Pros: "More leg room"
Cons: "More leg room"
Pros: "Lots of space"
Cons: "Better movie selections They lost one of our bags :("
Pros: "The space between the seats"
Cons: "Seats space"
Cons: "Was late. Almost missed me next flight."
Pros: "Seat assignment process was great and considerate of my preferences."
Cons: "If AA could fix its luggage handling process that would be great. BOTH (!) of my bags have been lost on this flight. Both have been eventually located, recovered and delivered to me, but experience was not pleasant this time."
Cons: "I had almost two hours to make my Moscow connection. I almost missed the flight! The bus transfers are awful. I will avoid this airport if possible. M"
Cons: "Flight delayed one hour"
Pros: "The crew was nice as was the meal"
Pros: "Flight was on time. They fed us two meals."
Cons: "Seats in coach are incredibly cramped, and blankets are comically small. The food was pretty terrible and the vegetarian option not particularly nutritious."
Pros: "For a long-distance flighty the seats were so cramped. They wanted me to pay $100 to move to an open window seat next to me."
Cons: "British Airways is impossible to get in touch with! We had a 2 hour delays so I missed the connection from London to Edinburgh and now I can’t get ahold of an agent to inquire for standby. So instead I get to wait 9 hours for the next flight out."
Pros: "The crew were great and the flight was quick."
Cons: "The blankets are really thin and so we were cold. They do not offer eye masks anymore. So sad"
Pros: "Crew was kind & friendly. They found my wife and I empty seats where we could stretch out. Food was great too. No complaints."
Pros: "The crew was very nice."
Cons: "Couldn’t get the tv to work very well."
Pros: "The flight was pleasant"
Cons: "American Airlines lost my bags and my wife’s bag and give almost zero resolution to the problem. I was told multiple times that it would be at our hotel the next day only to never show up. We Continued to be lied to about our bags."
Pros: "Only one screaming kid. I was allowed to move to another seat"
Cons: "Food was good. Crew nice"
Pros: "Liked the entertainment and drinks service"
Cons: "Very tight for space."
Cons: "It was not clear that I needed a different 6 letter code to checkin using the AA website. I finally got frustrated and called AA only to find out the code was different. The codes should have been the same or you should have referenced it on the website when I tried to check in"
Cons: "Three + hour delay out of ORD, equipment problems. Even though she had a boarding pass, they would not allow wife to board. Some ticketing problem between AA and BA. Finally, they let her on. We were the last to board."
Cons: "Flight was delayed by untold circumstances causing us to miss our connecting flight to Venice."
Cons: "Seats a bit uncomfortable. The angled cubical is a bit confining. Seat belts are short so tough to roll over in the full sleeping position."
Pros: "Entertainment, food, comfort, competence of staff, cleanliness of restrooms - all good. We were seated separately per the booking, and at the gate, the staff there managed to get us together."
Cons: "Was impossible to sleep, but that's par for the course these days. It was a full flight."
Pros: "A 2 hr delay after boarding with precious little communication from the crew."
Cons: "Due to technical error my flight delayed and I missed my flight to Hyd from London. I was traveling on personal medical emergency and missed an important surgery of my mother."
Pros: "We didn’t crash"
Cons: "Pushed out of my seat by huge man next to me who ate smelly crisps and farted most of the trip"
Pros: "crew was great, plane seemed newer and clean. individual screens worked better than others I've used in flights."
Cons: "newer touch screens were great except viewing angle couldn't be adjusted. standard food was horrible, esp for an international flight; not sure if specialty diets have better meals. kid movies were dubbed into many language options but Chinese was not one for ANY kid films. bathrooms with the same crappy mini sinks that you can't really wash your hands in, esp if someone pukes in it. they should all learn from Japan's ANA airliners with the motion sensor sinks with faucets raised up high enough for you to wash your hands without touching the gross basin."
Pros: "On time good service"
Pros: "Everything about the flight was great"
Pros: "Easy and efficient boarding for a busy flight. Efficient, attentive and intuitive cabin crew. Good in-flight entertainment and facilities."
Cons: "The aircraft was extremely cold throughout the duration of the flight. Of all of the long haul airlines I've flown with, I find that American Airlines offers the least leg room."
Pros: "On time!!"
Pros: "Great plus amenities if watching flight."
Cons: "The breakfast, no hot meal just sugary food."
Pros: "Almost empty in economy"
Cons: "I liked everything"
Pros: "seat was comfortable. flight almost on time food was poor"
Cons: "food was poor"
Pros: "I'm gluten free & I don't eat pork so I would like a gluten free no pork option!"
Pros: "New aircraft with good entertainment system. Did not crash."
Cons: "Very tight seat spacing in pitch and width. Screen did not tilt so even with the very minimal backrest recline viewing was not ideal. This was to "punish" me for not buying the various seating upcharges American tag onto the ticket price. It was a low cost ticket on a very convenient transatlantic flight from RDU, "Easyjet" pricing brings "Easyjet" seating. I have flow a lot, 3MM miles on UA alone, and this reminded me why AA did not get much of my business! I will have to revert to the "Continentalised" UA (another sore point!)."
Pros: "Movies. Safety of flight"
Cons: "Food Too crowed seats no room to breath"
Cons: "All was excellent! Only the internet was not working good , payed for all flight access but most of the time the internet was not working. Anyway I contacted support team and they refunded me"
Pros: "Smooth flight, excellent service and good food."
Cons: "The food, the salad can be better, there should be more on the tray than offered"
Pros: "Boarding, staff, service, arrival all great"
Cons: "No issues"
Pros: "I liked the crew, they were nice and tried to help, food and refreshment was good."
Cons: "1) Flight from Dallas delayed and caused me to miss the connecting flight from London to Vienna. 2) Monitor for the entertainment not working AT ALL. Crew tried to reset it multiple times, but it didn't help. So flight was longer due to delay and I was looking at the BLACK SCREEN entire time. 3) I attempted to read my book. Since it was a night flight and overhead lights were off to prevent disturbance, I needed to use reading light. Well, the reading light was not working. I called a flight attendant to assist me. She tried to help me, but confirmed that it was out of order. 4) There was not information regarding terminal for my connecting flight. Captain kindly referred us to look up this information on our individual screens. Mine was not working, neither was the screen of the passengers next to me. Not helpful at all."
Cons: "This made the check in process extremely frustrating and confusing. Traveling with my elderly dad who had to squeeze between two large men for 7 hours because people who actually booked the airline got priority seating. We had to pay an extra $500 to upgrade to comfortable seats. Not pleased w Kayak."
Pros: "Clean and new airplane. Crew was very nice"
Cons: "People in front of us were reclining the entire time and our seats right behind them were tight. Did not like having to pay extra for seats"
Cons: "3 hour delay on international flight from JFK made for a very long day."
Pros: "Reserved seating at time of boiling so all 5 of us sitting together."
Cons: "When we got our boarding passes we were all sitting in different places. I cannot understand how you sit a 3 and 4 year old away from their parents. Shocking oversight."
Pros: "There were a lot of entertainment options, the seats were comfortable, staff was attentive, and two meals were included."
Cons: "Getting around London Heathrow was a pain and took a long time."
Pros: "The airline was great."
Cons: "It airfare.......I've never in my life had to deal with such an unprofessional company in my entire life! I'm honestly shocked that you use them considering your a creditable company. I was screamed and cursed at hung up on and also cancelled off my flight the morning of and then had to pay an additional $100 to get back onto the flight! When I checked online they have nothing but bad reviews. Unfortunately I will not be booking through kayak again in fear of having to deal with airfare."
Pros: "Slick boarding"
Cons: "No movies on way out."