Daily cleaning, installation of cabin HEPA filters on flights from Washington to Thera
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Scores according to KAYAK customer reviews
Pros: "Salmon dinner was the best dish Lufthansa ever served"
Cons: "Flight attendants disappeared after serving dinner. They didn't come around once between dinner and breakfast. This was the worst LH crew ever."
Pros: "Staff was extremely nice and helpful"
Cons: "Check-in Seattle was ill organized and folks cut and groused"
Pros: "Just about brand new Airbus airplane, very nice! Everything worked, seats reasonably comfortable for a long flight. Boarding worked well by area of the plane, friendly crew."
Cons: "Food could be better"
Pros: "My seat was next to bathrooms when everyone start using it start smelling too much very uncomfortable sitting there. Food chicken was very salted, they run out of drinks 10 hours flight dinner served at begging no snacks or anything till 2 hours before landing"
Cons: "At least air fresheners in bathrooms or something better so passengers can sit comfortably"
Cons: "The flight itself was good. But the connection wasn't. For this schedule, it is next to impossible to make the connection. The gate that the SEA to FRA flighy arrives at is at least half an hour away from the gate that SEA to MAA leaves from and there is a security checkpoint in between."
Pros: "The flight attendants were friendly. The seats were new. The movie selection was good."
Cons: "The scrambled eggs for breakfast appeared to be powered eggs, or overcooked eggs. The storage bins for the luggage were very small for the middle seats (aircraft was an Airbus A330-200). After several hours of flying, there was trash in the aisles and on the toilet floor. The toilets were dirty and not cleaned. Finally, the toilets ran out of paper towels and tissues with 3 hours to go in the flight, and they were never refilled. The flight attendants put a roll of toilet paper next the sink to use for your hands."
Pros: "Lufrhansa is a fantastic airline"
Cons: "The seat pitch and width were too small."
Pros: "One of the flight attendants was awesome!"
Cons: "I got bit by bugs. I’ve never experienced something like that on a flight."
Pros: "Movie choices were great! The crew was very nice and accommodating."
Cons: "Uncomfortable seats, but that's a problem with every airline."
Pros: "We purchased seats with extra legroom. They were well worth the extra cost as we were very comfortable."
Cons: "Very bad food"
Cons: "Seats are tiny and crews English was just okay."
Pros: "Very friendly crew"
Cons: "Rating and bad customer experience shared on web...."
Pros: "The selection of in-flight movies is excellent. That has been my only positive experience"
Cons: "Lufthansa is always late, every single flight I have caught with them has been at least 45 minutes late. Additionally they are very inflexible if you want to make a change to your tickets after purchasing. Boarding the plane is handled very inefficiently and takes much longer than most other airlines. The food is mediocre and the drink cart only comes by every 2 hours or so which is far too infrequent"
Pros: "On time Boarding was convenient"
Cons: "Food Seats"
Pros: "Crew is very friendly, seats are extremely comfortable and good room overall, comfortable flight."
Cons: "Hi, To be honest, it was embarrassing to serve that dish on such a major airline. Chicken with bbq sauce and corn or something like that. Was distasteful I couldn’t take more than 2 small bites."
Pros: "The Entertainment, the Food and the nice and friendly manner of all personell."
Pros: "That was the most comfortable flight I have ever had. Famous German standards of excellence. Everything was just as it's supposed to be. Punctuality, politeness, order - just perfection. Thank you for such a great treatment!"
Cons: "Crew was not nice at all. They would skip us along the way while serving others, or even drop ice on us, and never said sorry once (instead, they would say it's only ice, or if I want 2 since they skipped me already twice when serving tea unlike the passengers around me on both sides). We paid nearly $6k for the 3 of us, but the crew made us feel as if we paid nothing. The entertainment system did not work well, and most of the time the movies refused to play. We were always suggested to restart, and were not even given free access to internet as an alternative. No one ever apologized for anything in the entire flight, it felt like this flight was a favor."
Cons: "Most of it"
Pros: "Everything was generally good and normal"
Cons: "Except the plane was roasting and had no vents"
Pros: "it was quite comfortable"
Cons: "luggage got delayed by 2 days. No dresses to even wear. Plus lufthanse didn't know where my bags were."
Cons: "Leg room was less"
Pros: "Aircraft crew was decent."
Cons: "Seattle to Frankfurt aircraft was the dingiest and most crammed aircraft I have ever used on an international leg. The seats were tiny so much so that some other passengers were not able to fit in! The lighting was gloomy, restroom dirty within the first hour of the flight, no space to keep any magazine or books on the back rest of the seat in front of you, etc. Overall - such a bad experience. Not expected from Lufthansa, especially as I have had great experience with Lufthansa earlier."
Pros: "The view - flying low over the northern extremes of Canada was superb. Thanks to the pilots etc."
Cons: "The flight was late arriving at Frankfurt. I requested a notification to my connecting flight. Crew member frowned, turned away and in formed me, "We don't do that". I ran to the Connecting Lufthansa flight and barely made it on time."
Pros: "The boarding process made it easy to find my seat and get settled in."
Cons: "My seat back didn’t recline. But the one in front of me did. So I was penned in."
Pros: "The staff and food was great!"
Cons: "Seats are very close. Not comfortable when neighbors are big and fake up my space!"
Pros: "Our dinner meal was quite good for airline food. After they reset my TV three times, it worked good."
Cons: "The breakfast left a lot to be desired. Leg room was very limited, especially after the person in front of me reclined their seat."
Pros: "service, good quick flight"
Cons: "late departure in Frankfurt; high noise level of the Embraer plane;s engines; failing AC in the cabin"
Pros: "Liked the crew, the food, blanket and pillow."
Cons: "Frankfurt airport wheelchair service needs to be better administrated."
Pros: "The crew were very helpful and polite. The seats had plenty legroom. The food was excellent, and entertainment was also very good. Most importantly, there was no delay."
Pros: "Food was pretty good except for breakfast. Hospitality is great. Wish there was more access to water."
Cons: "Big passengers sitting near smaller passengers is annoying as they encroach on the limited space that exist and armrests suck as per usual."
Pros: "Our attendents were clearly focused on our needs. Efficient and still very human and kind. A real treat."
Pros: "Big airplane and therefore no turbulence. Food was good for airplane food. Boarding was pretty fast considering the number of people. Didn't have problems finding overhead luggage space"
Cons: "Sat next to the bathroom and therefore repeatedly got bumped by people and carts as they passed. The stewardess was polite but had an obvious fake smile pasted on her face. A bit more honest facial expression would have been more comfortable."
Pros: "Everything! Excellent stewards too!"
Cons: "You lost my luggage"
Cons: "Few choice of movies"
Pros: "The variety and ease of use of the entertainment"
Cons: "The boarding was not at all well organized. There were no instructions about what to have ready and the woman who checked our passports was rude."
Cons: "I really felt the food was not as good as I had on other lines. To help I had the chicken - and the veggies with it were mush as was the spinach with the egg dish - which also did not have much flavor"
Pros: "Thank you for the great experience!"
Pros: "Entertainment options were incredible; great legroom in our seats."
Pros: "Food and beverage service was excellent."
Cons: "Cabin temperature was way too hot. Leg room was too small"
Cons: "A kid next to me keep shifting and kick me and nudge me all the time. His dad was trying to stop him from moving too much but couldn't control entirely. I kept waking up"
Cons: "I was denied boarding. No one told me that my passport had to be 6 mo. to expiration. Why the hell do you even put an expiration date if you're going to deny all travels prior to 6 months?"
Cons: "Food was not satisfactory compare to other airlines like BA Everything was excelent."
Pros: "The entire crew was amazing! Super comfy flight with complete lie-flat club world seats. Arrived into London feeling very refreshed!"
Pros: "The price!"
Cons: "Internet connection."
Cons: "Should have the seat assignments opened in advance for international passengers, especially who paid for business class."
Pros: "Everything was fairly mediocre..."
Cons: "They lost my ski bag! I had PLENTY of time between connecting flights and to not have my ski bag show up at my final destination (Munich - which was also a British Airways flight) was pretty bad. This set me back 4 hours after I've already been traveling for 20 hours! BOOO"
Pros: "Food was good. Intertainment options good."
Cons: "My seat did not recline so I had trouble trying to sleep thru the night flight. Seats too cramped even after updgrading."
Cons: "Long wait at the gate upon arrival at Heathrow."
Pros: "Staff were lovely."
Cons: "Old plane with an ancient entertainment system, generally cramped and uncomfortable. Paid for a specific seat but was given a different one."
Pros: "Crew and seat comfort."
Cons: "No entertainment, not even available if you paid."
Pros: "I enjoyed all of the amenities provided on this flight, the service and food was great and I got to enjoy 3 new movies I'd been meaning to see."
Cons: "No complaints here! It was a great way to start off our vacation."
Pros: "Cabin relatively new. Leg room in economy adequate. Cabin crew pleasant"
Cons: "Zero checked baggage allowance!! CDN$70 for first checked bag if booked before hand, $113 per checked bag if paid at airport!! All food and drink on this 4 hour flight from London to Santorini must be paid for!! No peanuts. No cup of soda/pop. Maybe a small plastic cup of water. Bring your own iPod or tablet. No seatback entertainment! On Airbus with very limited overhead hand baggage capacity. Roundtrip cost of this 4 hour flight CDN$800 per person booked 3 months in advance, not much less than transatlantic flight of almost twice the time from Toronto to London on Air Canada Boeing 787 with loads of overhead luggage capacity, free first checked bag, 8 inch screen seat back entertainment system, charging ports, one major meal with wine / beer, unlimited pop, plus snack. A real shocker to get Ryanair amenities on this British Airways flight which was no bargain."
Cons: "There was a very large group of teenagers that were very loud the entire flight and disrespectful to crew and other passengers"
Pros: "Food was great. Sleeper amazing- I was asleep for at least 4 hours"
Pros: "Great movies that were free!"
Cons: "The structure under the seats were set up super odd, so that my leg space was cut in half by a bar making it difficult to store my bag."
Pros: "The food, the entertainment and the staff was super friendly"
Cons: "The seats should be more comfortable for such a long flight"
Pros: "Friendly people-excellent ammenitties-great flight. A new & improved airline from prior experiences."
Cons: "Nothing-all was great."
Pros: "Easy flight sequence to get from Seattle to BCN"
Cons: "Could use better entertainment selection"
Pros: "Comfortable enough (but not a cm to spare); Splendid Entertainment choices, sufficient pillow & blanket"
Cons: "Lack of sufficient hydration offered; deboarding was a nightmare, missed connection, 4 hours late"
Pros: "Service was excellent, and the 777 flight was very comfortable. The flight attendants were remarkable. The ticket agents had difficulty rebooking the London to Milan leg of my flight when that flight was cancelled while I was on the way to the airport, but they were somehow able to get me onto an earlier flight than was originally offered. What I gathered was that the computer was not very cooperative. The ticket agents were incredibly helpful during this process."
Cons: "I lost my original exit row seat somehow and had to inquire into it. I think what happened was that while the ticket agents were able to rebook my cancelled London to Milan flight, my seat reservation on the Seattle to London leg got lost somehow. I suppose another passenger may have grabbed my seat during that rebooking process. I noticed the changed seat assignment only after I left the ticketing counter. I was able to get a different exit row seat (but with less leg room) assigned to me by inquiring with the agent at the gate."
Pros: "Every flight was late. And then we missed a connection not because we landed late, but because they didn’t have a bridge crew. So we sat on the ground for 45 minutes awaiting a bridge crew. Invitee were re-booked on a new connection, but low and behold that was also late."
Pros: "All BA personnel were polite, professional and helpful. The dinner meal (chicken curry) was really good."
Cons: "I was jammed into my seat. Once the person ahead of me reclined, my knees were pressed into the seat-back for the duration of the flight."
Pros: "Crew was great, both ground and air. Flight was on time and baggage was delivered efficiently."
Cons: "Could not get a cup of coffee. I can't believe you charge for a cup of plain black coffee. To add insult to injury, my credit cards (plural) were declined and cash was not accepted. I have not had any problem with my cards anywhere else on this trip, so the problem was not mine."
Cons: "Luggage did not make it to Paris pit on next flight which in turn was also delayed."
Cons: "I had to watch movies with barely an audible and only one side of my headphones worked. It wasn't the headphones but rather the sound in the arm where the headphones plug in. Made a 10 hour flight even longer."
Pros: "Crew on flight friendly and helpful."
Cons: "Could never find anyone and at check in counter and gates. For this reason will never fly British Airways if possible."
Pros: "Eats are comfortable"
Cons: "We were on the ground for three hours before we could take off. I ended up missing my flight from London to Madrid and my luggage got lost for a day because they switched my flight."
Pros: "Flight was fine"
Cons: "Delayed due to inclement weather for 4 hours then lost the baggage"
Pros: "Flight crew was professional and kind! Food and drinks were free on the airbus. Roomy enough to sleep and got pillow, blanket, and free entertainment!"
Pros: "Everything was awesome! The food, the seat, the flight. My best cross-Atlantic flight ever!"
Cons: "No complaints whatsoever."
Pros: "The crew was really nice overall and the entertainment system was adequate. The main meal was decent too."
Cons: "The flight was late (I was warned online but there was denial at the airport and gate) and further delayed in flight so I missed my connection. I didn't like the pods in business class. I had a forward facing seat at least, which are all by the aisles. They seemed narrow. I didn't sleep (never do). The breakfast was a bit lame. Getting into buses from the plane IS lame. It took a while to get to the terminal."
Cons: "The flight was cancelled, it was very difficult for me to do all rearrangements."
Pros: "The flight attendants were all very nice. The flight was on time."
Cons: "I'm told (late) that BA does not subscribe to TSA prep in the USA. That meant going to the TSA line first, being rejected, going back to check-in to know the reason, then back to the standard long line. Once onboard my seat's entertainment system dies not work. 3 reset attempted with no luck. A month ago, on another long haul flight the same happened. Food was very bad. Salmon so overdone that it was hard to cut, overcooked vegetables and some lukewarm mash potatoes."
Pros: "After flying internationally in business class for work a number of times, this was my first international flight in economy. Exceeded my expectations."
Cons: "Second leg of flight ran late but no big impact."
Pros: "Friendly attendants, good food and great movie selection. All flights on time!"
Cons: "Very crowded - seats are so close. I’m 5 feet 8 inches and normal weight and was squished!"
Pros: "Once the flight was boarding/ boarded it was seamless. The crew were more than happy to meet or exceed your needs with snacks/ meals, blankets and even drinks."
Cons: "Flight was delayed 1hr and 50min and the supervisor was less than accommodating even after my wife and I had told her we had 2more connecting flights this was going to affect. Due to the delay, we spent an additional $211 on flights and spent the night at the airport."
Pros: "Smooth and uneventful flight on a 747 Staff looked very smart and were efficient"
Cons: "Check in queue, queue at gate, seat was not clean, food poor The World's favourite airline is becoming impersonal"
Pros: "Smooth and nice flight. Crew was friendly and attentative."
Cons: "I found it surprisingly coincidental that both my wife's and my checked bags did not make the flight to Santorini. Of course, given how the process in dealing with Kayak and this booking, it did not surprise me. Any calls or customer service related questions were handled as though we were 2nd class citizens. I've never been treated like this traveling, but always the attitude came from "oh, you booked this through a discount site" and then I was handled accordingly. I booked it through Kayak for ease as I planned a 7-city, 21 day trip around the Adriatic. Now we'll do our honeymoon without a wardrobe change, filing claims for the contents of our bags, as no one can tell us what happened, or where the bags are, and we're about to depart for our next city. Never, NEVER book a trip from a 3rd party. The seats next to the toilets that don't recline, attitude from airlines, now my first lost bag in 10 years (I fly 3 times a month, too)."
Pros: "more comfortable than the flight from Seattle - more leg room and larger seats."
Pros: "Flights were on time, staff was courteous."
Cons: "Food was not tasty, leg space was inadequate, air conditioning was not adjustable,"
Pros: "Not much"
Cons: "Flight boarded late, left late, making my connection very tight and my baggage didn't arrive with me. Very inconvenient"
Pros: "Not much"
Cons: "No 'service'. No sign of crew. Screen didn't work. Not a lot for the money!!!"
Pros: "It arrived in Greece on time, good landing."
Cons: "Arrived in Greece for daughter's wedding. They lost all 14 family members luggage for 4 days!! Received our luggage 6PM the night before wedding, which caused terrible distress for the Bride especially and all 14 family members. Imagine being in Greece for 4 days with nothing but the clothes you traveled in. Horrible!! Will never buy a BA ticket again."
Pros: "Friendly, efficient crew, entertainment & flight info on monitor."
Cons: "Economy seating. Quite cramped.. I would make sure to book at least Premium Economy in the future."
Pros: "Seattle to London was wonderful in all aspects great service comfort and amenities."
Pros: "Spacious seating."
Pros: "Got me back to the UK"
Cons: "Lack of storage around seat Lack of privacy Felt like a patient on a trolley Heavy handed portion control Club larder stocked with leftovers Poor quality tableware, that was chipped"
Pros: "Great meal service and goodies. Great entertainment, service. I think BA is the best airline to fly"
Cons: "I liked everything!"
Pros: "TV screen."
Cons: "British airways lost our luggage in between London and Thera. Tryimg to track down any answers from British airways was near impossible. Have not heard anything form the airlines in the way of an explanation or apology."
Cons: "After a three hour delay- the flight was canceled. Was able to rebook flight for next day but took eight calls to find a room for the night. It was a bit of a nightmare. Had pre paid for up graded seat but one was not available on the re-booked flight."
Pros: "We got to our destination eventually"
Cons: "Lack of communication. No explanations. Feelings of confusion and abandonment."
Airlines flying from Washington to Thera have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Washington to Thera
Masks required on board, masks provided on flights from Washington to Thera
Social distancing seating
Middle seats unavailable to book on flights from Washington to Thera
Testing for antibodies, testing for symptoms for flights from Washington to Thera
Waiving of change fees. Search flexible flights from Washington to Thera