Daily cleaning, installation of cabin HEPA filters
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 23h 20m
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Scores according to KAYAK customer reviews
Pros: "All is well"
Cons: "Everything is excellent"
Pros: "Staff were accommodating and considerate, great flight!"
Pros: "Everything.. will do it again!"
Cons: "Everything was perfect"
Pros: "Crew was nice"
Cons: "Bassinet seats could be bigger for comfort with an infant."
Pros: "Empty plane."
Cons: "Service very reactive, particularly with so few passengers."
Pros: "Qatar Airlines treats you very nicely and doesn’t try to charge for little extras. They include the nice extras as part of your travel experience with them. I highly recommend Qatar!"
Pros: "The crew was amazing and delightful."
Cons: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Pros: "Crew was nice, attentive and very helpful"
Cons: "More leg room"
Pros: "They flight"
Cons: "Complementary hotel for long stops"
Cons: "Many of the entertainment systems were broken."
Pros: "Crew was not mean"
Cons: "The seats were very uncomfortable, entertainment screen had poor picture quality, eggs were black, stank + inedible, long bathroom lines , a child screamed most of the flight, no internet, couldn’t change phone, checked bags damaged - handles ripped off!!!"
Pros: "Service basically. For such a long haul flight they did everything they could to make it comfortable."
Cons: "They could have checked the bathrooms more often as trash bins were very full."
Cons: "I get the safety thing with the window blinds but wish if it was 40 degrees outside they would let you close them until the plane takes off"
Pros: "While my Qatar airways flight from Houston to Doha (# 714) was almost perfect, flight #1335 from Doha to Nairobi was a huge disappointment."
Cons: "The flight attendants didn't seem to know what they were doing, food ran out before i got any breakfast, the IFE system for my seat didn't work,"
Pros: "Last row seats are never optimal but tha flight attendants were above par!!!"
Cons: "Wonderful people! Cannot day enough about the difference that makes."
Cons: "Unfortunately, my baggage was lost on this flight, which will make it very difficult to climb Kilimanjaro!"
Pros: "great service from flight attendnants."
Cons: "Old aircraft for flight from Doha to Nairobi, no personal entertainment etc."
Cons: "Again had to wait for the flight for 8 hrs due to change in flight time with no explanation"
Pros: "The long flight from Houston to Doha was good."
Cons: "The short flight from Doha to Nairobi was uncomfortably because of dry air in the plane."
Pros: "Flight service"
Cons: "I missed my flight from Nairobi to kisumu"
Pros: "Service, crew, food"
Cons: "Seats are small"
Pros: "Great Staff"
Cons: "Asian Vegetarian meals needs some improvement. Lack of Africans as part of the crew."
Pros: "In-flight treatment"
Cons: "The seat"
Pros: "Everyone at Qatar Airlines is amazing. The service and inflight accommodations are great, and they are always looking for how to make your travel more comfortable. I highly recommend!"
Cons: "It would be nice to have socks to put on for when I want to take my shoes off."
Cons: "Old plane treating the Africans like poor people of no value .. All other Qatar flights have newer aircrafts"
Cons: "Great service. Courteous staff. Professional and well groomed crew unlike some US carriers. Decent beverage and food offerings in biz. Badly outdated IFE system."
Pros: "Seat features. Extensive beverage and food menus. Great IFE system"
Cons: "Had to flag down crew for pre-departure beverage and hot towel. They are usually more attentive"
Pros: "I freceuntly fly between the US and South Africa and only fly via Qatar Airways, and every experience thus far has been great. The food is good quality, friendly crew and I would recommend it to anyone."
Cons: "The sandwiches are a little dry and movie selection a little limited."
Pros: "Food was great and one of the flight attendant, who is a Filipina (didn't have the chance to get her name :() is very accommodating and very nice."
Pros: "I enjoyed my flight overall with good service by the attendants. Additionally, the food quality was good for an economy meal."
Cons: "long layover and very tight seat conditions were my only big complaints."
Pros: "The plane is very comfortable and the staff are friendly"
Pros: "The crew was friendly and patient. The flight departed on time."
Cons: "The plane was small and cramped. The food was mediocre and could have been more creative"
Pros: "Excellent Service"
Pros: "I liked the food, the crew, and the team at the airport was nice and professional. There was a air host by the name of Zaid or Zain and he was from Bombay. Really nice person and very easy to talk to."
Cons: "Flight was delayed materially with little forewarning Service was poor"
Cons: "I didn't have much time on my layover, i would've expected the transfer to be better."
Pros: "view above"
Cons: "A gent was VERY tall. I couldn't put my seat back at all. The kicking was so bad I changed my seat."
Pros: "Paying the hotel for whome the layover was more than 10hrs thanks a lot for caring and preserving the dignity of each customer, I recommend Qatar airlines to everyone"
Pros: "Over all service was excellent!"
Cons: "Short transfer time made it a bit stressful"
Pros: "I liked that it was empty and I could lie down."
Pros: "The food and crew."
Cons: "The intertainment system on the Doha to Nairobi flight had old communal TV screens."
Pros: "Great service by the flight crew! Friendly and competent. Food is decent but not quite up to Emirates. Kudos to QA for investing in the A-350. Quiet and comfortable."
Cons: "The headphone jack on my entertainment system was defective."
Cons: "Steep decline in food quality"
Cons: "Attendant was rude and never really finished service, never remembered any requests and consistently skipped guests when providing food or drink service, cabin kept oscillating between either too hot or too cold."
Pros: "Roomy seats & clean appearance and modern cabin."
Cons: "This is an isolated experience on Qatar but a couple of the crew members had poor attitudes. One flight attendant talked down to passengers during boarding and while serving. Another flight attendant acted as if if she was being inconvenienced when asked for water. The seat did not function properly. It would recline on its own which caused constant adjustment throughout the flight."
Pros: "Nice crew."
Cons: "One economy cabin as packed with people and the other economy cabin had only 1 person per row. Spread people out more so that they aren't really uncomfortable for a 12 hour flight."
Pros: "the best air line I've ever been"
Pros: "Movies on any flight is great."
Pros: "The staff at Delta are always friendly and helpful and they were able to squeeze me onto a very full flight."
Pros: "Crew was great"
Cons: "Lots of screaming children. Not much to do about that..."
Pros: "Short lines"
Cons: "Seating arrangements"
Pros: "The airplane seats and entertainment were 150% bettter than American"
Cons: "The check in area felt cramped, understaffed and like a 4th rate airline"
Cons: "I would ask that the gate does not share in detail reason for delay in seat assignment is related to getting a family sitting together when the basic rules should apply unilaterally."
Cons: "Small aircraft, 2 seats on each side of the aisle, but that’s what you get when you fly short legs now."
Cons: "1.5 hour delay...no reason given!"
Cons: "Crew was not very friendly or helpful. Not even a drink service on this flight. Atlanta is over crowded and always a problem. Couldn’t avoid it this time."
Pros: "The crew was good. Now fast but good."
Cons: "The food was pretty basic."
Pros: "Love the fact that the head rests move to support your head better."
Pros: "Flight attendant"
Cons: "Bathrooms were filthy"
Cons: "We were late getting into ATL."
Cons: "I'd reserved seats in advance for both directions and was give seats farther back both directions when checking in at the airport."
Pros: "The entertainment"
Cons: "Space between"
Pros: "Flight from Detroit to Phoenix had larger plane and more entertainment"
Cons: "Seats are so narrow. I barely made connecting flight in Detroit and there was no transportation to the next terminal. You’re on your own getting there and I almost didn’t make it. Both Detroit and Phoenix have nothing but wheelchairs and people pushing? Maybe we Should get some rickshaws?!"
Pros: "Crew was kind and entertainment great when available"
Cons: "WiFi in all flights"
Pros: "This had one of the best attendants I have encountered. She was extra friendly and made us feel good."
Pros: "Boarding process was smooth."
Cons: "In flight service was disappointing."
Pros: "Gave information about delay clearly and gently"
Pros: "Not comfortable and not helpful"
Cons: "Some rude staffs , not helpful"
Pros: "Quick boarding, great seats and everything went on schedule."
Pros: "Cabin service was decent"
Cons: "Food was cold. First class service could have been more attentive. While trying to sleep crew talked the entire time."
Cons: "One of the older male flight attendants was not polite. Got a ride, short response when asking him for anything."
Pros: "Our flight attendant was excellent. Service with a smile."
Cons: "We almost missed the flight sitting right in front of the gate. No announcements could be heard in the gate area and when we asked, they said they were already removing our luggage, Very odd. Food was terrible! Choices were pasta and cold chicken salad. I had the pasta, which was bland ravioli in two bland sauces. I was surprised, because I had experienced better food on recent international flights."
Pros: "Seats were very Comfortable"
Cons: "Rudeness of one of the crew members"
Pros: "The crew were nice and friendly. The plane was new with lots of amenities"
Cons: "The new plane has NO leg room at all. It’s the worst leg room i’ve Experienced for such a large plane. I’m 6’1” and my knees would only fit if I spread my legs wide and sit back deep into the chair."
Pros: "Excellent seat assignment good leg room plane on time staff friendly"
Cons: "Separated from my wife even with pre-assigned seats. And One of the stewardess would not take my banana peel and has asked me to dump it into lavatory trash myself. She did not want to handle banana peel without a glove."
Pros: "Small plane and a short flight, so just snacks and wifi, which was expected and was just fine with us. Crew was great."
Pros: "Like you let a rookie land the plane. Rest of the flight was great. But the landing was sketchy af"
Pros: "Enjoyed the flight and the attitude snd professionalism of the Delta staff. Only negative is that my entertainment screen did not work at all. The flight attendant tried resetting it but that did not work."
Pros: "The crew did the best they could under the circumstances."
Cons: "The flight was scheduled for 7:45 pm. Due to the storm the day before, my flight out of Miami was cancelled and I was told that the flight out of W Palm Beach was my only option. I paid $150 for an Uber at 4 pm. At 6:37, I got an email with news of a two hour delay. I would’ve appreciated an earlier notice. But much worse was the boarding experience. As half the passengers had boarded, someone announced that we had to have everyone boarded and seated in 5 minutes, or else the crew would time out, and we’d have to stay in WPalm. This set off a frenzy, with seated passengers yelling at the people boarding to hurry!! I was told by the pilot while exiting in LGA, that we made it by 30 seconds! It could’ve been handled so much better!"
Pros: "Boarding was easy"
Cons: "Plane seats were very small and did not recline. Only one bathroom on plane"
Pros: "Clean plane, friendly staff and timely departure."
Cons: "Waiting to get off the plane. Other customers moving too slow"
Pros: "Good movies and some snacks."
Cons: "They told me last minute I needed to go to another gate for a passport check and a new ticket. They shouldn't have waited until the very last minute."
Pros: "Flight crew was friendly."
Cons: "Flight delays due to maint crew not being onsite for 2 hours. Overbooked flights for both sides of trip"
Pros: "Polite crew, clean plane, smooth reservation and seat selection process"
Pros: "Plenty of room, on time"
Cons: "Cancelled my flight because I lost one of the arms"
Cons: "Change d for WiFi. Cheap"
Pros: "Left on time. Arrived on time. Seat was ok. Meal was ok. Crew was professional."
Cons: "Long wait at immigration in Paris (not Delta's fault)"
Pros: "Crew was very nice, boarding went smooth and flight was on time... No complaints!"
Pros: "Crew was excellent everything served was of great quality, all the amenities were solid and flight was comfortable and on time."
Cons: "The only complaint was the extreme use of air conditioning that made it a necessity to use many blankets to keep warm from freezing."
Pros: "on time. great flight attendnant"
Cons: "Weather delay"
Pros: "Flight was very comfortable and had a lot of space to move around"
Cons: "The gentleman indicating on the loud speakers what zones will be loading first was very rude."
Pros: "We got almost an absurd amount of food and drink on the flight, which was great. A meal, two snacks, a bottle of water, and several passes of the drink cart. The flight staff were all great, the entertainment options were plentiful. Really just a great flight."
Cons: "The Amsterdam airport was ludicrous. We were making a connection and had to go through four different levels of security. Our 1hr45minute layover was completely taken up just waiting in random lines to have someone look at our passports, or ask us to pull up our full flight itinerary email (teh boarding pass was not enough for her....). I appreciate the security attempts but it was really over the top, and the staff had no idea what they were doing (were bad at directing people to the right place or explaining what they needed). Note that NONE of this was the fault of Delta or KLM, completely teh airport."
Pros: "The crew was great on both Korean air and Delta. Very helpful and polite, with several going the extra mile"
Cons: "I'm tall, so I'd like bigger seats, but I guess that can't be helped much without a price increase"
Cons: "Very rude flight attendant - unnecessary attitude"
Cons: "Book seats together for parties traveling together."
Cons: "Flight was delayed due to weather. That is understandable. However the crew was not helpful in sharing any information with customers about changes to connecting flights. Much time was wasted and I had to reschedule my flight. The staff members that booked my hotel and my new flight were short and brief and not very helpful or accommodating or informative. Overall I didn’t not feel like a welcomed guest and I do not feel enough compensation was offered for such an inconvenience. Not being able to have my bag overnight was a hassle. I had no clean clothes and had to throw out my contacts because I had no solution. I also couldn’t use the meal voucher they gave me because everywhere in the airport was closed by that time. No stipend was given for toiletries or food delivery. Very unimpressed."
Pros: "The cleanliness and the seat arrangements"
Cons: "Snacks could have been given & Small bottled water."
Cons: "offer coffee at least"
Pros: "One crew guy seemed to have a chip on his shoulder. Most others seemed happy."
Pros: "Good crew, appeared to work we’ll together."
Cons: "Could not figure out how to plug in ac for charging devices. Should have some educational label somewhere on that."
Pros: "Missed our connection flight. Time to close terminal to far away. Ran to gate closed as we got there."
Cons: "Spending night in Chicago O'hare airport where we rerouted."
Pros: "The crew tries."
Cons: "Planes are just uncomfortable and the airlines have a monopoly on long distance travel."
Pros: "Tim was great!"
Cons: "Actually having a flight to Charlotte. They delayed flight without much warning... actually, they were delaying/cancelling many flights without warning most of the day. Long story short, I had to get a ride to LaGuardia, to catch a different flight. That flight got delayed when boarding"
Cons: "Poor comfort"
Cons: "Usual uncomfortable seating. Plane was not pulled into a gate. DCA should be an embarrassing operation for American."
Pros: "It was a comfortable night flight, great crew"
Cons: "Give a hot drink in the morning"
Cons: "American’s little buses at DCA suck. Why should I have to wait for everyone who gate checked a bag to get to the terminal? Let me walk to the terminal, get more buses, or get more gates."
Pros: "We’re able to get a different flight after ours was re-scheduled several times."
Cons: "Re-scheduling was later then earlier then later, hard to plan’ Comfort: airlines should have a bill of rights for passengers."
Pros: "Their CRJ was very comfortable. More comfortable and modern than what I’ve seen on a lot of Skywest/delta connection flights. Crew was great"
Cons: "I’m still on the plane and there’s this poor sick dude across from me who is sneezing and snorting and spewing phlegm everywhere!!! I feel so sorry for him bc he’s got muscular dystrophy or something and it’s uncontrollable. But I also feel sorry for the poor little girl next to him! I am about to puke it’s so gross and he’s 4 peeps away from me! Ugh, I HATE germy planes!!!!! Not sure people should be allowed to travel without masks in this condition."
Pros: "One plane had comfortable seats, with adjustable headrests."
Cons: "The first plane had very uncomfortable seats that do not really lean back and no charging ports for devices. No free WiFi."
Pros: "The crew was helpful"
Cons: "We sat on the tarmac for an hour after boarding because there was some minor mechanical issue on the plane. Also, my video screen didn’t work so I had no way to access the in flight entertainment."
Pros: "The food was good....they kept bring us more and more."
Cons: "There wasn't a choice of movies and we all had to watch the same one with the screen in the middle of the aisle. I had to have my head at an angle and it got tired after a while..... We also had to pay an extra fee to choose seats that were together....that was a rip off!"
Pros: "The service and the kindness from the crew."
Cons: "No sit for handycap to pull their leg away nor bathroom for handycap enough room to sit on toilet."
Pros: "Had row to ourselves."
Cons: "Entertainment arm rest did not work, flight attendants we're not very attentive to used items left on tray s to pick up. Empy cans ad wrapper s say for 3 hours before being picked up. Middle rest room was left very dirty due to bad hygene of passengers."
Pros: "Excellent experience despite short weather delay. Outstanding flight crew"
Pros: "Flight, crew, seats (although we paid extra for them) food were terrific."
Cons: "Nothing negative!"
Cons: "Food was dreadful and plane was very cold and that was in first class"
Pros: "The crew was very nice and attentive."
Cons: "It was SO hot in the airport terminal and on the plane, but only on our half of the plane. We were all very uncomfortable."
Pros: "Once we finally departed the flight timing was excellent."
Cons: "This was the first flight out. Flight was delayed and there was no gate agent that communicated why the flight was delayed. When we were finally able to board, it was NOT done by group number and thus I had to check my bag."
Cons: "Took. For. Ever. To board. And. Bagage took. Long. Time. To arrive. ."
Cons: "delays were horrible."
Pros: "Boarded too early and left late. Long delay waiting for bus to terminal in DC"
Cons: "Comfort, timeliness."
Pros: "Smooth flight"
Cons: "Being delayed"
Cons: "Tight seats, return was late missed connection had to spend the night in Charlottte."
Pros: "the check in went very well and the crew seemed efficient."
Cons: "the food was not good. it was not hot. the sound system was not good. the plane's screens were too far away. the earphones were a joke and did not fit well in the ear....plus no crew member came around offering them-I had to ask for them."
Pros: "Courteous personnel"
Cons: "Almost wouldn't let me check my luggage to Europe as I arrived an hour in advance to flight from Austin to Dallas, ground crew claimed I should've been there 3 hrs early. Says so nowhere. Then flight departure was delayed! No individual video screens, no choice of movies. No food."
Pros: "On time and easy boarding."
Cons: "I am amazed at how much people bring on board the plane with them and then those of us who only bring the limit, one small backpack are asked to place it under the seat in front of us. This is unfair and causes us to lose leg room. Monitor what people bring on board!"
Pros: "Flight departed and arrived on time. Good, friendly, efficient service on flight. Cabin crew took special care to arrange for those with on-going flights and tight connections to be accommodated to make these tight connections."
Cons: "Tight seating and aisles."
Pros: "More options for food like rice chicken or rice beef"
Cons: "Pls have decent meal plans and the seats were very uncomfortable American Airlines need improvement in all areas"
Pros: "Crew was friendly and professional."
Pros: "Nothing very unhelpful staff also very rude"
Cons: "How they sell a ticket without seats available?? Very unpleasant flight! I will never buy through kayak.com and never will flight with American Airlines again"
Cons: "He flight was extremely cold and they did not have any blankets. Very uncomfortable."
Pros: "Courteous crew, easy experience smooth "get in and get out" process"
Cons: "Flight was late due to weather but that's beyond anyone's control obviously"
Cons: "Without any explanation...American Airlines cancelled my reservation! I needed to be sent back to poor quality hotel for a night and take a different flight out the next morning. American Airlines was supposed to provide transportation back and forth from the hotel however a car never showed up at the hotel to pick us up and I needed to get my own taxi at the last minute (American did however reimburse me for the taxi fare at the airport). I never received an explanation as to why my reservation was cancelled and was never offered any type of compensation for such a major inconvenience. They dd ultimately waive my 25 bag fee but it wasn't very easy to even get that from them. I felt that they should have been more empathetic towards my inconvenience and offered me any type of compensation to make up for such a horrible experience. When I asked about possibly being upgraded to first class they told me absolutely not! A little graciousness can go a long way, American Airlines showed that they could not care less about my inconvenience (other than Rodrigo at the counter the next morning who actually showed he was truly sorry for the situation and at least ended up moving me to a row with more legroom). Other than this, I was extremely disappointed with this experience and how it was handled."
Pros: "Easy to book. Reasonable price. 10/10 would book again."
Pros: "Very nice crew. Full meal"
Cons: "Plane was delayed because of weather (not the fault of the airline) crew was boarderline rude though."
Cons: "The Flight Attendant never gave me back my credit card."
Cons: "We upgraded our seats to row 8, priority seating and the legroom was absolutely terrible. I completely regret upgrading our seats and paying extra for nothing. This was a terrible over-night experience. We also did not have Wifi, which AA.com indicated we would. The plane was very outdated and the seats were uncomfortable."
Pros: "Because our plane sat on the tar mat in both White Plains and D.C. for over 40 minutes after an hour delay, we missed our connection to Knoxville. AA refused to offer any assistance with a hotel or rental car and literally ran through their script versus showing any empathy. Terrible experience and will never fly AA again."
Cons: "Because our plane sat on the tar mat in both White Plains and D.C. for over 40 minutes after an hour delay, we missed our connection to Knoxville. AA refused to offer any assistance with a hotel or rental car and literally ran through their script versus showing any empathy. Terrible experience and will never fly AA again"
Pros: "Crew were friendly and helpful"
Pros: "The staff was accommodating and worked hard to make us more comfortable and be helpful when possible- there was a lot of turbulence so dinner was served late and there was a lot of time we couldn't move about but they made the best of it."
Cons: "The added benefits of the Air New Zealand long flight planes of the entertainment like mini games and the footrest into bed as well as my husband and I not being seated in between two people but being on one side or the other."
Pros: "I had the front seat so nice and spacious spot"
Cons: "Didn't love the wait on the bus to get to the planeb but I guess that is unavoidable"
Pros: "Good flight, spacious plane, nice staff."
Cons: "Food quality not the greatest."
Cons: "The only TV/movie option was to pay almost $10 (this was a long flight, Newark to Portland, OR). Seats seem smaller and more cramped than some other airlines. Cost to check first bag is $30 (compared to $25 with some). Overall I will try to avoid this airline in the future."
Cons: "Volume of the PA was so loud it was painful"
Cons: "A very old B757. late departure. No explanation."
Pros: "That goodness it was a short flight. Seats are small."
Cons: "Seat was too small"
Pros: "Boarding was smooth enough"
Cons: "I'm a disabled person, I need an aisle seat for my long legs and busted knees, but the aisle seats had about 1/3 the space for feet as the other seats. My knees were pushing into the seat in front of me. Drinks went around once about 1 hour in to the 5 hour flight, but not again after that, though they came by to collect trash 5 times. Flight crew were polite, but some clearly didn't want to be there. This is the first flight I've ever been on where I was in tears from pain, and i felt like i couldnt ask for water or even the wheelchair I needed after the flight."
Pros: "I was happy to be able to get a flight on a flight that offered free entertainment through the United Mobile app. I just don't understand why your airline doesn't offer free internet and entertainment. It seems like a small price to pay to keep your passengers comfortable. Get with the program and the rest of the industry."
Cons: "Once again, United first changed my flight which increased my layover from a little over an hour to three hours, and then our flight was delayed by three hours, making our total layover time over six hours. United does this more than any other major airline. I am actually considering switching my United Mileage plus credit account to one of your competitors."
Cons: "Late flight. No support to find back-up flights. No help with tips of how to navigate chicago airport to hopefully get to connecting flight in timely manner. Shuttle service could have been mentioned. The area of the airport I would need to get to in Chicago was not known. Although thr flight to Chicago was by far not full Iwas denied my request to take my roll on on the flight. It fits under seat. I am 70 and had to run across the airport."
Cons: "United app crashed and was not able to watch anything. Tapas snack was poor quality"
Cons: "I was wearing a sweater and a jacket and still froze. It was incredibly cold like a freezer. Other passengers were bundling up with whatever they had. Climate control made the trip uncomfortable. E wry thing else was fine."
Pros: "Arrived 1 hour early!!"
Cons: "no complaints"
Cons: "I couldn't believe they did not have no tv or some type of food for 6 hour flight"
Cons: "My flights got changed and seat assignments changed so I did not get xtra leg room as I needed Also united did not know that I had a service dog even though I booked with that information"
Pros: "Everything ran on time and the staff was very friendly."
Pros: "The flight was fine, and I enjoyed my service. No turbulence, and we arrived 30 minutes sooner than expected!"
Cons: "I understands the ease of using cards when buying in flight food, but I would like it if they would be more accepting of cash and international currency, since my wallet was in my overhead bag"
Cons: "Worst experience I've ever had.. I've flown over 7 times with other carriers and my very first United Airlines experience was one to forget.. all around experience was a very SOLID F on the grading scale."
Pros: "old equipment"
Cons: "I slept"
Pros: "We made it home alive, so that's the main thing."
Cons: "Three hour delay, which wasn't clearly explained. From others waiting with us, we gathered that flights were delayed fur to some travel plans for POTUS. Does that always happen? I can't imagine it does."
Pros: "Great experience overall"
Cons: "Very good"
Cons: "I could have driven the 1600 miles faster than I did using United Airlines. Zero notifications that could have saved me time sitting in the airports that I traveled to."
Pros: "The crew was nice. Coffee was great."
Cons: "The plane was dirty. Doesn't look like it's been thoroughly cleaned in ages. My seat was broken. Had to sit upright the entire trip. Bathroom door wouldn't stay closed."
Pros: "Leg room and a snack was provided. Also, the entertainment options were top notch!"
Cons: "Everything was great!"
Pros: "Courtesy and respectful nature of TSA and Agricultural checkpoints"
Cons: "Crying infants but thank goodness for streaming entertainment and headphones"
Pros: "Cabin arrangement and chair configuration."
Cons: "Although acceptable, service on United is nowhere near the quality of service on ANA."
Cons: "Too little time allotted between an international flight to catch the domestic connection. If I had checked my bags I would not have made it through customs and security in time."
Pros: "Everything was fast"
Pros: "Everything ,good services ,nice stafs and puntual"
Pros: "OK until we boarded."
Cons: "My flight out of Chicago was cancelled. I hate when they lie to you that it was weather related. At the time of my flight to White Plains at 1:50 PM there was no snow in Chicago or at White Plains, Moreover the 6 PM flight left to White Plains when it was snowing both here and there. The only option given to me was standby on the 6PM flight. So, I had to cancel my flights and it ruined myu weekend."
Cons: "No mechanics available and had to send for some, taking 5 hours. Didn't get to destination until late at night and missed my event."
Cons: "it didnt happen. i ended up going to chicago"
Cons: "We were at the counter 57 min before flight. They would not consider letting us on the flight even though no one else was in line. My father had a heart attack and i was trying to get home. Zero bending the rules."
Cons: "One of the crew members at the gate! I believe her name was Jackie or jaciquiene at SF was the most inconsecrate women I have ever met! She was yelling at me to put my bag in the bag to see if it will fit. She was completely rude and acted like she hated her job! I will NEVER fly with UNITED again! I will be contacting United regarding this issue as well! The other lady at the gate called her led and after that she contacted her supervisor and they also didn't let me on the flight! This was the worst experience I have EVER had! I will NEVER FLY WITH UNITED AGAIN."
Cons: "Major delays and LAX was a dump."
Pros: "The friendliest gate personal very good timing in flying out and arriving seating not a problem and I just loved it"
Cons: "I didn't like that I flew delta getting to Atlanta"
Pros: "Great food and entertainment options."
Pros: "Plane was clean. Also liked the fact there was a plug to charge electronics."
Cons: "Didn't like having to wait 30 minutes for a gate once we landed. That seems to be consistent and growing issue at LAX."
Pros: "Everything was perfect, the crew was fantastic"
Cons: "Maybe a bit of food."
Pros: "I liked that I was given spacious accommodations for myself and my service animal."
Cons: "I didn't like that we then sat on the plane for 2 hours, then had to get back off. I don't really blame United Airlines for this because there was a storm. But if Kayak wants me to rate the flight I'd have to say it was bad because it didn't even occur."
Pros: "Smooth flight, nice staff, on time"
Cons: "Not enough leg room!!! The new planes cram us in even tighter. Unless you pay more, you suffer. Why should we have to pay more just because we are tall??!! Pocket for book etc is way too small."
Pros: "Here's the situation- There are massive storms across the state, massive delays across the nation, and a tiny airport packed full of people. All the things needed to make a horrible flying day an even worse day for customer service. BUT the flight crew and terminal teams did an amazing job keeping things together and keeping guests happy. They communicated all the information they knew in a timely manner, and made sure to correct any connections that needed to be processed before the plan landed. Also they kept their calm as people flipped out."
Cons: "I didn't lol the size of the white planes airport. That plan could hold about 150 people at best.... There was at least 600"
Cons: "cold I the cabin - leaky vent by my legs in 3D"
Cons: "It was delayed so I had to take another flight. I've been trying to get this flight refunded"
Airlines flying from White Plains to Africa have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights