It was easy to check in, to board, and in time to take off and landing.
I got a good seat, it was small with very little room. But it was fine. I got what I paid for and arrived safely which is the most important part of travel.
Rough landing but the flight attendant made it into a joke and everyone relaxed and laughed. Very nice staff.
Nothing. The crew did well with a relatively full cabin.
A cup of coffee would have been nice instead of just water.
Pros: "Crew was great."
Cons: "Boarding process was a bit chaotic"
Pros: "The crew did the best they could considering the delays."
Cons: "More information on the three-hour delay"
Cons: "The quality of the video streaming was really low. It was disappointing."
Pros: "The crew went out of his way to help us!"
Cons: "The landing was the worst I have ever experienced! Must be a student pilot or something! Been traveling for many years and never once vomit! I almost did in this flight! twice!!"
Pros: "The crew was amazing. The seats were comfortable."
Cons: "The thermal control in the waiting area of the pearson airport before boarding was uncomfortable."
Cons: "Seats too narrow."
Pros: "Crew was great. Seats were not comfortable."
Cons: "Slightly wider seats."
Pros: "Crew is always polite and friendly"
Pros: "Was the crew amazing, seriusly, we loved."
Pros: "Great service and on time."
Cons: "Your website did autofillmwith the passenger name and I had to pay extra to get the bame changed. Pretty bad. Not using your site ever. Thanks"
Pros: "The staff was really friendly and accommodating"
Cons: "The plane had no onboard entertainment system and most of the plane had malfunctioning power supplies for your personal device. the plan was not clean and the pilot Had a horrible landing."
Pros: "Nice staff. Comfortable seats.. easy boarding."
Cons: "No air conditioning til we took off, both on our outgoing and incoming flights. That was very annoying as I actually had trouble breathing!"
Pros: "The flight was great the attendants sweet and polite"
Cons: "The seat didn’t recline"
Pros: "Liked that personnel are diverse and inclusive."
Cons: "Personnel at West Jet counter did not communicate clearly and loud enough for passengers to hear compare to other persons from other airlines like Delta wherein person spoke clearly. Suggest further training on communication skills."
Pros: "Always pleasant to find that in an 'ordinary' seat my knees are not embedded in the seat in front of me. The USB power at the seat is important - I know everybody has it now, but still worth saying."
Cons: "Elbow crunch by a passing service cart is an unpleasant way to awaken from a doze. Is there some way that service people can be a bit more aware of (living) obstacles?"
Pros: "WS Care Center staff Minmico (think it was her name) arranged the 4:15 flight instead of the 6 pm flight but only because I requested her to check that flight when I returned to the CC to find out if it was possible to get on an earlier flight. I should have been advised when I first arrived at the CC from my delayed flight from Toronto that I could check back at the CC to see if there was a cancellation. Minmico allowed me to use her phone a couple of times to call my husband to advise him of the changes in my flight, which was very helpful. She tried hard just prior to the flight departure to have my bag delivered to the 4:15 flight but was unsuccessful. She gave me food vouchers, which I liked. I also thought the WS CC staff in Abbotsford was very helpful explaining the process for making a baggage claim when my bag didn't arrive due to my last minute flight change - the $100 voucher was appreciated when I picked up my bag the next day."
Cons: "Had to sit in the plane for almost 2 hours because the computer was being fixed on the plane. Crew did not communicate in a timely manner about when we would be flying.The plane should not have been in operation if the computer didn't work and passengers should not have had to wait on the plane for two hours while it was fixed. I missed my WS connecting flight to Abbotsford from Calgary and was only rescheduled on a plane departing 6 hours later! No one at WesJet Care suggested there may be a cancellation on an earlier flight - I had to arrange it by returning to the WS Care Center. I just barely made it onto an earlier 4:15 pm flight but without my bag which was put onto the later 6 pm flight. I chose to return the next day to pick up my bag."
Pros: "I love we are still offered a drink and pretzels or cookies"
Cons: "It would be nice to have a few different options. Possibly fruit or vegetables or chips and dip. Mixed nuts or a granola bar."
Pros: "Seat comfortable"
Cons: "WestJet app to watch movies and tv not available. Only old screens in back of seats."
Pros: "Very comfortable and smooth"
Cons: "Due to the fact that my trip to was not clearly indicated as non stop it is the first time in thirty years of regular travel that I did not have a direct flight to Calgary. Then I was not able to change my flight at the airport even though there was room available on a direct Westjet flight leaving as close to the same time. But the worst part as after landing we waited for a very long time for the plane to pull up to a gate (unnecessarily burning fuel and poluting the environment). And finally we waited another very long time for the doors of the plane to be opened for disembarkation. More than 3/4 of an hour waiting on the ground after a one hour flight very late in the evening. As a result I hat to take a cab home from the airport. Now I will try my best to not fly Westjet."
Pros: "The luggage was taken good care of"
Cons: "There wasn’t any complimentary gluten free snacks :3"
Pros: "Flight delayed but gate agent sped up boarding to make up lost time"
Cons: "Q400 not a comfortable aircraft. Lack of baggage space."
Pros: "Arrived on time"
Cons: "Wifi expensive and didn't work properly"
Pros: "On time Flight. Nice and friendly staff. Assistant at the check in Kiosk."
Cons: "Inattentive baggage security and check personnel."
Pros: "It is always an adventure flying into Lethbridge....maybe I should leave it at that. The crew both inside the terminal and on the flight were great, the service is great. It’s a very loud ride....if you have noise triggered headaches....I’m sorry. You’re in a flying cigar tube....up close with every other passenger and the open cockpit is a new experience....but totally fascinating too. The pilot and co-pilot are young but very compitant. The weather has a huge impact on your flight because if there is any wind you will get tossed around and the landing in Lethbridge is more of a roller coaster ride. Let me sum it up like this....if your not good with REALLY loud noise, or claustrophobic, or have any motion sickness issues.....rent a car and drive!!!"
Cons: "Don’t need to get there the 90 mins ahead as AC states is the policy, especially if you are on the 5 am flight because they aren’t. I made that mistake arriving at 3:30 am for my 5am flight and no one showed up til after 4am. It was really annoying to not know that ahead of time."
Pros: "On time. Quick flight. Reliable"
Cons: "Food was cookies and coffee"
Pros: "The trip to Vancouver was good.....flight attendants very courteous and friendly as usual."
Cons: "Not any bodys fault the crew were trying to be supportive. multiple babys all around the area beside accros and a few rows down. maybe set them all to teh back would be better"
Cons: "everything was excellent especial flight pilot wonderful keeping good information about landing .... I was very happy I Will use back again"
Cons: "I had a very rude and mean flight attendant. I was yelled at and wasn’t offered any beverages or food afterwards. I was ending a phone call with the rcmp and without rudely hanging up on him due to my truck being stolen and being out of the country for 11 days. I was yelled at from 6 rows away in a very arrogant rude tone for the whole plane to hear. I was embarrassed and uncomfortable for the rest of the flight as well as being in a bad mood. Not being offered any beverages or food afterwards also made for a long flight. Was not impressed in the slightest as I fly with west jet every week and have never had such a rude flight attendant."
Pros: "Lots of room- great aircraft"
Pros: "Excellent flight got in half hour early. Which was quickly eaten up by ground staff at airport not being prepared broken people movers and waiting for luggage. But the flight was half hour early LoL."
Cons: "Man claimed he didn't like flying and this was an excuse to get drunk! Please be more smart serve concious. People staying at the same hotel in Barbados claimed he was fished out of the pool twice! And he got on the park and fly bus"
Cons: "There is none."
Pros: "the crew are always great. the flight was on time and fast!"
Cons: "the whole "put your own tags on the bags and load them". we spent 5-10 minutes trying to figure it out. There was someone that came over to assist us and it was still not user friendly. there were not in flight television system. I guess I am spoiled now."
Pros: "Service was great. Seats seemed to have shrunk. I sat in a middle seat. Hmm."
Cons: "It's been more than 50 hours and I still haven't received both of my checked in luggage"
Cons: "Hard seats no padding extrely uncomfortable"
Pros: "No stops,"