Alaska Airlines, Korean Air and American Airlines have waived their change and cancellation fees on flights to Alaska. Confirm policies on booking site.
An average nonstop flight from the United States to Alaska takes 8h 16m, covering a distance of 2813 miles. The most popular route is Seattle - Anchorage with an average flight time of 3h 29m.
The cheapest ticket to Alaska from the United States found in the last 72 hours was $66 one-way, and $125 round-trip. The most popular route is from Seattle to Anchorage and the cheapest round-trip airline ticket found on this route in the last 72 hours was $155.
Alaska Airlines, Grant Aviation & American Airlines fly the most frequently from the United States to Alaska.
Based on KAYAK flight searches, the most popular destination is Anchorage (55% of total searches to Alaska). The next most popular destinations are Fairbanks (27%) and Juneau (7%). Searches for flights to Ketchikan (3%), to Sitka (2%) and to Kodiak (1%) are also popular.
Some of the biggest attractions of Alaska are all the majestic glaciers, the majority of which are located in the southwestern coast of the state. To get to that coast, you need to flight to the airport of Valdez, which is located in the nearest city. From there, you can rent a car and drive about 1 h to the location.
The best place to see the Northern Lights in Alaska is in Fairbanks, so you should choose a flight that lands at Fairbanks International Airport. In this city, you don’t have to drive too far from populated areas to see this natural phenomenon. If you want to rent a car as soon as you reach the airport, the onsite car rental companies you’ll find at baggage claim are Avis, Budget, Enterprise, Hertz, Dollar, and National.
Ketchikan International Airport is the best destination to arrive in if you want to visit Ketchikan. It’s only five minutes from the city center by ferry, which costs $6 for adults and departs every 30m. From there, you can either get a taxi or arrange a shuttle service from your hotel or lodge.
To visit the Kenai Fjords National Park, you should fly into Anchorage International Airport. The National Park is about 2h 30m by car from the city and 2h 20m from the airport—if you wish to drive straight to the National Park. You can rent a car at the airport at the Rental Car Center near the South Terminal, which is served by a free shuttle bus that departs every 15m.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a given destination and date is likely to change within 7 days, so travelers know whether to wait or book now.
Read more about Alaska Airlines
Pros: The comfort of the plane was great! Lots of room and very comfortable seating.
Cons: I found some members of staff to be a bit rude. When other passengers asked questions or did something wrong (that was a minor issue), one of the staff members in particular talked down to them and treated them like they were stupid.
Pros: On time flight, friendly crew
Cons: Spacing, with covid one empty seat for every 3 row seat would be better
Pros: In time and bring crowded
Cons: He abut bottled water since there’s nbther service?
Pros: Seating was nice.
Cons: Built in Screens on the seats are nice. They offer tablets but the info provided on the screens like time to destination and current location as well as access to purchasing food and beverages, is always welcome).
Cons: Inflight entertainment didn't work
Pros: Great staff friendly and accommodating
Pros: The crew was amazing
Cons: High price for mediocre seat
Pros: Nice crew.
Cons: What entertainment??
Pros: Great crew, a lot of space in the aircraft
Cons: More entertainment
Pros: Thank you so much for getting my confused and forgetful mother in law onto the right plane and back and forth from the gates.
Cons: Don’t know
Cons: Full flight so understood but no one likes the middle seat.
Pros: Crew is always amazing and friendly on Alaska.
Cons: There were no movie devices for some reason on the flight
Pros: There was a good selection for the on-flight entertainment
Cons: It was a long time to travel with only drinks and a snack.
Pros: The crew was good, boarding was on the right time. It was a good flight.
Cons: Only if there was free entertainment and free food.
Pros: I liked the free biscuits, the free drinks, the leg room, the overhead room, and the three bathrooms.
Cons: I would have liked free WiFi.
Pros: Everything was great but
Cons: It was an old dated plane. Only reason good not great
Pros: Crew was friendly and helpful
Pros: Good boarding process. Comfortable seats with good amount of legroom
Pros: Great premium class seats
Cons: Wish there were food options that didn’t include chocolate at every turn!
Pros: Stewardess were very nice and helpful
Cons: Getting thru security in nyc was very backed up That’s not your Fault tho
Pros: Seats are comfortable, crews are all approachable and helpful.
Pros: Good movies to watch
Cons: I was only offered a snack once. But drinks 3x.
Pros: The captain was very communicative during periods of turbulence
Cons: There were no complementary snacks offered. Flight attendants seemed disheveled, and uninterested
Pros: Staff friendly and helpful, food choices, seat comfy, ease of boarding, gate check bag came right away.
Pros: Bigger, roomy seats, courteous service, clean plane
Cons: No complaints at all
Pros: Smooth flight
Cons: That middle seat.. 6 hour flight pretty uncomfortable.
Pros: Simple ways that make the atmosphere in the air a little more welcoming and friendlier.
Pros: I liked the movie selection and the ride was smooth
Cons: I didn’t like that there wasn’t any food for a fiver hr flight !!
Pros: Customer service excellent
Cons: Ground crew and crews on plane not communicating with passengers. I have canceled flight which my daughter texted me that flight canceled while I wear sitting at the gate. Next morning flight had delayed I found out while checking the flight status on line again I was at the gate
Pros: The staff was helpful and professional at every juncture - from check in to landing. The flight was smooth and landed a bit early. Tv/movie choices were great.
Cons: Airplanes are so cramped, it’s ridiculous. I’m only 5’2” and I didn’t even have the room to bend down to reach under the seat to pick up a pen I dropped. Take out a row and give everyone more room.
Pros: They were very hospitable and humorous
Pros: Danielle the woman who was handling everyone complaining at the gate. She was the only person helping anyone with whatever she could. Also the crew, weren’t properly stocked with anything, not even water. They did their best to work with the lack of supplies and information they were given. Otherwise I felt like I was in a bad version of the twilight zone. And I love that show.
Cons: Absolutely everything except for the crew listed above. The delay was never informed to anyone until check in- even then the gate’s LCD screen wasn’t even updated with a delay. They said they had to call British airlines to ask them to change the information! No one was allowed into the lounge for a 5 hour delay which is horrible. Considering the airport was under construction and the restaurants all closed an hour before boarding. It was horrible. I missed work because of this and my day rate is 800$ and all I got was a lousy $100 voucher. If Alaska airlines had, I don’t know let everyone into the lounge and provided us with more respect and something in return maybe it would be so bad. But right up to three of the boarding crew (not Danielle) who were YELLING at people. People who were tired and confused. It was the worst experience and I am a global flyer with my company.
Pros: They made good time getting us home to Seattle before the estimated landing time.
Cons: The plane didn’t have device charging ports like some do.
Pros: Updated customer technology, few interruptions, great staff
Cons: 1-2h delay that wasn’t told until everyone was already boarded. Sitting on the plane for any extra time for a 6h flight isn’t ideal!
Cons: Late departure, no headphones on board (thus no access to movies etc), and while waiting at gate to depart, plane became very hot with no airflow, Electronic ordering system for drinks also was not working And it’s absurd that a 6.5 hour flight has no snacks or food offered. Cheap Branson.
Pros: The plane was nice and clean and the staff friendly...good in flight movies and tv selection
Cons: The flight left 1 1/2 hours late..I know it happens but would been nice to have been offered a free snack maybe... I feel like they should have a few free snack options..regardless..even if it is just peanuts or trail mix, pretzels etc..
Pros: Although the departure was delayed because of regulations for the flight crew, they made up the time and got us to Lortland only 15 minutes later than originally planned! Flight crew was friendly and fabulous!
Pros: The food order concept
Cons: No food, not even snacks, despite the long fligjt
Pros: My chair was broken the entire plane and there was no where to move me to. I was uncomfortable the entire flight
Cons: Update your planes
Pros: Plane clean, boarding efficient, pilot cordial, flight confortable, arrived early despite delayed departure.
Cons: Because video playback system was inoperable (not an issue for me—I am happy to read during the flight) the young crew had to perform safety announcements manually but were obviously ill-practiced and inexperienced at this, bungling their reading and even seeming not fully to understand the words. (They also botched announcing introductions of the pilot and crew, not seeming confident who was on board or as if they in fact knew their names.) This was of course unprofessional but also introduced doubt how reliable they would be in an actual emergency.
Cons: At boarding, when overhead bins are full, you cannot force passengers to check their bags if they had planned not to. I was in a rush when I land and because it was delayed too I did not want to also have to wait for my bag at baggage claim. I was completely late to an event I was to be at.
Pros: The lounge at airport was first rate
Cons: It was one of the worst flight in memory in terms of servoce
Cons: Bathroom was disgusting, there wasn’t a trash so people threw their hand towels on the floor.
Pros: USB / 3 prong plug-ins at every seat :)
Cons: No free snacks, the air vents above the seats didn’t work particularly well... one of the crew members had told me I could use front restroom, I went to use it again & one of the female flight attendants was very rude telling me there was 3 restrooms in the back of the plane. Very short and dismissive... definitely wasn’t as good as JetBlue flights...
Pros: Typically exceeds expectations!
Cons: Some people smell bad in Alaska. I suppose it's the dry cabin mentality, but some people smell of body odor. It wasn't too offensive, but someone near by was smelling like an arm pit. Nothing Alaska Airlines can do about that.
Pros: The seats were very good. The crew was helpful and friendly.
Cons: We had a connection in Detroit. The flight from Seattle to Detroit arrived about 30 minutes late, and we barely made the connection. Apparently Delta had not told the Detroit-Boston flight to wait a few minutes for us. We did make the connection, but we arrived at the gate with no seat assignment (we had been bumped the day before from our original flight because of a mechanical problem) as the plane was loading. Had we missed the flight, we would have had to spend the night in Detroit and go to Boston the next day. Delta should have told the gate agent that we were coming.
Pros: Crew attentive, professional, appeared to be enjoying job with full plane.
Cons: The mew food boxes in furst class taste terrible.
Pros: Sitting in the exit row
Pros: Great crew.
Cons: Mask enforcement
Pros: Clean safe comfortable plane seats. friendly staff.
Cons: A small credit for miles as the Wifi didn’t work.
Cons: Having cocktails available on-board
Cons: The exit row that I paid up for, for leg room, didn't have extra leg room. First world problems.
Pros: Crew was awesome!
Cons: The boarding did not go on time. An announcement about why would have been nice. Still made it on the flight on time.
Pros: This was a redeye flight which are never the best. We upgraded to first class for a chance to sleep. The sanitizing of the aircraft was beyond expectations. The personal wipes were a plus so we could clean the areas around our seats to our satisfaction. The individual snack bags are a great idea to minimize handling.
Pros: It was nice that the plane was not packed full.
Cons: Box water instead of water bottles. The seat wasn’t very comfortable since it wouldn’t recline.
Cons: The Seattle gate agents never said which flight they were calling and since neighboring gates were boarding at the same time it was very confusing and rather chaotic.
Pros: Crew was very attentive. I appreciated the extra spacing between passengers.
Cons: I would have liked to see alcohol served.
Pros: There was an amazing variety of tv shows and movies. That is essential for long flights like ours was.
Cons: For long haul flights, I am used to being offered a pillow/blanket, even when sitting in economy.
Cons: There should not be a pay wall around the internet in today's day and age
Pros: Everything from hospitality to the ease of the flight. Captain communicated to put all at ease during this time in which this pandemic has gotten many fearful of flying. Great landing as well.
Cons: Everything was great!
Cons: flight left without 1/6 of the passengers. ¯\_(ツ)_/¯
Pros: Crew was great, flight in general was okay
Cons: The plane itself and seating was filthy, some unknown substance fell on me from the vent above, there was a bunch of crumbs in the seat buckle that fell out all over my lap when I fastened it. I'm not sure the tray table was wiped down, or at least not very well. The in-flight tracker was completely incorrect, I was on a 4-hour flight and it read 14 hours and counting throughout.
Cons: We weren't alerted there was a chance of delays. Over two hours late.
Pros: Use my built up miles for the SEA-ANC leg of our trip, as to physically price it out as one ticket usually increases the fare by 300-600 u$d depending upon time of year. As it was the tail end of an already long journey (OKA-ICN/ICN-SEA), booked the First Class Cabin. Every mile was worth it.
Pros: Everything! Thank you
Cons: Nothing. Thanks
Cons: Food really bad on both segments.
Cons: 2 seats and neither tv/entertainment centres worked....unacceptable on a 10 hr flight!
Cons: Compared to Virhin Australia crew, Delta staff seem almost poorly trained in comparison. For example, Drlta crew don’t check your pass, don’t immediately move down the aisle to move along tourists busy discussing their seats and then line up for Boarding seems chaotic at best.
Pros: The entertainment was nice.
Cons: If the screen wasn’t behind the seat. I could hear the tapping of the person behind me.
Cons: Departure delayed by 1hr30
Pros: I think they flew so fast. We could land almost on time even though we departed a hour late. Airplane was new and clean.
Cons: Boarding was chaos. They overbooked 25? 45? Anyway, they are in panic. They tried to request ppl to take next day flight by giving away 300 gift card etc. the ppl who were told there are no seats upset and arguing at the gate. Flight was delayed for one hour. Once we are on airplane, they are still shuffling seats around, so ppl cannot move forward. Just standing there for 10mins waiting for things to settle. Flight attendants did not give us a headphone. (I have a headphone for iPhone X so I could not connect it to their entertaiment system.)
Cons: Over an hour delay before boarding due to supposedly bad weather. Because flight was overbooked they were offering $400 gift card to change to standby on another flight. If you didn’t make that flight (evening), you’d be confirmed on a flight the following morning with one stop in Detroit (we booked a nonstop to Chicago). Uh, no thanks. Then to top it off, we’ve landed and been told that it will be at least an hour before we can deplane due to no availability at the gate (it’s 1145 pm right now). All this plus their new policy of not allowing us to select our seats because we bought the cheapest tickets. Really Delta? You go ahead and cater to the rich and I’ll choose to fly with another airline.
Pros: This was our first time flying Delta and it was a very pleasurable experience. Boarding was very straight forward and the seats allocated comfortable. A surprise for us was being asked if we would like to move seats from the back of the aircraft to Comfort Economy (we think it was to do with weight balance! but appreciated very much none the less). The flight attendants were very professional and helpful, as you would hope all attendants on all airlines would be. We'd gladly fly Delta again anytime.
Cons: Partner site said it was Aeromexico. First flight was delta so different check bag policy for internal flight that cost me $80. Screw you all
Pros: Alaska Airlines is way overpriced and way less comfortable than Delta. I’m a Delta loyalist forever now!
Pros: Nothing really
Cons: Flight delay further to the 30 minutes additional 20 min due to crew being not there
Pros: Nothing, they didn’t care about you or to help, the llady was so rude and unfriendly, this situation ruin my whole trip
Cons: I call in advance to paid the fees for baggage, I call Aeromexico because was the main airline for the fly, but Delta at Seattle made me paid again the fees for baggage’s even by phone they said that I didn’t need to paid. BE AWARE AND CAREFUL BECAUSE THE LADIES IN THE FRONT DESK didn’t even look the paperwork that you have in hand, they only want to charge you saying that your payment thru Aeromexico didn’t help you in the 1st fly. How this can happen when Delta and Aeromexico are two subsidiary one of another ?
Pros: It was whatever
Pros: Great service, very comfortable.
Pros: The service on board is always GREAT! in Aeromexico
Cons: The flight was canceled and we were put in another flight next night. But the staff in Buenos Aires run the situation chaotically and made mistakes that infuriated many passengers. They need more training to learn how to say "I am sorry" more often and know how to avoid getting into arguments with passengers.
Pros: I LOVED the free movies. Great idea and newer movies. Finally was able to watch a movie I'd wanted to see for a long time.
Cons: Flight was packed which always makes for a more cramped ride. Again, boarding. Flight boarded late and just seems boarding from the back to front would be faster.
Pros: Food selection and quality were fine. I also enjoyed the entertainment options. Seat area was comfortable and spacious.
Cons: The flight attendants were uniformly rude and nasty to passengers from start to finish. As I boarded, I asked for a piece of art to be stored in the wardrobe compartment. This was treated as an inconvenience. During and after boarding, flight attendants addressed passengers rudely when encouraging them to take their seats in a timely fashion. Later, when my seat mate politely asked a FA to repeat the food options, she asked, "Excuse me?" several times and seemed very irritated to have to repeat the choices for him. Also, near the end of the flight, a pillow was on the ground and a FA asked those seated in my row to pick it up. We responded that it wasn't ours and she said something to the effect of, "Oh yeah? So how did it get there?" (Maybe because someone else dropped it and we didn't notice?) The FAs seemed irritated to serve passengers at all. Each time they passed through for beverage or meal service, I felt like I was imposing on them. I have never witnessed anything quite like it. Makes me wonder why they were all so upset and and felt it appropriate to speak and act disrespectfully toward customers. (Delta, do you have any insights?) I hope they all got a good night's rest after that haul.
Cons: As a Platinum AFK/KLM Skyteam member I was NOT allowed to use the Delta Lounge. On the flight the meal choice was poor and the staff were not really geared to serving regular clients. The movie choice was poor. I expected better!
Pros: The staff and crew were great help all along the route and the planes were well kept and clean.
Cons: One of the legs did not have the free wifi available, but they mentioned that before takeoff and were very apologetic that it had not been added to that plane yet.
Pros: Accident on way to airport, so I showed up to check bags 45 minutes before flight time. They said they couldn't get the bag to the plane..in 45 minutes? So, they put on the next flight... 6 hours later. Said I could fly without the bag... uh, no thanks. They would not look for alternatives without charging me more. Flight attendants were crabby, otherwise everything was fine. I flew British Airways a few months ago. Night and day. Seriously. Delta does not even approach having good service. There was no comparison to British Air--- Delta is not in the same league.
Cons: The air conditioning was broken so it was sweltering the whole time. Staff didn't even mention it or apologize. No leg room. Bags took longer than 20 minutes to arrive but we didn't make a fuss since we were just glad to be finished with Delta. I'll never fly Delta again even if it costs me more.
Pros: We had a whole row of 3 to our family, so we could put the armrests up & the kids just laid down in our row (on me, & each other) and slept most of the flight. The flight crew was very understanding and helpful with my kids who were just with me on an intl flight "daddy duty."
Cons: Since it was a flight from Seoul, Korea to Seattle; it would've been nicer if all the movies had Korean subtitles-- my 4-yo boy who only speaks Korean, couldn't make it through more than 15 mins of a movie because he couldn't understand (of course, some of that is due to age & short attention-span). But he kept saying, "I hate English" in Korean while trying to pick a movie. Also, I'm 6'2"; so while it was nice having the whole row for my kids to lay down in-- I was cramped and uncomfortable the whole flight, even moreso with Delta's seats being closer together than on other international carriers I've flown.
Cons: Didn't stick to zones when boarding customers. Gate agent basically let anyone board during pre boarding and priority boarding, why even offer it if you aren't going to make people adhere to the rules.
Pros: Low price.
Cons: Delta provided no information as to why the flight was late. No earlier flights on other airlines were offered.
Cons: Good flight
Cons: With so many empty seats on the front. They decided to crunch everyone in the back without the minimal distance requested for social distancing. Very disappointed. Social distance is not practiced at AA as in Delta. Very sad. Will remember that next time I book a flight.
Cons: Our flight was delayed two hours. We arrived safe but still, the delay creates such an impact on traveler’s plans. AA didn’t even offer bonus miles.
Pros: Me rompieron el equipaje
Pros: Crew and service was solid given the covid restrictions.
Pros: First of I would like to give a big THANK YOU to Parnel at JFK airport. He was such a big help. And his customer service was excellent.
Cons: Flying is no thrill now.
Cons: Seats and screens, usb charging points
Pros: Good seat
Cons: Headset didn't work and no replacement
Pros: Dinner and boarding
Cons: Seats, noise and kids running, walking and CRAWLING in the aisles and lack of wifi and entertainment that I can choose, Also, the bathrooms ran out of paper and the crew was not attentive. They didn't do anything about the kids disruptive behavior and extremely load talking (reciting abc and counting). I asked if they could talk to the parents and they said no, the beverage service was not good as I couldn't get more water and the seats were awful! Why wasnt the wifi working? even if it worked I'd have to purchase it even tho it was an international flight. I will not fly American Airlines again!
Cons: My seat was broken and would not recline, i mentioned it to the stewardness and even though there were other empty seats they did not offer to move me.
Pros: We took off and landed safely.
Cons: Felt very low budget and cramped.
Pros: arrival to the destination
Cons: booking through kayak was a nightmare. they serve no purpose othan than to collect a fee and add zero value and provide no support after the transaction. it is pointless to use this service as no one at Kayak can help you after the purchase, and we all know airlines are useless when it comes fo customer service. never again! american airlines was even worse with their customer service when trying to get seat selections preserved when the airline was updated from British to American airlines. American airlines lied over the phone and was even more rude in person. JOKE
Pros: Despite getting no updates, our flight itinerary was changed from a 3.30pm flight to a 9.20pm flight. Unfortunately this was after landing from Milan at 1.30 with two small children so we had already had a very long day. We absolutely never would have booked this flight itinerary had we known of the change.
Cons: I am beyond stunned that our flight itinerary was changed from 3.30pm to 9.20pm with no notification. This is absolutely unreasonable and inexcusable made even worse that we had already had a very long journey from Milan to JFK with two small children. Evidently the issue was that we booked via a 3rd party off the kayak site and not directly with British airways. When American airways changed the flight from 3.30 to 3.25, the 3rd party company failed to file for our updated itinerary so British air/American air bumped us to the next flight at 9.20pm. We have long been loyal to kayak feeling it provides the best breadth of options and good pricing. Now we may use kayak to see all the options but I can’t booking directly with kayak anymore after this complete disaster. We ended up renting a car and driving from jfk to Boston, getting home 23 hours after our journey had started, stressed, beyond exhausted and now have to return the rental car. Thanks kayak.
Pros: Veggie Asian meal was great - curry.
Cons: Freezing cold air conditioning. Seven hours siting in a fridge. Asked stewardess to turn it up. She didn't.
Pros: The plane took off and landed on time. Because airlines have so games their system by setting expectations of on time arrival so low that it is nearly impossible to not exceed them.
Cons: The plane was so old the overhead lights didn’t work in our section (who failed to check that??). The overhead bins fell open at landing and things almost fell on people’s heads. There was subpar entertainment options that hadn’t been updated since at least the 90s, which was made even less acceptable since it was literally the only option for entertainment on a 7+ hour flight when none of the overhead lights worked. For a ticket that cost more than $1200, the failure of the airline on nearly all levels to provide standard services was completely unacceptable.
Pros: I needed special assistance due to limit of mobility and I have been refused assistance twice
Cons: On the top of that my luggage was damaged
Pros: Went on time and looked after very well
Cons: Going over leg room, a bit tight
Pros: The staff were very friendly and helpful
Cons: Bag checkin had already been done online but did it again in terminal, weigh in lady not helpful or friendly, quite abrupt. Onboard seating cramped and worse when front seats were reclined.
Pros: Smooth flight, got in early.
Cons: Breakfast was average. Could do better
Pros: Absolutely no part of the flight was comfortable or enjoyable.
Cons: The plane itself was clearly an older model, lacking many amenities I’ve come to expect flying coach. The overhead compartments were too small for larger carryon luggage, and no one on the crew alerted passengers to this. Thus, many passengers had to go against the traffic of those still boarding to find space for luggage. My seat was at the back of the plane so I had to spend close to 15 extra minutes walking back to the front against boarding passengers to find a place to put my luggage. A simple warning from the crew when I boarded would have prevented mine and many others unnecessary trouble simply boarding. During a very turbulent flight, the captain nor the crew made any announcements about turbulence, our safety, or our progress. Also during the flight, one of the flight attendants got into an awkward verbal spat with one of the passengers. Completely unprofessional and bothersome. Additionally, I had fallen asleep when dinner was being first served, but woke up before it was finished. A flight attendant approached me and asked if I’d like a dinner to which I replied “Yes”. The flight attendant never returned with a dinner for me, thus I did not eat the dinner, which I had paid for. Lastly, and perhaps most disturbing, was what transpired when a passenger had a medical emergency. With no warning, all of the airplane lights turned on and a loud “CODE RED” was announced over the sound system. Imagine being a sleeping passenger like myself, during a very turbulent flight, to be suddenly awoken to bright lights and a CODE RED shouted loudly over the PA. I’m not overexaggerating when I say that I was preparing for the worst. A truly terrifying moment that I am certain was shared with many others on board. To make matters even worse, as a flight attendant rushed to find a first aid kit (which she had trouble finding) she opened up the compartment over my partners seat and dropped a passengers ipad on her head. The flight attendant did return to apologize, but it was little consolation compared to the stress and panic the crew created. I have flown many times, and this was easily the worst flight of my life. American Airlines should be ashamed of the conditions they put their passengers in and they have lost two customers for good.
Cons: We left two hours after scheduled departure bc 1) the plane was late from prior flight and had to be cleaned, 2) engine check delayed the flight, 3) strong winds forced the airport (JFK) to use only one runway for departures and so on top of our plane delays we were delayed an extra half hour bc of airplane traffic. No entertainment onboard, meaning no screen on back of seat in front for movies, tv shows, etc. Food options were poor, especially breakfast (too much sugar content in all contents of “continental breakfast” pack.
Pros: The Flight Crew were very friendly and helpful.
Cons: Business class, Boeing 767-300 The seating configuration was 1/2/1 I would give these seats on a scale from 1 to 10 a 5, this was a very basic B/C seat, without a TV screen integrated to the seat in front of you, instead the flight crew hand out individual passenger entertainment systems, that are a pain to deal with and get in the way of everything your trying to do (ie eat, work, sleep.) I’m only 5’9 and I found when the seat was in the bed mode, the seat slopped down very slightly, and your feet would end up underneath the side table to the row of seats in front of you. As i wear a size 13 shoe, i found that space to be rather cramped especially for my feet.
Pros: The crew was helpful and nice, boarding was calm, we got there much earlier than anticipated.
Cons: 1) Biggest complaint is not about the actual flight we were on, but the one we missed, who left the gate Early, even though they knew we had landed and other people from our BCN to JFK flight made it. EXTREMELY FRUSTRATING, esp since all other flights to DC out of JFK were cancelled. 2) We were on the last row of the plane so our seats didn’t recline. Annoying at best bc the flight was so short, but would have been nice since we had been traveling for 18 hours by that point (because of the late flight, missed connection, cancelled JFK flights, etc).
Cons: The e-ticket did not include the terminal information. As it was an Iberia flight I went to the terminal 7 where Iberia operates. However, after waiting on line when I got to the counter the attendant informed me that the flight was operated by American Airlines and I had to go to terminal 8. I ran to terminal 8 but by the time I got to the check in it was 6:15 and they said they said the check-in for the flight at 7(which was actually at 6:55pm) was closed for check-in. I was lucky enough that there was another Iberia flight (this one from terminal 7) st 8:30pm and the supervisor was able to find me a spot in that flight.
Cons: The flight I booked was misrepresented. I thought I was booking a BA flight only to find it was American Airlines. This changed the terminal I was to go to and the gate in which our Italian non-english speaking driver was to meet us at. This impacted seating selection, as well. Was forced to buy a premium seat when I realized the seating chart did not appear when I purchased the tickets. Also, flight was three hours late upon arrival. I understand safety is paramount and am grateful we eventually were able to find another plane, but it begs to speculate if things would have been smoother on a BA plane.
Pros: Crew updates during a technical issue investigation.
Cons: This plane is very small for an international flight, and it does not have the proper entertainment system for long flights. To top it off, the plane was very smelly; I got a headache because of it. We also had to return to the gate due to a technical issue and ended up leaving almost two hours late, which defeated the purpose of picking this flight over the rest as it was the one that was supposed to land in Milan the earliest. I will be careful next time I pick a flight to check what kind of airplane they're using. My assumption that international flights have the best airplanes seems to be wrong :(.
Pros: I arrived at my destination at least! Good crew and decent food but that’s the least I can expect from an 8 hour flight.
Cons: Very old plane. Had the screens every 4-5 aisles. No control over the entertainment. Very uncomfortable seats, but so are almost every other airlines. The worst part about this flight was that I traveled with my girlfriend and when I went to check in, 24 hours before, there were only single seats left and there were so many open seats together that were considered “preferred” and had to pay $80 for just one “preferred” seat just so we can sit together on an 8 hour long flight. The seat didn’t even have any extra legroom or anything, it was a normal seat. American Airlines is just trying to squeeze money out of anything they can.
Pros: Plane and staff were great. Very easy boarding process and we landed early in Dublin airport after an hour delayed take off. Food and staff service was very good, no complaints.
Cons: No idea how they messed up the take off and landing times so greatly. left an hour late and arrived an hour early. No personal entertainment screen and plugs were not working.
Pros: Nothing in particular
Cons: Flight attendants
Pros: Crew was exceptionally lovely through delay except for lead attendant who spoke down to attendants and passengers alike (would refer to me in third person in front of me--asking attendant condescendingly "why is he here?"). terrible sense of service, spoke like I was a grade school kid in her class. Gate agent gave me last minute seat change which was very cool of her
Cons: Plane is terribly old, has ashtrays and audio channels for entertainment. More importantly, mechanical failures at and after gate. Total delay of over 2 hours. My girlfriend flew this same plane and had even longer delays plus needed to divert In flight and turn around and land in heathrow on a mxp-jfk route (they were over the Atlantic). Problems continue for me 2 months later on this route and as a pattern it's incredibly unsettling. I'm questioning whether taking the return flight on a plane that's clearly begging to be retired
Pros: Crew was very nice.
Cons: Flight delayed by 5 hours last minute, making my layover 17 hours long. The delay caused my car rental place to give away my reservation so I had to wait an additional 2.5 hours to get a rental car. The primary reason for my travel was a wedding and although I made the actual wedding, I missed most of the pre-wedding activities that I had rsvped for. The seats were really uncomfortable, particularly the lack of low back support. I was very sore after the flight and was unable to sleep despite having been awake for over 24 hours prior to the flight. We were finally given meal tickets but was unable to use as everything closed at 10pm.
Cons: I bought travel insurance as I do with any trip. I have a complicated family emergency that forced me to call off the trip. Being that I bought trip insurance, I felt good. Well turns out they make you jump through so many hoops that your travel insurance fee is useless. I sent a letter to Allianz (the company that handles the travel insurance) and blasted them for their insensitivity in a difficult time. Going forward, I will not be purchasing travel insurance in the future. It may sound irrational but if you think about it, travel insurance is the tax on gullible people. You hear travel insurance and one assumes that if you spend the extra money on the insurance and something comes up, you can at least get much of your money back. Don't count on it! It's a 1/1000 chance they will do the right thing so the odds are not in people's favor. If you want to be smart, use the money you would have spent on travel insurance on some pre flight cocktails at the airport bar. Air travel is hellish enough without scams like Allianz!
Pros: Boarding was prompt, flight attendants polite and accommodating.
Cons: If I am in business class and platinum status, why can't I use the lounge - which is only available to Platinum status going to LA or SF, Latin America but not to Cancun. American Airlines needs to change this policy.
Pros: Nice crew clean airplane
Cons: Initial flight was cancelled after 2 hours delay. My next flight was scheduled the earliest possible by AA which was 24 hours later. No transportation,hotel or miles compensation for this. I had work and responsabilities the next day. TThe scheduled trip was supposed to take off at 7:45. Boarding started late and was very slow. My bag fit the meassurements and still was forced to check it (which I did not want to do as I did not want to be waiting an hour for my bag at my arrival as I had work early the next day. In addition there was airplaine traffic as it was "rush hour" instead of flying at 7:45 we departed almost at 9pm!!!! Have to pay for food Quality of tv monitors very poor And in an uncomfortable position No movie options No wifi although stated the aircraft has Non functioning electrical plug
Cons: The check in process at JFK was a disaster. The kiosk check in machines were constantly malfunctioning, where to line up was unclear, and staff acted frustrated. After several failed attempts with the kiosks you have to wait in line to check in at the counter anyways. It would have saved almost an hour of my time to just go straight to the counter-- had I been allowed to. I wanted to check a bag which contained some fragile items. Several bottles of wine which I wrapped in bubble wrap and cushioned with my packed clothes. I requested a "Fragile" sticker to be put on my bag. I was told "We don't do that here". So I asked if they handle ALL bags with extreme care and I was laughed at and told to go on my way. When I got my bag at my destination-- the outside of my leather suitcase was sliced to the lining. There were scuff marks and torn leather. My wine had been completely shattered. Not just a crack in the bottle, but flattened completely. My clothes were stained, my bag ruined. I don't know if putting a fragile sticker on would have prevented this, but I don't understand why they just "don't do that". We are trusting our property to the airline when we check bags. I will never trust American Airlines ever again. They don't want to know if I have anything fragile, and they don't care when I tell them.
Cons: Our flight was 3 + hours behind schedule. We didn't get to take off until around 11:30pm when our flight was supposed to take off at 7:05pm. I have missed my itinerary and cruise trip with family members. Now I have to wait 2 days to catch a cruise and reunite with my family in Italy. It's not fear that the airline don't take consideration for this kind of situation. We understand that Things happens and the airline takes precautions to make sure everything is okay before take off. However, I'm very frustrated and disappointed.
Cons: My family and I make I JFK -LAX reservation 4 months ago. We came to LAX three hours before our flight to make sure we get good seats. At the checking kiosk we did not have the option to pick seats , there was a message on the boarding pass that said to go see boarding agent. So we did, appreantly they over booked the trip and they were looking for volunteers to give up their seats!! Why did we have to be on stand by if our booking was confirmed 4 months ago!! They made us wait until the gate was closed and then they found us seats . This trip caused us mental anguish I will never fly American Airlines again
Cons: Cancelled flight due to multiple mechanical malfunctions that should have been checked previous to boarding. Held on the plane for 4 hours, another 4 hours in terminal of the closed airport once allowed to deplane, no communication, no food or water, put up in a hotel an hour and half away despite this being NYC, terrible customer service, no compensation, unable to get tofinal destination earlier than 24 hours later missed events in final destination overall financial and personal losses due to the inadequacy of the airline.
Cons: We boarded on time but were kept waiting 2 hours on the runway The entertainment system was broken so no screens worked the whole flight! Terrible,
Cons: Small plane, 6 seats per row, no individual entertainment. Not comfortable for a 7 hour trip.
Cons: Delayed 1 hour because crew announced there was a discrepancy between # passengers boarding central records. Flight crew didn't do anything to comfort passengers during this. Captain made one announcement about turbulence once at the beginning but nothing else for 1/2 hour or longer long turbulence period. Crew took away tray without asking. Ran out of water. Doors did not open for quite awhile after docking but crew said nothing. Seats so small one had to keep elbows glued to body to eat without touching neighbors. Felt like cattle being driven to slaughter. Min
Pros: The flight was comfortable and kept to schedule.
Cons: AA staff at JFK airport were rude and unhelpful. Staff onboard the flight were excellent.
Pros: Everyone was nice and helped with any questions I had
Cons: Logging into the internet from the iPad
Pros: The crew was nice. When I finally arrived in Denver, Marlin in customer service was the only saving grace for United for me. When I asked for options for an earlier flight into Rapid City so I didn’t have to wait 24 hours and miss my visit with my sister, he looked at different hubs (Chicago, Minneapolis) to see if they had any available flights into Rapid, he checked for double bookings, and when he couldn’t find anything, he put me on the standby list for the first flight out in the morning and wrote down the flight information for all of the United flights from Denver for the following day. Marlin provided excellent customer service and was a huge credit to the company.
Cons: The flight was supposed to leave at 3:56 pm and didn’t leave until 7:30 pm. I would estimate at least 15-20 people missed connecting flights because of the delay. According to the United app, the delay initially started in Portland due to mechanical issues, which took over 3 hours. Then, there was a weather delay in San Francisco according to the gate agent - there was a ground hold and no planes were landing or flying out. At some point, I would think another plane would have been an option rather than delaying a flight for this long and disrupting holiday travel for so many people.
Pros: All the flights were on time.
Cons: If the flight left on time - I missed my connection
Pros: Nice, normal flight.
Cons: Pilots not there on time, arrived perhaps 30 minutes late, didn’t say why.
Pros: I had really awful sinus pain on the flight and the crew was very helpful and sympathetic
Cons: The entertainment system was pretty lame (DirectTV) and of course the now-typical lack of food and beverage items for domestic flights
Pros: Was your standard airlplane.
Cons: Plane was delayed due to a mechanical, then again because the cleaning crew didn’t do a good enough job the first time, then a seat mechanical, and then the truck used to back out onto the tarmac broke down
Pros: Nothing, and I’m a very agreeable person.... Always
Cons: Every person employed by United is either overworked until the point of jadedness is issued with their first paycheck, or they get paid in Monopoly money. There were flight delays, and really I was good with that, but when I approached a staff member, he literally said “what do you want?!” Before I even opened my mouth. The phone lines are operated by someone in a foreign country. And after the flight caused me an overnight layover, they offer you a measly discount voucher for a place to stay. I can only hope that someone out there is getting better treatment than the poor people I saw on this flight, or at any united desk I attempted to get help from.
Pros: The boarding was quick and the flight was on time. The crew was courteous.
Cons: I selected economy comfort in the kayak app, but when I called about my boarding pass, kayak said they only sell basic economy. What did I buy? UAL only sells a limited selection of overpriced food. There is no music and you have to pay to see the flight map.
Cons: We missed the whole vacation due to United flt. 599 being late into SFO. We missed the Zurich flight by 7 minutes due to a mechanical issue (overhead bin lid would not stay closed.) United customer service was very poor and after 16 hrs. at SO without resolution on flights and schedule, we just came back home. If Siss Air could have waited 10 minutes for 12 or more passengers, we would have been fine. I don't know if United communicated with them or not. This was a disaster!
Cons: My only real issue was that, upon checking in online, I was informed that my boarding pass would be emailed to me. I don't believe it ever was. I checked all of my various email folders, including spam, and saw nothing.
Pros: Although I arrived a few minutes late, the check-in agent managed to get my bag on the flight. When I missed my flight, the agent quickly got me on another flight (with a competitor airline), with no additional charge.
Cons: The short (10 minute) boarding window contributed to me missing my flight (by a few minutes). Very annoying.
Pros: They had blankets waiting on our seats for us, which was really nice!
Cons: The seats were horribly uncomfortable and hardly budged when "reclined". It made for a miserable red eye experience.
Pros: I know it’s out of the hands of the airline but we were delayed due to weather. Luckily they booked us on another flight but it was the next morning.
Cons: I know there are clauses saying that United does not have to do anything to accommodate you if it’s bad weather but we did not get anything for our inconvenience. Most airlines will seem to help you with hotels or food and whatnot if you had to be rebooked. We ended up booking a hotel through the Hotel Tonight for a great rate although it’s unrefundable. Turns out we get to the airport and our original connecting flight was severely delayed and we would have made it on to that flight. So either way we were stuck with a loss.
Pros: No one died.
Cons: The flight 586 was late and despite having two hours to wait in SF the flight got to SF just as the connection was finished boarding. I had to run from a gate in the 60s to 84D and the people at 84D were whining about my getting to them so late. United Airlines needs to get its stuff together!
Cons: My friend and I have taken our hiking packs to Alaska, California, Washington, and all along the East coast. Never have we been asked to check our packs. I was mostly surprised, at first. Once I was seated a man in front of me had his hiking pack and two ukuleles in their cases, neither of which could fit under his seat. That's when I became frustrated. O This plane sucks: our knees were slammed into the seat in front of us because the chairs are so close together. No USB plugs. Plane was dirty, scuff marks on the wall and ceiling. There was paper in the pouch that looked like a mouse had chewed on it.
Cons: Great flight
Cons: Now Sherry in any documentation I received did it say that my flight was operated by United airlines. I waited at ANA check in until within the 2 hour window and went around and asked someone at United who confirmed that they were partners with ANA.
Pros: Luggage bag broken by baggage handlers
Cons: Luggage bag broken by baggage handlers
Pros: When I booked this flight four months ago, nothing indicated that these seats would not recline (since they are in front of an exit). That's not something I knew and that fact made it a bit brutal on an overnight flight, especially when the people in front of us could recline their seats. It should be easy and reasonable to add such info in the booking process.
Cons: There is just something very bare-bones about flying now: modest food or drink, little effort to entertain except on your own equipment. It's functional--does the job.
Pros: Nothing at all flights not on time crew very un helpful and not nice
Cons: Delay in connecting flight from Seattle to Denver caused us to board our plane to Grand Rapids moments before the doors closed. Had we missed our flight, an unpaid work day would have incurred as we would not have arrived in Grand Rapids until the following afternoon.
Pros: On time.
Cons: New looking plane but the TVs behind all the chairs were locked without a credit card. The new chairs looked great until you sat in them. I'm 5'10" and my knees were already brushing up against the seatback in front of me. If you push the recline button on the armrest, the chair doesn't go back (of course it doesn't, the person's legs behind me are probably up against my chair anyway). Multiple people around me were also asking around if the chairs recline. I have a mild back injury and sitting up at 90 degrees the entire way was very uncomfortable.
Pros: I liked the legroom of Economy Plus. The flight itself was good. Didn't buy any food.
Cons: We arrived late in Denver and had to sit at the gate and wait for the jetway person to arrive and connect the jetway to the plane. I also didn't like the fact that I had to buy Economy Plus because my wife and I were not only not assigned seats together after booking, we were not assigned seats at all. When I booked the flights I was only allowed to choose seats for the first flight - Charlotte to Houston...but not for the other three legs of our Charlotte to Seattle trip. The only two seats together from Houston to Seattle were in the very last row. And, on our return flight we had to purchase Economy Plus in order to sit together.
Pros: More important than the trip home last Wednesday was the reason for the trip. We attended my granddaughter's wedding. Everything else was secondary. Even if the trip had been in a one wheeled barrow, it would have been good. To get to what you want which is the mechanics of the trip. The two people who attended to the aisle chair, most teams were competent. Some hadn't done many passengers so they were fumbling with the straps. I've learned that I almost alway have to ask for one at the gate where they check or issue, (what's it called, loading permits, some kind of pass, not landing pass. loading pass. I can't remember and my wife has gone to bed.) Well, they have to come up with an aisle chair because I've only got 1 1/2 legs. I always make it to the seat on the plane, but the competency of the various crews is uneen. Sorry my answer is so nonspecific but I don't remember one airline from another. Great people all, get the job done.
Cons: Not much I don't like. They get us there That is the main thing. Sometimes when the plane stops after it has pulled away from the Jet Way, the pilot gives an explanation that I find unfulfilling, not enough details. I suppose if they explained more, other fliers would find the explanation too verbose. I can live with it. Again this is about all flights and airlines. Nothing stands out, such as, " this awful thing happened when we left San Francisco."
Pros: Flight was smooth and on time
Cons: The boarding gate attendants were rude and uncaring when we asked them to help us switch pre-assigned seats to ensure our two year old sat with us. While we might have understood better had they been empathetic, they were rude and uncaring and said when you book online you sign a waiver and they can not do anything about this. Wow. This was our flight back. Originally on the way to our destination we had used Delta and that customer service experience was completely different even though that flight was full too. Never flying United again as long as I can avoid it.
Pros: The flight
Cons: The time
Cons: The fact that I was stranded in Colorado due to weather and they would not refund my ticket even though I had purchased insurance. They wouldn't even give me a credit. Will have to think twice about doing business through KAYAK and United from now on.
Cons: Will NEVER fly United again. Going home to advise EVERYONE I know not to fly United. They straight suck. Starving people on long flights with hot food for a third of the plane?!?!?! Then telling me I'm wrong for expecting a meal on an almost 7 hour flight?!?!?! &, even better, the reason my son & I starved all morning, day , & evening because EVERY single flight (all 3) were late, one so much so that we almost missed the connecting flight. Wow, is all I can say. After I still have United a chance after assaulting that poor man. Beyond highly disappointed.
Pros: The flight was smooth
Cons: The air hosts were in friendly and didn't say goodbye. The cabin was improperly pressurized and hurt my ears going up and landing. My ear is still popping.
Cons: My fiancé and I packed a suitcase together and it was 3lbs over the 50lb limit. They refused to let it slide and when we asked how much it would be if we left it they said it would cost us $100 for an oversized bag. We already paid the $25 so it makes no sense for it to cost $100 more. They were completely unreasonable and not helpful. Not to mention the flight was an hour late. Our flight on the way out was completely cancelled all together and no one bothered to tell either of us. Then they rerouted us on completely different flights! We had to basically throw a fit to get on the same flight, which ended up being 8 hours AFTER our original flight was supposed to leave. The entire experience was a disaster and I will never fly united again.
Pros: Barb M. was at the front desk at the United Lounge. She is an incredibly kind human being. I was very sick and this flight was delayed so it was going to cause me to miss my connecting flight overseas. She tried all that she could to rebook me on a different flight but the problem was the destination's air traffic control, not the airplane, so it wasn't going to fix the problem. I was able to rebook my connecting flight, at a cost, but at least I wasn't going to miss it. Barb went and made me hot tea with fresh ginger, mint leaves, and honey for my throat. Through a difficult situation, she was a ray of sunshine and kindness.
Cons: Every time I travel United, it is delayed. I don't understand why. In this situation the problem was the airline so I understand that is beyond what United controls.
Pros: The flight attendants were nice. Other than that, nothing.
Cons: Maybe it's because I haven't flown in a few years but it seems that the airlines are packing in as many seats as they can, without regard to the passengers who are shoved into tiny seats for 5+ hours without even being able to stretch their legs. We were in the last row where you can't even lean your seat back but the guy in front of me was just about in my lap the whole flight. Charging for in flight entertainment and meals also seems like the airlines care less for customer satisfaction than the money they can get from passangers. While boarding, we were stopped in first class because the flight attendant was in the aisle getting drinks for first class...Before all the passengers boarded. Also, why is every flight told they get one carry on plus a personal item when that isn't really the case? If the flight is full, apparently there is not enough room for each passanger to have a carry on so people who have delicate items packed in their carry ons have to surrender them and pray their precious vacation purchases aren't smashed when they get their luggage back. Quantity over quality.
Pros: United delivered us to Anchorage so late that we missed the very last flight out of Anchorage to Homer. We had to pay for a hotel room and full price tickets to fly the very next morning. Because United delivered us to Anchorage so late, we had to spend so much money on the hotel and next day flights. Until this point I have always been happy with United but I don't think we can go with United anymore after this.
Cons: No space for even one carryon and I was told that the luggage space is not associated with my seat. People have more than 2 can bring them on board yet I have to check in and my valuable items were inside
Pros: Very nice and flexible people and boarding was easy. Smooth flight.
Cons: Very cramped tight seating and the stewardesses were a little lax. Also, the overhead speaker was not loud enough to hear if you're sitting by the window as I was. They have no control over turning it up and if there was something to do with safety I would be in trouble.
Cons: My flight was cancelled they never told me , and after I explained to them I bought this ticket two hours ago because my grandmother and uncle were dying and I needed to get there, they lied to me told me I would be on a different flight and still get there at the same time. Well my flight was not the same time it was three hours different and if I made it there like they promised the first time I would have been able to kiss my grandma one last time. She died a hour before I got there. And now I'm fighting with them for a refund.
Pros: The seats looked new.
Cons: United had us board and unboard and then board again due to flight delays. United also told us the delay would be only 40 minutes, but I looked at the delay in SFO and it was 2 hours. Eventually United also increased our delay by 30 minute intervals until it was about 2 hours. Once I arrivied in SFO I got a text message notification stating my luggage had been put on an incorrect flight and I would have to return to get my luggage. The attendants at the podium were rude. This was my first terrible flying experience ever.
Pros: My other passengers in First Class. Your crew was also very kind and well mannered.
Cons: I spent over 150 for an upgrade for a red eye for a flight I already spent over 500. Your crew lacked attention in service and one specific crew member (male) woke me up twice due to the loudness of his voice. Disappointed in the quality for the amount spent.
Pros: Very friendly and helpful staff.
Cons: The fact that we had a connecting flight to minot from Denver. Arrived late to Denver because of weather, but my stroller that I had left on the jetway in Seattle was never put on the plane which I didn't know until I got to minot. I was going to wait for it in denver, but I would have missed my flight to minot had I waited 5 more minutes. We arrived to minot only to find out that our 3 suitcases, one stroller and 2 car seats were never in the flight. Awful! And my connecting flight was even delayed an extra 55 min so I don't quite know where my things are.
Pros: The people I sat next to.
Cons: I missed my first flight because the plane left 15 min early. I was at the gate before the plane detached and the guy said I should be on the plane 15 min before and that he wasn't going to stop the plane from going. I had a business meeting that I was trying to get to so him doing this completely ruined my day and purpose for flying and spending $300 on a flight. I have NEVER experienced anything like this. Once on my rescheduled flight the attendant made several comments about the fact that I had a pillow with me. If you don't know someone situation then you should make any comments at all. I had just finished a 5 day drive across country and unfortunately the pillow needed to get home with me. Not a single employee was kind welcoming or helpful. I will never fly with this airline again. I will be letting EVERYONE I speak to know about this experience and I plan on writing reviews wherever I can find.
Pros: We ended up getting a free bag check because the flight was full.
Cons: One free bag check not included. Both legs of our flight were delayed. Even though I had brought an iPad, I couldn't figure out the entertainment system and couldn't download the entertainment app from the Apple app store (I couldn't get the store to open on the onboard wireless system to download the app).
Cons: The fact that the tv is on constantly without the option to turn it off is annoying. The viewing length to passenger is too short to really enjoy (Probably not your fault). PLEASE permit us to turn it off. The constant repeating of the Dish commercials while in dead air space is so annoying I will never consider Dish as a provider.! Please play more than one entertaining video than repeating the one about alligators (crocodiles?).
Pros: The staff was pleasant and helpful.
Cons: The flight was late but that was at no fault to the airline.
Pros: United airlines seems no better or worse than most major airlines today.
Cons: I am fed up with the herding mentality by most airlines. Since when did purchasing an economy seat mean you are not entitled to at least a modicum of comfort on a flight. The legroom provided now is no where near enough for any normal size human. Additionally it's still annoying to pay $25.00 for a single checked bag. I tried United after many years but will be returning to Southwest Airlines - in the long run it's less expensive. I realize nothing will change based on my opinion, regardless, it is more comfortable and dignified to take a Greyhound bus than to fly a major airline these days.
Pros: Seats were okay as far as comfort level
Cons: This flight was overbooked. I had to be back at work the next day, so I really needed to take it. The gate agents wouldn't tell me what was going on, only that the flight was overbooked and that they were "trying to get me a seat." I stood there while all of the groups boarded, waiting for my ticket. I was the last person given a ticket. By the time I finally got to board, all overhead space was taken, so I had to gate check my bag. And then someone had taken the seat I was given, so I had to ask him to move, and he started crying (child). He cried for 20 minutes, so that was fun. Also, this was a red eye - I really wanted to sleep, but right as I was dozing off, the flight attendants turned on the lights for drink service. Overall, just a really poor experience and very hard to sleep.
Cons: Left late, small seating, almost didnt make the flight overall terrible experience will never fly to denver again
Pros: The ease of getting onboard.
Cons: I paid extra for the exit seats thinking there were going to be more comfortable, they were worse then the regular seats and I felt ripped off. On top of that you charge for water? That’s silly.
Pros: Very good
Cons: Hope is on time not delay 1 hour that’s all
Pros: The time
Pros: I did not get onto flight
Cons: Allowing me to board; I showed up to Denver international with plenty time, I arrived at gate of new flight the check in attendant placed me on, I then watched my original flight close the gate and fly away while waiting for my next flight.
Pros: The male agent at the counter was great! Unfortunately that was the only good thing about the trip. Everything was SO expensive, had to pay $1.99 for a bottle of water which is free in other flights. The crew on board didn’t do anything and didn’t come through to collect trash until the very end.
Cons: More affordable prices, snacks and drinks available in flight, and a more helpful crew on board.
Pros: Crew was nice
Cons: No WiFi, no food.
Pros: The price was awesome. The baggage people were very easy to work with.
Cons: The only thing that the crew did for us was to stand and look at us while we came aboard and then show the safety demonstration and then go through the cabin once with a trash bag. I was curious why there were four of them when it seemed like they basically had nothing to do.
Pros: The boarding was stress free.
Pros: The crew was fantastic!
Cons: Nothing. It was great
Pros: Boarding back to front makes so much sense! Thanks!
Pros: Aircraft was clean
Cons: Staff talks too much, especially when they stammer.
Pros: They got me here.
Cons: Comfort, crew, entertainment, etc
Cons: Always delayed with frontier it’s ridiculous
Cons: Boarding could be better. It’s could be organized.
Cons: I was concerned for my health due to United Airlines placing profits over people by having a full plane during COVID.
Cons: Social distancing
Cons: Crew didn’t wear masks correctly to prevent COVID, seats didn’t recline on red eye, seats were hard
Cons: Reclining seats
Pros: Finding a better price than the actual site of the air line
Cons: Nothin honestly.
Cons: Frontier has declined a saddening amount.
Pros: Masks required. Temp check required
Cons: No social distancing
Cons: Your workers stole from me I spend money with the airline just too have you guys take from my hard working things
Cons: Need food
Pros: I thought everything and everyone were great!
Pros: Nice. Clean.
Cons: Small seats.
Cons: Drink service.
Cons: Good service
Cons: Horrible organisation. They steal from customers.
Cons: The flight was delayed twice after boarding, we had to sit in the plane for almost 2 hours. I dont think frontier is worth the price anymore, you definatley get what you pay for. I had to check a bag both ways because a checked bag is cheaper than their fee to carry on a bag. There were no complimentary drinks or snack even after having to sit on the plane for so long. I requested an aisle seat and got stuck in the middle. Overall, think I will be paying the extra for any other airline than frontier.
Pros: Pretty much nothing
Cons: Tray tables the size of my cell phone. Had to pay $50 a piece for each item checked or carried on. Seats don't recline. You have to pay for any snack or refreshments while on the plane. No entertainment options, not even a magazine. Armrests didn't fold all the way up. Flight attendant wouldn't allow any switching of seats even though an entire row of seats was empty. Flight crew all looked and acted worn out and cranky. I recieved no forward notice of the cost of luggage and carry on items until I reached the ticket counter, and then would've had to pay a fee in order to cancel my trip with them. This is classic bait and switch with predatory tactics. The woman at the ticket counter tried to tell me that they were still the cheapest airline available to which I replied. "You are a complete liar. It would have cost us 8 more dollars to go with a United flight instead, but overall would have saved me. 92$ in the long run with a much more comfortable flight and complimentary refreshments. Not only will I never fly frontier again, I will tell anyone willing to listen to not fly frontier as well.
Pros: Modern planes. Good on board crew.
Cons: 2.5 hour delay, no explanation why.
Cons: The seats are incredibly thin with nearly no padding and don't recline. No complimentary drinks or snacks. Tray table is too small to be of any use
Cons: They didn't know how to handle the unpleasant situation of having delay due to "the plane is having some problems and they will try to fix it asap before departure".
Cons: Horrible delay , uncourteous attendants , not even drinking water is free More or less every airline of America is like this except Southwest .
Pros: The landing was good.
Cons: $40 for a carry on? Come on now. $5 seat upcharge because "window seat"? Chairs that don't recline? You interrupt my already terrible nap so you can try to sell the entire plane your "no-black-outs" Mastercard. The cabin was much too hot, people complained and nothing was done -- adding insult to injury, water costs money. Every aspect of buying a ticket is littered with popups to upsell you to something "better" or more "exclusive". The entire experience from buying a ticket to touch-down was dehumanizing and an insult my intelligence.
Pros: the beginning price - maybe?
Cons: I got to the airport in Dallas 2 hours before my 6:55 flight, and at that very moment, received a text that the flight was delayed 3 hours. At that time, there was NO ONE at the Frontier check in to explain what was going on. I understand there was excessive wind in Denver, but there should have at least been a Frontier representative at the gate in Dallas. On my way home, again the flight was delayed by an hour because of something on a previous leg. Because of this, I am going to go with any other airline first. I think Frontier should either co-op with other airlines to get people to their destinations on time or have more planes.......or AT LEAST have someone at the gate to offer next day service or a voucher or a free snack or something. I also do not like the whole A LA CARTE theme with this airline and Spirit Air. I do not like that I was going to be charged for a coffee or a coke. The whole thing is too confusing, and I am going to pay more for an American, United or Southwest flight next time.
Pros: We were amazed by the initial cost of $120 round trip ticket
Cons: The dates of our event changed, so we needed to adjust our original booking. The change cost $100 per ticket to change, and additional fees on top of that. We have taken on all of the extra fees for the change, and now there will be bag fees and whatever else we run into on the day of travel. We accept the fact that some fees are normal for change of itinerary, but it feels like we are getting nickel and dimed right now. This is what we were warned about from friends when we initially booked our "great rate"!
Cons: No real complaints about the flight, HOWEVER, Frontier's luggage handlers (probably in Denver) ruined a piece of my luggage. I got home very late and didn't notice the problem until the next morning. I checked their baggage policy and noticed there was a four-hour window to report lost or damaged luggage, so I was out of luck on a $100 piece of luggage. I recognize damage can be caused by any airline, but when you have to pay to check a bag AND carry one on, you would think you'd be given more than four hours to report a problem.
Pros: We did not crash. I appreciated that. Also, we made slightly faster time than planned.
Cons: I had no idea that a *carry on* costs $30. That's just obscene. My GF and I took a weekend trip to Utah and brought only our backpacks because we didn't want to spend the extra dough. Lame. At Frontier, you don't even get to choose your seats without paying extra money. If you want to guarantee that you can sit in the absolute worst seats on the plane that's gonna cost you an extra $5. Sure hope we get to sit together! Lame. The seats were one step above folding lawn chairs. Lame. When the flight crew refers to the 6 inch by 3 inch "table" as a "barbie tray" that makes it funny, but no less lame. How could we top all this lameness off with a lame sauce? How about the flight crew "requesting" your attention and forcing you to sit through a 5 minute *credit card offer*. I could not believe it when the credit card offer started. Afterwards, she walked through the aisles and asked every person who dared to gaze in her general direction whether they were interested in her offer. How many were? ZERO. Before this flight I truly had no opinion about which airline I should fly, but now I do have a preference... Literally anyone other than Frontier.
Pros: The flight was fine. It arrived on time, and I don't mind the immobile seat backs and the lack of a talk tray table.
Cons: I received an email on Tuesday night informing me that my Thursday am flight was cancelled, due to anticipated weather (no increment weather at the time), The email provided no instructions for rebooking except a phone number. I tried rebooking on the web site, but that didn't work. The web site did not know about the cancellation at all and wanted to charge me a large rebooking fee. Meanwhile I was on hold for two hours. Finally, I needed a midnight trip to the airport in order to rebook. At the airport, I witnessed ill-informed and stressed agents failing to cope with stressed stranded customers. One agent told a customer that she refused to help him any longer because he recorded her.
Pros: The flight was on time and the plane was clean. The crew was very friendly.
Cons: The airline did not provide seat assignments at booking or prior to the flight. To secure seats together with my 11 year old son, I was upcharged at the airport ($85 for tow flights). No amenities were provided. Apple juice cost $3. No in flight entertainment, not even a magazine. This flight cost as much as a major airline when I booked it--the only convenience was timing back to our original airport. Add the seat up charge and I probably paid more. This experience proved to me that it might be ok to pay a little extra for a major carrier, especially on long trips.
Pros: Flight was on time. Online check in and boarding was okay. Nonstop Denver to Columbus.
Cons: I didn't like being stabbed with outrageous fees for baggage (checked and carry on). I especially didn't like seat assignment fees and no ability to keep your party seated together unless you pay their ridiculous surcharges. By the time you get done with every extra charge they rope you into you can fly any otheir airlicanard possibly for less money. In addition, the seating is terrible. Rows are crammed in tight with the new non reclining rubber pad seats that are sure to send you to the chiropractor. They have the unmitigated gall to cram their credit card sales pitch over the PA followed up with multiple trips up amddown the aisle. Hey Frontier, if I wanted a credit card sales pitch I would stay home and answer the damn robocalls. Nice way to treat your customers, especially after you stab them $3 for a drink.
Cons: frontier was awful. they pushed our flight out of new york back three times and then canceled in the middle of the night, saying they didn't have partnerships with other airlines so couldn't get us out until the 25th (the day before our return flight). we talked to both customer service on the phone (20 minute wait to get someone) and gate agents and EVERYONE said they weren't authorized to give us a refund for any of the inconvenience and unanticipated expenses. ultimately we ended up flying out of philly (paying for our own bus tickets) on AMERICAN (paying for another flight with our own money) to get to our family in denver. on the way back they weren't going to let us check luggage for free, again saying no one was authorized to do that until thankfully they discovered a note from the manager we spoke to in nyc. otherwise they would not have given it to us even after we spoke to the manager in denver. we boarded our return flight to find that we couldn't sit down as someone had vomited (not frontier's fault), and that was the cherry on top. we just burst out laughing because the whole thing was a disaster. we ended up spending the same amount as our "inexpensive" frontier tickets and more on fixing the trip ourselves because they wouldn't help us at all. truly a terrible experience and i don't anticipate flying frontier again.
Pros: Stewards were professional
Cons: Experience started with sitting on plane for 2 hours or more while maintenance was fixing thermostat, then plane was shut down for 10 mins., then had to wait another 10 for plane to reboot. All this didn't work, so we were told get all your stuff, get off plane then go wait at another gate to reboard another plane...so family plans were ruined since we all arrived 3 hrs later starving, thirsty & tired.. . No compensation was offered for all the inconvenience and we paid a high price for this flight that you had to pay a lot for a carry on. Flight home was at least 2 hr delay. Also not sure why entertainment is on survey since there wasn't any, or food since not even peanuts were offered and comfort??? Noticed less space pet person since my last flight and even the tray was tiny. None of our group of 7 will fly Frontier again, and will make sure everyone who asks about our trip will hear about our awful experience w/Frontier.
Cons: THE FLIGHT KEPT BEING DELAYED ALL DAY AND THEN IT WAS CANCELLED. PASSENGERS HAD TO SECURE OTHER FLIGHTS TO THEIR DESTINATIONS. SOME EVEN MISSED IMPORTANT EVENTS LIKE FUNERALS, CRUISES APPOINTMENTS, ETC. I WAS A DAY LATE FOR MY EVENT. I THINK WE SHOULD HAVE BEEN TOLD IMMEDIATELY SO WE COULD HAVE MADE OTHER ARRANGEMENTS EARLIER. I WAS NOT A HAPPY CAMPER AND WILL NOT CONSIDER FLYING FRONTIER IN THE FUTURE!!!!!!!! THAT WAS MY FIRST AND LAST TIME TO PURCHASE TRANSPORTATION FROM FRONTIER AIRLINES.
Pros: The crew was very nice.
Cons: This is definitely the bottom of the heap when it comes to airlines. They offer a competitive price on a flight, but once booked they nickel and dime you until the price is higher than a better airline. They charge for seat choice on the whole plane, snacks and drinks, carry on and checked luggage, and there is no entertainment. Plus the seats felt like cardboard, and didn't recline. Definitely not a good choice for a red eye, or any flight over an hour long. Actually, no matter how short your flight is, you'll probably be more comfortable taking the bus. Two big thumbs down.
Cons: The day after arriving at our destination, our return trip was canceled: "due to day-of-travel flight cancellation or traveler no-show." I can assure you, we did show; I had the pictures. They tried to put us on an earlier flight, which was not convenient, due to travel plans made 8 months prior, so the return flight was scheduled for the next day (again, inconvenient, due to loss of income). Frontier attempted to charge me for the extra day. After I complained multiple times, they finally waived the additional charge when I reminded them I was NOT the one who canceled the original flight. My daughter and I were provided $100 travel vouchers, each, for the "inconvenience." Frontier can keep their $200.
Airlines flying to Alaska have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Alaska
Masks required on board, masks provided on flights to Alaska
Social distancing seating
Middle seats unavailable to book on flights to Alaska
Testing for antibodies, testing for symptoms for flights to Alaska
Waiving of change fees. Search flexible flights to Alaska