WAS - DQA
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Top airline flying Washington to Daqing Shi
Scores according to KAYAK customer reviews
Pros: "timing is good. provide me enough time to do connecting flight from wuhan to jfk"
Cons: "check through from bangkok to jfk automaticlly. it would be so confusing if i didnt have help from flyer who knew how to connect flight. this was my first to wuhan airport. i had to lwait for my lugage then go thru custom for tempolary visit visa from custom then go check in myself and my lugage again at the airline counter. not convenient at all."
Pros: "The crew was ok but the seat was not so good, the toilets are clean. The workers on check in were nice"
Pros: "Crew was able to accommodate my meal restriction on the spot without a problem. They were attentive but not overbearing."
Cons: "the boarding at Kathmandu was a bit confused as was the checkin process. There could have been signage at the Kathmandu airport on where to check in for China Southern airlines."
Cons: "Very good service"
Pros: "3 free meals."
Cons: "The flight attendants are dry and unhelpful to others not their own race."
Cons: "We were delayed an hour and 30mins, i had 2 special wheelchair assistance for both my grandparents, yet only 1 got it. Once we go to Guangzhou, the assistance was worse for both of them. And also we missed the flight because of this delayed and cost us an extra $307.49 to rebook our connecting flight and hotel."
Cons: "We had to stay overnight in Guangzou because our connecting flight to Los Angeles left already coz of delays."
Pros: "Flight attentendents are excellent"
Pros: "Safe flight and delicious food."
Cons: "Ground staffs in Guangzhou Air Port are not nice. They yell at customers and answers customer's questions in an unfriendly manner."
Cons: "I'm sorry but the Chinese push people and crowd people like no other. There's no such thing as personal space. For that reason, I won't book on this airline again. The Beijing Airport wasn't pleasant. Had to sit downstairs in the basement gate area just to get internet connection which was non existent. Airport was pretty small to be waiting around for 3 hours. Won't connect through there again."
Pros: "On time departure and arrival The inflight Crew were courteous"
Cons: "Food is inedible My issue with the boarding had to do with the poor decorum of the representatives at check in and those who helped assistance me to the gate."
Pros: "Both flights the Food was lukewarm"
Pros: "The attendants were nice and as helpful as they could be with limited English."
Cons: "The seats were the equivalent of a small puddle jumper plane in the US. Not very well padded and uncomfortable. I took a small pillow for my back and that helped. You aren’t allowed to use your phone at all during the entire flight. It was next to impossible to choose a seat in advance."
Pros: "regular meals, decent inflight programming"
Cons: "Service can be very erratic. On both long-haul CSA flights I took, attendants spoke poor English, which was surprising given the route. This is a perfectly OK airline for the price. You get what you pay for, in a way. But if anything drifts from the original plan, you're screwed. On Thurs Jan 4 we were diverted to Chicago due to bad weather. CSA has ZERO ground presence at Ohare. They gave us poorly-worded, vague instructions while still on board the aircraft for how to proceed once we disembarked-- and then their crew went off to hotels and rested, while most of the passengers stood stranded and confused in the airport terminal with NO assistance whatsoever. We were NEVER formally told when to reboard, or when our flight might take off again for JFK. We were NEVER told what kind of arrangements would be available for passengers to rest and recover-- and we landed around midnight, mind you. Passengers shared info with one another that they gleaned from 3rd party websites-- we all helped each other out, because CSA was useless. I recognize that it was an unusual situation due to extreme weather but it was indicative of the kind of customer service one can expect. Which is, not much."
Pros: "Seats were comfy, enough leg room, food was pretty decent and the flight got on time"
Cons: "They lost my suitcase but promised to bring it back the next day. Let's see..."
Pros: "Very attentive and pleasant stewards in business class. Boardjbgblrocedures good."
Cons: "We had to climb up stairs to get on the plane. There were elderly travelers who struggled to carry their hand luggage. No help was offered This needs to be remedied. Food also was not too palatable. Could be better Difficult to understand English of the announcements. Also when delayed in landing no announcements made br the captain though we were hovering in the air for 45 mins."
Pros: "Everything went well."
Pros: "Food was okay. Great price for such a long distance."
Pros: "I liked being seated in the upper deck. Great service. Nice heavy blankets, head support, and foot rests"
Cons: "The western breakfast with eggs wasn't good. Not very many good movie options."
Cons: "Food was horrible and entertainment center had to be reset 5 times."
Pros: "That I got on the flight. That it was cheap."
Cons: "That every single southern china air flight was delayed, which nearly caused me to miss my other flights on the way back. When we were on the plane they didn't even tell us the flight was going to be delayed, we just sat on the plane for an hour twiddling our thumbs. No reasons given, will not flight southern china again"
Cons: "whole trip was disaster"
Pros: "Service was standard"
Cons: "7 hour delay"
Pros: "On time"
Pros: "My first flight was delayed 4 hours and I didn't even get on my connecting flight, even though the connecting flight was leaving after my first flight arrived!"
Cons: "Horrible food, the most disgusting food I have ever tried on an airplane. Delayed both ways, 5 hours and 7 hours."
Pros: "It was an inexpensive flight. Flight attendants were nice enough. Each seat had pillow, blanket, and headphones for personal screen. Drink cart came by several times and there were two meals served. Boarding was fairly quick as was deboarding. No problems with baggage. Early landing."
Cons: "Seats aren't very spacious; not much leg room and doesn't recline much. Luckily I'm a petite person, but I can imagine if I was of average height or taller/heavier I'd be uncomfortable. Food is mediocre. Airline food isnt great in general but I've had better on an airline. Flight had a delayed departure."
Pros: "Very friendly crew. Nice standard first class seat. On time departure."
Cons: "food was only so so."
Cons: "Flight delayed"
Pros: "Crew was really helpful and considerate. Entertainment selections were immense and diverse!!"
Cons: "Seats a bit cramped but I did get Economy so."
Pros: "I was very thankful that the airline made a special effort to help its non-Chinese customers get through customs once in China."
Cons: "The Guangzhou airport is a bit of a disaster. However, that's not the fault of the airline."
Pros: "Friendly crew, excellent boarding process, on time and punctual. Overall a wonderful flying experience."
Pros: "New, up to date aircraft with lots of good entertainment options. Staff was friendly, flights were on time."
Cons: "Food was terrible. Seats were mediocre comfort level."
Pros: "comfortable seat in economy comfort section friendly crew"
Cons: "We left late and arrived late and waited a long time to disembark, down the stairs, and into an extremely crowded (standing room only) bus that must have driven us for 10 minutes or more before we reached the terminal. Fortunately I had one of the small number of seats on the bus but I felt very sorry for all the people who had to stand."
Pros: "Boarding was speedy and efficient"
Cons: "Little to choose in meals and unable to select this when booking the flight for vegetarian option. Very cramped and uncomfortable. IFE and offered nursing services but crew very poor English to communicate ...more concerned I had to find identification rather than get to person in trouble...then was not needed as someone else in lower deck was already present...frustrating"
Pros: "The ground crew at GuangZhou was very helpful in leading us from our delayed flight to our 2nd flight,"
Cons: "Our 1st return flight from Wuhan to GuangZhou was delayed for an hour, and we almost missed our flight back to the US by minutes as we have to go through Customs. But we had to pay for a cart transportation from the terminal because it was too far away. I felt like China Southern should've paid for the transport service, as it was their fault that we almost missed our flight."
Pros: "The crew was very pleasant and the plane was very clean."
Cons: "The handset to control the TV and movie entertainment was very difficult to control. My wife's hands had stopped working at one point."
Pros: "Nothing positive"
Cons: "Boarding continued even 10 minutes before schedule departure time. Flight was delayed 30 minutes. In flight entertainment was mostly ads for cars or cellphones. Didn't get a jet bridge at Shanghai so had to park on the runway and take a bus to the terminal"
Pros: "Normally China southern flights are far from being particularly good. But this plane would compete favorably with airlines known for its comfort such as Japan Airlines, and Turkish Airlines."
Cons: "Worst food ever. Sat for 2 hours on the tarmac with zero explanation or retribution."
Cons: "Will never use this airline."
Pros: "The inflight crew was accommodating and friendly. If I were to chose this airline again I would take a shorter layover"
Cons: "I had a 13 hour layover in Guangzhou and was told a voucher was offered for a hotel and a meal. I figured with this layover I could possibly see the city while I waited but a damper was put in those plans. It took me 3 hours to figure out how to acquire the voucher due to not having any assistance from the staff or them not speaking English. The airline basically chose the hotel for me because it would have been another hour wait if I decided to change the hotel. Upon arrival at the hotel I met another passenger that had been in the city for 2 days back and forth to the airport because her connecting flight was late to Guangzhou and the airline had no space on the other flights. The wifi connection at the airport was poor and I was unable to use the food voucher at the time I arrived as it could only be used for breakfast. Their is no wifi offered on flight and the food was okay."
Cons: "The flight to Seoul was delayed."
Pros: "Warm washclothes & blankets were great!"
Cons: "Did not pass out enough water (apprx 2-3 cups) to stay hydrated for a 14 hr flight."
Cons: "Same as above except it was better when we arrived in Hanoi."
Pros: "The good care given by the flight crew"
Cons: "Not much - it was quite good"
Cons: "I had missed my flight. I went to get another as it was urgent I arrived the next day. After hours, I was assured I would have a flight the next day at no charge. The next day I was screamed at in line and told to leave. The only other flight available was three thousand dollars one way. I missed my appointment and purpose of the trip. I had to wait another day and pay over 850 dollars one way."