Daily cleaning, installation of cabin HEPA filters on flights from Washington to Nicaragua
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Scores according to KAYAK customer reviews
Pros: "Everything was fine except I ordered an aisle seat and was given a middle seat instead. The person who did get aisle played a war game for my territory with his arns over the arm rest and his refusal to get up whem the window person needed out. Next tine I will demand my aisle purchase is hononored"
Cons: "My aisle purchase being respected"
Pros: "Comfortable plane"
Cons: "At the airport, the sign at the counter never said Managua flight so I almost missed it since I didn't understand the espanol message."
Cons: "Terrible crew on this flight."
Pros: "Was on time"
Cons: "The entertainment"
Pros: "The personal tv"
Cons: "Better service on taking our carry one with us"
Cons: "Inconsiderate about what is important to travelers."
Pros: "Crew members gave out extra snacks toward the end of the flight."
Pros: "The crew provides excellent customer service. I also liked the collection of movies they offered."
Cons: "Would been better if the plane had more room on the aisle."
Pros: "Movie was good."
Cons: "WiFi and friendly staff. Staff at Guadalajara were inpatient and unfriendly so was the staff in Fresno"
Pros: "Staff was nice"
Pros: "None of the above. Ground crew that does not really understand the costumer."
Cons: "Always remember to present your rights to the crew."
Cons: "Horrible and first flight was 1h45min late which made me miss my connecting flight. The transit airport was also a horrible experience to spend many endless hours in."
Pros: "Overall, Aeromexico staff in the airport were kind and friendly. Flight crew members were friendly, attentive and presentable. I appreciate the fact that Aeromexico still provides food and refreshments."
Cons: "Flight was delayed by approximately 30 to 40 minutes. However, I appreciate that staff kept us informed and updated on flight status. Since I hadn't reserved a seat, I got seated near the emergency exit. On a positive note, it's more spacious hence more leg room. However, you're not allowed to keep any items with you in case of an emergency during take off and landing. It seems that there was some type of entertainment on the TV screens but noticed they were on for less than 40 minutes and then they went blank for the remainder of the flight . I'm not sure if other passengers were offered headphones but I was not."
Cons: "missing luggage for 2 days now. not Good!!!"
Pros: "I liked the little sandwich and coffee. It’s nice to get food on such a short flight."
Cons: "Hardly any leg room. If the person in front of you reclines their seat, it feels like they are sitting in your lap. No entertainment."
Pros: "The plane was not full, so lots of space for my long legs and for a nap!"
Cons: "The flight wad great, but the main problem wss thr smell. For almkst the whole flight it smelled like trash combined with someone's toilet left ovet smell. It was really bad."
Cons: "I needed assistance and it was kindly provided"
Pros: "I liked how the crew came up and gave us drinks or food without us asking"
Cons: "Space was to small and dirty and the screen didn’t work"
Pros: "I didn't have a seat and was upgraded to first class, which was AMAZING."
Pros: "Food was good. Flight crew was friendly."
Cons: "Croissant sandwich was not very tasty"
Pros: "A bigger lunch"
Cons: "Pay for second bag is very expensive (55 usd)"
Pros: "Friendly and professional staff Good beverage variety as well as food."
Cons: "The sound for the entertainment was of very low quality thus unable for us to ascertain much of the dialogues."
Pros: "The service and food"
Cons: "Some crew had attitude"
Pros: "Flight on time, friendly staff, smooth flight, his service, no long waits."
Cons: "I received an email the day of my flight announcing it was delayed an hour. Others also received this notice. I changed my plans accordingly and when I arrived at check-in was told I had just made the cut, and had only ten minutes to get to the gate. I explained the timing and was confused. They told me the flight was on time and that the email about the delay was just "a glitch". Not a harmless glitch. There was no communication before boarding to explain the mistake."
Cons: "Transferring in Cancun is a terrible experience."
Cons: "The sits were to close to next line and the sitting was so hard and flat as on a wood bench, almost no cushion."
Pros: "Food was good. In flight crew was nice."
Cons: "Food portion was slightly too small. Boarding crew (not on flight but in the terminal) was NOT nice-- I had a garment bag that in past experience does not count as an additional carry on since it can be placed on top of carry-on in overhead bin. Boarding crew member insisted I was over the limit (when though at check-in, the staffer saw how many pieces I had and made no comment) and she insisted I had to check one item AND pay the baggage fee. But this was a problem only because it was a full flight, and I was being punished just because my seat was in a tow closer to the front and boarded later, therefore there was less room left in the overhead bins. Also seemed ridiculous to charge for the first checked bag, with most other reputable airlines, there is no fee for the first checked bag for international flights."
Pros: "The food was good entertainment was too."
Cons: "The fact that they lost my bag. No one ever helped it contacted me. No $ was given so I had to buy my own clothes. Still don't have my bag. Been home for 2 days and haven't heard anything from Aeromexico."
Pros: "In flight Mexico-Lax the entertaiment was really great. They should offer more than one drink in all trip. It was my first time traveling aeromexico."
Cons: "By unnafortunadly circunstances my family and i lost the first flight from guatemala to mexico city, and the atention service agent didn´t care about our situation so he gives us just one option and it was pay for next fly to mexico, we told him that it wasn´t correct because we had been tried so hard to get the fligth, the fact was that where no more option and we paid for the next fligth. The people working for aeromexico should be more prepared to attend the costumer, i think they would be help us instead of force us to pay as the last chance that we had. Sorry about my bad english, i hope this works for you."
Pros: "Crew was very friendly"
Cons: "Boarding took too long. People put personal items in the compartments so that made no room for everyyto put their carry on in the plaine."
Pros: "Selection of Mexican Movies"
Cons: "They should leave you peanuts even if you are sleep!! Hehehe lol"
Cons: "Flight left almost an hour late."
Pros: "All the movies And tv shows"
Cons: "The most uncomfortable chairs and a long boarding process"
Cons: "My seat didn't recline. I paid extra to be in front seat. I was asked to sit in a different row. I paid an extra $50 for nothing.lunch was bread and cheese."
Pros: "Great customer service and great food and drinks."
Cons: "Every thing was great."
Pros: "The staff handling the boarding were very unorganized. There was a person barely walking and they didn't provide a wheel chair. I asked on her behalf and the answer was "she had to request it previous to her boarding". They only took her to the boarding area and she walked a long way."
Cons: "The rudeness and unorganized staff helping with the boarding"
Pros: "Again, great service."
Cons: "I was not able to connect to the WiFi."
Pros: "The seats fully reclined. The food and service were excellent. For a long flight, going first class is the only way to go!"
Pros: "The crew onboard were very nice and attentive."
Cons: "At check in, they had me stand in the same line three separate times. Aeromexico personnel were very rude and even threatened me that I would not be able to fly. They were very inflexible and made me feel that they don't need my or anyone else's business. Even the supervisor enforced the rude behavior of the check in staff."
Pros: "Didnt let me go to the VIP lounge."
Pros: "No hubo ningún inconveniente fue plasentero el viaje gracias"
Pros: "Friendly crew, on time. Cockpit crew did amazing job landing in windy conditions. Thanks to all"
Pros: "Cheap flight, ability to pay upgrade."
Cons: "Check in is never possible online in Mexico City. Then Aeromexico checkin tellers are relatively disinterested. I've flown Aeromexico almost 20 times this year, please change the friggin food! A cheese and ham croissant, baby carrots and a snickers bar! Weak."
Pros: "the crew was great!"
Cons: "The boarding was a little delayed movies or series might be interesting to have as an option to watch"
Pros: "very helpful flight attendant crew"
Pros: "The crew &entertainment"
Pros: "The seats were comfortable, the crew was nice, and good movie selection"
Cons: "Vegetarian option for food"
Cons: "More legroom"
Pros: "Crew was very hospitable"
Cons: "Flight was a little late taking off, so punctuality could have been a little better"
Pros: "Boarding crew in Spokane was friendly and very efficient."
Cons: "There were no snacks - they told us they “ran out” on the previous flight and hadn’t refilled yet."
Cons: "Good value"
Cons: "The aadvantage app kept crashing so we couldnt watch movies during our overall 8+ hrs travel, on both legs"
Cons: "Damaged one baggage, and delayed arrival of other baggage for 2 days that forced me to cancel a following trip."
Pros: "The boarding process was not complicated and my moved along in an orderly fashion."
Cons: "Make the seats more comfortable! Especially on long fights where the risk of blood clots are higher."
Cons: "Better WiFi and shows"
Pros: "There was nothing to like"
Cons: "Due to a two hour delay in customs we arrived at our departure gate 5min before boarding was supposed to close.... only to find out that our seats had been given away and there was no longer room for us on the airplane. The attendant offered little to no help and I was displeased with his service."
Pros: "Take offs were a few minutes late but we arrived on time at each destination due to savvy pilots and great tailwinds. Staff was in a good mood and so were the passengers, no Scrooge’s!"
Cons: "The only BBQ in Dallas Airport Terminal C is a chain spot....boooo!"
Pros: "The flight attendants were really nice."
Cons: "No tv in the headrest."
Pros: "The gate crew and flight crew took extra care of my wife, who has MS and related difficulty walking. They showed great care - very friendly and professional. Pleasant experience all the way through."
Cons: "Seats were a little close together, so my knees were always touching the seat in front of me. Not terrible, but not ideal. I'm 6'1" and my legs are a bit long."
Cons: "The flight delayed several times, and the gate was changed. The plane is very old and no service at all (not even water during the 2 hours flight)!"
Cons: "Person in front reclined the entire flight. I was squeezed in a a small box. Seats should not recline that much"
Cons: "Not sure why it was a Finn-Air flight when it was an AA plane and crew?"
Cons: "Canceled my flight"
Pros: "The cost"
Cons: "The fact that it was and appears to still be... Incredibly difficult to get ahold of airline for some form of compensation or credit for the flight I missed... I had made the attempt periodically since and it had still been without any luck."
Pros: "An elderly lady sitting next to me with a broken arm.....was approached by the flight attendant and the flight attendant was so considerate that she took the lady to the empty seat in first class!!! I noticed this kind gesture and noted it to the flight attendant. She told me sometimes folks get upset asking why they did not get the upgrade! It amazes me....I always think if that were my mother how would I want to be treated!!! CUDOS to this Flight attendant....Thank you AA for making this gesture and God Bless you all!"
Cons: "Surprise....American Airlines no longer food nor one bag free! Well if you can stomach the not even a snack nor one bag...then Fly AA so not so bad after all. But Gate agents, baggage handlers, pilots and flight attendants take away any negatives whatsoever! Great work AA."
Pros: "Nice people"
Cons: "The desk people were aggressively unhelpful when I asked for advice on getting a jacket back that I had left my previous flight (less than an hour earlier). They treated me with derision and ridicule because my previous flight was with a different airline, an airline that is closely enough associated with American that they booked me on an American flight. It should have been possible to at least talk to someone that could address my situation but now I'm stuck with the likely loss of something important to me and a strong dislike of American airlines. I'm probably just salty because it happened yesterday though. I'll get over the jacket eventually and probably fly with American again. But I will always resent them."
Pros: "Everything worked the way it was supposed to. Bag transfer through customs and transfer to domestic was easy."
Cons: "Snacks and food in general on US operated airlines is generally sad. American Airlines should learn from Qantas about food quality and service."
Pros: "On this flight back to Arizona they arrayed mutt husband and I together, unlike on our way to Spokane. That was much better. We had more leg room this time."
Cons: "The seats are hard, fine for young people, but difficult for older people with arthritis and Auto immune diseases, such as fibromyalgia."
Cons: "LATE ! ! ! LATE ! ! ! And “AA” has a really good reputation ... so pretty bummed out ... the apologized ... and did what hey could to make the flight more pleasant ... but i’m here for my daughter who’s having surgery in the morning and .. it’s now 0107 and we should have been here at 2356 ... and we are all tired"
Pros: "Courteous professional staff!"
Cons: "I couldn't imagine a smaller space for traveling - rediculously small!"
Cons: "there was screens but no movies or anything"
Cons: "Escape row seat in a non-escape row wasn’t too fun or comfy. Took half the flight to connect to the WiFi to watch movies to discover that the selection was limited and poor selections at that."
Pros: "Very hard landing."
Cons: "Your pretzels are terrible"
Pros: "The flight to Washington was fine. It was the flight back that I have issues with."
Cons: "My issue with flying back American is that...I didn't. They boarded us on the plane, moved down the tarmac, and then checked to see that we had a brake problem. They took our plane out of service (which I get, I would want brakes before takeoff), but then they never updated us on our status, until I physically went to the counter to ask an hour later. This is when they informed me that the flight was cancelled and we were rebooked on the 9pm flight (Mind you, this is 12:30p and I have a 2 year old with me). Luckily, I was able to book JetBlue and get home earlier (8:00pm)"
Cons: "No entertainment monitor"
Cons: "Seats were very uncomfortable, crew impolite, the leck of self seat arrangement turned into a problem once people bordered, almost everybody was trying to change their seats... I was asked by a crew member if I would mind changing seats (the one i’ve paid to be on) so a family could stay together. If free seats assignment were available at the moment of purchase, people could solve their own problems then..."
Cons: "The limitation on available hardware that is compatible with the GoGo app prevented us from enjoying the available entertainment."
Cons: "Due to canceled flight from LAX, this leg never occurred. Baggage was also lost for days due to interruption."
Pros: "The Check In Agents were so kind and helpful especially when they found out we were having a rough time with a family situation.....So blessed to have those two ladies working for such a magnificent airlines"
Cons: "you have become like the rest of the wolf pack......charges on everything! Try become like Pan Am of days of old!"
Cons: "We were inside a plane for almost 3 hours due to unavable pilot. They got us out and then back in again, all in all we wasted six hours until the flight was cancelled."
Pros: "Flight attendets were great, friendly, helpful, made me feel very welcoming, it made such a great experience. Thank you."
Pros: "This was probably one of the best flights I've had. Attentive flight attendants and the seats were very comfortable. I would definitely fly again."
Cons: "Only airline we flew that didn’t have pre boarding for families with small children."
Cons: "Would not check bags through to final destination. I had to puck up at baggage claim and clear customs, and recheck bags through a 2 hour + line at ticket counter."
Pros: "Overall it was very comfortable and smooth flight."
Cons: "The airplane was looked new, clean and the seats were very comfortable."
Cons: "We were downgraded from Main Cabin Extra rows 7 and 8 to row 30. We were told that we will get refund automatically. However, we received nothing. Getting a refund back is now becomes a very complicated process with zero transparency. Main Cabin Extra is kind of a scam. We bought it specifically for an extra leg room. However, on the flight from PHX to BOS, all seats in the economy class have the same leg room. The agent explicitly told us that on this plane all seats are the same. So, they offer product they do not have and collect money. Sounds like a scam to me."
Pros: "Poor service They had a severely overweight person sitting next to me. She was struggling putting on her seat belt for a few minutes. I was very uncomfortable in my seat. The flight attendant was walking around withh seat belt extenders ; why are you accommodating severely overweight customers at the expense of others?"
Pros: "First class was Super. Good food and nice service."
Cons: "No screens on a new plane"
Pros: "Crew was nice"
Cons: "I would like to be able to let the passenger next to me to close the shade. He slept , the sun was not in his face ."
Pros: "Cheap. Easy. Got me to my destination"
Cons: "The only downfall of the flight was the seating. Having to pay extra for an emergency exit row to get more leg room isn't good practice."
Cons: "I still have not received my luggage"
Pros: "It was comfortable"
Cons: "The wifi wasn't working"
Pros: "If the food is offered free as part of the fare. The food is roughly $12.00 or whatever price. That should have been added to the fare we are paying for the flught."
Pros: "Boarding, service, staff attitudes, on time and deplaning"
Pros: "Good customer Service"
Cons: "First class no food they intended to give boicher for 20$ to buy food...shame on United"
Pros: "Flight delayed overnight, no compensation from United as no crew available after weather delay"
Cons: "United would not give any compensation for overnight delays as a disabled person very uncomfortable trip"
Cons: "Over 1/2 hr late and the worse la ding in history. Has this pilot ever la fed a jet???"
Cons: "One and a half hour delay to get in the plane then we were told to sit on the tarmac for another hour. Pilots had no sense of urgency tying to make up any of the time. Flight attendant was extremely rude and condescending."
Cons: "Seat was way too small"
Cons: "Flight 1039 dec 16 was delayed due to late inbound arrival to Aruba. United gave the reason "delayed Maintenance" which United denied as mechanical failure. We missed connected flight to Albany. United gave us only option: morning flight to Washington and then To Albany which is inacceptable option. We took rental car. Also: Workers at Newark do not coordinate. Super Slow and give disinformation."
Pros: "Crew was polite"
Cons: "I guess San Francisco ATC (Air Traffic Control) decided the plane couldn’t leave San Fran until way past our take off time. Then it takes two plus hours to get the plane here unload and refuel and rest. So I missed my connecting flight to Redding. Which meant I had to fly to Sacramento. Then I had a pleasant 3 hour drive on I-5 (can you sense my sarcasm?!) didn’t reach my destination until 5 in the FREAKING morning. Around 8 HOURS LATE TO MY DESTINATION"
Pros: "No entertainment and have to pay extra for any eats."
Cons: "United should explain why they wanted to create the Basic Economy Category. What is the benefit for the airlines? I feel that they just took the lowest price they always offered and took away the flexibility we had."
Pros: "Despite delay, pilot made up time in air and we made our connection in Denver. Advice to download United app for free entertainment ahead of takeoff meant we didn't miss the chance to offer movies to our kids on flight. In-flight crew was incredibly friendly/helpful."
Cons: "Gate attendant was INCREDIBLY unfriendly - made no eye contact or completely ignored our verbal greetings/thanks during early boarding w/ our young child. Delayed an hour out of Baltimore, we were worried we'd miss our connection."
Pros: "Crew were professional."
Cons: "Pay for food, tv, internet connection and no enough leg room"
Pros: "On time"
Cons: "Uncomfortable seats and lights left on so I couldn't sleep."
Pros: "On time"
Cons: "Layover in Newark was too long and Newark is not a good airport for layover"
Cons: "Flight got delayed 10 hours and united airlines would do absolutely nothing to accommodate or help out situation in any way"
Pros: "Direct flight - nothing else"
Cons: "This flight is never on time"
Pros: "Flight attendant was nice"
Cons: "My first class seat would not recline and I had a broken leg in casting, it was absolutely difficult for me to stay up the 6 hours flight. The food choice was only one choice since the run out of the other selection."
Pros: "Flight crew were very helpful."
Cons: "too many people on flights."
Pros: "NO DELAYS!!!"
Pros: "The plane did not crash. That was the part I liked."
Cons: "No one cares what coach customers think of "their in-flight experience" so im not sure why I'm bothering. I got a cheap ticket and packed a tiny backpack. Was reminded of my lowly state by being made to wait till the last second to board. Last row of plane. 2 inches of leg room. Leave it to United to figure out a way to create a class of customer so low that you envy all the other cattle. MOOOOO!"
Pros: "Delayed Flight, late flight attendant that delayed flight 1.5 hr. Causing many to miss overseas connections. Changed arrival terminal."
Cons: "Explained flight delay due to one attendant not showing up. Needs to be a better back up system."
Pros: "Good flight"
Cons: "Update the planes, been in other airlines with updated technology"
Pros: "New plane, very spacious"
Pros: "The extreme help of the boarding agent trying to ensure that, even though we we're leaving Great Falls late, I was able to get to my connecting flight"
Cons: "It seemed that the flight from Denver to Great Falls and the return flight to Denver was very late both times. Once due to mechanical issues and not sure of the reason from Great Falls back to Denver"
Pros: "Planes are old as dirt. Flight attendants were unfriendly and unaccommodating and finally, there was a 2.5 hour world wide data transfer systems failure on the last leg of my trip. Have a 12 hour day of surgery followed by appointments. Thank you United. Your airline is a joke and I'm ditching your stupid mileage credit card. I'd rather purchase magazines with my miles than fly with you ever again."
Cons: "Absolutely nothing."
Pros: "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
Pros: "We boarded quick, the flight was smooth. We arrived early. The staff was friendly"
Cons: "I upgraded to first class for more comfort, so I could rest and I was extremely disappointed that my seat didn't decline at all. The snack choices could have been a lot better."
Pros: "Fast, friendly and accurate service to our destination"
Cons: "I don't being changed to United flights"
Pros: "Nice crew and pleasant flight."
Cons: "Only offered water and no snack"
Pros: "I love that you can fly direct to Pasco now. For years, one had to fly to Seattle and catch a puddle jumper. You're only in the air for about an hour and a half and Pasco has been slowly upgrading their airport. I love how easy it is to visit my family in the Tri-city area now."
Pros: "Quick flight back home, crew understood my needs of having to move 18 days from acl replacement surgery."
Pros: "Gate agent moved us to first class due to lack of seats in main. Nice to see they can do that."
Pros: "Flights were on time, no delays."
Cons: "Three hour Houston delay; I accepted a change in scheduled flights with less delays and $300 compensation, but the offer was withdrawn without explanation. And had to switch seats in the first leg to redistribute weight."
Pros: "The bar tender nice service the flights excelent"
Cons: "The service"
Pros: "Best direct flight to Japan for the price. The crew was amazing."
Cons: "The inflight entertainment could have been better."
Pros: "Being emailed changes in my flight. Before the airport would even make an anouncement. Very fast notification system of changes in flight....really all the reminders and info from emails were so helpful."
Cons: "My card wouldn't register when I slid it to purchase entertainment on my flight from Denver to Houston. I was all the way in the back. 38A...the card reader doesn't work...or it was operator error. But I tried a lot. Even got out plastic and receipt paper to try those tricks..."
Pros: "The flight attendant was cheerful."
Cons: "Logistics. Please figure out how to board a plane on time and have a gate available upon arrival. Neither of these happened for this flight."
Pros: "Short flight and ran on time."
Cons: "While waiting at Newark on my layover, there was nobody at the gate to assist with seating assignment (which had not been assigned as my flight was oversold)... I didn't get my seat until stepping onto the plane/bridge. While there was nobody available to even tell us what was going on regarding seat assignments until 10 minutes before boarding, there were 4-6 United employees sitting in chairs right next to our gate chit chatting (being paid to do absolutely nothing), who couldn't even tell us what was going on (what a waste of resources)... Even the manager took 15 minutes to carefully set up the line walkways coming in to customer service... like it had never been done before and she had to reinvent the wheel."
Cons: "This leg had entertainment that we could watch on our phones that never ended up working."
Cons: "Dirty plane"
Pros: "United left late and then had their connecting flight leave early. Both flights were through United and on same itinerary. My teenage son was treated rudely and left to find for himself by the United counter in Dulles, even though he would have made the connection if they had adhered to the departure time. Staff refused to speak with me because, as they told my son, he was the passenger. Unbelievably poor service....and lack of care, professionalism and compassion."
Cons: "Late departure - maintenance issues. When I arrived in Managua my luggage was lost. The United representative promised it would arrive 10 hours later at 9pm that night and he would have it delivered to me at my hotel that night. When we called to check in the status later that day we were told they had no one to deliver the bag that night (crazy because there are many drivers and taxis in Managua available that night) but promised it would arrive at 9am. 9am came and went and no bag. Wasted a holiday day in Nicaragua because had no clothes to wear to go on any tours. Horrible service."
Pros: "Quick boarding"
Cons: "One of the flight attendants got a nose bleed at the gate and the lack of universal precautions in cleaning and caring for the blood spilled was appalling. That is how diseases are spread, was unprofessional and put people at risk."
Cons: "When i originally boarded the flight i notices that the person next to me was an obese person that was taking over half of my seat when i went to the flight attendant and informed her she said she might not be able to do anything cause the flight was full. When door was about to close i noticed an empty seat and took. The thing that upset me is if there not been an empty seat i would have had to seat in a seat where there was no space and still would have paid the same as a person that is taking part of my seat and the flight attendant didbt even seem to care."
Pros: "Crew was delightful and entertaining- a great flight"
Cons: "Reclining sears?"
Pros: "I upgraded to the bigger chair and it was comfy."
Cons: "A cup of water would've been nice."
Cons: "Spirit terminal at Las Vegas was hopelessly crowded; standing room only. By contrast the Southwest terminal next door was orderly and calm. Spirit needs to find a location in the airport with more space."
Pros: "After my flight to Seattle, I dreaded the ride home to Chicago."
Cons: "Ridiculously crammed. Seats do NOT recline, even if you upgrade $60 one way on big seats, NO recline. Rip off, I paid more than your competitors flying nonstop ORD-SEA. We are smaller than avg. people. Also, the boarding agent was literally yelling at people during boarding. Very disrespectful."
Pros: "Nothing. Their seats don't even recline."
Cons: "The airline is a rip-off."
Cons: "I usually don't care too much about my flights from LA to Seattle since it's only a 2 hour flight. This was my first time with spirit and it was horrible from start to finish. Staff was unfriendly checking my bag in (I had to pay $82 for ONE checked bag), boarding the plane was a complete unorganized mess, the flight was bumpy and uncomfortable, the beverage I asked for on the flight was out of stock, the landing was horrific. By far, worst 2 hours on a plane I've ever experienced."
Pros: "When the lost luggage was returned (nothing missing) they put a cute tag on it that said "I missed you". But the aggravation was not worth the humorous picture of a bag with open arms. May I suggest that future passengers don't check luggage in more than 2-1/2 hours in advance. I suspect that they may not yet have a cart to accumulate luggage for your flight."
Cons: "I missed my connecting flight in Detroit due to my flight leaving late from Baltimore because of bad weather in Chicago. Spirit did not have any other connecting flights until 2 days later. They offered no assistance. I needed to be at my destination the next day for a wedding, so I had to purchase an additional ticket out of pocket from Southwest (staff was very helpful). I recommend removing Spirit Airlines from Kayak."
Cons: "Didn't like the extreme added on expenses. $57 for a checked bag to Seattle. No seat reservation fee going to Seattle. On the return $47 for a checked bag. Had to reserve a seat for the return. The fee started at $18 the website went down and upon getting back online the seat reservation fee increased from $18 to $20 in a matter of 1-2 minutes"
Pros: "2 hrs"
Cons: "2 hrs delay. With not notifying. No updates and No one was at the gate until last second to boarding. This is my 2nd time with spirit. And the same happened. I Never ho with spirit. I had to pay for laugage that all airlines have a free carry on."
Cons: "Return Flight on 5/31 / #770 Detroit to Seattle: upon arriving at the Detroit airport learned we had to pay $59 per carry on bag. DID NOT have to do that for first flight from Seattle. Nickel & dimed the whole flight . Paid more than we would have with other preferred airline which we normally travel Impersonal service Broken seat in front of me so that tray did not operate & leg room - what there was of it - very compromised Staff on board are sloppy when giving instructions, especially on the intercom. Need speaking training. Talk way to fast, slur their words. Will NEVER fly Spirit again. You get what you pay for."
Cons: "I get it , it's a cheap flight and you get what you pay for. Seats are a hair above a concrete bench. Over all service felt like I was at a Burger King in a high crime rate naborhood."
Pros: "The plane was nice looking, that's about it."
Cons: "My arrival flight was dirty, I believe I contracted some kind of rash from the nasty seat, the crew almost tried to find a way to charge me for napkins while I was attempting to clean the seat, I had to pay $180 for one carry on each for my fiance and I RT, the return flight was delayed, back on time, then delayed 3x which caused us to miss an opportunity for a late check out from our hotel and we spent 4 unnecessary hours at the airport. I will never recommend Spirit or travel with them again."
Pros: "Spirit is a low cost airline. You save money flying with them as long as you only bring one personal item and print your boarding pass from home."
Cons: "Leg room is small and not comfortable for taller people. There is nothing provided in the flight."
Pros: "The color of the plane loud and wild passengers."
Cons: "An aborted Landing approximately 800ft above the ground. Pilot almost landed at he wrong airfield"
Pros: "The crew was friendly and I liked the sense of humor mixed in with the overhead announcements"
Cons: "Upon checking in I was informed that my backpack counts as my ONE free carry on and I would have to pay $50 to check in my tiny suitcase or $55 to have it as a second "carry on." Since when is a back pack a carry on? Boarding was delayed for at least 30 minutes with no explanation given to us. Very bare minimum plane with no entertainment other than what you bring with you. Any snack or drink costs money, no cash."
Cons: "charge too expensive for baggages.delay too long."
Pros: "It's really cheap, and the crew is really nice."
Cons: "They don't offer us food, maybe a really really cheap snack would work? And they kinda having delayed for 2 hours, but they give us cashback though for it, but its only in two months..."
Pros: "I enoyed my flights to Seattle and back to los Angeles"
Cons: "Spirit over chargin carry on and luggage 55.00 per carry on and 65.00 per luggage"
Cons: "The extra charges to sit with my children, take bags, they even charge for water made my flight more expensive than had I choosen another airline. I will not be flying Spirit again."
Pros: "I liked that the fare was cheap."
Cons: "Self-deprecating jokes from the crew about how they charge for bags, food, and oxygen."
Cons: "Everything. Very poor customer service.. And why would one be paying for just a carryon!.. was my first time taking it and it's probably my last."
Pros: "very good service and price,"
Pros: "The price"
Cons: "Prior to boarding our flight we sat for two hours while agents acted like 16-year-old lifeguards with bullhorns… Loud, obnoxious, and loving to hear themselves repeating info over and over and over and over and over and over and over and over and over and over"
Cons: "I had no idea how this airline operated. There arehidden surchages-buy the big airline ticket for $30 more. It will be a savings in the long run. The website is a disaster and I felt like I had to watch out for trick possible while navigating my way to my flight. Never ever again-seats are the tiniest most uncomfortable seat ever. You get water....if your lucky."
Pros: "You pay for what you get. Very basic. But grateful for the cheap flight as it was a very sudden decision to go."
Pros: "I don't like nothing."
Cons: "My husband and I had to pay for our carry on bags 110$. We always travel around the world and it never happened us. Supposed we have to travel without nothing? It is the first time with this company and we were not aware we have to pay that amount. I will never travel with this company."
Pros: "That it was a short flight"
Cons: "The airline was horrible in terms of service and pricing strategy"
Cons: "Constant pitching and threatening about paying for bags. Constant yammer on the plane about offers etc. Money, Money, Money is all they talk about!!!!"
Cons: "Pay for everything else"
Cons: "Flight was cancelled, they told me to come to the airport to rebook through another airlines. When I did, they said they could only refund my ticket price or get me on a flight for the next day. They're never getting my business again."
Cons: "They charge for carry ons at $55 a piece upon check in. That's ridiculous. We thought we got a deal on the fare but fees on carry ons and check ins at $55++ is unacceptable. I would never fly Spirit again. And also, got seated at 3:00 pm going to Vegas from Seattle and waited until 3;30 pm before they turned the AC. AC went it on after they turned in engines after waiting inside the plane for 30 minutes. Horrible experience overall. This was flight NK 292 on June 21,2016.."
Cons: "You have to pay for drinks. Water everything"
Pros: "Friendly crew, good flight overall."
Cons: "waiting in line to check in, had to wait for them to open, hour wait too long."
Cons: "I will never USE SPIRIT AGAIN its better to just pay that little bit more with any other airline"
Pros: "They Charge for a Drink of Water"
Cons: "You shouldn't have to pay $3.00 for a drink of water. $60.00 for round trip fee for my roll-aboard that always fits in the overhead seems unreasonable especially since my weight plus the weight of the bag was probably less than the weight of most of the adults on the flight All extra fees should be disclosed before a person clicks to buys a ticket."
Pros: "I understand that things happen, mechanical issues can cause a flight to get cancelled but how the situation was handled was absolutely appalling. There was ONE person (division manager?) who went above and beyond and apologized for the less than professional behavior of his colleagues, comped us meal vouchers and assisted us in searching for flights on other airlines - while he didn't have the capabilities to actually book the flights himself, he still aided in helping us find ones which was very much appreciated."
Cons: "As soon as our flight was cancelled and the announcement was stated that refunds would be offered, a massive line formed (naturally) and there were two girls working the ticket counter. Their customer service was TERRIBLE. One of the girls was snapping back at customers. I understand that customers can be rude and downright mean especially in situations like this, however the employees job should be to attempt to diffuse the anger, not add to it. Not only was this a reoccurring situation with one of the employees, but the second employee LEFT - just walked away from a line of 50+ People with no explanation to anyone and never came back? Which only added to everyone's frustration. How she handled that was outright ridiculous. I assume she has another place to be, but to walk away with zero explanation is unacceptable."
Pros: "Price was low and that's about it. But I'd much rather pay extra $100 to fly on a better airline. Price equals out to be similar anyway."
Cons: "Everything else was absolutely terrible. Ticketing. Departure. Service. Landing. Arrival. Everything. I will not be using this airline again."
Cons: "Spirit airlines"
Pros: "- Cheap flight"
Cons: "- Okay staff - Uncomfortable seats - Fees for every little thing"
Pros: "Quick to refund."
Cons: "Late plane, slow to get mechanical problem evaluated, & disorganized customer service (management needed for situation control of chaotic situation, e.g. cutting into head of line by obnoxious/rude customers)- not ready for prime time. I did NOT take this flight."
Cons: "LONG delays!"
Cons: "I felt like there were hidden fees, I booked on kayak and did not realize I would be charged extra to bring any luggage or pick a seat or even have a drink of water, the plane was late, seats were uncomfortable, tray table was a joke, flight attendants were not funny and lackadaisical"
Pros: "Fast and convenient. Everything was on time and worked well."
Cons: "I wasn't aware of how little was included with you ticket. The seats weren't comfortable or adjustable. The plane was hot and stuffy."
Pros: "I had the entire role of seats to myself on my return flight from LA to Seattle"
Cons: "The amount of space to stretch out and sleep"
Pros: "The price of the flight"
Cons: "All the surprises about the cost it to bring the luggage on the plane and the fact that my first flight was cancelled and nobody offered me anything for a hotel room for an extra nigh t"
Cons: "50$ each way for a carry on when the whole round trip was 120!!!"
Pros: "Very organized"
Cons: "Can't complain about anything it was a great value and easy flight that was on time both trips."
Airlines flying from Washington to Nicaragua have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Washington to Nicaragua
Masks required on board, masks provided on flights from Washington to Nicaragua
Social distancing seating
Middle seats unavailable to book on flights from Washington to Nicaragua
Testing for antibodies, testing for symptoms for flights from Washington to Nicaragua
Waiving of change fees. Search flexible flights from Washington to Nicaragua