Our for delayed an extra hour
The airport was chaos. TSA was a massive line and took forever. Everyone thought they would miss their flights
The flight attendants were very helpful
Pros: "Delta is great and made everything easy and comfortable. Loved having the middle seat open. Flight attendants did a wonderful job! This is a great nonstop flight!"
Cons: "Do not like the high baggage fees!"
Cons: "Wearing a mask was difficult."
Cons: "This was a great short flight."
Pros: "Crew was friendly and very clear about masks."
Cons: "connecting flight left without 1/6th of its passengers. Stuck at airport now because of Deltas laziness"
Cons: "Flight wasn't full. I could have been seated somewhere else since passenger next to me was quite large and invading my personal space"
Pros: "Went very smoothly. Very comfortable."
Cons: "Can't think of anything."
Pros: "The crew was communicative and courteous."
Cons: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
Pros: "Crew was great"
Cons: "Thermostat broke, wi fi didn’t work. Temp 60 degrees entire trip. Sucked"
Pros: "Nice short flight, crew was nice."
Pros: "The crew was nice!"
Cons: "It was a good expiriance traveling with delta!"
Pros: "Very pleasant crew. Very helpful And always smiling"
Cons: "Everything was great"
Pros: "That there were TVs on the seats to watch and it was quick boarding"
Cons: "Great early morning flight."
Pros: "Early departure"
Cons: "Absolutely nothing"
Cons: "Upgraded to comfort, I’ve never sat in a better seat. The crew was all very polite, informative and friendly. Quick and easy flight. Thank you!!"
Pros: "Not very crowded"
Cons: "The pplane was two hours late to depart due to technical issues."
Cons: "In flight entertainment and crew friendliness"
Pros: "Nice plane, comfortable accommodations, great crew."
Cons: "There was anything I didn’t like about the flight, everything was great!"
Pros: "Happy to get an earlier flight - and was put in ComfortPlus"
Cons: "Small plane, no entertainment (movies, music)"
Pros: "Delta seats are comfortable and media ststem is good."
Cons: "Flight was late and the staff wasn't kind Neither at JFK gate neither on both flights. Looks like they are doing you a favor to listen to you when you ask them something."
Cons: "The poor service provided to customers when a flight gets delayed, there was no explanation, no gate, we were walking around the airport without any information and the food voucher barely cover a meal."
Pros: "Flight was faster than expected, comfy seats, check in was fast and easy."
Pros: "Above feedback is for the MSP to GEG flight"
Cons: "Time to bring in dual class flights!"
Cons: "We were delayed due to the air conditioning not working. So, it was a tad warm in the cabin. It would've been nice to have someone coming around with water making our delay a little more comfortable."
Pros: "depart and arrived on time"
Cons: "cramped in coach"
Pros: "Comfortable seats and incredible kind staff"
Cons: "No food, drinks, or entertainment. But it was an extremely short flight."
Pros: "Good heads up to turbulence."
Pros: "Very new plane arrived on time no problems"
Cons: "Nothing everything was great"
Pros: "Very late flight. Left on time, arrived 25 minutes early! Cabin crew were friendly and cared for everybody's comfort. They distributed a lot of extra munchies. They had real almonds instead of the usual 1/3 ounce peanuts, isn't that wonderful? Lights went off early and stayed that way so that the passengers could easily sleep through the flight. Uneventful flight, and therefore enjoyable."
Cons: "I had chosen 10C in the Comfort+ section of this MD90 plane. I did get my knee bumped more than once. I still like the seat because I can stretch my legs, but people should be aware of the bumping issue; it can be rather painful, and you do not get an apology."
Pros: "There were some delays and issues with air traffic control, but they brought out snacks after a half hour which was really nice. Overall, great!"
Pros: "We liked the personalized tv screens on the back of each chair that allowed us to watch free movies. The flight crew was very nice as well."
Cons: "We were delayed on our first leg of the flight so go into SL late but was relieved to see that our second leg was also running about 30 minutes late. Made for a very late night getting home and needing to be to work the next morning."
Pros: "The crew from SYD to LAX was absolutely excellent! The food is always plenty and hot, and I really appreciate being given a whole bottle of water. Also, thank you for leaving snacks out for us especially those who sleep through the meal service. Very satisfied with the airline so far!"
Pros: "Got delayed due to the computer shutdown"
Cons: "My seating. Location. We checked in 22 hrs before the flight and received C4 c5"
Pros: "Relatively painless."
Cons: "I do not like the seating and the need to be on a regional jet for more than an hour. Delta should think about passenger comfort when they consider their bottom line. You'll lose me as a customer."
Pros: "Smooth flight, friendly attendants. We had exit Sears so great legroom."
Cons: "Sears not assigned until boarding."
AA has consistent maintenance problems that causes customers to miss connecting flights. Of course, we get the perfunctory, I’m sorry you have to spend the evening in the airport.
Connecting through CLT has become the new ATL. For whatever reason going through Charlotte is causing delays. We got to do better!
Cons: "Our flight was cancelled til 24 hours later. And then delayed two more times before we were able to fly out. Very frustrating experience"
Cons: "Better customer services"
Pros: "Crew was pleasant, flight went as expected."
Cons: "Only issue was being held on the tarmac for 50 minutes causing delayed takeoff. No other issues"
Cons: "No food"
Pros: "Flight was generally smooth. Bags arrived in good time and undamaged."
Cons: "Announcements were too loud and far too frequent."
Pros: "Boarding was average. Cabin crew was very nice and attentive when needed. Flight was on-time. Luggage arrived quickly and unharmed."
Cons: "When will airlines end cramming in as many sardines/passengers in the plane? The seating for me (6"1") was too close to the seat in front. Luckily, the passenger in front of me did not recline."
Cons: "Nothing. Awesome Customer Service"
Cons: "Two hour delayed."
Pros: "Short flight"
Cons: "Negative leg room. If the seat next to me had not been vacant, my legs would have lost circulation."
Pros: "This flight crew were upbeat and all smile. They definitely know what customer service should be."
Cons: "Only pretzels for food when you’ve been on a plane all day didn’t make me happy."
Pros: "Flight attendants were helpful"
Cons: "My seatbelt was installed incorrectly."
Pros: "Quick flight"
Cons: "Getting through security at O'Hare was horrible. My plane seat was too upright and felt like it was not bolted to the floor properly."
Pros: "Quick boarding"
Cons: "Cold no food"
Pros: "After we were boarded and ready to take off, the power on the place went off. They kept us there without any AC or even air draft for about an hour. It was hot and stuffy. They took forever to let us know what was going on. Everything else went well. I just wished they had kept us appraised on a more timely manner and had done something to control the temperature of the plane."
Pros: "Service was quick, comfort flight, excellent service. This was the best flight so far."
Cons: "To many kids crying, it was loud."
Pros: "The crew was lovely. Really nice, and did a wonderful job with the cart service."
Cons: "We ended up being deleyed about 30 minutes, in damp weather. It's not like it was snowing. Not sure why it took so long. B/c of baggage charges now everyone brings a carry on. This seems to slow the process of boarding as know passengers are asked multiple times to check baggage (for free, which is the one nice thing) before boarding b/c the overheads will be too full. Group 6 which I was in seemed like it was just the rest of the plane. Super busy, took me forever to get to my seat all the way in the back. Why don't airlines reverse board? People sitting in the back should board first. I feel like this would save so much time."
Cons: "American wins tge coach torture contest!"
Pros: "The crew was friendly and informative. They were very helpful. The"
Cons: "The seats were uncomfortable. They were hard and so narrow I had to sit crooked in the seat to keep from getting banged into by the service carts and every person going by to the bathrooms. I'm not tiny, but I'm not huge either, it was just overcrowded. It was also very hot in the airplane the entire way from Phoenix to Spokane. My husband, who is always cold, was even hot."
Pros: "Best landing ever, like a butterfly."
Cons: "Food could have been better. Plane was 1/2 full. WiFi was not giving all the movies. Only 6 or 7 to choose from."
Pros: "Go Go inflight entertainment is available for free if you have an ear phone and device to connect."
Cons: "No power outlet to recharge your device, so needed to use external battery to last the length of flight."
Pros: "not much"
Cons: "They overbooked every flight of the day (total of 4) and offered us no solution except what as standby and try to get on next days flight. Very bad form and they were not helpful in finding a solution. we finally rented a car and drove home over 8 hours- still trying to get the rental car cost reimbursed....and oh yeah they completed tore apart my METAL GUN CASE!!!!"
Pros: "the flight attendant passing out newspapers calling them "fake news" was hilarious."
Cons: "when people lean back in their seats, i'm pretty much hit in the face because of the lack of space. so i also had to lean back in my seat to just get some face space. won't use AA again for long flights."
Pros: "Efficient and nothing annoying."
Pros: "New aircraft with good entertainment system. Did not crash."
Cons: "Very tight seat spacing in pitch and width. Screen did not tilt so even with the very minimal backrest recline viewing was not ideal. This was to "punish" me for not buying the various seating upcharges American tag onto the ticket price. It was a low cost ticket on a very convenient transatlantic flight from RDU, "Easyjet" pricing brings "Easyjet" seating. I have flow a lot, 3MM miles on UA alone, and this reminded me why AA did not get much of my business! I will have to revert to the "Continentalised" UA (another sore point!)."
Pros: "Friendly crew; okay food and nice movies. Security screening went fairly quick. No abnormal long lines."
Pros: "Power kept me working, big value to me"
Pros: "Old plane had bigger seats"
Cons: "Flight attendants were ok, plane was super old and made weird noises"
Pros: "I was so happy I could check in online and boarding was a breeze. I actually got to sit by the window when my original seat was in the middle. So nice of the ladies to suggest it to me."
Cons: "No complaints"
Pros: "it was ok"
Cons: "I paid extra for a window seat but had to sit in different spot. Set in isle seat"
Cons: "My flight was changed to a different airline owned by Alaska. The new airline did not have my reservation information. If was a bit of a headache when checking in."
Pros: "This leg from PHX to TUC, the AA staff did GREAT. They held the last flight for about 10 of us (the last one of the night). Were pleasant and professional."
Pros: "The entertainment was excellent! Flight was top notch! A+++ , very friendly people and nice to talk to!"
Cons: "A hippie beside me opened up his homemade fish and garlic hummus! But excellent on American Airlines end!"
Pros: "everything ran like clockwork"
Pros: "Gate crew and flight attendants"
Cons: "Two-hour delay and ever more cramped seating space"
Pros: "flight personal were very nice"
Cons: "Seat broken reading light did not work 15 total hours in the air and 7 of them the movie system did not work Paid for upgraded seat and did not get one - got moved to a standard seat."
Pros: "left early and arrived early. cabin staff was friendly"
Pros: "The flight from San Diego to Chicago went well. We left on time and arrived a little earlier than expected. I was worried about the weather delaying our flight once we go to Chicago but we encounter different problems. as I will explain next."
Cons: "Our flight was so late. I actually missed the original time. Ran thought TSA, sprinted to the gate and then... waited for slightly over an eternity. But honestly, the great part of AA is the super small seats, really whi fits in these seads. Thank you. I'm 4-5."
Pros: "Early arrival."
Cons: "No real food."
Pros: "Efficient boarding, friendly and helpful staff especially flight attendant on EWN/CLT flight. She was great and extremely helpful."
Pros: "Easy changes to my first flight reservations to avoid catastrophe."
Cons: "I liked everything!"
Cons: "Everything was just perfect .. on time , friendly faces, great attitudes, very helpful . The fight was wonderful ."
Cons: "America Airlines...worst service and just a horrible experience"
Cons: "Missed flight, no help. Spent $500 for nothing."
Pros: "Roomy seat, great price"