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ICT - CWA

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Wichita (ICT)
Wausau Central Wisconsin
Sun 12/6
Sun 12/13
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Top airlines flying Wichita Eisenhower National to Wausau Central Wisconsin

Scores according to KAYAK customer reviews

7.2
American Airlines
Overall score based on 44,921 reviews
7.5
Boarding
7.1
Comfort
7.8
Crew
6.8
Entertainment
6.7
Food
Airline reviews

Pros: "I was in first class this time. The seat was comfortable for the flight of roughly 2-1/2 hours. We were served a continental breakfast that was filling and healthy with cereal, fresh fruit, Brie, soft crackers and yogurt. I'd rather have something simple but satisfying than something overcomplicated and possibly not that good. The crew was polite and efficient. I did have to use the lavatory at one point and I was happy that it was clean."
Cons: "The entertainment system was down, but it wasn't American - it was gogoflight or whatever it's called. I ended up listening to my Audible so it turned out alright, but on a 2+ hour flight, it could have been frustrating."

Pros: "Upgraded"
Cons: "The plane departed 1.5 hours late due to crew issues."

Cons: "Seat 33A. The audio output was bad. Could not clearly hear dialog. Restarting did not help, this issue as consistent got all media programs."

Cons: "Delayed"

Pros: "The AA staff was incredibly nice to us. The facilities our check in at DCA that got us on faster and the staff at CLT very nicely got us on to an earlier flight. They were awesome!"
Cons: "The entertainment options are great but the interface is annoying and difficult to use. -connecting to the WiFi was wonky -working between the apps and browser page was annoying -rewind/fast forward controls overly sensitive"

Pros: "Nothing."
Cons: "Everything."

Pros: "It was fast"
Cons: "They could have offered headphones, the charging outlet didn’t work"

Cons: "This plane needs to be retired! It was the most uncomfortable seat I’ve ever had! Also the plane was extremely warm. Like a sweat box or a sauna. Miserable flight. Glad it wasn’t long!"

Pros: "Crew was great"
Cons: "Side seats suck"

Pros: "Nothing"
Cons: "Crews service"

Pros: "They were very apologetic about all of the delays and they tried to make it up to us the best they could."
Cons: "Having a plane that was properly prepared to fly. Not stealing my Lemoncello Cream and tape measure."

Cons: "Flight could have been on time"

Pros: "service was consistent"
Cons: "Plane was unusually hot"

Pros: "After the initial delay, the female desk agent got us on another connecting flight without a problem. Second flights attendant was also great."
Cons: "They boarded the plane, only to tell us they had to de-ice, which is understandable. However, after waiting 20 min for the de-icing that never came, they made us get back off the plane because of mechanical issues. The captain/pilot was rude to the woman working the desk over the radio, to the point where she had to leave the desk and go speak to him in person (she knew we could hear everything.) That conversation is also how the whole line of people was informed that then knew about this mechanical issue since the night before, and chose not to fix it before boarding all of us. After getting to Philadelphia later than expected, we were forced to pay for hotel food that was horrible and overpriced. Only to then have our plane be delayed AGAIN because of mechanical issues, again the pilot not giving much information to the attendant she was faced by a room of 40 angry people and had no answers. The departure time slowly crawled out longer, and the only reason I knew was because of having the American app. Information/communication on all ends was poor. I usually fly Allegiant, which is notoriously “cheap,” and I’ve never had an experience like this. Happy my boyfriend has flown with American before and knew to give us an extra day so we didn’t miss the wedding we paid $800 in airline tickets to attend. Just disappointed."

Cons: "Poor they lost my luggage. They did not allowed me to take my suitcas whit me because the plan was too small. I never travel again whit amercan airlines"

Cons: "Cabin temperature was probably 60 degrees. Could understand if we left a 90 degree city. But not on an early morning flight with 70 degree ambient temps when we took off. I’ve been warmer in mid January flights from Chicago."

Pros: "Friendly staff"
Cons: "Issues with times changing for departure"

Pros: "Every aspect of the trip went very smoothly. Great crew. Very comfortable. The 787 Dreamliner is a great airplane. Row 19 is the way to go in coach!"

Pros: "The crew was excellent and most of the counter staff was good except for the one in Dallas. Actually flew on JAL partner AA"
Cons: "Delay out of Wichita and another delay out of Dallas, got into Tokyo 3 hours late. Paid $167 for upgrade to economy plus but seat assignment was in economy"

Pros: "Flight was delayed then cancelled. No explanation, apologies, or provision for accommodation was made or offered!"
Cons: "Everything"

Cons: "did not use the flight. The flight was delayed and I would have missed the connection, so AA switched me to other flights."

Cons: "80 minute delay"

Pros: "I like the in-flight attendants as they are courteous even though it was late night flight. I cannot complain at all."
Cons: "Gate agent refused to try to put my 9-year-old son to sit next to me. She said "It's full flight" right out of the bat. Well, even if that's the fact of the matter, at least, be kind in responding to customer's inquiry. My son was seated across the isle, same row, but in reality the row was not even straight. And as a little boy, he cannot sleep straight and he has to lean to a stranger's shoulder? Thankfully I got a nice gent who should have sat next to him who were so kind to exchange seat with me. It's all in the attitude.... hopefully my attitude is not as bad :-) But maybe the gate agent was so tired for it was the last flight from ONT, at 1 AM. Bless her heart! Thank you though for your help to get the plane leave on time.!"

Cons: "My flight was not only delayed by two hours, it was also cancelled at the time of departure. The weather was clear, no reports or reasons as to why flight was cancelled. We had to rebook another flight to our destination at another airport 5hours away, the next day, no reimbursement or upgrade for travel delays"

Pros: "When our flight was delayed in Denver the agent at the check in gate worked very hard to get our flight plans changed with as little impact as possible."
Cons: "We understand that delays happen but due to a delay on American Airlines we have lost our luggage and it doesn't seem likely it will be returned. We had five pieces of luggage lost during our flight from the U.S. to Spain. When we arrived in Madrid we were told that all five pieces had been located. When we went to pick them up the next day there were only four pieces at the airport. We were told the fifth suitcase would be delivered when it was located. It's ten days later and there's no sign of the luggage. It has taken multiple phone calls to get the information about the luggage correct. They assure me that they have everything correctly documented and then when I call back they haven't changed a thing. It has been a very frustrating process overall."

Pros: "Everyone was very professional and pleasant."
Cons: "All great today."

Pros: "Short flight"
Cons: "The gate attendant did not wish me a good flight by name even though she wishes other passengers a good flight by name. I was disappointed with being singled out like that."

Pros: "Short flight"
Cons: "I’m never comfortable in airplane seats"

Pros: "The flight was on time."
Cons: "Tired of less friendly, overweight domestic fight attendants (this is not the case on Asian Airlines (i.e. Korean, Japan)"

Cons: "Delay"

Pros: "Nothing"
Cons: "Although I should now be at my final destination, I still have 11 hrs of travel to go. My flights were changed three times. The first cancelation caused me to buy new tickets at a higher price I had originally purchased them at. We were redirected from Kayak to Vayamo and they have no sense of customer service. Horrible"

Cons: "The fact that your company doesn't want to give me some sort of compensation for being delayed and missing my connecting flight and having to get a hotel."

Cons: "We had too little time to switch flights. We were stressed and had to run a lot in order to make it to required connecting flight"

Pros: "Over a hour late"
Cons: "Over a hour late"

Pros: "Accommodation of letting me and my kids sit together."

Pros: "Good meals"
Cons: "Not much legroom. Good movie shown but would have like personal options like other airlines."

Pros: "Quick to board and on time, plenty of leg room, great new movie and shoe selection during the flight."
Cons: "The food was satisfying, but not great. Entrees were quite salty and bread came a little soggy."

Pros: "Very pleasant employees at the Hattiesburg/Laurel airport. We were thanked for our patience even though it wasn't directly their fault for the call-out."
Cons: "They kept delaying the flight in Hattiesburg because of someone who called out earlier in the day. My family had to take off of work early to take me to the airport and it was difficult to know how late they could work due to the flight delays."

Cons: "AA used a ground hold in ICT. Was told connection to Flint would not be a problem. When I got off of plane in Chicago the flight Flint had already pushed back. Could either wait for the next Flint flight that would get in at about midnight and risk not having a rental car or take an earlier flight to Detroit and pay $85 for dropping rental car off at Flint."

Pros: "Very comfortable and nice staff"
Cons: "Had a 2.5 delay on one of my connectors from NY to Madrid. Was worried I wouldn't make my flight to Vigo on time, but I did!"

Pros: "On time departure and arrival"
Cons: "Boarding experience was terrible (no family boarding, very rude agents, slow). Flight was average with no communications from crew. Southwest Airlines whenever possible for now on..."

Pros: "Great service and Manchester is way better than flying to Boston"
Cons: "Your rating app doesn't have a N/A option"

Pros: "Food and movies"

Pros: "Flight attendants made sure my family and I were comfortable"
Cons: "Small leg room space"

Cons: "I had problems with my reservation. Somehow my last name was typed wrong on the sistem and they couldn't fixed it at the moment i was doing my check in. I had to purchased another ticket otherwise i was going to missed my flight. Very disappointed with that airline. It was my second time traveling with them and definitely my last one."

Pros: "The staff always looked like they were happy to help."
Cons: "Cold"

Pros: "Crew"
Cons: "Entertainment was awful due to very old screens and a central streaming system that would not allow me to watch the movies I want when I want them. The food was not tasty at all and they served really hard and frozen ice cream as snack which was an awful choice considering how cold the plane was."

Pros: "Power outlets and WiFi"
Cons: "Too crowded"

Pros: "Snacks"
Cons: "Not good movie available"

Pros: "The crew was responsive and very friendly."

Pros: "Crew was friendly, courteous, and nice"
Cons: "Wifi and power outlets.. even on the small planes"

Pros: "Free upgrade to business class"
Cons: "Nothing"

Pros: "I liked the ticket price."
Cons: "The seat was very narrow with absolutely minimal leg space, and a carry-on bag was not included in the fare."

Pros: "The crew was amazing and very helpful and kind. The flight was delayed but the crew was positive and boarding was very fast and efficient."
Cons: "The morning snack had egg and I am allergic to egg so I could not eat it. There was no non-dairy creamer for my coffee."

Pros: "Nice & quick! Made me feel safe even though it was icy!"
Cons: "Nothing really."

Pros: "Our flights arrived just in time, and everything was set up for us to be on time in our destination."
Cons: "There was just ONE lady trying to check all the passengers in. Obviously, it was complicated for her since no other people tried to help her registrate lots of passengers. We could have lost our connection flight, if she hadn’t made it on time. This happened in Panama."

Pros: "Boarding, no surprises, flight: comfortable take off, flight, landing, coffee, on-time, carry-on baggage"
Cons: "WiFi didn’t work at all (had it connected but it was too slow)"

Pros: "Aircrew great along with gate agents."
Cons: "First class flying is gone. No lounge access in the US. No meal (boarding at 1720 and arriving 2100) Beverage service the same in front as in back. Need to go back to Asia to get what you pay for."

Cons: "The flight was late getting out of Charleston and we had a very long walk in Chicago. By the time we got to the gate mos people had already boarded. It could have been much worse if we had not nearly ran to the gate. Other than that all was good."

Pros: "Nothing."
Cons: "Everything. I will never fly with United again. I will pay more money for another airline which respects people and their money."

Pros: "From Ohare to Wausau is only 35 minutes, so . We did have a beverage service and a snack !"

Cons: "Rebooking through united was a nightmare"

Pros: "Crew was very pleasant and worked well together."
Cons: "Small delay before takeoff."

Pros: "The quiteness so I could rest."

Pros: "Landed safely. The stewardess was very nice and engaging."
Cons: "My plane took off late from Wichita, and missed departure to LA in Denver by five minutes. Despite their being several of us, they didn't hold the plane. It's 7:39 before I'm guaranteed a make up flight because I'm told by customer service that united flies fewer flights during holidays periods despite being the busiest season of the year. United did nothing to make up for the night with family they have taken from me on vacation."

Pros: "I enjoyed the elbow room from lack of passengers. This was less than an hour long. Everyone was nice onboard this flight."
Cons: "No free internet and flight was to short for food to be served."

Pros: "Staff was very friendly"
Cons: "Upgraded to economy plus and was not comfortable for my hips"

Pros: "Staff were very polite and courteous. Friendly and kind. The flight was on time and smooth. I really enjoyed my time and the stewardesses were awesome."
Cons: "I really don't have any response to this question. I didn't have any food or entertainment due to my choice so I really appreciate the crews overall performance."

Pros: "Crew were nice and responsive."
Cons: "It was hot in the cabin. I asked for temp to be turned down and it was. It got hot again. So uncomfortably hot. Wi-fi didn't work so no movies or shows on personal electronics. The food and wine on this flight was about the worst I've ever experienced. Lufthansa flight over to Frankfort (operated by Lufthansa) was great. I wish Lufthansa would drop United. United service is totally going down hill in so many ways. Totally disappointed."

Cons: "The 3 hour delay"

Pros: "It was a pleasant flight - nothing too exciting. The staff was lovely."

Pros: "Not much. I'll fly Spirit when available unless you update personal item measurements."
Cons: "Personal item smaller thanSpirit. Please update to reflect Spirits new size allowance. Despite careful packing I was disappointed that I had to pay $50 for bag check. Two weeks ago I flew on Spirit with the same bag and had no problem with their size allowances which are just a bit more generous than United. I had purchased the bag precisely for this type of flight. An extra 1/2 inch would have saved me the $50."

Pros: "The crew was awesome!!!! You did a great job"

Pros: "The flight was fine. No issues at all"
Cons: "My experience would be fine except when I went through security and they checked my luggage, they opened my suitcase in front of everyone and riffled through my clothes out in the open. I don't care that they needed to go through my bag, I care that there was no concern for privacy."

Cons: "Worst customer service of my life. I will NEVER fly United Airlines again."

Pros: "Nothing"
Cons: "Having to wait 2 hrs for initial flight which made me miss all connecting flights"

Cons: "I selected my seats day I purchase. I didn't get the seats I had selected. I prechek in online. I ended up the very back in a single row against the toilet which made me throw up 3 times. I don't get sick on flights. But the smell was so bad!,"

Pros: "It was without any trouble and comfortable"
Cons: "Nothing to dislike"

Pros: "Everyone was great helped me make my flight on time and great service."

Cons: "Flight attendant, LaToya, was the rudest I've ever encountered on United. Didn't greet anyone, basically slammed drinks down on the tray tables, didn't say goodbye to us when departing, and was overall very unpleasant. Could tell she didn't want to be there."

Pros: "Everything smooth and on time."

Pros: "I liked how new and clean the plane was, and how orderly all aspects of the flight were."
Cons: "It has always seem really counterproductive to load the front of the plane first. All five of us said the same thing. Really dumb, so what....... if we were to have paid more money for first class. It would be faster. No need to wait for someone to get their bag in the overhead for so long."

Pros: "Food was good"
Cons: "Well, first of all, it was operated by United. It wasn't even a Lufthansa flight. Also, there was no power outlets in economy. What year is this again??? And no touchscreen to choose what movie I want to watch?? Get with the times, United"

Cons: "Ac didn't work on ground. Not tall enough."

Cons: "The flight got cancelled"

Pros: "The crew kept us up to date on the ATC delay."
Cons: "Weather in the DEN area and Eastern Colorado generated a ground stop in DEN delaying our departure from ICT for about 2 hours. Even with the overall delay in DEN my SMF flight was long gone putting me on a late flight into SMF. This of course lead to a short night's rest...just another day of travel on the airlines."

Pros: "It's always worth the extra money to fly United! I love this airline."

Cons: "Too warm in flight. Did not run Ac enough."

Pros: "The food actually was good, entertainment option were good."
Cons: "I encountered some of the worst staff ever on this flight. I was skipped over and completely ignored during more than once. I even told the guy I wanted water with ice when he asked me and then he starting socializing with others and skipped me. When I brought it to his attention he got all pissy with me. The other crew man was older and made me very uncomfortable. He was yelling at people constantly and made it very clear that he hates his job. This was the coldest flight I've even been on. Literally everyone was wrapped in their blankets and it still wasn't enough. The staff was told several times but refused to do anything. The guy in front of me had his seat row 39 middle left fully reclined back for the whole flight. Not once did anyone tell him to put it up during takeoff and meal times. He kept rocking the seat and spilled my drink in my lap."

Pros: "The plane was clean. Boarding was great at Wichita."
Cons: "All flights should have free wifi and power hookups. Greyhound does this, why shouldn't united."

Cons: "Arrived SIX hours late, did have luggage which was nice."

Pros: "Everyone at the Wichita airport were very friendly - especially the TSA personnel. Everything moved quickly and efficiently. Plus the airport itself is so beautiful and easy to get around in. Took us less than 30 minutes from parking in shuttle parking lot to going through security to getting to our gate!"

Pros: "Boarding was quick, that was pleasant"
Cons: "No channels were available to watch for free besides one channel. Someone got sick on the plane with a stomach bug, they delayed the flight an hour to clean it, plus once we landed, we had to wait as they escorted these people out another 25 minutes. They were not keeping us in tuned with an approximate time on this delay. They didnt offer beverages or snacks to help ease the time as i was starving, did not eat all day. The snacks were not great. Overall not a good flight. Surprised Frontier and other budget airlines are better ran."

Pros: "Staff was very polite and helpful in trying to delay the flight or check on if the flight was delayed and the woman that helped me get a hotel and a shuttle and booked my flight for the next morning was very very nice so Steph it's nice something else is wrong management something .everyone I talk to you important by Arta said that United has a terrible reputation for delays and disorganization at the airport"
Cons: "Customs was ridiculous no one was able to move me forward so I could catch my flight even though I had more than an hour to make the flight there were lines stretching down hallways, machines to expite process not working.I was given an orange to expedite security in hopes of catching my flight but even the folks from United laugh that it didn't really do anything I missed my flight by mere minutes and had to stay in a hotel overnight and catch the Morning flight.I will never fly United again"

Pros: "Was a very good service; thanks to all"

Pros: "NA"
Cons: "Our flight was delayed. I was traveling with a baby and there was no gate agent anywhere to be found to help us get re-routed after the delay caused us to miss our connection. Terrible experience with United."

Cons: "Our departure from O'Hare was delayed for over an hour because we were waiting on a truck to come and spray the aircraft with de-icing fluid. Ordinarily I would be understanding in this, but speaking as a military pilot, a simple walk around of the plane would have shown no ice or snow accumulation on any surfaces, and precipitation had steady stopped. It was sunny as they finally sprayed the empenage down. Compounding our frustration was a lack of communication from the flight crew. We were already boarded and delayed over 30 minutes before they announced the reason for the delay. There was no update as to our position in the queue of planes waiting for de-ice. And when the truck finally did show up, it sat next to the aircraft for close to 10 minutes before it finally began the process of de-icing our iceless aircraft. Very frustrating."

Pros: "ease of ordering by phone"

Cons: "I loss an entire vacation day due to delays in flight departure time. For a 1st united airline flyer not nice."

Read more about American Airlines
COVID-19 information

Safety measures for airlines flying from Wichita to Wausau

Airlines flying from Wichita to Wausau have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters

Mandatory masks

Masks required on board, masks provided

Social distancing seating

Middle seats unavailable to book

Pre-flight testing

Testing for antibodies, testing for symptoms

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