Daily cleaning, installation of cabin HEPA filters on flights from West Virginia to Jacksonville
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Scores according to KAYAK customer reviews
Pros: "Easy boarding. Good entertainment. Didn’t bother me too much."
Cons: "Better good. More comfortable seats"
Cons: "This flight was probably great but I was not on it"
Pros: "Very nice people and helpful. Good attitude"
Cons: "Board was a bit disorganized and took much longer than I am used to even on full planes"
Pros: "Very attentive staff"
Cons: "I have no complaints"
Pros: "Crew and entertainment options were great. Aircraft was new. Boarding was smooth. On time even though we left 30 min late."
Cons: "The internet was hard to connect to and the gogo options aren’t totally clear."
Pros: "The movie options"
Cons: "Compensation for having waited an hour and a half extra."
Pros: "Very engaging crew."
Cons: "Waiting 45 minutes, and 30 minutes after flight time for a few bags. They could have traveled on the next flight and arrived at almost the same time."
Pros: "Delta service is amazing"
Pros: "Crew very friendly and courteous"
Cons: "Would’ve been nicer to have lunch rather than breakfast"
Cons: "They have to improve the boarding process a bit."
Pros: "It wasn’t delayed 3 hours like the first flight"
Cons: "Departing on time"
Cons: "The flight was 2.5 hours late. Then it was freezing in the flight. I let the crew know and it warmed up at the front and back of the plane but it was unbearable in the middle. It took me two hours to warm back up!"
Pros: "Boarding was quick"
Cons: "No entertainment, plane was small"
Cons: "4 hour delay on take-off and despite that my luggage didn't make it onto the flight."
Pros: "I like flying delta. They always serve drinks first"
Cons: "It’s such a long flight. Not your fault."
Pros: "Entertainment options were very good"
Cons: "Plane was too warm,"
Pros: "Great landing in a real mess of a storm. We were pitching and yawing due to high gusts of winds but the crew brought it down perfectly. The Captain explained the weather situation before we left Atlanta so I was prepared for a bad weather flight and landing."
Cons: "The weather."
Pros: "We got on we took off and arrived as scheduled. Just as it should be."
Pros: "Free messaging during flight was REALLY nice!!! Smooth flight, early arrival, good coffee, variety of drinks, entertainment system worked very well and fast."
Cons: "Seat bottom cushion was not comfortable, also I think my seat was broken as any time I leaned forward it returned to upright position. Food was good but need more snack for a long haul flight. Needed more drink offers between meals."
Pros: "Microphone in seat 31 E (isle seat) did not work. It has a short in it."
Pros: "Excellent crew."
Cons: "Could not get the delta Wi-Fi to work. Also my seat nearphone jack was broken."
Cons: "plane was a bit old. tiny tv screen"
Pros: "Great crew"
Cons: "AC was not working properly and it was very hot and miserable trip"
Pros: "Breakfast was quite good, rest of the food was maximum average like on the other Delta flights I flew on this travel."
Cons: "The seats in business class are horrible in flat bed mode. The crew did not pay much attention, was quite bored, not well organized, service was less than average. They forgot the coffee for breakfast although they had only to care for 8 people."
Pros: "On time. Clean."
Cons: "But cold but crew did find a blanket."
Cons: "It was perfect, left on time, arrived early!!,"
Pros: "Very nice and courteous crew."
Cons: "Lady at the gate was a bit standoff Ish and the delays were an annoyance."
Pros: "In flight tracking"
Cons: "Irregular serbice"
Pros: "Good choice of video programs."
Cons: "The flight attendant took 25 minutes to appear, and had enough time for one round of service. First class, at least you should get two drinks. Fly basic economy, there just isn’t any reason to fly first class."
Pros: "Everything went off without a hitch."
Pros: "Friendly crew."
Cons: "Minimal leg room; seat didn’t decline, delayed by 40 minutes."
Pros: "The crew went out of their way to make sure they got the plane ready as quickly as possible and get us to Jacksonville as quickly as possible."
Cons: "Delta lost the plane for over an hour. After already spending 10 hours in ATL because of an earlier delay due to human error I was extremely disappointed in Delta that my flight out of Atlanta was delayed by an hour because they LOST the plane and couldn’t find it or the truck to bring it to the gate. This kind of error on Xmas eve is embarrassing. Delta didn’t do anything for the passengers affected by this. I was dumbstruck by the apathy of the Delta employees at the gate (the exception was the flight crew, who tried to get the aircraft there earlier). Because Delta did nothing but make error after error I arrived at home 11 hours later than my original flight was booked for on Christmas Eve, missing Christmas Eve Services and family traditions. When I need to get somewhere on time I’ll never rely on Delta after this experience."
Pros: "Itwas fast and easy."
Cons: "Nothing. Everyrhing was good."
Pros: "Crew was nice and accommodating"
Cons: "Even though it’s economy- it feels like the seats have gotten even smaller!"
Pros: "Quick friendly service from crew and captain."
Cons: "First class seat was broken was reclined and super uncomfortable the whole flight the plane was super outdated and old."
Pros: "I really enjoyed the just a little bit larger seats, extra leg room, and the ability to watch a movie on a screen that wasn't my iphone 6 screen."
Cons: "It would be nice to have gluten-free snack options on the flight, since I have to be gluten-free."
Cons: "The gate crew did not change seats for my family & I to sit together (spouse, baby & I, grand parents) The flight was late leaving as the troops returning home were late. That part was ok, but they could have changed their seats so my family and i could sit together. I’m pretty sure they wouldn’t have minded given they were all on their 4th flight if the day. It seemed that the gate crew was not budging. If my parents hadn’t had 2 seats together my daughter would have had to sit with a stranger. That’s not acceptable."
Pros: "Wi-FI available (although I didn't use it)"
Cons: "No direct flight in the morning, so had to take two connecting flights, and leave home very early in the morning."
Pros: "Ontime boarding, few minutes delay made up enroute for ontime arrival."
Cons: "Cabin service interrupted by turbulent weather."
Cons: "I had to buy a ticket on Southwest to get where I needed to go. So a wasted trip, wasted time and Southwest came through immediately after I had told them the situation. I'll be using them much more now."
Pros: "Crew was the best!"
Cons: "I really dislike the snack boxes. Snacks need to be more like a small sandwich or grapes, cheese and nuts. Not all that packaged stuff."
Pros: "everything except in flight internet."
Cons: "Gogoinflight hasnt woked as it said it would on any flight on any airline for a year."
Pros: "The flight attendant was wonderful and was funny on the flight. Kayak kept me informed of all gate changes and delays."
Cons: "The Delta app did not update about any of my gate changes nor were they announced by the gate agents."
Cons: "Delta didnt wrap car seat in plastic while it was raining so it was soaked"
Pros: "Everything was just right"
Pros: "The flight was good, but the flight attendants were friendly and fun making it better than usual."
Cons: "Food and entertainment as always."
Cons: "So so food. Terrible delay leaving Beijing. Gatemoccupied in SEA."
Cons: "Having my knees jammed into the back of the seat in front of me all flight wasn't very thrilling. Seat was pretty hard too."
Pros: "It was a quick and comfortable flight, no complaints."
Pros: "Very professional, courteous, and helpful crew. Especially the 2nd flight."
Cons: "Another pre- wrapped snack later on."
Cons: "The seat space/leg room is tiny. I found it impossible to fall asleep, being in the middle of a row of three with two "big" people in either side."
Pros: "On time with a very pleasant crew."
Cons: "No screens at all for a 5 hour flight. No charging outlets. Terrible flight comfort."
Cons: "We waited in the shuttle bus for one hour while they determined the plane needed maintenance and found another plane to warm up"
Cons: "How about not being 4 hours late."
Pros: "Ground and flight staff terrible."
Cons: "Will not fly AA again."
Cons: "The landing was very rough from Nashville to Dallas"
Cons: "Entertainment—screen was not visible from seat and sound did not work for first hour of flight"
Pros: "Crew was on par. Not great, but not bad either. It was a tiny plane so we were all cramped in there."
Pros: "Not enough leg room and children sat behind me kicking the seat the whole trip"
Cons: "More leg room"
Pros: "Flight attendant was a little rude"
Pros: "I liked that we arrived on time. Besides that. Not much."
Cons: "Having to us use our cell phones to watch a few channels was terrible. No movie. No help. You were just left on your own. Total of waste of time. Give us a monitor. Give us options. You are American Airlines, not Allegiant Air"
Cons: "The big problem was a 2+ hour delay departing from Ohare. No plane. Came later."
Cons: "They left me! I know I was a “runner” but they knew I was just already going through security and it’s only a 3 terminal airport! They even asked if there were any runners!"
Cons: "No amenities at airport"
Pros: "leg room"
Cons: "paid for a window seat, got no window. The map on the website dictated a window and exit row. This was not the case. This flight is always late. Waiting on baggage in Midland takes 30+ minutes"
Cons: "The flight from Charlotte to Jacksonville denied 4 passengers boarding due to a weight restriction being met during the boarding process. There were no more same day flights available and staff was confused about how to resolve the issue."
Pros: "Before I knew it we were landing. Good flight"
Cons: "The meal had no dessert. The coffee had run out and they promised to return and never did. I had to remind the hostess about an hour later."
Pros: "Very efficient attendant who compensated for hot jet"
Cons: "My wife’s air vent was not working so we had to share. This flight was the worst of 3 during our trans-Atlantic travels despite being the shortest. I wish the previous pax had closed the shades to keep the a/c cool."
Cons: "Customer service was AWFUL after our flight was delayed from Nashville to Dallas causing us to miss our connecting flight to Bozeman. I will definitely NOT be coming back to American Airlines after that experience."
Pros: "Comfortable flight."
Pros: "Good entertainment and cabin crew was helpful and friendly"
Cons: "The ground crew was awful. After sizing my carry on and getting permission for my bag to go onboard I was stopped at the gate before boarding, the bag was re-sized and they made me check it in. I was very frustrated w their attitudes and overly rigid enforcement of the rules. In addition the boarding process was very confusing and unorganized. I don’t want to fly American ever again."
Pros: "Love seat space in aisle 8f. I remember that is a perfect seat for persons 6'3" or better. I got a chance to nap for about 1 hour, not normal for me. Very comfortable."
Cons: "Everyone was really good"
Pros: "Each of the flights arrived on time"
Cons: "Documentation initially was a bit vague around which legs of the 2 Stop Flight would be handled by American and which would be handled by Latam though that is probably more of the website problems"
Cons: "Took. For. Ever. To board. And. Bagage took. Long. Time. To arrive. ."
Cons: "The cabin heat was way too high, I actually was sweating. Boarding took 35 minutes"
Cons: "For an obviously new aircraft the space between rows was horrendous. I am 5ft4in tall and when I sat down my knees touched the seat in front of me. When the passenger in front of me tilted his seat back I couldn’t even cross my legs! I like Qantas but I have learned to abhor American Airlines (which operated this flight), next time I will probably use Air New Zealand purely because of the seat situation."
Pros: "The flight was very smooth and the food was good as well. However i was disappointed that’s I paid $90 for a 23kg bag just because I didn’t add it prior arrival."
Pros: "The flight personnel was upbeat and friendly and we were on time. I was very glad I made the connection"
Cons: "That we were not offered even water. I was very thirsty from my run from gates B 13 to Gate E25"
Cons: "The a.c didn't work and it was really hott in the aircraft."
Cons: "Staff at N Carolina were rude and had there heads buried in there computers! Acted like they were doing you a favor to answer a question!"
Cons: "delayed, missed connection, no assistance automatically booked for 24 hrs later connection, no accomodation travelling with infant, had to spend the night (total >12 hrs) at security post, no AA employee available to assist, horrible customer service actually AA does not know if there is such a thing as customer service exist!"
Pros: "Direct flight was good, food was good, entertainment was good. Boarding was quick and handled well."
Cons: "Upset it was an American Airlines flight and that wasn't communicated clearly, went to wrong terminal when departing!"
Cons: "The worst flight attendant I have ever seen."
Pros: "Great flight, on time, seat upgrade"
Cons: "Was disappointed to learn after buying a British airways ticket that we were only on American Airlines flights. The seats were very uncomfortable and we did not get personal screens which seems uncommon for an international flight."
Pros: "I liked the ease of the gate for the airplane."
Cons: "There was no entertainment. The airline did not offer a complimentary headphones, and failr sure the wifi was not even working. Also was not that big of a fan with the extra long layover. Was not a fan of the extra time in the holding pattern above Indianapolis, nor the extra time 150 feet from the gate after we landed."
Cons: "My luggage was damaged and I have yet to hear from an American Airlines representative after I was not ok with a replacement from a luggage company that did not reflect my current luggage brand. Being in the Customer Sevice industry I know this is unacceptable, I would never replace a damaged item with one that was not like the original or ask a customer to do so. I will not fly American Airlines any longer."
Pros: "santa ana airport"
Cons: "charged me ＄50 when i checked in my suitcase."
Pros: "the people were very helpful and understanding of the situation."
Cons: "that my flight was late causing a chain reaction of all other flights to be useless and thus changing all my flights and giving me another day in an airport."
Pros: "Snacks and drinks included. Was able to get my bag checked for free and pay a decent price for a last minute emergency flight. Crew was great and helpful"
Cons: "The price was more than I wanted to pay but it was not unreasonable."
Pros: "Very quick curbside check-in. TSA check went quickly and gate was easy to get to."
Pros: "Assigned seats"
Pros: "Early to navigate"
Pros: "The price was fair and the flights were on time."
Cons: "Bags cost extra, food cost extra, seats cost extra. My knees were in the back of the seat in front of me the entire flight (two exit row seats were empty) and there was no way to move that provided comfort. The overhead bins were full before half of the passengers boarded. The crew was polite, but not kind."
Cons: "No gluten free snacks"
Pros: "The crew did a well trained job. All were very pleasant they made our flight a happy experience. N"
Cons: "No complaints."
Airlines flying from West Virginia to Jacksonville have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from West Virginia to Jacksonville
Masks required on board, masks provided on flights from West Virginia to Jacksonville
Social distancing seating
Middle seats unavailable to book on flights from West Virginia to Jacksonville
Testing for antibodies, testing for symptoms for flights from West Virginia to Jacksonville
Waiving of change fees. Search flexible flights from West Virginia to Jacksonville