Flight was delayed and we were on the runway after landing for 30 mins
We were delayed so pilots can rest and had no WiFi the whole trip. First class seats are small compared to other planes
The experience was bad. Flight was delayed to handle maintenance (understandable) but still there was some dew forming and dropping as droplets on few seats. Internet at best was allowing some browsing but at a snail pace.
We were delayed 2 hours because of a broken seat. Other than that it was a very nice flight.
There needs to be better accommodations for waiting passengers. A a designated standing space that is separated and away from concourse traffic.
My seats are comfortable because I choose to fly in the exit rows and this time upgraded to first class with minimum sky miles. Otherwise, I would not be happy in regular seats or even middle comfort seats. Onboarding on the return flight from Nashville to Atlanta was hot and very uncomfortable for over 30 minutes due to extreme hot weather. However, Delta should provide some other air flow option as it was almost unbearable until 10 minutes after take-off. First class seats should be equipped with cup holders. Currently, the middle console is used and is flat and prone to spilling drinks.
Original flight was delayed, then cancelled and the gate staff did not expedite rebooking. Also, no instructions were given that a ticket number was needed before being called to facilitate rebooking. This could have been much more organized.
Very old plane with no inflight entertainment. I purchased the internet pass and it was nearly unusable.
I liked the friendliness of the staff. The cleanliness of all 3 planes.
It was great I love flying Delta and have never had a bad experience with them
The app logs you out right when you are boarding requiring all passwords and reservation number for the flight. Super annoying
The pre-order only approach for fresh food is really challenging
the seat has a problem. the back had a hole.
The back to back mechanical delays from Denver to San Diego and then on my return flight from Denver to Great Falls it added extra time both ways
Horrible! Several delays and then was cancelled! I spent over 24 hours in the airport and was unable to get a hotel or food voucher.
Salina to travers city was great! But the sept 24 Tranverse city was not! Traverse city to chichago was cancelled, i went to Denver & got to Salina 6 hours later!
I flew with my dog and had already purchased my dog’s ticket. Even that morning I had called costumer service to insure that my husband and I had seats together since the website was giving me an error when choosing our seats and the representative mentioned our dog. I showed up early to the airport and when I got to the gate and we started boarding I was help back and told that I was supposed to have a yellow tag and that I should have checked in at the counter for them to give me that tag. I was not aware of this, the representative on the phone did not say anything. Nor did I see it anywhere in the checking process online, so if you travel with a pet and are not checking in luggage, just know that you still have to go to the check in counter when arriving at the airport unless you want to be the last one to board and not have room for your carry on in the overhead bins. Other than that, I had a great experience.
My flight was scheduled for about 6:05 departure. There were 11 gate changes from 4-7pm and the flight was 3 hours delayed due to operational issues. The plane taxied around the airport for about half an hour before stopping to be de-iced. It would have been nice if we were alerted of the plan to de-ice prior to the 30 minute drive around the airport. The flight attendant was friendly, which was the only redeeming thing about this flight. As a former flight attendant for United, I was extremely disappointed.
The crew were very nice. The Chocolate is good and v there’s no entertainment. Thanks
I missed my flight and they would let me on the plane
You guys broke my bag so not good, and that was the cherry on top after a 4 hour delay, change of gates, etc.
I have to sit in the middle for more than five hours because the first flight was delayed. Terrible experience. No more American Airlines.
This flight was of course delayed because American cannot have flights that are not delayed.
We had a mechanical delay which made us 90 minutes late (9:30 PM) then land and put into the penalty box because a plane was in our gate? What the hell! We should get priority.Damn American.
Overall, my last three trips on American Airlines have all been either delayed or "rescheduled" due to mechanical issues. At least on delay caused me to miss two possible connecting flights each later than the first. My last option for my last connection required the assistance of the onsite service desk (O'Hare Airport). The wait time for the service desk was such that it jeopardized getting booked on the last connecting flight available for the night. Suffice it to say, my latest experiences with American Airlines have caused me extensive loss of productive business and personal time and can therefore be classified as significantly less than satisfactory.
On time on a day with lots of weather cancellations on other flights. Thank you for getting me home during a winter storm!
The flight got delayed 2.5 hrs due to a maintenance issue that cause a domino effect. American should have spare planes for when something like this happens.
They changed our Gate 5 times, and concourse twice. Changed our seats twice.
After multiple delays (I lost count), the flight was canceled due to a "maintenance issue". So instead of a direct flight arriving at 5:00, I had to take a flight connecting through Chicago. That flight was also delayed, partially because the plane from the cancelled flight hadnt been removed from the gate and there was nowhere for the other plane to park. (Did nobody think this might be an issue during the hours after that flight was canceled?) The connecting flight out of Chicago was delayed as well. I didn't arrive until 12:30am the next morning. I should have just cancelled the trip. It wasn't worth the hassle and stress.
Despite my vow to never fly with American Airlines (AA) again following a disappointing experience in the summer of 2022, I found myself reluctantly booking a non-stop flight from Huntsville to Washington D.C. on AA, as it was the only airline offering this direct route. To my surprise, the entire process was seamless, from boarding to landing. The flights were punctual, eliminating any need for excuses or explanations. Based on this positive experience, I am pleased to say AA has regained my trust and will be considered for my future travel needs.
