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Washington (WAS)
Fri 11/27
Fri 12/4
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Top airline flying Washington to Jining

Scores according to KAYAK customer reviews

China Southern
Overall score based on 5,521 reviews
Airline reviews

Pros: "Wouldn’t know as this passenger was not on the flight as he was killed June 2 and the ticket was supposed to have been canceled."
Cons: "Passenger, Damon Barksdale was not on this flight as he was killed June 2, 2019"

Pros: "Crew was very courteous, efficient and spoke good English."
Cons: "Could use a bit more leg room for taller passengers (I'm 6ft)."

Pros: "seats are comfy fast boarding on time"
Cons: "not enough food"

Cons: "3 hours delay I miss my professional meeting in Shanghai because of this big delay !!! I Sky Team Flying Blue Platinum for Life and this is the first time I got a bad seat and no window"

Pros: "I called the airline phone number many times but no one answered the call. I might not book the air ticket next because of this. Other than that, the overall service is good."
Cons: "The airline website is terrible and misleading. I paid for an extra long leg seat but chose a regular seat because the website didn’t indicate it clearly. I ended up losing my money and sat at the compact seat."

Pros: "Price"
Cons: "Leg room in economy is tight"

Cons: "Online checkin didnt work, long disorganized lines, delayed flight, bag lost"

Cons: "They lost my bag. I made sure to check with the attendant multiple times to make sure my bag would be on the flight to Bali and they confirmed it would. When I arrived in Bali, I was notified that my bag was still in China. They had over 12 hours to make sure my bag would be on the flight"

Pros: "Everything very average"
Cons: "If you ever need customer service, they are the worst in the business"

Cons: "Just late arriving..Not airlines fault"

Pros: "I slept the entire flight so I considered this flight a success!"
Cons: "I packed snacks to eat on the flight because I had flown with this airline twice before and they had terrible food so I wanted to be better prepared."

Pros: "good service for price charged"
Cons: "the food"

Cons: "The movies weren't working. They served one glass of wine. The stewardesses didn't seem to be interested in any issues."

Pros: "price"
Cons: "Only allow one piece luggage."

Pros: "The service and courteousness of the crew was absolutely fantastic. The entertainment was good and for the most part the whole trip went fantastic. Felt safe the whole time."
Cons: "The space was a little cramped but I sat economy and that’s generally how all economy class seating is."

Pros: "Crew were lovely. Plane was barely loaded so my husband was able to switch seats to sit next to me. Pleasant flight."
Cons: "One movie for everyone and it was a stupid movie. Not sure why my husband wasn't automatically seated with me since the plane was barely half full."

Pros: "Friendly crew."
Cons: "Food was mediocre."

Cons: "Food is awful"

Cons: "1).I requested VEGAN-VEGETARIAN FOOD. No Food was without Fish, shrimp, salmon.My wife and I stayed without food. 2). My wife and I requested for WHEEL CHAIR. No wheel chair was provided to us. 3) The Stewards were very poor in English conversation, and it was a very uncomfortable feeling of talking to people who are staring at you as if you are from a different planet."

Pros: "I will like to travel anytime with your traveling agency"
Cons: "I like everything about your company"

Cons: "They lost my luggage."

Cons: "Need food to take with medication they served us one meal at the very start hen the next SEVEN hours later and had nothing available in between I asked three times for medical purposes before Rhett went to first class for a freezing cold piece of bread."

Pros: "No frills solid business with excellent price and flexibility. Have flow thisxairlin multiple times without glitches. Lounges are simple and comfortable. There were no vegetarian snacks."
Cons: "Lounges a bit sparse and.no vegetarian snacks."

Pros: "Everything was great."

Cons: "Bad service..missed connection..Missed our connection.."

Pros: "Great!"

Pros: "On a long flight I was able to sleep very well. Food was good, staff was excellent."
Cons: "They served breakfast too early. I wanted to sleep some more."

Pros: "Nice service! Provides customers many varieties thing."

Cons: "China southern is the worst Skyteam member"

Cons: "The plane was delayed by more than 1.5 hours, causing me unknowable to miss my connection flight to Beijing. There was absolutely NO EFFORT by China Southern to assist in getting us to our gate in time. I ended running through the terminal to get to the gate about 8 minutes before departure only to be denied boarding by the unknowledgeable staff. if just one person had phoned the gate and told them to hold for a passenger, I could have made my connection. Communication and efficiency is beyond horrific by the Chinese airlines. Its like living in the stone ages."

Pros: "Service was good."
Cons: "My lugage was not at the airport when I got there but the airline found it and delivered it the next day."

Pros: "Courteous staff and punctuality of the flight."
Cons: "Entertainment system was not working in our seat. The vegetarian food not available unless booked in advance."

Pros: "Ticket price was great, awesome deal."
Cons: "Horrible seats! Tiny cramped seats with no padding. I'm not the smallest guy out there but anyone over 250 lbs forget flying economy. Both legs of my trip from vancouver to Perth via China on two different aircraft companies on brand new planes had the worst seats so I think it's China Southern specifying the seats. Also 13hour flight there, limited movie choice but on the way back the head phone jack in seat rest did not work. The airline refused to let you use phones, iPads and laptops while in flight! Flight attentents woke everyone up 2.5 hours before landing at 4:45 am to serve breakfast. Would pay more next time to fly Cathay Pacific or Singapore."

Pros: "The seats were comfortable and the cabin crew helpful. The entertainment options were pretty varied and there were lots of options either in English or with English subtitles."
Cons: "The food was pretty bad. I was assigned a center seat even though the aisle seat next to me was vacant, so I took that one anyway. The bathroom situation was the worst part. I don't think there were enough on the plane, and other passengers were taking way too long in the bathroom. When one passenger decided economy class passengers weren't allowed to use one of the toilets, the staff did nothing. That was frustrating. :/"

Pros: "The flight arrived on time. The cabin crew was reasonably polite."
Cons: "The service was underwhelming. While it wasn't bad, it felt like a domestic flight instead of an international flight. Boarding was a free-for-all."

Pros: "They provided two meals from LAX to CAN, and another meal from CAN to HAN. Plus, because we had an 8-hour layover in Guangzhou, they gave us a hotel room, which we only used for about 3 hours, and which had a free breakfast buffet for guests. That was a nice way to spend what would've been a boring layover."
Cons: "Online checkin did not work."

Cons: "They have very strict rules. You can't even use your cell phone during the flight to play games. Your cell phone must be turned off. Security at the gate before boarding was excessive. You can't even bring in your water bottle or drink even if you purchased drinks after crossing over the main security check point."

Pros: "Comfortable seats, great food, nice collection of movies. The flight attendant was very pleasant and accommodating . Great airlines."
Cons: "N/A"

Pros: "The boarding was on time and organized.the crew was friendly and helpful. My seats were comfortable even though they were ecomomy class. The food was delicious and more than I expected. Finally, the movie selections were current and interesting. Honestly did not have a negative moment."

Pros: "Airbus A320 used on DEL - CAN segment has the best legroom I have seen in economy class. I took Asian vegetarian meal, food was good."

Pros: "Better leg room than on other flights."

Pros: "Smooth checkin, timely flights, young and courteous staff."
Cons: "Can't say I didn't like something."

Cons: "Delayed 1 hour"

Pros: "None."
Cons: "Almost same like the flight from Jakarta to Guangzhou."

Pros: "Service, transit hotel"

Pros: "The crew is all very polite and proffetional. The airplane is in good shape, and the business class is very comfortable. Good movies on the plane."
Cons: "China Southern lounge in Los Angeles is very disappointing compare to any other. Out of 4 flights we had 2 delays of 2-3 hours each. Food is not in the quality you expect at least not for business class. They take your headphones 1 hour before landing while the movies run until 15 min before landing."

Pros: "Few people know you have the option to upgrade with China Southern airline onboard. You can get a much more comfortable seat (premium economy) for 150 to 250 dollars. It's totally worth it for long international flights to China!"

Cons: "Flight delayed 2 hours from original schedule"

Pros: "Kind crew, served meal and drinks, showed recent film on plane."
Cons: "Plane was old"

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