Our flight was canceled a few hours prior to our scheduled departure. I was advised to book a new flight on another airline and we would be reimbursed for the original flight. Of course, that was denied and we're out $700. Many Alaska Airlines were canceled that day due to computer issues. This is completely unfair to us and we should be reimbursed for the extra money we had to spend.
My daughter and I were seated together, but our TVs weren’t working. They moved us to different seats with working tvs, but we couldn’t be together anymore.
I hope you can influence the airport at Papeete. It is in need of upgrading. Only 1 plug to charge in the open area, only 2 once you have passed security. Security was extremely outdated. They had me turn on my computer, and my camera. 9/11 was a long time ago. There were only a few ceiling fans so the comfort level was really low while waiting for my flight.
The staff on the flight were very friendly and willing to assist in anything possible. The food was plentiful, and the trip went very smoothly with the flight, arriving an hour early. Very impressed with the flight attendance with Air Tahiti Nui!
I’m not an airline food fan but the service was excellent!
There is no legroom for someone who is even a little taller than average. The woman in front of me leaned her seat back all the way, so that my knees were wedged up against her seat. When I asked her to adjust it, she flatly refused, and the flight attendant basically told me that I would have to put up with it - for an 11-hour flight! I will not use this airline again.
Really good experience. Was reasonably priced, Boarding was easy, on time, and service was great. No complaints at all :)
I always love flying with Air Tahiti Nui: the flower when you board, the colors of the pillows/blankets, the fun safety video, etc. It brings the charm of Tahiti to the plane, which is very relaxing. Food was great. Only weakness is the entertainment system, which did not have a lot of interesting content, so I ended up watching Netflix shows I had downloaded to my phone. The other issue was not related to Air Tahiti but the Seattle airport, which made us wait for 1 hour at security. Ruined the whole flying experience and almost made me loose my next flight.
The service was really nice. The wine was great and the food was good. More water offered during the flight would have been nice.
Booked family of 4. None of us were seated together. Desk agent would not make any seat adjustments. Gate agent would not make any seat adjustments. Had to negotiate once on board with other passengers to trade seats. Don’t understand why you would separate seating of family all booked on same reservation. Was not able to select seats on Kayak nor Air Tahiti prior to airport.
7 hours delayed due to operational issues on United’s end. Basically laziness.
Short flight but an "eager to help" crew made the journey more enjoyable!
During booking, I kept trying submitting my payment from the Mexican website and it didn't work. After I had the idea to change it to the Canadian website, it worked but I had to be charged the equivalent of 50 CAD more. I received the clear instruction that I would only be able to check-in at the airport and that it was impossible to select a seat 24 hours before departure, that I had to pay 144 CAD to do so, although not only was I able to check-in 24 hours before departure, but I could have selected my seats for free then. All in all, I almost threw $200 out the window due to misleading information. Besides, the app kept crashing, the information to get to the gate on the app was inaccurate, my gate was switched and I was only informed once in the air (luckily I had noticed the departure pannel), I was not addressed in my language beforehand and even if I tried I was immediately answered in English (which meant the crew understood but didn't want to answer accordingly), there was only one snack & beverage service on my medium haul flight and no beverage service on my short haul flight. To be fair, the planes were comfortable, the crew apart from the language issue was helpful, dynamic and engaging, the plane was clean and the directions were clear and direct. United has a lot of potential to be one of my favourite airlines, but the devil is in the details and a lot of them missed the target.
Better WiFi. I cannot understand that in 2025, United is so behind on a technology that is now a necessity and still painfully unreliable, slow and keeps disconnecting.
Great service on board. Boarding a bit slow due to process. Food was pretty average.
Very small cramped plane for an international flight. Everything else was good, but it was maybe the smallest comfort-wise I've ever been on for longer than 3-4 hours and the trip was 7.5
Flight was delayed 3 hours. No food and drink vouchers was provided. They offered a mini pretzel bag and water .
Staff was rude. Didn’t give water for 2 hours. Worst service
Was on time until within 1 hour of flight-how does that happen? Staff very friendly.
I liked the choice of lemon ginger tea. I think stewardesses can be more considerate of older people needs.
we landed at cmh ten minutes early but had to sit on tarmac for twenty minutes because a plane was at our gate despite the fact that 3 other gates were open.
The experience with American Airlines was good, although the Philippines Airlines flight was much better (better seats, better food, better entertainment options, overall better). Again, the MIA to LAX flight was fine, but nothing in comparison to the comfort and accommodations of the Philippines Airlines flight from LAX to MNL.
I have a gluten allergy so did have any food
I have a gluten allergy so didn't have any food
Loved the crew . Absolutely no complaints. Except for luggage lost
Everything was good The connects, with no blame to crew. Or pilots. I understand they are short staffed. Everything went well for me. I'll be using you guys again in May if not sooner.
this plane was really old, had exit row seats and tray was in arm of seat so super uncomfortable to use. another seat they could t even use the tray it was broke. seat i. front of me had duct tape on it cause seat was ripped open... this plane should either be updated or retired.
We were very rushed by a staff member at the gate when transferring from American Airlines to Fijian. Then the plane stayed put for ages anyhow! The plane was delayed and my bag sent to San Francisco instead of Fiji
Baggage handling poor. Second time this has happened. My bag went to San Francisco instead of Fiji. No apology. Luckily Nadi airport staff are fantastic. My bag arrived in Fiji the next day.
Flight delay was communicated before leaving for airport which caused it to be a non-event. Great flight and crew!
