Pros: "The JetBlue crew today was the friendly bunch I’ve come across during my years of traveling. If you ask for a second packet of complimentary snack they don’t hesitate to give it. We departed late (say about 15mins) but still arrived at our destination about a whole 20 mins earlier."
Cons: "Really wish Airlines would start offering meals again which ofcourse, would be included in the airfare."
Cons: "We where stuck in sju for 5 hour and the company said delay was weather and weather good verified in other companies. When we called st Thomas JetBlue they said we where waiting for other people. Information was confirmed with local JetBlue crew. They lied to us and no option presented."
Pros: "Outstanding cabin service snacks & entertainment. Freezing cold cabin"
Cons: "New gate area is AWFUL!! Filthy inadequate seating & restrooms Can’t hear gate announcements."
Pros: "Legroom!!! JetBlue sets itself apart from the rest by letting you breath in your seat!"
Cons: "Entertainment / access to entertainment on the app was mediocre"
Pros: "I like the crew and seats"
Cons: "We had a 4 hour delay and then the screens didn’t work. Old plane that. Was a little scary to be on."
Cons: "Flight was delayed from 10pm to 4:15am for a mechanical error. Had to board and unboard the plane. Tried to fix the plane for hours instead of switching it out (which one of the workers said “takes 10 mins and planes were available”) flight crew timed out when we were supposed to leave and we were told the flight may or may not leave- it depended if a flight crew showed up which was at 3:15am and we had to (finally) use a different plane. Poorly handled and 6 hour delay"
Pros: "The flight was very smooth and the staff was very nice."
Cons: "The wifi did not work at all and my TV did not work so I had to listen to my music the entire trip."
Pros: "Seats are very comfortable"
Cons: "The flight is so much delayed. The flight attendent seemed not happy about me with a two year old, which makes traveling with a kid so unpleasant. When my kid asked to go to restroom, it seemed that we’re troulesome. My mom missed the water when they gave out drinks, but they did not come back for us. When I went to the back to ask for my mom, they said they’re cleaning up already."
Cons: "It was great. I slept and did not partake in any hospitality."
Pros: "The leg room comfort"
Cons: "The snacks that were served, I got nauseated with the smell"
I didn’t like that they keep changing stuff of the trip, like the flight it self from Guayaquil to Nyc i did a stupid scale to chicago, and one dat before my return trip they change the bag polite
Cons: "San Salvador gate is to small, everybody on top of each other"
Cons: "Wasn’t able to log onto the WiFi even though my seat mate could following the instructions. Extremely large man next to me took up half a third of my seat. Wasn’t able to sit back in seat or use either arm rest due to being the middle seat between 2 large men."
Pros: "The crew was nice"
Cons: "Pilots showing up on time. The flight was delayed 3 hours not due to weather or mechanical issues. Then they boarded us on the plane, let us know it was delayed 1.5 hours, then back onto the plane at that time, then waited another 1.5 hours to leave. Unacceptable. I missed my work meeting from this."
Cons: "Flight attendent was late had it been a passenger they would have left them."
Pros: "Really easy boarding and flight. Great in flight entertainment options."
Cons: "O prematurely had to check my carry on when there was room to bring it on board with me"
Cons: "The a/c wasn't working. Flight attendants acted annoyed by the people flying, no connectivity to gogo inflight."
Pros: "The flight was smooth"
Cons: "We boarded late, they were unable to seat our family all together, and the seats were uncomfortable."
Pros: "Flight left St. Louis on time,"
Cons: "My connecting flight was cancelled while I was in the air. Customer service was SWAMPED with cancellations with only a handful of staff to help. My plane was a mechanical cancellation so I received a food and hotel voucher. Trying to get another flight from LaGuardia to YYZ was horrible."
I liked the ease of dropping my bags off at the convenient quick drop. I like the in-flight entertainment. Plenty of options to choose. The meal selection is great. I did not like the tiny seat width in economy plus. I sat between to men and we all felt compromised when we had to negotiate our elbows throughout the 5+ hour flight from EWR. We we all very uncomfortable.
Cons: "It was very hot on the plane and uncomfortable for most of the flight."
Pros: "The crew was awesome. Boarding went very well."
Cons: "Seats are too dang small. I didn’t pay to sit with my elbows in front of me instead to my sides. The human body is NOT designed to sit like that."
Pros: "I liked the seat. Comfy."
Cons: "I didn’t like the sorry choice of food — prepackaged snacks. The cabin crew was adequate but unenthusiastic."
Pros: "Plane was on time."
Cons: "Long lines for boarding. Had to stand too long. Food and entertainment cost and cost too much."
Pros: "Crew and food."
Cons: "The old bait and switch. United is not and will never be Lufthansa. Cattle call seating."
Pros: "Arrived an extra 20 minutes early and the bags came quickly out, very happy about that!!"
Cons: "Overpriced entertainment--I'm not sure why there is a charge at all. Also, didn't get to choose my seat and got stuck one row ahead of the bathrooms in the back of the plane--worst seat ever. Apparently everyone on the plane had to use the bathroom at least 3 times during the flight--plus the drink cart went by another 10 times."
Pros: "I LIKED THE WAY I WAS TREATED BY PERSONNEL AT FLIGHT DEPARTURE ZONES ESPECIALLY IN VANCOUVER AND CHICAGO. WHEN BOARDING THE FLIGHT ATTENDANTS WERE POLITE AND HELPFUL IN GETTING MY CARRY ON SUITCASE PROPERLY STOWED."
Cons: "THE OPTION TO WATCH TV WAS NOT USED AS I PREFER READING AND CHATTING WITH FELLOW PASSENGERS AND I DID BOTH!"
Pros: "service as expected, crew accommodating and polite"
Cons: "Warning bring your own meal! there were only snacks available for purchase, the hot foods advertised in the magazine were not on the plane. Internet was not available (even though purchased) for more than 1/2 the flight"
Pros: "Almost nothing"
Cons: "This was a terrible flight. Entertainment system would not go off, no crew attention, we had 2 young kids and they could not sleep with the flashing TV in front of their eyes. Crew did not have the technical chops to even reset the system or try to. To add to the misery, we were seated in the last row where seats won't recline. If after flying 200k miles on United, I get this, I don't know what's worse! Very poor experience on United. Will just donate my miles."
Cons: "For budget airline it’s awesome. Couldn’t ask more"
Pros: "The crew member, different from the first flight leg, was very corteous!"
Cons: "My bag was left behind!"
Pros: "Got to Austin safe"
Cons: "Seats are uncomfortable. Loud—group of grown women were burping and loud entire flight Flight got delayed Smelled"
Pros: "The staff seemed quite nice."
Cons: "The seat padding reminded me of what I imagine they would have in the trustee's area at a correctional facility. Also the "tray table" was not really big enough to support an open paperback book and definitely not a magazine."
Pros: "Flight to attendants were very good."
Cons: "By the time I had added my bags, selected my seats I may as well have gone on another airline that didn’t nickel and dime you go food and drink. Will not do it again or my wife, advertise as a low cost airline but it most certainly is not."
Pros: "Staff were very friendly"
Cons: "Multiple different mechanical issues caused two delays, we deplaned twice and were delayed five + hours. Little communication and a delay of this magnitude significantly impacted travel plans"
Pros: "seats were comfortable"
Cons: "we had to pay so much for a drink and chips"
Cons: "Additional fees for bags, seat, etc. also....delays on n k mc"
Pros: "Boarding was fine. So there's that."
Cons: "No one was available to deal with missing luggage. Took more than 45 minutes after carousel stopped spitting out bags for us to find an employee who'd talk to us. They couldn't find proper forms, so they jotted down our info on scrap paper. Made no effort to clarify where the bags had gone. When we asked what to do if the bags remain MIA, we were told "there's a number to call" – it took three requests to get them to provide that number. They even lost a gate-checked stroller, which is very sloppy and a huge inconvenience for the passenger. The employees we dealt with were uninformed, unconcerned, and unprofessional. Airport worker at nearby info desk says she sees this scenario play out all the time. I will not fly them again."
Pros: "Other passengers, boarding"
Cons: "Costs are hidden until you've already paidfor flight, then they tell you the cost is going to double because of the other misc costs that you weren't made aware of before booking your flight. They wont even give free cup of coffee and charge you $3 for 6oz. Hot colored water. If you have to pay for the coffee, it should be something other than swill. Felt taken advantage of. Wont fly this airline again."
After hearing tons of Spirit horror stories I was absolutely amazing by this airline. Friendly/professional attendants, spotlessly clean plane and paying for upgraded seats made for the most comfortable flight I’ve had in a very long time. Wish they flew to Montana but will definitely use them again!
Pros: "Crew was very nice."
Cons: "They really packed us in like sardines and did not enforce any mask-wearing."
Pros: "One flight attendant was comical and kept things light."
Cons: "Baggage drop off is unnecessarily lengthy and travelers should be warned. It’s unlike any other airline. Luckily I arrived early enough to allow for the additional time, but if you don’t factor it in you may miss your flight. There is no beverage service and the tray tables are half sized and unable to accommodate a lap top. You’re forced into being crammed typing with the computer on your lap. Minimal and piecemeal communication regarding our diversion to another city. There was clearly no communication from the pilot to the flight attendants who were trying to do their best to assist passengers. If you’re diverting to a different city, passengers have a right to know what’s going on. Hidden/extra fees. I see no cost benefit in flying Slirjt due to all of the fees"
Cons: "You should not be associated with airlines like Spirit that trick customers and take their money. Spirit canceled my returning flight without notice hiding behind excuses and small printing made up disclosures . After taking money for baggage and assigned seats . This airline is a rip off and should not be in business"
Pros: "Excruciating- so uncomfortable- as a commercial designer;whoever makes the decision on the chairs needs to sit in them for 5 hours; they would then have made a different choice"
Cons: "Horrible staff. They should be fired and replaced by robots."
Cons: "They charge for water. The seats don’t recline. There is no wifi. My ticket cost $500."
Cons: "Too many infants crying at the dame time! Throughout the entire flight!!!! At least 10 of them!!!"
Pros: "The flight attendants were friendly"
Cons: "2 hours delay and not provided any explanation and very few updates during the wait. No offer of compensation, even the full charge for luggage was still requested. The lengthy solicitation of the credit card was tacky."
Pros: "Wouldn't do it again. Uncomfortable seats and they kill you on bags."
Cons: "See above please. I fares are bait and switch."