Pros: "Most important job of moving people during pandemic is no easy and AI is doing it on timely manner."
Cons: "Aircraft maintenance"
Cons: "It would have been better if you would have told me that I need a transit visa in delhi,terrible customer service and ridiculously poor responsibility through your team of reservation that cost me to loose my 600 dollars for nothing coz they refused me to board on plane,and when I called you from airport,you never responded back to me, I am not recommending anyone to book their flight through your website"
Pros: "1 check in bag missed. Launched the complaint and still no use."
Cons: "Make sure no bags misssed"
Cons: "Air India needs to be competitive and offer better services that is on par with other international airlines."
Cons: "Staff Printed wrong boarding pass @ IAD leading to issue clearing security!"
Pros: "The care the staff have taken during pandemic is good."
Cons: "They should have entertainment."
Pros: "1.The crew was average. the seat comfort is different in different rows as far as legroom is concerned. 2. The crew member was not aware of the procedure involved in passengers involved transfers to various destinations after landing at New Delhi. They misguided some passengers(including me) directing them to exit through emmigration procedure, collect the baggage and report at domestic transfer desk. we had been issued Transfer Boarding Pass at Chicago itself for our connection flight to Bengaluru.There was no need to go through the emmigration at New Delhi and collect the baggage. The baggage collection procedure was a hell of a business. This can be verified from the various registers maintained at domestic transfer desk. it took almost 3 hours for getting the luggage going through the customs etc, 4. At the arrival lounge there was no AIR INDIA HELP DESK or representative to guide the passengers. Similarly, the sign board only displayed transfers/baggage claims arrows. and the suddenly one finds a sign board displaying domestic transfers. At this point confusion arises as the passengers disembarked from international flights are required to go to international transfers where there is no requirements for emmigration and baggage collection as the emmigration procedures take place at final destination if it has the facilities. 3, The numbers of passengers affected may be verified from the various registers at the airport. On three registers kept at various entry points, we had to make entries as regards passport No. baggage tag No. Fligh No. etc, etc."
Cons: "WE received an email from AIR INDIA that our connecting Flight AI 174 from New Delhi to Bengaluru has been cancelled due to operational reasons. The new connecting flight is AI 1174 from New Delhi to Bengaluru. 2. While checking in at Chicago we were issued Transfer boarding passes for second leg of journey from New Delhi to Bengaluru. It displayed Flight No. AI 174, instead of AI 1174. When this was brought to the notice of the official at the counter at Chicago airport he told in their computer there is no change. The baggage tags also displayed AI 174. 3. After alighting at New Delhi and going through all the hell when we checked in at domestic transfer desk, the official observed that out Transfer Boarding passes for Delhi-Bengaluru sector is for AI 174 and the luggage ( four bags) also contained the same flight number AI 174. 4, we were told we will now be issued new boarding passes for AI 1774 as domestic passengers. SIMILARLY, new baggage tags were placed on luggage. There we were also told that AI 174 a San Francisco to Bengaluru Flight via New Delhi is not cancelled and it is only delayed, Had we not been misguided at Delhi, we could have simply boarded AI 174 at Delhi and the luggage also could have reached Bengaluru in the same flight without we going through the procedure of baggage retrieval process at Delhi as it was along with other passengers luggage already kept AT DELHI AIRPORT departure terminal for uploading in AI 174. It is our humble suggestion that even by mistake if passengers go through emmigration procedures at one airport instead of the next port of destination, system should be in place to take care of the same by MARKING the person to again go through the emmigration procedure at the final destination.."
Pros: "Everything is good, just the food is not that great..."
Cons: "Healthy food would be nice.."
Cons: "Management, flight was delayed and no information conveyed ahead. Later connections missed and no proper arrangements made on time for next connecting flight."
Cons: "Entertainment system did not work at all in 2 of the 3 seats. Airline staff could do nothing. AI staff does not help as we we're heading to Bangalore & Baggage need to be claimed in Delhi with just 2 hours transfer. We had to rush & no help from AI staff . Poor service."
Pros: "Convenience of a straight flight from IAD to DEL."
Cons: "Online check-in did not matter as we still had to wait in line to drop off the bags. A baggage drop off for those checked in online would help reduce check-in lines as the counter..Food can be better, but that is true for most airlines..I think Air-India works on India time schedule as they offer alcoholic drinks at noon only (9:30 PM in India), the flight leaves IAD at 11 AM, and not during dinner service."
Cons: "All our three seats did not have working entertainment on a 14 hour flight; the back of the seats had cardboard used with duct tape; the flight attendants call button did not work; the reading lights didn’t work; flight attendants were rude and were working just bacuse they have a job; the quality of meals were the worst; could not turn off the screen that was blaring a non working message on a over 14 hour flight. Typical government run third world airline."
Pros: "Non-stop flight for DC area to New Delhi. Flight was delayed leaving but still reached destination on time."
Cons: "Lack of service during non-peak times. Food was mediocre."
Cons: "CREW, FOOD, CUSTOMER SERVICE. My parents were traveling on 29th April. They did not provide blankets or cushion even the flight was almost 15 hours long.. when my dad asked the crew for blankets, they said we only got 25% and we do not have it. The food was horrible.. they even complained at the airport but no one cared.. over all very bad/worse experience they had.. so disappointed.."
Cons: "Flight got canceled . But passengers were not told about it . Instead they were asked to just leave the boarding area and go back to the booking counter to get new boarding passes. When the passengers reached the boarding counter, new passes were not issued. Passengers were asked to simply waiti for 3 hours to find out if flight wasn’t going to leave . After 3 hours they were asked to wait a another hour. After 5 hours passengers were informed that flight was canceled and to check back the next day for the flight. No reasons we’re pricided. Weather was clear. Staff did not know anything. They would r even associate themselves with Air India. I would not tecommmed this airline to anyone . If this is any evidence of how any airline is run, then I wouldn’t feel safe traveling in that airline."
Cons: "Seats were super cramped, and food was stale and tasteless."
Pros: "Service by the stewardesses"
Cons: "Old aircraft and limited entertainment."
Pros: "The fast travel time with no layover"
Cons: "-No working entertainment system. 15 hours flight. A person could go crazy! Not just my seat, all seats around me."
Pros: "The direct flight from Washington Metro area"
Cons: "Absolutely old, ill-maintained plane, The tray table was slanted and food tray slipped all the time. I had to be careful that food didn't spill out. Uncomfortable seat with no leg room to speak of whatsoever. The seat didn't incline for sleep and drifted slowly within in a couple of minutes o the upright position. The travelers were horrible as well. Many passengers were just not behaving well. Left toilet papers all over the floor. Toilet room was poorly maintained. No napkin towels to wipe our hands! Flimsy napkin (if you can call that!) for dinner. Generally, the worst flight experience that my wife and I have had! And, we fly a lot around the world!"
Pros: "Overall Air India has improved a lot over the years. Flight took off ok time, reached destination before scheduled time. Need to improve on in flight announcements, get better on communication, service mannerisms, approach to customers, courteousness, etc. It was a good experience and would like Air India to get better and be great!"
Pros: "Service ...the tall clean shaven gentleman was very courteous and patient...even with people who behaved over entitled and over demanding..."
Cons: "-plane is aged -one curved long nose (diamond stud pierced) lady stewardess was oversmart and deliberately skipped two rows without offering coffee. Very inconsiderate and eventually her peers had to take care of that when they actually came to collect cups! -lady announcer could not announce landing properly twice! Could not read basic English at all!"
Pros: "Crew was not too friendly."
Cons: "Ran out of toilet paper!!"
Pros: "boarding was ok."
Cons: "the seats are are compact and not comfortable at all. I know i had the economy, that doesnt mean i should suffer the entire flight. the entertainment screen/s do not work!!! you'd be lucky if they do. they do not look very happy or satisfied serving food or drinks."
Pros: "Service was good, food was good. Arrived on time, rather a few minutes before the schedule. I appreciate that. Suggestion: People traveling on international flights with no luggage to check in but just one carry on, should be given priority to obtain boarding pass in a special line. I had no check in luggage but I have to stand in line in DC for one hour to get just the boarding pass, but on my return flight from New Delhi staff gave me boarding pass quickly in a special line. This must be looked into why not the same in DC?. Prof. Dr. Jiwan S.Sidhu"
Cons: "Most of the TV screens were not working. Out of three in the row only one worked. Moreover the number of movies etc were very few, not much choice. Please provide more variety in this entertainment section."
Pros: "Direct flight saved travel time to Delhi"
Cons: "Compare to other flights there are no any positive feedback. Price High, broken seats, food quality bad and less."
Pros: "Direct Flight to Delhi Save travel time and less jet lack"
Cons: "Broken seats, dirty Dishes. Food quantity very less with very limited options. No ice for cold drinks, using Big bottles to serve soft drinks with few options. Compare to other flights there is no positive feed back"
Pros: "Food, baggage allowance"
Cons: "Fog in Delhi"
Cons: "Flight seems to be very old and Entertainment screens not working. Not sure what to do during a flight time of 13hr without entertainment. Felt like flight attendants have zero respect towards their passengers. Responses were rude. No one attended service requests multiple times. Air India domestic crew far better than their international crew. Stupid crew and worst flight. My first and last air India flight."
Pros: "Taste of Food Excellent timings of the flights"
Cons: "Personal TV did not work Pathetic Customer Service"
Pros: "Nothing in particular!!!"
Pros: "Check in was easy no rush Service was great"
Cons: "Service was good. Best off all is nonstop"
Pros: "Crew was friendly but was not attentive to passenger needs. They just did their job and that's about it."
Cons: "The plane was dirty. The bathrooms were horrid! The seats were cramped and would not recline properly."
Cons: "Air India is worsted flights and checkin staff ."
Pros: "The food and selection of music"
Cons: "The remote wasnot working. The floating bag WAs stitched ar the side of the foot rest and it was uncomfortable to sit there. I was made to complete immigration at the transit destination and not at the first port of entry. This change was not intimated before"
Pros: "Must highly commend Benaifer Batliwala and Calvin Cruz of the cabin crew. Amazing service, felt like we were a family in the sky !"
Cons: "Wish that my video panel worked. It was one of many that did not work. How does a video panel not work for 14 hours of a flight between Washington and Delhi?"
Cons: "the seats are old and torn. Entertainment sucks"
Pros: "Friendly Crew. Spacious seating and clean aircraft. Food was decent though they kept running out of vegetarian trays."
Cons: "The crew needed to be more professional and prompt in their service. Forgot to offer coffee to my wife twice during the meal service and disappeared even when we requested it. The entertainment system hung on 3/4 of our seats and it took them 3-4 hours and 3+ requests to get them to reboot them."
Pros: "On time arrival Food was fine"
Cons: "Checkin was incredibly slow. They don’t have a simple bag drop for online checkin passengers, which wasted almost an hour of my time. Lavatories should be cleaned during flight. Tired interior. Unfriendly staff."
Cons: "Tv was not working"
Pros: "Good food and timing of the flight"
Cons: "Bathrooms smelt at the beginning. Seats were week and rickety"
Cons: "Comfort and entertainment"
Pros: "The schedule of the flight. Good legroom compared to other international airlines. Better elbow space."
Cons: "1. Very bad entertainment system. Unable to use entertainment system with remote or by direct finger clicks. The delay between clicks and the action response on screen is too huge...these look like systems from last century...please upgrade !!!! 2. Crew members are not courteous. They ignore requests made by passengers. Looks like they just hate all passengers in their hearts."
Cons: "Plane was very dirty, seats were old and falling apart. My entertainment system didn't even work."
Pros: "Fast direct flight, crew was polite"
Cons: "In flight entertainment didn't have nuch choice"
Cons: "The flight is just on time"