Daily cleaning, installation of cabin HEPA filters on flights from West Virginia to Costa Rica
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Scores according to KAYAK customer reviews
Cons: "Flight delayed 3 hours, then a seats were very cramped and uncomfortable"
Pros: "Flight was on time out of JFK, and quick and easy to board. We took off on time and landed 30 minutes early. This is was a great trip, and I love Delta."
Pros: "When my initial flight was delayed significantly, the gate agents went above and beyond to help me get on an earlier flight so I didn't get home too late."
Cons: "The boarding was processed by one agent. He did a fine job but took too long to board. Needed to have 2 people managing boarding the plane"
Pros: "Crew was very sweet"
Pros: "The crew was awesome. The entertainment was great with a huge selection of movies. The food was really good."
Cons: "Boarding was delayed while waiting for Delta agents to come and assist people off of the plane."
Pros: "Terrible seats! It keeps getting worse."
Cons: "Timing of leaving the airport! It was delayed and I missed my international flight"
Pros: "Airport accessibility"
Cons: "Not getting delayed for 20 minutes on the tarmac"
Cons: "Let was a typical flight. About all you can hope for is that it is on time. That makes it excellent."
Cons: "Great flight. On time and friendly staff."
Pros: "Amazing crew, on time, decent coffee, plenty of drinks"
Cons: "The drinks cart was a little slow..."
Cons: "Cabin was cold enough to store meat. Entertainment system was poor at best. And, of course, the seats were too small and uncomfortable. Time to start looking at other airlines."
Pros: "Inflight movies and charging stations at every seat at the delta Gates and at every seat on the plane."
Cons: "We had originally reserved a window seat and an aisle seat but when they changed our flight they put us by the window seat and the middle which we didn't like."
Cons: "Originally, they were putting me on a flight connecting through Atlanta. However, I was traveling with my brother and there was only one seat on it. After looking again, we were put on a much better route through Detroit. I did not have a seat on the second leg and was stressed that I could get bumped. I made the flight but was given a middle seat. Since I have clostrophobia I began to panic. My brother sacrificed his exit row seat for me. He had booked through Delta. I wondered if he got better treatment because of that"
Pros: "The crew"
Cons: "The turbulence. Poor california git lits of smoke."
Cons: "Touch screen monitor was unable to register touch, so no entertainment available."
Pros: "This was a much bigger plane so my comfort lever was better."
Pros: "Nice plane. Efficient crew"
Cons: "Not their fault but they were delayed 4 hours. At least they texted updates fairly frequently but I can’t give a 5-Star review because of the huge delay"
Cons: "The cramped airplane. The inept service crew… One of the worst I've had on board in a very long time"
Pros: "Flight was fine. They were especially generous with the snacks."
Cons: "My one complaint is the bathroom layout of the A320. Two tiny closet bathrooms in the back for all of coach and a much larger one much larger one first class (which is like 5 rows with a mesh curtain for separation). The coach bathrooms are so small a normal person can barely get in and turn around to close the door. I question whether a larger person would be able to actually use them. I also saw the flight attendant actively turn away coach passengers trying to use the first class bathroom when it was open (not standing in the aisle or anything annoying like that). That's ridiculous to have 2 tiny bathrooms for all of coach and also to make people walk all the way to the back of the plane when you are seated much closer to the first class bathroom."
Pros: "Personnel was friendly and accommodating"
Cons: "Delayed half hour and no leg room"
Cons: "3 hrs delay My first fly was cancell Atl- Mty So ,they booking me next fly atl-Qro I have to stay weathing 9 hrs and just water and cookies"
Pros: "The stewardess was extremely polite, though the pilot was less chatty (probably due to lack of turbulence during the flight). Decided to risk drinking the coffee again, and was pleasantly surprised that it actually tasted good."
Pros: "Flight attendants were extremely nice to my baby and me. Didn't feel rushed. Nice variety of snacks."
Cons: "They delayed the takeoff because of catering, really over a half hour because you wanted to sell more sandwiches. So you make us late and the poor people who had connecting flight, it just does not make sense."
Cons: "Kids yelling"
Pros: "The staff are fun and friendly. One of the hostesses stepped into the vacant seat where I was sitting and stepped back further when people where pushing by. We were almost cheek to cheek. The closest I've come to a cute bum in years."
Cons: "The gratis food offering isn't healthy - those bread pretzels, versus the almond & tomato juice I had on the next flight, with ...can't remember the name."
Pros: "Speed and comfortable kind bars were a nice touch"
Pros: "Nice power nap, quick flight!"
Cons: "So so food. Terrible delay leaving Beijing. Gatemoccupied in SEA."
Cons: "The WORST experience of my life. My flight was delayed 12 hours overnight due to "weather" and since it was reportedly because of uncontrollable weather delta didn't have to do anything for me so I slept in the JFK airport overnight, they wouldn't even give a $59 pass to their sky miles club for the afternoon. It felt like an easy excuse so they wouldn't have to do anything since there were other airlines still flying out of JFK and to go CLE before my rescheduled flight which makes me believe it wasn't all weather. Since the flight was delayed 12 hours instead of being cancelled they wouldn't let me switch to a different airline either. Then, in the morning when it was rescheduled to it was again delayed because they first couldn't find a captain and then couldn't find a fort mate. We finally took off and arrived in Cleveland only to wait another 30 minutes for a gate and a ground crew that they couldn't find. I will never fly delta again."
Pros: "Great crew. Good space on my exit row seat"
Cons: "Seat doesn't recline, though it's considered a "premium" seat. No power either. Ticketing process was crazy - I was not able to get a seat assignment until 5 minutes before boarding. Why? And there was no explanation of the situation. I had to ask, multiple times, what was going on,before I was finally told that I was going to get on, but they just didn't know where. This could be handled much more clearly!"
Pros: "Boarding time and schedules were as expected or faster and good attention from the flight crew."
Cons: "Breakfast was mediocre for First Class."
Pros: "Excellent service and on-time"
Cons: "Baggage charge"
Pros: "This was a 767 and we flew first class, so we had the more private, reclining seats with the advanced electrical and USB outlets. The flight attendants were excellent and I had a special meal request, which they confirmed and served me well."
Cons: "Nothing. the flight was great!"
Cons: "Having my knees jammed into the back of the seat in front of me all flight wasn't very thrilling. Seat was pretty hard too."
Cons: "No entertainment for the whole 5 hr flight. Very bad"
Pros: "Delta sent a text which notified that our flight was to be delayed and we were free to seek an alternative flight. Delta was able to get us on an earlier Flight land then delivered our luggage the next morning. Delta sent an e-mail with the driver's picture, name and picture of the vehicle. The driver called to notify he was on the way. Excellent service."
Pros: "don't know it's first flight delta's fault or next flight china southern's,arrive 3 days,but still couldn't find our two bags"
Pros: "Good movies"
Cons: "Im 6'2. My knees still are hurting due to the horrible leg room"
Pros: "Delta staff tried to make the best of it offering free coffee and donuts in the gate area. Captain was a good advocate for his passengers."
Cons: "Flight was 5 hours late"
Pros: "Delta gave out free snacks and then I got a flight for the next day."
Cons: "After being delayed over 5 hours and then being on the airplane the flight got cancelled."
Pros: "The service"
Cons: "The "cheese" plate was kinda sad especially for the price"
Pros: "The crew was amazing. We had a two hour delay on the ground due to thunderstorms, but the pilot kept us informed and the flight attendants answered any questions and helped with everything. The pilot even walked down the isle asking people if they had any questions."
Cons: "We booked our tickets through American Express over 3 months before the flight. Delta has a new policy that these tickets are not allowed to have certain privileges that tickets purchased on their own site have. Unbeknown to us, one of these is the ability to select your seat. On the ride from CVG to FLL we were assigned seats in the back of the plane, but at least we were next to each other. On the way back, we were not assigned a seat at all. We arrived to the airport almost 4 hours before the flight and were still not assigned a seat and were told we would have to speak to the gate agent. Even we when spoke to the gate agent, they still did not have a seat. It was not until we had already started the boarding process that they called us up and told us that we were going to be sitting 5 rows apart, both in a middle seat."
Pros: "Same as previous flight."
Pros: "The service with a smile. They brought water and snacks while we were waiting for our luggage, that was very thoughtful."
Cons: "The screens weren´t working, so there was no entertainment for the 3 hours long flight."
Pros: "The quiet so I could sleep"
Cons: "Changing my seat last minute. Had to ask two women to move to get into my seat. Loading the plane first with passengers that have nothing to store above would expedite the experience for me. My seat belt disconnected from the back of the seat. The tray was broken and could not be lowered into a writing or eating position."
Pros: "All flights were on time. Captain of plane rides were awesome at their jobs. Flight attendants were courteous and friendly."
Cons: "Maintenance problems resulted in original aircraft being unavailable and switching to new aircraft at a different gate. More than 45 min late."
Cons: "No screens at all for a 5 hour flight. No charging outlets. Terrible flight comfort."
Pros: "The one gentleman who came to the RESCUE at the ticket counter was AWESOME!!! AMAZING customer service, friendly, and helpful - I had someone else but it was a pleasure watching him take care of others! (He was wearing a tobagan and ear muffs making him look like he had Mickey Ears on!)"
Cons: "Only 3 people handling check in - ALL of the self service machines needed a restock on bag tags so we were all in line for tags and the one attendant at the Bag Drop kept telling us all she couldn’t print tags. WORST experience at RIC in years!"
Pros: "Crew was awesome...love AA crew! Always and this time superb!"
Cons: "Leg room gets worse and worse...boarding sucked since they took our bags and we felt like it was only us that were singled out!!!"
Pros: "Crew was super helpful."
Cons: "Seats could use better cushion"
Pros: "On time, main cabin extra was great, crew was nice, entertainment was great."
Cons: "No criticism"
Pros: "I liked that the armrest came up and that the walkway was a bit wider than other airplanes."
Cons: "Larger seats"
Cons: "Crew was not attentive. Temperature was cold."
Pros: "Crew was nice, entertainment was good"
Cons: "Food was mediocre"
Cons: "I purchased 3 tickets and one was not used as the guest could not make the trip. The airline sold the seat that I already bought and paid full price for and I was not issued a refund or a credit for another flight. As fas as I see it, that seat was mine and shoould not have been fiilled by another indiviidual."
Pros: "Once boarding, we didn’t wait long for take off."
Cons: "Being on time."
Cons: "Old plane. No seatback entertainment available in plane."
Cons: "My luggage was delayed. I received it the day after"
Pros: "The agent at checkin was so kind, nice, professional and superb...I will always fly American Airlines....you have the best checkin agents, best gate agents (super funny yet professional) and also the flight crew was absolutely amazing!"
Cons: "baggage claim in Costa Rica is terrible service...but that is the airports fault since this happens with other airlines.....something has to0 change!!!!"
Pros: "Flight attendant was a little rude"
Pros: "Great crew! Smooth flight! Landed almost half an hour early!"
Cons: "It was an older plane but it flew fine"
Pros: "4 flights and all of them in middle uncomfortable seats. I requested aisle seats many times and counter agents were unhelpful and rude."
Cons: "Better seat options and more comfortable seats"
Pros: "I liked that we arrived on time. Besides that. Not much."
Cons: "Having to us use our cell phones to watch a few channels was terrible. No movie. No help. You were just left on your own. Total of waste of time. Give us a monitor. Give us options. You are American Airlines, not Allegiant Air"
Cons: "The attitude from the crw"
Cons: "Plane was delayed 3 hours, then delayed 30 minutes more because a flight attendant went to the wrong terminal. AA offered food to us, but this was after I had purchased food from a restaurant in the terminal. Would have been nice to at least offer free WiFi on the flight."
Pros: "The crew was amazing"
Cons: "allow us to choose seats without financial restriction"
Pros: "Crew very nice!"
Cons: "They left me! I know I was a “runner” but they knew I was just already going through security and it’s only a 3 terminal airport! They even asked if there were any runners!"
Pros: "The crew was very nice and friendly"
Cons: "There was a technical difficulty with the plane, which made a short delay in our flight."
Cons: "No amenities at airport"
Cons: "My flight was delayed by 1.5h. On top of it, there was no inflight entertainment or snack available during the 3h long flight."
Pros: "0ntime quick boarding"
Cons: "cost to check baggage"
Pros: "Not much"
Cons: "Everyone was too hot, sweltering and perspiring, way to crowded and packed. Literally could not moved at all."
Pros: "On time departure, this flight tends to get delayed, not this time. Good service and pleasant flight."
Cons: "I prefer personal entertainment systems."
Pros: "No blankets no entertainment"
Pros: "everything but the cabin temperature. it was very hot and uncomfortable."
Cons: "Too warm in the cabin."
Pros: "Nothing special just another flight another day"
Cons: "AA...they delayed flights and were very unprofessional. i will definitely choose BA over AA anyday."
Cons: "Delays Always delays. Old planes."
Pros: "Can’t say anything good"
Cons: "When boarding crew was rude because carry on did not fit the overhead compartment. No options to choose from for entertainment. Flight was delayed almost an hour while sitting in plane. Food options almost nonexistent"
Cons: "The cabin heat was way too high, I actually was sweating. Boarding took 35 minutes"
Pros: "On time departure and arrival. No suprises. Predictable"
Cons: "The landing was pretty rough. One of the roughest I’ve ever experienced. I thought we were skidding for a minute. The pilot pulled the brakes super hard"
Pros: "Short flight."
Cons: "Boarding agents could use some customer service training."
Cons: "LATAM is an absolutely horrible airline with horrible customer service. They changed the itinerary more than 3 times. I contacted KAYAK to help and you (KAYAK) did not help stating "that is the Airline's fault". This may be true. But if you are going to take my money for the tickets, please also take the time to address my concerns and solve the problems created by the company that you work with."
Pros: "The crew was very friendly and accommodating. The food as usual just snack type food for purchase as expected. The entertainment system malfunctioned and we could not watch the movie they offered. However one flight attendant was very nice and gave my kids special cookies. Nice touch!"
Pros: "That it got me home"
Cons: "With one exception, personnel very unfriendly."
Pros: "Mostly everyrhing"
Cons: "Food was so so"
Cons: "I chose a package on the cheap flights that has a left hand side for choosing number of baggage which invariably inreases fare depending on the number of baggage and i choose 2 and paid for 2 baggage but the ticket came with 1 baggage and i contacted both by phone call, email and your website but did not get any fsvourable response. Had to pay again at the airport for the extra bag. This is highly unfair."
Pros: "Entertainment was good"
Cons: "Flight was late, seats was small, all time something smelled so much."
Pros: "There was surprisingly a great amount of legroom"
Pros: "Friendliness and attitude of flight attendants to serve as help passenger"
Cons: "Entertainment screen was not operating satisfactorily"
Pros: "Exit seat"
Cons: "Canceled flight after many hours butting was obvious it was. It going to happen from the start. Asked for a hotel and none offered but many others on same flight for a room from AA. Rebooked for the next day an airport an hour away from original destination and had to provide my own transportation to destination. Finally they lost my luggag."
Pros: "the clerk at the boarding desk was kind"
Pros: "Comodidad en el avión"
Cons: "Hay desorden en la coordinación de los vuelos, atrasos, yo tuve un atraso de 11 horas, otros perdieron conexión, y no es tampoco porque se paga barato, porque los pasajes están caros"
Pros: "Inflight movies"
Pros: "The food and the crew"
Cons: "Entertainment system, it is outdated"
Pros: "Amabilidad de la tripulacion"
Cons: "Podrían dar comida, el viaje no es tan corto. Aire acondicionado demasiado frío, muchos pasajeros solicitaron regular l temperatura, no habían suficientes mantas"
Cons: "Flight was canceled due to United's mismanagement of crews."
Pros: "Clean, comfortable and on time."
Cons: "No screens in the seats. Food options are the usual limited fair"
Cons: "I’m 6’3, misty in my legs, so the diminishing legroom is a problem. Can’t afford business class either. You should really have entertainment for a 5 hr flight."
Pros: "Comfortable seats with screens"
Cons: "Mediocre snack"
Cons: "I didn't get to get on the flight."
Cons: "Slow boarding, no food no drinks, no tv."
Cons: "Need power outlets at seats."
Cons: "The flight was late getting out of Charleston and we had a very long walk in Chicago. By the time we got to the gate mos people had already boarded. It could have been much worse if we had not nearly ran to the gate. Other than that all was good."
Cons: "... before takeoff necessitated return to gate from runway for technical inspection and approval before flight. That, plus de-icing, put us about one hour behind on departure."
Pros: "Más espacio, al menos una película que ver, y algún bocadillo por ser un vuelo de tantas horas"
Pros: "The pilot"
Cons: "Everything else"
Pros: "Entertainment worked on this flight! And once again, I had an empty seat next to me - that's always a huge plus so I can stretch a bit."
Pros: "The flight crew was very attentive and friendly. Probably one of the nicest crews I have encountered on my flights."
Cons: "Me and this other person were waiting in the back for the two bathrooms to become available. We waited over 10 minutes."
Pros: "We were serviced in the way we expect from United."
Pros: "The plane took two hours to leave the ground due to weather. This was unfortunate and made the passengers uncomfortable but it was not the fault of the airline."
Cons: "The airline gave all the passengers access to the movies and television channels."
Pros: "The captain explained the problem... The plane was not cleaned"
Cons: "Gate change twice!!!!! 2 hour delay!!!!"
Cons: "My luggage didn't make connnection."
Cons: "THE FLIGHT WAS DELAYED OVER 2 HRS. FINALLY, WHEN WE CAN BOARD, WE WAITED AT LEAST 1 HOUR MORE. VERY DISAPPOINTING."
Pros: "So they lost my bag but where super helpful and nice!"
Cons: "Se pusieron a darle mantenimiento al avión a la hora de salir cuando ya teníamos más de seis horas esperando el avión. Y esperamos una hora más ya sentados adentro. Eso estuvo fatal. Y sin comida de San José a Houston.. fataaal!"
Pros: "Very nice crew"
Cons: "Audio jack did not work and no one bothered..."
Pros: "First flight delayed once board to check a broken light. Then waisted 40 minutes taxiing on tarmac in Houston because they couldn't find a gate. Missed our connection. They put us up in a low end hotel overnight. Then we had our morning flight again delayed as we waited for planes to the take off, so further delays. Arrived in Costa Rica 1 hour late. Now with too many other flights so immigration packed and took another hour and twenty minutes (when we finished there was only a 5 minute wait). Thanks United"
Cons: "Coffee and cookies. Moscow mule"
Cons: "Snack offering was caramely sugar cookie"
Pros: "Nice crew, on time"
Cons: "Tiny cramped plane"
Cons: "Fligh delay."
Pros: "Great in flight service. On time. Easy upgrades using United mobile app."
Pros: "I was allowed to get off the aircraft to collect a bag I left behind"
Pros: "Attendants were amazing"
Cons: "We spent the whole delay on the plane and wasn't notified of a problem until after an hour. A lot of my time was wasted. That's not okay. Keep your customers informed."
Pros: "The boarding process is terrible, because communication breakdown is inevitable. The crew on the plane are sometimes rude, and have no patience when passing seated passengers. One air hostess constantly bumped into my arm like a bull as she passed walking down the isle. Entertainment is practically non-existent on long flights unless you pay for it. Two of my flights were cancelled last minute with little to no remorse, and I had to wait 2 days to catch the next flight. That flight was even delayed more than an hour. I was sick by time I reached my destination. Overall, United would not be my 1st choice due to bad experiences numerous times."
Pros: "Since we were the last ones to arrive at the gate because of our delayed flight they had to check our carry-on baggage with the luggage we didn't have locks and nomally what we carry in that bag are fragile or valuable things. They should at least have plastic gauzes or fragile stickers to put on the bags. I don't know the reason but the flight attendants left about the last 6 rows of passengers without pretzels or drinks. There was no device to view movies. Leg space too tight."
Pros: "Nice and comfy seats, good service on plane, fast boarding"
Cons: "No good food and the entertainment was not the beat"
Pros: "Just the crew"
Cons: "Now when I fly united i feel like flying with spirit or jet blue o any other cheap airline, they charge for everything but sodas. They don't even carry blankets. The fact that for a long (3h- 4h and 5h) flight (took 4 overall during the holidays) united didn't offered ONE movie for free at least was very disappointing. Not one of my flights were on-time!"
Cons: "Same. No ffood ..poor Service and allso charging. To much for extra weight. $200 for 3 extra pounds. Ridiculous. Also charged for one check in bag..Todo much"
Cons: "Viajar en United es desastroso. Los asientos son demasiado pequeños, yo mido1.57 metros y no me podía ni mover."
Pros: "Smooth takeoff and landing. Luckily no turblance. Crew members were helpful and courteous, and added a little humor to their jobs. Good job!"
Pros: "The flight and cabin crew were awesome!!"
Cons: "Snack was really gross"
Pros: "The crew were nice though exasperated with cramped new planes and crowded restrooms. Flight was on time"
Cons: "After three years of flying all around US, realized United is the worst of the three major legacy carriers. I'm star alliance gold and it's still a painful experience. Crew admitted in latest redesign of planes they've managed to squeeze another six seats in coach. My seat wouldn't go back but even if it did, would feel too guilty for person behind to do it - so little legroom on newer planes. They've also cut down on restrooms so for most of the flight there was a line of 5-6 people waiting in the aisle. American Airlines seems to have older planes but at least decent legroom (and I'm not tall - anybody over 5'10 would have to sit at an angle on new United planes!). Been very impressed by Delta's service lately. United feels more like Spirit"
Cons: "Short flight everything was fine"
Pros: "The staff was really polite and were willig to answer all questions with a smile."
Cons: "The seat I was on could not be reclined. This was most unpleasant because it was an overnight flight. You should earn the clients - even economy passengers - when this seat is the one being assigned to them. I would payed beforehand to get a more comfortable seat if I'd known I was to fly on a no-reclining seat on an overnight flight."
Cons: "They delayed the flight due to "operational difficulties". I understand this happens, however, their communication towards customers was unacceptable. They first announced a 20 min delay, followed by another 30 min, then 30 more and then 30 more than then 30 more! They basically kept us at the gate for 2 1/2 hours until the found another plane. For a business like United, and flying out of their hub this is completely unacceptable. We ended up leaving at 11pm for a flight scheduled at 8. They didnt give anything in the plane to make up for it. No food, no free wifi, nothing."
Pros: "The seat next to me was empty"
Cons: "United put my bags on the next flight to San Jose, so I had to wait an extra 2.5 hours in the airport for the next plane to land in San Jose, Costa Rica while my ride waited for me."
Cons: "The seats were so small, with no space between rows that you couldn't even recline. The tv on the seat in front was so close you couldn't watch it. Miserable flight, and I'm only 5'5"."
Cons: "Better bag prices"
Pros: "Excelent cree"
Cons: "They are overbooking flights."
Cons: "At checking the machine wasn't reading our passports and then we also got charged for luggage at security while the desk rep said that was not applicable."
Cons: "Use American Airlines"
Cons: "Todo! Everything"
Cons: "I was lied to about my connecting flight waiting for my initial delayed flight. Now I’m stranded."
Pros: "All went well. Seat was comfortable."
Cons: "Kiosk agents need to be more customer oriented."
Cons: "- they call for parents and children’s and later they forgot us at the side. - No AC... - Bad Actitud from the stewardess. - 1:30 waiting for my baggage. - Incomplete luggage."
Pros: "It's pretty cheap until you have to pay for your bag, carry on, food, seat, counter assistance, etc."
Cons: "My flight was delayed and the crew and the company had different versions of the situation, plus if you sum all the extras you need to pay I'm no longer sure if the flight is still cheap."
Pros: "Flight attendants were great"
Cons: "Todavía estoy en Fort Lauderdale no pudimos cojer el vuelo por un imprevisto en la carretera y a pesar de que llegamos 40 minutos antes el personal nos atendio demasiado mal no nos quisieron solucionar de ninguna forma es la primera vez q utilizamos esta aerolinia y su personal no sabe nada de servicio al cliente ni mucho menos de humanidad todavía estamos aquí en FLL viendo cómo solucionamos por nuestros medios pasa una vez dos no y más q pensábamos seguirlos utilizando y recomendarlos pero veo q lo q les interesa en asegurarse el dinero en sus cuantas y NO el bienestar de sus clientes"
Cons: "Helen the superviser dont let me go she is no good superviser no good no frienley no nathing"
Cons: "Flight cancelled"
Pros: "Timely and efficient boarding"
Cons: "Bare minimum but no complaints"
Cons: "They didn't have a 1st officer present and could not get a hold of him. Instead of telling all the passengers, they decided to let us board and made us wait forever before they finally told us we didn't have a 1st officer. After all this they told us to get off the plane and they would let us know when to board again. Finally after the flight had been delayed almost 2 hours, the 1st officer arrived, we boarded and were on our way."
Pros: "STAY AWAY FROM THIS AIRLINE NOT WORTH THE SAVINGS AND YOU REALLY DON'T SAVE THAT MUCH AFTER YOU PAY FOR EVERYTHING"
Cons: "THIS IS A HORRIBLE COMPANY"
Cons: "No beverage additional seat and carry on charge."
Pros: "Everything it was nice"
Cons: "We were super delayed and the crew was very unhelpful. Wouldn't keep us updated and didn't know what was going on."
Cons: "The crew handled the situation poorly."
Cons: "Spirit canceled the flight and had to find me another one"
Cons: "Witnessed one very rude flight attendant. Additionally, the airline couldn't spare buying a few pens to help people fill out customs/immigration forms. Most uncomfortable seats I've ever been in."
Pros: "Getting to destination safe."
Cons: "Too .many to talk about. But the main thing is the airplanes are uncomfortable. The seats are awfully tight. The carryon baggage fee is highway robbery. I cannot wait for more competitive flights from Ft Lauderdale to Costa Rica. I only use Spirit for my Costa Rica trips."
Cons: "Delayed, poor service"
Pros: "Colorful crowd"
Pros: "The crew was fine , not recleaning seats which is horrible in a night flight . The plane looked new"
Pros: "Terrible customer service. Rude agents, poor understand of regulations, awful management."
Pros: "Not the seats"
Cons: "I don't know from which forbidden bowls of the earth Spirit conjured up these forsaken seats, but the wizard who did so much have been through a fresh divorce because these chairs are built from hate and spite. If you get off the plane with out needing to see a chiropractor, Spirit hasn't done their job."
Pros: "on time"
Cons: "crammed space, small legroom"
Pros: "seats need better cushions"
Pros: "I loved the crew they where amazing ! They made the whole flight laugh and feel special ."
Cons: "I didnt like that they dont give you anything to drink at all pr anything to eat for free"
Pros: "a flight attendant was attentive"
Cons: "$82 for overweight bag; wouldn't let me remove stuff"
Pros: "Crew was very friendly. We upgraded to have more space so my boyfriend could sit without being in pain by the small seats and limited leg room and that was much better. The crew gladly gave me some water for medicine and said it was something everyone is suppose to do if needed to take meds. why didn't the first flight??"
Cons: "We had to pay for the upgrade on a pretty empty flight so that we could be comfortable. We also saw people move to the better seats when the flight got going, and we paid $50 each for them and they took them for free."
Pros: "Friendly staff to makeup for the unprofessional services of the airline two and a half hour wait to checkin."
Cons: "What a waist the plane was full and we all had to get off the plane with all of our items..I tried to print my boarding pass on line but their system crashed and was not up to finish on line."
Cons: "Once they have your money the staff doesn't care. Lack of communication and over priced for the "quality""
Cons: "Not only do you have to pay extra to sit next to your traveling companion but I was also forced to pay an additional 40 bucks in order to leave San Jose CR. All other airlines include these taxes/fees in their ticket prices. Please factor in an additional 100 bucks for any Spirit prices once additional taxes and landing fees, baggage fees, seat costs, etc. also remember they wont even give you a free soda or 1 peanut on the flight."
Pros: "the pilot and the attendants. soooooo nice."
Pros: "Same as above"
Cons: "Same as above."
Pros: "The flight was competent and there were no major errors."
Cons: "I was thirsty but didn't have a credit card so I couldn't buy water"
Cons: "I have flown spirit a few times and each time all the staff from ground to stewards... are unfriendly, unhelpful, sour people. i believe it's because of your management style. I fly southwest and delta often and their staff is happy, helpful, delighted to be of service. while your fares are low, it's only 100$ more to fly better. and you coverup charges like departure taxes that are included with other fares in other airlines, so, hence, the fees, add up so quickly, it's become easier and more cost effective --even-- for the budget travelor to fly other airlines. we need friendly people in airlines. folks who love their jobs and treat each other respect. you can do a whole lot better Spirit airlines. really. everyone is becoming disgusted with your service."
Cons: "After an hour and a half on the plane, passengers were offered a glass of water and a small cookie. After the flight was cancelled, we waited in line for up to 3 hours for re-booking. No effort was made to make passengers feel comfortable, and communication of options/process was minimal, leading to a lot of confusion."
Cons: "Arrived at the airport three hours early and still only just made the flight. When we arrived the lines were out of the door and we had to stand outside with no shade in 90 degree heat for half an hour until the line finally led us inside. We flew with Spirit two years ago to Mexico and experienced exactly the same issues. We thought this might have been a one off and so gave them another try this year. Never again. There are never enough agents at the desk and $50.00 per bag is ridiculous. For three of us, $300.00, OUTRAGOUS! I looked for lines at other airline desks and there were none. Don't be pulled in by the prospect of a cheaper flight. By the time you have taken into consideration all the extra charges for luggage, checking in online and selecting your seats, one of the most expensive carriers in the airline business. Seats don't recline and no padding!"
Cons: "On top of the general and unavoidable things that make spirit awful like the ridiculous prices you end up paying with all its extra fees, for a very poor experience, the planes are rarely on time. Mine was an hour and a half late, luckily this was a small delay compared to my last experience with Spirit. I don't know why I booked with them again but I won't be making that mistake anymore."
Cons: "Seats don't recline. High fees for luggage."
Cons: "All the extra fees for baggage."
Cons: "The ticket counters are a fiasco. I was charged several times for baggage. The attendant at the ticket counter refused to look at my receipt, just telling me to repay at the kiosk. We missed our connection, along with hundreds of other Spirit fliers. EVERYONE I talked with downed Spirit, indicating you wear poor customer service like a badge of honor. I spent an inordinate amount of extra money for my "inexpensive" flight. I am so utterly disappointed."
Cons: "Baggage fee"
Airlines flying from West Virginia to Costa Rica have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from West Virginia to Costa Rica
Masks required on board, masks provided on flights from West Virginia to Costa Rica
Social distancing seating
Middle seats unavailable to book on flights from West Virginia to Costa Rica
Testing for antibodies, testing for symptoms for flights from West Virginia to Costa Rica
Waiving of change fees. Search flexible flights from West Virginia to Costa Rica