The boarding process was efficient and quick. The seats were comfortable. The food was good. The service was excellent. We had a lovely flight from Seattle on Korean air
Flight crew was fantastic. The aircraft was meticulously cleaned at all times. The crew was continuously checking to see if the passengers were ok.
It was good, I liked the self-serve snacks but it was a little difficult to get the alcohol, which is understandable since I wouldn't want kids sneaking it.
Friendly flight attendants and gate agents. Very clean plane and food was good!
I was unable to select decent seats, and so I was stuck in the middle seat because it was selected for me
There was a lot of partial tv shows but not enough to last the flight. The food was incredible! The crew were so helpful and patient. Lots more space than what I usually get on an international flight. Very comfortable!
Stingy on the drinks - 15 hour direct flight and could barely get attention for some water
Not many people, so you can lay down on two seats
It would be better if flight crew can clearly communicate in english. But they are kind and accommodating. Food is good, especially the sandwiches on the self-serving snack trays. They are better than the ones served. Boarding was organized.
The flight crews were extremely professional, helpful, and courteous. Departure and arrival times were accurate. No delay. I will use K airline again. Thanks
Reasonable fair, good service, in sum, I am very happy!
Seating was good in the economy with plenty of leg room. The seat cushions were a little firm though, especially for such a long flight. All meals were Korean as would be expected. The food was typical airline quality. Edible, but not something you would recommend to friends. Inflight entertainment was also all Korean but Korean tv and movies are made well and you can find something to watch. Just be prepared to read subtitles. Overall it was a good flight, especially for the price.
The person in front of me was rude. He may came from some communism countries and don’t care of other people. No common manner and sense between human being.
The staff were very friendly, and the flight was comfortable. That said, there was no option to specify dietary restrictions before the flight, so you may need to bring your own food. Also, there was no wifi available for the flight, though there is an in-flight entertainment console with many Korean-language shows and movies.
The legroom was great for a 5’11” person. The 11 hour direct flight had two meal services included in the ticket price which was less than other airline’s cost without food service (Canada air)from sfo to incheon. The airline is focused towards Korean nationals with the onboard entertainment selection of Korean movies but English subtitles were available. Overall premia air is a great option to fly from the US to Korea.
Plane and service were great. The entertainment is only for Koreans. Wish there were vegetarian options for food. All in all pleasantly surprised. Economy premium was quite good.
Great airline, but there was no English entertainment (movies or shows)
One of our luggage items was damaged during our flight to Newark from Incheon. Although our email communication was not responded to, when discussing the matter with the staff at the Newark checkin before our return flight to Incheon, we were provided with a free replacement luggage item. This customer service was, overall, very satisfactory.
Some favorite food ran out of service and I have to eat what was left available. Also I had to drink cold red wind! Why could not have been kept in room temperature?
Plan was very clean and very comfortable seat Very smooth flight without any engine noises.
The gentleman at the gate I think his name is RIE was exceptional
I was given middle seat on this flight and prior Boston to Seoul flight That is a problem for long flights, Kayak system did not give me a change to select my seats and assigned me middle seats regardless of my elevated status in Delta. This needs immediate attention.
This flight was no comparison to our prior flight. I'm thinking it all has to do with the age of the aircraft.
A 12 hour flight during the day with one real meal service - are you kidding? Also the breakfast was one of the worst and not what was listed
2 of the seats in row 31 the entertainment system was not working, and one seat the tray table did not go all the way down. Flight arrived early and departed on time which was great.
Waited at the usual crowded gate at DCA where one ends up standing up because there aren't enough seats.
The flight attendant on Korean airline was a super nice. it’s one of the best over-sea airline I flew so far.
Delayed take-off. Very small plane so very scary with lots of bumps during the flight. Would never fly Delta on short flights in small 80 seaters plane again! Felt relieved when landed.
Inexpensive, got an exit row aisle aeat with no middle passenger, bought a great breakfast sandwich, flight comfortable & arrived ahead of schedule.
All in all it was a long flight in economy class. There’s only so much comfort one can expect on a plane. The seats felt exceptionally hard and as an over 6’ individual I’ll seldom feel great about legroom. The food was good and the flight crew was great. The headphones provided for the movies were terrible, though
My flight was delayed so bad i missed u it so i just said never mind
Delayed 2 hours while stuck on the aircraft. If the luggage was properly loaded the first time we probably wouldn’t have been delayed at all
1. Everything was satisfactory concerning the flight. 2. Can't think of what could be better right now.
Onboard staff was courteous, helpful, responsive and friendly. The boarding process was disorganized, poorly communicated, and disheveled. Gate agents were yelling instead of using the PA system, didn’t communicate the timing delay of our flight, and created an atmosphere of chaos rather than order and communication. As far as I know, there was no reason for their. I would hate to see how it operated under extreme conditions. I’ve never seen United Airlines operations in such a state.
The flight did not have its customary snacks during the flight. Apparently they were never loaded on the plane.
Worst service- attendants dont want to help and sat us in front of bathroom
We sat on the hot plane for ours with very conflicting messages. Some (most?) of this may be due to the flight control staff, but we were also repeatedly getting "we are leaving"/"we are not" messages. It was very uncomfortable
Staff could’ve been a little more cordial. The men were much more friendlier than the women. My daughter and I also missed the 2nd to last meal as we were sleeping but that is on us.
Like: departed and arrived on time. Unlike: Food options for purchase allways bad, 1 of 2 of the crew members not very friendly at all. Seats and leg room aweful. At this point I am thinking on switching to AA.
United Airline crews were very friendly and very attentive. 12 hours flight was gone like in a shorter one.
Terrible food, unprofessional flight attendants, and an uncomfortable seat. The food they provided was the worst I have ever had since I flew. They were worse than any cheap food you can get at convenience stores. I feel that a racist looking fight attendant was scanning me as she was passing by me. A man sitting in front of me fully extended his chair to the back, so I had virtually no space to eat with reasonable comfort. Many people were so inconsiderate of others and fully extended their chairs to the back that they did not have enough space to eat. Flight attendants ignored these situations and never bothered to tell passengers to return their chairs to upright positions during the mealtime. I want to be comfortable and don't care if others feel uncomfortable because of me. Those were the dominant thoughts of people in that airplane. I paid more than $2000.00 for this terrible experience.
There wasn't much leg-room, and although I requested a vegetarian meal, there was an error and I did not get one. Everything else was excellent.
The flight was excellent the problem was that my luggage was damaged (zipper pulls ripped out) and it is difficult to contact the number to claim the damage while in another country and going back to the airport is not an option and no matter what I tried I got the same response to just call the number that is not possible for me to call in the first place. So very disappointed that I can’t claim such damage and that now I have to take part of my trip looking for a new luggage.
Bad. Staff needs training on hospitality. I was on emergency flight and being s vegetarian had no food served. Air Canada should carry at least additional neutral trays of food.
Alright. 15 hours is too long of a flight. I wish the connection was out of Vancouver like it was on the first galf
Good entertainment but couldn’t use the free wifi. I put in the seats and last names it didn’t let me through.
I never understood why I couldn’t add a bag in the overhead cabin where I was seating..eventually the bags/suitcases were from other passengers that weren’t at my seat. How inconsiderate and most probably we paid the same price…
The gate and check-in were a nightmare. Even though my itinerary only had a layover in Vancouver, I was required to recheck my luggage, then I was required to pay $135 for a reason that I still can't understand-the agent's explanations made no sense. I am furious with Air Canada. (On top of this, my flight to Seoul was delayed and I ended up missing my connection to Ho Chi Minh City.)
There was a crying baby on board, and it was really loud and annoying. Otherwise it was very good.
I wasn't able to get on the flight because they didn't tell me about the form
