Gate agents in Seattle were fabulous and extra observant. Thanks for doing a great job!
It was really full but that’s how it goes.
Gate agent mumbled announcements regarding boarding. This task should be assigned to someone with clear diction. Really hard to understand. We flew first class, and there was not anything first-class about it except the seats. Cheap snacks offered, nothing resembling food, and one pass-through for drink requests on an almost 2 hour flight. Flight attendants seemed tired in this early afternoon. First-class service has really gone downhill with Delta. Hardly worth the extra expense anymore.
Took longer to get our bags than the actual flight.
Staff was great No menu for food in between meals
Pros: "Clean safe comfortable plane seats. friendly staff."
Cons: "A small credit for miles as the Wifi didn’t work."
Pros: "Comfortable travel"
Cons: "Keep it up"
Cons: "This was a great short flight."
Pros: "Amazing crew! No flight cancellation!"
Cons: "Traveled Comfort Plus. Looking really crowded in the main cabin."
Pros: "Crew is amazing, seats are pretty good."
Cons: "On time, baggages checked in and were made available on time."
Pros: "Use my built up miles for the SEA-ANC leg of our trip, as to physically price it out as one ticket usually increases the fare by 300-600 u$d depending upon time of year. As it was the tail end of an already long journey (OKA-ICN/ICN-SEA), booked the First Class Cabin. Every mile was worth it."
Pros: "compared with other airlines they were just OK"
Cons: "Everything was great"
Pros: "The only thing I liked about the experience and flight was the Delta Sky Club"
Cons: "Food really bad on both segments."
Pros: "Great food and service in first class"
Cons: "Water waiting on table on arrival"
Pros: "The entertainment was nice."
Cons: "If the screen wasn’t behind the seat. I could hear the tapping of the person behind me."
Pros: "My seat didn't recline"
Cons: "No in flight entertainment"
Pros: "The crew very nice and helpful"
Pros: "There were minimal passengers on the flight so I was able to have the entire row to myself. The flight was also very short which is always nice."
Pros: "Basic flight... likedthe tomato juice and snack mix"
Cons: "Announcements startled me every time due to volume"
Cons: "In flight entertainment and crew friendliness"
Cons: "Wifi didn't work the entire flight"
Pros: "Fantastic Pilots and a great flight attendant."
Cons: "Customs never to hire more agents to work in the early mornings."
Pros: "Loved how there was food to purchase on this flight. Great from having to run from one flight to the next."
Pros: "Everything was perfect, everyone was nice, there was lots of room, the crew offered snacks frequently, WiFi had a great connection and there was a wide array of entertainment."
Cons: "There was a problem with the plane that they told us after we boarded that delayed our plane an hour. But hey, better safe than sorry!"
Pros: "liked the pods in delta one"
Cons: "wish the pods were a little longer for sleeping. it your 6'1 or taller you can't completely stretch out"
Pros: "Very good flight. Nice staff that seemed to enjoy their jobs. Great smiles and personable. Modern and clean plane with WiFi and charging outlets"
Cons: "There was a mechanical issue that delayed departure. Fortunately I did not have a connection to make. The crew made sure to communicate with everyone onboard frequently so we were aware of the situation and progress. They handled everything well which was reassuring for my peace of mind."
Pros: "Boarded quickly and on time."
Cons: "After boarding everyone they made us wait for another plane to arrive to take passengers on our flight to Syracuse since we had many empty seats. The wait was way too long and completely unnecessary. Not only did they keep everyone on the plane for a long time but they made us very late."
Pros: "Alaska Airlines is way overpriced and way less comfortable than Delta. I’m a Delta loyalist forever now!"
Cons: "In between Delta and Aeromexico changed my flight and made me travel more than 24 hours. In addition, I was traveling with a suitcase and nobody was able to pick it up for me. Layover time was 6 hours originally. Service from Aeromexico at JFK is the worst"
Pros: "Crew was friendly and helpful"
Cons: "Our flight was delayed by almost 2 hours and caused me to miss my connecting flight. Next available flight was a 6 hour layover that I was not expecting."
Cons: "Time to bring in dual class flights!"
Pros: "I LOVED the free movies. Great idea and newer movies. Finally was able to watch a movie I'd wanted to see for a long time."
Cons: "Flight was packed which always makes for a more cramped ride. Again, boarding. Flight boarded late and just seems boarding from the back to front would be faster."
Pros: "The staff was very helpful and kind."
Cons: "The wifi did not work, my seatbelt was literally broken/unattached, they had no coffee. This may seem minor to some but when you are at the airport at 4 a.m with a child you don't expect all yhese things to happen."
Cons: "The fact they wasted two days of my trip with my son travelling from the U.S. to China because they didn't know about transit visa regulations. And so far they offered a 75 dollar voucher for participating merchants. Unacceptable"
Pros: "The staff and crew were great help all along the route and the planes were well kept and clean."
Cons: "One of the legs did not have the free wifi available, but they mentioned that before takeoff and were very apologetic that it had not been added to that plane yet."
Cons: "When they called for passengers with infants and those who needed more time they also called for anyone who wanted to check their luggage. So of course people cut right in front of me as I was about to scan my pass. What is the point of asking us to come up if they are just going to let people jump in front of me."
Cons: "The air conditioning was broken so it was sweltering the whole time. Staff didn't even mention it or apologize. No leg room. Bags took longer than 20 minutes to arrive but we didn't make a fuss since we were just glad to be finished with Delta. I'll never fly Delta again even if it costs me more."
Cons: "Didn't stick to zones when boarding customers. Gate agent basically let anyone board during pre boarding and priority boarding, why even offer it if you aren't going to make people adhere to the rules."
Pros: "Friendly staff/ comfortable seating."
Pros: "Boarding was smooth and fast. The crew was helpful with a wheelchair passenger, and get everybody else on board soon after. We depart the gate a couple of minutes early, and arrived almost half an hour early."
Cons: "The first class seat were not much more spacious than the comfort+ ones. Choice of snacks were limited as it was a short regional flight. No overhead or seat back entertainment, but you can stream from the media server through in flight wifi."
Pros: "Everything went smoothly boarding etc."
Cons: "Because of packed flight many of us had to check our luggage. Not horrible, but slightly annoying. As well as taking a long time to de-plane."
Pros: "One male attendant from the first class cabin - super sweet and attentive to our needs even tho we're not seating in the premium cabin"
Cons: "Junior attendants in economy comfort seat - so lazy and whiny!"
Pros: "Sitting in the exit row (52H) gave me lots of space and the temperature was great."
Cons: "My original flt KE018 on 03Apr17 was a different story; had adequate space, but the temperature was warm making it uncomfortable to sleep during the 13 hour flight. Unfortunately, the A-380 does not have manual overhead air vents."
Cons: "Although weather played a part in the poor experience, it wasn't the only factor. Delta was unprepared."
Pros: "The crew friendly,boarding was easy the flight was comfortable they even went around and gave blankets they could do a little more with the snacks. There were TVs so the entertainment was really good. Seats didn't go back, wish they did."
Cons: "I wish they had more snacks like JetBlue but all was fine."
5 hours is delays without any resolution.
good Service , would of wish better food was serve
8 hour delay and cancellation. Lost baggage no food vouchers no refund no help. Never flying AA again.
Pros: "Crew was amazing!"
Cons: "Taking off on time. But they did get another plane. We arrived about 5 hours late."
Pros: "Flight left on time."
Cons: "No charging points at seat and armrest headphone jacks did not work."
Pros: "Pretty efficient for a completely full flight."
Cons: "Muy bueno el viaje y las atenciones"
Cons: "Flight was delayed and we almost missed our connecting flight, but the pilot was on our side and we made it just in time!"
Pros: "The crew and seating were good"
Cons: "The entertainment center provided on the hop from Phoenix to Tucson would have been better suited for my flying with three kids to Phoenix than the one Cars movie on the flight"
Pros: "Smooth flight and landing"
Cons: "Paying for upgrade seats that was tight"
Cons: "They have very long and annoying credit card announcements"
Cons: "Our original flight was delayed then cancelled. After assigning to another flight, it was delayed and gate changed about 10 times and was finally cancelled after it was boarded and left gate after 2am due to engine problem. We had to cancel our trip since it was a short trip for a funeral and we had missed it. AA offered no compensation and no apology (not during the whole night of delays and cancels)."
Pros: "Couldn't get own crew closed gate and would not open door."
Cons: "Crew closed gate before the 10 min delayed time, knowing connecting passengers would not be able to make it. From a flight 10 min late."
Pros: "Horrible landing. Also-landed early and srive around for 20 min with no announcement from cockpit"
Cons: "Flight was delayed and I missed my connecting flight."
Cons: "Was missed due to delayed flight"
Pros: "the Bowing 787 was wonderful"
Cons: "flight had been delay and delay. we are very disappoint because we always think we are fly with British airway, we even went to check in counter of British airway but find out America airline are the solo airline.you guys can't advertized like that."
Cons: "7.5 hr flight from Lisbon to Philadelphia on a dingy old plane that looks like it hasn’t been retrofitted in close to 20 years, with no charging ports for electronics, which seems insane in this day and age, especially for such long flights. Had no in-seat entertainment systems either, and only offered news and sports on the American wi-fi service — not their usual lineup of movies and TV."
Pros: "I loved everything. No complaints. American airlines is one of the best airlines I have flown with."
Pros: "The seats were comfy and spacious."
Pros: "Boarding was more efficient than I expected. And the leg room was very good, but the seats were narrow. Narrow seats made it a bit uncomfortable for a long 13 hour flight. Crew was efficient and very friendly."
Cons: "The sandwiches were too cold - actually had ice cycles. Narrow seatingwas constricting and entertainment wasn't varied enough."
Pros: "Enough leg room. Free movies"
Cons: "Nothing really"
Pros: "New plane, great crew on board."
Cons: "seats were hard especially for a 13 1/2 hour flight."
Pros: "Having 3 seats to myself so I could spread out and relax was great!"
Cons: "The turbulence made it difficult to enjoy the flight The food needed better and more choices"
Pros: "Food, entertainment. Comfort, crew. On time flight."
Pros: "Crew and actual flight were great but something was broken on the rear air conditioning unit. It was a full flight and 86F in Dallas and 77F in Columbia. I was seated in rear of the plane very very hot with all the people on the plane. I felt it was difficult to breath once we were on the ground in como. We were at the gate and everyone stood up to get off but the doors remained closed for awhile. It seemed to get even hotter."
Cons: "Crew was great and the flight was smooth."
Cons: "Delay due to mechanical glitch which should have been checked before boarding"
Pros: "Nice crew, nice beverage service"
Cons: "This plane was uncomfortable and there were no outlets or entertainment - Very disappointing for a plane going that distance. At boarding, group of people are so dense it's impossible to get to line when boarding group called. They block the entrance for other customers. There has to be a more civilized way to board a plane."
Pros: "Upgraded to business class"
Cons: "I've never been so cold on a flight in my life. Had two blankets on me and still shivered the whole flight. Others in the cabin were wearing coats and sweaters - in July. Crazy cold."
Pros: "Short trips so no entertainment is offered so it's n/a"
Pros: "Crew we're phenomenal"
Cons: "Great flight and crew baggage claim at Philly needs work"
Cons: "Before I booked the flight I noticed it was only on time 53% of the time. True to that number we were delayed almost an hour before takeoff. Why schedule fights so close if almost half the time it's delayed? Something needs to change."
Pros: "I like that it's open seating."
Cons: "I don't like how there's not de-boarding procedure. Some people try to just rush off the plane."
Cons: "Sat on the ground for an hour."
Pros: "Same as above "loved everything" excellent flight!!!"
Cons: "Having to pay $50 to check bags when if I had been able to to Ak Air check in they would have been free"
Pros: "Flight attendant was hilarious, personable, and caring."
Cons: "I reserved an aisle seat but somehow was assigned a window seat when I checked in. Sat next to a very large man and now my back and neck hurt from being cramped next to the side of a curved fuselage."
Pros: "Lots of food, good service."
Cons: "No Wifi! I couldn't believe it... no Wifi whatsoever. I will now book flights based on Wifi availability as I lost hours of work I could have been doing."
Pros: "Friendly crew. Comfortable flight."
Cons: "No seat TV."
Cons: "The man sitting next to me had too much BO used much of my space."
Pros: "They made up for the time lost"
Cons: "Well we were suppose to leave at 1230 on flight 125 to Santiago August 11, and we didn't leave until almost 2 pm and they didn't tell us why we were inside of the place without any notice, and only gave us water while we waited it was my first time flying with AA and maybe last"
Pros: "The staff were professional about the situation. Flight attendants were nice, courteous and the complimentary drinks were good. It was a good flight despite all the changes... but who likes their flight changed anyway."
Cons: "flight was delayed. standing there and they said our plane was there but didn't know what gate. our gate was a35 then changed to a28 but then delayed 1 hour, then 2 hours. So overall, it was switching back and forth then changed the time from 1830 to now a 2000 departure."
Pros: "Everything except what I didn't like."
Cons: "Delayed departure"
Pros: "The flight was very comfortable and all was good."
Cons: "It would be nice if it offered some kind if entertainment Not everyone has a portable device.."
Pros: "Nothing I travel with service animal had to sit in my lap as plane is so small people are packed in like sardines"
Cons: "This is my 3rd time on this same flight and the last two times have been miserable due to plane being small and flight full there is no room to move your legs and my service animal is so stressed from not being able to move for a 5 hour flight that it's become unimaginable to fly this trip again on this carrier"