They ran out of the bibimbap in economy
Cons: "Korean Air was wonderful. BUT KAYAK made my reservation through KIWI.COM which is absolutely horrible. My reservation was ONLY for Dallas to Incheon. They booked me a ticket all the way to Singapore without ever asking my permission or informing me. As a result, I was unable to use the ticket, and had to purchase a new one at the airport ticket counter. I called them several times to attempt to fix the issue, but they were utterly unhelpful. I have requested a refund, but am not hopeful based on their past performance. KAYAK should cut all ties with KIWI if it wants to remain reputable."
Pros: "The crew was very professional"
Cons: "Seats in economy class were small, but most airline economy class seats run small and are uncomfortable for longer flights."
Pros: "crew was nice. not enough space in overhead stow. other passengers bag ate up my legroom"
Pros: "Crew was amazing"
Cons: "Seats was kinda uncomfortable. Leather seats would be great"
Cons: "Being notified in advance that the flight was going to be delayed 40 minutes instead of waiting until the scheduled boarding time to say there was a delay and the delay time was undetermined."
Pros: "I always love Korean Air crew, you do have 5-star staff!"
Cons: "I can’t think of anything for now! Overall I had a great flight."
Pros: "The staff was extremely pleasant and helpful. My wife broke her foot, so they took care of us very well."
Cons: "The planes are old. The space is tight, especially if you have long legs."
Cons: "The seat were not very comfortable."
Pros: "The transit lounges at the new Seoul terminal are outstanding."
Cons: "transit was bad. Almost late for my flight"
Pros: "Very clean and polite flight crew."
Cons: "I wasn’t able to choose my seat at 24hr check in so I was stuck in the middle and getting out was awkward as I would have to wait for person in aisle seat to eat, wake up or get up themselves."
Pros: "How often i was fed"
Cons: "I wanted to upgrade and they said no even rhough it wasnt full"
Pros: "Cleanliness, super efficient, helpful, competent, gracious crew - among the very best in the world of airlines! Politeness and smiling courtesy defines KAL. The spacious seats are best for six footers like me - legroom wise."
Cons: "It used to be my and my wife’s favorite airline. But the warm and dry air in the cabin dry our throats and nasal cavities and make travel so uncomfortable! My wife suffered twice with coughs and respiratory illness. I’m traveling by myself in this trip. She avoids KAL. Food is sparse and ordinary unlike before."
Pros: "The staff was courteous and kind"
Cons: "My luggage took over an hour and my 1 bag was covered in a sticky mess that looked like eggs!!! It was gross and they wanted me to fill out a complaint form. That is just unsanitary!!! No form is going to fix that!"
Pros: "First Korean dish was good."
Cons: "The pasta was the worst meal ever."
Pros: "Great Service, friendly staff, clean planes."
Cons: "Larger seats"
Pros: "Customer service is very good"
Pros: "Attendants friendly, cabin clean"
Cons: "Never got headphones. Seat quite uncomfortable, notciced a large bruise on my leg from where I had been uncomfrtable for the whole flight."
Pros: "Very reliable, quick boarding"
Pros: "Reliable, quick boarding, Incheon is a nice airport"
Cons: "Delayed for 2 hours. Otherwise staff and service was good"
Cons: "Very tight seating"
Pros: "Great service, very clean"
Cons: "Flight was delayed"
Pros: "Staff are friendly and accommodating. Service is prompt. Entertainment is somewhat limited compared to other airlines, such as Delta, but they have a good variety."
Pros: "Lovely people and service. Everything run very smoothly and on time. Appreciated the meal, even though it was a shorter flight. Felt very welcome traveling so far from home. Thanks!"
Cons: "Flight was delayed for 2 hours from Seoul to SGN. The boarding gate was changed a couple of time, it was very confusing & chaotic. The airplane was very old & the seats were not comfortable."
Pros: "Tons of movies to watch while flying for 12 hours. Multiple meals. Great service. Enough room and recline action."
Cons: "The seat is small"
Pros: "Landed safe"
Cons: "2 hours on tarmac waiting....terrible. Didn't eat the food"
Pros: "Patience of the crew and flight attendants. It was a full flight with most, including moi, that had a lot of luggage (duty free included); the attendants managed to secure all luggage and get us settled for an uneventful flight."
Pros: "Most people sleep as this is a connection from other long flights."
Pros: "There was enough leg space even though we were couch and the flight attendants were nice. They also fed us regularly and gave out snacks and drinks so this made the 15 hours plane ride more pleasant."
Cons: "It was HOT. We and other passengers told the flight attendants about the heat but nothing really changed. The air circulation was poor and people were sweating on the plane. Because of this, it was stale and smelly. I'm not sure why the circulation on their plane was so poor but it really made the flight more difficult than it should have been. I thought it was a one time issue but it was also hot on the flight back as well."
Pros: "I like all the email reminders and alerts"
Pros: "Staff very helpful in every way."
Cons: "The delay of 2 1/2 hours was difficult Arrived at 2 a.m. and not 1045 pm. No reason given for the delay"
Pros: "Crew service and wine"
Cons: "flight delayed 2.5 hours"
Cons: "fleas bite me & my hubby what U think?"
Pros: "The important thing is the comfy seat. It's pretty big and have a wide space for my long legs."
Cons: "Not a lot of options for entertainment. I flied with Emirates before and it was a lot of musics and movies. however, for this special good deal, it was an amazing flight."
Pros: "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
Cons: "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
Pros: "the airhostesses"
Pros: "Everything was good except the space for reclining."
Cons: "My seat needs to go back further so I can sleep. Maybe about 3 inches."
Pros: "Smooth flight"
Pros: "Cleanliness, spaciousness, top rated service. Food was delicious. Staff was very friendly, kind and professional."
Cons: "Flight was rather long, but the experience made it manageable."
Pros: "Great service by all. Very friendly and helpful staff. Thank you for an enjoyable and smooth flight!"
Pros: "Great service and entertainment"
Cons: "Food was no good"
Cons: "I have to wait for my next flight about 8 hours ."