Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Crew was nice"
Cons: "Leaving airport on time would’ve been a pleasure"
Cons: "Leg room"
Cons: "They had 3 hrs delay. I have missed my connecting flights. They rebooked me to London but I had to stay in London overnight, they promised me hotel voucher but once in London the promise wasn't kept. She told me due to weather conditions causing the delay there is nothing they can do. I can pay for hotel and dispute it later. On top of that hey have lost my luggage. It was a nightmare. I will never fly American Airlines again!"
Pros: "AA desk counter were v helpful"
Cons: "they are perfect in what they do"
Pros: "Pleasant flight crew!!!"
Pros: "Nothing. I’ll never fly American Airlines again."
Cons: "Literally everything. I spent 30 hours sitting in the Philadelphia airport and then had to buy a flight with SouthWest so that I could get home. Too bad my luggage is headed for Toledo."
Cons: "On time is always better, otherwise it was a good flight."
Pros: "Crew was very clear and friendly"
Cons: "Changing outlets under seats didn't always work"
Pros: "Short flight. Connection was gate next door."
Cons: "Seating was for waif midgets."
Pros: "We arrived on time"
Cons: "Didn’t do beverage service and had to sit on the tarmac for a while for a maintenance issue before take off"
Cons: "Service was excellent"
Pros: "All was good with the flight. It was a bit cramped, but it was an old full flight. Not a big deal"
Cons: "Nothing really"
Pros: "Nice crew"
Cons: "Flight was 55 minutes late leaving making me miss my connection home. Awesome."
Pros: "Everything was on time"
Pros: "The new plane!"
Cons: "Hmmm, everything. First we didn’t get the seats we selected, then we had to pay an extra 800 for my family to sit together. Took about an hour waiting on the tarmac. Then to top it off American Airlines broke my stroller and NO apology. Never again with a third party site or American Airlines"
Cons: "Although I understand turbulence is a common experience during a flight, I would have appreciated a bottle of water from crew after they suspended service."
Cons: "We were rerouted by JustFly prior to our trip. Instead of Venice - Philadelphia-Tampa at noon, we were moved to Venice - London - Chicago - Tampa. Flight from London - Chicago was delayed 6 hours. Of course missed connection in Chicago. Spent night in Chicago and arrived home 48 hours after leaving for Venice airport."
Cons: "The snacks."
Cons: "Nothing was wrong."
Pros: "Only thing I like we got here early."
Cons: "Rude flight attendants. No wifi or entertainment which was stated on the flight info and ticket"
Cons: "As above"
Pros: "Great flight crossing the Atlantic with good food and beverage services along with a wide selection of inflight entertainment and a charging port."
Pros: "Crew and food were great."
Cons: "Delay of the flight for over 3 hours."
Cons: "Plane was delayed 1.5 hours. Rental Car reservation was at a location 30 miles from the airport, not the airport rental location. Had to transfer reservations which cost an extra $30..."
Cons: "Long time sitting in the plane without any updates from the crew. Very inefficient process in re-booking passengers and switching planes. Maintenance issues are are a trend at American Airlines."
Cons: "The cabin heat was way too high, I actually was sweating. Boarding took 35 minutes"
Pros: "The crew was very polite and cordial throughout the entire process."
Pros: "Great fight ! The ground crew in Miami were so helpful"
Pros: "I liked how attentive the flight staff was to my 6yeat old niece who was flying for the first time. They even let her talk to the pilots in the cockpit and gave her extra snacks from First Class!"
Pros: "Seats are terrible. My back hurts after the journey. Leg room is bad too."
Pros: "The crew were very kind and helpful, going above what was needed!"
Pros: "I actually got to sit by my sweetie. Perfection."
Pros: "crew was nice"
Cons: "old planes, no entertainment on transcontinental flight. Terrible food, and options"
Cons: "Seated next to two obese people and when combined with narrow seats made it all but impossible to sit comfortably on my seat. Flight was delayed on the tarmac for almost an hour due to missing part. When flight arrived in SLC, gate wasn't open (at nearly 1 AM) and had to wait on tarmac again for 10-15 minutes."
Cons: "The boarding staff were very unprofessional. Will not fly American out of Reagan again."
Pros: "Full can of tomato juice, head rests on the seat, relatively roomy seats and happy attendants."
Pros: "On time"
Cons: "All well"
Cons: "We missed our connection because of American Airlines incompetence. That being said the flight itself was ok."
Cons: "airbus A320 doesn't have power ports at seats...."
Pros: "The flight schedule"
Cons: "The hardens of the seats. Rather seat on the floor"
Pros: "Closer to home"
Pros: "Flight was on time."
Cons: "My luggage was lost!!! People were sympathetic but no apologies or compensation Also, we were forced to pay extra for our seats before we were able to print boarding passes. My husband and I were not able to sit together which was upsetting to me."
Pros: "Nice plane. Great staff. 45 minutes of pleasure."
Pros: "The trip was great. Very courteous crew & the cabin crew was very efficient with a big smile and helpful. Great flight."
Cons: "The first leg of the flight out of Huntington was 4 hours late as the flight was cancelled due to one of the crew members not showing up. It was a very uncomfortable delay. They stated that one of the crew was sick. There was no notice about the delayed flight."
Pros: "For the first time, ticket counter from the Denver American air assistant patiently review the my connecting flight when flights were delayed twice!"
Cons: "AA keep announcing they will be delayed hour at the time and with east coast time changes, I almost couldn’t make it to fly second connection flight. They should give us guide line to exchange the connecting flights."
Cons: "The flight was delayed about 2 hours. The crew did not know what was going on and did not even care to update us. Once we had boarded it took about an hour for the crew to give us water! The airplane's size was too small and uncomfortable specially when flight was delayed and without water."
Cons: "Was delayed for several hours then when the plane showed up the flight was cancelled. I was not given I decent deal I was put on a letter flight when in actually I made if home earlier because of a desk woman who noticed I she could help. I was given a small sandwhich it was already late at night. No place to stay nothing while stuck in Dallas. Ended up going to philly then Newport News."
Pros: "That the plane was on time .i was a passenger on Delta airlines when their system shut down so transferred to American"
Cons: "Flight was nearly an hour late because co-pilot was late. Totally unprofessional."
Airlines flying from Waterloo have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights