CWA - ROC
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Top 3 airlines serving Wausau Central Wisconsin to Rochester Greater Rochester Intl
Scores according to KAYAK customer reviews
Cons: "Get us off plane. Been stuck at gate in plane for over an hour."
Cons: "Delayed 4 hours on tarmack"
Cons: "Small plane, feels cramped"
Pros: "Good service great aircraft"
Cons: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"
Pros: "Clean and new planes, nice crew"
Cons: "Terrible delays and schedule for no reason, nothing wrong with weather in either direction"
Cons: "Everything was great"
Cons: "Was refused to use the 1st clas restrooms but 10 minutes layer the flight attendant allowed an older gentleman and a lady to use them. I was in 10A with my service dog"
Pros: "No carry on fee, comfortable seat and pitch"
Cons: "Displays for zone boarding status would be helpful"
Cons: "Seats are so small. Flight was delayed."
Pros: "The food and drinks on this Delta flight was much better than when I flew with them years ago. I was pleasantly surprised. Good entertainment too. Saw two movies I missed in the theaters..."
Cons: "The legroom was decent, but I couldn't get comfortable. Pillow or no pillow, the headrest just felt wrong."
Pros: "Yravelling goes well when workers are competent and organized."
Cons: "Boarding front to back seems counterintuitive. People carrying 2 bags appear more hassled bumping through people to get to their seats further. Ack"
Cons: "Originally, they were putting me on a flight connecting through Atlanta. However, I was traveling with my brother and there was only one seat on it. After looking again, we were put on a much better route through Detroit. I did not have a seat on the second leg and was stressed that I could get bumped. I made the flight but was given a middle seat. Since I have clostrophobia I began to panic. My brother sacrificed his exit row seat for me. He had booked through Delta. I wondered if he got better treatment because of that"
Pros: "Friendly crew"
Cons: "Not enough leg room in seat"
Pros: "I loved the flight attendants and the desk staff everyone was so friendly and made me want to travel delta again."
Cons: "Delta doesn’t offer military spouses free checked bags and I found this out at the airport. It was disheartening, but at least it’s Delta and not the airline that is supposed to represent America."
Pros: "Skywest flight. No issues. Friendly cabin crew. Short 40 minute flight."
Cons: "Food, cramped seating."
Cons: "Missed connection"
Cons: "Never told why we were delayed by more than 90 minutes"
Pros: "I arrived safely."
Cons: "We all were bused to the plane. And we all had to stow our carry on bags with checked luggage."
Cons: "In flight entertainment and crew friendliness"
Cons: "Never on time"
Pros: "The flight was smooth and on time. We even arrived a little early in Rochester."
Cons: "LaGuardia Airport was the worst airport I have ever been in. It was so crowded that people were sitting on the floor! The gates are squished together with totally inadequate seating. It was extremely noisy."
Pros: "The flat bread pizza was good. The drink selections were good. The meals were terrible! Besides that, we had a great flight (13 hours)"
Cons: "The food The air was super dry (had nosebleeds twice)"
Cons: "See above"
Cons: "Got in early"
Pros: "Friendly Crew"
Cons: "That most of the seats do not recline do they could sell more seats."
Cons: "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."
Pros: "Flight crew was good, we arrived early on flight out and back! Feel like seats are tinier than ever, maybe it was just me. Food (water & pretzels) were OK, but nothing special (then again it was a short flight, so I didn't expect anything). Plane was small so we needed to gate check bags and the gate attendant came around and tagged everyone's bag for us, well before boarding which was hugely efficient - kudos to her on that!"
Cons: "Gate attendant's mic was broken (or she didn't know how to use) so she had to yell into the boarding area."
Cons: "The person next to me was taking up half of my seat."
Pros: "Kind bar"
Cons: "Booked my flight and paid to pick my seats. Did not end up getting the seats I booked. Boarding and departing was extremely slow."
Cons: "Delayed by 3 hours"
Cons: "Time to bring in dual class flights!"
Pros: "Delta has a pretty good entertainment system. Lots of movies to watch and the system works well."
Cons: "Seats are very tight and uncomfortable. The food was horrible. Tasted like a $1 frozen meal that was microwaved til mushy. It was chicken but I couldn't tell you more. And flight attendant helpfully described it as 'chicken'. Breakfast was a cold roll, a piece of cheese and some awful yogurt. This was the most unbearable 8.5 hours of my life."
Cons: "TSA Pre-check info not loaded on flight from LAX to PDX."
Pros: "So many movies to watch. Keep it up!"
Cons: "The food was too sweet and salty."
Pros: "They were honest about why we late taking off."
Cons: "Having to wair for them to fuel the plane"
Cons: "Due to weather patterns, we sat on the runway for 3 hours waiting to take off. There was approx. 50+ planes ahead of us. I know this because I was sitting next to an off-duty pilot on his way home. About 2 hours in, there was 30 planes left to take off, and then us. They air traffic control people were only letting off one plane per minute which is what was holding us. THEN after the 3 hours on the runway, our crew timed out and the brought us back to gate saying we were not taking off. At the gate, they informed us the flight was not 'cancelled' but 'delayed' to the following morning. I/m not sure how a 16 hour difference is considered 'delayed', but I digress. All Delta reps had NO idea the time of the new flight the following morning and told us all to just 'keep checking the app'. Now, fortunately for me I live in Brooklyn and could just go home. But what about everyone who was at LGA as a layover? I heard from multiple passengers they had to spend the night in a hotel, that Delta did not pay for. We finally got notice the new flight was scheduled for 9:30AM, which they AGAIN delayed until 11:30AM. Many people did not get the second change, and were already at LGA for the 9:30AM flight. To say Delta's handling of this was poor is an understatement. We knew when we got on that plane the crew was going to time out. Again, I was sitting next to an off-duty pilot who told me to 'get comfy, we're gonna be here awhile' the minute I sat down. Delta should have given us a fresh crew, or had a backup one prepared. I understand the weather is out of there control, and I understand you can't have a tired crew piloting an airplane, but there are other ways to have us take off remotely on schedule."
Pros: "Delayed and told die to Air Traffic Cintrol with ninproxtove means to resolve our delay. Poor customer sefvie at JFK...indifferent and lied to us."
Pros: "on time. great flight attendnant"
Pros: "On time...great service!"
Cons: "Seats were a bit narrow."
Pros: "Crew was nice"
Cons: "Always a delay with Delta"
Cons: "I feel Delta didn't try very hard to get me a flight and I stood in line for four hours"
Pros: "The crew was very nice as usual. A bit too many announcements that ran a bit too long. Other than that great folks."
Cons: "No water on the plane so no coffee and no running water in the bathrooms. They did well trying to accommodate but between that and a calibration issue in the cockpit that had us running late it was not the best delta flight I've been on."
Pros: "exit row - good leg room; new storage compartment was good."
Cons: "New seats = hard; got uncomfortable after about an hour. Wish there was a way to disconnect folding tray from behind seat - person behind kept dropping it, drumming on it, open it and closing it - really a nuisance."
Cons: "Family of 6 with 3 minors. Could not sit any of us together."
Pros: "Very comfortable for such a quick flight."
Pros: "Flight delayed every 15 mins for hours then finally canceled. Delta did nothing to assist. Spent 12 hrs at JFK and Missed Christmas with family."
Cons: "This flight was significantly delayed while we waited for a late flight attendant to arrive. Delta offered us nothing but sad meaningless apologies. On top of that the PA system at the gate didn't work so finding out news as to what was going on was extremely difficult."
Cons: "The plane was cold. The entertainment was mediocure. The staff was telling the people to get in their seats quickly as they had missed their scheduled time for take off. Yet, they 1st said we would board a little late because og clearing out the previous flight. And, no one could get carry-ons above their own seats and had to go back to then come forward. The attendants should monitor better what is brought onboard. I thought they were rude. And it took almost an hr to get our luggage at the carosel."
Pros: "On time, crew was nice."
Cons: "Seats are too tight. Board from the outsides in, not front to back. Windows seats in the back go first (after first class, ADA, etc), and fill the cheap seats back to front. As it is, literally everyone with an aisle seat ends up on first and overheads fill before people have a chance to know, requiring a lot of against-the-flow foot traffic and delays pushing away from gate."
Pros: "The back crew member was amazing. She really seemed like she cared."
Cons: "Larger seats and larger walkways."
Cons: "Crew only came by once for drinks, other flights they have come by two or three times. At the end of flight they said they were coming down to collect trash but never did."
Pros: "Once getting on the plane, experience was great. 15/10 on the inflight entertainment option. Was not expecting that luxury and was super grateful! Flight attendants were amazingly sweet and helpful. (Cali and Stephanie)"
Cons: "the gate was never posted on the mobile boarding pass, online, the tv next to the gate or the airport boards (it was never posted anywhere). Everywhere said TBD or was blank when everything else was filled. I only accidentally found the gate because I knew my flight should be boarding so I went to all the lines and it ultimately was the unmarked one and I had to ask the person at the desk. I almost missed this flight because the lack of communication on what gate the flight was from."
Pros: "Crew was fine but you can’t hear anything they are saying over intercom"
Cons: "Plane was late getting to gate then lightning kept luggage from being taken off and put on and on top of continued lightning, plane was 1 hr plus late getting out"
Cons: "Only pretzels, came eat refined flour, nuts or something else would be great."
Pros: "The crew were pleasant and attentive. The seat was moderately comfortable. The food was decent and two services on a 5 hour flight was nice."
Cons: "I’m getting so tired of flying American Internationally on old planes without modern norms. What international flight doesn’t have seat back entertainment or better cabin environment systems?!"
Cons: "No headphones and wifi was impossible"
Pros: "Crew on board was nice."
Cons: "Boarding was very unorganized. I thought families traveling with kids would get priority boarding before main cabin."
Pros: "Nice crew! Specifically remember Monica"
Cons: "Boarding was inconvenient and the plane was half empty, leaving the majority of the passengers in the back. I’m sure it’s because of weight distribution but it’s still kind of annoying."
Cons: "Last minute (after partial boarding) they had to switch planes due to a "maintenance issue" which I would think they would have caught earlier."
Pros: "The flight was very quick and the crew was very professional"
Pros: "Great short flight"
Pros: "Cabin crew was pleasant"
Pros: "I was in business class and the individual cubicles were so comfortable. I slept well. The airline attendant was so attentive and helpful"
Cons: "Going through LAX what a mess"
Pros: "On time."
Cons: "No overhead. No crew interaction getting on or off plane. First time in 55 years no crew at door as deplaned."
Pros: "See above"
Cons: "See above"
Pros: "On time, good service."
Cons: "Passengers from economy using front cabin toilet. Admirals club near gate only opening at 1pm"
Cons: "After take off I could no longer hear anything through the headphone jacks. Staff was VERY rude & unpleasant the whole trip. Feed half of my family, and left the other half of us to sit there until there was only one choice left, Then completely forgot to serve me anything."
Cons: "I was in such pain by the time I left this flight, the seats were horrible."
Pros: "Friendly crew and fast service. They also got out of the way quickly and I was able to use the restroom without waiting too long"
Cons: "We had a really hard landing. I wish these seats weren’t made of concrete so it could absorb some of that."
Pros: "Our flight was delayed somewhat by a service door not completely latched. The plan returned to get it closed, then was promptly airborne. After the delays, the flight actually made it to our destination by our scheduled arrival time."
Pros: "The crew was very polite and cordial throughout the entire process."
Cons: "There was no one at the ticket kiosk located by TSA and no sign that said they would be back or to go to another booth. After waiting 10 minutes I️ went upstairs and found a chaotic mass of people checking in at the actual open kiosk. The check in process was not clearly defined and even after spending 30 minutes checking a bag I️ still had to care my checked bag down to another TSA check line. In their boarding area there were minimal phone chargers. The plane was small and no leg room and a rigid uncomfortable seat. Also the flight was at night and they kept the cabin lights on. That was super frustrating to an exhausted traveler who was trying to sleep."
Pros: "Everything else"
Pros: "seat and seating was nice, boarding was efficient, movies okay"
Cons: "while the dinner was okay, the stromboli which came as a snack of sorts was terrible and caused me to be "on the run" for the next 12 hours. the last five hours of the flight and then at home were awful"
Pros: "I miss the first leg of my flight and they cancelled my whole ticket and didn’t rebook me. This was an intentional flight. I paid $1500 for the ticket and even when another airline was going to fly me to catch the second leg they denied me. This was my worst experience, I have missed flights before and I get rebooked pay some fee but I still get to my destination. I missed an opportunity to pay last respect to my dad. I’m so very disappointed"
Cons: "The customer service is just horrible. They simply don’t care about you just what you paid."
Pros: "The flights were on time"
Cons: "I purchased the flight as a British airways flight when it was really an American airlines flight."
Pros: "Great flight & got in early"
Pros: "Choice of entertainment was excellent , ice cream excellent"
Cons: "Food options poor except for ice cream too many extra fees"
Cons: "More than 3 hours late and missed a press conference with a US Senator"
Pros: "Departed and arrived on time and friendly and efficient service during flight."
Pros: "Special food is not proper"
Pros: "Service, flight experience, entertainment"
Cons: "Checkin Personal It was delayed 4 hours"
Pros: "Great service by flight crew"
Cons: "Seat cushions"
Pros: "The entertainment system. It was awesome. The crew was friendly."
Cons: "Nothing notable."
Cons: "Liked it all."
Pros: "The staff always looked like they were happy to help."
Cons: "We were denied boarding to our flight because the gate agent said we were late to the podium. We were there 10 minutes prior to departure. The jetway was still full of passengers. There was no reason she did not let us on other than she wanted to punish us for being late to the podium. We missed our connecting flight and had to rent a car to get home. Corporate American Airline customer relations was awful to work with. They did not care."
Pros: "Everything was smooth and went on schedule. Actually first flight in a very long time and it was the holiday weekend. Yeah."
Cons: "Allergies. American Airlines must do a better job of accommodating children with peanut allergies. It is obvious they do not get the serious health issue and life threatening situation of the allergy. Our family traveling to Disney on AA had a very uncomfortable ride."
Pros: "Quick boarding, no shuttle! Pilot very informative"
Cons: "We were never asked for beverage service.Also when arriving and exiting to retrieve our bags when congested with baggage no room to stand and wheelchairs all at once trying to exit up ramp.Very unorganized and chaotic."
Cons: "We ordered fruits meal but the crew didn't get the request. I have a confirmation email of the meal"
Pros: "Nice employee's"
Cons: "Plane seat were cramped and worn out. Over priced food"
Pros: "Did reschedule our flight before we left which was helpful -Group 4 but at least we could get home."
Cons: "Paid for seats closer to front to get off for connecting flight. Waste of money as flight was delayed 90 minutes trying to fix the water system which the slow response maintenance crew never fixed. Ended up using Sani-wipes and had no coffee - seemed ok for a relatively short flight and half full plane. 90 minutes to make the decision to just go on resulting in many rescheduled flights."
Pros: "It got me where I needed to be safely."
Cons: "The most uncomfortable flight ever. Cramps in legs and seat would go back a bit so I could get somewhat comfortable."
Pros: "Flight left about 30 min late but still landed in philly pretty much only time."
Cons: "I wish there was a way to request to not sit next to someone carrying on a pet."
Pros: "The third set of pilot tried their best to get us a spot to fly out due to bad weather we took off after almost 3 hours"
Cons: "The airline should have at least coordinated their crew arrangement before passenger boarding time, and have to change crew members three times after passengers boarded."
Pros: "It was exactly what I was looking for. Comfortable, easy and faster to board. I loved to be able to use the ticket on my phone as boarding pass, that made shorter the whole process."
Pros: "Great crew is what made the short flight awesome!"
Pros: "Your willingness to proceed with flying into a pandemic zone with total travel lockdown."
Cons: "allowing travelers that have been advised not to travel to Europe to either change or refund their flights. Your system for this is a bureaucratic nightmare, and the responsible thing to do in a time of crisis is allow people to make the right decision to stay in place. I am done using your service."
Pros: "Good schedule"
Cons: "the commuter terminal in Dulles is miserable and chaotic, but not really United's fault"
Pros: "Uncomfortable worn seat. Too small."
Cons: "Plane smelled."
Cons: "Air conditioning was not working. Very hot on plan. Light switch above my seat was broken. Luggage crew cracked off one of the “feet” on my luggage. Overall terrible service and flight."
Cons: "The pilot to be on time"
Pros: "FA did his best"
Cons: "Flight not cancelled"
Cons: "cramped seats made for an uncomfortable flight."
Pros: "Crew was kinda rude"
Cons: "nothing much"
Pros: "I cant say nothing but can say everything was good"
Cons: "I cant say nothing but can say everything was good"
Pros: "The crew was awesome"
Cons: "3 row seats such a tight squeeze"
Pros: "very quick connetions"
Cons: "the return flight"
Cons: "My united app didnt find my flight;"
Pros: "The plane took off and landed safely, and pretty much on time."
Cons: "Smallest cabin seats I’ve ever been in. Oversold plane. Bored, uninterested flight attendants. Free DirecTV for some passengers, $8 for others. Peanuts and water/coffee grudgingly served, but lots of enthusiasm for opening a United Credit Card. I will pay more for a different airline next time - just for normal sized seats."
Pros: "Plane was delayed 87 minutes because the plane had maintenance issues that the air and did not organize and plan better. For their error, I missed my client and got fired."
Cons: "The airline not getting me on the Dayton-Newark then Newark-Rochester flight so I could get to my destination on time. The agent at the airport was not helping or listening. Now I miss my client loss a lot of money for the day and I got fired."
Pros: "Flight was on time and boarding was smooth."
Cons: "The crew weren’t as welcoming. No leg room at all."
Pros: "Chief flight attendant was nice and attentive."
Cons: "Our section of the plane was very warm. When we mentioned it to one of the attendants, she pointed to the overhead vents and told us to use them. (We already knew this and had them open all the way!) Then the chief flight attendant came by and she was VERY responsive and went to tell the pilots. It got a little better but still stayed on the warm side the rest of the way. Your boarding process makes no sense and does nothing to get passengers settled faster. After priority seating is done, let the people in the BACK of the plane board first, then the middle section passengers, then the Eco Plus passengers."
Pros: "Again, boarding was very quick and the flight did not take as long as anticipated."
Cons: "There was a leak from the overhead panel directly ahead of me. I had planned to do some reading on the flight, but after noticing the water was splashing on my paperwork I opted not to."
Pros: "Crew on board"
Cons: "This flight didn't happen. It was cancelled for "weather" hours before we were even to board. Because the cancellation was due to weather, the airline wasn't responsible for picking up the hotel to get on the first flight the next morning. When I finally got home, my bag wasn't even on the flight with me."
Pros: "same as above"
Cons: "same as above"
Pros: "Crew was great"
Cons: "2 hour delay"
Cons: "See above."
Pros: "Nice employees."
Cons: "Mechanical delay in fargo caused me to miss my connecting flight to Eugene by 5 minutes. Got to Denver airport asked the gate guy to call my connecting flight gate to see if they could hold the door for me, he said you got 10 mins go. I ran 30 gates and the door just closed and missed my flight. I am 25 weeks preg so my running time is slower then normal. Then they rebooked me on a flight that had an additional connect and arrived 4 hours later then expected. By the time I got to my new flight gate- it was delayed so would miss my next connecting flight. Long story short it's 3 hours past when I was suppose to leave and settled for s flight to PDX tonight getting in at midnight. My friend From eugue is picking me up in Portland tomorrow. It has been an unsuccessful flight. Almost cancelled and went home......"
Pros: "How smooth and fast everything was"
Pros: "That i made it home"
Cons: "This flight is always late. And the original arrival time is late to start with."
Cons: "After a three hour layover we were all set to board our jet when we were told that there were issues and would be delayed. After 2 hours they boarded us on an old propeller plane that was loud and uncomfortable. A man was forced to move from his seat in the front of the plane to the back because of weight balancing problems."
Cons: "Departure was delayed. No explanation. The boarding area is crowded and confusing. The plane's bins were too small for roller boards so passengers had to carry bags outdoors in snow and terrible wind, to get them loaded. The Newark airport where the plane landed was miserable! Departure from Newark was worse than landing if that could be possible! Awful!"
Pros: "I liked the short trip and ease of getting on/off"
Cons: "Lack of smiles from the attendant"
Cons: "Boarding by zones causes passengers to have to stand longer while waiting to board, inconveniences them by having passengers seated in window and middle seats often arrive after the passenger in the aisle seat, and slows down the entire process because passengers settling into the front part of the plane frequently board and stow luggage while those seated in the back queue up behind them. Compared to boarding by row, the entire process is now one lengthy mess."
Pros: "Very polite clean nice great experience"
Pros: "No problem at all"
Cons: "The plane was late and then overweight. Then the next day was delayed because baggage door would not shut."
Cons: "Loaded us all on the plane stowed our luggage all belted in they then announced a few minutes later to get off the plane because the pilot was still in Burlington Vermont and take luggage with us, including red tag luggage. Never should have loaded us when pilot not yet arrived. Plenty of irate customers."
Pros: "The staff were good."
Cons: "I didn't like how we left more than two hours late. United always pulls this kind of thing. The flight was overbooked, so we weren't going anywhere until people volunteered to take later flights. To allow enough time for someone to volunteer, aircraft maintenance was 'required', a scenario I have seen on a few other United flights. Honestly, I will never fly United again and am cancelling my future flights in favor of taking the train instead. It takes eight hours instead of a theoretical 1.5 hours, but at least it is reliable and not much worse than the ACTUAL time it takes to fly United. Worst airline ever. Barf."
Cons: "Not even beverage service. Water only"
Pros: "Very spacious, nice crew. Speedy boarding."
Cons: "Didn't get a snack. Wifi was down so couldn't get entertainment on flights."
Pros: "I liked that the crew tried their best to make sure that everyone was happy. Key word was tried"
Cons: "Everything almost we was delayed by almost 3 hours. Crew members kept giving us false hope for no reason"
Cons: "They kept pushing back take-off, pretending we were going to board, and then rambled into the microphone so no one could hear what they said."
Cons: "I was traveling with someone and the tickets were purchased at the same time but we weren't seated together."
Pros: "The crew was very courteous and I lost my boarding pass and I was so worried but when I got off my first flight there was a rep for united at the gate who told me how to get a new one it was awesome"
Pros: "The flight itself was okay"
Cons: "We were delayed 5 hours. When we got to Orlando the gate would not work and after another delay we were pushed back from that gate to another gate, almost another hour. No shuttle service in the airport at 1:30am. We had to wait for someone to operate it."
Cons: "4 hour delay out of DC"
Pros: "It was fine for the most part. No frills, quick flight."
Cons: "With a tight connection, they should really at least sell snack boxes on these quick flights. By the time we arrived in ROC, all the restaurants were closed. Hungry humans."
Pros: "The staff were very professional yet friendly"
Pros: "The flight was short once we finally got in the air."
Cons: "Waited forever for plane to arrive. Waited for repairs. Once boarded, waited for more repairs. Supposed to leave at 12:30pm; left at 4:30pm."
Pros: "On time Fast Snoith"
Cons: "Seat was hell Boarding !!!!! The terminal was hot old confusing Even if local think about the wonderful new bus terminals that are being built Tech could go s long way Use apos to highlight boarding ligistics Location and direction sids Etc etc etc Dulles gets an F here"
Pros: "The entire duration of the flight was incredibly uncomfortable. The temperature was incredibly hot."
Cons: "Flight updates were terrible, non existent. The people by the gate were not helpful. My daughter had to check online for updates.Customer service over the phone was poor as well. No one knew what time the plane would board,etc. Terrible overall experience. Need to improve on communication with passengers."
Pros: "I like how easy it was to check luggage and boarding passes quick service"
Cons: "Delayed three times"