There were no charge points for phones on the economy seats. The seats were comfortable overall. Food was okay.. flight was on time
The flight was delayed. The aircraft was unclean. Promised seat was not given due to change in Aircraft. Not one crew on ground was in a position to give any response. Amsterdam Airport is AVIODABLE Over crowded. Over Expensive. Poor Services.
It was really nice journey i personally recommend klm flight
The crew were unprofessional with a racist element. I was physically abused as well from one of the crew members
Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)
Terrible last row seats many seats available but no offer to move to better seat
They forgot to serve food and the crew was very unfriendly. Never experienced such a bad KLM flight. Usually fly from Toronto. New York was different.
Couldn’t get boarding pass in SLC even with help from a redcoat, so had to find a desk in AMS to get boarding pass. Technical problems so not sure why. Very inconvenient. The KLM app is not as user friendly as most apps. Also had to wait almost an hour on the tarmac for a fuel truck, which caused us to miss a connecting bus in LUX.
The immigration hall in Amsterdam was understaffed, so passport checking was slower than it should be for a major airport. They need to get the automatic readers up and running for non EU passport holders. Waiting in line after a long flight feels a bit abusive.
Over 1 Hr delay. No APU so no AC on ground. Plane was hot during boarding and then they closed the doors over 20 minutes before engine start so interior of plane was steamy hot and stuffy. Could have been helped by opening doors until ready to depart.
They lost my luggage and can’t find it. My trip is ruined. Online tracking of lost luggage doesn’t work
No free Wi-Fi. I have SkyMiles but not a high status, having an account has been enough for Wi-Fi on other flights, but this one was going to charge me to use it. Also turbulence was really bad toward the end, but I didn't count this in my ratings since I know Delta cannot control the weather - it's 2026 and lack of WiFi alone is enough for a poor rating.
The stewardess was incredibly rude. The gave you only one drink with dinner.
Cancelled flight, wasn't refunded paid selected seats. Poor customer service. Called airline and they didn't realize the flight was cancelled until several hours after the email notice was sent.
The worst with the trip was the space in economy, my knees are still hurting. There was no way to control personal air by turning a knob above you, it was way to hot on both rides. During the night flight they allowed 2 people from across the aile which was narrow to sit and talk for 7 hours while also using tablets and the flashlight from their phones pointing into the row where I sat at times. They allowed people with way too large baggage to bring onboard. I paid way too much for the ticket ($1,364} for economy. Kayak misinformed me to get cancellation insurance that was only valid for a very short time (less than 12 hours) and was over one hundred dollars. Hotel booking was incorrect, I had the room booked myself at the hotel, only double or larger rooms available which I paid over 400 dollars for. I will never fly with SAS again unless there is no other alternative.
Crew members were excellent. The seat wasn’t the best as well as a food options.
Really good. Everything went smoothly. That's what I hope for when I'm on a long flight, especially with multiple changes. Thank you SAS.
5 of my 7 pieces of luggage are missing and they cant call to find out where it is. I have to fill out a form and wait for them to mail it to me in several days (if they find it). That does not work for my travel itinerary. I need my full ticket cost refunded please.
Fantastic. The only thing - out of my six luggage one was lost in Copenhagen, however it was delivered Home 3 Days later so all great..
The crew was friendly, the flight was pleasant. Thank you for your service!
Our flight was canceled same day and we were never informed. Had to pay more and worse seating on another airline.
Did not like that we couldn't complete check in on-line without providing pictures of our passports. Worry about identity theft. We had no delays and boarding was handled In an efficient manner.
Excellent! I got to Munich and was transferred to my Lufthansa flight quickly, in 15 to 20 minutes, so I did not miss my flight. However, I had checked my overhead bag at the boarding gate in Tampa. That got to Tunis the next day. That is to be expected.
WiFi didn’t exist , seats were super cramped, lights stayed on near my seat for a long time while others were dimmed, the food/trash/drink cart hit my shoulder at least a couple of times while moving, food options were down to just one option by the time it got to my row, the utensils were garbage (knife bent at a couple of places by the time I was done eating) the spoon was very flimsy plastic
Vegetarian selection could be better. Bread was too hard to chew.
Crew was friendly and competent. Food, wine, and entertainment were excellent except the raw tuna on the flight to Split. Recommend against serving that - at least as the only option. Many medical conditions do not allow people to eat raw fish.
United didn’t even try to hold the flight for me. They knew I had a tight connection and when I arrived at the gate less than 10 mins after final boarding the flight had already gone. The gate agent wasn’t even notified that I was on my way. She was told I wasn’t at the airport
Good quick flight on a small but comfortable plane. I'm 6'3 and had plenty of space.
The flight was delayed so we were dead tired, and after that the turbulence was horrible. I was very scared.
Wifi took a while to kick in and we had a maintenance issue that took over 40 mins at the gate in Washington before pulling back
On-time arrivals and departures. Crew helpful and friendly. Yet everything costs extra: seat selection, food, even airphones!
Pleasant, attentive flight attendants, but they’ve got to upgrade their seats to be a true “business class” carrier.
Friendly flight crew. Airplane (757) configured as a domestic flight (no lie-flat seats) & no advanced meal selection.
I had no idea that my ticket only paid for my right to get on the plane. They charged me $130 for my carry-on bag because it was 1 inch too big she claimed but it wasn’t! Then they wanted another fee for everything. I had no idea that Icelandair had changed to such a bargain basement airline. I was very disappointed.
Screen didn't work, and neither did the button to tilt the seat even though the seat was comfortable
Second time with Saga Premium, everything was fab, but the entertainment centre on both my flights didn't work, plus the seat on the NY to Rek flight (Airbus) was so solid and so uncomfortable. The 737Max flight's seat was much, much better.
Nice, quick flight. There were lots of empty seats so they told me I could sit next to the emergency exit where I would have more legroom.
The staff was kind and helpful. There was no food, and you needed to bring your own earphones to use the entertainment, which I didn’t know.
They wouldn’t check in my luggage even though I had one checked bag prepaid. So I took my bag to the gate and tried to check it in there and two employees scolded me for bringing a large bag to the gate. I told them I was trying to check it in and that it was prepaid, and they said they couldn’t guarantee that it would arrive at my destination but they finally let me drop it off when boarding the plane and pick it up right after exiting the plane. There was no food, and there was no entertainment.
Delays at check-in, seemed like they were short ground staff at the time and some passengers needed extra processing.
Extremely uncomfortable seats. Experience was like a Frontier Airlines flight. Would not fly it again.
Very, very tight legroom. They must’ve jammed in an additional few rows of seat seating. Denver to Munich was the least legroom I’ve ever had on any flight, let alone a multi hour international journey. I will not take that flight again.
In my first flight with Air Canada we sat in the plane for 4:00pm to 6:30pm. Finally we were asked to get off the plane and we were told the flight was cancelled after 7:00pm There was o clear explanation of what was the problem. I was booked without my permission on a Delta Flight at 7:30pm that was leaving at 8:00pm and I still had to go get my luggage(my final destination was Rome with one stop in Toronto. The luggage claim for Canada was closed so had to return to finally get it on the luggage belt.. Of course I missed the Delta flight and all the next day flights were booked. I also lost what I paid for my stay in Rome because I did nt cancel in time. A complete nightmare.
Good food, overall very comfy. The flight was full so obviously not optimal, but it is what it is.
Perfect airline, super friendly, great service, tasty food. Would fly again.
Parents with permanently crying baby on board. Neither parents nor crew did anything to calm the baby. The food was extremely disappointing. Seafood stew was very, very small! Not even appetizer size! Seat had a gap in the back. Had to use a pillow to fill it.
Food choices limited & not enticing Seats quite uncomfortable & difficult to control
Definitely get premium economy on a flight this long if you can. Your legs and while body will thank you.
Flight was delayed by several hours and then cancelled due to weather. But Staff was very helpful getting me on a different flight. United should offer food coupons and tooth brush and paste for stranded passengers
I upgraded to the business class cabin. It was the poorest business class I have ever experienced. No access to any business lounge in Tampa airport. Seats are not comfortable. I had a window seat and had to step/crawl over the next seat. Food was mediocre and service below average for business class. Bathroom location was ridiculous. No place to wait. I cannot believe I paid this kind of money and will never fly Lufthansa Discover again. They really should reimburse me somehow.
