|Flights Arrive in||Hong Kong|
|Flights Depart from||Washington Dulles Intl|
|Airlines||Air China, Air Canada, Major Airline, Japan Airlines, Korean Air, American Airlines, Turkish Airlines, Cathay Pacific, United Airlines, China Eastern, ANA, Qatar Airways, Aeroflot, Etihad Airways, KLM, Emirates, Delta, Asiana Airlines|
Pros: Crew was very cooperative.
Cons: Not enough English movies or series or songs. Tv screen not working. My baggage got delayed by 2 days
Pros: Friendly flight attendants that attended to each need when asked
Cons: Noisy children at all hours during entire plane ride, entrees weren’t very filling not tasty.
Pros: Staff pleasant.
Cons: Uncomfortable seats. No leg room.
Pros: Boarding was quick & efficient.
Cons: Seats were not comfortable and food was not the best but for the money, it is what you would expect.
Pros: Pretty much on time. Normal professional and reliable flight by Air China crew. Tracking the flight on video is very much appreciated.
Cons: Poor selection of movies. The usual choice of beef and fish. How about a more creative dish such as pasta?
Pros: I’m not sure whether Air Canada has turned over a new leaf or Boeing built a better airplane. Maybe a bit of both. The ambiance is marvellous in the 787. The Flight attendants were attentive and thoughtful (remembering what I was drinking). We left snd landed on time. And the entertainment system is one of the best I’ve experienced.
Cons: I couldn’t properly adjust my seat. That shouldn’t happen on such a new aircraft. Other than that, and the fact I couldn’t sleep, everything was good.
Pros: Quick boarding and takeoff
Cons: The sound connections for the in flight entertainment was faulty. Bring your own device would be better. Seats were uncomfortable, they need replacing.
Pros: Nice seats fast boarding
Cons: Snack can be more richer
Pros: Nothing much
Cons: Please train this guys for customer service and fix there attitude.
Pros: The stewardess with the amazing figure! I didn’t use the entertainment or order food so I can’t comment on those.
Pros: Sturdest were very kind
Cons: There was 2 choices for food either pork or chicken But when I asked for chicken they told us no more chicken Then they took the pork from the tray and I had to eat the rest without the main course. Also all the seats were taken by the people who bought the tickets directly from JAL,but there was few seats left all in the middle for people who purchase tickets from travel agents.
Pros: Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight.
Pros: Food was great
Cons: It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice....
Pros: Polite crew, got our selected seats, clean
Cons: WiFi didn’t work
Pros: Entertainment was good
Cons: PA system was used excessively.
Pros: service, food, kindness
Pros: Excellent service and probably the most efficient boarding process I’ve ever been a part of. Food service went by without a hitch, and the stewardesses knew English very well so we felt comfortable and welcomed. I also really liked being able to get terminal/travel information from the infotainment system. Being that I’ve never been to ICN or NRT before, having access to terminal maps and basic instructions on how to find connecting flights and baggage claim areas was probably one of the most helpful features of the flight!
Cons: I am 5’11” and found my seat somewhat uncomfortable. It didn’t detract from being able to sleep at all, but it did seem like the seats on this airline might be at its most comfortable with shorter passengers.
Pros: Great customer service on the plane and in person.
Cons: Very long trip.
Pros: Everything. Will definitely chose them again.
Cons: Inconsistent entertainment system
Pros: The service was great
Cons: That you have to pay extra for entertainment, that you have to have your own device, and that the food was mediocre
Pros: On time
Cons: Boarding system, come located entertainment o/b, non existan food/snacks
Cons: Delayed 2 hours
Pros: First class meal (lasagna) was quite good.
Cons: Flight was two hours late due to snow and deicing.
Cons: Even though we pay exorbinant prices: The poorest selection of non-meat vegetarian food.
Cons: Personal and service were grea!
Cons: Plane is old, seats are economy in business class. Dont fly business no need tonpay extra
Cons: They ran out of the food option I preferred. When I asked if another Food cart might have one, I was told they were completely gone. A few minutes later o heard my preferred meal choice offered to another guest.
Pros: Food was good
Cons: The crew is rude. Constantly bumping into people and never saying excuse me or sorry. The bathrooms were also very gross and wet with standing water on the floors in 4/5 opportunities.
Pros: Good service
Pros: Very professional
Pros: On time. Good service
Pros: Washington Dulles Cathay Pacific employee needs more training on customer service.
Pros: Food. Space.
Cons: When the front passage reclines, the TV screen was too close for comfort.
Pros: On time
Pros: This was my first experience flying United. The staff and pilot were friendly even though everyone seemed grumpy and tired. There was a poor baby that cried almost the whole flight-I get it, I was tired and wanted to cry too...ha! They handled everyone with patience and a smile.
Cons: When we landed in Columbus we were stuck on the plane for almost a half hour because there were issues with the walking bridge. This was annoying.
Pros: The flight crew was great, and the Pilot kept us informed about the weather patterns and eta.
Cons: The bathroom gets messed ( wet paper towels on floor) by irresponsible passengers, stays yucky .
Pros: Crew was pleasant and did their job well
Cons: The de-ice took way to log and not enough leg room
Pros: Left on time and arrived on time
Cons: Long lines at immigration and security. Crowded and uncomfortable lounge. Had to walk up the stairs to board the plane, which was parked far from the gate.
Pros: The dinner and lunch service was weird as missing components of the both services came when we were finished eating .. Breakfast was much better
Pros: The flight was fairly smooth. There was a good selection of movies.
Cons: Coming off the plane in Nanjing was frustrating as they were totally unorganized and the plane was delayed because of this. We had to go through customs and recheck everything. We then went back on the same plane to the same seat. Kinda confusing but all in all it was okay.
Pros: Seats reclined more than normal (in coach)
Cons: Disappointed there was only a fish dish which was offered as I don't eat fish. The seats reclined more than normal and was exited about how comfortable they were until I was told (not asked) to put it upright because the person behind me was eating.
Pros: The flights were on time (including my transfer flight) and smooth. Food was mediocre but nothing worse than any other airlines.
Cons: Not much maybe just the food but the flight attendants are very nice.
Cons: Nice trip
Pros: I like the service. I love the food,
Cons: Nothing for complaining, everything is good
Pros: I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,
Cons: No complaints, I would say....ANA the best,!
Pros: Never take it
Pros: Loved from the booking on kayak and all the services provided by the airline until landing.
Cons: Nothing to mention ....but I did not get the &instead tell me where to get my luggage...I had to find out on my own
Pros: Super comfy seat and entertainment, plus staff super nice
Cons: Too long on boarding
Pros: Aircraft was brand new -- very clean and everything worked well. All flights were on time. Crew was excellent -- very courteous and helpful. Overall -- very good.
Pros: Good aircraft, crew attentive.
Cons: Food was poor.
Pros: Crew was not mean
Cons: The seats were very uncomfortable, entertainment screen had poor picture quality, eggs were black, stank + inedible, long bathroom lines , a child screamed most of the flight, no internet, couldn’t change phone, checked bags damaged - handles ripped off!!!
Cons: see my words above. it is bad tryout with your site. there no responsibility. i am very upset about your negligence of your clients.
Pros: Take off and landing on time Crew polite and efficient
Cons: One meat portion was finished. Not able to recieve what I preffered
Pros: Great, fast service!
Pros: Aeroflot made it a comfortable flight, pillows, blankets and slippers included in economy. Nice meals and non alcoholic drink options.
Cons: They have those old school dual pin headphone jacks, bring a converter for your own headset because the airline issued ones are muffled. Keep an eye out for the (female body) objectifying promotional safety video, yikes Aeroflot. Moscow airport really leaves a lot to be desired. I spent two 4-hour layovers there on this trip and walk away with a higher sympathy for Ed Snowden, poor guy.
Pros: service, crew , punctuality, food
Pros: Enough leg room
Cons: Bad food, no water is offered between the meals, apothetic attendants.
Pros: Food was very bad so much salted
Cons: Make the food delicious not crabs
Pros: Service and professionalism of the Etihad Crew
Cons: We lost an item and while we are in airport waiting for next flight even though we know it would have got recovered by airport staff there is no way of getting it back unless we download a form online , print , fill the form and sign , scan and send it in email to lost and found team. This is unlikely and complex process for anyone while in airport to get access to print, scan etc. we wish this was more simpler process Cabin was too cold and staff deny bluntly to make any adjustment saying some other set of passengers complained that cabin is warm.. I have not seen anyone who could sit around with out blanket on them and we had to get double blankets and wrap ourselves in there
Cons: Overall cabin is too cold
Pros: Good air craft friendly staff
Cons: Delay in check in more than 2 hours.which was due to system issues.needed lot of followup in spite of all documents
Pros: Face recognition was amazing
Cons: Too hot on plane
Pros: Crew was awesome
Pros: Very friendly and helpful crew.
Pros: The staff tried to help me when it was evident we would not arrive on time
Cons: The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it.
Pros: The flight was perfect! Great food,movies and I even got to sleep !
Cons: All was well!
Pros: Great service!
Cons: On our departure flight the entertainment system stopped working completely at my daughter's seat mid-flight (the whole screen went black, remote control and all). The flight attendant tried and was unable to fix it, so they moved a passenger in the row my husband and I were in and put my daughter there. None of the entertainment systems worked well, the touch screens were barely responsive - they definitely need updating. On our return flight the power in the whole row that my three pre-teen kids were in stopped working. Again the flight attendant tried unsuccessfully to fix. My husband and I switched rows with them so they could continue to watch movies. Each time we called the flight attendant she came, said she would try to reset the systems and that we should wait a few minutes. We waited and ultimately had to go find her again to be told the same thing again. After this happened three times she sent the manager over who said she could not fix it since that would mean that the whole area would have to be reset and they didn't want to disturb anyone else. The only solution they offered was to give my husband and I open seats (not together and not near our kids) around the cabin. We did not want to split up, so my husband and I spent the rest of the hours of the flight in the dark (lights didn't work either as they are connected to the system) reading with the light from our cell phones. None of the people who came to assist us really seemed to care at all about our comfort or situation.
Pros: On thiime.Good Meal. Professional flight crew.
Cons: We stayed a long time in plane before take offf... Although I am a petit size snd was uncomfortable with my chair..They missed my meal.. I waited and wSited and nothing came up.. when i askef the crew, they said they served it alreafy without me noticing it, without any other explanation..or appology.. and it was too late to get me one.. It took time yo receive our bags as well it was mire than thd average waiting time.
Pros: The entertainment system. Easy to use and huge variety.
Cons: The crew seemed very immature. They were more interested in gossiping about their social life and seemed to consider the job as secondary to why they were there.
Pros: How friendly all the staff were and how quickly we boarded the plane.
Cons: How the toilet didn't work, but it's okay because I think we could all hold it for an hour ;)
Pros: Loved being in first class
Cons: Hated gate change and late plane at the last minute.
Pros: Quick flight
Cons: Not much space for Carry ons. Much smaller than most aircrafts
Pros: First time flying into Daytona and it was super easy.
Pros: I did get home eventually
Cons: Flight was delayed. Seats are cramped.
Pros: The seat aircond cooling
Cons: Food..should have local halal foods for muslims
Pros: Nothing! They made me very upset!
Cons: They made me cancel my 6 month stay to a 30 day stay when I arrived at the airport, otherwise they would not allow me on the plane! They said I needed a vista for the length of stay which I always get when I am in Manila for the past 8-10 years that I have been going without any prior warning before I confirmed this booking! I was charged $500.00 to change the departure date! Outrageous!
Pros: After took off 5-6hours later very bad smalls comes from the bathroom.
Pros: Good entertainment selection! Pretty up-to-date movie list, as well as music albums. I liked the food selection as well.
Cons: Quite a tight squeeze, but bearable.
Pros: More or less the same entertainment selection, so I enjoyed the movies on this one as well.
Cons: The seats were awkward - my body curved inward on the seat.
Pros: I have requested refund my money but still pending
Pros: Service was good.
Pros: The crew and boarding was great. Food was ok.
Cons: Online check in was not possible and when asking for extra leg room at the gate options were limited. I was told I would be on an exit row and window. However, I was one seat forward of that. It was technically a window seat if you don't count the jump seat for the crew... To top it off, a red eye flight with a seat that does not recline is no good. I do understand that being 6'5" causes air travel to be more difficult. It just seems that some airlines are more accommodating than others.
Pros: Flight attendant was very nice and cared for passengers
Cons: Flight delayed and we waited for a very long time for unboarding due to tenical issue.
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