I am puzzled by the other reviews. This was my 8th DC/Moscow roundtrip. Great personal entertainment system. Very pleasant flight crew with good English. (I get superior service even when the flight is full.) Far better leg room than United trans-Atlantic flights (I am very tall so this is critical). Food is up to par with other airlines. By comparison, I do everything I can to avoid the United cattle-car flight from Frankfurt to D.C. I am 8 for 8 on these flights making Aeroflot one of my favorite airlines. (I have also flown Aeroflot Moscow/Baku and Moscow/Bishkek.)
Flight assistants could smile a little more. She kept talking to me in Russian and looked quite impatient when I didn't reply, but I didn't even understand that she was talking to me. All in all a good experience
Old fashioned seat, no usb to charge my phone, battery went ;off and couldn't make a call to my family to assure them of a half way safe trip while stopping over for almost 6 hours in Ataturk Intl. Airport, Turkey.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
Boarding is always a bit confusing as I stand around unsure of when to board. The crew is very courteous and professional and even on a short flight the food is great, especially the chocolate.
The entertainment was not great but it was a very short flight.
My screen was broken, so I was unable to watch anything on the flight. The food was poor. I made it to Istanbul Istanbul fine, it just could have been more enjoyable.
The service provided by the airline crew was magnificent. I enjoyed the entire flight from my departure point to the arrival point. Turkish Airline is my to go airline herein henceforth. I will implore prospective travelers to give the airline a shot (try). I can unequivocally attest that the decision to do so will not be regretted.
The service, polite flight attendants, a variety of entertainment to choose from.
The fact that there was no vegetarian or pescaterian option by default, the choice was only between beef and chicken, but there was no option to choose fish, or plain veggies. And the seats were uncomfortable.
The food was not sufficient. Only one choice of food which is pasta was served as the chicken was finished. This happened in both flights. They didn't have enough drinks as well.Boarding took a long time. More staff needed to ease boarding stress
Delayed for almost 2 hours before boarding; and this problem of no USB to charge phones from Abuja to Istanbul is a frequent problem, old fashioned seat and aircraft. Some of the air hostess were mean and hoarding foods.Nigerians patronize Turkish Airlines a lot. Turkish Airlines need to improve better and treat customers right.
The only direct flight between Moscow and Washington
The flight was late, the menus had no relation to actually available food, some of the passengers were obnoxious drunks and crew didn't want to restrain them even after repeated complaints of harassment. Not the first time either, so this is a recurrent problem. On the other hand, if luck is with you, you may get few unusually nice flying companions or enjoy some offbeat movies.
The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.
Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."
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