Pros: "The seats were pretty comfortable."
Cons: "It would be nice if the flight attendant was a bit more friendly. Smile works."
Pros: "Free on board WiFi and a very clean plan... JetBlue you are the best"
Cons: "Free food beyond chips"
Pros: "Crew was friendly, personable, but also efficient."
Cons: "The flight was SIX hours late, yet passengers were told to check in at the original time. Why? Just to spend the whole freaking night at the airport? The reason for the delay was supposedly weather, yet flights from SEA to BOS on other airlines were on time. Staff were not helpful or empathetic."
Cons: "Boarding was chaotic. Food fees should be included into ticket price ("free"). Food quality should also be improved."
Cons: "Too hot. They need to turn off the blue light for a red eye..."
Pros: "Nice seats"
Cons: "Tv system didn’t work"
Cons: "Wasn't their fault but it was a pretty turbulent flight. It's winter and we flew NY to Costa Rica, this is expecteddue to the wind, in the winter, in warmer climates. you could tell the pilot was doing his best to avoid turbulence though & the staff were ultra professional."
Pros: "It's so sad that passengers cannot be offered even water to drink."
Cons: "Nothing to drink. But I really appreciate the spacious leg room."
Pros: "Pleasant crew - loved (and used) complimentary sleeping eye mask"
Pros: "Quick boarding left on time comfortable seats overall best flying experience I have had"
Cons: "Got to the gate one minute late and wouldn’t let me on"
Pros: "Seating is comfortable!staff,helpful"
Cons: "Delay...was not made up in flight..."
Pros: "The flight was delayed due to fog - not much they could control about that. Since passengers were waiting so long, they put out trays of snacks for us to help ourselves to. They were also very prompt with the announcements and updates, and the captain even made a personal estimate based on his experience. Crew was wonderful."
Cons: "The entertainment systems had consistent glitches. Some were stuck with only kids programming, others were frozen at times. They rebooted the system at least once and some passengers continued to experience problems. We have been on other JetBlue flights without entertainment issues."
Cons: "Seat was not comfortable. Something was wrong with the cushion."
Pros: "promptness, friendly service"
Pros: "Most everything was great."
Cons: "Ended up sitting in the very back row, so wasn't able to lean back as far. Otherwise it was fine."
Cons: "Checking in was difficult for me. My husband was able to check in through the cruise line. when we got to the airport the counter was not open. i checked in but did not get a seat assignment. When we got to the gate our flight to Boston was delayed until 3am from midnight. I tried getting a seat assignment but was told I had to wait until all the other flights were taken care of. I finally got my seat with my husband after 10p. I am a very nervous flyer so this was very nerve racking for me. But once I got my seat I calmed down. We always fly Jet Blue when we can. The flight itself was wonderful. And the counter folks were very patient with the customers dealing with delays."
Pros: "Spacious legroom! Complimentary soft drink, coffee"
Cons: "30 min late departure"
Pros: "Friendly and helpful crew"
Pros: "Even though our flight was 100% full, the staff went out of there way to make it a pleasant flight."
Cons: "We waited a little longer for our baggage to arrive but things happen and we did leave with our bags, that’s the main goal. Thanks Jet Blue"
Cons: "Our plane was delayed on the ground in the outgoing airport due to unspecified mechanical issues. No explanation given. No final apology. At the end of the flight one girl had to catch a connecting flight. She should have been immediately moved to the front to exit the plane but JetBlue didn't make the announcement until everyone was in the aisle."
Cons: "We were delayed for 3hours."
Pros: "Nothing particularly"
Cons: "My seat"
Pros: "Long Beach airport value of flight cost"
Cons: "No internet service No hot food"
Pros: "Plane arrived on time and the staff was really friendly"
Pros: "The boarding process went so smoothly."
Cons: "One flight attendant, a tall gal with brown hair, talked so loudly to her crew mate through out the flight that we could hear her over our ear buds. She made sleep impossible until the last 45 mins of the trip."
Pros: "Super friendly flight attendants. We also enjoyed that the pilot gave a thorough weather update :)"
Pros: "There was nothing that stood out in a positive way"
Cons: "We had to unboard the flight because the plane had no fuel or something, and the interior of the plane was very old and outdated. No charger ports for your phone, terrible tiny screen with very limited choices in television, etc"
Pros: "Good leg room; free movies were great!"
Cons: "Can’t think of anything!"
Pros: "Everyone was cheerful, efficient and nice"
Cons: "Airplanes are uncomfortable, not just yours"
Pros: "Awesome stewardess, gave us a couple free drinks too!!"
Cons: "Center seat. It seems the only way to get a good seat is to pay for it:("
Cons: "crew very unfriemdly"
Pros: "Easy flight no stress loved it"
Pros: "The crew is always friendly and helpful"
Pros: "Great stewards and stewardesses, clean, comfortable leg room"
Cons: "Seat doesn't go back much. Movie selection not great."
Pros: "Attendants were friendly and customer service focused the entire flight. Good leg room for a 6 foot one inch male."
Cons: "Seats a little firm."
Pros: "Crew was very nice"
Pros: "Great crew, entertainment choices and smooth flight."
Pros: "The woman at the check in desk was great in helping me to find a decent seat."
Cons: "Your web system did not allow me to choose a seat and wasted a lot of my time. Blue chips are now mixed with sweet potato, ruining the experience."
Pros: "Everything went super smooth, with fantastic service on the flight!"
Pros: "Low fares. On time departures and arrivals."
Cons: "Americans today travel with hand luggage and duffels which should be in the hold as ticketed baggage. This practise delays boarding, delays disembarkation, makes the aircraft top heavy in takeoff and landing and creates 'pop open and drop' type accidents. Nothing larger than a purse should be allowed as hand carry."
Pros: "The service was great"
Pros: "Unlimited snacks, leg room, free wifi"
Cons: "Screens are very small!"
Pros: "On time, free TV and wifi, snacks and soda. Polite and efficient"
Cons: "Earplug for headset deffective"
Pros: "Good legroom. SeaTac has great eating area. Flying into LGB is really nice."
Cons: "Full flight, center seat."
Pros: "The boarding process was good. Other airlines should adopt the 'boarding from the back of the plane to the front' process."
Cons: "But everything else about the flight was not great. The crew was slow (though they were polite and friendly). Movie and TV show selections were not bad, but the sound quality was so terrible that it was impossible to hear the movie."
Pros: "The crew as super nice"
Cons: "The space between lines of seats"
Pros: "The exact hour Of taking Off, the entertainment in the flight, the service, the attention. Everything"
Cons: "More options in the food"
Pros: "On time schedule"
Pros: "Great crew"
Cons: "Great service"
Pros: "El confort. La atención fue excelente."
Cons: "Temperatura. Hubo momentos donde hizo mucho calor."
Pros: "Fast boarding"
Cons: "Flight was delayed... so..."
Cons: "Old plane, I was in business class and no entertainment was offered and no screen was provided in the seats"
Pros: "Crew was great and ride quick"
Cons: "Airport in Lima is a mess. Very confusing and easy to misunderstand. Even for native Spanish speakers was difficult."
Cons: "The food was really small and the crew, in general, lazy."
Pros: "The food wasn’t bad, but Avianca used to give out more refreshments multiple times during the flight . Now they just give out water."
Cons: "More comfortable seat. Leg room was very limited compared to other airlines."
Pros: "Nothing. Since I missed my conection with Avianca ( I got there 10 after the inicial boarding) Avianca didn’t let me enter"
Cons: "Customer service in Avianca sucks. I got charged $600 to get in the next flight, and nothing was my fault"
Pros: "They changed the flight 2 hours later and then was deleyed for 30 minutes . I never received compensation for that"
Pros: "thank you for the patience you have with passengers and children, very grateful thousand thanks Avianca"
Pros: "Amabilidad de las asistentes del vielo"
Cons: "Super retraso en el vuelo. Y ademas doble cambio en el ontineraroo"
Pros: "The crew,workers seemed to try to get people accommodated The straight flight to my destination"
Cons: "My seat was broken, which wasn’t my seat but moved there because I was accommodating to other people with companions that decided to seat where ever they liked but their own seats. The flight attendant asked me to move so I did. I didn’t like that we boarded late with no explanation as to why When they started boarding us , it was chaotic"
Cons: "I had to board another plane, and I don’t have my baggage. I was supposed to be in bogota at 7PM and arrived at 12AM on Christmas Day with my 1 year old baby and my 4 year old son. I am still traveling to my final destination without my luggage."
Cons: "All was great nothing wrong at all."
Pros: "Could have used a few more movie options, but entertainment system was nice. Like the seat., was comfortable."
Cons: "Food wasnt bad, but could have been better."
Pros: "The boarding process was really fast, the inflight service was good."
Cons: "The entertainment system was not good and didn’t offer headphones."
Pros: "Comfortable. Good food. Good service"
Pros: "Loved the fact that Avianca had a female pilot. This is the first time in my years of flying (and I fly a lot with many airlines) that I’ve heard a female announcing as the head pilot. Very cool. The staff are very friendly and helpful. Avianca also serves hot food and they don’t charge for wine and/or other drinks. The airplanes are very clean and love the mini screen behind each seat. They also have descent movie selections."
Cons: "I needed to connect to work during the flight but low and behold no WiFi. This was the only negative thing; everything else was fantastic."
Cons: "They need to make premium passengers know where they are supposed to board...which line"
Pros: "Everything was ok."
Pros: "Very good attention during the flight."
Pros: "Great flight and crew."
Cons: "Everything was perfect."
Cons: "they changed my flight, and boarding take 2 hours, i hate this airline, three time i loose my time and money and they still own me money."
Cons: "Is the Worst; i wait almost Four hours to take the flight from madrid!!! I lost the flight to valencia an the company give me another flight at 10:50 pm im going to arrive un valencia 12 am!!!! Im angry"
Pros: "Good service well kept airplanes"
Cons: "We paid for non stop and ended up having to take a shittier flight times with stops. What a scam. We. Got the worst seats on a jam packed flight where the attendants were rude as hell. Last time flying avisnca."
Pros: "Very friendly service and they treat you like a guest"
Cons: "More vegetarian or at least healthier meal options"
Pros: "Crew is always smiling and pleasant"
Pros: "Flight on time. Great service even with the pilot strike. Excellent airline"
Pros: "In seat entertainment. Staff was lovely and helpful. Ease of checking me in when my flight was delayed."
Cons: "Food was not good."
Pros: "Food, attendants, seats, everything was amazing..."
Pros: "The crew members was excellent , and in the future I will use again"
Cons: "No complaints"
Pros: "Flight on time"
Cons: "Easy boarding"
Pros: "Free movies was nice"
Cons: "Being told I had to move from my assigned seat, in to a row that does not recline. Worst 5 hrs in a long time"
Pros: "The plane ride was smooth, the snacks given were decent"
Cons: "The person who checked us in at the airport for this flight in Bogotá was rude and unprofessional. Seemed like she didn't enjoy her job at all."
Cons: "Rainy, turbulence, previous flight was late No coffee"
Pros: "Cabin crew were great."
Cons: "Aircraft was too small & old for such a long flight."
Pros: "Boarding was done fast."
Cons: "1. Flight delayed. 2. No on board service and no turbulence. 3. The cabin temperature was hot as hell."
Pros: "all the crew was extremely friendly. The meals were delicious and my vegetarian request was honored. All the flights had meals even though some of them were strange times, and a good beverage selection was also offered. The in-flight entertainment was pretty top-notch. Great ticket price though, and somehow I lucked out and had some free seats next to me in some of the flights. very friendly staff and crew."
Cons: "all the flights that I was on didn't even start boarding until about 20 minutes before the plane was supposed to take off. This resulted in all the flights I was on being around 45 minutes to an hour late taking off. The cabin size was very small, it was hard to fit my stuff in the overhead compartment. not a lot of legroom and for a 6 foot one guy, this was a bit of an issue and I had some intense leg pain from my position. for the low-cost flight that I got I did have some seemingly out-of-the-way layovers and they were also quite long. would be great to see airplanes that The option to choose a bunk bed instead of a regular seat so that you could rest on redeye flights or just take naps in general."
Pros: "Lots of room between seats, that there was a USB port at every seat"
Pros: "On time and easy"
Cons: "The two options of breakfast where the same thing except for a slight variation!"
Cons: "En ambos viajes, de ida y de vuelta, mi maleta se quedó en el itinerario, y apenas me la entregaron 3 deias después"
Pros: "Crew was super amazing and friendly! Very good service also!"
Cons: "No seat back entertainment.."
Pros: "Boarding process need to be improved. Seat assignment is horrible"
Pros: "Accommodating a lot more than American Airlines."
Cons: "It was fabulous as always! Thank you. I love Delta!"
Cons: "Crew was unfriendly and flight was 2hrs delayed"
Pros: "Free movies and drinks"
Cons: "Seats are uncomfortable as hell"
Pros: "Flight was comfortable and smooth all the way"
Cons: "Tastier food options"
Cons: "13 hour delay"
Cons: "We weren't alerted there was a chance of delays. Over two hours late."
Pros: "The crew were nice."
Cons: "We could have used more legroom between the seats."
Pros: "Great seat easy flight. The food always seem to be the same. I wish they would change it up every once in a while. I've been on this flight 14 times this year and its always exactly the same.."
Cons: "The gate was under construction in Seattle, and it was impossible to hear the gate agents."
Cons: "Filthy plane, and delayed too long"
Pros: "Crew was very friendly and efficient. Flight was pretty smooth."
Cons: "On time departure would have been nice. 2.5 hours late."
Pros: "Use my built up miles for the SEA-ANC leg of our trip, as to physically price it out as one ticket usually increases the fare by 300-600 u$d depending upon time of year. As it was the tail end of an already long journey (OKA-ICN/ICN-SEA), booked the First Class Cabin. Every mile was worth it."
Pros: "Never made the connecting flight."
Pros: "The crew really kept us updated on the many delays."
Cons: "There were SO many delays and they kept changing. At one point we got on and off the plane."
Cons: "We paid for comfort plus but the seats were no different than main cabin. Comfort plus experience on other legs was much better."
Pros: "The crew was amazing."
Pros: "I was upgraded to Comfort+ and the seat next to me was left vacant. That was a great flight!"
Pros: "It was a nice flight. No troubles"
Pros: "The food was improved and the seat was comfortable."
Pros: "Awesome prompt and courteous service."
Pros: "Super friendly staf, big enough seat, good enough food, enough room for luggage."
Cons: "Seat was smaller than EVA and food not quite as good."
Pros: "Entertainment, food, comfort"
Cons: "Slow boarding/alighting, entertainment system was too sluggish"
Pros: "Boarding was quick"
Cons: "No entertainment, plane was small"
Cons: "First delay notification: 1 hour 20 minutes 1 hour later, Second delay notification: 3 hours 15 minutes 2 hours later: Third delay notification: 3 hour 50 minutes Fourth delay notification: 4 hours 25 minutes Fifth delay notification: 4 hour 32 minutes No explanation for reason. Last time flying Delta."
Cons: "Missed connecting flight because the first flight was delayed by 2.5 hours. I didn’t get the comfort seat I paid for because of this and was not given a refund for it."
Cons: "Food, cramped seating."
Pros: "Great flight attendants and crew, 30 min early!!"
Cons: "Crew did not offer me/ another passenger the complimentary drink/ snack. And made a face when I asked for a drink later."
Cons: "13hr delay！！！！！！！！！！"
Pros: "absolutely nothing"
Cons: "The crew! So slow! Not helpful with your questions/request and the attitude! What on earth! Awful customer service!"
Cons: "Was late almost for an hoir."
Pros: "Amenities, service, and punctuation of flight"
Pros: "Over an hour late wth!!!"
Pros: "Best Delta flight so far."
Pros: "Boarding was easy"
Cons: "Seats, the whole flight experience"
Cons: "The wifi wasn't strong enough to download the app to watch movies on the plane."
Pros: "The EXIT seat with nothing in front of me."
Cons: "The non-ability to pre book seating. Assignment not available until arriving at departure gate. No entertainment."
Cons: "Seat, did not get upgraded"
Pros: "Great service, very comfortable."
Pros: "The flight was fine, attendants we're good, entertainment options are great."
Cons: "Boarding. It was probably the worst I've seen. A shared intercom system between two gates (b7 and b7a), boarding flights around the same time and our flight beginning portions of pre boarding with no announcements caused mass confusion. Passengers lining up to go before they should, bumping into each other, no info or corrections over the intercom. The gate agent yelling at people to move aside. Overall terrible gate agents and terrible set up. Flight crew was great though."
Pros: "Free entertainment and free food was unexpected and very welcomed, especially given the trend of charging for more and more features."
Cons: "The tsa is worthless"
Cons: "*Again, my first choice of main off the menu, in Delta One, had run out. *Not a fan of the Delta One seats."
Cons: "The air conditioning was broken so it was sweltering the whole time. Staff didn't even mention it or apologize. No leg room. Bags took longer than 20 minutes to arrive but we didn't make a fuss since we were just glad to be finished with Delta. I'll never fly Delta again even if it costs me more."
Pros: "Getting to China, albeit two days late."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Pros: "No drink because didn’t open de bottle. No one care about it."
Cons: "Almost 2 hours of delay"
Pros: "Flight went well. Glad it was on time. Almost missed it due to other flight not being able to land initially"
Cons: "Screen malfunctioned and kept asking for language during movie"
Pros: "Nice sandwhich"
Cons: "Better organization with the boarding, and the waiting room at Panama was really bad."
Pros: "see previous comments"
Cons: "None entertainment system"
Pros: "The crew was basic and not very helpful regarding the importance of those changing flights to be sure to run off the plane as fast as possible to make the connecting flight or you will miss it if seated in the back of the plane and be charged a hefty penalty!"
Cons: "If the captain and crew spoke better and clear English regarding important connection and time difference information, especially during a red eye. All communication sounded garbled and in 3 languages."
Cons: "I lost one of my suitcases!!!!"
Cons: "Bad bad “ breakfast “ They promised me a boucher of $300 for the delay in Miami but I still whaiting for the response of the email more than a month"
Pros: "The space between the seats"
Cons: "The food and de the movies, too old"
Pros: "On time departure, great food and service was friendly."
Cons: "My own phone didn’t work for the entertainment system."
Cons: "Crowded and disorganized Panama gate and boarding. No tvs or entertainment. Bus shuttle in Panama and in Bogota"
Cons: "More of the same. Because of all the initial buffonery when we get to the gate for the connecting flight they us that my wife didnt have a seat and the flight was full."
Pros: "Everybody was extremely cordial"
Cons: "No seat assignment, over booked flight, lost my baggage"
Pros: "I wish I could give more feedback but I was unable to get to my connecting flight."
Cons: "I was unable to reach my final destination after being denied entry into Panama City, even though it was just a layover. I'm very upset as I have to reach Quito, Ecuador by March 21st to propose to my girlfriend. Any help would be greatly appreciated."
Pros: "The seats were better than the last flight"
Cons: "Improve entertainment"
Pros: "Copa has a reputation for being the on-time airline in Central America, and so it was for all 5 of my flights with them this trip. Customer service on the phone was really great, too. They got things done, and done the first time."
Cons: "The in-flight TV screens are old-school and not very good."
Pros: "I understand that international flights to the USA have extra security, but this was a joke. Anyone with a little motivation could defeat this “security.” I had an Emergency Exit seat. Nobody told me they didn’t recline. I’d rather have a normal row and be able to recline."
Pros: "The arrival time was very convenient."
Pros: "Flight crew and service"
Pros: "Everything was on time and since we didn’t arrive in till 11pm the food helped in not having to search for a place that was open. They served 3 small meals on a 7hr flight. Impressive"
Cons: "No complaints."
Pros: "Is almost on time"
Cons: "Servicio is bad, seats very uncomfortable and the airplanes are super old"
Pros: "the plane and the service"
Cons: "the airport don't have a good court"
Cons: "This flight was not Wingo but Copa operated by Aerorepublica but the crew and planes were Copa."
Pros: "Short flight, nice snack."
Pros: "It was nice and fast."
Cons: "After reporting that things were stolen...Copa deny my claimed."
Cons: "My connection flight arrive extremelly far from the bogot flight gate, there was no onborad entertainment, some of the crew were rude to other passengers, poor comfort I wouldnt recommend copa to anyone"
Cons: "The crew was unfriendly"
Cons: "They did not let me on the flight that i purchased and did not reschedule me. I waited for 4 hours in the airport for them to call "panama" for me only to find out that copa left for the day without helping me. Will never book again."
Pros: "Excelente !10.0 un placer viajar con Copa"
Pros: "Service and on time."
Cons: "Service and being on tine."
Pros: "Crew was friendly"
Cons: "Long delay living PTY"
Pros: "it was nice to actually get a meal. that doesnt happen in the us anymore. i was able to check a bag without a ridiculous $50 charge. the first time i had checked in years and it was very convenient. reminded me of how flying used to be before they all became buses in the sky, and for a very reasonable price. the staff were all very friendly from the gate agent to the flight attendants. also, a free drink is a lovely touch. would definitely fly this airline again."
Cons: "i had no problems honestly. my most pleasant flightin a while and i fly frequently"
Pros: "Staff was nice and friendly and encourage you to take the alcoholic drinks! Meals were ok, but they confused shellfish allergy with gluten allergy. They allowed me to switch meals though."
Cons: "Seating is tight in the main cabin, location of headphone jack (side of hips), quality of headphones given to you (mine broke in the port), no individual tvs in the head rest, no WIFI (just terrible) and the worst was the second security check at the gate in Panama (my friends had to down their water or get rid of it before the flight)."
Pros: "After I missed my flight I was greatly helped by a transfer agent named, Ana Raquel. She did everything she could to help me as they arranged to get me on the next flight and as I waited and boarded. The other agent serving at that same desk also helped. I am sorry I did not get her name. No one could have been nicer than Ana was to me."
Cons: "When I arrived in Panama my boarding pass said the flight from Panama to Quito was leaving from Gate 20. I checked with the departure information and did not see Quito on the list. I made the mistake of not checking the time. And therefore waited and waited at gate 20 for the flight to Panama which by that time I had missed. And saw later that the gate had been changed at the last to Gate 24. I thought it would have been nice if Copa could have posted the change at Gate 20 . I would not have missed the flight."
Pros: "The service was excelent"
Pros: "Smooth Flight great drinks and food"
Cons: "On my return flight home, they wouldn't accommodate adjusting my itinerary because I wasn't feeling well. I was willing to pay change fee for 1 layover instead of the 2 layovers on my original itinerary. They wanted to charge me $700 which was greater than my original ticket. So I flew on the original itinerary at started my travels @ 7am on Monday. Flight from Bogotá to Barranquilla w/Avianca airlines was great. In Barranquilla I had a 4 hr layover, checked in w/Copa agent and he said my bag was on plane. In Panama, there was a 1.5 hr layover so I assumed no issues getting my luggage to the correct connection. The flight from Panama was delayed by 40 mins w/no explanation. We just sat on plane. They only played one older movie, plane was old and they did 1 beverage service w/meal for a 5.5 hour flight. I finally arrived back to ORD @ 12:15 am Tuesday. I waited for my luggage in baggage claim for 35 mins. It doesn't arrive and I ask attendant, who brushes me off and says this is the claim for Copa. She disappears for 30-40 mins. I finally see her walking back into international baggage claim (over an hour has passed that I've been in baggage claim) and tell her my luggage did not arrive. She asks me for my claim ticket then proceeds to say "oh yes, I was informed your bag did not make it." I'm upset because it's 1:40am and she could have saved me an hour if she would have helped me when I first asked. I also am curious how an airline loses my bag twice."
Cons: "Cabin crew based in South American countries don't speak a word of English."
Pros: "La atención"
Cons: "La comida"
Pros: "On time"
Cons: "Food was bad and no entertainment"
Pros: "So much turbulence! Plus the flight attendant wasn't very friendly."
Pros: "Cordialiddntripulacion, en esoecial Mauro jefe de cabina"
Cons: "Nobtenian el menu ofrecido el la carta en clase ejecutiva"
Pros: "Again, went very smoothly."
Cons: "No complaints."
Cons: "No priority boarding for check in, Albright places were available I was put in almost the last row for my 3 flights that included short connections."
Everything went good. Excellent airline and customer service!
Pros: "professional service from employees..."
Cons: "A snack / water :)"
Pros: "Good crew"
Cons: "Seats way too cramped."
Pros: "Plane was fine."
Cons: "Awful baggage experience. Forced to check my carry-on and pay an absurd fee even tho (1) it is sized for the overhead bin, (2) the plane bins were well-sized, and (3) there were few passengers on board. Time and money wasted."
Pros: "Can you guys call me at 661) 573-5194"
Pros: "Fast flight.. no hassles at all"
Cons: "Check in seemed to take awhile even though when we arrived there were only a couple of people in front of us. They had multiple staff but seemed to have issues getting the computers to work or it took very long for the staff to log into the systems."
Pros: "Business Class, seat 1L. Comfortable flight. Arrived well rested."
Cons: "Get a plane that actually works."
Pros: "There was a blonde flight attendant who was extremely attractive which distracted from how hot the plane was during boarding and prior to take off since the air was not on."
Cons: "Turn the air on before you start boarding the flight."
Cons: "Have a wheel chair waiting for me on arrival at Lima , Peru. Our plane arrived by 1 am. And felt kind of lost :/"
Pros: "Comfortable seats. Great crew"
Cons: "Food could be a little better and bathrooms bigger"
Cons: "Only one gate agent was boarding passengers, which made the boarding process very slow. I was assigned a seat on the aisle in front of the exit row. For a midnight flight, I was really bummed to find out that my seat would not recline! My leg room on the A321 was lacking in comparison with GOL."
Pros: "Good crew. Pretty new and clean airplane."
Cons: "I would like to know and would have booked A little more than 2 hours time in transiting at the airport; since we had to wait and retreive our luggage, re-check in, get boarding pass, and go through security checkpoint again."
Cons: "In the boarding process one employee very rudemy told me that the cabin wss full a d that I had to send my carry-on as a checked bag, altough I tried to explain her that I had very important personal stuff that I wanted to take with me."
Pros: "I purchased tickets but there weren't any actual seats available for us on this plane so we got bumped to a later flight (8 hrs later). Our baggage was also delayed getting to us."
Pros: "The plane was better than the one we came into Colombia on."
Cons: "Offering water would be really great. Can it be that expensive to offer a cup of cold water?"
Pros: "Got us there safely"
Cons: "Multiple reservation and confirmation codes became confusing"
Pros: "All confortable"
Cons: "Turn down the light"
Cons: "Overbooked and put on another flight 5 hours later"
Cons: "No food or drink. No entertainment"
Cons: "Person behind my seat was kiking! Luggage took for ever to be deliver."
Pros: "the flight attendant were very kind"
Cons: "They should get more modern airplanes with personal TV."
Cons: "The pilot arrived 1.5 hours late and my bag was out on another flight, further delaying me. Terrible."
Pros: "everything was good"
Pros: "We are an American Family. We traveled on LATAM Sydney to Auckland round trip. The plane was brand new Boeing Dreamliner 787-8 with all the bells and whistles. The attendants who are Spanish speakers but bilingual were delightful. We had one meal on each flight and 2 rounds of drinks. We had no issues with carry on or checked luggage. To summarize we had 2 perfect on-time flights with no fuss or drama. I couldn't recommend them more even if I tried.."
Pros: "the whole experience. the food was great , attendants were top notch friendly and super helpful"
Pros: "The food, entertainment, boarding and comfortable seating. The check in was great, they changed my flight and I flew direct. It wa really good."
Cons: "The crew was really rude to me"
Pros: "Better leg room than previous flight Food and drinks were very good"
Cons: "We and everyone else froze on the flight. Even with full jackets and the blanket, we froze. The last 2 flights on LAN, the sound/headphone system barely worked. You could barely hear any of the movies, and the music channels didn't work at all"
Pros: "The aircraft room and comfort"
Pros: "Rescheduled on to a different airline."
Cons: "Latam didnt care leaving us stranded in the island and they didnt try to help us to come back soon. Awful customer service."
Pros: "Comfortable seats."
Cons: "Food and drink service not given. There was no turbulence to justify this failure, and flight was over an hour long, allowing sufficient time to provide it. Poor communication of departure delay."
Cons: "The seats are a bit too close. A person next to me elbowed me the entire flight."
Pros: "There was nothing special"
Cons: "Staff attitude food"
Pros: "I love this airline! Service, planes, food."
Pros: "Seats were very comfortable. This was an overnight flight and the noise was very low."
Cons: "When I got to Miami they had changed my next flight until the next morning. They did not offer me a hotel or anything. I had to wait in line to try to get on a flight to RDU. Then I had to wait in the airport for 12 hours to get a seat."
Cons: "When my husband and I arrived to Lima airport 2,5 hours before our scheduled flight, we could not check in because flight was overbooked? There was a seat for one of us (we overheard same conversation at counter next to our - 2 passengers, one available seat)... Explanation was they had technical problems with original plane and they had to replace it with smaller one and everybody else used online checkin in last 48 hours...Everybody else used online checkin?! Is that the rule? Last 48 h of my trip in Peru i did not have internet access, but if it's the only way to get your seat, you paid for months in advance, then I would find some solution. At the end, staying persistent in our request,we were on the scheduled flight (some "miracle" happened and we got 2 seats, next to each other, as same as couple from counter next to us)"
Pros: "I like the fact that LATAM is part of the One World alliance"
Cons: "The check-in process was chaotic and they have lost my luggage even though it was a direct flight."
Pros: "Enjoyed looking at the Andes. Flight was underbooked. Open seats."
Cons: "Boarding was a cattle call. Typical these days. Crew was aloof. Brought my own food and drink because i know how airlines can be. Didn't pay much attention. Looked out the window."
Pros: "Loading the back of the plane first."
Cons: "Canceling a flight, and not telling passengers what gate the flight is at till 2 hours before and then still switching gates. At one point the gate switched 5 minutes before boarding to the other side of the airport."
Pros: "Always professional and friendly!"
Cons: "Didn't have time to get any in air food or beverages due to rough air. Not their fault!"
Pros: "This was my first time flying on LATAM and I will definitely use them again. Service and crew was very good."
Cons: "The only thing I didn't like about the plane was my seat. I'm a small guy and I felt the seat was a bit tight."
Pros: "Crew Was nice"
Cons: "Not in time. No entertainment on flight"
Pros: "El sistema de registro fue rápido, el abordaje también, el avión estaba en buenas condiciones de aseo y comodidad, la tripulación fue muy amable, el vuelo salio a tiempo."
Cons: "It took forever to load the plane and they overbooked a few seats. The crew was clueless about how to handle seating a nice family whose seats were taken. 20 minutes later, the crew finally got it together. Also, the sandwich sucked. Some type of cream cheese on a lousy roll. Unbelievably bad and a calorie waste; tasted like wall paste."
Cons: "TAM is extremely unreliable and will never leave on time. LAN was actually very nice, but their sister TAM is by far the worst I've ever taken. I will be very clear next time when booking in South America to not take TAM again. We were delayed by 2hours for no apparent reason."
Pros: "The flight was good. The food was good.. Comfortable for a long distance flight."
Cons: "The bad was that the jewelry was stolen from my bag (checked in). If you have valuables, even inexpensive jewelry, take it with you on board."