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Pros: Head flight attendant who gave all the message was not friendly, rushed through her messages like she was not enjoying herself at her job.

Cons: We left the gate late by 20 minutes only to stand in line with 8 or so other planes waiting to taxi to runway for take off. No explanation was given. However pilot did make up 30 minutes of that time in the air.

Cons: More than an hour late departing. Added to that it was almost an hour before luggage appeared. Not West Jet’s fault but it made us even later resulting in some of our long drive of our drive to Grand Canyon being in the dark.

Cons: The first flight was late because the personnel was forgotten at their hotel. My luggage was lost’

Pros: Gate crew was informative but the news they had to give us was extremely disappointing!!

Cons: It would have been better had the flight left for Calgary so we wouldn’t have missed our connection to Cancun and then had to drive to Vancouver and spend the night in a hotel and leave the next day ultimately loosing an entire day of our planned holiday.