Daily cleaning, installation of cabin HEPA filters on flights from Washington to Chisinau
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Scores according to KAYAK customer reviews
Cons: "Fod no good"
Pros: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Cons: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Pros: "Crew and service was wonderful even on a shorter flight"
Cons: "No one came with drink carts until halfway through the flight. I was very hungry, never offered food. Boarding was late but no communication from staff."
Pros: "Very old plane, seats not updated and not working properly, food was served once on an 8 hour flight, there was turbulance for over 5 hours consistently, and the pilots did nothing to go around it. As a pilot, i can tell you this can be avoided. Some of the crew were not friendly. Old movie library."
Cons: "New and updated plane, especially business class, more trained crew, seats that work and function normally, better and more food, served a light breakfast on an 8 hr flight. Updated movie library."
Pros: "Good service"
Pros: "The food and the entertainment"
Cons: "Boarding was late and they change the number of the gate without telling the passengers. The seats were uncomfortable."
Pros: "Good food"
Cons: "Slow boarding, bad entertainment screen which should be replaced"
Pros: "GOOD FOOD GOOD CREW"
Cons: "NO TV IN FLIGHT"
Pros: "I was impressed by how Turkish Air treated me when I missed my connecting flight in Istanbul It was confusing to say the least but once I got to the right location they could not have been any friendlier, kinder, or gracious My hats off to Turkish Air THANK YOU"
Cons: "It was a tight space and they kept giving me things (pillow,blanket, slippers and socks, and headphones) that I didn’t need or have room for I appreciate the thought Return trip I’ll be more aware and decline what I don’t need"
Pros: "The crew were all very polite and friendly."
Cons: "Nothing to complain about!"
Pros: "Very good!!!"
Cons: "Missed this flight due a layover and had to wait in the airport overnight."
Cons: "Transfer from one plane to the gate"
Cons: "It took over an hour for Business class bags to come out. Not sure why I paid for business class if they don't know to offload them first in Dubai. Really ruined the first experience with Turkish Air."
Pros: "Sweet crew members"
Pros: "Everything was nice"
Pros: "The crew onboard the flight were good and the entertainment was good"
Cons: "The boarding procedure is chaotic and the boarding crew were rude and yelling at passengers. No organization skills and poor communication as we were delayed over 90 minutes at the boarding gate to add salt to injury"
Pros: "leaving and arrival on time."
Cons: "No leg space in economy."
Cons: "Chair are not working well"
Cons: "The crew did not seem interested at all; the food was mediocre and the headphones provided were broken and despitea repeated request to get new ones I did not get theme"
Cons: "Long lines and very slow"
Pros: "First Airline to harass me about the weight on my bag -- small carry on -- had to check kill me on time. The seats have no legroom -- my back is killing me. The internet could not take my money -- so I could not get'out crucial emails -- it seems like the service was more interested in collecting my email addresses and password -- instead to simply directing me to the payment method -- waste of time."
Cons: "Just about everything"
Cons: "long delay on the tarmac"
Pros: "Film selection, boarding process, amenities bag"
Cons: "Dessert very boring. Legspace seemed smaller than last experience on TK"
Cons: "The flight arrived late and Tipton Long to depart."
Cons: "Crew was. It helpful at all. They created more confusion and frustration. I spend 24 hours calling and talking to them in order to rebook the flight. Worst experience ever"
Pros: "They keep time and any delay is explained. Otherwise a good airline which I can recommend and will use it anytime."
Cons: "The food is dry like rice and beef is dry and the the pasta is too plain, just pasta and some blended tomatoes is not balanced"
Pros: "Friendly & helpful crew, very clean, spacious, great entertainment options for all ages. I would book with Turkish Airlines again!"
Pros: "Great Airlines"
Pros: "Unfortunately they do not use their best aircraft on this route, still good experience and surprisingly good food. On time and perfect service."
Cons: "Seats only average as far as comfort and room, and no personal screens for entertainment (unlike the route Athens-Istanbul, which is the same length as this one, Istanbul-Bari)."
Pros: "I was pleasantly surprised by quality of what i would call "domestic" flight..."
Cons: "I think Turkish airline need to bring a bit more organization in boarding (it felt like original Southwest boarding process -- first come/first served or get in queue and hurry up wait (depending on one's point of view)..."
Cons: "Why does Turkish Air boarding always have to be so chaotic - pushing and shoving, etc. Why cant TK control their business class space - people from economy always coming up for bathrooms when there are plenty in the back....."
Pros: "Food from Cape Town to Istanbul was very tasty and juicy. Yummy."
Pros: "Food, value"
Cons: "My personal tv did not work for the entire 11 hours flight"
Cons: "Flight canceled"
Cons: "The plane was late, we missed our connection. Turkish Airlines also lost our baggage."
Pros: "Delicious meals, friendly crew, good selection of entertainment."
Pros: "Avoiding my to go Israel Delta monopoly is fading"
Pros: "Courteous and accommodating staff, delicious meals, and super entertainment. Punctual."
Pros: "The crew was nice They handled the delay well so we didn't missed our connection afterall"
Cons: "1. We had to wait 2 hours in the plane 2. there is no way to use the monitors (not a personal monitor)."
Pros: "For a short flight, it was good. The seats were a bit bigger, and the crew was nicer. The food was ok."
Cons: "Again some attitude from flight attendants. The food is average but again subpar compared to previous flights with Turkish Airlines."
Pros: "I like the overall trip!!"
Pros: "Friendliness toward kids was really good."
Cons: "The movies didn't work until an hour after the flight started. Really."
Pros: "The food and empty seats to move away from a screaming child. The crew were polite and helpful."
Cons: "The flight was 45 minutes late and we were glad we did not have a connecting flight. We stood in the boarding line for a long time."
Cons: "There seemed to be no check in which confused me a little. The luggage pick up was more of a zoo than usual and plenty of suffocating dust from construction while we waited."
Cons: "Connection was too long to Dubai"
Pros: "Customers care, comfort, food"
Cons: "Small food yet so good"
Cons: "Food is looking not fresh and quality is cheep ...."
Pros: "The crew was kind, the flight was on time and alll in all was just as expected."
Cons: "an excellent early Sunday morning flight to Frankfurt; overnight check-in convenience for large luggage pieces and easy security access to the boarding gates"
Cons: "Austrian could learn from the likes of singapore airlines and cathay pacific: the choice of movies was pretty limited (1 italian, 1 french, 1 spanish) and the games were simply boring. The food was ok, breakfast pretty terrible (breed but no butter, reconstructiesergramingtheworstieverate.Stodwoowfs"
Pros: "Everything was excellent . I was very happy with this flight.Thank you so much."
Cons: "Seating is extremely cramped"
Pros: "Staff and the service"
Cons: "Dinner was so bad"
Pros: "We could walk around as needed. No restrictions. Free wine with meals!"
Cons: "Staff not friendly or offering of assistance."
Pros: "Comfortable seat."
Cons: "Quality of red wine"
Pros: "Absolutely nothing. Despite booking business class flights 3 months before departure date because we had to attend a very important wedding. Swiss Airlines overbooked the flight but didn’t warn us in advance. This meant my husband was forced to pay over 8 thousand Euros to charter a small private je"
Cons: "So That we could attend the wedding early the next morning in Oldenburg. They then had the audacity to void our return flights. Luckily I spoke with a lovely lady at Lufthansa, explained the situation and she re-instated return flights for an admin fee. Will never ever use Swiss Airlines again."
Pros: "Arrival to the terminal was a breeze, and security was fast and efficient. What more can a traveler ask for?"
Cons: "The executive lounge was a bit crowded. But if that is my only complaint, that’s not too bad. A well designed airport!"
Pros: "Excellent on all measures. I will definitely try to fly Austrian Air again!"
Cons: "Austrian airlines did not even notified us about cancellation."
Pros: "Safe trip"
Cons: "There were a large group of very smelly passengers that came in at the end portion of boarding. The AC counldnt handle it and the crew didn’t use any spray to save the rest of us suffocating passengers. Thank goodness the flight was short."
Cons: "the entertainment was broken, they didn't offer WIFI. the crew was very rude and crabby."
Pros: "It was a very safe trip"
Cons: "Small space in Economy class"
Cons: "The worst airline, customer service ever"
Pros: "The check in crew were great. They checked my overweight carry on with no problem for free Free alcohol"
Cons: "The food was not edible"
Cons: "I remember a time when these flights had entertainment on them..."
Cons: "Service was bad"
Pros: "Personal entertainment screens, average choice of movies."
Cons: "2.5 hrs late departure with little information meantime, almost missed our connection. our luggage did not arrive with us. Poor food, almost no service during flight."
Cons: "Not enough room in the seat"
Pros: "Flight crew & overall experience was positive. Meal & entertainment were good."
Cons: "We paid for extra leg room seats & were told we'd have exit row. We ended up in the middle section, which made it very uncomfortable for the overnight flight."
Pros: "Great airline, everything on time,exelent service, great staff, good food"
Cons: "Everything was fine"
Pros: "I received an upgrade to a larger and more comfortable seat. The beverages were good and the staff was terrific."
Cons: "The food quantity was skimpy considering the duration of the flight."
Pros: "Nothing! I ended up losing my plane ticket because of Austrian Airlines lack of empathy with me."
Cons: "First I lost my United Airlines flight because of security reasons. I checked in Guatemala but I was delayed at the Airport's security too long, it was beyond my control. Consequently I got to the boarding gate right when they were closing. Consequently I lost all my connections from then on. The United Airlines was very empathizing with me and my situation and they issued me other boarding passes at no cost. United Airlines suggested me to tell the Austrian Airlines about what happened and they were sure the Austrian Airlines would understand but they were wrong; no understanding on behalf of the Austrian Airlines."
Pros: "Boarding was easy, on time"
Cons: "Crew's attitude for any request was snobby and harsh"
Pros: "I will never travel with Austrian airlines again"
Cons: "My flight was cancel,then they transfer me to swees airlines they checked me in they took my luggage and then they told me I can't travel coz I can't make 2 stops inside the Europe. I have to wait 1 hour and 30 minutes to fine my bags . I went back and forth from terminal 1 and 4 many times.The changed my flight to turkey airlines and I wait 9 more hours at airport to check in again. Terrible experience ☹️☹️☹️☹️☹️☹️☹️☹️☹️"
Pros: "The crew was wonderful, as is always true with both Austrian Airlines and Lufthansa."
Cons: "The inflight entertainment included so many mediocre films, with hardly a classic among them. I suppose those are cheaper, but I would think both Austrian and Lufthansa (they seemed to be using almost identical entertainment systems with almost identical offerings) would benefit from limiting their movie options much more towards movies with, say, above a 70% Rotten Tomatoes rating or above average box office sales. Even if they had fewer films, say 40 instead of 56, the ones they have would be more popular."
Pros: "Short flight."
Cons: "Seat comfort was meh."
Cons: "The gate of flight was changed 2 times in short period, that's why i lost my plane. No possibility if rebooking the flight, only buying a new ticket for 700€. Crazy!"
Cons: "Complete lack of information and abrupt staff when flight was delayed"
Pros: "Even though I was very disappointed at what the Austrian airline did to me, the staff and crew and captains where professional and the flight was comfortable especially on Lufthansa. However, I missed the experience of enjoying the flight with the group of people that I joined on the way to Vienna and to Egypt."
Cons: "I didn't like the fact that they cancelled my Austrian flight to a completely different company (Lufthansa). I paid extra money when I reserved the tickets in the USA to make sure I am on the same plane as the other three families that i wanted to be with as a group. They had reserved their tickets and I got the flight numbers and when I reserved my booking I paid extra to be on the same airplane as the rest of the group. My plan worked going to Vienna and to Cairo (although one of the planes were delayed 3 hours which ruined our stay in Vienna) but on the way back from Cairo to LA, I couldn't be with the group because I left 2 hours early and arrived in LA 2 hours late. I pleaded that I came with a group but they said I have a different booking so they couldn't honor keeping me on the same plane as the group. I am very disappointed and will avoid my future travel with Austrian airline"
Pros: "Plane left and arrived on time."
Cons: "Rude gate agent. Small seats, no leg room, very crowded together. Clearly a budget airline - should be marketed as such."
Cons: "The aircraft was very old and smelled badly. The toillets didn't work properly and were dirty."
Cons: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"
Cons: "The connecting flight from Vienna to TLV was terrible. Austrian airline employees at the airport are rude. The information about our connecting flight was not readily or easily accessible. The flight crew from Vienna to TLV were not kind. My daughter 11 years old went hungry without a meal. The stewardess kept telling her the food was coming & never did. This was a terrible trip & we will never use Austrian air again. I will tell all my family & friends of my terrible experience."
Pros: "Good service"
Cons: "Flight cancelled, after delays... Then almost four more hours to get rescheduled in a different flight the next day and taken to a local hotel!"
Cons: "I did my fligh because I was in the hospital I have send a mail to kayak and to the agent I have booked the flight with No one got back to me yet!!!!!!!"
Pros: "This time it seems I had a little bit more leg room. Which makes a big difference!"
Pros: "Staff was very kind. I'm not a needy person, but they offered continuous service."
Cons: "This is for Kayak's app- Usually I get a special meal request through the agent, but could not do it on Kayak's app, and Lufthansa and Austrian did not recognize my booking code from the ticket purchase confirmation email to do it on their website directly. Please look into both issues. This is for my whole trip and not the above mentioned destination."
Cons: "The website is a horror, particularly from an iPad. Trying to web checkin was an arduous battle. Obviously the consumer is the least important factor in the lack of managing the product. I avoid Austrian for that simple reason. Crew polite. Pilot informative."
Pros: "Most things were OK"
Cons: "Except a crying baby near me, during first half of the flight"
Cons: "Boarding on return flight was utter chaos and was not controlled properly. The crew was very pleasant and , in my opinion, could not have been any bertter."
Pros: "1st class should board last, it just makes mire sense for a lot of reasons. Also 8kg carry limit is rediculous and loosely enforced. We were clearly selected to check our bags. There were others with bags heavier and larger than ours that were permitted to stuff them in their overheads."
Pros: "Their first class looked very comfy"
Pros: "Very friendly crew"
Cons: "In-flight system had some errors"
Pros: "The crew was OK, but nothing special."
Cons: "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("
Cons: "2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing"
Pros: "The crew"
Cons: "The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child"
Pros: "The crew was terrific."
Pros: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."
Pros: "Not much, seats are super uncomfortable"
Cons: "Better code sharing with KLM"
Pros: "The crew was very friendly."
Cons: "No wifi on a 9 hour flight. Takes a long time to get another round of coffee."
Pros: "Incredible staff. Super polite"
Pros: "Late departure, dirty, staff not friendly."
Pros: "The food selection and drinks, given our coach class, were excellent. Nice attention to the passengers."
Cons: "Everything very good"
Pros: "The cue lines per zone are the most brilliant idea!"
Cons: "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."
Pros: "Good food and crew"
Cons: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."
Pros: "Crew was very nice and the food was excellent"
Pros: "Food was ok."
Cons: "Very little room in economy class. For a 6'1" person, it's impossible to get comfortable."
Pros: "Everything. crew friendly and food/drinks the best"
Cons: "Nothing...all was wonderful"
Pros: "Over all everything was great, except the bags check in"
Cons: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"
Cons: "Not much legroom."
Pros: "Cheap ticket"
Cons: "The fact that you cheapskates don't allow credit or refund is downright usury. I didn't take that flight because of medical issues that caused me to cancel my trip 2 weeks in advance. I pleaded with you to be able to take a credit, to no avail. You lost a customer."
Pros: "Liked the transfer"
Pros: "That I was able to sleep a bit on the flight - and that we gained an hour."
Cons: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."
Cons: "The food was cold. We were served about 40 minutes after most of the plane got their food. The overhead compartments kept opening by themselves through out the flight. Food was horrible."
Pros: "Very quiet"
Cons: "We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers"
Cons: "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."
Pros: "On time."
Cons: "Did not seat together passengers, although booked and checked in at the same time."
Cons: "Flight was delayed by 1h30min, so we arrived very late"
Cons: "Plane left more than 40 minutes late with no explanation or apology."
Cons: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"
Cons: "No offer of snack with no egg in it."
Pros: "nice drink selection on board flights"
Cons: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Pros: "The cabin crew were excellent"
Cons: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"
Cons: "Waited a while before take off."
Cons: "Booked assistance and got dumped at the gate 3hrs before departure, no English spoken and didn't even ask if my mum needed the bathroom or if we wanted to do some shopping. Just in a rush to get rid of us. Flying only KLM from now."
Pros: "The food, entertainment, and service. Waited for me after almost missing my flight."
Pros: "Super fast boarding and smooth takeoff"
Pros: "Service was great, flight was on time and I really enjoyed everything"
Cons: "Little turbulence but overall it comes as usual so it was worth the flight"
Pros: "I would like to come on time each trip because I got two late time before with airfrance"
Pros: "What’s not to like!"
Pros: "Everything was very prefect and would love to fly again."
Pros: "Punctual, not crowded."
Cons: "Even though the plane was far from full, passengers were allowed only 1 carry-on item (no personal item), contrary to policy published online by Air France. This policy applied even to people with Economy Premium for the rest of the trip (which allows 2 carry-on suitcases, not a useful feature if one cannot begin with this number to reach the transoceanic flight)."
Pros: "Absolutely nice friendly and professional crew. Congrats! Nice food, rich and healthy Right in time despite few delay at departure"
Cons: "Just a need to improve entertainment facilities (digital screen, Wi-Fi. ..)"
Pros: "Crew was welcoming"
Cons: "Space between the seats was too small."
Pros: "Good on a short flight"
Cons: "Paying for carry on due to weight limit. First time this ever happened!"
Pros: "the Airline"
Cons: "The Airport, Security, Boarder control."
Pros: "Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good."
Cons: "The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate."
Cons: "Food was not good."
Pros: "Loved the movie selection and the food was good too."
Cons: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
Airlines flying from Washington to Chisinau have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Washington to Chisinau
Masks required on board, masks provided on flights from Washington to Chisinau
Social distancing seating
Middle seats unavailable to book on flights from Washington to Chisinau
Testing for antibodies, testing for symptoms for flights from Washington to Chisinau
Waiving of change fees. Search flexible flights from Washington to Chisinau