Crew was very helpful.food
Food was not upto the mark.
Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight.
staff was fine
old old plane, very uncomfortable. Tiny bad screen made movies pointless
I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly
Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!
old plane, tight and uncomfortable
On time departure and arrival, friendly staff
Cramped planes with not enough legroom. Poor food options.
Seats are not very comfortable. Food selection is not very good..
Nickle and diming....baggage fee, meal.
All was great!
I am only 5'4" but the seat in front of me was broken. I had NO leg room. If you are going to squeeze your passengers in like sardines, the very least that you could do is make sure what little room you have left us isn't compromised by faulty equipment.
Good food and service once on flight and again fixed connections before landing
Terrible boarding experience. Rude gate workers and almost two hour delay because of it
Vegetarian food options! Crew, especially Kiaren, was lovely- polite and attentive, and it was a very bumpy flight, so they had to work harder than usual.
Flight was smooth and on time. Good flying the 777. Lots of open seats in a not so full flight. The food was good for economy class and the flight attendants very attentive and looking for ways to serve.
The arm rests of the seating would not fold all the way up to allow me to spread to the 2 empty seats next to me. I laid across all 3 seats and tried to sleep, however had the armrest jammed into my back and legs. Also, it took too long for the cabin crew to get the passengers convinced to close the window shades, so the cabin was brightly lit for the entire flight.
Friendly staff Not crowded
Please at least give free coffee/ tea or soft drink as it is an international flight Also I was told at checkin that I needn’t have paid $45 for my checked bag as it was under 10 kilos- but this was NOT clearly stated
the pre-boarding for families with kids was nice, the staff were helpful during the flight
The flight home to DC was fine. The flight going to London from DCA was horrible.The deserts on the kids meals had mold on them. My daughter was vomiting as a result of the food. It ate into our trip which was hard for us as we were visiting my grandmother who is not well. We contacted the airline about it and their proposed compensation was not what we were expecting. Honestly we plan to make an annual trip but based on our experiences with this trip maybe we'll choose a different airline.
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