If they had a microwave to reheat food.
Pros: "The crew was very nice. The ride was smooth. The landing was smooth as well."
Cons: "The seats are too close together that I could not sit comfortably the second I sat down. Also we were told to social distance but we were all elbow to elbow so it didn’t really make any sense."
Cons: "The staff at the airport in seattle were condescending an embarassing, talked among themselves about me where I could hear them, when I had trouble with reservation"
Cons: "Not a thing. Good airline, all the way around"
Pros: "On time flight, entertainment and food options."
Cons: "Uncomfortable seats."
Pros: "Absolutely atrocious!"
Cons: "Dallas Airport needs to get themselves together. Especially American Airlines through Dallas. I wouldn’t wish the AA Dallas experience on my worst enemy.... yet another fail for AA Dallas."
Pros: "Getting to destination"
Cons: "Seats terribly small. No leg room. Sat on runway 30 mins before departure totally cramped"
Cons: "A movie could have been played with subtitles at least. The screen was lowered but it was off all the time except for the videos of how to use seatbelts."
Pros: "Crew was very nice, and helpful."
Cons: "I remember you used to get to choose from some seats even if you didn't pay extra. Since the smaller airlines started charging to choose, now the big ones are doing it as well. I checked in for two tickets at the same time, but my wife and i were still separated. Frustrating"
Pros: "Great"
Cons: "Nothing"
Cons: "Have coach passengers prepay for meals"
Cons: "The entertainment / announcement system has issues. The safety video was interrupted and segments repeated randomly."
Cons: "Oh, American’s seats are so uncomfortable."
Pros: "The crew was great, friendly, and efficient."
Cons: "I was seated in the middle seat between two other fully grown men. That’s three fully grown men in seats in the back of the plane. These seats are typically uncomfortable, but can be bearable if not all three seats are filled."
Cons: "Overheads slammed full."
Pros: "lots of legroom, such nice crew, nice seats the food was much better than my expectations, the ice cream snack was a surprise treat"
Cons: "older plane, with center monitor for viewing movies, so no choice, but sometimes thats nice too, i watched some things I would not normally have bothered to."
Pros: "Newer plane, wifi worked well, coffee good, not sure if it was on time, but it didn't matter to me. Friendly crew. Smooth flight."
Pros: "Flight was bumpy because of storms in the area but the crew did a great job of keeping it calm and making sure passengers were taken care of."
Cons: "We sat on the tarmac when we landed for 20 mins for a reason not really made clear. The captain said that the alley was blocked but didn’t really keep us informed other wise."
Pros: "Attendants courteous and helpful. Flight efficiently handled by pilots"
Cons: "Remote gate required shuttle. Should have been made aware so as to allow sufficient time not to rush. Advance notice that normal size carry on doesnt fit and must be checked"
Pros: "On time. Quick boarding."
Cons: "The delay out of Charlotte but the staff did a great job keeping us informed and boarding as quick as possible."
Pros: "overall service was good as expected."
Cons: "overalll service was as expected."
Pros: "Clean plane, kept cabin lights dim the whole flight until the plane was parked at the gate, and music at a good volume"
Cons: "None at all"
Pros: "On time, kept informed."
Pros: "Nothing"
Cons: "The fact that the flight was cancelled and I was unable to reschedule from this airport, resulting in an increased price of almost $1,000."
Pros: "We left right on time. Plane was clean and had option to charge phone"
Cons: "You had to pay to check a bag and you had to pay for food. Ridiculous."
Pros: "Either Frank needs a raise or the register personnel need additional training. It seemed every time the desk needed assistance, they were hollering for Frank. May be nice to have an ear set for personnel so they aren’t hollering amidst the chaos. Honestly, I sat at Gate E16 for almost 2 hours and genuinely want to say, “Great job!” to Frank. He kept a level head through the madness and maintained his professionalism all the while. Thank you for your hard work, Frank. We need more like you."
Pros: "The crew was excelent ! Very efficient"
Pros: "Friendly staff"
Cons: "Rickity old plane. Needs updates badly. No drink service options. Cash only bar? Hello, this is the 21st century calling the 20th... You can have your plane and payment methods beck."
Cons: "Delay due to mechanical glitch which should have been checked before boarding"
Cons: "Antiquated entertainment system. Lack of a/c power outlets at each seat."
Cons: "The food had no taste and cold. The seats are not comfortable enough for a long trip."
Pros: "The flight was short and all went well."
Pros: "Nothing"
Cons: "Personnel; lack of customer service"
Cons: "We arrived 30 minutes early but then we waited 30 minutes for a gate."
Cons: "Very poor boarding. Crew late but did not start screening and checking passengers until late. Had to ride bus to plane and walk a short distance in the rain which was moderately heavy."
Pros: "Flight was delayed in classic AA form, ten minutes at a time, leaving you standing around the gate picking your nose with no information! An hour later we board. Our flight attendant Nicky was awesome!"
Cons: "The plane had no power outlets and spotty WiFi. Even though they knew we were late to Charlotte, they let our connection take off EXACTLY on time while dozens of us rand through the airport. AA does this to themselves, they are the worst!"
Pros: "Since chek-in gate number changed two times. Outdated airplane especially for international flight. In flight meal could be better. Compare with other US airlines AA needs serious improvements in customer service."
Pros: "Comfortable flight. Streamlined boarding process"
Cons: "Outbound flight was delayed by 2 hours because the flight crew that was supposed to fly our flight was delayed relying out of some other airport. Had to get a rental car and ended up reaching my friends place really late. And had an interview early next morning. Not ideal at all."
Cons: "Boarding process was a chaos. Thing should not be done: such as re-screened passenger boarding pass and passport for nothing since we went thru 2 times security and border protection. Thing should do: organize boarding zone. all passengers had boarding zone on boarding pass but went in like first come first service."
Pros: "Quick and able to switch to an earlier flight"
Cons: "Had to pay $75 to change flight"
Pros: "The crew that showed up at the Departures counter when we all lined up to be reticketed for our flight that was cancelled the previous night was great."
Cons: "Our brand new 787 had a mechanical issue. We were scheduled to leave at 7:20pm and sat on the Tarmac until 10:45 while we waited for shuttle buses to take us back to the terminal. We waited in line for over two hours for hotel vouchers that they did not have. We paid for own our room and returned at 11am as instructed, but the plane needed a part that had to be shipped from the U.S. which pushed our scheduled departure from 2pm to at least 9pm. My family grabbed a bus to Narita for a 6:30pm flight. C'MON AMERICAN AIRLINES! COULD YOU SERIOUSLY NOT GET ANOTHER PLANE TO HANEDA?? OR AT LEAST PAY FOR OUR HOTEL?? The ground crew at Haneda was very kind but overwhelmed. Terrible experience. And it's the reason I don't fly American. In fact, KAYAK, I booked our flights on JAL intentionally to avoid American. The fact that these were partner flights on American completely and unpleasantly surprised me...also not a good experience."
Pros: "Service and staff were great!"
Pros: "Very nice crew. Full meal"
Cons: "The airline overbooked the flight,so even though I had a ticket and was NOT standby, I almost didn't make it on even though there were seats available (after two people forfeited their seats) bc they were worried about over-weighting the plane. Then they packed us like sardines into the back row of the plane."
Pros: "They were very professional and very welcoming. Made my eleven hour flight feel short with the entertainment the airline provide and the delicious meals that were provided. Definitely will be flying again with American Airlines for my next flight."
Cons: "Can't complain. Pleased."
Cons: "Flight was delayed due to a "computer problem" that was subsequently deemed to be eligible for a paperwork fix."
Pros: "Loved the check in process, crew was friendly and flight was great"