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Cons: The only airline that charged me for a damn backpack

Cons: Purchase directly from VivaColombia website or not at all. We were forced to pay $40 each in additional fees to board the plane (including a fee to print our boarding passes) all which we weren’t expecting. Boarding was a mess, the crew were nice.

Cons: The flight was delayed due to a mechanical issue which resulted in a missed connecting flight. Luggage was also lost and the United Airlines pawned me off to Air Canada. Air Canada flight was canceled and the second flight was delayed by 4 hours. Luggage has still not been located.

Pros: i arrived

Cons: extra fees

Pros: Everything was perfect

Pros: We got in 30 mins early!!

Pros: The same comments from the first flight apply to this one. Thanks...

Cons: The same comment from the prior flight applies to this one. Thank you...

Pros: Food options were good. The pilot was good about keeping everyone informed.

Cons: We boarded the plane on time then sat on the runway for over 2 hours. Someone was kicked off the plane and then we found out we couldn't fly over part of the normal route. This seemed to be out of the airlines control but it took a very long time to get water and it's too bad you can't serve drinks on the ground. Very uncomfortable seats and there are no screens so you can watch movies or play games.

Pros: Everything. No complaints.

Cons: In cabin was not very cool

Cons: Had to buy ticket again because we were supposed to have online tickets beforehand, and I failed to do this because I never saw any notification to the effect.

Pros: Nothing

Cons: Everything

Cons: Worst airline ever! Had to pay to print boarding pass and for carry on baggage, although this seemed to be applied only to gringos. Don't ever fly Viva Air.

Pros: Excellent

Cons: Wonderfull

Pros: Best company ever

Cons: Everything

Pros: Crew was very friendly and accommodating.

Pros: Nothing

Cons: I never got to my destination on the date I want it

Cons: The food was gross the flight was four hours late. Horrible service

Pros: Food and organization

Cons: Nothing.... everything was great

Pros: THE SERVICE WAS VERY GOOD

Pros: Food is good. Customer service is great.

Cons: They didnt put movies.

Pros: The movie!

Pros: La puntualidad y la amabilidad del personal

Cons: Todo me gusto

Cons: 1 hour delay....., without explanations-

Pros: ?

Cons: the fact they changed my schedule and had to come in earlier customer service was awful and my luggage came back dirty and the best response was that the belts are dirty and i can expect wear and tear. not only that i had to book myself an earlier trip to pay the standby fee so i can leave the same time my brother left tsa screening had us wait 20 min before we move in the line for the fact no worker was there but one guy and i was the last person to board the plane after almost missing closing gates my expierence was awful and disrespectful

Cons: They charged EUR 50 for the 1st bag of luggage on an international flight. I never heard this before.

Pros: S

Cons: Small plane now for the same price and no food like before in the same route

Pros: many movies

Pros: Nothing...

Cons: Cancelled flight in LaGuardia, they told me to take a shuttle to Newark for another flight, an hour shuttle ride, cancelled flight in Newark, had to get a motel, no reimbursement for anything, still waiting for a flight on day 2, this flight is delayed...still in New Jersey nowhere near Cartagena...

Pros: Nothing

Cons: They said someone called in the middle of the night using my name and they let them cancel my flight. No refund, no other flight. I had to walk over to southwest and purchase a $600 flight just to get to my destination.

Pros: I like that I got chance to fly on airline that I will never fly on again.

Cons: Girl Bye ✌

Pros: Food options were good. The pilot was good about keeping everyone informed.

Cons: We boarded the plane on time then sat on the runway for over 2 hours. Someone was kicked off the plane and then we found out we couldn't fly over part of the normal route. This seemed to be out of the airlines control but it took a very long time to get water and it's too bad you can't serve drinks on the ground. Very uncomfortable seats and there are no screens so you can watch movies or play games.

Cons: Hay que pagar por todo adicional y esos costos son altísimos, por ejemplo el agua cuesta dos solares, almpahar la maleta en el counter sale carísima al final termine pagando lo de un tkt en una aerolínea comercial cualquiera, sillas estrechas, la atención muy mala y no hay nada de entretenimiento abordó..... no volveré a volar nunca más en esa aerolínea!!! Pésima

Pros: Siendo una compañia colombiana, por lo menos regalen el cafe y no instantaneo. Que pena

Cons: Purchase directly from VivaColombia website or not at all. We were forced to pay $40 each in additional fees to board the plane (including a fee to print our boarding passes) all which we weren’t expecting. Boarding was a mess, the crew were nice.

Cons: The only airline that charged me for a damn backpack

Pros: We got in 30 mins early!!

Pros: I like that I got chance to fly on airline that I will never fly on again.

Cons: Girl Bye ✌

Cons: I like nothing

Pros: Nothing

Cons: They said someone called in the middle of the night using my name and they let them cancel my flight. No refund, no other flight. I had to walk over to southwest and purchase a $600 flight just to get to my destination.

Pros: Not much. The pilot was communicative.

Cons: The staff were pushy and rude to me when they told me at the gate, when I was about to board, that I could not have a backpack and small purse. This is not what I understood when booking and is not clearly explained at the time of purchase. One attendant at the gate in particular was forceful and rude when insisting that I pay over $66 in cash at a moment when going to the ATM would mean potentially missing boarding and not arriving back in time to the gate. This process, which I agreed to because two staff members gave me the impression that I could not travel on the flight unless I paid right there instantly in CASH (completely ridiculous), caused me anxiety and took a long time, too long given the urgency of boarding the flight. I had to wait for change for 5 minutes and as a result, I was the last one to board. It should be noted that this process of paying for a maleta in hand at the gate had been preceded by having to pay over $20 in cash to print a boarding pass, which required another ATM withdrawal and fee. This is a weak and predatory business model, which seeks to exploit people’s need to travel and their anxiety. This was carried out in a completely unprofessional and manipulative manner by the staff members. This kind of behavior is unacceptable and exploitative.

Cons: Hay que pagar por todo adicional y esos costos son altísimos, por ejemplo el agua cuesta dos solares, almpahar la maleta en el counter sale carísima al final termine pagando lo de un tkt en una aerolínea comercial cualquiera, sillas estrechas, la atención muy mala y no hay nada de entretenimiento abordó..... no volveré a volar nunca más en esa aerolínea!!! Pésima

Cons: Purchase directly from VivaColombia website or not at all. We were forced to pay $40 each in additional fees to board the plane (including a fee to print our boarding passes) all which we weren’t expecting. Boarding was a mess, the crew were nice.

Pros: no delay in departure and on-time arrival

Cons: Had to pay for baggage exceeding 6 kilos in weight. Had to find the internet cafe at the airport and pay to print our boarding passes. Agent at the gate would not print nor was there a kiosk to print it.

Cons: Paying to print out a boarding pass. Paying nearly as much for a checked bag as the flight itself

Pros: no delay in departure and on-time arrival

Cons: Had to pay for baggage exceeding 6 kilos in weight. Had to find the internet cafe at the airport and pay to print our boarding passes. Agent at the gate would not print nor was there a kiosk to print it.

Cons: Purchase directly from VivaColombia website or not at all. We were forced to pay $40 each in additional fees to board the plane (including a fee to print our boarding passes) all which we weren’t expecting. Boarding was a mess, the crew were nice.

Pros: Not much. The pilot was communicative.

Cons: The staff were pushy and rude to me when they told me at the gate, when I was about to board, that I could not have a backpack and small purse. This is not what I understood when booking and is not clearly explained at the time of purchase. One attendant at the gate in particular was forceful and rude when insisting that I pay over $66 in cash at a moment when going to the ATM would mean potentially missing boarding and not arriving back in time to the gate. This process, which I agreed to because two staff members gave me the impression that I could not travel on the flight unless I paid right there instantly in CASH (completely ridiculous), caused me anxiety and took a long time, too long given the urgency of boarding the flight. I had to wait for change for 5 minutes and as a result, I was the last one to board. It should be noted that this process of paying for a maleta in hand at the gate had been preceded by having to pay over $20 in cash to print a boarding pass, which required another ATM withdrawal and fee. This is a weak and predatory business model, which seeks to exploit people’s need to travel and their anxiety. This was carried out in a completely unprofessional and manipulative manner by the staff members. This kind of behavior is unacceptable and exploitative.

Cons: Had to buy ticket again because we were supposed to have online tickets beforehand, and I failed to do this because I never saw any notification to the effect.

Pros: Great thank you

Pros: It was good just some turbulence

Cons: Turbulence

Cons: They did not put any of our luggage on the plane and we had to wait for 2 hours for it to arrive on the next flight.

Pros: Boarding went smoothly

Cons: Spirit seats do not recline Ok for short flight

Pros: The staff was great and timing almost perfect.

Cons: No leg room and very small windows.

Pros: Emails came on time, announcements were slow clear and easy to understand: great seats

Cons: Nothing

Pros: The team aboard and how smooth and fast the flight after boarding was.

Cons: That it was delayed taking off. But, the time was made up after took off. Only 5 minutes late by the time we landed.

Cons: The food was gross the flight was four hours late. Horrible service

Pros: Nothing

Cons: I never got to my destination on the date I want it

Pros: THE SERVICE WAS VERY GOOD

Pros: NOTHING

Cons: I don’t even know how and where to start.. Avianca has given me issues in the past and I have decided a few more times to give them a chance. Avianca has a culture of rude and “take advantage of people” culture. I went through hell on my last flight. Left us on our connection flight in Cali, Colombia made us (15 passengers) wait for our bus we all had to pickup and carry our luggage’s out to the streets rcause they don’t have enough money to pay for a cart when we were actually in that situation because for them. Next day we were transported (they show up 2 hours later from the promised time) we were transported to the airport to actually catch a flight to another different city to then arrive wait 4 more hours to catch a plane to our final destination... a 3 hours and 45 minutes flight from Miami turned into a 4 different city, hotel and nightmare, luggage’s were broke and everybody turned out to be rude rude rude rude!!!!!!... I am still waiting for my $200 promised Boucher. This is my last time flying with AVIANCA. I am a frequent flyer and have made the decision to fly AA from now On... Actually just purchased a ticket which was actually $100 more than Avianca... nothing like great service and respect towards your clients... I’m also making sure NOBODY flys with AVIANCA.

Cons: Paying to print out a boarding pass. Paying nearly as much for a checked bag as the flight itself

Pros: i arrived

Cons: extra fees

Pros: no delay in departure and on-time arrival

Cons: Had to pay for baggage exceeding 6 kilos in weight. Had to find the internet cafe at the airport and pay to print our boarding passes. Agent at the gate would not print nor was there a kiosk to print it.

Pros: The flight attendants were very helpful and professional

Cons: Not a dislike, but the boarding process was different than USA.

Pros: The service that JetBlue offers is always excellent. The seats were comfortable and the flight was timely. All in all an excellent representation of JetBlue's quality of service.

Cons: I arrived at Fort Lauderdale Airport 55 minutes before my scheduled flight and was told that the flight was closed because I was not there at least an hour before the flight. On my boarding pass it listed the boarding time and the time the gate would close BUT no where did it stipulate the last time to check in. I do think in this situation, they could have accommodated me and perhaps gate checked my luggage...but that was not offered. I had checked in online, had my boarding pass but clearly did not allot enough time to get to the airport. Traffic, post Hurricane Irma is still unpredictable, but think there could have been a bit of "wiggle room" in the rule. JetBlue did book me on the next flight (the next day), but I was saddened to miss a day of holiday meeting my son in Cartagena.

Cons: The traffic at LAX is horrible (not JetBlue's fault). It took a good 25 minutes to drive from the entrance of the airport to the terminal. Allow extra time.

Pros: Awesome stewardess, gave us a couple free drinks too!!

Pros: Easy flight no stress loved it

Pros: Food is good. Customer service is great.

Cons: They didnt put movies.

Pros: Amazing service from every staff member I met! Super polite and professional! A shout to Adriana and Matheus for making me feel so welcome!! Thank you and the whole crew for a great experience!

Cons: It was great!

Pros: it was a very nice and pleasant trip!

Pros: The price

Cons: Delayed , small seats, no AC during waiting time on ground

Pros: The crew was nice

Cons: Sandwich was still partially frozen

Pros: many movies

Pros: ?

Cons: the fact they changed my schedule and had to come in earlier customer service was awful and my luggage came back dirty and the best response was that the belts are dirty and i can expect wear and tear. not only that i had to book myself an earlier trip to pay the standby fee so i can leave the same time my brother left tsa screening had us wait 20 min before we move in the line for the fact no worker was there but one guy and i was the last person to board the plane after almost missing closing gates my expierence was awful and disrespectful

Pros: Each of the flights arrived on time

Cons: Documentation initially was a bit vague around which legs of the 2 Stop Flight would be handled by American and which would be handled by Latam though that is probably more of the website problems