Cons: "Snacks need some variety"
Pros: "Crew was exceptionally nice. Live DISH TV unexpected and appreciated."
Cons: "Flight was freezing. Crew was overly concerned about my tree nut allergy. Been flying for 40+ years and this was the first time any one has asked...appreciate it but they went overboard"
Pros: "Great crew great pilot great entertainment"
Cons: "The way we board feels very classist."
Pros: "Good on time flight"
Cons: "Seats a lil tight"
Pros: "The crew was amazing and polite."
Cons: "Nothing needed to be done"
Cons: "Not having a delayed flight."
Pros: "Crew did a great job communicating what was happening while we were delayed"
Cons: "Compensation for our time or schedule mishaps."
Pros: "The crew rocked!!!! Professional and fun. We enjoyed the music."
Cons: "WiFi didn’t work well. Still great flight."
Pros: "extra legroom of comfort plus zone"
Cons: "Bordung process runs smoother now that the order is made clear ahead of time. In jfk they did not have the columns marked “comfort” “priority? “Main 3”, etc, like they had at Reagan arpoirt in DC"
Pros: "I like being able to charge my devices"
Cons: "Better movies"
Pros: "Yes the crew was amazing"
Cons: "Stop being LATE!!!!"
Pros: "Crew was very kind and entertainment was good when available"
Cons: "WiFi in all flights"
Cons: "The ticketing counter gave very bad guidance for when I arrived, thus refusing to allow me to check my bag. And insisting that I had to cancel my skymiles ticket and purchasing a new ticket. Show up at least 2 hours before at DCA for intl flights, employee incompetence could cost you $$$$"
Cons: "Virgin Atlantic has had better days. Living off of a long gone reputation. Great staff but old and worn out planes. Code sharing has done them no favors!"
Pros: "The flight"
Cons: "The flight"
Pros: "Baggage came quickly. Flight was on time."
Pros: "Boardin process was Ok"
Cons: "Due to several issues we were delayed in 3,5 hours"
Cons: "Delta changed our seat assignment and our seats sucked"
Pros: "Easy boarding process, on-time departure and arrival and extremely comfortable!"
Pros: "Meal was provided at no additional charge. Pilots were informative on weather conditions. Good crew service."
Pros: "Staff was friendly."
Cons: "During boarding, the sign wasn’t updated after Zone 1. I was watching the board from a distance while on the phone, waiting for Zone 4 to come up. Fortunately, I heard them say “final boarding” over the intercom; otherwise I could have missed my flight."
Pros: "very friendly crew"
Pros: "The crew were nice and friendly. The plane was new with lots of amenities"
Cons: "The new plane has NO leg room at all. It’s the worst leg room i’ve Experienced for such a large plane. I’m 6’1” and my knees would only fit if I spread my legs wide and sit back deep into the chair."
Pros: "The movies"
Cons: "We boarded late, then sat in a hot plane for an ester 30-40 mins because the route got cancelled. They wouldn’t serve us beverages while it was so hot inside. We landed over 49 mins later into Lax"
Pros: "Free movies"
Cons: "Crew wasn’t very friendly"
Cons: "Everything fuckin sucks"
Pros: "The in-flight movie was very much appreciated."
Cons: "No wifi, no leg room"
Pros: "Very grateful they moved me to an earlier flight when mine was delayed due to weather. Impressed with entertainment options."
Pros: "Helpful DCA counter personnel, cabin crew and comfy aircraft. On time both ways!"
Pros: "Short flight"
Pros: "Movie selection and cable channels"
Cons: "My connection was abruptly changed, it took a long time to straighten out, but they eventually did."
Cons: "The male flight attendant my section was very unpleasant to the elderly passengers in my area and just left me very uneasy about the flight"
Pros: "Quick service - uneventful."
Pros: "Happily, the flight was completely non-eventful."
Cons: "The food and snack choices are quite limited."
Pros: "Customer services"
Pros: "I board sky priority or sooner so it always goes well."
Cons: "Delta could do a little more to align people behind the right zone pillars when lining up for boarding. Passengers especially those not used to flying or flying with Delta are always confused. Maybe some stripping on the floor could help or pillars at the front and midway back."
Pros: "Great service very courteous crew. Smooth takeoff and landing."
Pros: "Crew was good."
Cons: "Plane was late"
Pros: "Good experience overall. Pleasant staff. Movie features were wonderful and helped pass the time."
Pros: "The service. The plane (seemed like an international plane). Food options. The service and the service. There was a problem getting on, they allowed premium members to board but when I got to the plane, I was scolded by the cleaning crew lady (maybe the Mgr) that they were not ready and that she had informed 'them' of that and that no one is allowed to board while they are cleaning."
Cons: "Spent $25 on Main Cabin Preferred when I thought it was Economy Comfort. Did not really change my experience and i'm out $25."
Cons: "Your seats are too small, but we know the airline industry is not gonna do anything about it."
Pros: "Smooth price getting boarding pass and we were anytime sit together"
Cons: "All good"
Pros: "Crew was great seats like always aren’t comfy"
Cons: "Better seats"
Pros: "Flight diverted. Poor communication"
Cons: "Realistically explain options of what may happen due to weather issues"
Pros: "Flight was mostly empty and it’s a short trip."
Cons: "Everything AA did nothing right."
Cons: "more room, better boarding procedure, on time take off"
Pros: "Crew was excellent and the flight was ahead of schedule."
Pros: "WiFi entertainment system."
Cons: "Hard seats, no arm padding. No power to recharge phone and iPad."
Pros: "Was not long enough"
Pros: "Quick flight with no delays"
Cons: "Cramped seating."
Cons: "Landing was rough."
Cons: "Nothing you could do, it was a maintenance issue."
Cons: "Wi-Fi was spotty."
Pros: "Nice seats with plenty of leg room. Friendly crew. Smooth flight."
Pros: "People were friendly"
Cons: "Broke arm off wheelchair"
Cons: "Flight delayed and bot enough overhead space."
Cons: "Tecnical problems dellay no good american arlines i dont recomended"
Cons: "This flight was delayed by almost 5 hours. While I understand there are some delays sometimes, this was the ONLY flight to Greensboro out of DCA, and the times kept changing throughout the day, even though the gate agents knew that the issue was that the crew was delayed. There should be backup crew available and when there are delays, the passengers should be kept informed. There should be other flight options available when this happens. I never received an apology from anyone I encountered throughout the process, and some personnel were rude even though I was polite."
Cons: "The food choices were terrible"
Pros: "Pleasant service ; courteous team"
Cons: "Flight delayed"
Pros: "Flt attendent was really nice, friendly, courteous"
Cons: "Flt not on time. A/C did not work properly."
Cons: "Horribly bumpy the whole time, no drink service because it was so shaky"
Pros: "My wife is hypoglycemic and requires food. The flight was so early that none of the terminal restaraunts were open, nor did the plain have food for any passengers accept first class. I've purchased a box on other flights, but this one did not provide an option for a box lunch or breakfast."
Cons: "There was no one at the ticket kiosk located by TSA and no sign that said they would be back or to go to another booth. After waiting 10 minutes I️ went upstairs and found a chaotic mass of people checking in at the actual open kiosk. The check in process was not clearly defined and even after spending 30 minutes checking a bag I️ still had to care my checked bag down to another TSA check line. In their boarding area there were minimal phone chargers. The plane was small and no leg room and a rigid uncomfortable seat. Also the flight was at night and they kept the cabin lights on. That was super frustrating to an exhausted traveler who was trying to sleep."
Pros: "Smooth flight with great service."
Pros: "boarding process was efficient and the seats on this aircraft seemed a bit more comfortable"
Cons: "lack of in-seat video and no free wi-fi and no power connections"
Pros: "Vegetarian meal was actually good!"
Cons: "They didn’t give me ice cream :("
Pros: "On time, good service."
Cons: "Lost my luggage and flight delayed"
Pros: "We did eventually reach our destination safe and sound"
Cons: "In flight service on AA was very disappointing. This was a cross-country flight of 5 hours at the dinner hour. The plane was full [ as usual these days ] seat space was tight [ as usual these days ], but cabin service was practically invisible. The two stewards made one pass with the beverage cart, and that was it for the duration!! On a five hour flight!! When I went back for a beverage, the stewards were chatting at the rear compartment. This was the poorest American Airlines service that I have experienced in fifty years. I will avoid them in the future. Don"
Cons: "Lost connection"
Cons: "We boarded, sat on the plane for a while, backed up from the gate, then sat for a while longer. 3 hours later, we had to go back to the gate because we reached the legal limit they can hold us on the plane on the tarmac. Another hour and a half or so later, we finally took off for JFK. We missed our first connecting flight and the second connecting flight I was able to rebook."
Cons: "You make me deplane just to take my bags from me because they don't fit the plane when I just flew 4 hours across the country."
Cons: "Both flights, to and from around had to go search for my baggage and on the return flight I even had to go to a different terminal. The service is unacceptable. I will never fly with AA again."
Pros: "Loved the individual seat back entertainment"
Cons: "My flight was changed to later time; however I didn't receive any notification. Flight was later and didn't get seat I requested on original flight."
Cons: "No entertainment, ran out of meals by the time they got to the back of the plane."
Pros: "Good flight."
Cons: "A little crowded"
Cons: "America Airlines...worst service and just a horrible experience"
Cons: "Having to check my carry on bag. Brought only a carry on to avoid baggage claim, but was forced to check it anyway. There is NO organization to the boarding process, so in the free-for-all at boarding, people in any boarding group are let through with WAY MORE than 1 carry on and 1 personal item, leaving no room for my bag and I was in group 2 (not sure how many groups there are). Horrible disorganization at boarding. Board from back to front for goodness sake...its common sense."
Pros: "All aspects of flight were perfect. Couldn't ask for anything more."
Cons: "Everything was perfect."
Pros: "Quick, efficient flight"
Cons: "Packed light with no toiletries in our carry on to avoid having to go to baggage claim. They announced anyone in groups 3 or 4 had to check their bags. We checked our bag, boarded the plane, and there was PLENTY of overhead space. Wasted 35 minutes at baggage claim."
Cons: "We were never offered our drink or snack. Then the male attendant called my wife "sir" when asking her to put up the tray table"
1. Was forced by gate attendant to check my carry on bag while boarding along with person behind me. The flight was half full and there would have been plenty of room for the bag. She was rushed and must have made a mistake and both of our bags were lost and not delivered for 30 hours after landing, forcing me to wear same clothes 2 days in a row at a business conference. Baggage people for Air Canada also would not take a report of the missing bag until it had been missing for over an hour, causing me to miss soonest train into downtown. 2. The posted boarding time was 9:00 AM for the 9:30 flight but they started boarding around 8:30 to try to finish early and get us there faster. In the hurry didn't get the chance to use the restroom beforehand, but once boarded we sat on the runway waiting for takeoff for over an hour and did not actually depart until around 10:00AM. Was unable to use restroom or anything else while just sitting in a line on the runway. 3. Email communications prior to flight said there would be wi-fi available but there was most certainly no wifi to use, had planned the time to be able to catch up on work but was not able to accomplish anything
Cons: "I missed my flight that day i was not happy at all"
Cons: "Plane was many hours late. Departure time not on terminal screen. Extreeeme delay on shuttle from United terminal. Sidewalk closed for construction. TSA Prechk not on boarding pass printout. No shuttle behind security from Term B to Term A. Plane left earlier than announced on notification apps. DCA website=6:25pm Final call at 5:47pm only word DELAY on term screen with 4:10time."
Pros: "On time; efficient; great aircraft."
Cons: "A child threw up in flight behind my wife and the crew let the parents clean it up. I thought the crew should have been more proactive."
Pros: "everything went by fast, a lot of turbulence but the pilot kept us in check the entire time."
Pros: "That we survived and finally got our luggage the day after we arrived."
Cons: "1) That we went to Toronto, but our luggage went to Montreal. 2) That my wife had to stay up the whole night calling everyone in their call center to find out what happened to our luggage. 3) We were charged for selecting our seats in the flight reservation process. 4) We were misdirected by an Air Canada rep for our return flight and this caused us to miss our connecting flight as well. 5) We ended up spending more than 12 hours at the airport for flying from Toronto to Washington DC."
Cons: "The aircraft was so small there was not enough room for even most standard size carry-ons. The crew were not patient and gave passengers attitude for trying to bring their carry-ons onboard. On the way back from Toronto, we were sitting on the runway for more than one hour waiting for "de-icing". If this is a recurring thing, why not time the arrivals and departures better to avoid making people sit there, disconnected from everything and waiting? Also the screen on my "entertainment center" was broken but thankfully I had my own book to read. Air Canada has not had the most welcoming crew or most up to date fleet in my experience; I fly with them mostly because of their cheap fares. I guess "there ain't no such thing as a free lunch"."
Pros: "Boarded plane 1.5 late, then sat on plane at Gate for 2 hours. 4 hours late arriving in Vancouver from Montréal on AC 309."
Pros: "I usually have a smooth experience with Air Canada. Haven't had any problems on board. Unfortunately I had a bad experience with my baggage."
Cons: "The check-in person said my baggage (oversized, and a keyboard) would make it through to my final destination even though I had another flight on a separate reservation. I specifically asked because I wanted to know if I needed to pick it up when I landed after the first leg in Toronto. He said I'd only have to go through customs and my bag will make it all the way home to Vancouver. Well, I felt weird about it and when I got off in Toronto I noticed that my baggage receipt said Toronto on it (not Vancouver). I decided to forego the connections gate because I was unsure. Lucky that I did because lo and behold, my keyboard bag was waiting for me at baggage claim. Had I trusted the check-in guy, I would've possibly lost over $1000 worth of equipment. That's not something that can easily be forgiven."
Pros: "Crew very friendly. In-flight refreshments & Entertainment provided."
Cons: "Cramp seats."
Pros: "1 stewardess was great"
Cons: "Flights were delayed. Did not check boarding passes which was scary."
Pros: "Everything was fine"
Cons: "I flew from Vancouver to Osaka. There was no free entertainment, food was of the embarrassing quality, and the crew was not smiling at all. The cheap price was the only big benefit to claim. It was much worse than expected."
Pros: "the crew are super friendly. even on a little plane from DC-Toronto they had entertainment options which i wouldn't have expected. boarded quickly and landed on time. nobody bats an eye at my wife's weird beverage requests."
Cons: "the cabin of the plane on the return flight didn't have any air conditioning running during boarding and it was uncomfortably hot because it was about 85F outside. the crew only bothered to inform us of the issue when a poor hungover guy behind me asked about it because he was suffering... as were we all. plane didn't get comfortable until over 30 minutes in, at which point we were beginning our descent anyway."
Pros: "Ludovic was fantastic!"
Cons: "charged me for my bags; employees were surly."
Cons: "The plane was sitting at the gate for about an hour before we boarded (for a flight delayed by over an hour). Yet Air Canada didn't bother to go through the cabin and pick up garbage left in seat back pockets. The water in the washroom didn't work."
Cons: "Delayed by 2 hours, half and hour in the airport and another 1.5 hours on the tarmac (probably why I got sick just days after, sitting in the germ tube for that long) Seat did not recline, but was supposed to... No pretzels or peanuts offered like other airlines, just drinks Missed my connecting flight in LAX because of delay, but not after running frantically to my gate clear on the other side of LAX, customer service offered nothing to compensate for the flight we had just missed or any solutions for getting us home."
Pros: "I liked that the crew was awesome. Super nice and helpful!"
Cons: "The tray from my seat was still wet and the seat was to uncomfortable. Needed to use travel pillow to sit on"
Pros: "Crew on the flight were very patient, understanding and friendly. Ground staff were the exact opposite. Agitated, temperamental and unwilling to help or find solutions."
Cons: "The flight was delayed. Not necessarily the crews fault. But frustrating as our flight both to and from Washington was delayed both ways."
Cons: "Terrible flight. I should have driven instead. Flight was suppose to land at 12:30pm but due to computer malfunction we landed at 7pm."
Pros: "It was a good experience flying on Air Canada. The flight was on schedule, smooth flight, flight attendants were friendly."
Pros: "Love these guys. Moved a whiny baby away to a another row ;)"
Cons: "AirCanada did not tell me that I needed a transit visa for Canada. So I couldn't board the flight. They also refused to reroute me or refund the ticket. They were not sympathetic or helpful."
Pros: "We got to destinations safely"
Cons: "I was worried that we won't make it to the land. I guess it was windy, but the plane was shaking too much"
Pros: "I loved the whole experience. The food was decent and the flight attendants were great and accommodated me with all my necessities. I also enjoyed the entertainment that was accessible on our personal screens and the entire flight was smooth."
Pros: "Nice and relaxing."
Pros: "Seats were comfortable"
Cons: "35 minute delay in departing. Sat on plane at gate waiting to depart."
Pros: "nothing particularly spectacular. The entertainment on the place is much better than most (since most don't have it) for such short flights."
Cons: "The place was delayed for over an hour for a 'maintenance issue' - what I dislike is lack of information being shared from the plane to people at the gate. Also when we are delayed for the airlines fault - customers should be given something - anything - a small voucher, or even a drink ect., this is not a weather issue. I think airlines have too much power making most terrible at customer service - air Canada is one of the worst ones."
Pros: "Excellent service on board, and excellent neighbor passengers"
Cons: "Being unable to check in on line and being assigned a middle seat."
Cons: "Absolutely nothing! Terrible service."
Cons: "Flight attendants weren't as friendly or willing to accomodate"
Pros: "Logan checking with own security checkpoint Boston to Toronto tv great Staff professional"
Pros: "We got in a little early. More room than many in regular economy. All employees encountered pleasant and competent."
Cons: "Nothing comes to mind other than the normal air travel has led of security."
Pros: "The flight was smooth and the attendants were awesome and friendly. Would highly recommend again when I visit Montreal again!"
Cons: "Worst flight ever. Had a technical difficulties 3 times in a row. Had to be cancelled and put on the next day and again same thing over and over. So missed all my connections. Cut short my vacation. Will never flight air Canada again."
Cons: "Not giving us an update on why the flight was delayed"
Pros: "Flight crew was friendly and helpful. Montreal is a very manageable airport. Staff there was also courteous and efficient. Food was very good for airline fare. Renting an IPad for $10 to watch movies in-flight was a reasonable option for distraction on a 9 hour flight. We were quite pleased with Air Canada and will not hesitate to book with them again."
Pros: "Super polite crew"
Pros: "They had brand new film releases."
Cons: "I got bumped. Even though, I made my flight on time AND had chosen my seat over a month ago, air Canada decided to bump me from my international flight. I was able to get a seat but not the seat I would have chosen (I'm six foot, I can't sit by the window). Since it was so crowded, I couldn't stretch my legs or use the loo. Finally I PAID for the seat I was bumped from; no one can tell me when I'll get reimbursed."
Pros: "Food and service."
Pros: "As thecflt time was short, i cannot say much but the leg room was ok."
Pros: "Everything went well including the smoothness of the flight."
Pros: "The flight was canceled very close to departure time and I was bumped to a flight leaving five hours later. Missed my train connection in Montreal and had to rent a car and drive to Quebec. Since I go to Canada only rarely, I ended up essentially losing the money I spent for train fare and having to pay another $145 for the rental car. Got to Quebec at 11:30 p.m. instead of 3:55 p.m. Not happy."
Pros: "The Cabin was warm and we were over an hour late leaving Toronto."
Pros: "Friendly crew"
Cons: "Turbulent flight and not a great landing"
Pros: "1) Skycap service for boarding at Reagan National was exceptional. I requested wheelchair assistance for this return flight and the attendant gave 100% service, getting me through security and on to the boarding gate lounge area in short order. He was very pleasant and very helpful. 2) The pilots did a good job of flying, The flight was smooth as was the landing. We left Reagan a few minutes late but arrived at Pearson 16 minutes early. I liked that!"
Cons: "1) I paid extra money for a "preferred seat" because my recent hip replacement surgery required that I have ample leg room while sitting. Leg room for the first row econonomy seat I got was barely adequate. I felt cheated out of the $15 I paid for the seat (which should have been complimentary, in my opinion 2) Food service was terrible. For a 1 o'clock flight, having to get to the airport 2-3 hours ahead of departure, meant that I was in need of some serious food, not the tiny package of pretzels and the cup of tea I got. Even a couple of cookies or a muffin would have been a better offering. 3) The wheelchair assistance that I requested did not materialize for me on arrival at Pearson. I felt so cramped from sitting that I was eager to get up and try to walk, no matter how slowly, the distance to Customs and through to the exit gate to wait for my ride home. That's what I did, and I never saw a wheelchair attendant coming with a wheelchair as I exited. That is poor service! I am comparing this to the excellent service I got with American Airlines on the first leg of my trip from Toronto to DC."
Pros: "Easy enough getting there and timely"
Cons: "The next flight and my 5 hour delay"
Cons: "Gate attendants"
Pros: "Good entertainment options but couldn't get them to work on my laptop so I had to watch a movie on a small mobile phone screen"
Cons: "Long delay due to weather. Got screwed by a change fee for a mistake I made on my original booking, no consideration. Good entertainment options but couldn't get them to work on my laptop so I had to watch a movie on a small mobile phone screen-website didn't request to download or activate DRM plug"
Pros: "the flight attendant was a little snippy with a couple of the passengers"
Cons: "need to change up the snacks a bit. Maybe offer 2 options? And they are so tiny"
Pros: "The crew was ok. The seats were far from comfortable."
Cons: "The seats were so close together and did not recline to a comfortable position at all and to be a flight over 2 hours is just plain ridiculous! I will definitely be putting United on my list with Spirit from now on. Choosing either of them for such discomfort versus price savings is not worth it!"
Pros: "Smart way they did boarding kept a bunch of people from crowding around the gate. Maple snacks on flight were tasty."
Cons: "Really cramped seating."
Cons: "Couldn’t control the temperature. It was freezing then burning up."
Cons: "Delays, seat assignment changed, the food"
Pros: "The on-time arrival"
Cons: "Having to check our bags due to lack of overhead space which was announced before anyone boarded the aircraft. Had they provided our bags to us when we exited the plane, or told us in advance that there would be no space and they would be offering free bag check, that would have mitigated the situation. Instead they wait till the last minute costing us valuable time. In the future, they should pay us the 25 dollar bag fee when they arbitrarily make this decision."
Pros: "The boarding was quick and my seat was roomy and comfortable."
Cons: "The flight was delayed due to a ground stop. That was not the annoying part. At Ronald Reagan airport we were at gate 12, flight changed to gate 16 and then changed back to gate 12. A bit confusing."
Cons: "Both flights were delayed, i was stuck in the airport for hours, i missed my meeting because of the first flight. I understand one flight being delayed but two? Are all of your flights like this? Because if so, i cannot rely on united Airlines"
Pros: "Economy plus"
Cons: "Very old plane"
Pros: "Sidney was extra kind and thoughtful. Pilot made a great landing."
Cons: "Seat was a little uncomfortable."
Pros: "Outstanding that United Airlines finally has allowed for complimentary use of built-in entertainment system; i.e. Direct TV without charging passengers. That is good business sense - congratulations on a good PR decision. Haven't complimented UA in long time, but this is about time to say "thanks!""
Pros: "Excellent United customer service, Reagan National, ease of check-in"
Cons: "The aircraft was older, but United is in the process of renewing their fleet."
Pros: "Liked that it wasn’t the smallest regional jet that flies to Springfield"
Cons: "There was a delay because inbound plane was late. Didn’t like that jetway was very cold when we were waiting for our gate checked luggage. My gloves and hat were in the gate checked luggage."
Pros: "Great crew, smooth flight"
Pros: "Arrived early, friendly crew"
Cons: "Made me check my bag when there was PLENTY of space to carryon but they said space was limited"
Pros: "Crew was great and helpful!"
Cons: "Not enough options for people with celiac."
Pros: "Nice, friendly flight attendant, smooth flight once we got in the air"
Cons: "Delays. Some people missed connections. I was fortunate my second plane was delayed, else I would have missed mine too"
Pros: "Quick and departure on time"
Pros: "Captain came out and talked with us"
Cons: "Delay seemed very avoidable."
Pros: "Crew was friendly"
Cons: "Boarding group approach caused confusion due to lack of line indicators (too short); in-flight WiFi kept dropping every 60 seconds, making movie watching impossible"
Pros: "Courteous staff"
Cons: "Late departure"
Pros: "Everything was as expected from United."
Pros: "We were in first class and the internet was not working except for the last hour of the flight. Plus I and my wife were both charged $20 each which should have provided access for the entire5 1/2 hr trip."
Cons: "No internet"
Pros: "Very baby friendly especially when the ground crew was delayed because of lightening. The crew let us sit down if we wanted while we waited for our strollers and car seats."
Cons: "No crew member at gate desk til right before flight."
Pros: "Everyone was very helpful and very friendly. I had recently visited my,daughter and her family in March and flew with another airlines. I didn't have a good experience, they seemed rather bothered when I asked for some help. So this time my daughter booked my flight with United. Like I said everyone was helpful and very pleasant, it didn't seem to be an act. I enjoyed my flights. Thank you"
Pros: "Smooth take off and landing"
Cons: "Flight was cancelled which I accept, but couldn't get me on another flight for 24 hours???? (When at least 15 flights, some with empty seats, went to Chicago in that time!!!). That's bull United."
Cons: "We were delayed because the crew wasn't smart enough to ask people to put their purses beneath the seats. A number of us had to get off to check our bags and while we were checking them, a guy flying first class had a bag and while we are checking our luggage the pilot comes out and says "first class? Oh we will make room on the plane for you sir." And as a result of all of this, we missed our spot in the takeoff line, delayed the flight, and we almost missed our connection. Lastly, they overbooked the flight by TEN people. TEN."
Cons: "There was a lack of information the whole trip. We couldn't hear the announcements of the crew or pilot so we didn't know what was going on. When. The landing gear malfunctioned it took a very long time to hear what was going on. Then, upon deplaning, there was only one single gate agent waiting to help the flight. Very poor service!"
Pros: "United hires good people. Flight was comfortable and on-time."
Pros: "We arrived early at Chicago"
Cons: "Not enough food"
Pros: "Staff were very helpful and friendly."
Cons: "Delay, but not airline'S fault."
Pros: "Plane side checked bags. Kind flight crew."
Cons: "Perfect weather. Delayed an hour."
Pros: "Flight was ahead of schedule. Crew was very nice"
Cons: "Very cramped in the middle seat. Little cushion"
Cons: "they couldnt find the pilot. they said they didnt have enough crew"
Pros: "United service is awful."
Cons: "Wi-fi didn't work (3rd flight this trip). Ran out of cheese plate in the 2nd row... Really? Late departure caused missed connection. Then the customer service agents - if you can call them that -- were downright pathetic, absolutely no effort to deal with the crowds of people who needed help. Finally had to call UA while in line and got booked on another connecting flight to a connecting flight :( and they freaking gave me the wrong gate!"
Cons: "We did not leave on time"
Pros: "Susan Smith at check in counter Reagan National was very helpful, kind and service-oriented. I hope you recognize the gem you have."
Cons: "Flight was delayed and gate agents appeared tired, agitated, and unhelpful."
Pros: "Evening flight. Crew wasn't the nicest but they were professional nonetheless. Flight itself was smooth but a bit of a bumpy landing (I think it was a bit windy so not surprised. It is Ch). Not the best flight but certainly not the worst either."
Cons: "DirecTV in-flight entertainment. You pay or you're subjected to constant ads and/or snippets of shows. I'd rather watch one free movie that I can't choose rather than pay to watch bad TV."
Cons: "Flight was canceled"
Pros: "Plane was nice and clean."
Cons: "Having to take a shuttle from one terminal to another in Chicago."
Cons: "Very cold on flights, no blankets"
Cons: "It was one of the most horrible flights. Delays, sitting in the plane being really hot, did not offer water. Newaur airport change of terminals is like being in the middle ages, old, hot, no signage, bus steps, Really, reaaly awfulWill think twice before flyinf United again Other than that they got me here, late"
Pros: "Flight attendants were trying hard to assist passengers."
Cons: "There was a malfunction of ventilation system leaving the plane at unsafe temperature on tarmac. Pilot literally screamed at passenger who was inquiring appropriately about allowing us to Deborah the plane."