..."

Cons: "American Airlines does not care about its customers."

Cons: "Plane was not board on time. Delayed taking off."

Pros: "Everyone was pleasant & professional"
Cons: "N/A"

Cons: "The seats were very uncomfortable"

Pros: "Nothing"
Cons: "7 hours late with only 3-4 updates the whole time."

Pros: "My flight was delayed and redirected to a nervy airport. The staff at this airport was all on board and ready to assist everyone is getting the most current information and putting us a new connecting flights"
Cons: "The check in at LGA was not the smoothest. Most of the kiosk weren't working and was making it hard to check in"

Pros: "I changed my reservation in Hartford. Crew were extremely helpful."
Cons: "I ended up getting to my destination 6 hours after what I had planned."

Cons: "Delayed flight"

Pros: "Good Airplane"
Cons: "Delays and baggage delayed"

Cons: "Rude staff"

Pros: "Fact we got there"
Cons: "Poor customer handling at Laguardia and no info why we were being delayed."

Cons: "Never enough leg room!"

Pros: "Flight was quick, seamless, on-time, and comfortable. WiFi available. Arrived 10 minutes early. Recommend the shuttle because if you don't get one flight, they'll get you on the next. These days, the shuttle is more dependable than Amtrak."
Cons: "Would appreciate a USB port or an outlet."

Pros: "The flight attendants were amazing. I enjoyed the in flight entertainment and overall flight. The flight was only a couple of hours so there were no meals. I enjoyed a hot cup of tea during my flight. I was able to take a quick nap during the initial flight and catch a movie on the way back."
Cons: "The terminal at LGA is undergoing renovations, I had to take a shuttle bus to my gate. The shuffle down stairs, bus ride, and lines for boarding were annoying."

Pros: "The crew did everything they could for the passengers to make them comfortable and informed about the situation but unfortunately it was out of their hands."
Cons: "It may be La Guardia Airport that is the one to blame and not AA, but long story short I was on the airplane on the ground in NY for about 5 hours. We had a domino effect of things happen that caused us to be delayed and then cancelled. First a Gate change to a different terminal after boarding was suppose to begin so we had to take a shuttle over and we're still missing 50 passengers, Engine problem that required maintenance, refuel because we were in the plane on the ground waiting for so long, deplane and replane for 10 mins because of a law, on the runway and back to the gate for all these different occasions. When they finally let us off the plane after all these hours it was because of weather (although the skies were blue and the pilot was confident it wouldn't be an issue) they didn't actually cancel the flight until 5pm, my flight was suppose to take off at 9am. They were also required by law to give us free snacks Bc we hadn't eaten all day or had fresh air--these were all chips and soda...in gluten free so I had to starve. AA customer relations said they couldn't compensate because the issue that was documented in their records for my flight cancellation was because of "weather"... my flight couldn't be rescheduled until the following afternoon, making me have to cancel work 2 days in a row and pay for multiple taxis and and extra night of boarding. I will NEVER fly AA or La Guardia again."

Cons: "No power outlets. A bag of chips in 1st class is pretty weak. Compared to Europe flights we can from, aircraft felt like 1960's Aeroflot."

Pros: "It was on time boarding and landing"

Pros: "Was fairly standard flight. Left in time."
Cons: "Was in last group and had to check carry on."

Pros: "Small airport"
Cons: "Service and flexibility, needed to call online for assistance"

Pros: "My neighbor."
Cons: "We sat on the tarmac for over an hour for no apparent reason."

Pros: "Very full flight arrived 20 mins early."

Pros: "Smooth flight, barely late."
Cons: "Broken sink, horribly uncomfortable, cramped seats."

Pros: "Communication from personnel was good. The desk workers did there best to deal with upset customers"
Cons: "We were delayed to do weather. Nothing AS could do but they tried."

Cons: "I've got to the airport at 4:30am because my flight was at 8:00am. Unfortunately I had to wait until 12:30pm to take another flight because American Airlines didn't have a flight crew for our aircraft. They did not refund money for the waiting, they didn't give any voucher for breakfast, they just gave us chips and drinks. People were very anxious and mad about the sInitiation."

Cons: "HORRIBLE experience. I had a flight delay that forced me to reschedule to a flight the following morning and caused me to pay for an overnight at a hotel; none of the staff seemed to care whatsoever about their customers' travel plans or experience, giving us little to no information up to the point of canceling our flight, and doing even less to accommodate when plans were foiled. I honestly am waiting for a refund at this point. Terrible trip with American Airlines."

Pros: "Great first class staff."
Cons: "Nothing"

Pros: "Planes boarded on time"
Cons: "Long wait on runway before take off"

Cons: "there was no entertainment for a very long flight. also, it was night time, and the fasten seatbelt signs are so big and bright that it is impossible to go to sleep! Our plan was delayed for 2 hours, meaning we did not get in until 230am. it was exhausting!"

Pros: "Arrived early. Smooth flight."

Pros: "Speedy boarding"
Cons: "Unmotivated crew, uncomfortable seats."

Pros: "It seems like the plane was recently renovated and I loved the comfortable seats."
Cons: "There was virtually no free entertainment available."

Cons: "The seats were so old, I didn't have a screen to watch movies on and it was really really cold"

Pros: "Never again. I had a connecting flight with a one hour layover and almost missed it. The plane to charlotte was very late boarding. Once i land I rush to my gate because I only have 20 minutes before they start boarding ; I get to the gate and have to wait almost an hour. At this point I still havent eaten because I am waiting around by the gate and the attendants are not communicating any information. Then they finally tell us that the reason the fligt hasnt boarded was because the flight attendant misplaced her luggage in the previous flight and was waiting to arrive to the terminal. Now how is that my issue? American Airlines needs to do better!"

Pros: "Slept like a log Gate staff were nice Lounge was very average poor food and beverage. Slow internet. Outdated furnishings. Not worth the access fee."
Cons: "Smallish seats and overhead storage Onboard Staff had brisque manner"

Cons: "Typical American. They start with a 75 minute delay because of crew problems. Then we sit at gate for 30 minutes while they "fix" something. Then they push out and cant start the plane so they cancel. I'm learning to hate American"

Pros: "Terminal changed at LaGuardia and we had to take a bus to another terminal. The staff were extremely kind and helpful with our items and transportation. The large size of the water cup."
Cons: "I didn't like that there were dirty used food wrappers in seat pocket in front of me. The fellow sitting in front of me was in the bulkhead seat, yet reclined his chair all the way leaving me very little space. I really wish flight attendants would ask travelers to be considerate and not recline their seats during there welcome speech. Or even ask if the person being squished is ok. There were no snacks offered. Drinks were not offered till at least an hour into flight. My first flight was canceled. Kayak let me know, American never notified me!"

Pros: "It got cancelled!"

Pros: "On time. Efficient boarding."

Cons: "Just because the flight was full.. They checked in my luggage but put on the wrong tag. I have no change clothes for more than 24 hours. Hopefully, they'll deliver to me by today. But I am not holding my breath on it"

Pros: "That we arrived on time to RDU."
Cons: "It left 20 minutes late from LGA and we had a connecting flight in Philadelphia. We had to run really fast and made it in the last minute."

Cons: "Didn’t make the flight because of the airline"

Pros: "The flight attendant's positive energy and the speed/smoothness of the flight"
Cons: "Being 6'6" on a super small plane is never too much fun"

Pros: "The crew was very nice"
Cons: "The over all experience"

Pros: "Nothing at all"
Cons: "My flight was delayed for the next day because the pilot timed out in the middle of the flight. I had to spend the night in a crappy room at the Ramada while others on my same flight got luxury hotels. I got a crappy $20 voucher for food that only got me crappy over priced snacks. It wasn't enough for dinner and breakfast. Since my flight was delayed I missed and lost money to the circus. 1 had purchased tickets for my 5 children my husband and I for a total of $400. The show was at 11 am and I arrived at Richmond at that time. Your airline sucks. To make it worst on my way to Aguascalientes I got stuck in Houston for the night and half a day because yall delayed flights due to snow that never happened. I had to before for food vouchers because I had already gone over my budget with the delay. Overall it was a horrible experience."

Pros: "They were very understanding organization. The flight kept changing . It was like that coming and going"
Cons: "They were very un organization the flight was changed both coming and going it messed my plans up on going and coming and no one cared."

Pros: "Fast loading and effect attendant"

Pros: "The entire experience at Newark was dreadful although the actual flight was fine."
Cons: "I was given misinformation about which gate I was supposed to be at and when I eventually got to the proper gate, the plane had left early. The United people that I spoke to in the terminal were very rude and disrespectful. The one woman that I spoke to was extremely nasty to me and it seemed like she was under the influence of something. This experience was totally unacceptable . Not everyone is comfortable flying, especially if they have not flown much. Airport personnel should take that into better consideration . Instead of flying next time, I probably should take the train!"

Pros: "Fast and easy boarding"
Cons: "No tv, no , no magazines"

Pros: "Everything on Kayak was fast and simple!:)"

Pros: "N/a"
Cons: "N/a"

Cons: "i booked my flight on Kayak and immediately been cancelled dunno why"

Cons: "Boarding was unnecessarily disorganized. Boarding announcement didn't specify which flight. Use of group lines was not explained ahead of actual boarding. Employees did not always use microphone to explain boarding. Very noisy group of travelers on board on night flight. Bathroom sink area too small."

Pros: "Staff were lovely"
Cons: "Food was Terrible, couldn't eat the veg option and the TVs kept freezing"

Pros: "We had nice flight even so the airplain was full."
Cons: "Not quite.little bit noisy."

Pros: "Flight attendant was fantastic."
Cons: "That it took 2 extra hours to get to Richmond."

Cons: "The wi fi should be free of charge"

Cons: "we have been sitting in the cabin for over an hour while they have feuled the plain as they forgot to complete it"

Pros: "Everything was perfect, the crew was fantastic"
Cons: "Maybe a bit of food."

Pros: "Got upgraded to Economy Plus ... how nice to have some extra legroom on a long flight! LOTS of movie options for the 6 hour flight."

Pros: "Formallyncorrect behavior by crew"
Cons: "Very little understanding, empathy for exhausted and very thirsty passengers after significant delay. Water, refreshments served very late after take off. Crew just doesnt care, they do their work, that's it."

Pros: "personal service"

Pros: "flight is OK + in business class"
Cons: "terrible delay..."

Cons: "Crew members were not helpful."

Pros: "Crew professional"
Cons: "Unhappy that my luggage didn't make it"

Cons: "Grant flight , i flew with my daughter in business class the service was very good , food was great , missed watching direct tv as the Olympic Games was going on , but over top notch"

Cons: "Cancelled and rebooked on a different airline with a long layover."

Cons: "Nothing was fine"

Cons: "Most uncomfortable seats I've ever sat in."

Cons: "Everything was fine"

Cons: "There was a delay of 2 hours and 15 minutes that cause me to lose my bus and forced me to wait in the airport for 6 hours. Very bad experience"

Pros: "Nothing"
Cons: "I arrive to Richmond, Va for a family reunion and with enough time to make the banquet. The baggage services in Newark didn't pack my bag on my flight, the next one afterwards nor the one after that. When trying to contact to see what's the issue nobody answered the phone, for a hour. The bag claim services from when I landed in Richmond didn't have a clue on how to contact Newark or to confirm my bags will be on the flight for that day. I had to do the research and find it myself while she watched a movie on her iPad. Needless to say if I could give a negative star rating I would. I missed the banquet and received my bags the next day and still couldn't get a reason from either airport on why they got left behind."

Pros: "atmosphere"
Cons: "leg room and cabin temp was too high"

Pros: "11 hour delay announced iteratively in two hour increments. Worst flying experience to date. I may no longer fly united as a result."
Cons: "The 11 hour delay preceding my 14 hour flight."

Cons: "Ana flight attendants are the best!!! Excellent service cheeers"

Pros: "Economy plus room"
Cons: "The flight was not Swiss as I booked it. It was operated by United. It was over 45 minutes late boarding and over 2 hours late leaving. Tone of people were checking in at the gate and thus didn't pay extra for economy plus. There were loud and inappropriate passengers and the flight crew didn't do anything about them. I will avoid United at all costs the next time I travel...truly."

Pros: "There were empty seats and the very polite flight attendant offered for me to move without me having to ask."
Cons: "I arrived at my final destination and walked to baggage claim. I was just standing there waiting when a young girl walked by me in a uniform and said rudely and almost annoyed, "do you have a question". I replied that I was waiting on my bag. She then said these are it and I said so my bag has been lost? Without any empathy AT ALL she again, rudely and now most definitely annoyed said Do you have your bag tag? I said yes and she proceeded to walk away to a corner office. I assumed I was to follow. She took my tag, no communication at all from her, I said what are you doing and she replied I have to file a claim. She then proceeded to tell me that Newark Airport was horrible and never travel through there if I know what's good for me. This was extremely unprofessional. I was simply wanting some guidance from her on what to expect etc. I had to ask her what my next steps were. She handed me a flyer and said if I had any questions to call baggage information listed on the pamphlet. I left. The next day at about 1 p.m. I called the number and the update said my bag had left the airport and was out for delivery. Keep in mind that I had to work the next day after the airline losing my bag and had to purchase shower items etc due to them being in my lost bag. Portland jetport and my home address is less than 40 minutes apart, yet my bag did not arrive at my home until 8:30 p.m. and I'm also not confident it would have ever arrived because I called around 7 p.m. and spoke with someone who called the delivery service to ask their ETA. I paid $25 to check my bag and yet it was lost. What did I pay for?! If I can help it, I will NEVER fly United again and I'll be certain to tell everyone I know about my experience with this airline."

Pros: "Nothing"
Cons: "Everything"

Pros: "The staff was very friendly and helpful."
Cons: "The food was OK, the entertainment was left to be desired. The comfort was just ok, but to be expected"

Pros: "We were definitely on an older plane. It didn't seem like a plane usually used for international based on the chair back pocket but I don't know. I'm sure it will be retired soon."
Cons: "We were definitely on an older plane. It didn't seem like a plane usually used for international based on the chair back pocket but I don't know. I'm sure it will be retired soon."

Pros: "Leg room"
Cons: "Terrible food"

Cons: "How about getting friendlier staff. The male flight attendants were insanely rude."

Pros: "I liked the fact that I got to Dominican Republic on time."
Cons: "However the crew was horrible; there was no food provided. (Crackers j don't call food)."

Pros: "The plane and crew functioned well. From a purely technical stand-point the flight was a success, though it was delayed at Newark because the maintenance dept. took a good half hour to 45 minutes in transmitting its clearance to the captain."
Cons: "A lot of people of all ages, shapes, sizes, and dispositions were crammed into a comparatively small space. It was close and stuffy, very little space to stretch or move about when that was allowed. I'm not tall, but in terms of body mass I'm thicker and wider than many folks, but not obese, and my body thermostat tends to run on the warm side. So the flight was a bit of a physical and mental ordeal for me. The entertainment might have been great had my headphone port been operational. A previous passenger broke off the plug in the hole and the flight staff didn't have a pair of pliers on board to pull it out. Consequently, I was unable to listen to the media in-flight. Also, I couldn't recline my seat because the fussy older woman who sat behind me complained when I did, which made it difficult to snooze."

Pros: "They let us know ahead of time so we could arrive later to the airport, and did not have to wait in the airport."
Cons: "- They were very strict about carry-on luggage size, and insisted even after the flight being 3 hours late. My carry-on fit into their overhead compartment just fine. - No food was offered during the 6 hours flight. - Chairs in coach are uncomfortable for long flights (same as some other airlines I've flown with). Feet or head rest could be nice additions that don't require much additional space per passenger."

Pros: "I cancelled this flight.....not sure why Kayak keeps sending me these emails."

Cons: "Seats are a bit cramped"

Cons: "Very stressful experience at counter check in. Airline representative didn't know the difference between the expiry date of a visa and that of my passport.. he just ran away with the passport to check and didn't get convinced and it took him long to return, with me just waiting and knowing nothing about where he went. Only the passport needs to be valid for three months after returning from the trip. Not the visa. He should know that. I got my boarding pass at the end, and he didn't apologize for the inconvenience or anything."

Pros: "Nothing. I did not know it was code-shared by United, otherwise I would never take a United flight. This is the second terrible experience in a row. Our flight was delayed. My wife and I somehow to our connecting flight by running all the way and requesting people to let us go ahead of them. However, United did not send our bags fast enought and deliverd them to our place the next day. This created a lot of inconvinience as I was scheduled to go for a business related conference in Chicago. United - you suck! Hate your service for the core. I hope I never have to fly United again."
Cons: "I did not know it was code-shared by United, otherwise I would never take a United flight. This is the second terrible experience in a row. Our flight was delayed. My wife and I somehow to our connecting flight by running all the way and requesting people to let us go ahead of them. However, United did not send our bags fast enought and deliverd them to our place the next day. This created a lot of inconvinience as I was scheduled to go for a business related conference in Chicago. United - you suck! Hate your service for the core. I hope I never have to fly United again."

Pros: "We have a list a cookie on the fly"
Cons: "The see were too cloused"

Pros: "Smooth ride"
Cons: "Could not cross my legs Not enough room for food and diabetes kit Flight information would not load"

Pros: "Nothing. Well actually the lady when I checked my bag in was really nice. It was 4 pounds over and she let me check it anyway."
Cons: "Everything. The tables are so small. Carry on prices are RIDICULOUS."

Pros: "No,food and not comfortable but nice price"

Pros: "On time Smooth take off and landing"
Cons: "None"

Pros: "It is a simpler approach"
Cons: "Flight delays are too long"

Cons: "We had been on board late at night when weather canceled our flight. We were told to go to ticketing to get our refund. While in line I booked another airline on my phone. A ticket agent walked by and I asked if we could get our refund without standing in line so I could make my flight. (I still needed to fetch my baggage and get in on the next flight.) She did not know! They didn't know how to handle this weather situation."

Cons: "Did not expect to pay for luggage."

Pros: "There was one lady that was really nice!"
Cons: "At the check in point the flight closed early so spirit airline crew at the check in point were incredibly rude and not helpful at all they outright refused to help me! I had to call customer service in order to arrange another flight! It was the worst experience that I have ever had with any airline ever the staff was horrible!"

Pros: "I like we got there safely and it was a smooth ride"
Cons: "What I didn't like is that one flight demonstrated the safety rules while another flight didn't. You have to print your boarding pass. The check bag price is too high. The long line and the unprofessionlism."

Pros: "It was very economical, and on time."

Pros: "Quick short layover flight with little hassle."
Cons: "Baggage fees can be confusing if you don't read the fine print ahead of time"

Pros: "The crew was pleasant."
Cons: "The baggage charge was more to return to Baltimore then going and I don't think that is fair. There is nothing that can tell you what the harggage charge will be per location until the ticket is paid for. You need a better system. The attendant at the door for boarding didn't board by zones, she let everyone at once."

Pros: "I like getting out of the airport and vowing to never fly Spirit again."
Cons: "Spirit's computer system had an "error" which marked me as a security risk. I had to go through intensive security screening TWICE. I was given a hand written ticket that was not honored at the gate stating their computer error has blocked me from flying. With this status I was unable to take my flight or rebook one. Luckily I got a full refund. Definately not worth the hassle and airport drama I will NEVER fly this airline again. I feel sorry for their employees who have to deal with such a shitty system."

Pros: "The plane was clean and smooth"
Cons: "The checkin counter had about 5 people behind the counter but they had 2 people working with each customer. So I had to wait. I get to the gate and the information is not correct on the screen. Numerous people had to ask if this was the correct gate. They made a few annoyed announcements about it because they were tired of asking questions about it. The plane was an hour and a half delayed due to them changing crews? How about come to work on time? Lastly, the flight attendants were nice but unprofessional. They were joking around and laughing through announcements, etc. I'm not a fuddy duddy and its okay to have a little fun but...I just didn't feel like they were taking it seriously at all."

Pros: "staff was excellent in atlanta"
Cons: "hidden fees baggage prices"

Pros: "The crew members are good people. Pretty sure spirit airlines pays them horrible."
Cons: "always late and hidden baggage fees are ridiculously high."

Cons: "Many delays with no info."

Pros: "The airline arrived on time."
Cons: "I was charged $65,00 for a bag. I was not aware that you could not take a bag on board. I spoke to several individuals, who were not charge."

Pros: "My flight was very good quiet and Peaceable. Not many passengers on board. The crew was very friendly. Above all it was a safe trip."
Cons: "No complaints"

Pros: "Nothing"
Cons: "Being delayed over 5 hours because your plane broke down. The staff was not empathetic or courteous, and certainly not able to handle working under pressure."

Cons: "This is the ONLY airline I have ever used that did not check to see if any missing passengers were going through checkpoints. They left about 25 of us behind because we were stuck in TSA. The flight that left later to Detroit did the same thing to their passengers. The staff was incredibly rude, if they rolled their eyes more than they did they may have fallen out of their heads. They had the attitudes of spoiled teens that were working as punishment for something. The flight itself was alright, but even the attendants were unpleasant. I ended up stuck in the airport alone for seven hours, some people were told they had to wait until the next day! I've flown many times and this is the ONLY airline I have ever seen that did such a thing. I will NEVER use them again, nor will I recommend them."

Pros: "The flight I ended up taking was quick and actually left on time"
Cons: "I had a 6 am flight. At 5 am we were told that it would be delayed until 10:30. At 8 we were told it would be delayed until 11:30. At 11:20 they announce that our plane landed and just needed to unload and get cleaned and we could start boarding shortly. Two minutes claret we were told the flight was cancelled. They told us everyone would fit on the 3:49 flight that would arrive in Orlando at 4:10. By that time I was tired of waiting and just wanted to get to Orlando so I asked to get on the flight to Tampa that was leaving at 12:15. The airline wouldn't get me a flight that was with delta that would have leaf at 6:55. They only offered a seat on one of their later flights, a refund, or a $7 meal voucher. That meal voucher wasn't even enough to cover the cost of a bagel and coffee. Also when I purchased the ticket it didn't say anything about paying for a carry-on bag. When I got to the airport I found out I had to pay $55 to take my carry-on. This was my worst flight experience."

Pros: "my flight has been canceled last three times in a row!"
Cons: "poor service"

Pros: "They overbooked the flight (by at least 20 people!!!) and closed the door very early. I got to the door 15 minutes before the departure time (because of the long lines at security at Atlanta Hartsfield airport) and the door was closed already. When I tried to rebook the flight for that same day, along with a lot of other people, the Spirit personal were rude and slow. They were not familiar with the system and took forever to find a way to re arrange the international part of my trip. Of course, when they realized how to do it, all the options for my first flight (I was stopping at Fort Lauderdale) were taken and they can't offered me any options. I ended up buying a new ticket (with another airline!!!) because I needed to be at my destination that same day. Never again in Spirit!!!"

Pros: "Nothing"
Cons: "Delayed flights."

Pros: "Good price for flight"
Cons: "Checked luggage was more expensive than site originally indicated. Seats don't recline at all."

Pros: "Nice trip."

Pros: "I like the assigned seats. The crew was very nice."
Cons: "The boarding was chaotic. The announcements were hard to hear."

Pros: "The only thing I liked was the price"
Cons: "Because of your delay I missed my ride to my hotel did not have the funds to pay for a ride because my debit card is in my cousin purse coming separate because I forgot it so because of that I had to walk from the airport to the Elara hotel you very very much and I am still walking as I'm talking and I was not a form of purchasing the ticket that I would have to pay for baggage separate so I would never fly again with them I'm booked through or with kaykaI'll go straight to the airport myself"

Pros: "The flight went smoothly."
Cons: "The delays. We had 3 different times they told us we were being delayed for some reason."

Pros: "Spirit is the worst. You pay for what you get, but we paid and for nothing"
Cons: "Our flight was canceled and we were told we could fly to our destination in two days or get a refund and rebook with another airline. I wish I would have booked with another airline to start with because it would have been cheaper. We had reservations we couldn't cancel and a two day delay is unacceptable. Save your money by booking with a legitimate airline"

Pros: "I did not like anything."
Cons: "The website used to check-in for your flight is not user friendly . This airline charges $30-$40 for a bag. This company has too many hidden fees and those fees are not communicated ahead of time. Nothing is complimentary using this airline. I will never use this airline again. My experience was not good. I reached my destination, but I did not enjoy it."

Pros: "staff was pleasant"
Cons: "late ..."

Cons: "They wont even print your ticket if your not there 45mins before the flight. I paid for the ticket, give it to me and let me make a mad dash for the gate. If I still miss my flight its on me, I paid for that luxury. Such a rip-off."

Cons: "The hidden added costs, the delays on both flights, seat would not recline."

Pros: "Flight arrived early, departed early, and landed early! And the self check-in kiosk made getting my boarding pass a breeze!"

Cons: "The airline continued to delay the evening flight all day. I called and asked if the airline could accommodate me on another flight to get me to my destination but said they couldn't. They only offered to refund my money and offered it very quickly as if this happens often. After delaying the flight all the way until midnight I arrived at the airport to check in and once again see if spirit could move me to a different flight or airline. The lady at the counter laughed at me and proceeded to tell me no. The flight ended up getting canceled and the next flight I could be moved to was over 24 hours later. Needless to say I ended up taking my money back and will not be using the gracious $50 credit the airline offered me. After checking the other flight that left later the weekend it was plagued with massive delays also. Not sure how this airline stays in business."

Cons: "Seats are to close and small no space between the three not a happy camper"

Pros: "Service"

Cons: "Needs more handicap assistance"

Pros: "There wasn't anything to like. The flight was cancelled and the gate agent disappeared. She said call or go to ticketing, back in the terminal."
Cons: "They refused to put me on a flight that would get me to my destination the same day. I was on a 5:30 pm flight and there were literally dozens of available flights. I finally got a refund on the Spirit flight and paid an exorbitant amount of money to purchase a last minute flight on a good airline. That new flight I bought had 21 people on board the flight but Spirit claimed there were no seats available. Good bye Spirit."

Pros: "I liked the price cheap. Especially as I was travelling with no baggage."
Cons: "We were notified the flight was delayed for 2 hours when we were supposed to be boarding. Then an hour and half later were informed that the flight was completely cancelled. All passengers were told to visit the ticketing window for more information. Once there, we were all given a number to call on a little piece of paper where we had to beg an Indian to get us on a comparable flight that night or the following morning. She was only trying to give me ATL to NORTH CAROLINA to Baltimore or ATL to Orlando to Baltimore. Which doesn't make sense at all. Finally after asking multiple times she was able to "find" me in her database a flight leaving at 7:30 am. There's more to this but I don't feel like typing it all out. No food or hotel vouchers from anyone. Sucks because I was having a bad weekend with a family emergency. Had no money on me and hadn't eaten. I could've definitely made it had I been able to get on the flight I paid for with the last bit of money I had on me. Greyhound was 3 times cheaper and may have been faster. Bad experience. At least a food voucher and hotel accommodations would have been nice. You get what you pay for I guess! I'm just happy someone from my church ministry was able to come gete from the airport so I could eat and sleep on an actual bed. I'm not from this city and do not know anyone. Not OK. Beware of Spirit Airlines."

Pros: "Nothing"
Cons: "Slow service, long wait time, multiple hidden fees, cancel flight without compromising. Never gonna use this airline, highly not recommended."

Cons: "Website horrible. Could not check in online, nor check a bag."

Pros: "Great price"
Cons: "Gate agents need to organize boarding process better or need a sign saying "boarding flight 1234 To Tampa" to avoid confusion."

Cons: "Cancel the flight .They didn't explain anything what happen. I was air port 13 hours.it sucks"

Pros: "Friendly"
Cons: "Agents at desk were sort of cold-like"

Pros: "Price"
Cons: "Delay in boarding due to Spirit computer system crash"

Cons: "Terrible..will never ever fly spirit"

Pros: "The crew was the only good thing."
Cons: "I was 2 hrs early for my flight and because the baggage claim crew wanted to gibber gabber with each other and everyone I almost missed my plane. Your check in was awful. Don't get me started on your baggage fees!!!"

Pros: "Unmm..."
Cons: "You tout yourselves as a 'no frills' airline, only pay for the upgrades you want. Luggage is not a 'frill'. A comfortable seat is not a 'frill'. Water is not a 'frill'. Next time I know that by the time I buy a few basic 'frills' to reach the standard of any other airline's service, I might just as well fly another airline. Which I will."