Daily cleaning, installation of cabin HEPA filters on flights from Washington to Hawaii
United Airlines, Air New Zealand and Air China have all waived their change and cancellation fees on flights from Washington to Hawaii. Confirm policies on booking site.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 15h 18m
The cheapest ticket to Hawaii from Washington found in the last 72 hours was $142 one-way, and $323 round-trip. The most popular route is from Washington to Honolulu, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $142.
Air China flies most frequently to Honolulu from Washington. In general, Ethiopian Air, Air New Zealand and United Airlines fly the most to Hawaii.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Hawaii.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Hawaii is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Hawaii with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Hawaii up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
"Such a nice atmosphere with comfortable seats. When I have a choice it will be Alaska"
"Thank you for giving us new planes and plenty of storage space."
Cons: "Agents at the gate doing the pre clearance for Hawaii were polite, helpful and patient. Kudos to them all!!"
Pros: "Flight attendants were nice"
Cons: "No food or alcohol served. Shame on you."
Cons: "Great flight considering Covid."
Cons: "Seats hard and didn’t recline. No food."
Cons: "Too packed"
Pros: "Friendly crew"
Cons: "No screens on the plane...for a 6 hour flight. Additionally, the seats are close together."
Pros: "The crew was amazing! Always love Alaska Airlines peeps. The flight left on time and arrived early too!"
Cons: "The seats are very uncomfortable. Recaro doesn't seem to care about your bum for a 5+ hour flight. Hopefully the new seats are much better."
Pros: "the flight itself was comfortable."
Cons: "getting assigned seats earlier."
Pros: "Entertainment options"
Pros: "I love being able to text while in the air (really reduces my stress when I travel for business and my family is back home). Crew was nice and boarding was easy."
Cons: "2 biscoff foe a 5 hour flight is a pretty light snack. It would have been nice if there was one more item."
Pros: "The only enjoyable thing about my flight was the couple sitting next to me."
Cons: "We weren’t served drinks until nearly 2 hours in. They kept making announcements saying “it’s really turbulent and not safe” but I’ve flown a lot and we barely had any turbulence the entire flight and at no point was it unsafe. When it was calm they were hanging out and taking in the back."
Pros: "Nice new plane with good entertainment."
Pros: "This was our first trip to Hawaii on Alaska and we were very happy with the experience. Plane on time, lots of overhead space, crew very pleasant and helpful. We fly to Hawaii at least four times a year and will be switching to Alaska as our preferred carrier."
Cons: "There was limited entertainment available on this older 737 plane."
Pros: "Crew was friendly and the service was good."
Cons: "Stuck next to self obsessed millenial who couldn't stop taking selfies of himself and he kept rubbing against me (apparently not noticing I was there?). He had plenty of space so it was weird."
Pros: "Arrived early, good service, comfortable"
Pros: "The flight took the blink of an eye."
Cons: "I would have liked to have been woken for the food dispersal and being over 6 feet O cannot say enough about adequate leg room or lack thereof."
Pros: "Being on time, then early! A clean plane, and boarding from the rear first. An airline has finally caught a clue on boarding the rear of the plane and window seats first! Hello!"
Cons: "What food? Alaska Airlines doesn't feed the cattle. Even the Salmon I brought back, one was semi frozen, expected that... The other was not frozen at all??? What's up with that??? Leave that one out on the tarmac or what??? Doesn't matter what "AGREMENT" Alaska Air has with any airlines. Make you go through TSA again and there isn't enough time to catch a flight 60 minutes later. Much less get bags and check in again. I"m look for a different air carrier. Alaska Air is a mediocre airline and it's okay for them. That landing included a few bounces. The pilot came over the com talking about a great landing. I'd hate to see one of his bad landings."
Pros: "Crew at check in very helpful"
Pros: "All 3 of us (i.e. my wife, myself, and our adult son) got to sit together AND we ALL got TSA-Pre!!"
Cons: "The stewardess did NOT serve grape juice."
Pros: "The flight from hell is over. I've had better jumps from a C-130. At least I didn't bounce as much and the Army never nickel and dimed us for everything."
Cons: "Boarding? Alaska Airline had a 4 hour lay over. Crew? Ask "Chad" a question and when he's done joking around and serving 6 other people, he may get to you. Comfort? You have to pay for leg room. Otherwise your knees are in the back of the seat in front of you. Food? What food? They offered trail mix. You have to buy the cheese platter. After buying the leg room upgrade. forget it. Entertainment? What entertainment? You have to buy the entertainment player. Seriously? After Alaska Airlines nickel and dimes the customer to death they landed on one set of wheels, then bounced two more times."
Cons: "unprofessional workers who gossip about other workers and customers, dirty plane, no free food, and no aloha spirit."
Pros: "The flight was ontime and the crew was great. Nice app onboard for watching movies...free!"
Cons: "No fault of the airline, but I am a little over weight and the flight was tight."
Pros: "Boarding was quick."
Cons: "Wireless entertainment did not work. Food choices were not appetizing. Offered free Maitai, but was never served."
Pros: "I alway love flying Alaska airlines. Their flights are on time and their staff is friendly and professional."
Cons: "I didn't like that you have to pay to rent a movie. It's provided through most airline carriers and I was shocked they were renting out tablets to view movies."
Pros: "Planes same more spacious. Crew excellent. Boarding quick and efficient"
Cons: "They did change my flight by several hours which was disappointing as I had a very short stay made shorter. No compensation not able to get me something better. Also resulted in a 5 hour layover in Seattle. Don't like paying for entertainment or food when I pay $1000 for flights. Feel cheated and buckled and dimed. Also did not like no free checked bags. Again I find all airlines that do this insulting. One bag should be included in our flight. How many people fly without any. That is one reason I often fly southwest."
Pros: "Very nice and cheerful folk. The baggage fee for what I could have carried on was waived. Cabin service was attentive. The flight was on time, and my luggage arrived."
Cons: "The child behind me ... but that is not the fault of Alaskan Air."
Cons: "Nothing. Alaska is by far my favorite airline! Virgin is my second favorite. They are now joined. Perfect!"
Pros: "Service, nice plan and easy ride to Honolulu."
Cons: "I don't the seating arrangement in a 737-800. Three rows on each side makes the window and middle passenger very uncomfortable."
Pros: "quick boarding process"
Cons: "good options for entertainment"
Cons: "I wasn't able to fly Alaska Airlines due to storm in Washington DC. My first flight American Airlines from Charlotte to Washington DC was cancelled. The second flight Alaska Airlines from Washington DC to Portland was delayed, but I never flew. I got a direct flight from American Airlines from Charlotte to Portland instead."
Pros: "The food was good and the flight was smooth."
Cons: "Didn't realize the seat I selected didn't recline because it was in front of the exit row. I sat straight up for 5 hours and 10 minutes. I wish I would have known this at the time of booking. That was extremely uncomfortable. When I asked the crew about it, they said "yup sorry year seat doesn't recline because it's near an exit row." No apologies, no concern, no trying to find an alternate solution. I couldn't figure out how to work the Wi-Fi and so I asked a crew member and she was less concerned about trying to help me figure it out and was more concerned about trying to get me to rent an iPad."
Pros: "Direct flight from DCA to LAX"
Cons: "No easy way to watch movies on long flight, delayed departure and arrival."
Pros: "There was more leg room than usual which was very nice. Free mimosa was fun."
Cons: "Service cart was in the aisle too much. Passengers couldn't get to the bathroom"
Pros: "Good beverage service"
Pros: "Personal people"
Cons: "I couldn't put my seat back"
Pros: "boarding and disembark were good for premier as was seating comfort"
Cons: "There is no substitute for a wide body aircraft"
Pros: "I loved that on the way home to Hawaii there was an option to get an app to access free movies and TV shows. It was awesome!"
Cons: "I tried going from the Entertainment link to the free chat link but it didn't work. Maybe I was at the wrong altitude or something but it would have been nice if I could switch between the two option of chatting and watching the movies and TV."
Pros: "Bathroom not working, but don't use the front toilet was the announcement."
Pros: "The entertainment was practical"
Pros: "Friendly and courteous attendants"
Pros: "On time, nice staff"
Pros: "Convenient. On time. Polite service. Easy to book."
Cons: "No meal service is fine. But serving meals a la carte for extra money and other add on services for additional charges is similar to Ryanair. And Ryanair is much much cheaper fares."
Pros: "Everyone was very nice and helpful. Taking care of everyone, and helping pacify some kids !"
Cons: "The only negative thing wasn't anything related to the flight or crew, just whom I happened to be seated next too!!"
Pros: "The ONLY thing I liked was my seats. Closer to the main door. The faster I get off this plane the faster my vacation starts. Maybe your employees need a vacation too!"
Cons: "The stewardess were quit rude made the whole experience horrible thanks Alaskaairline"
Pros: "Just a shout out to a very good flight crew!"
Cons: "Entertainment was limited, but enough to get by, and appreciated."
Cons: "Super cramped rows. No leg room at all. Delayed awaiting takeoff."
Pros: "Had an exit row seat, 17D. Lots of leg room."
Pros: "Seats were okay, even with an upgrade, still tight and I'm only 5'3". Drinks and snacks were served so plan ahead for food to Hawaii. Otherwise, I feel like there staff was great and doing their best to make everyone safe and respected."
Cons: "Very little seating at Phoenix airport."
Cons: "Nothing really: standard AA service"
Pros: "Nothing. Crew on all four flights were rude."
Cons: "The flight attendant could have gone and gotten my meds or let me get my meds that I left at the at the gate"
Cons: "Every seat sold. No social distancing. Mask rule not enforced."
Pros: "Flight was super short."
Cons: "Flight attendant stated that phones couldn’t be used for the duration of the flight; even in airplane mode The gate and terminal changed at least 5 separate times before boarding."
Cons: "Ask the ticket agent and flight attendants about changing seats and they weren’t helpful. Also their response was abrasive. Didn’t appreciate it!"
Pros: "Travel is becoming a pain ... what’s new?"
Cons: "Just the way travel has become —loathsome"
Pros: "The crew was great if bored out of their minds with little to do."
Cons: "Could have been on time."
Cons: "In flight entertainment was broken"
Pros: "One of the crew members seemed to have a chip on his shoulder. Most other were nice."
Cons: "Lots of delays and sometimes confusing communications from the airlines about departure times."
Cons: "On time departure"
Cons: "Seat wasn’t comfortable and the on flight entertainment didn’t work. AA in flight WiFi kept giving error messages"
Cons: "Be on time"
Pros: "I love the inflight entertainment"
Pros: "Fast boarding"
Cons: "No WiFi at all on the plane. Entertainment was only their station on screens on the barriers. As often happens with American First Class staff, they did the requirements in the same way service is better at chipotle than Taco Bell. Interior plane noise was very loud. Must be the last year on lease"
Pros: "Crew fine. Plane ok. Legroom better than usual."
Cons: "Re-routed mid flight and forced delays. AA has been awful all holiday weekend."
Pros: "Good entertainment"
Cons: "Flight was delayed 3+ hours due to no qualified pilots available to fly to HNL"
Pros: "The flight crew was pleasant!!!"
Cons: "One crew member was rude, another confused. The grey blazer crew member was friendly"
Pros: "Crew was very nice."
Cons: "WiFi was not gogo; entertainment system didn’t work - no audio. They rebooted it multiple times but it would not work. No compensation was offered and the entertainment in the app did not work either."
Pros: "Boarding process was fast and organizedfor the most part(people for lines before they are called)"
Cons: "No food or entertainment, but I do understand given the duration of the flight!"
Pros: "Once we boarded in philly"
Cons: "The amount of time on the ground"
Cons: "Had to Deplane 3 hour delay. No compensation no offerings no nothing."
Pros: "Our first upgrade to 1st class since I stopped working for IBM in 2009!"
Cons: "The fact that luckily we checked the night before and had to drive to philly to catch flight"
Cons: "Lost the flight because of TSA who didn’t care I was missing the flight and gate personnel who didn’t allow me to get on board while the jet was still there. A nightmare and my luggages are still somewhere..."
Pros: "Crew was nice and the staff at LAX was cool. Everything else was ok to good."
Cons: "My checked baggage got left behind at LAX. I got it the next day."
Cons: "This was the worst flight experience of my life I will never flyAmerican again"
Pros: "Great vegetarian meal."
Pros: "Not at all"
Cons: "I made the reservation without knowing that Americans airlines has a boarding number 9 where you are NOT allowed any carry on. Awful lesson. You are given the worst seat and you cannot store any thing in the overhead compartment. Or there make you pay $60.."
Pros: "Not a thing plans got changed I had back surgery"
Cons: "That my plans got changed"
Cons: "Rude gate agents who did not inform passengers timely about the 2.5 hours delay. Post the delay after the expected departure time, etc. Terrible experience."
Pros: "The boarding process was quick and efficient."
Cons: "This plane did not feature TV at your seat. Only the overhead TV"
Pros: "Same as above"
Cons: "Same as above"
Pros: "The crew on American Airlines flight #109 from LAX to HNL was excellent!"
Pros: "The crew were wonderful! Everyone was polite and accommodating. The entertainment available was on point. The food was both tasty and offered often."
Cons: "The seat were ok. There was not enough legroom, but honestly no airline has enough unless its business of first class. The Wi-Fi availability was misleading, though it did not advertise that it was free."
Pros: "Very nice in flight staff"
Cons: "Wifi was spotty at best. No charging options"
Pros: "Personal service and care by the ticketing to seat our family together"
Cons: "More options with first class food"
Pros: "Missed a previous connecting flight due to delays, but staff was able to get me on a next flight out, two hours later."
Pros: "It was empty and there was a lot of room. It was nice and quiet. They still served snacks and drinks. Can't complain!"
Pros: "Everything was perfect."
Pros: "Very timely flight"
Cons: "United is not enforcing COVID rules"
Cons: "Basic Economy options for carry-on confusing/not clear. Surprise charge of $110.00 once we got to the airport. Airline specified on website that a full sized carry on was not allowed. We were under the impression that meant a personal item (second personal item) was allowed as that is not a full sized carry-on. Confusing language! Airport personnel were entirely unforgiving. Basic Economy is a tactic to attract customer at low price but with substantially subpar options."
Pros: "On first and off first"
Cons: "For paying for a business ticket and to be offered a bag of potato chips is unacceptable though I did have a few alcohol drinks. Seats were also well worn."
Pros: "Everything. A bit skewed as we flew first class which we don’t usually so. All was great!"
Pros: "One of the crew members was very good"
Cons: "The food!!! Would have been nice to have screens for the movies"
Pros: "Seats are pretty comfortable - appreciate adjustable head rest, both side flaps and vertical movement. Staff very friendly, pilot communicated well."
Cons: "Staff to offer whole can of beverage."
Pros: "Boarding was great"
Cons: "Inflight Services was horrific and my stuff was damaged in my luggage."
Cons: "United has always been good to me."
Cons: "THE TEMPERATURE WAS FREEZING. THE COLDEST FLIGHT IVE EVER BEEN ON AND IVE BEEN ON A LOT. IT FELT LIKE IT WAS 30-40 DEFGREES."
Cons: "Seats too narrow."
Cons: "Take off was delayed by 75 minutes due to mechanical problem and paperwork. Crew and flight were fantastic but it seems they could have discovered the mechanical problem prior to everyone boarding the plane."
Pros: "It landed."
Cons: "Boarding was slow and disorganized. The seats are ridiculously small n close. The cabin was uncomfortably hot. The seats literally reclined 1 inch, no joke. No food on a 6 hour flight. The tv screens where 20 years old n the size of an iPhone plus. The flight just sucked and United has taken a huge dive in my opinion of them."
Pros: "The boarding process went quickly an smoothly and it was a pleasant shirt flight."
Cons: "The taxiing at Chicago took a long time"
Pros: "United Airlines Flight 202 Left on time. It was a Boeing 777 so it had a lot of room."
Cons: "The flight attendants seemed focused only on the small First Class section and rushed through everything in the Economy Class. They rushed through the "Food Service" and didn't want to answer questions about what is on their menu. The menu was removed from the magazines in our row. Fortunately, we brought our own snacks. The Economy CLass cabin had a terrible odor. It really smelled. Maybe they should clean the plane once in a while. United Airlines ALWAYS has issues with entertainment. You MUST download their App to your cell phone. Then, they allow you to connect to their entertainment system. If you don't, you cannot access WiFi without paying $26 for the flight ... the WiFi access is inconsistent and limiting and doesn't always work so the download doesn't always complete. This was a nine hour flight from Hell. I think I prefer Frontier Airlines. Although the airlines make you pay for everything now, at least you expect some attention and food options and a plane that doesn't smell. It was nauseating. Don't even ask me about the "Miles" that they keep screwing up ... RAY HANANIA"
Cons: "Flight attendant had a lot of attitude. I live in Maui so I'm used to the whole "I'm local and you're not" entitled attitude some locals have, but it was completely uncalled for and unprofessional to do this to visitors. She literally asked the passengers where they were from and then launched into how she was local and it was her way or the highway. She was also really incompetent at the job overall. She gave me attitude and anyone that required her to do her job."
Cons: "2 of the flight attendants were not friendly and one was flat out rude. They handed out some form that needed to be filled out before we entered Hawaii. When I asked for a pen she said they don't hand out pens and to start asking neighbors, which didn't have any either., however when she came back around to pick the forms up and some people didn't have them filled out she reprimanded everyone and kept saying you had 5 hours to fill these out. Her communication skills were not what I expected and her lectures were not necessary."
Cons: "No wi-fi"
Cons: "Heading from BWI to Newark to Boston on 9/29 on United. There were delays at Newark airport which lasted about an hour, and meant that we would be super tight getting in for our connecting flight. We had been told ahead of the departure of the delayed flight that there would be someone on the ground at Newark monitoring the delayed connecting flights, in case a flight needed to be held. Well, we actually landed about 15 minutes before our connecting flight was due to take off. However, we quickly found out that not only were the gates closed early, but the flight tracker was showing the flight had actually left early. There was clearly no communication between on the ground crews, and everyone working at the airport once we landed seemed confused about the situation. By the time we got within eyeshot of our gate, the gate agents were telling us that the Boston flight was already closed. This meant that no one was even monitoring the situation for us, and that they made no effort to hold the plane for the five of us who were supposed to be on that flight. Additionally, that was the last flight to Boston from Newark, so they literally didn't give one iota of care for our situation. I had a 10am wedding to attend that next day, and even after telling the agent this information she still asked me whether I wanted to get on a 10:38am flight to Boston, which made exactly zero sense. After all of this, she ended up getting me on a flight into manchester (that flight had been delayed for 3 hours by this time, and was delayed again after I was booked on it) which landed at 1:24am, a full two hours and some change after I would have landed in Boston, and a full hour away from Boston. Luckily, my boyfriend had his car and was able to pick me up. I finally got to Boston around 2:45am. My suggestion to the airport crews is to actually communicate when you have issues like this. It wasn't our fault, but we were greatly inconvenienced and they did not make an effort to prevent the situation at all. Adding to this, our pilot for that first flight told us that the reason for the first delay was that Newark was congested with too many flights into and out of the airport. THAT is entirely their fault for not being able to properly gauge their own capacity and should not have ended up inconveniencing passengers! I end all this with an additional inconvenience- when I arrived for my flight on Sunday at 4:40am for a 5:55am flight back to DC, I was told that my return flight had been CANCELED. Somehow, in rebooking me on the flight to Manchester. So I had to spend 30 minutes on the phone with United to get that fixed at 5 in the morning and nearly missed my return flight due to crew incompetence as well."
Pros: "Flight attendants were pleasant."
Cons: "No snack or drink was offered."
Pros: "Power plugs"
Cons: "No tvs"
Pros: "Boarding was really easy"
Cons: "Not only you have to pay for checking one bag, not only you have to pay for a poor meal, you also have to bring your own device to watch a movie!"
Cons: "At the plane door, the crew had me check a carry-on bag, saying they had no more room in the plane. When we got off the plane, others were pulling two and three items out of the overhead storage compartment."
Pros: "Both flight were delayed and I had to reschedule my flights and miss my arrangements."
Cons: "It looks like that there is no respect for Time ."
Pros: "Short flight, so no food or entertainment"
Pros: "Not much"
Cons: "Baltimore to SF was delayed 30 min too Service need to improve"
Cons: "Connecting flights so close together we barely made it to the gate. Crew wasn't as friendly. An uncomfortable 5.5 hour flight to say the least. I'll pay extra to fly American again next time."
Pros: "I thank you for your excellent service!"
Cons: "Everything was very nice!"
Pros: "The staff was nice and professional"
Cons: "Why should we have to pay extra to have a little extra leg room? Aren't fares high enough? Also, I had a credit for directv but was charged again."
Cons: "In flight wifi not worth money. Cant stream on paid for inflight wifi. Didnt want to watch pre loaded movies on united app. Should have free in flight movies that you dont have to pay for or allow you to stream what you want on paid for wifi."
Pros: "Direct flight to O'Hare. On-time departure and arrival. Clean, efficient"
Cons: "No extra creature comforts."
Pros: "The connecting plane once we got to Newark NJ was great, staff, flight, clean , and spacious. The pilot was great at communicating too."
Cons: "The smaller plane when we first boarded was a bad experience from walking down a lot of stairs with my luggage to the terrible male Asian flight attendant that wasn't customer friendly. He actually said to a male customer when a question was asked" what do you want me to do". Then a terribly long walk up and down stairs with luggage to board another plane at Newark at 6:30am."
Pros: "Excellent attentive care."
Cons: "My first 5 hour long flight did not have a complimentary snack."
Pros: "Horrible Nightmare"
Pros: "My hubby enjoyed his trip...he said they were on time...will also give it a shot myself...thanks"
Pros: "Small planes make it easier to embark and disembark. It was on schedule on both legs, but changing terminals (on a bus) for the connecting flight was a drag."
Cons: "These are very small planes with little seating room. Thankfully, the flight was very short. C"
Pros: "I like everything except the tv."
Cons: "TV was able to look at what I want without paying.. my hubby work for AT&T we have discount with DIRECTV-- you should market your ride who have At&T DIRECTV with there account it free to watch. Market & promote more people would ride United/go United"
Pros: "Great customer service.. Comfortable flight and smooth landing!"
Cons: "Paying for one check in bag..."
Pros: "Good crew"
Cons: "The usual. - crowded, smelly"
Pros: "The flight left on time, arrived on time, no problems"
Cons: "The 3 hour layover."
Cons: "Seats were EXTREMELY uncomfortable and felt like a very old mattress in desespertly need of replacement"
Pros: "Loved it."
Pros: "Staff was uniformly helpful and polite. I travel w a scooter and they were helpful coordinating its transport."
Cons: "This flight was 2+ hours delayed. We were repeatedly told that it was due to weather in Chicago. I don't understand that. The weather was fine in Chicago and flights from BWI to Chicago Midway on other airlines were on time. I felt that this was a fabricated eccude."
Pros: "It was non stop and got there earlier"
Cons: "Flying... just don't like flying"
Pros: "Friendly staff. Delayed departure but closed the gap with just a few minutes late arrival."
Cons: "No cookies. You guys should have cookies"
Pros: "the fact we could get tv & movies on our own devices and watch our own choices"
Cons: "Very hard to get it working, not enough choices. I don't watch "stupid comedy" or slasher stuff or news. I look for uplifting, "family" fare. Couldn't get Creed to play, tried on 3 flights"
Cons: "Service was poor, the plane smelled, the seats were dirty, had gum all over the place. The boarding process was slow, the fact that you have to pay for basic entertainment is a rip off. I got news for you United, adding a simple USB port to all of your seats won't hurt, we live in a 21st century. Your airline is a disgrace to what Bill Boreing had managed. I plan to fly Delta or Southwest where planes are clean, staff is friendly, and basic entertainment is free."
Pros: "The pilot was polite and communicated really well"
Cons: "The staff w/the exception of amazing Patrick, were HORRIBLE. Non-responsive, condescending, no name badges."
Pros: "staff on board was curteous."
Cons: "The flight (UA4807) kept delaying from 3:22 to 5:15. I eventually made it to Chicago and then I spent an hour waiting for my oversized luggage because the ground staff sent me to the wrong carosel. Why did I get charged $25 and another $100 for my golf clubs?"
Cons: "I hated everything"
Pros: "Affordable ticket"
Cons: "The flight could have been on time and they could have at least had less people on the flight because of COVID"
Cons: "If was on the time"
Cons: "I had a carry on sized bag and they told me I had it check it, which i did. Now I am at the airport no bag to be found and have been waiting in the luggage claim line for over 2hrs."
Pros: "Certain staff were friendly and helpful"
Cons: "This was my first flight with Dpirit Airlines and I was greatly dissatisfied. Here's why: 1. Not easy to pay for baggage online; complicated and time consuming. 2. Not clear when I purchased ticket that I would need to pay for carry on as well as checked, this felt sneaky and dishonest. Be open about charges. 3. Was not given a a boarding pass for second portion of my flight. 4. Seats don't lean back so was not able to rest very well. 5. Bright floresecent lights inside plane unpleasant and also made it difficult to rest. 6. Certain staff were short and unfriendly."
Pros: "Just one flight attendant on my rebooking"
Cons: "That the crew member went out of her way and got me taken off the plane after I ran from check in to the terminal to make the boarding. I was out of shape and I at every right before I started running the marathon to the gate, I got in the plane panting and sweating breathing hard, so of course I felt sick after I ran since I had a full stomach of food and I needed to purge. Because I ate, ran a long distance with two bags in my arms, out of shape, and purging the food after long strenuous attempt to get on the plane, I make it. They then escort me off. They just rebook my flight. No compensation for even my taxi that I had to take now 3 times to the air port. Unbelievable."
Pros: "Flight crew was amazing! Quick, courteous, responsive."
Cons: "TSA precheck. My reservation indicated it was entered, but it didn't print on the ticket. When I brought this to the attention of Spirit CSRs, The answer was "Yeah, sometimes it does that." Unacceptable. TSA precheck is a convenience for passengers and, more importantly, an added level of security for TSA personnel. Prechecked passengers have already been background screened. These passengers are known safe entities in an uncertain security environment. Each person prechecked is one less security threat TSA needs to assess, meaning TSA can focus more effort on potential threats. Denying a precheck customer precheck status makes everyone's life more difficult. Fix your system, then train employees on how to appropriately deal with these issues."
Cons: "I was running late because I got out of work late and then there was unusually terrible traffic from DC to Baltimore mid-day. The website wouldn't work to check in, the phone line had a 2 hour wait.. so I got to the airport 45 minutes before the flight was supposed to leave and I couldn't check in at the kiosk. By the time I waited in line, they wouldn't check me in with 30 minutes before the flight left, even though it was mid day so the security lines were short and I had TSA pre-check. The customer service agent, the manager and the manager's supervisor were all rude and unhelpful. The only flight was the next day, so they wouldn't re-book on any other airline.. so I was left to go buy another ticket from American as I had to be in Minneapolis that night. I don't recommend Spirit out of Baltimore to anyone."
Cons: "First, they let you check in online, but they do not offer mobile boarding passes, so you have to go to the counter regardless. Second, they only allow a personal item (instead of a personal item and carry on). The normal carry on bag costs extra. Third, the seats don't recline at all, which is uncomfortable for anyone over 6 feet. All water, snack, soda, etc cost money, but that's to be expected. Lastly, the organization and scheduling process at the gate was terrible. They seemed disorganized and haphazard, and cancelled the flight before ours, giving little reason or recourse to the travelers. Bottom line: we may have saved a little money on the front end, but it wasn't worth it with all the additional charges and friction at check-in."
Cons: "Flight was delayed 30mins and than as they announced boarding would begin , the next minute they were canceling the flight . Flight was supposed to get in originally 8:15, than with the delay 8:45 .... and they said that it was canceled because of a flight curfew . Which is a lie because the curfew is 11:30 at not and you can still even fly the airline may be subject to penalty if repeat offender . So spirit canceled a full flight for no reason , leaving the only alternative to be a 12 hour flight the next day ."
Cons: "-The fees quickly added up to the same as other comparable flights. -We had booked two evening flights, both of which were rescheduled several times, then cancelled - pushing flights to the next day. -Please keep in mind that if they cancel your flight you are entitled to full refund of all amounts paid. -After refunding $900 in expenses, Spirit charged a $150 cancellation fee and some $40 strange fee. These amounts should not have been taken out for a refund when the airline is at fault and after some hassle, they refunded the full amount. -When you value your time, do not fly Spirit."
Pros: "Of course nothing."
Cons: "1. Lack of sufficient notice about flight cancellation. The notice was sent about 1:30 AM on Monday 6/3/17 for the 8:20 AM flight. Consequently I went to the airport and found out there is no flight. 2. It took 2 hours to get to the counter to get an alternate flight, which was 12 hours passed the scheduled arrival time at my destination. 3. Give sufficient notice for routine cancellations. 4. Reimburse the passengers for the total loss of time and hardships experienced for the very long delays."
Pros: "Crew were nice"
Pros: "Flight left on time, boarding process was great."
Cons: "I was threatened with hostility of 2 Spirit Crew members. I feel sick and disgusted with the treatment. I stood up to go to the bathroom, we were at cruising altitude. I turned to go to the back bathroom and was snapped at by a blonde female flight attendant. She said "SIR SIT DOWN". Without giving me 2 seconds to apologize, a 2nd tall male crew member barked, "WE WILL GET THE FAA TO FINE YOU RIGHT NOW IF YOU DON'T COMPLY". I felt hurt, and sat down immediately. I was in no way trying to be aggressive, rude, it was a pure honest mistake that the seatbelt sign was still on. I would have happily sat down and said sorry the first time but I was verbally attacked. During the flight, I overheard the female blonde pilot complaining personally about how she individually didn't like certain passengers for their nationalities. I can go into further detail as I have the names of the crew members."
Cons: "The "cheap price" is just kidding. When you think about the fees for luggage, food and service, it is not worth the money. i felt my jeans got cold and wet when I sat in my seat. Then I figured that the seat belt was socked and the seat was wet. I asked the crew to change a seat but got denied even there were plenty of empty seats. Extra fee for check-in luggage, for carry-on luggage... Nothig water available for a 6-hr flight. The crews chat to each other very loudly without any service. would rather not choose this airline any not."
Cons: "I didn't like anything. Will never book with Kayak or spirit. My flight from Chicago to Minneapolis was cancelled and I have still not got my refund. Pathetic!"
Cons: "Myself and fifteen year old daughter exited plane from Ft. Myers to grab a quick bite to eat and upon returning to same plane with printed boarding passes and assigned seats our boarding passes did not scan correctly. At this time there was about 30 or so people behind us to board as there was plenty of time. We were asked to step aside and a employee was trying to figure things out. In the meantime ALL people in line were allowed on plane even though several had problems but were quickly fixed! At last second we were told to board the plane and try to find two seats. Only one was left on flight and we were told they had to leave and sorry but we must exit plane! Worst I have ever been treated by an airline ever in all my years of travel! I did get some money compensation, rented a car and drove 13 hours to Chicago! Awful way to end a vacation!"
Pros: "We were treated terribly by your airline and Flight Network. The flight schedule changed and no one told us."
Pros: "Friendly staff."
Cons: "The seats didn't recline which is inappropriate for a 5-6 hour flight. The tray was also so small I couldn't put my laptop on it to watch a movie. There was nowhere to plug into power so my iPhone (a backup for movies) died hours before we landed. Lastly, I was called to help assist a passenger who had fainted (I'm a doctor) and was offered nothing in return for my help. Not even a soda. I didn't offer to help in hopes of "free stuff," but the other airlines I have flown with have offered me a drink, some food, or even $ off my next flight as a thank you for my medical services."
Pros: "Totally so mad at check in on line 24 hours ahead of time - found out one piece of checked bags is $40, a carry on was another $20 and seat assignement was yet another fee. All this after buying a ticket! We had no idea there were so many other fees. The airport was was out of our way and we only booked the flight because the fare was lower. When we found at AT CHECK IN, 24 hours ahead of time about all the extr fees, we rebooked on another airline and said forget this airline, what a rip off! Never again will book this airline with all those hidden fees. It was excessive and not mentioned till check in. Bad business model!!"
Pros: "It was really, really cheap. Less than half of every other Dec 26 flight's cost."
Cons: "The terrible lines. The line to check my bag was horribly long-- even after the attendants made a line just for flights to my destination. There were just too few attendants working for how many customers needed to check bags or check in. Additionally, the seats were super small-- we were packed in like sardines. No amount of finagling or shifting would prevent me from touching either of my neighbors, even though I paid for extra leg room. And then you wanted to CHARGE for a CUP OF WATER. Not even a full bottle! I'm surprised you didn't charge for ice! All in all, I'm very disappointed. Won't be taking Spirit again."
Pros: "Absolutely nothing"
Cons: "This was my worst experience ever with an airline! I have flown with them previously so I know about the bag fees, etc., but I did not realize thus was a self-service airline! There is is no customer service. My flight was to depart at 6am and we boarded the plane , but were informed that there was no pilot/copilot so we all had to de-board and wait for one. First they said 9:00, then 10 and then 10:45. I asked about my connecting flight and was told to go and book another flight which meant go back to the ticketing counter outside security! The agents at the gate claimed they did not have that capability. I proceeded to walk, but I called spirit airlines instead and was did not have to book another flight because the flight would be refueling and continuing to New Orleans so I would be on the same plane, but the gate agents did not know this. . We finally boarded 6 hours later to depart at 12pm. When I arrived in Chicago, not only did I have a message indicating I needed to pick up my bag in Baltimore, but also there was not flight continuing to New Orleans! So no bag and no flight! I had to argue with the ticket agent in order to get a hotel for the night book me on the same flight the next day. No apologies or explanation was provided. They actually tried to blame my phone connection for the miscommunication with airline about the connecting flight! They would not refund any amount for my bag or flight since they were able to book me 24 hours later! That is no excuse for the poor service they provided! Never again will I use this airline!"
Cons: "Any things"
Cons: "I had 2 tickets booked for Boston on November 17th at 5:58pm. I tried to check in online for both travelers, but according to Spirit Airlines website, you cannot check 2 tickets from the same account. When I arrived at BWI airport and went to the Spirit Airlines desk the lady told me that the flight is closed even though it was still not boarding time yet. I explained to her what happened and asked for cooperation, but she just kept repeating that flight is closed and next flight is in 2 days, which I couldn't wait for, because of the scheduled appointments that I had in Boston. In general the service was terrible and the website platform didn't work right. I had tk pay $250 dollars for last minute ticket while I already lost the money for the first two tickets."
Pros: "The price is right for the base fare, but Spirit gets you with all the extra fees. Baggage cost is very high, and higher at the airport if you don't 'pre-purchase' bags to check online. The weight allowance for checked bags is only 40 pounds with massive fees for heavier bags, and they charge for carry on, too. Checking just one 30 pound bag doubled my total cost of flying, and it would have been more if I hadn't pre-purchased. They even charge for water on the plane, which I find really bad. Maybe it's just me, coming from Australia where you're legally required to provide free water, but this rubs me up the wrong way. They also charge if you need agent assistance to check in at the airport. The staff were all very polite and friendly, and the overall experience was fine, but the extra fees do NOT make it worth it. It makes the guests feel unwelcome and each extra step and extra charge makes the whole experience more stressful and complicated. You could pay a slightly higher base fare with United, for example, but probably save money with more generous baggage/check-in procedures, and have a worry-free experience, too. The staff were great; it's the company policies I have a problem with."
Cons: "Ridiculous fees and charges for every aspect of the flight. Not a fan. Probably won't fly with Spirit again."
Cons: "This shouldn't be under a cheap category. Considering that I had a carry on, I ended up paying and additional $120 for baggage. On my return flight I sat next to someone who for sure was on some sort of methamphetamine or heavy upper and could not sit still for a moment. or stop scratching herself. There is no phone line at all that gets you to a human to speak to... at all! So asking for specific flight details was impossible. To get a bottle of water on a 5.5 hour flight was $3 which is inappropriate. The seats do not recline and are small. If you do not pay for you carry on a head of time they will charge you $100 which is basically robbery. I will never fly spirit ever again."
Pros: "The crew was funny and even made jabs at the airline."
Cons: "This is my 4th bad experience with Spirit (I'm a glutton for punishment). I've yet to have a flight that was on time...something is usually broken on the plane (very nice to hear before boarding...if you board at all). It may seem like a great idea to lock in a great rate for the initial flight, but after fee upon fee...it just turns into an uncomfortable flight next to Bob who is complaining the whole time about his FIRST experience. I keep thinking I'll give them another try, but unfortunately this was my last attempt. Catch ya on the other side, Spirit."
Cons: "Flew bwi to download and as we were landing the flight attendant announced flight connections and then she said "all of you going to New Orleans can't tell you want happened to your flight over the intercom". Then they said nothing else. About 20 of us went to the gate e18 for the flight and the gate sign said On Time and the plane was there however it was 1pm and boarding was supposed to start and no gate agents and no crew ever showed up. A nearby gate said they cancelled the flight. No emails or text from Spirit. So I had to rebook on American to New Orleans and run across tour terminal C for a 149pm flight. Will be asking for a refund and will never book Spirit again and may decide to use kayak less for flights and just use standard United or delta direct websites. Joe"
Pros: "The cabin crew and pilot wert wonderful!"
Cons: "Checking in was a nightmare! The self serve kiosk was at the counter and we had to wait in line with full service to even get to one, that took almost 40 minutes, then tsa had an unbelievably long line and took another hour! We got to the gate just in time for final boarding call. The flight crew announced they were going to close doors but changed their mind to continue "refueling" and let almost fifteen more people on! If I had been one of those people who got to the gate to be told boarding was completed I would have been furious! They needed to wait for those people, still it delayed our flight about 20 minutes. The flight itself was a little bumpy, definitely an economy airline."
Pros: "While I appreciate the cheaper price point for the flight, it reminds me a lot like a doctor with no bedside manner. Sure you need the service and sure you need an operation, but he could careless about how you feel. You are not his main priority. Spirit Airlines is a militant first-order type that sees its money-paying customer as a means to an end. 2 contrasting points of view: Delta V. Spirit One time I flew on a Delta flight that was late arrive to the gate by 30 minutes. The gate attendants wheel a giant cart out full of snacks, soda, and the like. They announced the situation and gave us all the opportunity to have as many snacks as we wanted. This past flight I flew on Spirit. At both Baltimore and Atlanta the gate attendants didn't give us any clue about our flights until it had arrived. Our first flight was delayed by 1 hours. Then 2 hours. Then an hour before the flight, I got an email that said it would be on time. Thankfully the email also had the gate number because Spirit obviously won't even spring for a working screen at their gate. We moved to the right gate to find they didn't even have a screen with any information. The flight back from Atlanta was pretty much the same, except they had a working screen (which is a plus.) Our flight was delayed and didn't arrive until our departure time. The gate attendant never told us this. We understood it was late because we could see no plane at the gate."
Cons: "The cheaper price point."
Pros: "I received a phone call from Spirit representative John who left a message stating that my departure flight time has changed and to call back. Upon vsll back I spoke with s female (did not get her name) who told me there will be s two hour delay, flight leaves Baltimore at 9:24 pm. Also told me to go back to website to print nee boarding pass and there will not be a 2 nd charge for the seat. When I logged back in around 6:40pm, (extended my workday so I didn't wait around at the terminal), there were no changes to the original departure time for the flight. So, I called Spirit again, spoke with Todd - I'D#41987 who said, no - flight 443 leaves at 7:42pm! Hence, I requested s refund and cancelled. There was no way that I could get to the airport in time for the flight. I didne request a Saturday morning flight because at that point, I lost total faith that there wouldn't be issues on the return flight from Florida. I will never, NEVER again make any travel plans that include Spirit. All they are interested in is signing people up for the credit car offering bonus fly poinft??? Duh!"
Cons: "See above..."
Cons: "The check in process for horrific. We waited in line for more than an hour and we were at the front of a line that was at least 3 hours long. The counter was understaffed. Supervisors were not available. Counter staff told us the rest of the staff was "hiding in the back" because they did not want to deal with the problems out front. The seats were very uncomfortable and did not recline at all. It might have been worth it if the flight really was as cheap as the original price, but once you paid for your seat, checked bags, and carry on bags, the cost was comparable to the major airlines. Never again. We are considering buying one way tickets home at the counter for extreme amounts of money just to avoid flying home with them."
Cons: "I missed the flight due to circumstances beyond my control and called Spirit right as the flight was taking off. They had marked me as a no show despite my having checked in and told me there were literally no options to fly later and that I would have to buy entirely new tickets. Not only that, but I couldn't even take the return flight because they were cancelling the entire itinerary! The customer service line was rude as well. I fly frequently and I have never been treated like this by an airline. It was a hugely stressful and frustrating experience, and at the end of it I was not only out the money I had paid for the Spirit ticket but also had to pay for a brand new round trip ticket at great expense. I am extremely displeased."
Pros: "Nothing good about this airline... It is a horrible airline run by rude inconsiderate people who try and rip you off with hidden fees and services! Their business motto is "Let's trick our customers into paying more and then lie to them when they ask simple questions" That's not a good way to run a company and quite frankly I don't understand how they're still in business.... See my bad review section for more details"
Cons: "The flights were delayed both ways on the round trip, the first flight by 3 hrs and the return flight 1 hour. Both flights were not delayed due to weather because it was nice out. Just poor management. Our return flight was delayed when I woke up that morning and all day it remained delayed on their website. Until 2 hrs before the flight it was switched back to ontime. We called Spirit to confirm and they said it was ontime. So we had to rush out of the house and skip the dinner my father in law made everyone because the airport is an hour away. We got to the airport only to find the flight was delayed on the board. We went to the gate and the Spirit employees kept assuring us the flight was not delayed even after the scheduled time the flight was suppose to leave they continued to lie and were completely dishonest with everyone on the flight. Very rude customer service and they would just ignore people and walk down the runway and shut the door so they wouldn't talk to us or give anyone an update. We could have gone and had dinner had they not lied to us about the departure time. Just the worst airline I've ever dealt with in my life... they may be cheap but you get what you pay for... and any upfront cost for the ticket is false advertising because once you purchase the ticket you then have to pay for a carry on bag, you have to pay to pick a seat on the plane, you have to pay to check in when you're at the airport, and you have to pay for any services on the plane including the "complimentary drink or snack." Their seats on the plane do not recline at all to make things more comfortable either. I will never fly them again and I warn anyone else who might think saving $50 on the ticket price is worth it cause they get it back in the end and then some!"
Pros: "Cheap flight, no waiting to print boarding pass."
Cons: "The flight was slightly delayed, but the gate agent did not seem to know about it and the email was sent well after the scheduled boarding time. It was completely unnecessary for me to run through the airport. The same thing happened the last time I flew from BWI to Logan with Spirit."
Pros: "I liked that I never flew with this airline."
Cons: "My flight that was supposed to be only two hours from Baltimore to Atlanta never happened. Upon arrival to check my bag, a mere twenty minutes after receiving an "on time" email from the airline, they canceled the flight. Not delayed, straight up canceled it. The next flight offered to me would be two days later arriving late Saturday night and with a layover. Their customer service was terrible, no one cared that they were putting so many people out from families to single travelers. It was nuts. I eventually got a refund and flew out the next day on a different airline, vowing to never book with Spirit again."
Pros: "I liked that I had a whole row to myself regardless of the ticket lady being dramatic of not being able to board due to a full flight..."
Cons: "I was flying to Chicago for a wedding. I only had a backpack to take on the flight with me. I arrived at my gate with 20mins to spare. Reweind to when I was in line getting my boarding pass... the person at the check-in said I needed to arrive to the gate and ask for a seat. I thought ok, no big deal. She asked if I wanted to pay for a seat, I said that I just wanted a random seat rather than paying for a specified one. Had I known that there was a chance of not being able to board I would have gladly paid the extra fee for a seat. I had to arrive in chicago that morning - as the wedding was at noon. I could not fly Friday due to work and being a recent graduate I didn't want to ask for a vacation day. Fast-forward and I'm at the gate and there's a line of about 4 people. I'm second in line when the ticket counter person says to step aside if we have no seat on our boarding pass. There was a total of 6 or 7 people that stepped to the side. Someone asked her if we would be getting our seat number soon and she became so upset and rudely said there's a chance this flight may be booked and that we probably should have paid for a seat to secure one. Confused. I asked the people by me if somehow I got mixed up flying standby?? They said nope, that they had tickets bought way in advance just like me and that apparently we might be missing this flight. I couldn't believe it. A panic set-in and I didn't know what to do. I was too afraid to ask the lady anything she kept raising her voice at customers who didn't pay for their carry-on beforehand. It got so bad a man asked her for her name and was going to complain about her treating of customers. Sadly, I didn't catch her name. I just don't understand why she works for Spirit if she's going to be upset at everyone. It was 6-7am and no one should be that unhappy in the morning. Anyway, 5 minutes before the plane closed and was ready to leave, she looked at the small group and said ok go in, and to hurry and pick a seat. I got in the plane and tried sitting in the first seat open and would you believe it there were at least 25 seats open... All the drama she made for that many seats?! Crazy. Crazy world. Not a great experience with Spirit Airlines I tell ya. Truthfully speaking, I would not recommend Spirit Airlines to anyone not would I fly with you all again. I'd much rather pay a little extra for Delta, AA, or JetBlue. Best wishes on future customer reviews! -Tracy"
Pros: "It was a short flight that got me to my destination."
Cons: "Outrageous fees for stupid things ($55 for a carry-on bag, really??) In the end, I don't believe I saved any money taking this supposedly budget airline, and it was a far worse experience than if I had just taken United. The website didn't work when I tried to check in, and the people at the check-in counter were rude and unhelpful. The boarding crew didn't bother to make any announcements when our flight was a half hour late. It took well over an hour for us to get our bags once we landed, and Spirit's baggage customer service people yelled at us for asking about the status of our bags. They say you get what you pay for, but I ended up paying a lot and getting nothing for it. Won't be taking Spirit again."
Pros: "The main flight attendant kept saying how much better Delta is than Spirit, so don't expect much, which was funny the first time, but then it got obnoxious. Whatever--people seemed to think he was amusing."
Cons: "Ir order to print your boarding pass, you have to have an email address and password and pretty much sign up for their barrage of email messages. I don't think you can have them email your boarding pass to you, and if you don't have one, they charge you at the airport. With the $42 fee for suitcase (which I don't understand) I really think it's worth the extra money to fly a real airline. Also took longer than usual to get suitcases when we landed at MSP. Oh, and they're so cheap they didn't post the flight number by the gate, and it was a half hour late leaving."
Pros: "Absolutely nothing."
Cons: "We were told that our flight was delayed, with no explanation. Then, we were told it was weather. However, weather in Boston was clear and then slightly stormy. They said it was a 'ground stop' which is for severe weather. People waiting for passengers in Boston said that the weather was not severe. Then, after waiting for hours, with a plane at our gate, our flight was canceled, without explanation. People received conflicting information from, a cabin pressure issue, to a severe smell aboard the plane, to a ground stop in Boston. Spirit could not book us on another flight or a different airline until potentially late the next day (we didn't wait in the 2-hour line to find out). This is the last time I will fly with Spirit. Budget tickets shouldn't mean budget service and lies."
Pros: "I will say it was on time, maybe even early."
Cons: "I had heard bad things about Spirit, and I just attributed it to their piecemeal charging. Having flown substantially, I've accepted that as where things are headed. Though I will say I was surprised they charge you a different price online for a carry-on, and continually increase at different steps. So $45 online to add a carry-on to $110 while boarding. Like I said, that doesn't bother me so much. The seats are the most uncomfortable. I can't believe this is modern cushioning. And when I asked for a pillow, offering to pay, the flight attendant literally laughed aloud and said, "This is Spirit." So even the employees know how bad this airline is."
Cons: "Seats were so small it was impossible to feel comfortable. Could not sleep because seats would not recline. Was rubbing shoulders with a NOT fat but thin lady next to me whole return flight and she bumped me several times when moving around. She was small is my point yet we still rubbed each other. You charge for water!!! You couldn't pour a5 free cup of water, really! You charged for bags & if I had known it was $42 per person each way, ONLY IF you paid in advance, I would have chosen another carrier. For some reason I didn't notice this very fine print when I purchased the tickets but it was very promentnt when you emailed precheck in email. On top of paying for a carry on your staff at the airports still tried to charge me on each leg of the flight - horrible service!!! At check in on return I saw a group of young people get surprised they had to pay to check in their skateboards, so it became clear your company is scamming people for checked baggage at the airport regularly because people are missing the fine print on baggage fees. If I add $84 round trip bag fee plus carry on fee all of a sudden your no better deal than other carriers and their planes are more roomy, seats recline, and they will serve you beverages. People can't fly 5 hour flights without something to drink!!!. I'll be sure to share my disappointing experience with everyone I know."
Pros: "Nothing - this was the most uncomfortable plane I've ever flown in."
Cons: "I was shocked upon entering this plane - it was the least comfortable, most creepy plane I've ever boarded and flown in. The seats were crammed in as close together as possible. The seats themselves were rigid, with a hard back and little padding, did not recline at all, had only a tiny tray table the size of a large cell phone, and instead of a seat back pouch there were just a few elastic bands. I put my water bottle inside the elastic bands and a flight attendant told me 'those document retention straps are not for your water bottle'. I was not impressed. The 'unbundlers' branding effort that Spirit makes did not in any way convince me that I was getting a better value. It was also a huge annoyance to have them attempting to sell us spirit airlines credit cards for the last 20 minutes of the flight."
Pros: "Crew stayed friendly despite an annoying delay. Information about the delay was first shared quickly (by the pilot I think)."
Cons: "After not even boarding before our departure time and then being told to deboard and wait two hours, there were several concerns. 1) The staff who handled boarding weren't articulate in the process and came off rude. 2) By the time we deboarded, all the kitchens were closed and even snack places were closing. So everyone who was now upset and hungry. 3) When it was time to board again, no announcement was made over the loud speaker, despite several of us getting confirmation that would happen when we first got off. 4) If it was my company, and I would have noticed the terminal was closing the shops and would have offered complimentary beverages to passengers during the flight. Almost everyone I talked to or overheard directly expressed their dissatisfaction with Spirit airlines and vowed they would not be using them again. An unexpected free soda would have been a cheap way for you to sway some people to give it another shot."
Cons: "Customer service was absolutely terrible. I thought that the walk-up fee for luggage would be $35/45 but when it was $50 I gave a shocked expression. Which, that's fine if it was advertised that way (I'm sure it was). But when the lazy desk attendant, who was doing nothing but holding a wall up, says "I can't believe people are shocked when you tell them that, it's like come on you know." I'm fine with you saying that when I'm gone, but when people are standing right there and can hear you while you are acting like they aren't even standing there....that is when you have a customer service issue. Although I wanted to lash into him, I felt like it wasn't worth it and much below my level, and I apologize for not gathering that person's name so you may address this properly. Understandable that there are delays, but there shouldn't be a delay EVERY time that a person fly's on a certain airline. I'll try to print tickets online and it says error, but then need to have a discussion about why I am not paying $10."
Pros: "The boarding was great & efficient."
Cons: "Crew- Josh, a blond, & brunette. The brunette arguing with passengers. Not explaining the Spirit policy that "Everything costs including water!" Getting an attitude and stating " don't be looking at me like that after the price was stated." Then during the landing process while gathered in the back galley... Spoke about ... Hoping they don't miss there train once arriving at the airport, these people move slow, Josh - We do have 6 wheelchairs but we will see if they can miraculously walk once we arrive. The brunnette, 19f (the water passenger) better hope I don't have the marshals waiting for her, let her look at me one more time!" I was sitting in row 24... Yes I could hear it all.... Completely UNPROFESSIONAL...!"
Pros: "There's a baggage fee that should've been mentioned by KAYAK!! When I first check online it was $25 then I check again it was $40 then when I tried to pay it in person it became $50. The agent that help people at the counter was very rude, they don't have no people skill whatsoever. They moved the gate which is fine..... But the previous flight just got off and they don't even bother to clean the plane because they were running late. Granted the stewardesses are polite and the pilot is really good..... It was a smooth ride and landing...... But it was supposed to be a 5 hour flight...... I was supposed to be in Vegas by 9:45pm..... But now is 1:45am and I'm still in the plane waiting for the gate to be open...... 4 hours delay........ !!! It just turn to be a 9 hours flight!! Almost double the time!!! Ridiculous!!!!"
Cons: "Hidden fees!! Poor customer service!!! Bad experience!!!"
Cons: "Spirit airline unfortunately does not know what customer service means... Check in staff rolls their eyes, refuse to help and gets upset when asked questions. Then they say "it's more important to get the plane taken care of then deal with the bags"... Back story, almost 2 hours waiting for my checked bag... Every time we asked someone for info or help they took off and hid. The manager was not helpful and there customer service call in line was rude, and can't get anyone to call back. This coming from a person who believes in killing with kindness.... If u need help/info u better be nice. I approach in a very kind understanding fashion and still treated like I'm a horrible person who doesn't matter. I'd rather pay a little extra money for a plane ticket and be treated like a person."
Cons: "Flight seems cheap at 1st but by the time they charge you a fee for everything (including to sit next to your travel companion, carry on, etc. etc, it became more expensive than if I booked with a "real" airline. Seats/tray tables were smaller than usual. Flight crew was rude and Latino attendant giving announcement had such poor English and spoke so fast we thought he was actually speaking Spanish. I'm glad we didn't have an emergency or I'm sure we would have had a fee for oxygen masks or life vests before we could use these. I will NEVER fly on this low budget scam airline again!"
Airlines flying from Washington to Hawaii have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Washington to Hawaii
Masks required on board, masks provided on flights from Washington to Hawaii
Social distancing seating
Middle seats unavailable to book on flights from Washington to Hawaii
Testing for antibodies, testing for symptoms for flights from Washington to Hawaii
Waiving of change fees. Search flexible flights from Washington to Hawaii