Pros: "Crew were very nice and accommodating. Chocolate always appreciated!"
Cons: "The passenger in front of me slammed into my knees. I am very tall. She was not but she sure got her seat back as far as possible in spite of having he bulkhead sear, so I had to be careful of my position the rest of the flight"
Pros: "The crew was amazingly efficient serving food and drink. In the recline position the seat bottom extended which was far more comfortable than simply reclining."
Cons: "The food was mediocre and the selection of movies was very limited."
Cons: "Need more leg room"
Pros: "Crew was attentive, video selection was very good"
Cons: "Seat cushion was very hard for 7 hour fight. Bring a pillow!"
Cons: "Terribly uncomfortable seat."
Pros: "Smooth transfer from Terminal 3 to the International Terminal. Great airport. Easy boarding, friendly crew and very smooth flight."
Cons: "I was very happy with my flight experience with Swiss."
Cons: "Seat confort"
Cons: "The flight was delayed by more than two hours leaving from Delhi to Zurich and by more than an hour leaving Zurich to Chicago. The service on the Delhi Zurich flight was minimal, inflight entertainment did not work in spite of the crew trying to reset, the bathrooms were AWFUL!"
Cons: "Chose the option with Swiss because it showed that a checked bag was included. Got to the airport and was told to pay up for each checked bag. Great start to the trip."
Pros: "Great friendly crew. Efficient systems."
Cons: "Tight seats. Very little leg room."
Pros: "I thought my out flight with Lufthansa would be good but it was surpassed by the return flight with Swiss Based on my experience I believe Swiss should be a 5 star airline as well"
Cons: "A slight delay"
Pros: "The food was delicious, the staff was wonderful. Entertainment was awesome."
Cons: "The leg room or seat closeness."
Cons: "To my shock, my boarding pass while scanning to enter the aircraft was rejected with wild flashing red lights saying my trip was cancelled. Someone else was given my emergency row seat, booked and confirmed 24 hours ahead. It was a full flight but I got a middle seat and continued my long journey home from Kenya"
Pros: "Crew great service"
Cons: "Boarding was slow —delayed takeoff for nearly an hour"
Pros: "Direct connection from San Diego to Zurich. Fresh, crispy and delicious bread on the flight!!"
Cons: "The food and service was better than that of American airlines, but no comparison to food and service of any Asian airlines (including Singapore Airlines, Thai Airways, Japan Airlines, ANA, Korean Airlines). The Edelweiss brand is too much based on outdated stereotypes and Heidiland. Nobody in Switzerland walks around dressed and make-uped like the stewardesses of Edelweiss air."
Pros: "All very comfortable"
Cons: "It was delayed"
Pros: "The attendants and food were wonderful. One attendant gave me ice for my swollen ankle"
Cons: "Cramped in economy"
Pros: "On Board Service"
Pros: "Throughout the long flight, the cabin crew was excellent. They were attentive and friendly. They avoided interrupting quiet time and rest time by keeping off the PA system (well done). The food was fantastic. We were lucky enough to get some business class tickets with points, and the food was amazing. Wine was excellent. This team was quite solicitous of my parent with reduced-mobility. And the bathrooms stayed clean throughout the flight. find this is often an areas where many airlines fall down. And it's too bad, because while I'm 100% sure it is no fun to clean a toilet while in flight, it is a really a big negative for the customers. Overall excellent attention to detail, with a cheerful and "can-do" crew that kept the plane "proper" throughout the flight and provided seamless service. Good stuff. Will fly again."
Pros: "Fast flight and crew was amazing."
Cons: "Seats are terrible. Food is just ok, could me better, I remember 2012 when I was flying first time with Swiss (same route), food was excellent and seats were much more comfortable. I’m thinking to get back on Turkish Airlines although the trip is much longer, they are much better in both above mentioned segments."
Pros: "flight left on time as schedule and the flight staff was absolutely courteous."
Cons: "My Swiss flight to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."
Cons: "I was randomly selected for a second security check at the boarding gate in Zurich airport, the security staff were unfriendly, said it was a TSA requirement even though I stated I am a United States Citizen and That I have already passed through a complete security check Point, still they placed a metal & scanning detector on my feet, hands & belt. This was a complete violation of my rights. Never have I faced a humiliating situation at any other airport. If this was a TSA requirement then everyone should be subject to a second security check."
Pros: "Although sitting in a plane in coach could never be considered a wonderful experience, Swiss Air did the most to make it so. in particular the crew was very responsive and cheerful. The leg room wasn't bad and they were very liberal with their wine and beer offering."
Cons: "Seats and handling of luggage"
Cons: "The same as the first flight, although it was a bit better, offering chocolates and a small breakfast, although they didn’t have an alternative to ham or yogurt for people who are not interested in them"
Pros: "Tons of movies, excellent food, clean planes, friendly crew. Flying was a pleasure."
Cons: "Checking in is very inefficient at JFK. There was only one (super slow) teller checking all of economy, while three people checked in business class. There were no automated check-in kiosks. you can imagine the chaos. Unfriendly tellers too. On the way back I was selected for a strip search when I checked in at the gate. So was my husband, but he wasn't told of this until he Was boarding and his ticket beeped on scanning. There was no room for our carry on, because we boarded so late. Annoying."
Pros: "Food a, entertainment and crew were really good!"
Cons: "Boarding was chaose and seats were tight."
Pros: "Good food, friendly staff"
Pros: "Has been 6 days and my luggage is still lost. Doubt I will see it again. It did have a nice luggage tag on it with all the info needed to track me down."
Pros: "Great flight, great crew. Seats were very comfortable. much space for legs and comfortable for sleep."
Pros: "Friendly crew members who kept serving food and drinks before asking. Meals, snack, drinks, hot towel, and cookies! The plane was also very clean and apacious enough."
Pros: "zurich a great airport."
Cons: "cheese roll"
Pros: "the entertainment system was perfect, there were lots of movies and shows to entertain you, including newly release films. there were games and music also availble. the seating was comfortable we had blankets and pillows. The beverage service great and the food was good to. although there could have been better options in terms of the dessert ( ice cream taht was provided)"
Cons: "the boarding was poor, we waited in line to board and they did not announce to us that we need to have our ticket stamped before we got to the door, as a result we were sent out of line once the ticket was stamped we had to rejoin the line from the back. When i got through they then said something was wrong with my ticket in which they took it and I was pulled out of the line. they should try to the ticket check and the boarding line at the same time"
Pros: "It was great to have timely service where the staff made sure you were comfortable and pleased with the flight. Great entertainment on board with no technical difficulties. Fantastic experience!"
Pros: "EVERYTHING'S Good to come back home"
Pros: "Entertainment system. Flight crew was awesome. Always ready to help in any way."
Cons: "Just the seats were to close together coupled with small seats is at times uncomfortable. Even this is a reach however, I was pleased with Swiss being the first time flying with them."
Pros: "On time, efficient, good service, professional"
Cons: "Communication was terrible."
Pros: "Flight was cancelled. Had to sleep in Zurich overnight. Airline covered the hotel and dinner bill though"
Cons: "Next morning the flight was delayed . Lost time in Rome and a night in Rone hotel"
Pros: "Great food and drink options."
Cons: "Due to special meals, food was quite delayed. Flight was also delayed so it was very tight to get to my connection."
Cons: "No video screens at the seats or any entertainment."
Pros: "Short flight. Not much is expected. 3 stars for no rating, except comfort. Small seats/felt cramped. Not a huge deal since it's a short flight."
Cons: "No negatives or anything that caught me off guard."
Cons: "They didn't let me on the flight because I'm disabled pure discrimination"
Pros: "Although there were delays they kept us informed on a regular basis as to what to expect and seemed genuinely apologetic for any inconveniences. Boarding and deplaning were smooth and efficient. I really appreciated that there was no charge for checking a bag. I am certain that contributes to the ease of everyone getting on and off the plane. Our bags arrived at baggage claim about the same time we got there. I would definitely fly with Virgin Atlantic again."
Pros: "Entertainment and helpful staff"
Cons: "Had worst seat on plane on outward because I didn't know I could pick a seat free of charge before online checkin This could be a lack of communication on Kayak/Last Minute.com as opposed to Virgin"
Pros: "Very friendly crew. The meals are good, nice variety. Hot food is hot."
Cons: "Seats are not the most comfortable and sometimes the screen on the entertainment tv doesn't work that easily."
Pros: "Crew was very attentive...food selection was excellent"
Pros: "The seats reclined at a good pitch and were very comfortable. The crew were friendly and service was good."
Cons: "I understand that on the night flight, they were trying to keep the lights up for dinner service, but it prevented my toddler from being able to sleep and thus made for a difficult rest of the journey."
Pros: "Virgin Atlantic is the best airline I’ve ever flown on internationally. The service is wonderful, from check in to inflight service. Everything went as planned. The food and drinks on board are free and they are an abundance of snacks, much more than we dreamed. The flight attendants are excellent"
Cons: "No. Keep up the good work!"
Pros: "The crew was amazing and effiecent. Had weather delays, bag got left, but got it the next day."
Pros: "Crew was great. Flight was on time and crew helped the boarding process go smoothly. It was nice to get a beer or wine at no additional cost."
Cons: "Seat was shockingly small, even for economy class. TV was poor quality."
Pros: "Karl was amazing! So helpful and sweet!"
Cons: "Having the crew tell the guy behind me to plug in his ear phones to watch the video in his phone, rather than me after 20 minutes of noise."
Pros: "Comfortable seat. Great crew!"
Pros: "The roomie seats, the USB port, and in flight entertainment"
Cons: "Child free section"
Pros: "The crew was maybe average, that was still the best point."
Cons: "Extremely tight space. The food was almost inedible. Awful."
Pros: "Crew were wonderful when I was nauseous from turbulence"
Cons: "They have to uptade the airplanes"
Pros: "- Special meals available for those with dietary restrictions. - Friendly cabin crew."
Cons: "- Boarding kept getting delayed without any warning. - Duty free purchase was meant to be collected just before boarding the plane but mine was not there. This was not so much an issue but the man said he would have my bag sent to my seat and I was subsequently approached by a crew member who asked for my receipt. Which he was holding in his hand. I would have thought it would be quite easy to confirm the person without them having the receipt as the their name and seat number is on the receipt but he had to go back and check if it was okay. - Found it hard to sleep on the overnight flight due to uncomfortable seats. Would probably not be an issue in upper class. - No comment on entertainment as did not use it."
Pros: "Food and snacks!!!!!"
Cons: "They lost my luggage, and ruined my trip, Customer service doesn't pick up the phone"
Pros: "The ground staff was on top of it and the boarding process was smooth, but the cabin crew was brilliant. I’ve never had such pleasant service on a western airline. Well done. Entertainment system is top-notch, and the food was acceptable."
Cons: "The booking process and paying for luggage is disappointing. Plus, I paid a $90 upgrade and just moved up two rows in the same section. Sneaky."
Pros: "The rear section of the plane had lots of room (empty seats), enough to lay down across three seats. Pleasant and helpful crew."
Cons: "Minimal food available between departure and arrival meals; 10 hrs or so is a long time to get by on potato chips."
Pros: "Crew were great"
Cons: "Uncomfortable to sit for eight hours"
Cons: "Why do I have to get a new boarding pass in London"
Pros: "We paid extra for exit row seats so we had good leg space"
Cons: "The seats are so small that only your backside fits on it and we are not big people. There is no support for the thigh and I had severe cramps after leaving the aircraft. The flight to LA with Virgin Australia was far more comfortable."
Cons: "Virgin Atlantic continues to give great service. Their lounges are way above all other airline lounges. It is difficult to get well prepared and fresh fish in lounges, but Virgin Atlantic knows how to do it."
Pros: "I loved the movie choice!"
Cons: "The head rest comfortability, could be softer as well as the pillows, they could also be softer."
Cons: "The crew was rude."
Pros: "Very polite and helpful staff."
Pros: "Even it was a 12-13hrs flight, I had been my best flight ever in a long flight. Virgin really exeeced my expectations."
Pros: "Efficient, friendly, on-time!"
Cons: "Food was terrible"
Pros: "Reasonably comfortable for a long jet ride. Helpful and considerate flight attendants."
Cons: "The strange windows that kept it looking like night out until 30 minutes before we landed. I prefer the natural light to help readjust my time zones."
Pros: "I had a great experience from start to end of my trip. Most of the staff were pleasant and professional. Food wasn't okay and red wine on flight from Heathrow was delicious."
Cons: "The red wine on the flight from Lagos was too sharp. That is the regular one served on virgin flight so was glad when I tasted the new one served on the flight from Heathrow, thinking it's been changed!"
Pros: "Smooth flight"
Cons: "My economy window seat was just too cramped for a big guy on a nine hour flight"
Pros: "Everything went very fast and smooth. I didn't have to queue for the boarding. The Sita were very comfortable, the crew very friendly and halepful and the selection of the movies A+."
Pros: "The flight was on time."
Cons: "The floor at our feet had been spilled on during a previous flight and not cleaned. Bag was lost and not returned for 5 days. Crew during flight was flippant and disinterested in service...unless you were Economy+."
Pros: "Aisle/window seating!"
Cons: "My entertainment unit did not work. I was graciously offered an iPad, but declined, however, the picture quality at my son's seat was also iffy. Both my long-haul flights had poor signage for toilets."
Pros: "I liked everything, which is very uncharacteristic :)) At least compared to the big American carriers or the national European ones, VA is a gen - esthetically for sure. Clean, comfy, stylish! Will be my choice from now on."
Pros: "Getting to Barbados from Manchester airport is convenient"
Cons: "The light weight on a long haul flight do not work anything over four hours you need some form of comfortability and virgin got it wrong with the seats .. yes I know the industry is all about making and saving money but you also need to Remember that most of this flight you will be sat down for"
Pros: "The staff, the food , everything was good. We were in premium economy and were impressed ."
Cons: "I have trouble walking and the golf buggy never arrived to take me and another lady to the airoplane so we had to walk."
Pros: "First off,the staff is awesome. From the check in people to the flight attendants .... The entertainment was up to date and the safety video was awesome.. Great conditions for economy class.good leg room...I give them a 5 star rating ... I only wish they would do more flights to other countries overseas ..."
Cons: "I can't think of anything I didn't like"
Pros: "Superior comfort, class, and style. The crew was friendly and accommodating, the pilots kept you up to date with flight info and departure/arrival time (and kept the seat belt light off almost the entire trip), the food was delicious and offered throughout, and the entertainment was top notch. Seats were comfortable (we had bulkhead row Space+ and they were worth every cent for the international long haul from LAX-BNE and SYD-LAX) and everyone got a pillow/blanket. We got premium noise-canceling headsets, water, and a little care kit including an eye mask and earplugs and a pen to fill out your travel documents. The overhead bin space was huge and we got two free checked bags of luggage up to 50lbs each (I don't know of that's standard or not, or if it came with Space+ seats). SERIOUSLY the best airline."
Cons: "Absolutely nothing. For a long haul flight, Virgin Australia is TOP NOTCH!"
Pros: "Everything except the plane itself"
Cons: "Plane cramped"
Pros: "All the meals and movies included"
Pros: "Seat Legroom Comfort Food Service Crew ... amazing!!!"
Pros: "It was a great experince we enjoy the flight other than the delay on the luggage"
Cons: "one of my luggage was lost and delayed for 2hrs. We waited at the Airport for the luggage to arrive."
Pros: "Getting off the flight"
Cons: "The seat was excruciatingly uncomfortable. My legs went numb within an hour. It was hot and stuffy in board, the head rest kept slipping down and hurt my neck the legroom was tiny and cramped my knees and feet. The jerks behind me shoved their feet in the seat and I was disturbed every rime they tapped their screen. Mine wasn't working well so I had to repeat pressing my screen the entertainment selection was lame. The food was stodgy undercooked glutinous and bland. The snacks were stale and the tiny drink servings were almost pointless. Clint think I'll fly Virgin australia again"
Pros: "Overall, great flight. The gentleman in LAX waiting for us late arrivals from the connecting flight from MSP was very capable and helpful, going into action for us so we could make our tight connection, in which the others should have already boarded."
Cons: "Knowing where my bags were, and if they'd made it with me."
Pros: "The comfort of the flight and entertainment."
Cons: "My bag was not put on the correct flight so I had no bag for 3 days, they were slow in getting my bag to Bali from Sydney. It was really unacceptable. I talked to 5 different people to make sure my bag was put on the correct plane, even asked before boarding if it was on and they said yes.The food was horrible, I only ate it because I was starving. Flight was delayed from Sydney to Bali, which caused me to miss my pick up. Not sure if I'll fly with them again."
Pros: "Plane was new or newly appointed interior. Bin space very adequate. Lavatory larger than usual. Crew was friendly. Dinner choices good and quality better than norm in American carriers."
Cons: "Snack and breakfast were odd, centered somewhat on dairy products (annoying if lactose intolerant)."
All 8f rhe main dishes in business class had cumin or other sharp spices which I can not tolerate
Great customer service. Safety and cleanliness. Fly delta.
2hours delayed and didn't give notification right away 🤷♀️. I even lost my food to rush to go to the airport. Paid $60 for seafood plate ending just leave it almost halfway on my way to the airport find out the flight was delayed. I wish they have more accurate policy to let passengers knows for any problems about the flight as soon or as early they can
I like that I got to my destination safely.
The TSA screening is absolutely unnecessary. It is dehumanizing and has been proven to be in-effective!
Anyone that purchased a Delta 1st Class seat should have access to the Delta Sky Club. My wife and I purchased 1st Class tickets for a Delta flight from SeaTac to Washington Dulles but were denied entrance to the SeaTac Delta Sky Club because we did have an American Express card.
Really accommodating staff, and on flight amenities. I would fly with Delta again.
Pros: "The seats were very good. The crew was helpful and friendly."
Cons: "We had a connection in Detroit. The flight from Seattle to Detroit arrived about 30 minutes late, and we barely made the connection. Apparently Delta had not told the Detroit-Boston flight to wait a few minutes for us. We did make the connection, but we arrived at the gate with no seat assignment (we had been bumped the day before from our original flight because of a mechanical problem) as the plane was loading. Had we missed the flight, we would have had to spend the night in Detroit and go to Boston the next day. Delta should have told the gate agent that we were coming."
Pros: "Crew was great, flight in general was okay"
Cons: "The plane itself and seating was filthy, some unknown substance fell on me from the vent above, there was a bunch of crumbs in the seat buckle that fell out all over my lap when I fastened it. I'm not sure the tray table was wiped down, or at least not very well. The in-flight tracker was completely incorrect, I was on a 4-hour flight and it read 14 hours and counting throughout."
Pros: "Crew nailed it. Came by not just for food and drinks but also frequently enough to collect trash/plates/empty cups."
Pros: "Average flight. Crew was polite."
Cons: "On time performance. Barely made my connecton, because of flight delay. Seems like only 1 in 5 flights are on time according to flightaware.com."
Cons: "We weren't alerted there was a chance of delays. Over two hours late."
Pros: "Great seat easy flight. The food always seem to be the same. I wish they would change it up every once in a while. I've been on this flight 14 times this year and its always exactly the same.."
Cons: "The gate was under construction in Seattle, and it was impossible to hear the gate agents."
Pros: "Everything! Thank you"
Cons: "Nothing. Thanks"
Pros: "Clean Washrooms"
Cons: "N A"
Cons: "Food really bad on both segments."
Cons: "2 seats and neither tv/entertainment centres worked....unacceptable on a 10 hr flight!"
Pros: "The entertainment was nice."
Cons: "If the screen wasn’t behind the seat. I could hear the tapping of the person behind me."
Pros: "Entertainment, food, comfort"
Cons: "Slow boarding/alighting, entertainment system was too sluggish"
Pros: "Food was decent and crew were nice enough"
Cons: "Seat space was small and cramped. Entertainment was poor unfortunately"
Pros: "This flight is always on time and flying on Sunday is a great option."
Pros: "Comfortable, but expensive flight from Seattle to Gdansk via Amsterdam. The airport is large with many shops to search for chocolate."
Cons: "The 3-hour layover was long. 2 would be nicer."
Pros: "I think they flew so fast. We could land almost on time even though we departed a hour late. Airplane was new and clean."
Cons: "Boarding was chaos. They overbooked 25? 45? Anyway, they are in panic. They tried to request ppl to take next day flight by giving away 300 gift card etc. the ppl who were told there are no seats upset and arguing at the gate. Flight was delayed for one hour. Once we are on airplane, they are still shuffling seats around, so ppl cannot move forward. Just standing there for 10mins waiting for things to settle. Flight attendants did not give us a headphone. (I have a headphone for iPhone X so I could not connect it to their entertaiment system.)"
Pros: "Loved the swift checking in at Seatac, being picked out of the Special check-in line, tended to by a Ndeye, smooth all the way through to the gate. Also liked that the plane's arrival at Schiphol was only 30 minutes later than initial ETA after long delay at Seatac. Also liked the many snacks."
Cons: "Prolonged delay of flight departure. Choices of entertainment, especially movies."
Pros: "I paid 60 bucks for an emergency row exit, take get some extra leg room and space so that I would be fresh when I arrived in Munich. However KLM allowed a passenger — who did not pay for the emergency row to sit next to me because he needed the extra space because he was a liarge man, and clearly didn’t fit very well in the economy seats. Thus I I lost all the extra space and actually would of preferred a regular economy seat. that would’ve been more preferential then paying $60 and getting less space than I would’ve had it in a regular economy. I understand the other passengers comfort was important and if that was the case he should’ve paid $60 as well."
Cons: "I did not get a choice of seat for the one and a half hour flight from Amsterdam to Munich and I sat in a middle row for the first time in 20 years."
Cons: "Over an hour delay before boarding due to supposedly bad weather. Because flight was overbooked they were offering $400 gift card to change to standby on another flight. If you didn’t make that flight (evening), you’d be confirmed on a flight the following morning with one stop in Detroit (we booked a nonstop to Chicago). Uh, no thanks. Then to top it off, we’ve landed and been told that it will be at least an hour before we can deplane due to no availability at the gate (it’s 1145 pm right now). All this plus their new policy of not allowing us to select our seats because we bought the cheapest tickets. Really Delta? You go ahead and cater to the rich and I’ll choose to fly with another airline."
Pros: "Good food, excellent service"
Cons: "Seats did not have enough storage."
Pros: "This was our first time flying Delta and it was a very pleasurable experience. Boarding was very straight forward and the seats allocated comfortable. A surprise for us was being asked if we would like to move seats from the back of the aircraft to Comfort Economy (we think it was to do with weight balance! but appreciated very much none the less). The flight attendants were very professional and helpful, as you would hope all attendants on all airlines would be. We'd gladly fly Delta again anytime."
Cons: "Partner site said it was Aeromexico. First flight was delta so different check bag policy for internal flight that cost me $80. Screw you all"
Pros: "Nothing really"
Cons: "Flight delay further to the 30 minutes additional 20 min due to crew being not there"
Cons: "The crew appeared tired, scattered, and unhappy. The flight was delayed after boarding nearly 1hr while repairs were completed. 1st announcement by captains crew stated passengers could disembark during repair, then stated 10min later to take a seat. Very poor communication."
Pros: "Nothing, they didn’t care about you or to help, the llady was so rude and unfriendly, this situation ruin my whole trip"
Cons: "I call in advance to paid the fees for baggage, I call Aeromexico because was the main airline for the fly, but Delta at Seattle made me paid again the fees for baggage’s even by phone they said that I didn’t need to paid. BE AWARE AND CAREFUL BECAUSE THE LADIES IN THE FRONT DESK didn’t even look the paperwork that you have in hand, they only want to charge you saying that your payment thru Aeromexico didn’t help you in the 1st fly. How this can happen when Delta and Aeromexico are two subsidiary one of another ?"
Pros: "Boarding is easy as always, I like Delta's system."
Cons: "I had a seat by an exit door. I was incredibly uncomfortable the entire flight due to the cold air comin in and hitting my feet / legs. Two coats and a blanket weren't enough to remedy the issue."
Pros: "Great service, very comfortable."
Pros: "The service on board is always GREAT! in Aeromexico"
Cons: "The flight was canceled and we were put in another flight next night. But the staff in Buenos Aires run the situation chaotically and made mistakes that infuriated many passengers. They need more training to learn how to say "I am sorry" more often and know how to avoid getting into arguments with passengers."
Pros: "Food selection and quality were fine. I also enjoyed the entertainment options. Seat area was comfortable and spacious."
Cons: "The flight attendants were uniformly rude and nasty to passengers from start to finish. As I boarded, I asked for a piece of art to be stored in the wardrobe compartment. This was treated as an inconvenience. During and after boarding, flight attendants addressed passengers rudely when encouraging them to take their seats in a timely fashion. Later, when my seat mate politely asked a FA to repeat the food options, she asked, "Excuse me?" several times and seemed very irritated to have to repeat the choices for him. Also, near the end of the flight, a pillow was on the ground and a FA asked those seated in my row to pick it up. We responded that it wasn't ours and she said something to the effect of, "Oh yeah? So how did it get there?" (Maybe because someone else dropped it and we didn't notice?) The FAs seemed irritated to serve passengers at all. Each time they passed through for beverage or meal service, I felt like I was imposing on them. I have never witnessed anything quite like it. Makes me wonder why they were all so upset and and felt it appropriate to speak and act disrespectfully toward customers. (Delta, do you have any insights?) I hope they all got a good night's rest after that haul."
Pros: "Good Snacks, crew is friendly, toilet was clean and we arrived on time"
Cons: "As a Platinum AFK/KLM Skyteam member I was NOT allowed to use the Delta Lounge. On the flight the meal choice was poor and the staff were not really geared to serving regular clients. The movie choice was poor. I expected better!"
Pros: "For once the food was good"
Cons: "Screaming out of control children. Parents not caring that their children were constantly running up and down the aisles. Crew unable or unwilling to intervene."
Pros: "Accident on way to airport, so I showed up to check bags 45 minutes before flight time. They said they couldn't get the bag to the plane..in 45 minutes? So, they put on the next flight... 6 hours later. Said I could fly without the bag... uh, no thanks. They would not look for alternatives without charging me more. Flight attendants were crabby, otherwise everything was fine. I flew British Airways a few months ago. Night and day. Seriously. Delta does not even approach having good service. There was no comparison to British Air--- Delta is not in the same league."
Pros: "We had a whole row of 3 to our family, so we could put the armrests up & the kids just laid down in our row (on me, & each other) and slept most of the flight. The flight crew was very understanding and helpful with my kids who were just with me on an intl flight "daddy duty.""
Cons: "Since it was a flight from Seoul, Korea to Seattle; it would've been nicer if all the movies had Korean subtitles-- my 4-yo boy who only speaks Korean, couldn't make it through more than 15 mins of a movie because he couldn't understand (of course, some of that is due to age & short attention-span). But he kept saying, "I hate English" in Korean while trying to pick a movie. Also, I'm 6'2"; so while it was nice having the whole row for my kids to lay down in-- I was cramped and uncomfortable the whole flight, even moreso with Delta's seats being closer together than on other international carriers I've flown."
Pros: "The crew addressed me by name"
Cons: "Wasn't lonng eough"
Pros: "Crew was wonderful"
Cons: "Nothing- good flight, I couldn't sleep but that wasn't your fault"
Pros: "Service was excellent. The food was great. The in-flight entertainment was a impressive and a life saver. We will fly Delta again."
Cons: "Nothing negative to say."
Pros: "Very attentative."
Pros: "Helpful staff. Never felt rushed if I had a question. The special meal (VLML) was excellent. Tasty, filling and nutritious Plenty of foot room in economy."
Cons: "This flight was canceled and the flight they put me on was terrible."
Pros: "The in flight entertainment was great with live tv and a assortment of current movies to chose from."
Cons: "Nothing at all"
Pros: "The movies."
Cons: "Horrible food and Very very uncomfortable seats. Absolutely NO leg room. One of these days Delta is going to be sued for deep vein thrombosis (blood clot)."
Utter chaos boarding in Athens.
Pros: "The best airline"
Cons: "My above head storage was occupied with airline stuff. They boarded a little late and there were no separate lines for front and back of the plane."
Pros: "Seats were super comfortable!"
Cons: "No one came with drink carts until halfway through the flight. I was very hungry, never offered food. Boarding was late but no communication from staff."
Pros: "I had a nice exit row seat and the plane had a good selection of entertainment."
Cons: "flights were delayed significantly and in Tbilisi the staff did not show up until about 10 minutes before the plane was supposed to depart. Crew had not been inside the new airport and could not answer questions about transfers."
Pros: "The flight attendants were friendly, attentive and efficient."
Cons: "Many flights were grounded for several hours because of some airline operational glitch. We were provided with no information or guidance about how to resume our travels. As we tried to sort ourselves out we were sent from lineup to lineup without much progress or friendly service."
Cons: "Turkish want more money for changing the date"
Pros: "It was fine!"
Cons: "No problems there... Everything was fairly well organized..."
Pros: "Food and service better than typical international carrier."
Cons: "Nothing stands out - so basically no comment."
Pros: "Entertainment was good."
Cons: "Seat was moved into a middle seat. I was very uncomfortable for the flight. Crew member granted someone else seat change before mine and i asked first. Very upsetting flight."
Cons: "The seats in business class were not suitable for sleeping even though I paid top dollar and it was a 4:45am flight. They let a random person on the plane and had to do a full security sweep before taking off."
Pros: "Turkish Airlines offers an experience much better than your average two-hour plane hop in the U.S. There was a full meal served, staff were kind and didn’t try to sell a bunch of extra stuff to you, and there were many choices for in-flight entertainment."
Cons: "Unfortunately, the children on the plane were really poorly behaved and loud. In addition, the flight was delayed by 1 full hour and when we arrived in Vienna our luggage (and the luggage of many other passengers) had not been sent with us. We waited in line for luggage for 30 minutes, then another line for at least 30 more minutes to report the missing bag, and we were then told that it wouldn’t arrive for another day and would be delivered to us within a 3 hour window in the middle of the day. This was essentially an entire night and day lost to a mishap that the airline didn’t even notify us of when we landed. Pretty frustrating."
Pros: "I liked everything, from the inflight catering, check in, etc! I had to cut short my trip to Istanbul due to a family issue- they couldn’t do enough to facilitate a flight home at short notice at a minimum cost and most importantly expedited my return with the minimum of hassle- thank you Turkish!"
Cons: "No negative points to make."
Cons: "My taxi crashed on the way to Izmir, I missed my flight to Istanbul and my connection to Dublin in still stuck in Istanbul"
Pros: "Food and drinks"
Cons: "Business class seats can be a bit wider"
Pros: "Food and entertainment"
Cons: "They ran out of select drinks on the plane. Boarding was a pain!!! They had the longest security checks, and it was extremely chaotic. Seating was crowded."
Pros: "Good movie selection and food, crew were very friendly."
Cons: "I felt very cramped in my seat and it was hard to not slide out or to the side."
Pros: "Turkish is always consistently excellent"
Cons: "I liked everything. They are very accomodating towards passengers with special needs."
Pros: "Easy boarding I didn’t have check in bags so it was really quick and easy.seat was okay"
Cons: "The crew were not professional at all.missing serving people,some would get a snack or been asked what to drink and some got skipped. There were not enough food."
Pros: "Crew was great. Good selection of movies too."
Cons: "The flight itself was fine, but what has been a horrible pain has been trying to get refunded for an accidental double booking."
Pros: "Crew accepted to move our seats for emergency leave zone where there is more space for legs"
Cons: "Turkish airline has decreased space between seats for a non acceptable distance... you guys need to rethink it!"
Pros: "The seat was comfortable."
Cons: "The entertainment system was not working"
Pros: "Value, food"
Cons: "For a ten hour+ flight the economy seats were very tight, but that is probably the industry standard"
Pros: "The crew, food, and choice of entertainment."
Cons: "Customer service in Istanbul was tribble . No help at all with any kinds of questions and issues. The airport staff were unbelievably rude and non responsive, as if they were there to turn off the passengers. Will never travel with any airlines that has to stop in Turkey"
Pros: "The only thing that I liked was that I got to spend time in Turkey which is beautiful and had friendly people outside of the airport."
Cons: "Customer service sucked! Especially in Amman and Turkey . No one would help you when you need it in the airports and their desks are not open long enough to get the help that you need in Amman. Also, when you ask the information desk at the airport in Amman to call someone from Turkish Airlines they tell you that they can't because they won't come. I hope that this feedback would be used to make the airlines better because Turkey is truly a beautiful place."
Cons: "my seat was uncomfortable"
Pros: "Great food! Also, the selection of movies and TV and other entertainment choices was wide. Seats weren't bad for an overnight flight."
Cons: "No complaints"
Cons: "To whom this may concern: I am writing to express my absolute dissatisfaction and poor experience with the customer service and lack of working amenities on flight #TK11 leaving Istanbul into New York City, JFK. It was sadly a horrible ending to my trip and left me with a very unfortunate impression of Turkish Airlines. Less than an hour into the flight I spoke with a flight attendant making him aware that the USB port was not working so I was unable to charge my phone the entire flight. In addition, the wifi was not working. This is a huge problem because I planned on working remotely that day and my job was under the same presumption. The attendant blamed my phone and did not take my word that I was unable to connect until I insisted further and another passenger in front of me turned to my rescue and agreed with me stating the wifi was spotty and only worked for a short period of time until ultimately shutting off. The attendant did not apologize but said he would check on the port and the wifi and would get back to me. I followed up several times and he fed me the same lines until I grew frustrated that I was being completely ignored all while losing a day's work. During the last 20 minutes of the flight I decided to finally walk to the back of the plane and follow up for the last time with someone else. I explained the situation to the other attendant who seemed as though this was the first time he was hearing about this issue and he spoke to his chief who gave me a customer feedback form to fill out. No one offered me a different window seat to fix the port problem or even Miles Plus points for the inconvenience even though I requested it. I have never felt more disrespected and dismissed on a flight before this experience. As a star alliance member (CX765361), I frequently fly for work and personal trips and out of loyalty and assurance that I would be able to fulfill my work duties remotely given the features this airline promotes. I chose Turkish Airlines because it was apart of this program. This experience did not uphold the company's reputation and by flying with Turkish Airlines I completely missed a full day's work, deadlines and was behind when I physically returned to work. For the inconvenience, stress, disrespect and empty promises, I am requesting that Turkish Airlines reimburse me the portion of that flight. Best, Rachael"
Pros: "I liked the pouches of goodies that were there - the slippers, toothbrush, and etc."
Pros: "Super friendly staff, lots of real food to eat, travel kits including slippers and tooth brush, like a throwback to when flying was fun."
Pros: "Food served two times and amazing guys helped us during flight. They're very respectful not like united airlines beat the guy."
Cons: "Boarding was devoid of any announcements or organization, and was just a gaggle of people shuffling towards a gate."
Pros: "I landed SAW airport with another operator. Turkish airlines should have simply waited for me as my reservation with them starts in SAW airport. My previous operator sent my luggage to SAW as final destination, which means i have to cross passport control, collect my luggage and start the check-in process; given the time window between the flights, that was simply impossible. TURKISH AIRLINE's ground staff - transit team of SAW airport - Made it happen! I was requested just to wait, then they confirmed transferring the luggage and gave me respective tags! landed CDG - Paris to find my bag safe and sound :)"
Cons: "It was very hot during the entire flight."
Cons: "Delayed yet again"
Pros: "Travelling with Turkish Airlines was pleasantly surprising! I'm used to domestic flights in the US which are no fun but as soon as I boarded our flight, the crew was so kind, I appreciated the pillows, blankets and extra care package provided with ear plugs, socks and an eye mask! It helped make the trip that much more pleasant to be able to sleep! I tend to get motion sickness and the crew on all four of our flights were so kind to give me water when I boarded the plane to be able to take my medicine. The flights were on time for the most part and the on-board entertainment helped a very long flight be more tolerable!"
Cons: "I had an issue with a passenger on our plane from Zanzibar to Istanbul but that was at no fault of the airline or the crew. One crew member was so sweet to allow my husband and I to move further back in the plane once boarding was finished. We were coming home from our honeymoon and the rude woman wouldn't get out of our seat so we could at least sit next to each other! It was unfortunate, but again, at no fault of the crew or airline and we were so thankful for the crew member helping us find somewhere we could sit together! I wish I would have gotten his name but it was on flight TK567 on May 4th. To whoever he was, thank you!!!"
Cons: "Steward refused my wife beer or wine saying he was doing food while still serving other male customers alcoholic beverages, steward never told passenger in front of my wife to put up his seat at mealtime. Seat comfort and service in economy are below other airlines."
Pros: "The flight attendants were helpful and nice."
Cons: "There was miscommunication when checking in in Zagreb to instanbul to choose one electronic to use. We therefore mistakenly put our cell phone in our check in baggage to use our computer to do work. This was incorrect and significantly worsened our experience."
Cons: "Wheelchair assistance is the worst when we fly with Turkish Airlines"
Pros: "Over all Turkish airlines is a class airlines"
Cons: "can't think of anything I didn't like about my flight"
Cons: "the delay in the departure"
Cons: "I was disappointed that the airline proactively cancelled the flight I booked and then refused to rebook me onto another airline and failed to offer me a return home within 24 hours of the flight I'd originally booked. Then, when trying to resolve the situation, the airline repeatedly gave me the runaround, directing me to talk to various people in person, and on the phone, before finally making clear that they wouldn't rebook me. Why waste my time and give me false hope if they weren't going to do it?"
Pros: "Again, the crew did a good job helping me recover from the terrible on ground experience. Great food!"
Cons: "Again, the check-in process was remarkably, out of this world terrible! Even for business class!"
Pros: "Free food, free check in baggage, free drinks, great and courteous service. Plus the plane arrived a head of time."
Cons: "Seating could of been roomier."
Pros: "Turkish airlines changed my flight to another airline free of charge and for the same day. The new flight was definitely double the price that I originally paid and got my to my destination a lot faster than I would have if I had been able to take the original flight. Alitalia was a great, direct flight to my final destination."
Cons: "Of course having a cancelled flight is always a negative but the worst part about my experience was that I waited 2 hours in line before being helped to change my flight, and I was only about 8th or 10th in line. They also only had one person to help everyone at the ticket counter until 2 hours later they added another person. In the end everything worked out and everyone was for the most part really nice but that waiting was annoying."
Cons: "I missing my bag 10 days and no any details"
Pros: "I enjoyed the entertainment in flight movies, food service was good and the seats were fairly comfortable. I wasn't sure what to expect from the airline, I'd never heard anyone who flew with them before but it was a pretty good experience especially being my first trip to Europe"
Cons: "Took a while to board the plane a lot of standing around it seemed for no reason"
Cons: "YOU destroy the traveler Luggage at this trip and there is some items missing . Thank you"
Pros: "Food was good. Staff very friendly."
Pros: "very good food!! and excellent choice of movies"
Pros: "Lufthansa is a great airline."
Cons: "Food was so hot that it was difficult to remove the packaging to be able to eat the pasta.... Desert was ok, brownie was real hard and too sweet...."
Pros: "Staff was extremely nice and helpful"
Pros: "The crew was friendly"
Cons: "Maybe not have my luggage lost and get rebooked to a later flight for no reason"
Pros: "The crew."
Cons: "The airplane arrived over 45 minutes late."
Cons: "Food could be better"
Pros: "My seat was next to bathrooms when everyone start using it start smelling too much very uncomfortable sitting there. Food chicken was very salted, they run out of drinks 10 hours flight dinner served at begging no snacks or anything till 2 hours before landing"
Cons: "At least air fresheners in bathrooms or something better so passengers can sit comfortably"
Pros: "The flight attendants were friendly. The seats were new. The movie selection was good."
Cons: "The scrambled eggs for breakfast appeared to be powered eggs, or overcooked eggs. The storage bins for the luggage were very small for the middle seats (aircraft was an Airbus A330-200). After several hours of flying, there was trash in the aisles and on the toilet floor. The toilets were dirty and not cleaned. Finally, the toilets ran out of paper towels and tissues with 3 hours to go in the flight, and they were never refilled. The flight attendants put a roll of toilet paper next the sink to use for your hands."
Pros: "Lufrhansa is a fantastic airline"
Cons: "The seat pitch and width were too small."
Pros: "Food was good but it would be great if we can select more options online before boarding the flight. Beverages were served without ice and you have to ask for ice cubes every time"
Cons: "AC in flight from Seattle to Delhi was at high temperature so we didn’t use any blankets or were not comfortable enough to sleep"
Pros: "One of the flight attendants was awesome!"
Cons: "I got bit by bugs. I’ve never experienced something like that on a flight."
Pros: "Very friendly crew"
Pros: "Cabin staff were pleasant and effective."
Cons: "I got a headache on the flight; it did go away until I got good air in Frankfort. Bathrooms were a bit low in number necessitating long waits. This has become routine."
Pros: "Staff were nice and friendly."
Cons: "The plane was dirty. The seatback was not clean, and the tray table was stained. The 9-hour flight did not have any USB ports or outlets for charging. The touchscreen did not work well, and my seat would not move forward or back without me pushing or pulling it. This"
Pros: "The selection of in-flight movies is excellent. That has been my only positive experience"
Cons: "Lufthansa is always late, every single flight I have caught with them has been at least 45 minutes late. Additionally they are very inflexible if you want to make a change to your tickets after purchasing. Boarding the plane is handled very inefficiently and takes much longer than most other airlines. The food is mediocre and the drink cart only comes by every 2 hours or so which is far too infrequent"
Pros: "Such great personnel in the air - can't say enough how much I appreciated them."
Cons: "The airline as a whole, however, encourages you to book with them under the reasonable assumption that connecting flights with Lufthansa will be achievable. Now that I've seen Frankfurt, There was no way they could actually expect any of us to make our connecting flights. And they offer no compensation. When I did get another flight, it was terribly delayed. Talking in line with regular European travelers, they said they expect it. Also met several fliers at the service desk attempting to connect via entirely different routes, all having the same experience."
Cons: "Crew was not nice at all. They would skip us along the way while serving others, or even drop ice on us, and never said sorry once (instead, they would say it's only ice, or if I want 2 since they skipped me already twice when serving tea unlike the passengers around me on both sides). We paid nearly $6k for the 3 of us, but the crew made us feel as if we paid nothing. The entertainment system did not work well, and most of the time the movies refused to play. We were always suggested to restart, and were not even given free access to internet as an alternative. No one ever apologized for anything in the entire flight, it felt like this flight was a favor."
Pros: "The crew was extremely responsive, inviting, and constantly walking about the cabin to see if passengers needed juice or water. The boarding, for such a large flight, was pretty smooth."
Cons: "The small screens for entertainment need to be updated. It took mine a few minutes into the flight before I could access all of the entertainment options. Additionally, the touchscreen was very difficult to navigate, as it jumped between non-responsive and too sensitive throughout the flight. Furthermore, the headphone jack should be updated, so that passengers can use their own headphones without an adapter. The headphone audio setup at my seat did not work very well."
Pros: "Friendly crew. Flight left on time"
Pros: "Excellent service by amazing crew"
Cons: "Most of it"
Pros: "Service , on time"
Cons: "Leg room was less"
Pros: "Services, Food, Crew"
Cons: "IFE doesn't had much options."
Pros: "Boarding was done very quickly. Unlike the norm nowadays, people weren't cramming every single inch of space in the overhead. In addition, the flight wasn't full so my travel companion got to enjoy a full row to himself while I enjoyed an empty seat next to me to stretch out. The food was very good. The staff came by quite a few times to offer orange juice or water. The entertainment syren was excellent. I watched four full movies on the trip and have in mind at least a couple more for the return leg."
Cons: "Not a thing."
Pros: "Lots of room on a 747 - Lufthansa will probably retire them all soon. They handled my special meal request online and loaded the meals on the plane."
Cons: "The crew didn’t bother to confirm who had requested the special meals, and they perhaps were confused by the size of the wide body rows, so they served my dinner to the passenger in the window seat (seat K) instead of me (seat H) By the time I realized what had happened, my row mate had eaten half the meal. The crew also rammed my knee with a beverage cart while I was dozing. Not the best showing ever..."
Pros: "The boarding process made it easy to find my seat and get settled in."
Cons: "My seat back didn’t recline. But the one in front of me did. So I was penned in."
Pros: "Our dinner meal was quite good for airline food. After they reset my TV three times, it worked good."
Cons: "The breakfast left a lot to be desired. Leg room was very limited, especially after the person in front of me reclined their seat."
Cons: "There was light turbulence in some parts during the flight but the captain never turned the "fasted hour seatbel on" sign which was strange."
Pros: "The crew were very helpful and polite. The seats had plenty legroom. The food was excellent, and entertainment was also very good. Most importantly, there was no delay."
Pros: "The crew members were friendly."
Cons: "Fro dinner the quanty was very little. I weigh barely over 100 lbs, and l don't eat very much. Still even for me there wasn't enough, so I got hungry after a few hours. For breakfast the egg was rubbery. It was disappointing."
Pros: "Crew was nice and helpful."
Cons: "Lack of personal space on plane. Couldn't eat my meals without rubbing elbows with the guy in front. Not enough room for my under seat bag."
Cons: "Seats recline too much. When the person in front of you reclines his/her seat, you feel like you're in a tunnel with the seat back just inches from your face. However, the flight attendant was very kind and asked passengers to lift seats for the main meal, which was very nice."
Pros: "Everything! Excellent stewards too!"
Cons: "You lost my luggage"
Cons: "Few choice of movies"
Pros: "The variety and ease of use of the entertainment"
Cons: "The boarding was not at all well organized. There were no instructions about what to have ready and the woman who checked our passports was rude."
Cons: "I really felt the food was not as good as I had on other lines. To help I had the chicken - and the veggies with it were mush as was the spinach with the egg dish - which also did not have much flavor"
Pros: "Good flight good staff. Captain explained the route which is nice."
Cons: "No negatives"
Pros: "Food and beverage service was excellent."
Cons: "Cabin temperature was way too hot. Leg room was too small"
Pros: "COMFORT AND ENTERTAINMENT WAS BEST"
Cons: "BOARDING SLOW CREW A BIT RUDE"
Pros: "The plane stewardesses were actually really efficient (German style). Because of being on the waiting list to get on the plane I couldn't get a seat next to my partner so they did the biggest math exercise to put us together. Props to them"
Cons: "The flight overbooked (I still don't understand this concept, since is basically selling twice the same seat, right? Is that even legal?) Also the system was down, so no check-in online = the biggest line at the airport, it took me more than 1 hour to check-in and drop my luggage, all to get there and the ground force lady (the rudest person alive) tell me that I had no seat available, that she was going to put me on the waiting list... WHAT? I bought my ticket already, waiting list? Well, to say that I highly doubt that I'll book with Lufthansa again."
Cons: "Food was not satisfactory compare to other airlines like BA Everything was excelent."
Cons: "Everything. No compensation given either"
Pros: "Lufhansa did a great job. During flights, everything was good."
Cons: "Security check in Frankfurt was terrible, violating all human rights in every possible way! Please don't tell me that it is for passengers safety; such a humiliation cannot be justified by any reason! Since Lufthansa uses this airport for the most of their flights, I would not fly with this company anymore"
Pros: "Lots of carry on space"
Cons: "I expect cabin crew to assist me with my luggage. They were telling me to do it myself"
Pros: "Check in smooth and professional. Please change places with Asia air so you are in front of rather than behind the hoard of people."
Cons: "On my flight from Seattle to Frankfurt I had one stewardess repeatedly skip me. She was a bit older. I thought after the first overlook she would take extra care but did not. This resulted in me having to ask the crew to repeat their previous steps just for me. "Hi, I know you are serving coffee but I wanted red wine". She was a bit clipped about having to repeat steps but what was I to do? She never looked up enough to see my hand and clearly didn't look at my face. She also didn't pick up my hand towel. I essentially had to rely on the rest of the crew but the care from this lady started to feel purposefully negligent of me. The rest of the staff was friendly and efficient. I also thought we were supposed to get an appertiff...one was never offered. Couldn't check in online. Was fine once I got to the countr but could you trade space with Asia air? It makes sense to have them at the end as they have a huge hoard of people it would be nice not to have to go through and several spots to check in. Check in at the desk otherwise was smooth and professional."
Pros: "The flight attendants were amazing. I bought the extra legroom seats and they were so worth it! I couldn't even tough the seat in front of me. Free wine. And the movies on your personal screen were all really good. Probably the best flight I have ever been on."
Pros: "The crew was especially great!"