First trip from Tulsa to Houston by air. It went by quickly. I watched half a movie and continued the rest on the next flight. Staff was considerate and helpful.
The crew was incredible. The pilots were so fantastic. The smoothest landing I’ve ever experienced.
The flight attendants are always fantastic. My only issue – and it was on my Haneda to Vancouver flight – same as my Vancouver to Osaka flight – I had a confirmed special meal and they had no record of it on board. I tried to confirm it with the gate agent in Fukuoka, where I initiated the day, because of the mess up a month ago, and she said that they can't confirm special meals. I'd have to see when I got on board.
Great transfer of luggage from my flight with Osaka to Tokyo then Tokyo to final destination in Chicago
Great experienced staff and very pleasant compared to some other international airlines
Flight was good and comfortable, even for long haul economy. No complaints.
Check in was fast, lounge was good. Special section for ANA passengers in the Plaza Premium lounge. Boarding was organized and quick. Crew was very nice. They ran out of the Japanese meal so they asked me to switch to the international meal. Beef was room temperature and not hot. It tasted ok. Japanese meal was served hot. Movies were not great. Chair was very old and recline was not good. TV monitor was very old and not HD. Plane layout in business was 2-2-2. Should switch to the 1-2-1 layout for more privacy. Overall flight was average to good. Service was good but hard product should be updated to compete against much nicer Taiwanese airlines.
They lost my luggage on the inbound flight and then lost it again on this flight. I called online travel agent to change earlier flight to get a longer layover in Vancouver but ANA denied it
Suite lounge in Honolulu is very exclusive and boarding from the lounge into the plane is unique. First suites were huge and comfortable. Japanese meal is like a high end omakase meal. All the staff were very kind and provided sophisticated service. Fast Track upon landing was appreciated but not needed this time because immigration was so empty and easy.
I like the service very much. The food just okay but maybe different culture who like, who don't like.
I got sick nothing contagious but distressing and the care I received by Kayla? Keighly the flight attendant will be memorable for ever. Thank You
We were told the flight was delayed 5 times, then it was moved to the next day.
Flight delay was communicated before leaving for airport which caused it to be a non-event. Great flight and crew!
The flight attendant, a black woman with curly hair who sat near Row 21, was wonderful and kind.
It took way too long to diagnose and solve the problem of a broken crew member cabin seat. Though compensation for the volunteer who left the flight was very kind.
We fly American Airlines quite a bit. And we always fly business class when traveling internationally. We were a bit disappointed with the comfort of this particular plane as well as the entertainment options.
The AA staff person who checked our bags was curt and almost rude. The FA also seemed unhappy doing her job. Overall it was like riding the school bus back in grade school.
They are still charging me after taking 466 and 833 for round trip from AR to to Bradley airport from 19 to 21. Then poor experience. Am hurt and I will say it on social media. Please stay away from this airline. I see in my bank account they are still taking 644. Am trying to stop it. I used to fly United airlines and I suggest that if you don't want extra charges and good service you go back there. American airlines delayed my flight again and I was late for my meeting, no recompensation but charging me over and over.
They changed our Gate 5 times, and concourse twice. Changed our seats twice.
Pitch was very small. Knees were on the seat back in front of me.
