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CWA

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Round-trip
Economy
Boston (BOS)
Wausau Central Wisconsin
Thu 12/9
Thu 12/16
Any month
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Good to know

Low season

August

High season

February

Average price round-trip

$242

Good deal round-trip

$83

Good deal one-way

$103
Best time to beat the crowds with an average 5% drop in price.
Most popular time to fly with an average 19% increase in price.
(avg. price over the last 2 weeks)
or less
or less

When to book flights to Wausau

Estimated round-trip price
Average price per month
Flight prices as travel date approaches

Top tips for finding cheap flights to Wausau

  • Looking for cheap airfare to Wausau? 25% of our users found tickets to Wausau for the following prices or less: From Phoenix Sky Harbor Intl $193 one-way - $203 round-trip, from Raleigh $263 one-way - $224 round-trip, from Jacksonville $551 one-way - $363 round-trip
  • Book at least 2 weeks before departure in order to get a below-average price.
  • High season is considered to be January and February. The cheapest month to fly to Wausau is August.
  • Enter your preferred departure airport and travel dates into the search form above to unlock the latest Wausau flight deals.
  • The Central Wisconsin Airport (CWA) is the main airport serving Wausau and is mainly served by three airlines. Delta, American Airlines, and United Airlines operate from CWA and offer daily direct flights to Detroit, Chicago, and Minneapolis.
  • Business travelers looking for a place to hold their meetings, events, or presentations can do so at any of the five meeting rooms available at CWA. These are easily accessible and can be rented for a full day or half a day for as low as $25.
  • Art lovers will love shopping at Gallery 164 in the center terminal. The gallery showcases beautiful paintings and photography from some local artists and artwork from the Wisconsin Visual Artists’ Guild.
  • Anyone looking to do some souvenir shopping can do so at the gift shop in Central Wisconsin Airport.
  • If you’re looking to get some cash while at CWA, there are serval ATMs in the main terminal building you can withdraw from. However, keep in mind that bank charges may apply.
  • If you’re visiting Wausau on vacation and would like to send a postcard home, CWA provides onsite postal services. The post office handles both local and international mail, and you shouldn’t have any trouble sending a postcard home.

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Top 4 airlines flying to Wausau Central Wisconsin

Scores according to KAYAK customer reviews

7.9
Delta
Overall score based on 30,149 reviews
8.1
Boarding
7.8
Comfort
8.5
Crew
7.8
Entertainment
7.5
Food
Airline reviews

"I had to cancel my trip because of COVID delta. My brother who I visiting got scared and didn’t want me to visit. I paid for insurance that you provided through your site. Allianz hidden in terms that canceling because of COVID fear isn’t covered. I was never offered insurance through delta on your site witch I would have bought. Delta isn’t even giving me a credit for a flight and keep my money. What a scam and I’m very disappointed in the services I received."

"Boarding was on time (if not a little early). The flight was unfortunately not properly catered for snack boxes in main cabin. This is likely a one off instance, but it’s a long flight for no food options other than pretzels and Biscoffs. Service was attentive and friendly. This particular flight offered Delta’s DeltaOne lay flat first class seats. Would highly recommend. Flight left on time and arrived early!"

"It would have been nice to be served some water"

"The 2 hour delayed and the seats were very uncomfortable for economy"

"1/2 late for no reason"

Cons: "More snack options"

Pros: "flight time is so confusing"

Pros: "Entertainment on flight."
Cons: "The boarding crew was not helpful and rude. Traveling is stressful enough, not having a boarding crew be able to answer simple questions made the rest of the experience bad"

Cons: "Flew first class but still had to pay for internet. We also waited 20 minute in the runway after landing"

Pros: "Amazing crew!"
Cons: "NA"

Pros: "Amazing Crew, Entertainment and Comfort."
Cons: "Hot meals served in First Class as opposed to just snacks."

Pros: "Crew, atmosphere, timeliness. I was satisfied overall"
Cons: "Gate number changed couple times before flight departure"

Pros: "These Comfort+ seats had the most legroom of any airline (Delta, JetBlue, American etc) short of Business class that I can remember in my adult life!"

Pros: "Seat was great, complimentary snacks and alcoholic beverage"

Pros: "Nothing"
Cons: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"

Cons: "Give food to passengers"

Cons: "Good"

Cons: "After a delay of about an hour on a very full flight the gate agent asked for volunteers to check their rollaboard suitcases. The gate agents then allowed those who checked their rollaboards to board before Zone 1,which was fine. However, a bunch of people without gate check stickers on the rollaboards were also allowed to board before Zone 1, which was aggravating. There was a long delay on the tarmac, during which we had to pull back to the gate or to a maintenance area before we finally took off. When we arrived in Vegas there was no gate for us to pull into, which led to another long delay of an already long and delayed flight."

Pros: "Boarded and left JFK on time and arrived 15 minutes early to Seattle. Love DELTA."

Pros: "very nice and willing stewardesses"
Cons: "tragic little place for legs, lack of space"

Cons: "My daughter was booked on this itinerary and was finishing her last leg of journey. Complete ticket was booked thru Delta Airlines. Her flight from Amsterdam to New York today operated by KLM, was delayed by few minutes. And Delta flight from JFK to Cleveland DL4084 was preponed by airlines. Result was my daughter was not allowed to board the aircraft. Worst was yet to come. Your staff at the gate offered her a flight to Cleveland for next day at 3:30 pm??? Means around 24 hours later. Is this how you behave with a girl of 19 years, asking her to stay at the airport. She was refused Hotel and Lounge stay by your team!!! Is this what you call customer services??? Obscene services is what I would like to term it as!!! My daughter asked them to give this is writing, which was refused to her. Why are your people scared to put it in writing if everything that you are doing is right by the Law??? I was left with no other option but to book her on American Airlines flight today departing at 9 pm to ensure that little girl doesn’t have to spend close to 24 hours at airport by paying $423. Who is going to bear the loss of money and mental torture that your team has given to me and my daughter???? I shall be awaiting your response as to what do you have to say to this pathetic attitude of your team. Rajesh Mendiratta Sent from my iPhone Rajesh"

Pros: "The flight for getting us therw"
Cons: "No food and no entertainment"

Pros: "I paid 60 bucks for an emergency row exit, take get some extra leg room and space so that I would be fresh when I arrived in Munich. However KLM allowed a passenger — who did not pay for the emergency row to sit next to me because he needed the extra space because he was a liarge man, and clearly didn’t fit very well in the economy seats. Thus I I lost all the extra space and actually would of preferred a regular economy seat. that would’ve been more preferential then paying $60 and getting less space than I would’ve had it in a regular economy. I understand the other passengers comfort was important and if that was the case he should’ve paid $60 as well."
Cons: "I did not get a choice of seat for the one and a half hour flight from Amsterdam to Munich and I sat in a middle row for the first time in 20 years."

Pros: "Nothing"
Cons: "It was not acceptable and very disappointed that flight DL391 from SDQ to NY-JFK was delayed till it left at 4:40pm because there were no crew members to bring the aircraft to STO DGO the night before as it is usually done so that the aircraft sleeps over in las Americas. We were at the airport at 4:30am because the flight was scheduled to depart at 6:05am we were lucky to be able to rebook for a flight SDQ-ATL DL576 for the same day hoping to make the connection ATL-IND. Unfotunately that flight was rerouted to Charlotte due to bad weather conditions with a delay of 3 hrs before it landed in ATL thus missing our connection to INDI and had to sleep in ATL and leave the next day to IND thus missing a meeting commitment that we had in IND. We should and expect to be compensated by Delta for this."

Pros: "The flight crew was friendly and personable. Beverage service was consistent and efficient. Entertainment and free WiFi messaging were great perks."
Cons: "The positives don’t even come close to offsetting the misery of Delta’s seats. I honestly don’t remember the last time I was so cramped and uncomfortable. I’m not an abnormally large man - 6 feet 200 lbs - and there was no room for my legs or my shoulders in an “upgraded economy” seat. I fly weekly for work on another major airline, and only took this one in a crunch. But I am quite certain this was my last Delta flight and I’ll be advising others similarly. The service and entertainment aren’t sufficient to mask an awful seat configuration."

Pros: "Very comfortable and didn't feel cramped. Quick flight."
Cons: "No choice in snack and I couldn't eat what I was given. Staff appeared checked out and not bothered. No entertainment but it was a quick flight."

Pros: "Giid free sandwixh. Very good entertainment system. Good seats."

Pros: "After being redirected and behind on travel plans due to weather and missed flights this was a welcomed relief. Everything went as planned and staff was very helpful."

Pros: "Food and movies were good."
Cons: "Didn't leave on time."

Cons: "Price to get a little more space"

Pros: "Service was outstanding"
Cons: "TV froze and was never fixed."

Cons: "Force me to take a bad seat"

Cons: "I was sitting in the last row and the bathroom smell was hard to deal with."

Pros: "I didn't like much about this flight."
Cons: "Flight left late. When we landed the sky bridge was broken so we had to walk outside, which isn't a big deal but it took a while sitting on the runway for the stairs to come. Then we proceeded to baggage claim and waited a few minutes and one of our 2 bags was there. The crew member then said "that's everything. If you're missing bags come see us." Well about 5 people on a small flight had to see them. My bag was stuck in JFK. I was told id have to come back to the airport tomorrow. At this point id been traveling for close to 24 hours. Im not a happy camper. I usually fly JetBlue and this has never happened with them. Delta acted like its a normal thing with them. I paid 25 dollars to check each bag. How can both my bags not reach their final destination together and how come this seems like a normal procedure for Delta. I paid you for a service and now I have to drive back to the airport or wait for you at home to deliver my bags whenever Delta feels like it. I probably won't fly Delta again unless I absolutely have to."

Pros: "We'd paid extra for main cabin so hot to choose seats and got in flight entertainment.. Staff were friendly."
Cons: "No free wifi."

Pros: "So many movies to watch. Keep it up!"
Cons: "The food was too sweet and salty."

Pros: "Boarding was very organized and quick. Slight delay taking off but not bad for JFK. Lovely crew. Bumpy flight but the captain kept us informed. Food better than expected. Flight arrived early but no gate so we had to wait."
Cons: "OMG! The seats are obnoxiously close together. I could only sit perfectly upright and even then my knees were pressed tightly against the seat in front of me. I am only 5'7". Impossible to rest due to lack of space. I tried to put my head down on my tray table but couldn't since it hit the seat in front of me. Mid flight my 13 year old daughter got back spasms. Upon arrival we could barely walk and looked like two old women limping down the jetway. No idea how a tall or larger person could have even sat down."

Cons: "No communication between different parts of the airport; early arrival, over 2 hours getting through baggage claim; good luck rechecking your bag; almost missed flight with a 2 1/2 hour layover. Workers on the ground don't care, or either don't know what's next on the transit through the airport."

Pros: "Some of the ground staff was trying to be helpful."
Cons: "That we had to sleep like homeless people on the floor of JFK airport as the airline was not able to provide for a crew and therefore cancelled the flight. The airline cancelled the flight at 1.30 in the morning so no one was able to get a stay in a hotel not did the airline take any action towards helping the stranded passengers. We were given blankets and pillows. The best thing was the ground staff getting rude after all passengers complaining. They were basically saying we should get stuffed since we were booked for a flight next day same day. This is shameful! Needless to say that I will not fly this airline again!"

Pros: "That I made it to Dublin"
Cons: "The flight was delayed due to aircraft issues making us 2 hours late for vacation. THIS IS MY HARD EARNED MONEY! I literally put blood, sweat and many many tears into this trip. The flight attendant was so rude on this trip. It was like she was absolutely offended by my presence. I barely even spoke to her except to make sure of my vegetarian tray to which I got the nasty reply "You'll have to wait because I don't have it with me now". If I wasn't so focused on sleeping as much as I could I would have written her name down. No complimentary cocktails for Preferred Seating? Seriously? What did I upgrade for exactly? Literally four inches of space? Late, rude, money sucking industry who holds no accountability for wrong doings. Don't get into the Health Industry.. you'll kill people with this flippant attitude. Bleh.. I doubt I'll fly with Delta again. The thought of having to do so turns my stomach."

Pros: "I got a seat in the exit row with lots of leg room. The entertainment that I didn't use offered a great selection with very recent movies, etc."
Cons: "I didn't like that I had to take a bus to my terminal. I didn't like the fact that my gate was changed more than five times. I didn't like that my flight time was changed more than 15 times with no reason why until boarding time. I didn't like the fact that I did not get a seat assignment until boarding the plane. I didn't like the fact that they couldn't manage to scramble another plane and crew, but instead forced us to wait over four hours for one that was stuck somewhere else in the country."

Pros: "On my ticket it clearly indicate that I am entitled to 2 check in baggage. Delta completely refused to honor this. They said am only entitled 1 piece, and therefore I have to pay for the other luggage. I was forced to borough money from someone at the airport just so that I could board the flight."
Cons: "I am asking that my money be refunded. And next time delta should honor and respect agreements. And be more professional"

Cons: "Almost everything"

Cons: "The WORST experience of my life. My flight was delayed 12 hours overnight due to "weather" and since it was reportedly because of uncontrollable weather delta didn't have to do anything for me so I slept in the JFK airport overnight, they wouldn't even give a $59 pass to their sky miles club for the afternoon. It felt like an easy excuse so they wouldn't have to do anything since there were other airlines still flying out of JFK and to go CLE before my rescheduled flight which makes me believe it wasn't all weather. Since the flight was delayed 12 hours instead of being cancelled they wouldn't let me switch to a different airline either. Then, in the morning when it was rescheduled to it was again delayed because they first couldn't find a captain and then couldn't find a fort mate. We finally took off and arrived in Cleveland only to wait another 30 minutes for a gate and a ground crew that they couldn't find. I will never fly delta again."

Pros: "I didn't like anything about this flight. Only benefit of the doubt is the 2 hour delay as a runway in SF had shut down."
Cons: "We had seats at first where there was what looked like bubble gum bits stuck on one of the food trays. The flight was clearly not cleaned although it landed 2+ hours before the departure. We had to ask for a wet tissue and clean it up. That was of no use too as it wouldn't scrub off. My wife was feeling under the weather and so we asked for a blanket. The blanket was hardly a blanket and more like a towel. We then luckily could switch seats as there were 2 vacant. But, the air conditioner was leaking water in the seat to our left. The crew was callous and just stuck the passenger with some napkins saying it does that. I don't fly Delta a lot and my experience in this trip isn't inspiring much confidence."

Pros: "Pretty much nothing related to the entertainment system... It is nice that you can play movies for free over WiFi on your phone or tablet (since the in-seat system simply didn't work...), but, bizarrely, the WiFi movie selection was different from (and substantially smaller than) the seat movie selection. What's that about? And the WiFi movie scheme is way more painful than it needs to be, requiring you "check out" movies using your web browser, then switch to a separate app to actually watch the movies. Clearly the product of a company mindset whose ONLY concern is "can we check some box", with absolutely no interest in "how can we delight our customers?""
Cons: "So we get the same entertainment system all these flights use: some ghastly totally non-optimized Linux setup that was rebooted three times during the flight, took 20 minutes for each reboot, and never worked correctly after any of the reboots. (The only movie my system would ever play was the very first one, and none of the on-screen controls worked. The seat next door could choose multiple movies, but each movie froze after 40 minutes). The amazing thing is: why don't they just install a damn iPad mini or Android equivalent in the back of each seat? Would be lighter than what they have today and would work FAR better. You'd need some co-ordinating/provisioning software to provide for OTA announcements and movie updates, but basically it's not that hard... At the very least, hire a Linux-head to optimize your startup scripts! It's just sad to see this 20 minute startup process (all dumped on the screen) with its constant repetition of time-wasting startup steps that just generate errors on this plane's particular hardware setup..."

Cons: "It was Delta not Virgin"

Cons: "New design of the the plane with side to side bathrooms at the back leaves much to be desired. Those were the smallest airplane bathrooms I've ever used!! I had trouble fitting and I'm not a large person!"

Pros: "Nothing to like -- didn't fly"
Cons: "Delta delayed my flight so long that I'm now traveling another day."

"Flight was no more than average. On time,, clean, decent beverage service, OK landing."

"Entertainment options were great! You had my tomato juice choice thank you. The boarding was so fast and efficient that we took off earlier than our flight time. Thank you for allowing a carry on and personal item without charging What could be better: on the flight to Florida both my cup and my friends cup broke and the juice from mine and water from hers leaked. The plastic is very fragile."

"For the umpteenth time, the airlines did not pick-up my TSA Precheck on my app boarding pass"

"The pretzels were ok, but a wider assortment of snack choices would be better."

Cons: "Less Fully packed plane during Covid"

Cons: "Entertainment and food/drinks"

Cons: "Not repairing the engine of the aircraft while I’m on it. Not having to deplane due to the fact I felt unsafe."

Pros: "The crew was great and separation of passengers unless traveling together was great as well!"
Cons: "My luggage was completely soaked, ruining important paperwork, clothing and even my parking lot ticket for me to exit the parking garage. Apparently they didn’t even try to cover the passengers luggage."

Pros: "Nothing"
Cons: "Everything"

Pros: "nothing"
Cons: "plane stated wifi available but did not work. plane was outdated also no power at seats available"

Pros: "It was quick."
Cons: "The plane could have arrived on time, made sure everything worked fine, and got me to my destination like they said they were going to... instead, stand by for a different flight was not what I paid for... but it is what I got."

Pros: "American is our main airline and We never are disappointed"

Pros: "Attendant was fun."
Cons: "Nothing"

Pros: "The crew was friendly, check in and security went pretty quick. The plane was clean and the ride was safe and smoothly"
Cons: "The plane door got stuck and delayed us for a while. It cost $30 to check my bag. They gave me 2 cookies to eat on, one on each flight. Anything else was $10 bucks or so. Even a bag of chips would have been an upgrade. I miss the days when everything wasn’t an extra fee."

Pros: "Flight arrived early. Stewardess although newer was attentive"
Cons: "Nothing the flight was great"

Pros: "Areas of schede with flights. No incidents."
Cons: "Oversold on the way out. Didnt affect me. It could have."

Pros: "N/A"
Cons: "Delay wasn’t explained, crew/staff was mediocre"

Pros: "Free movie. Informative announcements - friendlier than usual. They told us we were going to take off an hour late due to bad weather in Philly, but it turned out to be only 1/2 hour, and we arrived only 15 minutes late than scheduled. Not so bad."
Cons: "The seat seemed a little lumpy or uneven. I usually don't purchase meals, but thought I would this time. However, meals weren't available."

Pros: "Newer plane. Standard American amenities. Fast WiFi and live TV channels."

Pros: "Is not only the most convenient airport for our flying, but we always have a good experience. Loyalty paid. And we are AA clients for more than 25 years. ."
Cons: "I would like if they offer a better quality of drinks (wine, Prosecco) in first class. Now they can buy a French wines for a great Rices"

Cons: "Super tiny seats"

Pros: "Check in time was fast"
Cons: "nothing"

Pros: "Clean airplanes. Customer service at PBI was great. Fake smiles. Charging in economy"
Cons: "No entertainment (tv wasn't working), FAs doing the bare minimum. No help even when traveling with a small child."

Pros: "The cookies. Quiet plane."
Cons: "Took longer to take off than the flight to Buffalo."

Pros: "Everything"

Cons: "Noting all was great"

Cons: "I do not like nor eat your cookies. You could do better."

Pros: "Easy normal flight"
Cons: "Congestion in Chicago sat on runway 30 min"

Pros: "I was Happy with the free soda I got. That’s about it."
Cons: "Well my flight to Milwaukee was delayed 3 times and then canceled. Thankfully my moms flight with south west had open seats so I bought a ticket on that flight while everyone and there mom was at the ticket counter trying to change their flights. And then on the way back to Florida, my flight was delayed twice, and I almost missed my connecting flight. One of the worst experiences flying. Then I was Told I couldnt Get a partial refund for the flight that was canceled to Wisconsin"

Pros: "Fast"

Pros: "Seats were comfortable."
Cons: "Flight attends were slightly curt."

Pros: "I liked how friendly the staff was. All the attendance were helpful and always happy to help."
Cons: "N/a"

Cons: "I know this isn’t Kayak’s issue but American Airlines literally forgot to put fuel into the plane. We were delayed for over an hour and luckily I made my connection in Charlotte but only because they held the flight and it was not full. Had it been full I would have lost my seat."

Pros: "On time and clean"
Cons: "No legroom! Felt like a caged animal. No power for my devices."

Pros: "Always we have a good experience"

Cons: "The aircraft was extremely too hot"

Cons: "The stewardesses repeatedly rammed their cart into my seat. They were so rude. it was appalling. I will never fly american airlines again"

Pros: "The service from flight attendants very goood. Even the chicken dinner was as good as many restaurants serve with tastey sauce and cooked just right with nice tossed salad and even apple pie desert. We got served free beverage 3 times on 9 hour flight from Paris to Dallas. The entertainment options were amazing: So many new movies or video games or e-reader were added plus with individual screen in front of each seat! They will be my first choice. New seats also had extra padding and were more comfortable! Wow1"
Cons: "A little more leg room would be nice."

Pros: "The quick boarding and kind flight attendants"
Cons: "Seat wouldn't recline. Somewhat nauseous smell at first."

Pros: "Great food and friendly crew."
Cons: "Even though it was a red-eye, it still would have been nice to have a tv for an international flight, or at the least a way to charge your electronics."

Cons: "You will never change anything. It doesn't matter."

Pros: "The planes and staff were excellent!!!"
Cons: "Hated the layovers!!!"

Pros: "Very efficient boarding, new plane"

Pros: "flight left and arrived on time. Service was efficient and friendly."

Pros: "No problems"

Pros: "Flight oversold. Couldn't use online system to book flight, so went 3 hours early to check in. Told couldn't check in still, had to do it at the gate. Then flight delayed two hours. No communication."

Pros: "Nothing"
Cons: "Purchased tickets for three of us weeks in advance. Purchased seat upgrades for all three of us for all four legs of our flight. Flight delayed for two hours. When boarding, one pass failed scan. They immediately printed another without comment. While in line to board my friend noticed they changed her seat from 4D to 36F. We returned to complain. They said that seat or middle seat in row 29is only choice. I said we paid for upgrade. They said to ask for a refund at LAX when landing at midnight. Asked passenger in 4D when he got his seat assignment - SAME DAY as flight, paid nothing for upgrade. I signed up for frequent flier program two weeks ago. Will be cancelling when card is received."

Pros: "The crew was professional and polite."

Pros: "That I got from Florida to California"
Cons: "Old planes. Dirty. No entertainment. Noisy. No chargers for electronic devices. No music Even on short hour flight. Small narrow seats even on premium seats. Over rated and expensive."

Pros: "Smooth check-in and TSA"
Cons: "n/a"

"Fue un viaje desagradable debido a su retraso."

"Awful and terrible flight attendants with very poor skills and service and no empathy for the passengers"

"United jerked us around. We had Business Class seats but were refused entry to the United Lounge because we were leaving for Boston from the International terminal where our flight landed. Really!?"

Pros: "Everything! From ticketing agent to all the crew on our flight back were awesome. Thank you!"

Pros: "The flight attendants were amazing"
Cons: "Charging ports for devices"

Pros: "Llego a tiempo"
Cons: "N/h"

Pros: "that I was finally able to go home"
Cons: "Customer service was very poor. The arline could've notified the connecting flight that we had landed and to wait on us. Instead, the connecting flight was scheduled to leave at 9:50. I arrived at the gate at 9:49 and the flight had already left. In addition, the reps did not show and form of empathy that we had missed the flight, of no fault of our own. When asked to provide transportation the connecting flight, the rep acted put out and stated we would have to wait (mind you, the next flight wasn't scheduled to board until 1:44pm). I was then told, the rep was going to lunch and I would have to flag down a ride. Lastly, a $10.00 voucher was nothing considering most airport meals are over $10.00."

Cons: "The departure gate was changed four or five times, including after we had traipsed from one end of the concourse to the other, only to have the gate changed BACK to the one from which we came. This was at supper time; we wanted to eat in the terminal but were rousted from two different lines to change gates. We couldn't stop running back and forth long enough to eat! I got updated info more quickly from Kayak than from United, despite having signed up for email and text notifications and having the United app. Come on!! Eventually we were marched down to a narrow hallway, crowded with passengers from two other departing flights, held in formation by obviously harried gate agents and finally led outside to the ramp to board the plane. The worst boarding experience. Ever. Give me Southwest anytime."

Pros: "I’m handicapped and requested wheelchair assistance when I booked flight. Not once was it ready I had to ask for it at every leg of trip, going and returning. Took morning flight home to connection and when landed was told that flight was cancelled and rebooked my on another flight which was fine but didn’t have the seat available that was originally designated and the woman at customer service didn’t care. New flight delayed 3 times and I ended up being in Newark for 9 hours and got a total of $30 in vouchers, had anyone that gives these vouchers out bought anything in an airport before? And the $30 I did get I had to beg for as well. No more united for me thanks."

Pros: "Ol"
Cons: "Oi"

Pros: "Rude gate staff. They were being very condescending in their tone while saying perhaps appropriate information. This occurred starting when one woman got in line. The sign kept changing...her accharine like tone telling her that boarding would begin at 1130 was unnecessary. Communicating with foreign passengers whose flight had been rebooked to this flight was very poor. Instead of asking them for the name of their baby, the gate employee kept asking them for the lap child name! This occurred over and over until finally they asked for the bany's name. The lady who is from Chicago started practically wagging her finger and just saying NO! to bags that might be too large. How she did this was overly rude even when the bag fit in the metal sizer!"
Cons: "Sorry....above is what I did not like. I like that my bag was shifted away, tagged and put on board...made it to Rome! Flight staff very professional!"

Pros: "WiFi and entertainment on board the aircraft"
Cons: "All goof"

Cons: "After being so delayed on our first flight from San Francisco, I was nervous about getting to our connecting flight in Houston. We were assured by the flight attendant that when a flight is delayed and has connections, they communicate that to the gates and we would be fine. It was the OPPOSITE of fine. We landed with 10 minutes until the flight to Costa Rica left and they let all of us who were connecting deplane first, only to run full speed to a gate who’s plane left 10 minutes EARLY and decided that it was not going to wait for the 12+ passenagers who had no control of the delayed flight. My fiancé and I were flying to our WEDDING. So now I’m sitting here in Houston for a full 24 hours waiting for the next flight to take me to my wedding. The only “accommodation” united airlines gave us was a hotel. No compensation for the night we paid for at our resort in Costa Rica that we are missing, no upgrades to a better class on our new flight and no reassurance on how terrible they feel for this giant and heartbreaking inconvenience. I am furious."

Pros: "The crew was very kind, professional and accommodating."
Cons: "I paid extra so that we could have more leg room and be closer to the front of the plane yet upon embarking we were part of the last group to board. We sat in the first isle directly behind firstclass yet borded. virtually last. I was told by the flight attendant that because I purchased my airfare through Kayak as opposed to the airline was the reason behind this. I had no idea that this was the case and on top of spending the additional fee for upgrading, I was disappointed. I have a 0 star for entertainment because there was no N/A as a selection choice. There were no movies or entertainment aboard this aircraft."

Cons: "I had very little time to make my connection in Newark. Other airports/airlines have given me a short connection pass which has allowed passengers to make their connection with less stress. The security line inNewsrk was ridiculous. I spoke to a TSA agent who couldn’t have cared less if I missed my flight and a United representative who told me to “just try.” In the end, I had to ask other passengers if I could go ahead of them. While I made my flight with a few minutes to spare, the process could have been much easier and the United Rep could have done more. He could have just called the gate at the very least to let them know I was coming. Apathy is not an indication of good customer service."

Pros: "Terrific Gate Team in Houston, who were extremely helpful with my current disability (my foot is in a walking boot). Gate agent immediately approached me once I got to the gate (via wheelchair) to see if I needed anything else. Then she took it upon herself to move my seat so that I had an empty row on the flight to prop my leg up on the flight, which was excellent customer service. She anticipated my needs & exceeded them. She signaled for me to board early, so I had enough time & space to get down the ramp. Gate agents like her are hard to find these days. I wish there were more agents like her. Flight to Indy- Plane were more spacious between the seats. My knees had 6”-8” between them & the seat in front of them. It was a new plane, so if this is the direction that United is going with their aircrafts, they will have lots of happy flyers."
Cons: "It was recommended to download the United app for free inflight Enterainment once I purchased the inflight WiFi. After purchased, none of the movies or tv shows would play. It seemed like slow WiFi was making it impossible to utilize the Entertainment promoted by United."

Pros: "There was a fair amount of leg room."
Cons: "Boarding could be a little frustrating because groups 3 4 5 were 1 lane and there wasn't a lot of room in the airport. Also, there wasn't a lot of time to get from one side of the airport to the other to stop at the restroom and get a real meal, since there was nothing served on the previous flight. Due to turbulence there was nothing served on the flight, which is beyond the control of the crew. They knrw ahead of time about the turbulence, perhaps they could have quickly passed out pretzels or cookie before the flight took off."

Pros: "I had no problems the gate agent was very nice and I did get the basic economy which that only did I have to pay for my bags but I also got the last seat in the back in the corner which is OK I guess I’ll pay more attention to the fair I still probably saved a little money but I don’t know that I save that much I think that sometimes the boarding agent needs to pay attention to the carry-on luggage for sure bring a lot carry-on luggage which doesn’t allow for others to have carry-on luggage who were in the later groups and then they get penalized with their bags being checked as there’s no more room and they’re not basic economy but other than that I like taking United they have nonstop service between Orlando in Houston and it’s been a wonderful experience most of the time and I think the airlines do a pretty good job considering the traveling public themselves to be very challenging at times professionalism and courtesy works both ways and unfortunately people buy tickets and think that it’s a one-way street. they then run to the media who loves to make it about the big guy versus the little guy anyway good job united and I will continue to fly you when you’re the most appropriate carrier to get me to where I want to be."
Cons: "Nothing I just need to pay more attention to my ticket purchase I didn’t realize it was a basic economy until after I bought it which meant I had to pay for my bags which added $50 to my fair which wasn’t that big a deal but then I got a seat all the way the back in the corner which really wasn’t that bad either but if I went to Carrynon a bag I was allowed to do so"

Pros: "We had an aisle each! The staff were friendly too."
Cons: "A slight delay"

Cons: "United was unorganized and they acted as if these cancellations were no big deal. Those two days that we missed could have been spent at work. Now I have wasted PTO time that I can't get back and wasted money at our resort that I wasn't able to get back. One of the agents at Bradley International Airport Sammy put her hands on my friend and screamed in her face USING FOUL LANGUAGE with a line full of people and their children waiting to check in. It was unprofessional and uncalled for. We did get police and management involved. The overall experience was terrible."

Pros: "The crew was the best part of the entire awful experience. The pilots let people tour the cockpit and the stewards were very accommodating considering their rules and restrictions. With so many delays, we were able to disembark the plane and come and go as we needed till we were able to finally board for takeoff."
Cons: "We all received updates every thirty minutes with a new departure time and each time we were supposed to depart, there was another delay. The first delay was caused by a seat cushion floating device not being on the plane (hour delay right there) and then for the next three and a half hours, we all were constantly being delayed due to rain. The rain was not their fault but had that cushion been properly stocked on the plane, we would have missed the storm and been on our way. A two-hour flight became an eight-hour hell. Not to mention, the plane itself smelled like a seedy bar bathroom, I had to tuck my legs underneath myself because there was absolutely no legroom, and my row mate was a belligerent drunk. Getting home at 5 am Monday morning and going straight to work was not ideal. Would have been nice to be home on the same day that my flight was scheduled."

Pros: "NA"
Cons: "I had to be switched to a different airline, arriving 3 hours after I was supposed to I was late to my grandmother's funeral and had the most difficult time even arranging this, as the rep rebooking was adamant about me getting on the next United flight 12 hours later Then, my $310 luggage failed to arrive and I had no clothes to wear to my grandmother's wake. When it did arrive, my suitcase was broken. I tried filing a claim with United and they dismissed it and stated that they were not responsible - a recurring theme from this entire experience"

Cons: "I got late to my next flight !! I loose my flight ."

Pros: "Nothing."
Cons: "The Capt. Lying to Us and after 40 minutes sitting on the rap being held. The Captain came on and said the delay was Dorothea baggage boys loading the plane aft heavy and incorrectly loaded they had to totally remove every bag and reload the entire baggage and move most of the bags to a forward compartment . Many passengers wanted off but they crew refused Another reason not to fly United I am cancelling my return flight an returning on another airline! United is e worse airline in business today. Do not book on United Everett Johnson Bellevue, Washington"

Pros: "I liked how there were some (very few) staff that were friendly and helpful. They somewhat eased the nightmare a bit"
Cons: "There were so many delays that could've easily been avoided. To make matters worse there were two United attendants at the gate hastling every passenger preboarding. The two women were so rude and confrontational. Then I board the plane that I had to be rebooked on because of the delays I missed my connection .. and didn't even get the seat I chose. A woman sat in my seat and refused to move, leaving me with a middle seat next to a lady who was so mean. She kept making rude comments to me throughout my 5 hour flight, and proceeded to get intoxicated. I didn't get home till almost midnight..when I should've been home by 9."

Pros: "The flight attendants"
Cons: "Well no movie screens, and when you get on the plane they say there is internet movies, but you need to download the ultimate app for United to have it work!! The internet was so slow I could not download on my iPhone 7 Plus with 256 gigabytes and well No Movie!!!! It is the first time that I have not watched or played something in maybe 40yrs!! Also I asked for a seat that would recline and they gave me the only seats that do not because the emergency exit was behind!! The had no sandwiches or salads, they only had chips, crackers, etc"

Pros: "Thanks for the ONE toffee cookie at the beginning of the 8 hour long flight."
Cons: "I have NEVER flown on an international flight and NOT received a complimentary meal or two...When I'm flying for 8 hours. On top of that the seats were very small and uncomfortable. I shouldn't feel a person grabbing a magazine or pulling down a tray when I'm sitting in the seat in front of them. There was one younger African American flight attendant with a light brown, long curl wig that didn't look like she wanted to be there. You can tell by all her eye rolls, sighs and not responding back to numerous thank yous given to her. I couldn't consistently watch a show or movie for 3 minutes thanks to the wifi and or app on MY Samsung tablet....it's SO sad that you guys couldn't have them already installed like other airlines. This airline is already in hot water, I expected MUCH better customer service. I will do my best NOT to use them again and tell others to do the same."

Pros: "First flight delayed once board to check a broken light. Then waisted 40 minutes taxiing on tarmac in Houston because they couldn't find a gate. Missed our connection. They put us up in a low end hotel overnight. Then we had our morning flight again delayed as we waited for planes to the take off, so further delays. Arrived in Costa Rica 1 hour late. Now with too many other flights so immigration packed and took another hour and twenty minutes (when we finished there was only a 5 minute wait). Thanks United"
Cons: "Coffee and cookies. Moscow mule"

Pros: "The flight took off and landed on time."
Cons: "When I went to the gate in Houston to get my boarding pass for my second leg, the lady at the gate counter yelled at me because I didn't know my seat assignment even though I had already explained that I didn't know because I didn't have a boarding pass. On my original booking, I had chosen my seat to be a window, but when they rebooked me they put me in a middle seat even though there was a completely empty row in front of me. Then, to top everything off, they forced me me check my rollerboard carry-on because they said there was no more room on the plane, but when I got on I could see multiple spaces were still available. Another passenger and I were left to wait nearly 5 minutes on the jetway while the gate counter rep went to print our checked luggage tags. I asked the stewardess why I had to check mine even though there was plenty of space, and she said "it's hard to tell sometimes how much room we're going to have left." She also didn't offer any apology. All in all it was a terrible experience. I had to wait unnecessarily at various points of the travel process, had to endure a layover that was more than double what I had planned for, was forced to check my carry-on at the gate, and worst of all I missed a really important meeting. United obviously does not care at all about economy customers. Don't trust this airline! Book on Southwest or JetBlue - they actually care about customer retention!"

Pros: "From the Take off location in Low Angeles the United personnel was terrific...my parents both have health issues and the wheelchair..go cart service was great..."
Cons: "When returning from Houston to LA...i appreciated that the wheelchair service was ready when they arrived....what i didn't like was that as we entered the elevator one of the workers made a comment to his partner that there was to much weight cause the elevator made a certain noise...but not as if he was concerned more jokingly...my mother is heavy set ...she and our party thought that was rude and unnecessary...they both looked at her...i was going to bring it to there attention, but what good would of it done...so please address it....there were 2 gentlemen...one pushing my father which was a Hispanic male and the other was a black male pushing mother...the one who made the comment was the Hispanic male....and another problem was the airplane was very warm..."

Cons: "I didn't receive any notification that my second flight was rescheduled. The airlines had all of my information and I verified it was correct; however, the airlines did not know why I didn't receive a notification. Also, I spent more than 14 hours trying to get home. What should have taken 5 hours ended up being 14 hours with12 spent at one airport. I'm exhausted, fatigued, and annoyed with how this day is going. I thought I was going to be on the next available flight, but that meant one of four standby personnel on a flight overbooked by 2 people. But hey, I still have my health"

Cons: "Because the flight to Houston sat on the tarmac for so long, no one was able to get food in the airport before boarding this flight. I was at the back of the plane and there was NO fresh food available once the flight attendants reached the last 6-10 rows. Unacceptable that there is not enough food options for all passengers. By the time I landed in Panama, I had not eaten for 13 hours."

Cons: "Both flights were INCREDIBLY delayed. First, the flight from San Jose was delayed 1.5 hours because they were "waiting for the aircraft." After everybody finally boarded the plane an announcement was made that somehow the luggage crew had damaged the cargo hold, and that everybody would have to deplane. It would take 45 minutes for maintenance crew to arrive to assess the situation. People got up, got their luggage out of the overhead bins, and started moving to the front of the plane. The pilot then came back on the intercom and told everyone they would have to return to their seats. Roughly an hour later we finally took off. It would have been the decent thing to do to AT LEAST offer the passengers something (i.e. comp drinks or snacks), but the cheapskates at United DIDN'T EVEN APOLOGIZE. Multiple people missed their connections. Fast forward to IAH--> SAT. Another late flight. This time, everybody boarded the plane only to be informed that due to a problem with the plane's computer everybody would have to sit on the plane while they "rebooted" its computers. This was done TWICE. UNITED AIRLINES, GET IT TOGETHER. There is a very good reason you are consistently ranked one of the WORST US-flagged carriers, which makes you one of the MOST HATED AIRLINES ON THE PLANET. I really and truly pray that the US airlines and their lobbyists lose their battle to prevent foreign flagged carriers from operating within the US, because you all deserve to go bankrupt."

Pros: "I survived."
Cons: "Just before takeoff we had to abort and the crew slammed on the brakes. It was entirely frightening. We sat on the runway for a long time after that while the crew did not have clear answers for what was happening or why. Several things happened while we were on that plane that were unnerving for the passengers. So much so that at least one passenger threw up. Very scary. We did end up taking that plane on to our destination two hours later, but it was the worst flight experience of my life."

Pros: "The crew was very friendly and efficient. They were extremely helpful with our requests. The entertainment was good, I was able to watch a movie the whole flight home."
Cons: "We were expected to land at 5pm and did not land until 5:20pm. Upon arrival, the line to immigration was ridiculous. The machines were super slow and kept freezing. It took an hour before we could get to the X-ray line. At this point we had already missed the original time of our flight. Luckily the flight was delayed 30 minutes. After going through the x-ray machines we ran to our gate only to find out it had been changed and delayed again. We made it to our flight which was now rescheduled to depart at 7:23pm. After sitting in the plane for 45 minutes we did not depart until 8pm making our landing 2 hours after the original time."

Pros: "The associate at the desk confused my flight for the next flight. I was given the wrong information and I watched my plane depart from the gate. Upon realizing that employees of that gate had left, and we're not coming back, I had to ask passing personnel about my flight to find that it left already and that I had already been rebooked without being notified. I now had to fly from Houston to Chicago to Nashville. The new flight boarded almost 2 hours later than expected, and upon landing in Chicago, I had already missed my connecting flight to Nashville by 35 minutes apparently. Unacceptable."

Pros: "We were early for our flight. The flight was canceled 30 minutes before boarding, with no reason. United handed us a card and told us customer service would help us. Although we were booked on a flight the next day, it was on AMERICAN with a connecting flight. We waited in customer service line for an hour, to be told we would get only a discount on a hotel for the night. Not 100% paid for. We then waited another hour to be told our bags were already at our destination. No food vouchers. Just a goddamned headache. Horrible."
Cons: "Nothing. Boo on United."

Pros: "I thought the newer model 737 with the ambient lighting and redesigned overhead compartments gives the plane a less claustrophobic feel. The pilots did a great job navigating through potential turbulence and the flight crew was attentive and on point. A better experience than the crew on the flight from Seattle to Houston four days before. It is my understanding that Continental crews remained intact upon the merge and my assumption was this was a Continental crew versus the United crew that was not as good."
Cons: "The boarding process with the arbitrary assignment of boarding group 5 giving us no chance to bring our one bag on the plane. There is no real enforcement of the carton policies of these airlines which makes it frustrating for those who follow the rule only to be punished and forced to check the bag and go through baggage claim."

Pros: "Nothing actually except it was on time.. I do appreciate being able to bring my little dog on board with us although it cost alost as much as another seat. Thanks for letting us bring her."
Cons: "You put us all in very back seats and I am clostifobac.. It WAS HORRIBLE EXPERIENCE... LOuD AND NO RECLINING AND IN A CORNER.. OMG had to stand up most of way to keep from freaking out. And.. I HAD RESERVED MY SEATS..MAKES NO FRICKEN SENSE.. The tkt guy was rude when I told him I reserved our seats and now we are all 3 scattered everywhere alone. I think that's WHY HE PUT US IN THE VERY BACK BEING HATEFUL BECAUSE I WAS NOT HAPPY THAT UNITED DECIDED TO SEPARATE US FROM ROW I TO 30.. Also I am paying to bring my children to Mexico and I can't get points for it. Just sayin..."

Pros: "Finally got onto the plane and the rest of my experience was much better."
Cons: "When i got to Houston, the monitors were down, getting help from United was not easy, was passed off to many people and finally directed to the ticket counter. This was my first time in Houston and the gates were a bit confusing. I was in B area of airport for my tiny plane. I was told where to go with the wave of her hand and she did not want to be bothered more...got to the gated area and the agents there were way too busy chatting to be bothered. On my return trip home was better because i now knew the layout. I am sure my next trip will be improved."

Cons: "My flight was canceled and I was never notified. I never got a text or an email. I was also allowed to board the wrong flight, and sat there until another customer boarded with the same seat assignment. If that hadn't happened, I would've flown all the way to Oklahoma on the wrong flight, with no luggage. Not to mention, it's probably a lapse in security. That's how I learned that my flight was canceled.The United phone line was not helpful. Then, I stood in line FOREVER. After 2 hours of standing in line, they set up a dedicated line, and all of a sudden it was helpful. I'm never not flying southwest again. I'm praying my luggage makes it to where I'm going. AND no wifi on either flight. That really sucks."

Pros: "It was pretty cheap"
Cons: "Our flight was delayed because the pilot wasn't there. I feel like this sort of thing always happens with united. When I went to ask for help about my connecting flights I was treated like I was the one inconveniencing them. And the response I got was there's nothing we can do if you miss your connecting flight the only one going out today is at 10 pm but it's completely full already. I feel like it was the worst customer service and while I realize the lady I spoke to was probably not the one responsible for the captain being Mia she could have been more kind and more helpful by 100%"

Pros: "I liked that I finally arrived at my destination and that the crew did their best to accommodate the passengers."
Cons: "-The flight was delayed with only vague information given out at the gate. We were told three different times we would be boarding, but only to be told we were experiencing a delay again. + If the gate announcements included apologies with, or even instead of, the inaccurate boarding calls it would have made a difference. -The passenger compartment was about 15 degrees hotter than the airport and it never really cooled off. The front WC was out of service and created a long line for the only other WC on the plane, which you sometimes you would stand in when turbulence would hit. This was honestly one of the most uncomfortable commercial flights I have taken since 1991. I had to call out of work due to the stress the flight put on some of my joint injuries."

Pros: "Nothing! Rude people, rude service, smaller plane size, crappy food with a smell!"
Cons: "Everything! Rude people, rude service, smaller plane size, crappy food with a smell! Attendant even went as far as saying "This is why I prefer working with first class" to his co worker, making reference about a passenger. And even went as far as saying "I really need a drink after this one" when the passenger overhead his first comment and asked him why he's being so rude to her family and no one else. Also didn't bring us or the passenger behind us any water when we asked, and when asked again, he rudely said "You will have to wait, can't you see I only have two hands. I haven't gotten to your row yet" which he had, and passed, which is why the man behind us mumbled to us, and we made a request too."

Cons: "-Was a United flight despite being billed as Lufthansa, I always try and avoid United as I have had bad experiences in the past. -Was unable to choose seats online. -Upon check in was told that only middle seats were available for my partner and I away from each other even though we showed up 6 hours early in order to get good seats as we couldn't check in online. -We then paid extra to get seats next to each other (250 bucks) and the entertainment systems in those seats were broken. -When we told the flight attendant staff they said there was nothing they could do and were rude. -When trying to explain the situation to United Customer service they were also rude."

Pros: "Very clean."
Cons: "Crazy flight attendants. I've never seen people with less patience. Was snapped at for asking for tea when they were taking my drink "order", because she started rolling the cart away and didnt seem like she was coming back so the guy next to me asked if she had heard me. Lady rolled her eyes at me like a teenager and belittles the poor guy for a few minutes. Saw another flight attendant nearly get in a fight with another passenger because she couldn't communicate and wasn't on board with whatever the other flight attendants had told her to do. Probably time to discuss stress management or have some of these people take a break to decompress because it's stressful being trapped with a bunch of jerks who are supposed to be helpful"

Pros: "the ride was good"
Cons: "if you ask a stewardess if the airplane from Houston to Leon has a power source for the iPhones you get - scolded, "sir, this is not a 737". Really. Would I ask if i knew the particulars of all the plane sizes in your fleet. I asked because I needed one and do not study the amenities of each plane. Try some politeness with the "idiocy" of passengers slammed into a window seat by your automated seating computer. Next. To fill out the forms provide please offer a pen. You can put your name on it if you like, make it a gimme pen. I tried internet unsuccessfully, then joined United Club to get wifi, only to discover after too late its only at the airport; then tried go go wifi; only to discover we flew out of range, again no notice that there was a particular range - your inflight ap services are not friendly revealing the shortcomings of a purchase."

Pros: "The people were pretty nice. The cabin was quiet and dark for the long part of our trip. That was good because we were worn out from our stay in OKC. There weren't as many people on the flight from Houston to Seattle as there were on the Seattle to Houston part of our trip, so we were able to stretch out!"
Cons: "My chair was malfunctioning, and when the flight attendant asked me to put it in its upright position I could not comply immediately. I told her it was faulty, and she just kept saying push the button, which I was clearly doing. She didn't yell, but was stern and loud to the point where I started to become frustrated with her. At this point my girlfriend reached back and pulled the chair forward while I mashed the button hard. I don't feel like I should be the one held responsible for your faulty mechanism. I was already tired, uncomfortable, and she added miffed to the equation. We were already delayed and had to deboard and reboard after we had a 3 hour layover in the boring Houston airport."

Cons: "They cancelled my flight into Hartford. I got stuck in Houston then they sent me to Boston. My car was at Bradley international on Boston so I had to wait a few hours when I landed at Logan before a rental car became available, which cost me an extra 200 dollars. I rented the car and drove to Hartford (2 hours) to drop the rental off and get my car. Needless to say I was exhausted for work on Tuesday after getting home at 3am and traveling all day. My original flight from Houston to Hartford was suppose to land at 8pm at Bradley airport. I had several people I was on the trip with who also flew into Hartford the same day with similar arrival times at bradley who were on different airlines. They either had small delays or no delays at all. Extremely inconvenient the trip home was. Although I am all for safety first I am not sure why other airlines still made the trip or simply delayed the flights. Doesn't make much sense since I usually fly United and always consider them the benchmark of air travel. Thanks. Torry Gajda"

Cons: "Late departure - maintenance issues. When I arrived in Managua my luggage was lost. The United representative promised it would arrive 10 hours later at 9pm that night and he would have it delivered to me at my hotel that night. When we called to check in the status later that day we were told they had no one to deliver the bag that night (crazy because there are many drivers and taxis in Managua available that night) but promised it would arrive at 9am. 9am came and went and no bag. Wasted a holiday day in Nicaragua because had no clothes to wear to go on any tours. Horrible service."

"The weather could have been better but spirit handled it like a champ!!!"

"The airline changed the departure time in just a couple hours before the flight, causing confusion and resulting me to lose the flight. They gave me a new one but to days after the original flight."

"Had to rebook the return flight to avoid being stranded overnight at DIA. Wound up being stranded at LGA a day later."

Cons: "I feel like I am wasting my time writing here, cause I doubt anything will come of it. 1. Flights are not cheap!! “bare fare”??? 2. Gate closed around 1 1/2 hours before departure. WTH??? 3. Seating Is unbearable (uncomfortable seats no leg room) I felt like I was in a cattle car. 4. In a night flight why does the crew feel like telling us are cruising altitude and arrival time every damn 5 minutes(Is it illegal to actually sleep on your airline? Hence no reclining.) 5. For some reason there was no gate for us so we had to walk with a baby- Yes he’s cute I know! P.s. maybe if you start putting real seat pockets and reclining chairs the airport will give you a gate!!!!!"

Cons: "I came to LGA airport as Spirit airlines suggested time wise. Security line was moving slow. Made it to the gate 10 min before departure, there were already 6 passengers standing by the counter begging to be allowed on the flight since the security line 'snail' speed was to blame. One girl was already all red in her face from crying, another gentleman was taking pictures of the Spirit plane just sitting on our gate. He was posting it to the social media to leave his comments of how ridiculous all this ordeal was. We asked , explained, begged to be allowed on our purchased flight, but employees at the gate (for 1:30pm flight to Dallas, on Sunday March 25th) would not hear any of it. They were all ' politely' saying 'would you like to be put on our next flight to Dallas this Tuesday?' ( you are freaking kidding me I thought). Our plane just sat there for at least 15 more minutes. We were all watching it and couldn't believe this. We all could have already been inside of it. I fly American Airlines all the time, I've seen them allow customers on board even after the passenger list is printed at the gate. They allowed me also one time to be let in at the flight once the gate door was closed ( I had a quick connection in ORD and it was hard to make it on the other end of that airport). I should have flown with American Airlines again instead of Spirit. Spirits' cheap prices are not worth the hassle. Even one airport security employ commented how she 'hates Spirit airlines,' which really alerted me at the time, but now I completely get it. Oh, and I had checked luggage to Dallas, I paid for it on Spirit website. I regret every single dollar I gave them for this trip. All of my family, and friends I've informed of this, are staying away from Spirit Airlines from now on. And we travel at least once a month. I'm afraid we will not do business with Spirit airlines again."

Cons: "I was traveling with my 1 year old on my lap and they assigned me a middle seat. Before boarding I spoke to the agent at the gate and was told the flight was full and that he couldn’t change it. He then proceeded to tell me that they could upgrade my seat for a charge of $75 I said no. He then said that if I changed my mind during the flight it would be more. While in flight I went to the bathroom and saw the two back rows were completely empty and there were 6 other open seats in the isles and window that were not the extra room ones."

Pros: "I liked the service person who maintained a decent attitude."
Cons: "Not knowing what was going on. Not having received notice before arriving at the airport. The 1 carry-on $55 fee is ridiculous. Being directed to United as a replacement without being told it would be 30 mins before the change showed up in their system, trekking all the way over, having them tell me something was wrong, trekking all the way back to Spirit, and then having a different service person snap at me that that was normal, as if 30 extra minutes and unnecessarily going back and forth wasn't anything to do with them. This is my second such experience with Spirit."

Pros: "The crew was very pleasant!"
Cons: "Initially the price was much lower than other airlines but you end up having to pay extra to reserve your seats (i was traveling with a group so we wanted to make sure that we sat together) plus you have to pay to check a bag (40 lbs or less) OR to carry on. By the time we paid all the fees we realized that we could have gone with a better airline because the price ended up being about the same when it was all said and done. On top of all that, there are no complimentary snacks or beverages (not even water) so bring snacks before boarding the plane. With all that said, the flight crew was awesome and really nice/helpful."

Pros: "On my way to Myrtle Beach the crew was great, lively and accommodating. Unfortunately, it was quite the opposite on the way back to NYC."
Cons: "I flew with my ESA. At Myrtle Beach through the check in to the flight, to take off the validity of my ESA was questioned. At check in my letter was passed around numerous time to see if it would suffice. It clearly stated why I needed my ESA. I was also asked in a very professional way if this was valid before one man gave the green light. I didn't feel comfortable disclosing details of my reason for my ESA, or the fact that it was questioned in general. This was a first as my ESA has flown with me through many different airlines, and my condition, paperwork have never been questioned. In addition on the plane I was told my ESA could not be on my lap and had to be under the seat. What is the point of the ESA? Ultimately once in the air I kept my ESA on my lap. This was a point of contention as the attendant kept coming by and asking she be secure under my seat. Truly an awkward, uncomfortable experience."

Pros: "NOTHING"
Cons: "Flight was at 6:30 I arrived at 5:00 and was waiting on line to check in and told me it was to late- even though I was on time ! I missed my cousins wedding and had to pay a fee of $100 just to jump on the next flight! I wasn't the only person either there was 7 more SPIRIT CUSTOMERS with the same issue- it seem like they were over booked and didn't care ! On top of that my small carryon bag was 100$ for round trip- that's insane! Spirit check in worker we're so rude and nasty and didn't care about their customers! Spirit airlines should be shut down- they steal and play with there customers! I DESERVE MY MONEY BACK OR THE FEE WAVED BECAUSE THIS WAS THE WORST EXPERIENCE EVER ! My number is 6317454033 klyn thank you"

Pros: "I booked this flight late but paid through the nose. A long lay over When i asked where the sound tunnel was at the Detroit airport, Spirit employees said I couldn't go there WRONG! I went and it was fine. This is one airline you do not want to book last minute because they charge you top dollar and then it's a middle row seat, ($20 to chhose your own seat) NOTHING is complimentary, snacks, drinks or even water. Employees ill informed and not helpful but they smile right at you while their saying it."
Cons: "Everything"

Pros: "Nothing."
Cons: "first time on spirit. I had no idea that I had to pay for carry on, and pay to get a seat assignment prior to boarding. I opted for general boarding, after paying $55.00 for a small carry on. with the added fees, their ticket price is not that much cheaper than a regular airline. I sat in the very last row. The seats were completely different in the last four rows than the rest of the plane. They were smaller, thinly padded, and the tray table was a metal plate that flipped down. I felt like I was on a folding chair. there was barely any leg room. i was twisted up like a pretzel. Although the flight left and landed on time, it was extremely uncomfortable. Next time I will think twice before booking on Spirit."

Pros: "flight was ok"
Cons: "no snacks. all to be paid separately-additionally"

Pros: "THEY DON'T GIVE WATER? THAT SEEMS MEDICALLY UNSAFE ON A 3 HOUR FLIGHT. THEY CHARGE FOR CARRY ONS? HONESTLY IVE FLOWN HUNDREDS OF TIMES IN MY LIFE AND NEVER BEEN SO PISSED OFF WITH AN AIRLINE. I AM ALSO UPSET THAT KAYAK EVEN CONTRACTS WITH THIS AIRLINE. WHAT A SHAM. I PAID 55 DOLLARS TO BRING A CARRY ON ONTO MY FLIGHT. NEVER AGAIN. I WILL PROBABLY AVOID USING KAYAK AS A RESULT OF THE FACT THAT YOU ALLOW YOUR CUSTOMERS TO EVEN COME IN CONTACT WITH THIS RIDICULOUS EXCUSE FOR AN AIRLINE. PLEASE FEEL FREE TO CONTACT ME (SORRY FOR ALL CAPS, I REALLY HOPE YOU DO SEE THIS AND THINK ABOUT IT)"

Pros: "Nothing. There was nothing good about this. The people at the desk did the best they could, but they work for a terrible company."
Cons: "It's bad enough that they canceled the flight (which ultimately went on to LV and then OAK) without any warning minutes before we were about to board. But then they refused to let us go on the first leg of the flight (to Detroit) by having already removed our bags from the plane without asking. Then, to top it all off, their next available flight was 2 days later! I'm out the money for cab fare, hotels, and the money I missed from having to take a day off of work to book a flight with another airline (United, you saved me, and also didn't charge money for a glass of water!). If Spirit wants to reimburse me for all that, it would definitely change my opinion of them, but I'm not holding my breath."

Cons: "I gave Spirit a second chance after a bad first experience last year. I shouldn't have. I was charged $200 to change my flight after realizing that I booked the wrong day and was trying to get home to Kansas City for a funeral the next day. I received zero assistance. I had no choice since it was a death in the family, but I wish I would have had a different option and not flown Spirit. The flight itself was awful too - smelled bad and there was a fly flying around the entire time. Just bad."

Pros: "NOTHING!"
Cons: "There were 5 of us who were trying to print our boarding passes. We were close to the 45 minute cutoff but there was still a man there who could've helped us but he insisted that there was nothing he could do! We walked around the freaking airport and no one could help us. We called the 800 number, no help. They even wanted us to buy a WHOLE NEW TICKET, with NO discount! Never again will I fly Spirit. Found a cheaper, nicer flight with someone else AND they didn't charge for everything like Spirit does! Ugh. Worst experience flying EVER!"

Pros: "The people were great, uncomfortable little seats, ridiculous "tray table" big enough for half a sandwich or a drink, not both. Rubber bands instead of a pouch? Ridiculous charges for carry on, head stewardess thought she was a comedian, not funny & really unprofessional. bathroom out of order, empty bottles & wrappers on the floor & on my seat- all in all, adding in flight delay, an utterly disappointing second chance flight on Spirit. Please go out of business & leave the job to other companies not out to make your profit by treating customers like cattle."

Pros: "The crew was nice, I guess."
Cons: "It started with my flight being delayed a literal 6 times throughout the day, it was the last flight of the day. I checked in the night before and saved my boarding pass as a PDF since I don't have a printer. When I arrive over an hour before my latest and most stable delayed time, I'm not allowed to print a boarding pass at the kiosk and am directed to speak to someone at the desk, but lo and behold, they've already left for the night. TSA tells me they can't let me through because of course Spirit boarding passes aren't scannable. When I speak to the Spirit rep in baggage claim as TSA suggests, she tells me she can't help me, can't print the boarding pass, and that I had to call reservations to REBOOK my flight because I was "late" for a flight that I already checked in for and was still over an hour away from leaving as far as I was updated. Two other men were in the same situation and we basically had to beg people in Southwest to let us print our boarding passes so we could get on the flight. I was successful but I don't think my comrades were because of course when they logged in to Spirit, they no longer had access to the boarding pass, despite also checking in online earlier. When I get through security and the gate, I find out the flight is leaving 40 min earlier than any flight status update reports. NO notification anywhere. I was so hesitant to fly Spirit knowing their history with others but I was going on a < 36 hour trip wanted to save $. Spirit will never receive my business again. They intentionally create systems to inconvenience people and provide poor customer service."

Pros: "I didn't like anything."
Cons: "The flight attendants were very rude. I asked for the manager's name and one of the attendants actually said if I want to know his/her name, I would need to go outside. I purchased the flight specifically for the inexpensive price only to be told there will be a charge of $100.00 for my carry on bag. The rude male attendant advised that it is written in fine print, which I did not see because I purchased from a third party company. I travel frequently and I have never heard of such rules. Then again, I have never traveled with Spirit nor will I ever again!!! You get what you pay for."

Cons: "The staff is horrible. Maybe because this is the first time I fly with Spirit Airlines, and I always fly with Delta and start comparing. The staff very unorganized and SPIRIT AIRLINES is full of HIDDEN FEES. Yes, it might say it is a cheap flight but adding carry on bags for $100 whenever the people in the front desk dont tell you what is available for you, and found out at the gate that you have to pay $100 for holding up the plane when they are still boarding?! Overall horrible experience and will never flight with spirit airlines! Even if they gave me a free flight I wouldnt fly with them."

Pros: "Very little."
Cons: "Usury charges for all services, including seat changes, carry-on prices, lack of complimentary snacks & drinks on board. Major complaint. Long delays (hours and hours). Both flights. One 6 hours delay. Another, 4 hours delay. No prior notification. Passengers were forced to spend down time at the airport gates or be charged for finding other flights on nearby airlines with more timely departure. Just for the record, I will never fly Spirit Airlines again. I didn't save money and I didn't enjoy 10 hours of wait time with not believable explanation. (Sent for another plane to fly the route -- same excuse on both flights) Additionally, check in was ridiculously slow. Two clerks to manage hundreds of angry people. The equipment problem that was used as the excuse to send for another plane was justified by the clerk who was checking me in answered my question with the following statement: "You wouldn't want to fly a plane that could fall out of the sky, right? There is no reason that person should be handling customers. That kind of 'in your face' response to an inquiry about a 4 hour delay is unacceptable. We should have been compensated in some way other than be told 'take it or leave it, at our expense. In this case, an 8:55 p.m scheduled departure delayed to 12:30 a.m. boarding time would have gotten us to our destination (LaGuardia to Ft. Lauderdale) at 3:30 a.m. Our pick up plans would have to be scuttled. That, Spirit Airlines is unprofessional and unacceptable. For me, in my first attempt to fly with you, ended any further booking on Spirit Air. With this kind of performance, you will fail. (P.S. I happen to fly a lot and am a million mile customer on American Airlines and a steady customer on Jet Blue. I'd like my survey review to be forwarded to somebody who will actually see it. A response would be appreciated. Barbara Pesin bpesin@gmail.com 631 - 766 - 4449"

Pros: "I got on the flight eventually and made it home to Dallas."
Cons: "The crew was extremely rude. My flight was delayed and I received many notifications notifying me of the time change. I arrived with plenty of time to get through security for the new time of the flight. When checking in however the crew told me that I had missed my flight. The plane had not left, the doors weren't closed, and the flight hadn't even boarded. I was devastated. They said I couldn't get a refund and there was no way they could let me board, I needed to arrive an hour early before the original time not the new time. Eventually I was able to speak with a manager after 4 other people arrived with the same issue trying to get on the flight, and I got on the plane. The ticket agent that I initially spoke to was incredibly rude though and had no compassion, nor did she even attempt to do anything to help me. Will not be flying spirit again."

Pros: "My flights to and from Chicago were mostly fine. We left and arrived on time, the crew was courteous. Totally met expectations for a budget flight."
Cons: "I lost my ID on this flight, and Spirit took zero action to help. I called, emailed, tweeted, submitted a form through the website. Nobody answered, for days. I finally went to the check in desk to speak to someone in person, and they checked to see if anything had been found. They said it hadn't, and there was no followup, at all. Nobody even took down my contact information in case it was found. Obviously it isn't Spirit's fault that I lost my ID. However, how they respond or fail to respond to their customers is totally within their control."

Pros: "I selected random seating and got the 2nd row. Lots of leg room but the sides of the seat were quit constricting"
Cons: "The lga terminal is terrible, a.c was extremely poor, not enough seating, food options are terrible, and communication from the actual gate was worse. It's tucked away in the corner and there wasn't enough seating so I had to sit in another section therefore I could never hear any announcements, even though I gather there weren't many made even with an hour plus delay. Also, I am 6 months pregnant and travel quit a bit for work. It amazes me how flight attendants do not offer to assist with putting up my luggage. I never willingly chose spirit as my airline, I will do anything in my power to fly another but it just so happens this week was drastically cheaper so I had to select your airline and I am definitely not willing to do so again"

Cons: "I booked my flight months in advance for a special occasion for a good friend's wedding. Only a few hours prior to the scheduled flight I discovered that Spirit airline charges money for CARRY-ON bags. I went on the spirit airline website to purchase a bag and check in and discovered my flight was delayed by 2 hours. I called spirit airlines and was advised that if I purchase the carry on bag on the phone it's an additional $55 per trip - or $110 total on top of what I paid for my flight. I was also advised that the airline was delayed due to "traffic control". After the phone call I gathered my belongings to leave for the airport and, just moments before leaving, I checked the status of my flight again and discovered that spirit CANCELED my flight. There was no bad weather or other circumstance that would explain the cancellation. I called spirit airlines, once again, and was advised it was canceled due to the traffic control center. Then they advised me that there were no available flights to my destination until the next EVENING, which would cause me to miss the entire event! Spirit customer service was incredibly unhelpful and rude. I explained my situation and the importance of my event and the only option they gave me was a flight that would essentially miss the entire event or a refund. I even asked the representative to look for flights that depart in three (3) surrounding STATES that I would drive out of state to make the flight. The agent said no flights were available and they were all booked. I informed the agent that the refund would not cover the cost of a new flight, as the flights from other airlines now increased to nearly $1,000 and spirit's notification was so delayed that it was nearly impossible for me to make it to other airports. The agent said he would refund my flight, which would take weeks, so I could not even use those funds for another flight if I wanted to. After he refunded my flight, he tried to transfer me to the credit department to "apply for a spirit credit card." I was shocked by his insensitivity and asked him "why would I want to apply for a spirit airline credit card when this was my first experience with spirit airlines and you unilaterally canceled my flight and ruined my weekend and could not get me on another flight?" Instead of being accommodating or providing proper customer service, the representative HUNG UP ON ME! This was a huge warning to me and a terrible lesson to learn: DO NOT USE SPIRIT AIRLINES."

Pros: "I literally hated everything from boarding to picking up my baggage"
Cons: "The most uncomfortable seats, nothing on the plane is free (soft drinks, snacks, everything costed money). We waited 35 minutes for our bags to be put on the belt.. The plane was old and decrepit, no tvs or any sort of entertainment. Our flight on the way home was cancelled thank god I bought flight insurance because spirit airlines is BS. I'm surprised they're still in business. Oh and I had to pay for my effing seats AND my baggage, including checked AND carry on bags. I'm never giving this airline my business anymore and I suggest all of you do the same!!!!"

Pros: "nothing"
Cons: "I received a confirmation email that the flight was on time 3 hours before it was scheduled, so I left my house for the airport. Upon check-in I was notified the flight was cancelled. I asked to be put on the next flight to my destination, but Spirit advised there was not another flight until 6:30 pm that night. My original flight was scheduled for 8:30am. I also asked if there were other airlines they could book me on, and the Spirit representative said no, they could not put me on another airline. Additionally, my American Airlines return flight had to be cancelled since I was not going to make it. It was already too late to cancel that flight unless I wanted to pay a $200 dollar fee. All in all, a net loss of about $900 due to the nonrefundable return flight, cabs booked to and from the airport, and the nonrefundable hotel- since the cancellation was so last minute. Terrible experience."

Pros: "Nothing"
Cons: "Flight cancelled an hour and a half before departure. Lying crew members said it was weather related to avoid having to place travellers on other carriers. Nasty, no help, said they could get us to our destination 2 days later. We rented a car a drove 12 hours instead, arriving home at 3:30am. My sons friend, who was flying with us to attend camp for 4 days, is now not here. They ruined the experience for both of them. Agent said there was a full ground stoppage at LaGuardia. Bulls--t. The Delta flight scheduled for the exact same time on the exact same route, took off and landed no problem. NEVER fly Spirit!!!"

Pros: "Nothing bad happened on the return trip."
Cons: "Let's start with the cancellation of my flight from FLL to NYC. You alert me at noon that my 4 PM flight will be cancelled. Thanks, I swear I hadn't booked off early from work and made my way up to FLL so I could beat the holiday weekend traffic. But it's not just my flight to NYC was cancelled, you didn't have any flights leaving South Florida to NYC, or Philly for that matter (trust me, I asked) for the customers who were stranded. So myself and the friendly employee at the front counter finagled me onto an 830 flight to beautiful Atlantic City, where I could then catch a Greyhound to Manhattan later that night. Well, instead of catching that 8:30 flight, it gets bumped until 11. Beautiful. I land in Atlantic City, with a bit of time before my Greyhound because I didn't want to cut the original 11 PM arrival time short, which seeing as I landed around 2:15 AM seems like it was a great decision. I guess I did luck out that there was another Spirit flight to NYC from Detroit that was rerouted to Atlantic City, who you rented a bus for. I managed to catch a ride on that bus with the passengers who were stuck in AC for 2 hours and made it to LaGuardia at 4:30 in the morning. Throughout this whole process, there was nothing done to try to make the journey more enjoyable. I would've settled for a couple of drinks on the plane to be honest, it would've shown some effort on your behalf. So no, I did not enjoy my flight up there. And the fact that my positive statement above was that literally nothing went wrong is meant to be read as a damning indictment of the service I was provided by your company."

Pros: "Horrible. Filthy seats and plane. Was told "get off plane and fly with another airline if you don't like it" several times by attendant just for asking for something to clean seat and floor with myself. Then I was thrown off for objecting to such disrespect ful treatment. I will pay triple, double, quadruple to fly with another airline from now on. This airline and its employees are beyond rude and disrespectful. Do not go anywhere near this company. I was warned not to fly with them and I thought it could not be so bad. It was 100 times worse!!!"

Cons: "The flight attendant, Melissa, was rude, intrusive, and personally crossed the line. First, she rudely interrupted a personal conversation about the poor service upon boarding the flight and my concern that I had medicine still in the bag they had just snatched away from me and shoved into the overhead bin. As we spoke she Injected herself into our private conversation, asking in a condescending tone "excuse me, what was that?" with the ploy that she "thought" we were speaking to her although my partner and I were speaking in a quiet whisper very close to each other and she was two seats behind us. Then upon ordering a glass of wine from a male attendant and waiting patiently for it to come, Melissa approached me and expressed "concern" about what medicine I was taking and if I should be drinking. When I assured her that I had been prescribed this medicine for many years, was familiar with all of its side effects, that it was ok to have a drink while taking it, and was capable of making my own decisions, she stated that she was "worried" it may make me drowsy and that she would not serve me if that was the case. After this exchange I felt offended and violated. The medication I am on is of no ones business but my own and the doctor who prescribes it to me. I was a polite and rule following passenger who was singled out because I expressed my unhappiness privately to my partner. I will never fly Spirit Airlines again because of this incident and was very upset by her judgement and personal intrusion into my private conversations and medical concerns."

Cons: "Spirit airlines claims it has the lowest fares. I had to pay more for this flight than my Delta flight. I was not impressed with the fact that you have to pay for your seats ($10) if you want to know where you're seated when you check in. That doesn't even make sense. Then you have to pay even for water! For goodness sake on a two hour flight that was already delayed by an hour they had nothing complimentary to give us. I was freezing the entire time back to Chicago. In fact I was very uncomfortable because I don't think that the seats even went back. I felt like I was hustled by Spirit airlines and will choose not to take them ever again."

Pros: "nothing"
Cons: "1.- the charged me for my small carry on 2.- terrible seating,,.. so uncomfortable 3.- unprofessional staff 4.- no complimentary service at all.. fly attendants are there for nothing you have to pay for even a glass of water 5,- check in line are for ever.. if you want to check in online is so complicated (i always check online with other airlines and are so easy and fast) 6.- i arrived to the airport 40 min before my fly and the did not want me to aboard my fly stating that it was late for 5 min bc i needed to be to the airport 45 min before the fly.... that was just the excuse to charge me 200 more .. at the end i spend 360 for a trip that initially though would cost me 150 from NYC to Florida.. that a ripped off.. I WOULD NEVER EVER FLY WITH SPIRIT AGAIN and i would never recommended to any of my colleagues or friends. i was expecting something different since it was my first time flying with spirit"

Pros: "Nothing"
Cons: "What didn't I like.....everything. There was nothing likeable about this trip. Flight was late departing. Then after boarding and starting to get to the jetway ..delayed due to re-routing by the FAA due to thunderstorms. I was not offered any snacks...the row ignored as the cart was rolled down the aisle. This was the most turbulent flight I have ever taken. Original arrival was 6:35p. Actual arrival 10p. I intentionally took an afternoon flight due to spirits food policy... Needless to say I had no dinner and was in too late to eat ..most establishments closed. Our checked bag was on another turnstile as well as a few others from our flight & we were not advised... Here we are standing around waiting...finally having to find staff to see where are bags were. Overall if the spirit staff had been more helpful.. Possibly offered complimentary snack or beverage I would have been more tolerant but due to the total lack of customer service from Spirit I will never fly them again."

Cons: "This was one of the worst travel experiences in my life. After arriving to LGA, I found out that my flight was outright cancelled because the pilot no showed for his shift, and therefore all flights with that plane/crew were cancelled outright. While Spirit did offer to buy me a ticket on another airline, I had to wait on hold for over an hour for my call to be answered by the customer service team. The customer service member who finally answered my call was very polite, but told me that the next available flight to ORD was in two days. When I explained that this was not going to work for me, she then said that the next available flight was at 4pm and connected through DC (1. it was 8am at the time, and 2. I had originally purchased a direct flight). Since I needed to get home to Chicago that same day, I accepted this flight on American, even though I knew I would have 7+ hours to kill in the gate at LGA and there was a layover late in the day in DC (which means there was a chance I would be stuck in DC overnight if the evening flight didn't get out of DC). While waiting the 7 hours at LGA though, I learned that American Airlines has direct flights to Chicago every hour and that each one of those flights had plenty of available seats. Therefore I am extremely upset with Spirit for lying to me. Outright cancelling a flight is bad enough, but then to be untruthful when rebooking because of their company's mistake causing me to spend 13 hours traveling instead of the two initially intended, is completely unacceptable."

Pros: "My first and last time flying with Spirit, for a multiple of reasons. First of, the flight was delayed over two hours, the gate agents were clueless as to why and how long it would be. Second, the flights attendants were unprofessional. I'm trying to use the bathroom in the back of the plane, but the door wouldn't open all the way because the flight attendant was sitting down, as she saw me struggle to squeeze in, she wouldn't bother to get up. Overall, it's and experience I never want to endure again."

Pros: "Nothing"
Cons: "Arrived before flight time, but the door has been closed long ago. I suppose to fly on Wednesday but the next available flight is Friday. I had to work around. I tried to make a stand by and take others position but was told have to get tickets first. When I scan my passport, was told have to enter confirmation code, which was not included in email. After struggling for long, I got the code but when entering on machine, was told I could not get tickets because it was too early. After I get back to the queue, the poorest service came. A group of children were taking the whole queue taking a lot of time. The agent did not even reply to me. Everything in this company sucks!"

Pros: "N/A"
Cons: "The flight was delayed for more than an hour. The plane was making horrible sounds. It was like a loud Saw. No one told us what the sound was. It sounded as if the plane was going to fall apart. While I understand the need to charge for bags, I can not imagine why my purse and laptop are counted separately. Having people pay for a boarding pass is utterly ridiculous. The website is terrible. The system would not allow me to pay the $80 for my 2 bags when I logged on from home. When I got to the airport, I was charged $100 for my 2 bags. The staff was not very friendly. You could tell they were used to people complaining. They were indifferent to any complaints. For all the aggravation and additional fees, I really wish I had paid the extra to be on a different airline. It would have been cheaper and less aggravating."

Pros: "the only thing I liked were the passengers"
Cons: "Everything else was terrible! Disorganized gate, disorganized check in, we left 5 hours late and then we were told the staff needed to be changed for this domestic flight, they did not have a sticker on the plane registered so they had to fill out paperwork for an hour after we were delayed and sitting on the plane, there were only two hosts working the beverage service and they only came around one time until the end of the flight to collect trash. It was very crammed and I would never take a Spirit flight again!"

Cons: "They hit me and my girlfriend with 100$ of carrying fees we were unaware of beforehand. Our bags were small and easily fit overhead, but 50 dollars each! That's as much as our ticket and is absolutely ridiculous and exploitative. AT LEAST warn it could be that much before allowing us to choose that flight. The crew was equally as bad, over worked and cranky. They allowed a group of people to yell across the aisle about lewd things despite complaints and the fact it was a night flight. Spirit is garbage. Never again."

Pros: "The crew in the plane going and coming were very nice. Captain was informative."
Cons: "Ground crew were totally unprofessional going I was at kiosk trying to get my tix and was having a problem. Went to the counter as I approached the flight was closed. Lady at counter called to get me on and there was no seat. Really had it been the minute before had I hd got a seat?? Speaking of seats your seats r ridiculous great if u r only 100 pounds!! Back to me not getting a seat I was only spending 4 1/3 day in NY of which I lost the day to lack of seat. Bad enough I didn't have a seat the ground crew only spoke in Spanish which I do not speak we are in America how about speaking English!! No seats avail on the next flight I had to wait until the 8 something flight. Then the topping in the cake I was charged $55.00 for an overnight bag that I could have fit on the top for free. I paid for my bag to go onboard and I have to leave I didn't want to wait ther for 9 hours to fly. When I get back I go to print my tix and the paid carry on is not on the ticket??? Really ?? I go to a ground attendant who rudely shops me over to a long line to have the boarding pass corrected. I then get on this 15 min wait of a line. I get to the person at the desk who tells me it was a glitch in the system. acyer 15 min back n firth I had them bag check my bag. Which by the way was 50 I paid 55!! Then I get it u nickel n dime u for everything but to charge 3.50 for a soda and coffee n water WOW that's pathetic. I will not be using your airline again I stopped using u when u charged for baggage. It's been about 10 years. I now won't fly again unless I need to go someplace for a funeral if there isn't another airline to fly!! Very sad"

Pros: "Good for people that are going on a 1-2 day trip."
Cons: "The price of the flight is cheap but the quality is also cheap. The seating is very close to eachother and really doesn't matter what size you are, you will be brushing arms with the passenger next to you. That's how really tight it is. And they claim that you are paying less but in reality you have to pay for any type of baggage that is not a purse or bookbag. Which they should mention loud and clear when purchasing online because at the airport, many people didn't know what was acceptable and they were at the terminal having to pay an extra 100 dollars for one little suitcase."

Cons: "I understand if the flight is cancelled due to weather conditions, but we were able to get on another flight at the exact same time to the exact same destination, just through another airline. In addition, prior to my cancelled flight I barely received any emails letting me know of the status change and received NO phone text message. Spirit should text every person if a flight is cancelled. Lastly, it has now been 6 full days and no one has reached out about my refund. I requested it at the airport but have not received anything in the mail or via phone call. Disappointing customer service and horrible management."

Cons: "No, fight is not a typo. This plane was already delayed three hours as a result of Spirit airlines. We were finally on the runway after sitting in the airport for over two hours without explanation and sitting on the plane for over one hour without explanation. Every one was belted in. We were about to take off. These two women who had been bickering for a few minutes suddenly began throwing punches. The crew broke up the fight and we had to return to the gate. Police came on the plane and removed them. That added another hour to our delay. This is the first bad review I've ever written. I believe that if the other two delays hadn't happened, tempers wouldn't have flared and this fight could have been avoided. I did not enjoy my experience with Spiritt at all. As an economy traveler I loved their prices, but I may not fly Spirit again."

Pros: "staff was friendly"
Cons: "the tickets were very cheap...but they get you at the airport..it cost $50 for each piece of luggage..even a small carry on, so that added to the cost of the 'cheap' ticket. Nothing, not even a bottle of water was free on the plane ride...we brought our own water and snacks bur to not offer free tea or coffee and a bag of pretzels was pretty chintzy. The seats do not recline at all..so the ride was uncomfortable. No tv or movie screen. My flight was only a few hours, but a longer flight would have been miserable"

Cons: "I would not recommend flying this airline. You have to pay for your carry-on (anything that is not a purse or a briefcase/laptop case). If you are checking luggage, you must pay for that as well. In order to have a seat assigned prior to departure, you must pay a fee to get the seat you prefer. I do realize that other airlines do that, but not for every single seat on the plane. The flight attendants are friendly, but that is primarily because that don't have as many tasks as other flight attendants on competitive airlines. There aren't any complimentary beverages. You must pay for water. The person sitting next to me asked for a cup of ice and waited for it to melt so he could get water. The seats are smaller, the tray table is the size of the iPhone 6s Plus. There aren't even seat back pockets... they have been replaced with two thin bungee chords forming an "X." You can not recline your seat back. Expect to have an uncomfortable flight. My overall all impression is that the seating area in Port Authority Bus Terminal in NYC is nicer than Spirit Airlines (and Port Authority is disgusting). I would recommend paying $250 roundtrip onVirgin, Jet Blue, American, Delta than being subjected to Spirit Airlines."

Pros: "I came to the airport an hour before the flight and was told the flight was delayed 3 hours. I had an emergency that I need to be somewhere for a emergency surgery. I went to jet blue ticket counter and was told they had the same flight time and was not delayed. I went back to spirit counter and was told that I could get a refund for the flight. After I purchased a ticket with jet blue I was told again by spirit just hold on to your confirmation and call for a credit. When I arrived I called spirit and was told that I could not receive a credit for my flight. I told the agent I needed to come home and if the can use the credit from the flight to get me home. They said no. I WAS LIED TO. IF THEY DO NOT REFUND ME I WILL CONTACT THE ATTOURNEY GENERAL AND WILL FILE A COMPLAINT."
Cons: "I DO NOT APPRECIATE BEING LIED TO BY SPIRIT AIRLINES."

Cons: "First, why do you even need a printed ticket in this day and age? Nearly everyone has a smartphone and ever airport gate can support scanning electronic tickets. The ticket machine didn't work and produced a see desk agent slip. After waiting in line for 15 minutes I was told I missed the 45 preflight checkin by 5 minutes and I would not be issued a ticket. The next flight would be 12 hours later and I would need to pay the difference. The agents were not helpful or sympathetic. As a budget airline I would expect cost constraints on things like baggage, in flight perks and seat space; apparently it also includes a customer service model which alienates the customer and seeks ways to prevent them from actually traveling."

Pros: "I travel every week. The airline cancelled last minute and were very rude when I called them to figure out an alternate option. Without any help from Spirit, i managed to pay for another flight with Jetblue to the exact same location and yet the reason Spirit cancelled this flight was due to weather. Very odd. I paid for a new flight, extra hotel and the extra transport to the airport and all they said was we can give you $44 refund for your ticket. Wow, that is pathetic. I would be ashamed to represent this airline and I will likely send and email to the FAA regarding this cancelation"

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1/13
Thu
2 stops
American Airlines
33h 02m
CWA - PBI
1/20
Thu
2 stops
American Airlines
16h 27m
PBI - CWA
1/27
Thu
2 stops
American Airlines
16h 25m
CWA - PBI
1/22
Sat
1 stop
Delta
7h 13m
JFK - CWA
1/25
Tue
1 stop
Delta
4h 04m
CWA - JFK
1/22
Sat
1 stop
Delta
7h 12m
LGA - CWA
1/25
Tue
1 stop
Delta
4h 17m
CWA - LGA
1/22
Sat
1 stop
Delta
6h 32m
EWR - CWA
1/25
Tue
1 stop
Delta
5h 29m
CWA - EWR
2/3
Thu
2 stops
American Airlines
9h 02m
JFK - CWA
2/7
Mon
1 stop
American Airlines
6h 00m
CWA - JFK
2/3
Thu
2 stops
American Airlines
9h 02m
LGA - CWA
2/7
Mon
1 stop
American Airlines
5h 45m
CWA - LGA
1/20
Thu
1 stop
American Airlines
8h 31m
PBI - CWA
1/27
Thu
1 stop
American Airlines
12h 56m
CWA - PBI
2/3
Thu
2 stops
American Airlines
8h 37m
EWR - CWA
2/7
Mon
1 stop
American Airlines
7h 49m
CWA - EWR
1/23
Sun
1 stop
Delta
5h 00m
JFK - CWA
1/25
Tue
1 stop
Delta
4h 04m
CWA - JFK
1/23
Sun
1 stop
Delta
6h 40m
LGA - CWA
1/25
Tue
1 stop
Delta
4h 03m
CWA - LGA
1/7
Fri
1 stop
Delta
5h 04m
EWR - CWA
1/20
Thu
1 stop
Delta
3h 50m
CWA - EWR
1/6
Thu
1 stop
Multiple Airlines
7h 33m
EWR - CWA
1/6
Thu
1 stop
Multiple Airlines
6h 54m
CWA - EWR
1/6
Thu
2 stops
Multiple Airlines
10h 02m
EWR - CWA
1/6
Thu
1 stop
Multiple Airlines
6h 54m
CWA - EWR
1/18
Tue
1 stop
Multiple Airlines
5h 43m
PDX - CWA
1/31
Mon
2 stops
Multiple Airlines
25h 52m
CWA - PDX
1/17
Mon
2 stops
Multiple Airlines
12h 21m
PDX - CWA
1/31
Mon
2 stops
Multiple Airlines
25h 52m
CWA - PDX
1/6
Thu
1 stop
Spirit Airlines
7h 03m
LGA - CWA
1/6
Thu
1 stop
Spirit Airlines
6h 25m
CWA - LGA
1/6
Thu
1 stop
Spirit Airlines
7h 04m
JFK - CWA
1/6
Thu
1 stop
Spirit Airlines
6h 31m
CWA - JFK
12/24
Fri
2 stops
United Airlines
13h 38m
IAH - CWA
12/31
Fri
1 stop
United Airlines
26h 30m
CWA - IAH
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Recent one-way flight deals

1/13
Thu
1 stop
Delta
8h 29m
PBI - CWA
1/13
Thu
2 stops
American Airlines
10h 32m
PBI - CWA
2/22
Tue
1 stop
Delta
8h 29m
PBI - CWA
12/22
Wed
2 stops
American Airlines
14h 45m
EWR - CWA
12/27
Mon
1 stop
American Airlines
8h 00m
JFK - CWA
12/23
Thu
1 stop
American Airlines
19h 27m
PHX - CWA
12/27
Mon
2 stops
American Airlines
25h 20m
JFK - CWA
12/22
Wed
1 stop
American Airlines
14h 15m
EWR - CWA
12/23
Thu
2 stops
American Airlines
30h 11m
PHX - CWA
12/26
Sun
1 stop
American Airlines
8h 00m
JFK - CWA
12/19
Sun
1 stop
Delta
7h 10m
PBI - CWA
12/24
Fri
1 stop
Delta
5h 28m
IAH - CWA
12/25
Sat
1 stop
Delta
7h 13m
JFK - CWA
12/25
Sat
2 stops
American Airlines
7h 45m
JFK - CWA
12/24
Fri
2 stops
Delta
8h 56m
HOU - CWA
12/24
Fri
2 stops
American Airlines
6h 30m
IAH - CWA
1/9
Sun
1 stop
Delta
8h 29m
PBI - CWA
2/22
Tue
2 stops
Delta
8h 03m
PBI - CWA
12/22
Wed
1 stop
United Airlines
19h 53m
PHX - CWA
12/24
Fri
3 stops
Multiple Airlines
13h 03m
IAH - CWA
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