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Pros: Nothing

Cons: Poor customer service

Cons: No luggage included.

Pros: Delay was minimized. Wow left enough leeway to naked up some time after a big snow storm.

Pros: Great legroom, nice crew.

Cons: The confusion about whether or not our flight was going to be on time was extremely stressful. Our first flight got delayed 90 minutes and our second flight got moved up 30 minutes, so our two hour delay shrunk to 0 minutes. The flight crew in Paris had no information about whether or not they were going to hold our flight, and we all sprinted through the airport in Iceland to board our second flight.

Pros: Terrible check in in NY. 3 customer service reps for premium, 1 for economy class. [Flew premium economy to Helsinki and business to Warsaw] arrived late to Helsinki. Had to wait 8 hours. Food on the plane to Helsinki looked like vomit Never again. Afraid that on a way back the plane will be late again

Pros: Was on time! Not croweded!

Pros: Clean less of the plane

Cons: Entertainment system did not work at all

Cons: My headphones didn’t work

Pros: Service unhappy to be there. Crazy delays.

Pros: Seats not good option of games very poor. No drinks no wifi. No phone service at all from entering the plain. Was on the ground before take off for 2 hours with no phone service no internet service . I will never use or recumbent this airlines

Pros: Nothing

Cons: I arrived one hour before the scheduled departure with and the gate attendants had disappeared. Nobody could help, nobody could direct me where to go or who to call, the person on he phone when I called Norwegian was unhelpful and rude and informed me that nobody that worked for Norwegian or associated was at a the airport and that if I wanted to change my flight I would have to do so within the next 10 minutes (from that moment but that there were no flights available that would get me there on time more my engagement 36 hours later) this was one of the worst airline experiences (and indeed any consumer experience) I have ever endured. I am planning to launch a very aggressive and hopefully damaging social campaign against Norwegian, APS (the incompetents that apparently are the contractors for Norwegian at he airport), and potentially Kayak for the role each group has played in this charade.

Cons: I got to the airport at 8:45 for a 10:25 flight with carry on only. Carry on I have used with Norwegian in the past, and was actually packed minimally as this trip is only 4 days. The person at the kiosks who did the weighing of luggage was barely understandable. No one was helpful, instead it was like some game t weigh the bag and tell someone it was a kilo over. After I stood in line for 45 min, the bag weighed in at 8.6 kilos!! Clearly under the requirement, but as I was told to stand in line I was forced to check that bag and pay $65 (and to pay you had to move to a separate line that took another 30 min). As you can imagine 40% of the plane was in the same spot and then even with the flight boarding, no Norwegian staff assisted all of these passengers to get through security. Miserable!

Pros: The attention of the flight attendents. And tht We were on time.

Cons: It was a delta flight

Pros: Seats were nice

Cons: Complementary water... It was a decently long fly not to offer anything.

Pros: Was happy that there was an empty seat in my row which allowed for a little more space and comfort. Food was filling and pretty tasty with free wine & spirits. Staff was friendly.

Cons: Please reduce your delays - again we took off with more than an hour delay and by definition you are responsible of that disagreement, you are the company I am paying for the service....

Cons: Never made it because of my originating flight

Pros: Food good

Cons: Flight was delayed more than 4 hours. I switched flights to try to beat the 4 hour delay but was still delayed 4 hours. After verifying with delta t am members that my bags had been rechecked they had not

Cons: Lost my bag. Bumped me back down from Premium to Economy and tried to avoid refunding me. This airline has no concept of customer service.

Pros: Comfortable seats (787), more-or-less on-time service.

Cons: Probably the unhappiest check-in and flight crew I've flown with. Makes me wonder what Norwegian does to its employees. Be advised that they weigh your carry-on bags, and you may be forced to check them. Basically, add $60 to your ticket price to account for round trip bag fees.

Cons: Very disappointed in my first longhaul flight on Norwegian Air. Check in staff at Boston was snarly, the food was very average, and the leg room in economy was the least I've ever experienced on an international flight. I am 5 foot three and I do not understand how anyone even a few inches taller than me would not be in imminent danger of developing a blood clot. Horrible. This is a Dreamliner? I only had nightmares.

Cons: We just hoped that we were given an advanced explanation on the Luggae Allowance we were allowed based on our ticket as coordinated by Kiwi.com

Pros: Tre crew was fantastic

Cons: Food

Pros: Good service good flight fair food and nice seat.

Cons: Biggest issue the start very lax re security, 2 people never wore their seatbelts at any time, take off and landing. They hardly checked anything.

Pros: I like that the pilot to managed to take off in the snowy conditions and arrived our destination LA our time. The crew was amicable. That was it really.

Cons: I felt the plane was not very comfortable for a 5 1/2hr flight. I will not fly this plane never on transatlantic it just not cozy like big airbus or b777. Air Canada should invest in big planes if it want to cash out on the passengers connecting their pacific flights.

Cons: The fact I was delayed 2 hours. Missed my connection. Spoke with customer care about getting a flight out of Toronto the next morning because of connection issues instead of late that evening.

Pros: Sharp good atention in counter

Pros: The flight felt so short, service was amazing, food was good. Great overall experience.

Pros: They didn't serve any refreshments or even water

Cons: Getting home 5 hrs later than planned

Pros: Crew was nice. I will go again with Lufthansa.

Pros: Good crew unlike previous experience few months ago.

Cons: Food

Cons: Best flight ever! Plane was so empty everyone had their own row to stretch out in! Crew was excellent!!

Pros: Flight crew very attentive

Pros: The price of the ticket, initially that is, see below.

Cons: You must pay for a carry-on, which wrecks the substantial price difference between Icelandair and Wow! They called for Final Boarding over 50 minutes before departure and then proceeded to not even leave the gate until actual departure time, no stated delay either. They want you to rush on and wait, and pay! Woke up the cabin to try and sell hats with over 3 hours to go on flight. Not even water or a simple snack was complimentary. The Spirit Airways of Europe....

Pros: WOW airlines canceled my flight and won't refund my money

Cons: WOW airlines canceled my flight and won't refund my money

Pros: The price

Cons: Boarding procedures are terrible. No perks. You pay the difference in price in your baggage and other fees.

Pros: All good.

Cons: All good.

Pros: Environmentally mindful with some packaging

Cons: There were no menu options for vegetarians on either meal. Several screens were not working, despite multiple reboot attempts.

Cons: Good airline teamed up with crappy American brings them down. Don't waste money!!

Cons: The transfer was too complicated, long distance to walk, security check line, not enough time for transfer, had to run to catch the next flight

Pros: I liked everything !

Pros: Someone in the boarding area called this airline "cheap and cheerful" but that doesn't convey the fact that it's the 787 Boeing plane with roomy seats. And the flight attendants--of which there are many--are cheerful!

Pros: No entertainment provided

Cons: A multi-million dollar company that does not offer you a glass of water on a 7-hr flight, unless you buy a meal. Classy.

Cons: They overbooked and denied me from boarding even though I was on time. They first told me the next available flight with an opening would be 48 hours later, and a couple hours later they told me never mind, the next available flight wouldn't be avIlble until 5 entire days later. Trip ruined, my first international flight ever. After 6+ hours of battling on the phone with them and looking for other flights (prices starting at 700% of my original booking price) I accepted defeat, left the airport, headed home and went to sleep. When I woke up the next day version of the same flight on the same airline was available for only about 210% the original booking price, a flight they specifically told me would not be available to me for a transfer. They ultimately booked the transfer "free of charge" although they tried to tell me I would not be refunded for the original flight, nor granted the voucher for a future flight that they originally tried to offer me to pacify me, nor would they pay me the compensation I am legally entitled to in these circumstances for 400% of the original booking price up to $1,350 for international flights delayed by at least 4 hours. In other words, I had to choose between getting to my destination a day late after incurring many additional expenses as a result of their overbooking practices and being told the next flight was in 144 hrs (a day before my originally planned return date), or canceling the trip maybe possibly being partially compensated for all the money I already put into the trip. All in all about the worst experience I could imagine short of the plane crashing or them punching me in the face and then laughing at me just for fun.

Cons: BA need to stop the silly practice of boarding according to status - it’s inefficent and leaves me with the impression that BA is obsessed with pseudo hierarchy.

Pros: The staff

Cons: The food, the seats were old and cramped and i could feel every movement from the ppl behind and actually got shouted at by the man in front of me because i put my water bottle in the pouch in my seat. He thought i was punching the seat. inflight entertainment was brutal, limited selection of movies and bad ones at that. The screen was old and pixelated..... Food was bland and not edible. It was a red eye and we were not given eye masks, toothbrushes or ear buds. Horrble experience ill never fly BA again

Pros: Crew fantastic. Seats very cramped so hard when travelling alone with people crammed next to you. I am very short and still found seat cramped. Blankets skimpy. Heathrow to San Fran. Johannesburg to Heathrow was more comfortable.

Cons: Most things I give a high rate on BA but travelling economy these days is very cramped especially as I did two long international legs with short four hour break between.

Pros: It left when I needed it to

Cons: Price. Crazy business fare for a very tight uncomfortable coach seat. No entertainment. Food was pretty awful.

Pros: Great service throughout. Friendly attendants and easy boarding/deboarding processes. Would fly international with them again in a heart beat.

Pros: Crew are not friendly and I didn't have proper food. I have not asked to choose meal. I thought I can tell in flight that I want veg meal.

Cons: Since rools are changing in international travel. You should inform the new tools to the customer.

Cons: My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole

Pros: The crew was nice

Cons: The food

Pros: NOTHING!!!!!!

Cons: I absolutely hate traveling on this airline and with all the hidden charges realize that they are NOT as budget as one would expect. In this day and age how can one human being pass food or beverage under your nose to the passenger sitting next to you and not have the common courtesy to inquire if you are hungry? It seems odd to serve the "haves" while the "have nots" look on in hunger, the latter group even including children. Surely the better business model and or approach would be an inclusive one. When comparing the additional costs to travel its is far cheaper to take an option whereby luggage and food are included and you are not charged ridiculous amounts for, lets face it microwave meals. The PR for this company is misleading as it does not let the consumer know that this a LOW LOW budget airline and that traditional allowances on long haul flights have been totally obliterated!!!! I have travelled with Norwegian Airlines a total of 3 return flights and have finally had enough, they are an only option at times otherwise the extra 100 dollars for another airline is a pleasure to pay.

Cons: Charged exhorbitant fees delayed the flight and barely apologized

Cons: Very disappointed in my first longhaul flight on Norwegian Air. Check in staff at Boston was snarly, the food was very average, and the leg room in economy was the least I've ever experienced on an international flight. I am 5 foot three and I do not understand how anyone even a few inches taller than me would not be in imminent danger of developing a blood clot. Horrible. This is a Dreamliner? I only had nightmares.

Cons: We just hoped that we were given an advanced explanation on the Luggae Allowance we were allowed based on our ticket as coordinated by Kiwi.com

Cons: A better snack option would be appreciated

Pros: New "signature" business class is smaller than the old pod, but very functional layout.

Cons: Food created by Chef Hawksworth is mediocre at best.

Pros: Crew

Cons: Mechanical Maintenance

Pros: Crew is very friendly and helpful. Leg space is bigger than other flights.

Cons: Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time.