Pros: "great service in business class"
Cons: "food selection could have been more westernized!"
Cons: "Boarding was chaotic and lack organization. Limited drink selections and should include club soda. Food was bland!"
Cons: "They couldn’t find my reservation. I almost missed my flight."
Cons: "Very unorganized and dirty inside cabin"
Pros: "The flight was fairly smooth. There was a good selection of movies."
Cons: "Coming off the plane in Nanjing was frustrating as they were totally unorganized and the plane was delayed because of this. We had to go through customs and recheck everything. We then went back on the same plane to the same seat. Kinda confusing but all in all it was okay."
Pros: "La puntualidad en los vuelos."
Cons: "Servicio al cliente un poco deficiente en shangai nos trataron súper mal."
Pros: "Very efficient boarding process, no complicated line system. Crew works expediently. The screens are large (though the selection of recent films is somewhat poor) and honestly I thought it was more spacious than international flights usually are in economy. Good news is I was able to sleep. I thought food was fine but the Americans next to me clearly weren't familiar with airline food or Chinese food generally..."
Cons: "Crew is kind of brusque and utilitarian, not a ton of hospitality in coach. They will make sure you follow directions (i.e. take your headphones off during safety instructions, put your phones away during take off, open/shut the windows at the exact right times). Small trade offs for the value you are getting..."
Pros: "No entertainment available No food offered It was a short flight from Shanghai so was a typical experience"
Pros: "Then entertainment selection"
Cons: "Disorganized Grumpy staff"
Pros: "The flight attendants and ground staff are always friendly and helpful. I get great deals on China Eastern flights.I just went to Honolulu from Taipei for less than $700 USD I just hate that long lay overs come with it."
Cons: "I hate that in order to get great prices flights you have to have crazy long lay overs. For example my flight to Honolulu layer over in Shanghai for 21 hours. Before my flight f4om Ningbo to Taipei, I had a 10 hour lay over. I spent more time waiting for flights than actually airborne. I honestly never enjoy the main entres of the meals on this airline."
Pros: "Good movies, food excellent, service great"
Pros: "Crew was very friendly, TV/movies were good, and food was tasty."
Pros: "But flight attendants made it very easy to board (checked everyone’s passport while we were still seated waiting to board plane before we were called up, no line)"
Cons: "It was ridiculous. Absolutely no compensation."
Pros: "a little tricky to do, but you can reserve seats before your flight with the ticket number given to you beginning with “781” on china eastern’s website."
Cons: "in flight food mediocre. boarding process in JFK is a big cluster. can be difficult to find space for luggage in overhead compartment if you arrive late."
Cons: "No hotel was provided for 24 hour stay.It is mentioned on their website to provide hotel for trips from Yvr"
Pros: "Amazing service by the in flight staff! Snack and drinks non stop and so friendly."
Pros: "clean plane, good crew, good food."
Cons: "The smaller plane on this flight was being pushed around by the hough winds."
Pros: "Service transport from the lounge to The aircraft"
Cons: "The line at the counter getting the boarding pass and the long walk and not clear directions at the transfer are. The worst feeling in the hole trip"
Pros: "Same lie flat seat which is fine, entertainment is limited to about 15 movies. They run the cabin too warm (had four flights with them this trip all about the same). Good crew, friendly and professional. Food was about same as other Skyteam partners. Biggest issue by far is they serve an extra meal about halfway through the trans-pacific flights that makes it impossible to sleep for the flight. Full lights on, smells, etc.. Also Pudong/Shanghai airport is not well ran these days with poor food choices and no 24 hour food services except vending machines, and no heat in winter. Some gates are about 50-55 degrees F."
Cons: "Biggest issue by far is they serve an extra meal about halfway through the trans-pacific flights that makes it impossible to sleep for the flight. Full lights on, strong smells, etc.. Also Pudong/Shanghai airport is not well ran these days with poor food choices and no 24 hour food services except vending machines. They also run the cabins too warm. Airport had no heat in winter some gates in Pudong are about 50-55 degrees F."
Pros: "Good service"
Cons: "There was no soap in the restroom the whole flight."
Pros: "The crew, the food, the entertainment, all of the things onboarding are excellent. Very comfortable!"
Pros: "the plane was new, fairly comfortable, crews could speak somewhat ok english"
Cons: "they changed the original departure time to earlier but then it was departed later than the updated time. food was on scary level"
Pros: "Cheap The plane was new and in good condition."
Cons: "Service was so so. They are a bit cold. The connecting flight I had to make was too tight - so I had to run to the next gate. Even if in airplane mode, you can not use a phone at all. I've never experienced this on another airline."
Pros: "We didn't crash, and the crew spoke some English."
Cons: "The seats were uncomfortable, the movie options were limited, I couldn't get English subtitles on e flush movies which I needed because the only headphones one could use were the provided ones (due to the jack), but the sound quality was so poor and airline so loud that I couldn't follow. Also there was no menu or schedule to anticipate meals, and I was left hungry even with what was provided (14 hour flight). Certainly not Emirates."
Pros: "Great price with decent service."
Cons: "Overall no complains."
Cons: "Wondering if I can as a n the right flight out of PVG - luckily yes..."
Pros: "The actual flying."
Cons: "Not only dis I not like your severely lacking itinerary, it ended up costing me $500 additional dollars. I can't believe that you didn't add information on my itinerary that our plane would be landing in a different Chinese city than what was listed on YOUR itinerary. It showed only one stop in China rather than two. I'm still not sure if we were suppose to remain on the plane,depart and re board, or if we were to catch a connecting flight for the rest of our journey. As it happened, we ended up getting a hotel and had to buy another flight out of the country because we would have been in violation of China's 72-hour visa requirements. Otherwise, they could have gotten us on to our destination free of charge(minus the unexpected hotel stay). i have never really liked your shorthand style itinerary and if you choose to continue to play loosey goosey, I will not choose your website again. Additionally, I strongly feel that you should be held responsible for your lack of information, especially when traveling thru a foreign country."
Pros: "Very smooth boarding and in-flight service. Friendly attendants. Had vegan meals that were tasty and good quality. Flight was not full, so we had a free seat between us."
Cons: "Attendants spoke reasonable English, but there were a few points of confusion. Online checkin was not available, but this was not clearly stated on the website, so I wasted time trying to sort things out. The customer service phone line was down the day before our flight."
Pros: "The cabin crew were all very attentive. You just rang the call button and they came quickly."
Cons: "The food served was not that appetizing. I realize it is airline food, but not enough to fill you up. The deserts were not that tasty. The crew served soft drinks with no ice and give .you only 1/2 a glass full. Should give you a full can because you get thirsty quickly."
Cons: "The flight was cancelled due to weather, and they did not re arranged the rest of my flights to Jacksonville Florida"
Pros: "Was fast and smoothly landed . Desert was awesome, but meal was strange."
Pros: "We got snack and drink for a short flight with big smiles"
Pros: "On time, comfortable. Great flying experience."
Pros: "We departed on time, and boarding after we returned back to the airport the 2nd time was efficient."
Cons: "The flight had to turn around halfway back - due to "mechanical issues". Arrived home 4 hours late. English language ability of the crew is appalling. They generally don't speak any other than what is in their crew manual..."
Pros: "That I made it home safe."
Cons: "Maintence delay? Maintenance should be taken care of before the plabes are in use. Not while people are waiting to go home or vacation. No time specified for duration of delay. Changed multiple times. Boarded us with no AC, so it was burning hot while waiting to take off. Crew wass unresponsive to questions."
Pros: "Crew was nice as always. Appreciated them telling person before to put chair in upright position just while I ate. Food was great too. Definitely tip top for airline food and better than anything domestic airline, of course."
Cons: "Boarding was a little bit weird because it seemed non-English speakers were getting slightly different directions, but that's all. Only knocked off a star for comfort because it was economy, but really liked the spacious overhead bins."
Pros: "Managed to get a seat in a good spot which more legs soace"
Cons: "Chinese regulation forbid the use of any cell phone during the entire flight... even in flight mode!!! This is utterly frustrating and annoying, especially when the flight is 15 hours long!!! Also food was meat only, no possibility to get fish or vegetarian"
Pros: "Comfortable seat, nice staff. Clean plane and boarding was easy."
Cons: "Only one meal option served. It was seafood, and the whole plane smelled. As per usual, the flight was delayed due to delays at Pudong Airport."
Pros: "Getting out of Shanghai, after having to pay for flights, we had already paid for"
Cons: "We have no idea how to get a refund on our two paid for fist/business class tickets??? Help!!!"
Pros: "The in-flight service was on the same level as any international airline."
Pros: "I loved the movies and my seat. And the captain was very informative. Plus i appreciated the map working. There was only two downsides: the Cabin Temperature and the Food was absolutely terrible. ONLY COULD EAT THE ROLL."
Cons: "boarding was late no vegetarian food in spite several requests. botched up itinerary took me hours of convincing before I can get boarding pass."
Pros: "I loved the airplane! Half the flight attendants were super nice while half was just emotionless."
Cons: "Food was absolutely disgusting and entertainment was okay. However, I don't understand why no electronic devices are allowed during flight. No cell phones and no laptops? Can someone please explain why?"
Cons: "No drink was provided"
Pros: "The entertainment was good. Food from SFO to Shanghai was better than Shanghai to Toronto."
Cons: "On our flight from Shanghai to Toronto (September 27th, 2016 @ 12pm - flight MU207) was total madness. A lot of the passengers were out of control. I've never seen anything like it. The amount of people walking around were unbelievable. People were playing cards, doing jumping jacks and tai chi around the emergency exit. None of the flight attendants tried to control the crowd nor informed them that they shouldn't be doing that by the emergency door. We had to inform the flight attendants of what was going on while they were hanging it or doing whatever they were doing in their own area. If that wasn't stressful enough, the passenger behind me started punching my seat and shaking my headrest multiple times because he wasn't happy that I had my chair reclined. EVERYONE HAD THEIR CHAIR RECLINED. We called the flight attendant and she apologized for what the man had done instead of putting him in his place and him apologizing for what he did because not long after she left he did the same thing! I've never experienced such a horrible flight and I've been on over 20+ flights just this year. China Eastern really needs to train their flight attendants better and teach them how to manage passengers when they are out of control. I've never written any reviews before but this was just such a terrible experience that I needed to leave this review."
Cons: "Board was terrible and felt very rushed. You really need to pay attention in shanghai. Because the boarding happened 10 minutes before the scheduled departure we ran behind schedule and hat to wait hours on the tarmac to take off. Plane was old with now entertainment. And once again they lost my bag some how"
Cons: "Just the passengers continuing on to Hangzhou were told to wait on the plane. Then after all the other passengers left, we were told to get off as well. Then we were told to stand and wait for at least 20 minutes, then routed through the airport to join the first group of passengers on the plane to go through immigration, where one of the immigration officers was yelling out us. Then we had to wait at least another 20 minutes before we were led to the check-in counter where we each person needed to get new boarding passes. This process took at least a half hour. Then we had to re-enter the regular security line to reboard our flight. When we landed in Hangzhou, this process was essentially repeated, except that this time we collected our checked bags and went through customs before having to go to the check-in counter, again, get a new boarding pass, again, and then go through regular security to continue the remaining leg of my flight. I've never seen such an inefficient transit procedure in my life!"