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I like that they served a mail, I’m not sure about the in-flight entertainment. I didn’t really check. staff helped me with my luggage. Smooth boarding smooth takeoff smooth flight

Just a minor inconvinient with weather delay! but not Copa's fault

Copa is one of the airlines with the best prices and super good service.

Copa definitely offers better service and price than other airlines.

This airline doesn’t five and dime you for everything. I do think that a checked bag should be included in every fare.

The seats had plenty of leg room and the staff were very nice.

Copa performed as expected for the amount of money I was willing to spend for the flight; it wasn’t exceptional but it was not bad in any way either. The crew was good; friendly and straightforward. The food was airplane food, so no expectations there and the entertainment was lacking but that was my fault for owning an IPhone with a charging port that’s not compatible with the rest of the world. I’d fly Copa again.

Left my bags in origin city on a business class ticket , spent about 2-3 days in the same clothes plus the flight .

the planes are not modern there are no phone chargers

As usual, the flight with normal legroom was not very comfortable, but the second flight was much better because we had paid for extra legroom. It was very nice to check our bags without an extra fee.

It was fine. no food or entertainment , but was only a 40 minute flight.

Paper boarding passes needed, so you need to add the time at the kiosk or desk to get them at the airport

Routine and on time flight with pleasant stewards and decent food. Nice experience!

The crew was super friendly and respectful, they made me feel well all the fly , thanks delta

The seats are getting smaller and smaller. Very uncomfortable trip. More than in other airlines

On time. At least they offer a drink and a small snack. Plane was clean

You delayed my trip three days for no reason other than your lack of preparedness, did not offer any compensation, including food or a bed. I couldn’t trust you so I moved up my return flight and lost another day at the end of my trip to hopefully make sure I make my next flight. I will never fly LATAM again. You have the worse accountability and reliability and clearly do not care that your clients have lives and what it cost to fly to another country.

Airline lost my luggage and after 20 days it has not been returned nor refunded any money.

Everything was as you would expect in coach - fine. Flight was close to on time.

It was confusing because I got a notification that my gate was changed when in reality it wasn’t

They could have done a better job announcing the boarding groups and asked for more drinks (water) if needed.

No explanation of why there was no snack and drink service (unless requested) when there was service in the other direction.

It was exactly what I expected, actually arriving sooner than scheduled.

One of the reasons I fly American is because the seating is more comfortable than most airlines. Even in the back of the plane.

Everything was ok except that we had to de-ice the plane which took about 20 mins. I realize this is a safety issue, but it caused us to miss a connection in Charlotte by 15 mins which meant a four hour layover. I think the thing that bothered me was American Airlines knew we were only 15 mins late, so couldn’t they have waited for us? There were about 10 of us that had to take alternate planes. I remember recently waiting 15 to 20 mins for passengers connecting with flights we were on. Just wondering why they couldn’t do the same for ours.

Crazy seating issues. We got seated far apart. Offered middle seats at a premium rate. Why is a middle seat now the expensive seat? Baffling.

3hour delay In the last 3 months i had 3 flights and 2 of these had a more than 2:40 hrs delayed

Overall boarding and debarking is a joke. I dont even bring luggage anymore on trips because you can never allow them to be place then in the overhead bin or you have to pay or you check them which is even worse having to wait for your luggage on the tarmac.

RE Food: Wish there was a choice for No Rating. Flew from Honolulu to Los Angeles on a Red-Eye flight (11:00 pm to 7:30 am). Other than a package of cookies with a beverage choice offered soon after take-off, and a beverage choice shortly before landing, no other food choices were offered. Everyone slept or rested for most of the trip. Nothing to rate. RE Entertainment: Everyone was sleeping most of the flight. Only saw one passenger watch about 30 minutes of entertainment on his iPad. I never attempted to access any entertainment options.

Very confining seats side to side. Not wide enough for any comfort.

COP 7,000 for a cup of mediocre coffee. I thought I was on Spirit Airlines for a minute. Otherwise the flight was fine. Nothing exceptional to report.

please see previous response; it covers the whole travel trajectory.

I enjoyed it! In that case, I should have been offered this choice. On my first trip to Miami, I was asked to pay $320 for my luggage just for getting it totally broken. I cannot accept this situation at all!!!!

Be very careful of the initial low price because Avianca wil bill you for a carryon of $120 or a checked bag for $120. Also, be careful with connections because the customs entry process is slow and the connecting terminal is not close.

My whole return flight itinerary, 3 flights, got canceled without any warning to me because I missed one of the earlier flights 3 weeks ago

The connection time is too short to pass through customs and once you do clear customs the connecting flight is in another terminal that is not close.

They charged me $120 to check one bag and then charged me another $120 for a carryon. Ridiculous!

Boarding, crew and food. Seats are too small Love Avianca

Horrible. I have been trying to speak to a representative to know why I was over charged but I get redirected to AI Vianca everytime with no results. Is there an agency that oversees airline gouging? I will never fly or recommend Avianca to anyone not that you care.

Almost we lost our connection from Bogota to Aruba 🥴 Because we get out late from the plane of Medellin

the seats are the hardest I've ever felt; narrower and less leg space and I am small. I could have bid on a comfier seat but the price would have ended up closer to an economy plus seat on a more reliable airline. Only used this airline because of the timing and non-stop. I was afraid from the get-go I wouldn't get there. Apparently, I was lucky

Seamless boarding process, flight was early, crew and passengers nice. Crew was professional as well. Seats are super thing but reasonably comfortable for a 2-3 hrs flight. No on board entertainment, except maybe for paid internet. No water, no snacks. I feel all airlines should offer free water. I didn’t care paying for it, however water is free everywhere in the US and it almost like a basic human right in a civilized society.

Fantastic. Had handicapped traveler and they helped us through security, helped with boarding, helped put wheelchair together, and were all very patient. A pleasant change from previous spirit flights I’ve taken. Highly recommend.

Really nice, flight attendants were so helpful with me and my kids. Extremely grateful, keep up the good work and spirit :)

They lost my luggage on a direct non-stop flight.

I liked the low price. I did not like the cramped passenger seats. As a below average size person I was cramped in the seat; I can only imagine how uncomfortable an average or large size person would be. I guess that is part of the deal with low cost airlines.

Very clean and new airplane. The internet purchase was not worth the money requested

LA to Seattle was a smooth process. Seattle to LA was delayed more Than 6hrs

Spirit's seating does not work for an overnight flight and my back is killing me. This airline does not meet the minimum standards for being an airline.

I could not print my boarding passes and had to see an agent. However, the agents were very friendly and helpful.